American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Sue Ann Komenda Las Vegas, NV

quickly responsive, easy to use, replacements no matter how old

3 years ago

Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2021

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Verified Customer

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elizabeth dofny New Orleans, LA

Waiting over a month to have Refridgerator repaired. Refusal of customer service to let you speak with a supervisor for resolution. No way to contact corporate headquarters

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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Jules Manghine Schertz, TX

very reliable company. The company sends there workers out as soon as possible.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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azucena garza Reedley, CA

fast and great service .very low payments we worrh our money

3 years ago

Reply from American Home Shield

Hi Azucena,
I am pleased to hear about the fast service and cost efficient warranty.

Mar. 23rd, 2021

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Verified Customer

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Wilma Jones Chicago, IL

Always professional and connects you to the right person to get the job done.

3 years ago

Reply from American Home Shield

Hi Wilma,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Verified Customer

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Robert Sinner Fresno, CA

They usually get a repair man out I timely manner; appliance is fixed quickly.

3 years ago

Reply from American Home Shield

Hi Robert,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 22nd, 2021

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Verified Customer

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Darlene Schley Lakeport, CA

Because they are fast and dependable and I have used them for 21 years.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We look forward to our continued business together. Have a great day.

Mar. 22nd, 2021

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Verified Customer

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Bernadette Hinojosa Katy, TX

Concerns about wait time for repairs. Waiting several days for repairs to air conditioner or heater.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 24th, 2021

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Verified Customer

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Kevin Lee Brandon, MS

prompt courteous service. they use excellent people to perform the tasks

3 years ago

Reply from American Home Shield

Hi Eden,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2021

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Verified Customer

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Boyd Farrington Great Mills, MD

Excellent service and quality workmanship.They answered all my questions.

3 years ago

Reply from American Home Shield

Hi Boyd,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

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Verified Customer

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Donna Martin Cynthiana, KY

The ease of scheduling a service call and replacement of our hot water heater.

3 years ago

Reply from American Home Shield

We're glad to hear we were of good help.

Mar. 24th, 2021

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Verified Customer

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Luz Webb North Babylon, NY

I would give them a zero if it was applicable because I have had a problem with an oven/stove since December/January and to-date they have not rectified the situatioin.

3 years ago

Reply from American Home Shield

Hi Luz,
Thank you for bringing the issues with the oven to our attention. I would be glad to speak with you to reach a resolution.

Mar. 31st, 2021

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Verified Customer

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Toni Johnson Jacksonville, FL

We’ve had AHS for years always provide professional services

3 years ago

Reply from American Home Shield

Hi Toni,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Debie Gregory Village Mills, TX

Reasonable rates and Always send out prompt and professional service

3 years ago

Reply from American Home Shield

Hi Debie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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Verified Customer

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Mark Fisher Sylvania, OH

They do an awesome job. Service was terrific and would recommend them anytime

3 years ago

Reply from American Home Shield

Hi Mark,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Leo Rosenstein Savage, MN

Fast. They do what they say. Nice to have things fixed right.

3 years ago

Reply from American Home Shield

Hi Leo,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield!

Mar. 16th, 2021

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Verified Customer

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Ruth Deusner Loveland, OH

Trustworthy, prompt and knowledgeable service provided at a fair cost.

3 years ago

Reply from American Home Shield

Hi Ruth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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Verified Customer

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Hani Alam Falls Church, VA

AHS is a very responsive company. I’ve had many good experiences lately

3 years ago

Reply from American Home Shield

Hi Hani,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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Verified Customer

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Aileen martinez San Francisco, CA

great service quick response have used other companies & return you AHS

3 years ago

Reply from American Home Shield

Hi Aileen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 11th, 2021

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Verified Customer

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Gabriel Byron, GA

Good customer service, affordable and prompt effective service

3 years ago

Reply from American Home Shield

Hi Gabriel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Jen Oakley, CA

They always been able to resolve my servoissues in a timely and professional manner

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 16th, 2021

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Verified Customer

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Lawrence Jones Zebulon, NC

They get the job done quickly and professionally. They are quick to respond.

3 years ago

Reply from American Home Shield

Hi Lawrence,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Alan Marvel Fort Worth, TX

Quick service once the weather improved and the service tech was very thorough

3 years ago

Reply from American Home Shield

Hi Alan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Jeffrey Missouri Nottingham, MD

Excellent response and thorough explanation of service covered.

3 years ago

Reply from American Home Shield

Hi Jeffrey,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Verified Customer

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Susan Wallwork Hope Mills, NC

very professional and timely in response to calls for service

3 years ago

Reply from American Home Shield

Hi Susan,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Robert Huntingdon Valley, PA

The contractor they sent was excellent. He solved the problem fast.

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Norm Gaul Pahrump, NV

They don't give up until the repair is completed to our satisfaction

3 years ago

Reply from American Home Shield

Hi Norm,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 24th, 2021

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Verified Customer

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Lito Kapolei, HI

Very professional!!! The customer service directed me to right path

3 years ago

Reply from American Home Shield

Hi Lito,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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D. Williams Los Angeles, CA

Quick response to my plumbing problem and resolved it the next day.

3 years ago

Reply from American Home Shield

Hi D. Williams,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Leslye Linn Wylie, TX

They use fast professional companies to service my home needs.

3 years ago

Reply from American Home Shield

Hi Leslye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Tina Pottstown, PA

Quick service scheduled once claim was submitted and they have solid contractors

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request.

Apr. 16th, 2021

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Verified Customer

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Vicki Landis Richmond, TX

Great service companies and quick response. Excellent online ordering.

3 years ago

Reply from American Home Shield

Hi Vicki,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Verified Customer

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Lawrence Scicluna Oceanside, CA

They are Responsive to my needs and professional and friendly

3 years ago

Reply from American Home Shield

Hi Lawrence,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Elias Elmur Austin, TX

Always ready to take care of any issues, and not find excuses not to.

3 years ago

Reply from American Home Shield

Hi Elias,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2021

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Verified Customer

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Wayne Pinkney Hillsboro, OR

I found this service to be Efficient Courteous and professional

3 years ago

Reply from American Home Shield

Hi Wayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Verified Customer

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Rita C. Las Vegas, NV

They have been professional, timely and accurate with their decisions.

3 years ago

Reply from American Home Shield

Hi Rita,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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Virginia Williams Durham, NC

Most of the contractors are good, but every once in a while, I get someone who is not so good.

3 years ago

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Verified Customer

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Daniel Ponce Gilbert, AZ

They are ok overall. Difficult to cancel with. Scheduling is easy. Quality of repair companies is questionable.

3 years ago

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Verified Customer

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Prasanna Nair Temple, TX

Weather related damage is not covered. Other loopholes, you identify only when the need arises.

3 years ago

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Verified Customer

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Rufus N Montgomery, Sr Prince George, VA

Quick response to fix problems. Express strong desire to satisfy customer.

3 years ago

Reply from American Home Shield

Hi Rufus,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Ashley Wilson Greenville, SC

Service request was fulfilled quickly. Contractor was friendly.

3 years ago

Reply from American Home Shield

Hi Ashley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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connie Custer, WA

RESPONSE HAS BEEN QUICK AND PROJECT COMPLETED IN A TIMELY MANNER

3 years ago

Reply from American Home Shield

Hi Connie,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Verified Customer

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Donald Greenway Cleveland, TX

Within hours there had been someone assigned to my request for service

3 years ago

Reply from American Home Shield

Hi Donald,
We are pleased to hear about the speedy repairs that were completed.

Mar. 22nd, 2021

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Verified Customer

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Mildred Crawford Johnson City, TN

The monthly rate has got so expensive and copay increased by 40 dollars hard to afford on medicare

3 years ago Edited January 10, 2024

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Verified Customer

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roland kaeser Schaumburg, IL

my limited experience has been good service people are very curteous

3 years ago

Reply from American Home Shield

Hi Roland,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 24th, 2021

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Verified Customer

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Skip Brooks Oklahoma City, OK

They use Philippines as answering service - terrible. Once you get the service booked, AHS is wonderful

3 years ago

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Verified Customer

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Ben_There Grants Pass, OR

Most referrals response and follow through expeditiously. Jobs always get finished correctly.

3 years ago

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Verified Customer

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Bernice Clemons Saint Louis, MO

I have gotten good service from a vendor that is schedule to come to my home.

3 years ago

Reply from American Home Shield

Hi Bernice,
We are pleased to hear about the vendor that was assigned to repair the home issue.

Mar. 17th, 2021

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Verified Customer

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Suresh L Ashburn, VA

When the repair of the machine not doable they immediately replaced

3 years ago

Reply from American Home Shield

Hi Suresh,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021

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Verified Customer

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Jack Bickle Ben Wheeler, TX

No problems with them, follow thru, very professional, quick to respond

3 years ago

Reply from American Home Shield

Hi Jack,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

American Home Shield Reviews