American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Pam Hill Murrieta, CA

Professional , reliable and have been pleased with the service I received.

4 years ago

Reply from American Home Shield

Hi Pam. Thank you for the 5 star rating. We strive to provide quick and professional service. We appreciate you taking time to let us know that we were able to do that for you. We look forward to taking care of your repair needs again in the future.

Jun. 30th, 2021

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Verified Customer

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Pamela D Federick Berwyn, IL

They are responsive, however getting the contractors out in a timely manner is sometimes impossible

4 years ago

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Verified Customer

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Pamela Helton Hixson, TN

reliable fast service and the service person knew immediately what to do.

4 years ago

Reply from American Home Shield

Hi Pamela. We understand how important your time is so we always want to provide you with fast reliable service. Thank you for letting us know how well your AHS experience was.

Jun. 30th, 2021

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Verified Customer

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Paul Folsom, CA

When used they have been excellent, were quick and efficient

4 years ago

Reply from American Home Shield

Hi Paul. We are so pleased to hear about the excellent service you have received. I hope you continue finding the value in the coverage we offer.

Jun. 30th, 2021

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Verified Customer

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Paul Charlotte, NC

They attempt to get responsible companies to do a professional job

4 years ago

Reply from American Home Shield

Hi Paul. We thank you for taking time to provide feed back on your experiences with AHS. We value your opinion and look forward to taking care of your future warranty needs as well.

Jun. 30th, 2021

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Verified Customer

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Paul A Schooler Lebanon, MO

Had A/C problems and they sent out a reliable company and fixed our A/C within 2 days.

4 years ago

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Verified Customer

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Pavan Rajagopal Missouri City, TX

Prompt and professional resolution of problems. Good quality contractors.

4 years ago

Reply from American Home Shield

Hi Paven. We are so delighted to hear about the prompt and professional service you received. Thank you for taking time to let us know how we are doing. We value your feedback. Thank you for trusting AHS.

Jun. 30th, 2021

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Verified Customer

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Phil O Camacho Chesapeake, VA

Very knowledgeable service rep in the appliance purchasing dept

4 years ago

Reply from American Home Shield

Hi Phil. Thank you for letting us know about your positive experience with the appliance purchasing agent. We looking forward to take care of your next repair need as well.

Jun. 30th, 2021

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Verified Customer

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Ray Hagar San Jon, NM

Great service quick to fix. A really great deal. Recommend to anyone

4 years ago

Reply from American Home Shield

Hi Ray. Thank you for your positive review and for trusting AHS to take care of your home repair needs.

Jun. 30th, 2021

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Verified Customer

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Robert Darouze Modesto, CA

work was good. knowledgeable, helpful but replacements not higher quality cheaper contactor grade

4 years ago

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Verified Customer

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Robert Groves Madison, MS

My last experience was bad, took 7-8 weeks to get parts into contractor. Overseas CS no help in explaining

4 years ago

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Verified Customer

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Dawn Lindo Fort Lauderdale, FL

AHS has always responded to my needs in a timely and helpful manner.

4 years ago

Reply from American Home Shield

Hi Dawn,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Delora Green Mountain Village, CO

I give 5 stars because every time I've had a claim, staff is always helpful.

4 years ago

Reply from American Home Shield

Hi Delora,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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Verified Customer

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Donell Mcmullen Carrollton, TX

They do not return phone calls, I had to pay more out of my own pocket due to delays in sending out the replacement part. There is no sense of urgency.

4 years ago

Reply from American Home Shield

Hi Donell,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Dora Lee Taylor Portsmouth, VA

There seems to be little oversight by AHS on the assigned contractors, who often don't show up or call back.

4 years ago

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Verified Customer

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Earl Pahrump, NV

Easy process to file claim, and good companies to do repair work

4 years ago

Reply from American Home Shield

HI Earl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Earl Thompson Upper Marlboro, MD

Reliable for the most part. Still may need to do a better job vetting some of these contractors.

4 years ago

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Verified Customer

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Gordon Litzenberger Chelan, WA

Good company to do business with. We received excellent customer support. Thank you AHS

4 years ago

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Verified Customer

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Heidi Grosowsky Cleveland, OH

They have fixed or replaced whatever is broken that is covered under my policy.

4 years ago

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Irma Murray Grieve San Rafael, CA

They have facilitated great resources when I've had issues at my house

4 years ago

Reply from American Home Shield

Hi Irma. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Jackie Needham Wakarusa, KS

Having AHS is affordable and filing for services is fast, easy, and convenient.

4 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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James D Burns Saint Marys, GA

Excellent product and quick responses using local businesses

4 years ago

Reply from American Home Shield

HI James,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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James Evans Paradise, TX

Great service, timely repairs. Most of the repair people are good.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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James Porter Midland, TX

after 3 weeks of saying they approved parts to the contractor which was a LIE I had to deal with them myself to get the job DONE!

4 years ago

Reply from American Home Shield

Hi James,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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James Whitfield Whitney, TX

Only issue I've had and have heard from others is how long it takes to replace an appliance

4 years ago

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Verified Customer

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Jimmy Schofield North Myrtle Beach, SC

Because they truly act like they care and then show you they truly do.

4 years ago

Reply from American Home Shield

Hi Jimmy. We always want our members to know how much we care about meeting your needs when it comes to home repairs. We appreciate you taking time to let us know about your experience and look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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Jolene Karst Winter Haven, FL

they were very quick to get someone to my home to fix my air.

4 years ago

Reply from American Home Shield

Hi Jolene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jwan Alexander City, AL

They always come through when needed. And friendly and helpful customer service

4 years ago

Reply from American Home Shield

Hi Jwan,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Kathleen Rigg New Albany, OH

My service request was canceled, according to the service provider they assigned to do the work. No communication at all.

4 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Keith Belton Saint Louis, MO

They respond quickly and follow up to ensure problem is resolved

4 years ago

Reply from American Home Shield

Hi Keith,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Alexis Shreveport, LA

Having customer service outside of the US causes issues and do not follow through with major problems such as A/C unit leaking into your house

4 years ago

Reply from American Home Shield

Hi Alexis,
I hate to hear about the delay in service on the existing AC work orders. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Anna Hernandez South San Francisco, CA

Relieves me to know I can open up a ticket and get my things fixed

4 years ago

Reply from American Home Shield

Hi Anna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Baltazar Gaithersburg, MD

Good customer service, you have peace of mind knowing you can count with them.

4 years ago

Reply from American Home Shield

Hi Baltazar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 6th, 2021

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Verified Customer

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Barbara Capozzi Las Vegas, NV

Good job but the deductible can be more expensive than the repairs on certain calls.

4 years ago

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Verified Customer

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Brenda Crummie Medina, OH

My central air was fixed in a professional and timely manner.

4 years ago

Reply from American Home Shield

Hi Brenda,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us, and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Brian Watters Fresno, CA

Fast response and great way to control costs around the home

4 years ago

Reply from American Home Shield

Hi Brian,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Carlos Benifield Riverdale, GA

They did their job an was very courteous and explained what they were doing.

4 years ago

Reply from American Home Shield

Hi Carlos,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 7th, 2021

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Verified Customer

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Carmella Aldridge Charlotte, NC

I always receive great customer service from the care team and technicans

4 years ago

Reply from American Home Shield

Hi Carmella,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Carrie Frank Kempner, TX

It was very easy to reach a rep and get service for my AC.

4 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Charles Davis Stafford, VA

Always great no hassles. Never gives you less then what you have very timely.

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Cheryl Gerson Palatine, IL

Service has been extremely poor this month of June. Can't get anyone to call back about my repl airconditioner!

4 years ago

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Verified Customer

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Cheryl L Young Hopkinsville, KY

Immediate response to issues. Sends quality experts to take care of problems.

4 years ago

Reply from American Home Shield

Hi Cheryl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Cinthia South Saint Paul, MN

Pretty good in the sense that I feel that the response is more quicker now now.

4 years ago

Reply from American Home Shield

Hi Cinthia,
Thank you for your feedback about your AHS service experience!

Jul. 7th, 2021

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Verified Customer

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Cynthia Manley Clayton, NC

So far the response to my request has been timely and the staff very friendly

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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D Smith Silverton, OR

Easy to request service and the companies they work with respond quickly.

4 years ago

Reply from American Home Shield

Hi D Smith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2021

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Verified Customer

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Daniel Mariano Pflugerville, TX

They are very responsive, and offer quite a bit of coverage.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Stephanie Savannah, GA

Because they were very quick to connect the correct comps for me

4 years ago

Reply from American Home Shield

Hi Stephanie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Barbara Harmon Des Plaines, IL

Came out twice said can't help might have to be replaced and said if called again request different repairman

4 years ago

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Verified Customer

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William Peterson North Myrtle Beach, SC

Prompt responses to request for service. Contractors are excellent

4 years ago

Reply from American Home Shield

Hi William,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Ted Leuck Rock Island, IL

They've been prompt getting everything settled which is very nice.

4 years ago

Reply from American Home Shield

Hi Ted,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

American Home Shield Reviews