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American Home Shield Reviews

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8.8

Overall Score

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TPhillips

Customer Service is always superb, and the techs are always on time.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi TPhillips,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Donnie cook Frankfort, KY

Very quick to get things taken care of. Excellent communication

4 years ago

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Reply from American Home Shield

Hi Donnie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Kenneth N Columbus, OH

Whenever I need a repair or estimate, AHS has always come through for me.

4 years ago

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Reply from American Home Shield

Hi Kenneth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 27th, 2021

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Keena Lykins Oxford, OH

I have never had a problem with a claim. Service is always fast and courteous.

4 years ago

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Reply from American Home Shield

Hi Keena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2021

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Karen Brown Springfield, OH

They do not have enough companies to handle their customers needs. The wait time for any technician is just too long

4 years ago

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Tony Burgart Clive, IA

Quick response and follow up, mechanic was on time and had great communication

4 years ago

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Reply from American Home Shield

Hi Tony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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LJ Eden Prairie, MN

Service requests are easy. No hassle fixes. Never any issues.

4 years ago

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Reply from American Home Shield

Hi LJ,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Linda Baldwin Saint Louis, MO

They provided expert company to resolve a plumbing problem l

4 years ago

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Reply from American Home Shield

Hi Linda,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Gayla Webster Springfield, MO

They were quick to respond to my request and the technician fixed the problem .

4 years ago

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Reply from American Home Shield

Hi Gayla,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Eric Carlisle Sherwood, AR

Have always provided high quality service with quick response time.

4 years ago

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Reply from American Home Shield

Hi Eric,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Pablo Santana Cache, OK

Excellent customer service, prompted response to service calls

4 years ago

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Reply from American Home Shield

Hi Pablo,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Doug Thomas Tulsa, OK

The coverage is as represented and I can rely on prompt service.

4 years ago

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Reply from American Home Shield

Hi Dougm
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Brenda S Henley Muskogee, OK

They have always been very quick and helpful to get my problem fixed.

4 years ago

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Reply from American Home Shield

Hi Brenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Geila Henry Forney, TX

Quick Setup, professional, attentative, contractor did a good job

4 years ago

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Reply from American Home Shield

Hi Geila,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Linda Houston, TX

They were quick to respond to send needed repairs to my refrigerator.

4 years ago

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Reply from American Home Shield

Hi Linda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Carrol Shearer Corpus Christi, TX

They always come through for me quickly, professionally and courtesy

4 years ago

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Reply from American Home Shield

Hi Carrol,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Mark Larocque Phoenix, AZ

They are quick to respond to service requests getting repair people out quickly

4 years ago

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Reply from American Home Shield

Hi Mark,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

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Karen Bowers North Las Vegas, NV

Always available & very helpful very professional & great follow up with everything

4 years ago

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Marty Gardnerville, NV

Easy to request service. Work was assigned and completed quickly.

4 years ago

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Reply from American Home Shield

Hi Marty,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Anthony Blissett Desert Hot Springs, CA

Multiple repairs, would have cost a lot more without a protection plan.

4 years ago

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Reply from American Home Shield

Hi Anthony,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

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Mary Kovar-Rossi Rocklin, CA

All problems have been addressed and fixed in a timely manner.

4 years ago

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Reply from American Home Shield

Hi Mary,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Alan Held Vacaville, CA

They communicate and stay on the problem till it's completed!

4 years ago

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Reply from American Home Shield

Hi Alan,
Thank you for your feedback!

May. 24th, 2021

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Cynthia L. Martinez West Sacramento, CA

I have had good luck with the companies they have sent to help fix things.

4 years ago

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Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and hope you continue to enjoy!

May. 22nd, 2021

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Carole Foos Roseville, CA

AHS is trustworthy, honest, and responded to my problem quickly.

4 years ago

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Reply from American Home Shield

Hi Carole,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

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Collin Hackettstown, NJ

Reasonable price. Great coverage. Good and efficient customer service

4 years ago

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Reply from American Home Shield

Hi Collin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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MARTIN SCHWARTZ Owings Mills, MD

Contractors not always very good. Had $1,.800 out of pocket on a recent (covered) heat pump replacement .

4 years ago

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Buddy B. Woodbridge, VA

Response time, service providers professional, excellent results.

4 years ago

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Reply from American Home Shield

Hi Buddy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Christina Richmond, VA

AHS has been an easy company to work with and the process is very efficient.

4 years ago

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Reply from American Home Shield

Hi Christina,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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ERIK DAVIS Hope Mills, NC

Excellent response time and very affordable and they cover everything

4 years ago

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Reply from American Home Shield

Hi Erik,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Allen Hueter Atlantic Beach, NC

The contractor they used was great. The communication between me and AHS wasn't always great

4 years ago

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Charles Midland, GA

Their response is very timely and they do what they say they will do.

4 years ago

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Reply from American Home Shield

Hi Charles,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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BILL MARTIN Fort Walton Beach, FL

great service on the project given on the air condition unit

4 years ago

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Reply from American Home Shield

Hi Bill,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Felika Middle River, MD

Very helpful, concerned and there to help with any issues I may have

4 years ago

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Reply from American Home Shield

Hi Felika,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Dorothy Roberts Crown Point, IN

Very attentive to my needs and helpful in resolving my issues

4 years ago

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Reply from American Home Shield

Hi Dorothy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Darryl Brown Muskogee, OK

Got the help that I needed, Solved the problem that I was having

4 years ago

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Reply from American Home Shield

Hi Darryl,We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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L Chino Valley, AZ

It’s already paid for itself six months in. Overall I am happy.

4 years ago

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Reply from American Home Shield

Hi L,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Lzam McAllen, TX

Service has been excellent. Service orders are taken care of quickly

4 years ago

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Reply from American Home Shield

Hi Lzam,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Lee North Las Vegas, NV

Easy to report issue and repair scheduling with prompt service

4 years ago

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Reply from American Home Shield

Hi Lee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Fred Wood Boulder, CO

The services was very timely, generally easy to navigate and fair

4 years ago

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Reply from American Home Shield

Hi Fred,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Sandi Inman De Bary, FL

They gave very fast response and used very polite and knowledgeable technicians

4 years ago

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Reply from American Home Shield

Hi Sandi,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Cynthia Polanco Round Rock, TX

AHS process is fast to respond. Their service is affordable and fair.

4 years ago

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Reply from American Home Shield

Hi Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Diane Kinlaw San Antonio, TX

I’ve been a customer for about 11 years and over the last several years their response time has been longer and contractors subpar

4 years ago

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Reply from American Home Shield

Hi Diane,
Thank you for making us aware of your most recent service experience with an AHS. Your patronage of 11 plus years is greatly valued. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Bert College Station, TX

Prompt response and service. Very friendly customer service.

4 years ago

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Reply from American Home Shield

Hi Bert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Patrick Wong Campbell, CA

excellent, punctual, value pricing, professional appointment and service

4 years ago

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Reply from American Home Shield

Hi Patrick,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Judy Hymer Broken Arrow, OK

Only used them once so far but they came quickly and got the problem fixed.

4 years ago

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Reply from American Home Shield

Hi Judy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 19th, 2021

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Larry Moore Palmdale, CA

Always great service 😊 they're polite and fast on servicing there customers.

4 years ago

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Reply from American Home Shield

Hi Larry,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

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Earl Mannoia

Stop hiring offshore service reps. They don't have a clue! They can't help with escalation and only read from a script. I shouldn't have to rely on the co tractor to tell me what my A/C upgrade options are, ortoget status on my unit upgrade. Ridiculous.

4 years ago Edited January 10, 2024

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BILL JOLLUCK Hampton, GA

Prompt response to my situation with a great referral, High Priority Plumbing.

4 years ago

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Reply from American Home Shield

Hi Bill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Wilbur Brower Trenton, NC

I have had difficulty getting some repairs made, and the customer service leaves a lot to be desired.

4 years ago

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Melissa Davis Blooming Grove, TX

Professional, stayed in contact throughout the entire process

4 years ago

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Reply from American Home Shield

Hi Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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