American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Donell Mcmullen Carrollton, TX

They do not return phone calls, I had to pay more out of my own pocket due to delays in sending out the replacement part. There is no sense of urgency.

4 years ago

Reply from American Home Shield

Hi Donell,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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Dora Lee Taylor Portsmouth, VA

There seems to be little oversight by AHS on the assigned contractors, who often don't show up or call back.

4 years ago

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Verified Customer

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Earl Pahrump, NV

Easy process to file claim, and good companies to do repair work

4 years ago

Reply from American Home Shield

HI Earl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Earl Thompson Upper Marlboro, MD

Reliable for the most part. Still may need to do a better job vetting some of these contractors.

4 years ago

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Verified Customer

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Gordon Litzenberger Chelan, WA

Good company to do business with. We received excellent customer support. Thank you AHS

4 years ago

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Verified Customer

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Heidi Grosowsky Cleveland, OH

They have fixed or replaced whatever is broken that is covered under my policy.

4 years ago

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Irma Murray Grieve San Rafael, CA

They have facilitated great resources when I've had issues at my house

4 years ago

Reply from American Home Shield

Hi Irma. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need.

Jul. 7th, 2021

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Verified Customer

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Jackie Needham Wakarusa, KS

Having AHS is affordable and filing for services is fast, easy, and convenient.

4 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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James D Burns Saint Marys, GA

Excellent product and quick responses using local businesses

4 years ago

Reply from American Home Shield

HI James,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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James Evans Paradise, TX

Great service, timely repairs. Most of the repair people are good.

4 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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James Porter Midland, TX

after 3 weeks of saying they approved parts to the contractor which was a LIE I had to deal with them myself to get the job DONE!

4 years ago

Reply from American Home Shield

Hi James,
I am sorry to hear about your American Home Shield experience to have the issues resolved. I would be glad to speak with you to reach a resolution.

Jul. 14th, 2021

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Verified Customer

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James Whitfield Whitney, TX

Only issue I've had and have heard from others is how long it takes to replace an appliance

4 years ago

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Verified Customer

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Jimmy Schofield North Myrtle Beach, SC

Because they truly act like they care and then show you they truly do.

4 years ago

Reply from American Home Shield

Hi Jimmy. We always want our members to know how much we care about meeting your needs when it comes to home repairs. We appreciate you taking time to let us know about your experience and look forward to working with you again.

Jul. 7th, 2021

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Verified Customer

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Jolene Karst Winter Haven, FL

they were very quick to get someone to my home to fix my air.

4 years ago

Reply from American Home Shield

Hi Jolene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Jwan Alexander City, AL

They always come through when needed. And friendly and helpful customer service

4 years ago

Reply from American Home Shield

Hi Jwan,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Kathleen Rigg New Albany, OH

My service request was canceled, according to the service provider they assigned to do the work. No communication at all.

4 years ago

Reply from American Home Shield

Hi Kathleen,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Keith Belton Saint Louis, MO

They respond quickly and follow up to ensure problem is resolved

4 years ago

Reply from American Home Shield

Hi Keith,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Alexis Shreveport, LA

Having customer service outside of the US causes issues and do not follow through with major problems such as A/C unit leaking into your house

4 years ago

Reply from American Home Shield

Hi Alexis,
I hate to hear about the delay in service on the existing AC work orders. I would be glad to speak with you to reach a resolution.

Jul. 8th, 2021

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Verified Customer

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Anna Hernandez South San Francisco, CA

Relieves me to know I can open up a ticket and get my things fixed

4 years ago

Reply from American Home Shield

Hi Anna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Baltazar Gaithersburg, MD

Good customer service, you have peace of mind knowing you can count with them.

4 years ago

Reply from American Home Shield

Hi Baltazar,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 6th, 2021

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Verified Customer

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Barbara Capozzi Las Vegas, NV

Good job but the deductible can be more expensive than the repairs on certain calls.

4 years ago

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Verified Customer

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Brenda Crummie Medina, OH

My central air was fixed in a professional and timely manner.

4 years ago

Reply from American Home Shield

Hi Brenda,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us, and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Brian Watters Fresno, CA

Fast response and great way to control costs around the home

4 years ago

Reply from American Home Shield

Hi Brian,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Carlos Benifield Riverdale, GA

They did their job an was very courteous and explained what they were doing.

4 years ago

Reply from American Home Shield

Hi Carlos,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 7th, 2021

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Verified Customer

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Carmella Aldridge Charlotte, NC

I always receive great customer service from the care team and technicans

4 years ago

Reply from American Home Shield

Hi Carmella,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Carrie Frank Kempner, TX

It was very easy to reach a rep and get service for my AC.

4 years ago

Reply from American Home Shield

Hi Carrie,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Charles Davis Stafford, VA

Always great no hassles. Never gives you less then what you have very timely.

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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Cheryl Gerson Palatine, IL

Service has been extremely poor this month of June. Can't get anyone to call back about my repl airconditioner!

4 years ago

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Verified Customer

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Cheryl L Young Hopkinsville, KY

Immediate response to issues. Sends quality experts to take care of problems.

4 years ago

Reply from American Home Shield

Hi Cheryl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2021

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Verified Customer

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Cinthia South Saint Paul, MN

Pretty good in the sense that I feel that the response is more quicker now now.

4 years ago

Reply from American Home Shield

Hi Cinthia,
Thank you for your feedback about your AHS service experience!

Jul. 7th, 2021

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Verified Customer

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Cynthia Manley Clayton, NC

So far the response to my request has been timely and the staff very friendly

4 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 7th, 2021

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Verified Customer

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D Smith Silverton, OR

Easy to request service and the companies they work with respond quickly.

4 years ago

Reply from American Home Shield

Hi D Smith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2021

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Verified Customer

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Daniel Mariano Pflugerville, TX

They are very responsive, and offer quite a bit of coverage.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Stephanie Savannah, GA

Because they were very quick to connect the correct comps for me

4 years ago

Reply from American Home Shield

Hi Stephanie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Barbara Harmon Des Plaines, IL

Came out twice said can't help might have to be replaced and said if called again request different repairman

4 years ago

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Verified Customer

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William Peterson North Myrtle Beach, SC

Prompt responses to request for service. Contractors are excellent

4 years ago

Reply from American Home Shield

Hi William,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Ted Leuck Rock Island, IL

They've been prompt getting everything settled which is very nice.

4 years ago

Reply from American Home Shield

Hi Ted,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Barbara Frisina Conyers, GA

Very professional and fast they were clean in the area of repair.

4 years ago

Reply from American Home Shield

Hi Barbara,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 1st, 2021

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Verified Customer

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Stacey Ruiz Las Vegas, NV

When I have a problem with anything in my house they are on top of the problem

4 years ago

Reply from American Home Shield

Hi Stacey,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Paul Habel Blairstown, NJ

I've been waiting on you to make a decision regarding my AC. It's been a week and a half and no word.

4 years ago

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Verified Customer

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Michael Perfetti Monticello, MN

Great customer service. Prompt responses to our service needs.

4 years ago

Reply from American Home Shield

Thank you, Michael. We are so excited about the positive rating you were able to provide. This helps us work even harder to provide you with prompt and dependable service in the future.

Jun. 23rd, 2021

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Verified Customer

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Renee James Rogers, AR

Always there when needed. Sends very good technicians to do the work

4 years ago

Reply from American Home Shield

Hi Renee. Thank you for letting us know you are happy with our service as well as the technicians. We know how important reliable service is and we want you to know we are here when you need us. Thank you for trusting AHS.

Jun. 23rd, 2021

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Verified Customer

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Nicole Schweiger Wexford, PA

Quick turnaround good company to help friendly customer service

4 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Donald Holm Tucson, AZ

response time was excellent and request for service was easy

4 years ago

Reply from American Home Shield

Hi Donald,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Melissa Taylor Montgomery, TX

They have been prompt and understand when I have an issue with a contractor.

4 years ago

Reply from American Home Shield

Hi Melissa. We are so happy that you have received prompt service and that we have been able to address your concerns. We value your opinion and really appreciate you taking time to let us know how we are doing.

Jun. 23rd, 2021

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Verified Customer

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phyllis l cerne Severn, MD

if they have to come back numerous times, it is all covered. terrific service.

4 years ago

Reply from American Home Shield

Hi Phyllis,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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robbin jones-jeffries Charlotte, NC

quality service, i have not had a problem since obtaining this coverage

4 years ago

Reply from American Home Shield

Hi Robbin, We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Robyn Haynes Atlanta, GA

Good contactless service, good communication with technician.

4 years ago

Reply from American Home Shield

Hi Robyn,We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Ronald Turner Lancaster, CA

Very easy to use the service and the work has also been first-class.

4 years ago

Reply from American Home Shield

Hi Ronald. Thank you for taking time to provide such a positive review. We are here to take the hassle out of home repairs. We are so happy to hear that we have been able to do that for you.

Jun. 23rd, 2021

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Verified Customer

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Samuel Roberts Luling, TX

Good people, trustworthy and punctual, good customer services

4 years ago

Reply from American Home Shield

Hi Samuel,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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