American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Manley Clayton, NC

So far the response to my request has been timely and the staff very friendly

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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D Smith Silverton, OR

Easy to request service and the companies they work with respond quickly.

4 years ago

Reply from American Home Shield

Hi D Smith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2021

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Verified Customer

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Daniel Mariano Pflugerville, TX

They are very responsive, and offer quite a bit of coverage.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Stephanie Savannah, GA

Because they were very quick to connect the correct comps for me

4 years ago

Reply from American Home Shield

Hi Stephanie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Barbara Harmon Des Plaines, IL

Came out twice said can't help might have to be replaced and said if called again request different repairman

4 years ago

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Verified Customer

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William Peterson North Myrtle Beach, SC

Prompt responses to request for service. Contractors are excellent

4 years ago

Reply from American Home Shield

Hi William,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Ted Leuck Rock Island, IL

They've been prompt getting everything settled which is very nice.

4 years ago

Reply from American Home Shield

Hi Ted,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Barbara Frisina Conyers, GA

Very professional and fast they were clean in the area of repair.

4 years ago

Reply from American Home Shield

Hi Barbara,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2021

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Verified Customer

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Stacey Ruiz Las Vegas, NV

When I have a problem with anything in my house they are on top of the problem

4 years ago

Reply from American Home Shield

Hi Stacey,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Paul Habel Blairstown, NJ

I've been waiting on you to make a decision regarding my AC. It's been a week and a half and no word.

4 years ago

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Verified Customer

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Michael Perfetti Monticello, MN

Great customer service. Prompt responses to our service needs.

4 years ago

Reply from American Home Shield

Thank you, Michael. We are so excited about the positive rating you were able to provide. This helps us work even harder to provide you with prompt and dependable service in the future.

Jun. 23rd, 2021

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Verified Customer

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Renee James Rogers, AR

Always there when needed. Sends very good technicians to do the work

4 years ago

Reply from American Home Shield

Hi Renee. Thank you for letting us know you are happy with our service as well as the technicians. We know how important reliable service is and we want you to know we are here when you need us. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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Nicole Schweiger Wexford, PA

Quick turnaround good company to help friendly customer service

4 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Donald Holm Tucson, AZ

response time was excellent and request for service was easy

4 years ago

Reply from American Home Shield

Hi Donald,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Melissa Taylor Montgomery, TX

They have been prompt and understand when I have an issue with a contractor.

4 years ago

Reply from American Home Shield

Hi Melissa. We are so happy that you have received prompt service and that we have been able to address your concerns. We value your opinion and really appreciate you taking time to let us know how we are doing.

Jun. 23rd, 2021

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Verified Customer

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phyllis l cerne Severn, MD

if they have to come back numerous times, it is all covered. terrific service.

4 years ago

Reply from American Home Shield

Hi Phyllis,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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robbin jones-jeffries Charlotte, NC

quality service, i have not had a problem since obtaining this coverage

4 years ago

Reply from American Home Shield

Hi Robbin, We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Robyn Haynes Atlanta, GA

Good contactless service, good communication with technician.

4 years ago

Reply from American Home Shield

Hi Robyn,We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Ronald Turner Lancaster, CA

Very easy to use the service and the work has also been first-class.

4 years ago

Reply from American Home Shield

Hi Ronald. Thank you for taking time to provide such a positive review. We are here to take the hassle out of home repairs. We are so happy to hear that we have been able to do that for you.

Jun. 23rd, 2021

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Verified Customer

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Samuel Roberts Luling, TX

Good people, trustworthy and punctual, good customer services

4 years ago

Reply from American Home Shield

Hi Samuel,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Francis Nwosu Washington, DC

very good company that responds to any problem you might have

4 years ago

Reply from American Home Shield

Hi Francis,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Jade Garrett Trabuco Canyon, CA

American Home Shield is easy to navigate and communication is excellent

4 years ago

Reply from American Home Shield

Hi Jade,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

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Verified Customer

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Timothy Thomas Cordova, TN

Never heard anything about my refrigerator and it's been over a year! And my air is out they were supposed to be here between 12 and 5 and no one has showed up yet!

4 years ago

Reply from American Home Shield

Hi Timothy. Thank you for letting us know you have an unresolved issue with your refrigerator and air conditioning. I can see why this would be upsetting. I would be happy to speak with you to try and get these issues resolved.

Jun. 23rd, 2021

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Verified Customer

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Samuel S Humble, TX

Quick response and professional experts to take care of the problem

4 years ago

Reply from American Home Shield

Hi Samuel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Sue Edwards Manor, TX

I have been without central AC for 10 days now. When calling customer svc, long wait time and heavy accents.

4 years ago

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Verified Customer

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Teddy Northridge, CA

Their contractors are not good. They are finding cause to reject the claim. You have to wsit over week to get a service.

4 years ago

Reply from American Home Shield

Hi Teddy,
I hate to hear about your less than satisfactory service experience with AHS. I would be glad to speak with you to get the issues resolved.

Jun. 22nd, 2021

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Verified Customer

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Charles Vindon

I rates timeliness, AHS assigned a services n the vendor on contacting me for a good well date.

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Sonoma Jordan Woodbridge, VA

So far the experience has be good. I think my get valued service for the money I pay.

4 years ago

Reply from American Home Shield

Hi Sonoma,
Your feedback is greatly appreciated!

Jun. 23rd, 2021

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Verified Customer

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William Howells Ridgefield, WA

Fast and effective and doesn't force low quality providers on us.

4 years ago

Reply from American Home Shield

Good morning William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Wolf Mojica Las Vegas, NV

Because they have saved me $hundreds in repairs and replacements.

4 years ago

Reply from American Home Shield

Hi Wolf,
We appreciate your feedback and will continue to provide you with great coverage.

Jun. 23rd, 2021

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Verified Customer

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yolanda roy Lafayette, LA

I had no problems. Thwy were very quick to respond to my ac problem.

4 years ago

Reply from American Home Shield

Yolanda, thank you for taking time to provide such a positive review of your AHS experience. We know how valuable your time is and we are so happy that your problem was resolved so quickly. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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Anonymous Las Vegas, NV

Always takes several calls to get questions answered, the company always finds a way of getting our of fixing things that are broken or no longer work. So many reasons

4 years ago

Reply from American Home Shield

Hello and thank you for taking time to let us know about your AHS experience. We hate to hear that your repair needs have not been met. I would be happy to speak with you to try and resolve your concerns.

Jun. 22nd, 2021

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Verified Customer

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Sally White Shawnee, OK

Excellent response time Customer service was also extremely satisfying

4 years ago

Reply from American Home Shield

Hi Sally,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 22nd, 2021

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Verified Customer

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Anonymous Dripping Springs, TX

Great coverage at a reasonable price. Quick service. Reliable contractors.

4 years ago

Reply from American Home Shield

Hello and thank you so much for taking time to make such a positive review of your AHS experience. We are so excited you are finding the value in your home warranty coverage.

Jun. 22nd, 2021

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Verified Customer

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Sami A. Evansville, IN

Great customer service and response time. Follow up is great too.

4 years ago

Reply from American Home Shield

Hi Sami, we are so delighted that you took time to let us know how great your experience has been with AHS. We look forward to taking care of your repair needs with the same level of service in the future.

Jun. 22nd, 2021

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Verified Customer

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JB Waco, TX

The gentleman was professional prompt polite and knowledgeable

4 years ago

Reply from American Home Shield

Hi JB,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Carla Laird San Antonio, TX

Quick appointment scheduling & professional service companies.

4 years ago

Reply from American Home Shield

Hi Carla,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Denise Manon West Des Moines, IA

They always have taken good care of us in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Denise,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Ebony Williams Park Forest, IL

Terrible, 3 months to fix bathroom issues. I had to pay $678 to clean my air conditioner. I'm not saving anything. They fixed a hole and didn't paint. Everything is bad..

4 years ago

Reply from American Home Shield

Hi Ebony. I really hate to hear that you have not had good experiences with having your repair needs met. I would be happy to speak with you and see how I may further assist you.

Jun. 24th, 2021

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Verified Customer

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James E Wilkerson Sr Saint George, UT

Because this need I had was promptly and professionally handled very well

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 22nd, 2021

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Verified Customer

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Gary L Hartlage Titusville, FL

They were very courteous and professional. Quickly handled my claim.

4 years ago

Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Julie Las Vegas, NV

quick and efficient service; they arrived at the time quoted

4 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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John H Weber Brooksville, FL

Quick and easy solutions when problems raise their heads in the home

4 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and will continue to provide you with quick and easy solutions.

Jun. 24th, 2021

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Verified Customer

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Jean Marie Hecker Cleveland, OH

Service was great. The technicians were on time, very nice and helpful.

4 years ago

Reply from American Home Shield

Hi Jean,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Jeffrey Kane Tucson, AZ

Very responsive and to my needs and getting the service technicians dispatched.

4 years ago

Reply from American Home Shield

Hi Jeffrey,
We strive to provide you with a great team of technicians to complete each repair within a timely manner. We hope you continue to enjoy American Home Shield and the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Dawn Mount Phoenix, AZ

I've been pleased with the promptness and quality of recent vendor techs.

4 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Monica Lemmon Pueblo, CO

Reliable, affordable and they cover what they say they will.

4 years ago

Reply from American Home Shield

Hi Monica,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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John Cumming, GA

Quick response and quality service. Good replacement options.

4 years ago

Reply from American Home Shield

Hi JOhn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 24th, 2021

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Verified Customer

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Carnino Kimberling City, MO

Prompt action and no hassles. Easy to work with and follow up

4 years ago

Reply from American Home Shield

Hi Carnino,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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Georgia Aoki Fresno, CA

Very easy to reach a person & very efficient in their service.

4 years ago

Reply from American Home Shield

Good morning Georgia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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