American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Anonymous Mount Pleasant, SC

Job gets done but slowly. Some service contracts you have are from differing towns up to 2 hours away.

4 years ago

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Verified Customer

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Chuck Shelton Haymarket, VA

Professionalism, knowledge, and quick to apply the right fix the first time.

4 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Sainath Adhiraj Bellevue, WA

Prompt service and correct diagnosis and resolution of the problem

4 years ago

Reply from American Home Shield

Hi Sainath,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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John Kaiser Salem, OR

Quick and satisfactory problem resolutions. That's what I'm paying for!

4 years ago

Reply from American Home Shield

Hi John. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 7th, 2021

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Verified Customer

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Mohit Jaju Sugar Land, TX

Quick response, effective repairs on broken down appliance, no hassle service

4 years ago

Reply from American Home Shield

Hi Mohit,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Vanessa Parker Hamilton, OH

quick to respond to service request. great customer service

4 years ago

Reply from American Home Shield

Hi Vanessa,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Judy Sigalas Pascagoula, MS

Replaced dryer quickly with no problem. Surprised at response from company

4 years ago

Reply from American Home Shield

Hi Judy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Sarah Wilson Atlanta, GA

I HAVE HAD PROBLEMS WITH MY FRIGIDAIRE For 3 weeks. I'VE HAD TO THROW FOOD AWAY TWICE AND IT IS not working yet.

4 years ago

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Verified Customer

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Sandra Bronson Chicago, IL

I've had to use them for my furnace and the service was great

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your feedback. We are very happy to hear about the great service you received for your furnace issue. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Vyvyanne Lee Stafford, VA

Some of the contractors are not skillful. They have to come back more than once to complete the assignment.

4 years ago

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Verified Customer

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Charles Bender Yuma, AZ

The process was simple and fast. My AC was fixed the same day.

4 years ago

Reply from American Home Shield

Hi Charles. This is so wonderful to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and providing this same level of service.

Jul. 7th, 2021

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Verified Customer

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Josh Edgar Plano, TX

They're not very good at putting two and two together. I've had them for months and they keep incessantly emailing me asking if I want to sign up. Very annoying and inept.

4 years ago

Reply from American Home Shield

Hi Josh,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Brooke Bailey Spring, TX

Timely, easy to work with. Great contractors that do quick and quality work

4 years ago

Reply from American Home Shield

Hi Brooke. Thank you for your positive review. It is so great to hear that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jul. 7th, 2021

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Verified Customer

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Michelle sofield Telford, PA

Affordable, reliable, responsive company. Peace of mind is worth the premium!

4 years ago

Reply from American Home Shield

Thank you Michelle. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 7th, 2021

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Verified Customer

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Matthew Oates Sacramento, CA

AHS sends repair technicians promptly and always resolves my issues. They rock!

4 years ago

Reply from American Home Shield

Hi Matthew. Thank you for taking time to let us know how we are doing. We strive to provide prompt and reliable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 7th, 2021

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Verified Customer

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Jim Chmielinski Flossmoor, IL

Always come through in a timely manner, and they see that the problem is fixed

4 years ago

Reply from American Home Shield

Hi Jim,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Raymond morris Merlin, OR

Cost and professionalism. Coverage for cost is the most reasonable out there.

4 years ago

Reply from American Home Shield

Hi Raymond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Nancy Lacey Jemison, AL

Courtesy and Professional, they keep their promise to the customer.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Sandra Krupala Harlingen, TX

Everything was good, but they always have to order a part and come back 10 days to 2 weeks later.

4 years ago

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Verified Customer

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Saurabh Trivedi Sarasota, FL

Plumbing issue still persist as the contractor did not fix the items as the warranty states as being covered.

4 years ago

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Verified Customer

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Selina Roane-Thomas Columbus, OH

Paying a 100.00 service fee for each call and additional cost for the repair makes me wonder why a person need home shield.

4 years ago

Reply from American Home Shield

Hi Selina,
I hate to hear about your most recent service experience to have the issue repaired and the noncovered cost. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Stephanie Sims Fort Myers, FL

So far when we needed something we've gotten someone out here very quickly.

4 years ago

Reply from American Home Shield

Hi Stephanie. We know how important prompt and reliable service is. It is great to hear that someone has been able to go out quickly for your repair needs. We look forward to working with you again and providing an excellent experience.

Jun. 29th, 2021

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Verified Customer

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Suzanne Tonsberg Belleview, FL

Always gets the problem fixed and the companies they send are reliable

4 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for letting us know about experience. It is great to hear your problems have been resolved and that you are happy with the vendors as well. Thank you for trusting AHS to take care of your home repair needs.

Jun. 29th, 2021

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Verified Customer

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Todd Gibbs Omaha, NE

Hotest days in years and the AC goes out. Everyone did such a great job!!!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Todd. It is so great to hear that you are pleased with the repair experience for your air conditioning. We will strive to continue meeting this same level of great service for your future repair needs as well.

Jun. 29th, 2021

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Verified Customer

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Tonya Shavers Little Rock, AR

Because it is one phone call and no worries for me of finding help

4 years ago

Reply from American Home Shield

Hi Tonya. We really appreciate you taking time to let us know about the great experience you had. It is our goal to address your repair needs as promptly and efficiently as possible. We look forward to working with you again.

Jun. 29th, 2021

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Verified Customer

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Walter Ross Las Vegas, NV

They are Professional and courteous. The Coverage is very good.

4 years ago

Reply from American Home Shield

Hi Walter. We are delighted to hear that you are enjoying your coverage. We can't wait to take care of your next repair need with the same level of service

Jun. 29th, 2021

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Verified Customer

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Latha Babbili Fort Worth, TX

I reported my refrigerator stopped working. Technicians have been in and out for almost a month. It's not fixed yet!!

4 years ago

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Verified Customer

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Lawana Lithonia, GA

Professionalism and prompt service. Customer service is awesome

4 years ago

Reply from American Home Shield

Hi Lawana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Linda Robnett Derby, KS

great friendly on time knew what the problem was and quickly fixed it

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Maria D Encinas Tucson, AZ

I recommend AHS because of the Fast Service, saves me money, and keeps me worry free.

4 years ago

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Verified Customer

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Mark Breeland Las Vegas, NV

lead time is a bit protracted. American Home Shield's customer service has been excellent.

4 years ago

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Verified Customer

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Mark Horvath Dayton, OH

Complete home coverage, professional and excellent contractors

4 years ago

Reply from American Home Shield

Hi Mark,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Mary S Doran Burnet, TX

They are very responsive. The online claim filing system is easy and fast.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Michael Stuk Ii Osceola, IN

So far they have surpassed my expectations with the work I've received

4 years ago

Reply from American Home Shield

Hi Michael. We are so pleased to hear that we have exceeded your expectations. This makes us work even harder to provide you with an exceptional experience with your next repair need. Thank you for trusing American Home Shield.

Jul. 1st, 2021

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Verified Customer

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Mike Laubert Saint Louis, MO

They have responded well to my calls. They have fixed my issues.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you for letting us know about your positive experience with AHS. We are so glad to hear that your repair needs have been taken care of. Thank you for trusting American Home Shield.

Jun. 30th, 2021

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Verified Customer

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Mohan Aiyagari San Jose, CA

They were prompt and arranged Ace's garage guy to come and fix my problem.

4 years ago

Reply from American Home Shield

Hi Mohan. I am very happy to hear that your problem was resolved promptly and efficiently. We look forward to taking care of your next repair need.

Jun. 30th, 2021

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Verified Customer

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Mrs. Watson Charlottesville, VA

Long wait times for customer service. Need to have a better selection of local plumbers and contractors in my area..

4 years ago

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Verified Customer

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Pam Hill Murrieta, CA

Professional , reliable and have been pleased with the service I received.

4 years ago

Reply from American Home Shield

Hi Pam. Thank you for the 5 star rating. We strive to provide quick and professional service. We appreciate you taking time to let us know that we were able to do that for you. We look forward to taking care of your repair needs again in the future.

Jun. 30th, 2021

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Verified Customer

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Pamela D Federick Berwyn, IL

They are responsive, however getting the contractors out in a timely manner is sometimes impossible

4 years ago

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Pamela Helton Hixson, TN

reliable fast service and the service person knew immediately what to do.

4 years ago

Reply from American Home Shield

Hi Pamela. We understand how important your time is so we always want to provide you with fast reliable service. Thank you for letting us know how well your AHS experience was.

Jun. 30th, 2021

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Verified Customer

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Paul Folsom, CA

When used they have been excellent, were quick and efficient

4 years ago

Reply from American Home Shield

Hi Paul. We are so pleased to hear about the excellent service you have received. I hope you continue finding the value in the coverage we offer.

Jun. 30th, 2021

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Verified Customer

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Paul Charlotte, NC

They attempt to get responsible companies to do a professional job

4 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide feed back on your experiences with AHS. We value your opinion and look forward to taking care of your future warranty needs as well.

Jun. 30th, 2021

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Paul A Schooler Lebanon, MO

Had A/C problems and they sent out a reliable company and fixed our A/C within 2 days.

4 years ago

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Pavan Rajagopal Missouri City, TX

Prompt and professional resolution of problems. Good quality contractors.

4 years ago

Reply from American Home Shield

Hi Paven. We are so delighted to hear about the prompt and professional service you received. Thank you for taking time to let us know how we are doing. We value your feedback. Thank you for trusting AHS.

Jun. 30th, 2021

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Verified Customer

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Phil O Camacho Chesapeake, VA

Very knowledgeable service rep in the appliance purchasing dept

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for letting us know about your positive experience with the appliance purchasing agent. We looking forward to take care of your next repair need as well.

Jun. 30th, 2021

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Verified Customer

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Ray Hagar San Jon, NM

Great service quick to fix. A really great deal. Recommend to anyone

4 years ago

Reply from American Home Shield

Hi Ray. Thank you for your positive review and for trusting AHS to take care of your home repair needs.

Jun. 30th, 2021

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Verified Customer

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Robert Darouze Modesto, CA

work was good. knowledgeable, helpful but replacements not higher quality cheaper contactor grade

4 years ago

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Robert Groves Madison, MS

My last experience was bad, took 7-8 weeks to get parts into contractor. Overseas CS no help in explaining

4 years ago

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Verified Customer

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Dawn Lindo Fort Lauderdale, FL

AHS has always responded to my needs in a timely and helpful manner.

4 years ago

Reply from American Home Shield

Hi Dawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Delora Green Mountain Village, CO

I give 5 stars because every time I've had a claim, staff is always helpful.

4 years ago

Reply from American Home Shield

Hi Delora,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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