American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Jody Dallas, OR

It was a little hard to get the order adjusted when my original item was out of stock

5 years ago

Reply from American Home Shield

We apologize for the inconvenience you experienced. We are here if you need us.

Mar. 26th, 2021

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Verified Customer

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Francis Hickman Sierra Vista, AZ

They’re very professional & really quick to do their work

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Greg New Orleans, LA

Their phone agents and their service technicians are outstanding.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Eric Funny

Unprofessional, poor communication I had a slab leak claim order open for nearly three months never got resolve I had to reach out to someone did the job in 30 minutes

5 years ago Edited January 10, 2024

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 26th, 2021

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Verified Customer

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Monico Stockton, CA

Is a long wait but you can opt out have them called you and is being fair I give them good rate

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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Judy Bard Willow Spring, NC

I always so far have gotten fast dependable people to fix whatever was broken

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Karen Saint Paul, MN

Fast and easy to set up service, easy access to professional service providers

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Brinda Hutchins Jarrell, TX

They have been very helpful on the two issues I had since my coverage started.

5 years ago

Reply from American Home Shield

We are glad we were able to help you when you needed us.

Mar. 26th, 2021

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Verified Customer

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James Hanley Olympia, WA

AHS makes reasonable decisions about what the contract covers.

5 years ago

Reply from American Home Shield

We value your input. Thanks.

Mar. 26th, 2021

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Verified Customer

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L Watts Owens Cross Roads, AL

Reliable, send good technician to take care of the breakdowns,quick response

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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SYLVIA ANN GARCIA Moreno Valley, CA

He knew what the problem was and fixed it right away. Thank you

5 years ago

Reply from American Home Shield

Thanks for letting us know.

Mar. 26th, 2021

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Verified Customer

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Cheng Tualatin, OR

Great coverage on protecting various items in the household.

5 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Rita McAtee Trinity Center, CA

Very helpful with our problem and replace our garage door opener

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us regarding your request. We are happy that we were able to get the issue resolved for you. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Mar. 26th, 2021

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Verified Customer

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Lance R. Punta Gorda, FL

Prompt, professional service. My plumber was very knowledgeable and timely.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Karen Escalona Dayton, OH

Very prompt, friendly , walks you through the whole process.

5 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Carol Ryan Louisville, KY

They could not find a replacement part so they replaced the refrigerator.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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janet Las Vegas, NV

reliable company, had for many years, would highly recommend

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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M Karlin Princeton, TX

Consistent reliable insurance every time a request is put in

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Linda Moreau Little Rock, AR

Great service, easy to schedule service prompt, serviceman very professional

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Lupe Rodriguez Bakersfield, CA

Has been very convenient for us. Has been very helpful. Always prompt service.

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Kathy Morrison Hudson, FL

Always available, professional, reasonable rates, coverage is outstanding

5 years ago

Reply from American Home Shield

Hi Kathy,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Patrick Pearson Olive Branch, MS

Great customer service. They came in and was very polite and clean. Great work.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Cindy Bryant Urbana, IL

Fast service. Used a well known repair company that i trusted to do repairs.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 29th, 2021

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Verified Customer

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John Schoch Garner, NC

All of the folks I have dealt with have ALL been very professional.

5 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Shannon Glennie Las Vegas, NV

Warranty provides lots of coverage for my appliances also certain systems.

5 years ago

Reply from American Home Shield

Hi Shannon,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Terry Miller Pooler, GA

They have been helpful and responsive when I have had issues with appliances.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 29th, 2021

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Verified Customer

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luis gutierrez San Antonio, TX

contractors to do repairs are of high quality selected by AHS

5 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Bettye Brown Fontana, CA

The service s fantastic . I very pleased at the way they get things done.

5 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 26th, 2021

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Verified Customer

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Nelda Villafuerte San Jose, CA

Great service, service person continued to check how my appliance was working.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Margaret Wingfield Norfolk, VA

They do their best to with your household problems and are easy to deal with.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Venus Mundy Cincinnati, OH

I would have like to receive a courtesy call as to why my service was delayed and to offer another choice.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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ANDRIA PALMER Fairburn, GA

the service was excellent the job was done in a timely manner

5 years ago

Reply from American Home Shield

Hi Andria,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Ron McCain Maricopa, AZ

Awesome thanks great service and good product that they offer.

5 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Huey Hardy Hazlehurst, MS

Quality service was on point. Repair company highly qualified.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Kelson Pflugerville, TX

Very good value for the price. They have responded promptly to our requests for service.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Barbara Harms Englewood, FL

All of our problems have been dealt with quickly and efficiently

5 years ago

Reply from American Home Shield

Hi Barbara,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Norma Kramoski Henderson, NV

Very efficient and don't take very long to get the job done.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Debbie Florence Union, WA

Great response to our request and the work was completed in a timely manner.

5 years ago

Reply from American Home Shield

Hi Debbie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Barbara Hughes Fairburn, GA

Appointment made in a timely matter and called if there were any problems

5 years ago

Reply from American Home Shield

Hi Barbara,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Patricia Holtz Queen Creek, AZ

They were very prompt in getting service to my house immediately

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Carlos Rustia Palm Springs, CA

Great coverage. Easy to reach. Very responsive to my requests. Timely service..

5 years ago

Reply from American Home Shield

Hi Carlos,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Lou North Las Vegas, NV

Excellent service by contractors referred. Reasonable contract selections.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 29th, 2021

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Verified Customer

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Jennifer Lim Killeen, TX

Excellent service, very prompt in getting the requested service done.

5 years ago

Reply from American Home Shield

Hi Jennifer,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Brent Gastonia, NC

The Service and availability was great, experience was valued

5 years ago

Reply from American Home Shield

Hi Brent,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Ronald Hirschfield Boynton Beach, FL

They replaced my cooktop stove which couldn’t be repaired for full value.

5 years ago

Reply from American Home Shield

Hi Ronald,
It was a pleasure servicing you. I really appreciate you taking the time to share your feedback about the replacement.

Mar. 30th, 2021

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Verified Customer

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Kevin Williams Las Vegas, NV

They have been there from day 1 and got the job done when called.

5 years ago

Reply from American Home Shield

Hi Ken,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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MG Waco, TX

Some of the repair companies look for loophole not to repair service , but they still get the $100.00 serviced call money.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 29th, 2021

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Verified Customer

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Madeleine Tampa, FL

always get problem fixed, easy to use and schedule, cost effective !!

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Mike Greenbackville, VA

I appreciate the easy process of placing a request for a repair.

5 years ago

Reply from American Home Shield

Thanks for sharing that our process was easy.

Mar. 29th, 2021

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Verified Customer

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Thomas Walker Round Rock, TX

There was a quick response during the ice/snow storm a few weeks ago.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs during all seasons.

Mar. 30th, 2021

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