American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Raymond morris Merlin, OR

Cost and professionalism. Coverage for cost is the most reasonable out there.

4 years ago

Reply from American Home Shield

Hi Raymond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Nancy Lacey Jemison, AL

Courtesy and Professional, they keep their promise to the customer.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Sandra Krupala Harlingen, TX

Everything was good, but they always have to order a part and come back 10 days to 2 weeks later.

4 years ago

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Verified Customer

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Saurabh Trivedi Sarasota, FL

Plumbing issue still persist as the contractor did not fix the items as the warranty states as being covered.

4 years ago

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Verified Customer

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Selina Roane-Thomas Columbus, OH

Paying a 100.00 service fee for each call and additional cost for the repair makes me wonder why a person need home shield.

4 years ago

Reply from American Home Shield

Hi Selina,
I hate to hear about your most recent service experience to have the issue repaired and the noncovered cost. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Stephanie Sims Fort Myers, FL

So far when we needed something we've gotten someone out here very quickly.

4 years ago

Reply from American Home Shield

Hi Stephanie. We know how important prompt and reliable service is. It is great to hear that someone has been able to go out quickly for your repair needs. We look forward to working with you again and providing an excellent experience.

Jun. 29th, 2021

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Verified Customer

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Suzanne Tonsberg Belleview, FL

Always gets the problem fixed and the companies they send are reliable

4 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for letting us know about experience. It is great to hear your problems have been resolved and that you are happy with the vendors as well. Thank you for trusting AHS to take care of your home repair needs.

Jun. 29th, 2021

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Verified Customer

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Todd Gibbs Omaha, NE

Hotest days in years and the AC goes out. Everyone did such a great job!!!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Todd. It is so great to hear that you are pleased with the repair experience for your air conditioning. We will strive to continue meeting this same level of great service for your future repair needs as well.

Jun. 29th, 2021

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Verified Customer

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Tonya Shavers Little Rock, AR

Because it is one phone call and no worries for me of finding help

4 years ago

Reply from American Home Shield

Hi Tonya. We really appreciate you taking time to let us know about the great experience you had. It is our goal to address your repair needs as promptly and efficiently as possible. We look forward to working with you again.

Jun. 29th, 2021

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Verified Customer

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Walter Ross Las Vegas, NV

They are Professional and courteous. The Coverage is very good.

4 years ago

Reply from American Home Shield

Hi Walter. We are delighted to hear that you are enjoying your coverage. We can't wait to take care of your next repair need with the same level of service

Jun. 29th, 2021

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Verified Customer

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Latha Babbili Fort Worth, TX

I reported my refrigerator stopped working. Technicians have been in and out for almost a month. It's not fixed yet!!

4 years ago

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Verified Customer

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Lawana Lithonia, GA

Professionalism and prompt service. Customer service is awesome

4 years ago

Reply from American Home Shield

Hi Lawana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Linda Robnett Derby, KS

great friendly on time knew what the problem was and quickly fixed it

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Maria D Encinas Tucson, AZ

I recommend AHS because of the Fast Service, saves me money, and keeps me worry free.

4 years ago

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Verified Customer

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Mark Breeland Las Vegas, NV

lead time is a bit protracted. American Home Shield's customer service has been excellent.

4 years ago

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Verified Customer

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Mark Horvath Dayton, OH

Complete home coverage, professional and excellent contractors

4 years ago

Reply from American Home Shield

Hi Mark,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Mary S Doran Burnet, TX

They are very responsive. The online claim filing system is easy and fast.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Michael Stuk Ii Osceola, IN

So far they have surpassed my expectations with the work I've received

4 years ago

Reply from American Home Shield

Hi Michael. We are so pleased to hear that we have exceeded your expectations. This makes us work even harder to provide you with an exceptional experience with your next repair need. Thank you for trusing American Home Shield.

Jul. 1st, 2021

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Verified Customer

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Mike Laubert Saint Louis, MO

They have responded well to my calls. They have fixed my issues.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you for letting us know about your positive experience with AHS. We are so glad to hear that your repair needs have been taken care of. Thank you for trusting American Home Shield.

Jun. 30th, 2021

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Verified Customer

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Mohan Aiyagari San Jose, CA

They were prompt and arranged Ace's garage guy to come and fix my problem.

4 years ago

Reply from American Home Shield

Hi Mohan. I am very happy to hear that your problem was resolved promptly and efficiently. We look forward to taking care of your next repair need.

Jun. 30th, 2021

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Verified Customer

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Mrs. Watson Charlottesville, VA

Long wait times for customer service. Need to have a better selection of local plumbers and contractors in my area..

4 years ago

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Verified Customer

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Pam Hill Murrieta, CA

Professional , reliable and have been pleased with the service I received.

4 years ago

Reply from American Home Shield

Hi Pam. Thank you for the 5 star rating. We strive to provide quick and professional service. We appreciate you taking time to let us know that we were able to do that for you. We look forward to taking care of your repair needs again in the future.

Jun. 30th, 2021

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Verified Customer

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Pamela D Federick Berwyn, IL

They are responsive, however getting the contractors out in a timely manner is sometimes impossible

4 years ago

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Verified Customer

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Pamela Helton Hixson, TN

reliable fast service and the service person knew immediately what to do.

4 years ago

Reply from American Home Shield

Hi Pamela. We understand how important your time is so we always want to provide you with fast reliable service. Thank you for letting us know how well your AHS experience was.

Jun. 30th, 2021

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Verified Customer

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Paul Folsom, CA

When used they have been excellent, were quick and efficient

4 years ago

Reply from American Home Shield

Hi Paul. We are so pleased to hear about the excellent service you have received. I hope you continue finding the value in the coverage we offer.

Jun. 30th, 2021

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Verified Customer

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Paul Charlotte, NC

They attempt to get responsible companies to do a professional job

4 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide feed back on your experiences with AHS. We value your opinion and look forward to taking care of your future warranty needs as well.

Jun. 30th, 2021

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Verified Customer

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Paul A Schooler Lebanon, MO

Had A/C problems and they sent out a reliable company and fixed our A/C within 2 days.

4 years ago

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Verified Customer

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Pavan Rajagopal Missouri City, TX

Prompt and professional resolution of problems. Good quality contractors.

4 years ago

Reply from American Home Shield

Hi Paven. We are so delighted to hear about the prompt and professional service you received. Thank you for taking time to let us know how we are doing. We value your feedback. Thank you for trusting AHS.

Jun. 30th, 2021

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Verified Customer

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Phil O Camacho Chesapeake, VA

Very knowledgeable service rep in the appliance purchasing dept

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for letting us know about your positive experience with the appliance purchasing agent. We looking forward to take care of your next repair need as well.

Jun. 30th, 2021

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Verified Customer

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Ray Hagar San Jon, NM

Great service quick to fix. A really great deal. Recommend to anyone

4 years ago

Reply from American Home Shield

Hi Ray. Thank you for your positive review and for trusting AHS to take care of your home repair needs.

Jun. 30th, 2021

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Verified Customer

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Robert Darouze Modesto, CA

work was good. knowledgeable, helpful but replacements not higher quality cheaper contactor grade

4 years ago

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Verified Customer

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Robert Groves Madison, MS

My last experience was bad, took 7-8 weeks to get parts into contractor. Overseas CS no help in explaining

4 years ago

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Verified Customer

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Dawn Lindo Fort Lauderdale, FL

AHS has always responded to my needs in a timely and helpful manner.

4 years ago

Reply from American Home Shield

Hi Dawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Delora Green Mountain Village, CO

I give 5 stars because every time I've had a claim, staff is always helpful.

4 years ago

Reply from American Home Shield

Hi Delora,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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Verified Customer

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Donell Mcmullen Carrollton, TX

They do not return phone calls, I had to pay more out of my own pocket due to delays in sending out the replacement part. There is no sense of urgency.

4 years ago

Reply from American Home Shield

Hi Donell,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Dora Lee Taylor Portsmouth, VA

There seems to be little oversight by AHS on the assigned contractors, who often don't show up or call back.

4 years ago

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Verified Customer

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Earl Pahrump, NV

Easy process to file claim, and good companies to do repair work

4 years ago

Reply from American Home Shield

HI Earl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Earl Thompson Upper Marlboro, MD

Reliable for the most part. Still may need to do a better job vetting some of these contractors.

4 years ago

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Verified Customer

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Gordon Litzenberger Chelan, WA

Good company to do business with. We received excellent customer support. Thank you AHS

4 years ago

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Verified Customer

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Heidi Grosowsky Cleveland, OH

They have fixed or replaced whatever is broken that is covered under my policy.

4 years ago

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Irma Murray Grieve San Rafael, CA

They have facilitated great resources when I've had issues at my house

4 years ago

Reply from American Home Shield

Hi Irma. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Jackie Needham Wakarusa, KS

Having AHS is affordable and filing for services is fast, easy, and convenient.

4 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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James D Burns Saint Marys, GA

Excellent product and quick responses using local businesses

4 years ago

Reply from American Home Shield

HI James,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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James Evans Paradise, TX

Great service, timely repairs. Most of the repair people are good.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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James Porter Midland, TX

after 3 weeks of saying they approved parts to the contractor which was a LIE I had to deal with them myself to get the job DONE!

4 years ago

Reply from American Home Shield

Hi James,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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James Whitfield Whitney, TX

Only issue I've had and have heard from others is how long it takes to replace an appliance

4 years ago

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Verified Customer

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Jimmy Schofield North Myrtle Beach, SC

Because they truly act like they care and then show you they truly do.

4 years ago

Reply from American Home Shield

Hi Jimmy. We always want our members to know how much we care about meeting your needs when it comes to home repairs. We appreciate you taking time to let us know about your experience and look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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Jolene Karst Winter Haven, FL

they were very quick to get someone to my home to fix my air.

4 years ago

Reply from American Home Shield

Hi Jolene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jwan Alexander City, AL

They always come through when needed. And friendly and helpful customer service

4 years ago

Reply from American Home Shield

Hi Jwan,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Kathleen Rigg New Albany, OH

My service request was canceled, according to the service provider they assigned to do the work. No communication at all.

4 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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