American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Heather Janssen Rancho Cucamonga, CA

You still have not fixed our air con. Your customer service is outsourced. Your contractor does not listen and has not contacted us since our third request for service.

4 years ago

Reply from American Home Shield

Hi Heather. I am sorry to hear the issue with your air conditioning has not been resolved and that the vendor has not contacted you. I would be happy to speak with you further to assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Lois San Antonio, TX

Did not come through on AC replacement despite their own service provider (and 2 others) recommending it be replaced.

4 years ago

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Jeff jones El Centro, CA

Easy to make claims fast in responding and setting up appointments

4 years ago

Reply from American Home Shield

Hi Jeff,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2021

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Verified Customer

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cori faust Pittsburgh, PA

Everything went smoothly and the tech fixed the problem quickly

4 years ago

Reply from American Home Shield

Hi Cori,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2021

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Verified Customer

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Karen Padillas Saint Johns, FL

Extremely poor customer service. Pay for the highest insurance and when an item breaks they still want you to pay an exorbitant amount of money to fix the machine.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for taking time to rate your experience with AHS. We are here to address your concerns. I would be happy to speak with you further regarding this matter.

Jul. 9th, 2021

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Verified Customer

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Girish Tampa, FL

Good coverage, needs improvement in timeliness and need online chat availability

4 years ago

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Verified Customer

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John Hemphill, TX

Good service even though I live in an area with few service technicians available

4 years ago

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Verified Customer

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Jim Hairston Dickinson, TX

Great service and prompt response. Techs are knowledgeable and professional.

4 years ago

Reply from American Home Shield

Good afternoon Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Mario Pompa Jr Madera, CA

Have always taken credit of the problem. No matter the situation.

4 years ago

Reply from American Home Shield

Hi Mario. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 7th, 2021

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Verified Customer

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Carl o curry jr Oklahoma City, OK

I called about a problem with my bill , and it was taken care of.

4 years ago

Reply from American Home Shield

Hi Carl. We are very glad to hear that your billing issue was resolved. Thank you for choosing AHS. We look forward to working with you again in the future.

Jul. 7th, 2021

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Verified Customer

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Michael L Eady Tulsa, OK

I have appliances that are beyond repair and AHS is taking months to address the replacement equipment

4 years ago

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Patricia D Jones Merrillville, IN

I have had good experiences with the technicians, and customer service representatives!

4 years ago

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Verified Customer

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Linda Hendersonville, TN

I have had several service calls and each tech sent was very professional.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for taking time to let us know how we are doing. We are here to take the hassle out of home repairs. Thank you for trusting AHS as your home warranty company.

Jul. 7th, 2021

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Verified Customer

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Anonymous Mount Pleasant, SC

Job gets done but slowly. Some service contracts you have are from differing towns up to 2 hours away.

4 years ago

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Verified Customer

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Chuck Shelton Haymarket, VA

Professionalism, knowledge, and quick to apply the right fix the first time.

4 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Sainath Adhiraj Bellevue, WA

Prompt service and correct diagnosis and resolution of the problem

4 years ago

Reply from American Home Shield

Hi Sainath,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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John Kaiser Salem, OR

Quick and satisfactory problem resolutions. That's what I'm paying for!

4 years ago

Reply from American Home Shield

Hi John. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Jul. 7th, 2021

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Verified Customer

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Mohit Jaju Sugar Land, TX

Quick response, effective repairs on broken down appliance, no hassle service

4 years ago

Reply from American Home Shield

Hi Mohit,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Vanessa Parker Hamilton, OH

quick to respond to service request. great customer service

4 years ago

Reply from American Home Shield

Hi Vanessa,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Judy Sigalas Pascagoula, MS

Replaced dryer quickly with no problem. Surprised at response from company

4 years ago

Reply from American Home Shield

Hi Judy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Sarah Wilson Atlanta, GA

I HAVE HAD PROBLEMS WITH MY FRIGIDAIRE For 3 weeks. I'VE HAD TO THROW FOOD AWAY TWICE AND IT IS not working yet.

4 years ago

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Verified Customer

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Sandra Bronson Chicago, IL

I've had to use them for my furnace and the service was great

4 years ago

Reply from American Home Shield

Hi Sandra. Thank you for your feedback. We are very happy to hear about the great service you received for your furnace issue. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Vyvyanne Lee Stafford, VA

Some of the contractors are not skillful. They have to come back more than once to complete the assignment.

4 years ago

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Verified Customer

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Charles Bender Yuma, AZ

The process was simple and fast. My AC was fixed the same day.

4 years ago

Reply from American Home Shield

Hi Charles. This is so wonderful to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and providing this same level of service.

Jul. 7th, 2021

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Verified Customer

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Josh Edgar Plano, TX

They're not very good at putting two and two together. I've had them for months and they keep incessantly emailing me asking if I want to sign up. Very annoying and inept.

4 years ago

Reply from American Home Shield

Hi Josh,
I am sorry to hear about your American Home Shield experience. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Brooke Bailey Spring, TX

Timely, easy to work with. Great contractors that do quick and quality work

4 years ago

Reply from American Home Shield

Hi Brooke. Thank you for your positive review. It is so great to hear that your repair needs have been taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jul. 7th, 2021

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Verified Customer

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Michelle sofield Telford, PA

Affordable, reliable, responsive company. Peace of mind is worth the premium!

4 years ago

Reply from American Home Shield

Thank you Michelle. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. Thank you for allowing AHS to take the hassle out of your home repair needs.

Jul. 7th, 2021

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Verified Customer

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Matthew Oates Sacramento, CA

AHS sends repair technicians promptly and always resolves my issues. They rock!

4 years ago

Reply from American Home Shield

Hi Matthew. Thank you for taking time to let us know how we are doing. We strive to provide prompt and reliable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 7th, 2021

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Verified Customer

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Jim Chmielinski Flossmoor, IL

Always come through in a timely manner, and they see that the problem is fixed

4 years ago

Reply from American Home Shield

Hi Jim,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Raymond morris Merlin, OR

Cost and professionalism. Coverage for cost is the most reasonable out there.

4 years ago

Reply from American Home Shield

Hi Raymond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Nancy Lacey Jemison, AL

Courtesy and Professional, they keep their promise to the customer.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Sandra Krupala Harlingen, TX

Everything was good, but they always have to order a part and come back 10 days to 2 weeks later.

4 years ago

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Verified Customer

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Saurabh Trivedi Sarasota, FL

Plumbing issue still persist as the contractor did not fix the items as the warranty states as being covered.

4 years ago

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Verified Customer

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Selina Roane-Thomas Columbus, OH

Paying a 100.00 service fee for each call and additional cost for the repair makes me wonder why a person need home shield.

4 years ago

Reply from American Home Shield

Hi Selina,
I hate to hear about your most recent service experience to have the issue repaired and the noncovered cost. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Verified Customer

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Stephanie Sims Fort Myers, FL

So far when we needed something we've gotten someone out here very quickly.

4 years ago

Reply from American Home Shield

Hi Stephanie. We know how important prompt and reliable service is. It is great to hear that someone has been able to go out quickly for your repair needs. We look forward to working with you again and providing an excellent experience.

Jun. 29th, 2021

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Verified Customer

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Suzanne Tonsberg Belleview, FL

Always gets the problem fixed and the companies they send are reliable

4 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for letting us know about experience. It is great to hear your problems have been resolved and that you are happy with the vendors as well. Thank you for trusting AHS to take care of your home repair needs.

Jun. 29th, 2021

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Verified Customer

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Todd Gibbs Omaha, NE

Hotest days in years and the AC goes out. Everyone did such a great job!!!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Todd. It is so great to hear that you are pleased with the repair experience for your air conditioning. We will strive to continue meeting this same level of great service for your future repair needs as well.

Jun. 29th, 2021

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Verified Customer

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Tonya Shavers Little Rock, AR

Because it is one phone call and no worries for me of finding help

4 years ago

Reply from American Home Shield

Hi Tonya. We really appreciate you taking time to let us know about the great experience you had. It is our goal to address your repair needs as promptly and efficiently as possible. We look forward to working with you again.

Jun. 29th, 2021

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Verified Customer

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Walter Ross Las Vegas, NV

They are Professional and courteous. The Coverage is very good.

4 years ago

Reply from American Home Shield

Hi Walter. We are delighted to hear that you are enjoying your coverage. We can't wait to take care of your next repair need with the same level of service

Jun. 29th, 2021

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Verified Customer

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Latha Babbili Fort Worth, TX

I reported my refrigerator stopped working. Technicians have been in and out for almost a month. It's not fixed yet!!

4 years ago

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Verified Customer

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Lawana Lithonia, GA

Professionalism and prompt service. Customer service is awesome

4 years ago

Reply from American Home Shield

Hi Lawana,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Linda Robnett Derby, KS

great friendly on time knew what the problem was and quickly fixed it

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Maria D Encinas Tucson, AZ

I recommend AHS because of the Fast Service, saves me money, and keeps me worry free.

4 years ago

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Mark Breeland Las Vegas, NV

lead time is a bit protracted. American Home Shield's customer service has been excellent.

4 years ago

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Verified Customer

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Mark Horvath Dayton, OH

Complete home coverage, professional and excellent contractors

4 years ago

Reply from American Home Shield

Hi Mark,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Mary S Doran Burnet, TX

They are very responsive. The online claim filing system is easy and fast.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Michael Stuk Ii Osceola, IN

So far they have surpassed my expectations with the work I've received

4 years ago

Reply from American Home Shield

Hi Michael. We are so pleased to hear that we have exceeded your expectations. This makes us work even harder to provide you with an exceptional experience with your next repair need. Thank you for trusing American Home Shield.

Jul. 1st, 2021

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Verified Customer

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Mike Laubert Saint Louis, MO

They have responded well to my calls. They have fixed my issues.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you for letting us know about your positive experience with AHS. We are so glad to hear that your repair needs have been taken care of. Thank you for trusting American Home Shield.

Jun. 30th, 2021

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Verified Customer

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Mohan Aiyagari San Jose, CA

They were prompt and arranged Ace's garage guy to come and fix my problem.

4 years ago

Reply from American Home Shield

Hi Mohan. I am very happy to hear that your problem was resolved promptly and efficiently. We look forward to taking care of your next repair need.

Jun. 30th, 2021

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Verified Customer

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Mrs. Watson Charlottesville, VA

Long wait times for customer service. Need to have a better selection of local plumbers and contractors in my area..

4 years ago

American Home Shield Reviews