American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Daniel Leesburg, VA

Great home appliances warranty. Very responsive and quality worth your money

4 years ago

Reply from American Home Shield

Hi Daniel,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 7th, 2021

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Verified Customer

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Dan Guzman Medford, OR

I was a small bit frustrated with having to work with their definition of urgent, and not mine.

4 years ago

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Verified Customer

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Frederick Sanford, FL

Great service, value, customer service. Thanks so much, you guys rock!

4 years ago

Reply from American Home Shield

Hi Frederick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2021

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Verified Customer

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Mary McAllister Pittsburgh, PA

Dependable, timely response time and they deal with good companies.

4 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Wanda Zwahr Pasadena, TX

They were prompt in fixing our problem and very professional.

4 years ago

Reply from American Home Shield

Hi Wanda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2021

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Verified Customer

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Mia Taylor Spring, TX

The few times we've had to use them, we were satisfied with the service

4 years ago

Reply from American Home Shield

Hi Mia,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Pamela Gray Round Rock, TX

Prompt service; quality vendor; overall excellent customer service

4 years ago

Reply from American Home Shield

Hi Pamela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2021

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Verified Customer

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Albert Kellar Martinsville, IN

They always have taken care of all our needs with no hassle at all.

4 years ago

Reply from American Home Shield

Hi Albert,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 5th, 2021

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Verified Customer

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Jeremy Fresno, CA

Only had used twice one was good and they fixed the problem the other they only fixed half the problem and guy ran off.

4 years ago

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Verified Customer

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Cheree Baton Rouge, LA

My very first claim they took care of a huge problem my whole outside AC unit.

4 years ago

Reply from American Home Shield

Hi Cheree,
We will continue to provide you with great customer service and a piece of mind to your AC home repairs.

May. 7th, 2021

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Verified Customer

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PC Whitewright, TX

No problems with them so far. Quick service. Always great service.

4 years ago

Reply from American Home Shield

Hi PC,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the customer service we provide!

May. 4th, 2021

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Verified Customer

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Cathrine Bahn Ewa Beach, HI

Problems with oversees customer service twice already. I was so irritated! It took over a week to get service.

4 years ago

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Verified Customer

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Don Phipps Lenoir, NC

Fast response and very fair, makes sure you are a happy customer.

4 years ago

Reply from American Home Shield

Hi Don,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Kathleen A Cravedi Las Vegas, NV

So far always good service always been there when I needed them

4 years ago

Reply from American Home Shield

Hi Kathleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 7th, 2021

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Verified Customer

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Richard Las Vegas, NV

They help me to get the services l couldn’t otherwise afford

4 years ago

Reply from American Home Shield

Hi Richard,
Thank you for your feedback!

Apr. 24th, 2021

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Verified Customer

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Lou Smaldino Bend, OR

Excellent service and follow up on pre/post emails and calls

4 years ago

Reply from American Home Shield

Hi Lou,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 23rd, 2021

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Verified Customer

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El Boca Raton, FL

Quick service and repairs done well. Cleaned up the area when complete.

4 years ago

Reply from American Home Shield

Hi El,
Our goal is to provide you with quick service and efficient repairs. We appreciate your feedback and will continue to do just that.

Apr. 24th, 2021

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Verified Customer

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Alex Hill Bethesda, MD

You don’t have to worry about what the repair person says since it is covered.

4 years ago

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Verified Customer

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Karen Joy Tehachapi, CA

You can’t be the price and service. Very happy we found them.

4 years ago

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 24th, 2021

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Verified Customer

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Michelle North Charleston, SC

Great service no issues & prompt, knowledgeable technicians

4 years ago

Reply from American Home Shield

Hi Michelle,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 24th, 2021

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Verified Customer

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Tiffanie Turner North Hills, CA

Excellent customer service, easy to request service and quick response.

4 years ago

Reply from American Home Shield

Hi Tiffanie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 23rd, 2021

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Verified Customer

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Dave L. Shelton, WA

Great value. On time and under budget. What more could you ask for?

4 years ago

Reply from American Home Shield

Hi Dave,
We really appreciate you taking the time to share your rating with us about your experience and the warranty cost effectiveness. We look forward to servicing you again soon.

Apr. 24th, 2021

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Verified Customer

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Stacy Frank Houston, TX

Not sure why I had to pay $100.00 for someone to come put my filter in correctly. No part was ordered or anything.

4 years ago

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Verified Customer

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Debra Las Vegas, NV

They don't cover all I need covered in the house & sometimes it takes days to get a repair person out

4 years ago

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Verified Customer

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Art Abraham Flower Mound, TX

Price for service call went up. Been with you for several years and always $75. Lady said State taxes, but our State tax hasn’t changed.

4 years ago

Reply from American Home Shield

Hi Art,
We hate to hear about the contract price increase. I would be glad to speak with you to address your concerns.

Apr. 27th, 2021

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Verified Customer

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Fran Ocean View, DE

Quick service and it is solution based. Dependable each time.

4 years ago

Reply from American Home Shield

Hi Fran,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Susie Mace Carlsbad, NM

Quick to respond and quick to repair. And they worked around my schedule!

4 years ago

Reply from American Home Shield

Hi Susie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Kimberly Henderson Silver Spring, MD

great service the technician was excellent. Solved the issue right away

4 years ago

Reply from American Home Shield

Hi Kimberly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Susan Pena Daly City, CA

I find some of their contractors are not as good/knowledgeable about the service you called for.

4 years ago

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Verified Customer

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Denise Boyer-Branigan Philadelphia, PA

the company is reliable, When I call they assign someone right away.

4 years ago

Reply from American Home Shield

Hi Denise,
We strive to provide you with a technician to repair your needs within a 24 to 48 hour time frame.

Apr. 24th, 2021

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Verified Customer

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Hillory Halbardier Schertz, TX

Service has been good so far except one minor issue with my renewal price last year.

4 years ago

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Verified Customer

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Susan E. Clinton, TN

Always respond quickly and the companies who respond do excellent work.

4 years ago

Reply from American Home Shield

Hi Susan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 24th, 2021

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Verified Customer

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Lara Silver Spring, MD

Requests are dealt with promptly. The servicemen have been very professional.

4 years ago

Reply from American Home Shield

Hi Lara,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Pat Schafer Maricopa, AZ

Vendors responded in a timely fashion and were very courteous.

4 years ago

Reply from American Home Shield

Hi Pat,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2021

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Verified Customer

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Rose Saka Saint Petersburg, FL

I have been waiting to fix my refrigerator for almost 2 months. No good communication from them. I kept calling. No body hardly know what's going on

4 years ago

Reply from American Home Shield

Hi Rose,
Thank you for bringing the delay in service to our attention. I owuld be glad to speak with you to get the refrigerator resolved.

Apr. 28th, 2021

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Verified Customer

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Iren Timof Fremont, CA

Service on time and good quality. I hope on AHS trustworthiness

4 years ago

Reply from American Home Shield

Hi Iren,
Thank you for sharing your feedback with AHS. We strive to provide you with great service with a quick turnaround time.

Apr. 24th, 2021

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Verified Customer

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K Ryan Johns Island, SC

AHS contacted us almost immediately after we placed the order for leaking faucet in kitchen...

4 years ago

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Verified Customer

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Johanna Nunez San Angelo, TX

Professional, courteous and the job at hand was done in a timely manner

4 years ago

Reply from American Home Shield

Hi Johanna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 23rd, 2021

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Verified Customer

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Deanna Atwater, CA

They were prompt and got the job done quickly. Good communications and service. I would recommend.

4 years ago

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Verified Customer

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Thomas DeNicola Naples, FL

They are quick to respond. They get the job done. Good job.

4 years ago

Reply from American Home Shield

Hi Thomas,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Anonymous Edmond, OK

Most of the time they have good service and follow through. Gotten better over time.

4 years ago

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Verified Customer

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Victor Fowler Abilene, TX

Easy, no hassle claims. Customer service is always pleasant.

4 years ago

Reply from American Home Shield

Hi Victor,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Gail Hackson Snellville, GA

They claim they replace your products if they can’t fix and if you have an older product you only get the value. That could be $100

4 years ago

Reply from American Home Shield

Hi Gail,
I hate to hear about your most recent AHS experience and the replacement value cost. I would be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

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Verified Customer

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Kristen Horst Troy, MO

No problems so far. Fast response every time I make a claim

4 years ago

Reply from American Home Shield

Hi Kristen,
We hope you continue to enjoy American Home Shield and the service we provide!

Apr. 22nd, 2021

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Verified Customer

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Gabe F. Ogden, UT

Great service. I had issue and they took care of me quick. Highly recommended.

4 years ago

Reply from American Home Shield

Hi Gabe,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Rick Birmingham, AL

They always get done what I want done, on time and professionally.

4 years ago

Reply from American Home Shield

Hi Rick,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Joyce Hutchinson Amelia, OH

They are very efficient and come when they have the appointment

4 years ago

Reply from American Home Shield

Hi Joyce,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Linda Michelle Hargett Macon, MS

Because they do what they say they will do. No hassles. No questions.

4 years ago

Reply from American Home Shield

Hi Linda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Antonio Bertino Northwood, NH

Because they are always there to help and get you service ASAP.

4 years ago

Reply from American Home Shield

Hi Antonio,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Jeff Castro Novato, CA

Good service quality of the service and ease of setting appts

4 years ago

Reply from American Home Shield

Hi Jeff,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

American Home Shield Reviews