American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Jameika Billingsley Euclid, OH

Reliable and the contractors they work with are always knowledgeable.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Ruthie Malone Oakland, TN

Affordable, professional and get the job done in a timely manner

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Louis Gable Fort Pierce, FL

American Home Shield was great they did everything they promised.

4 years ago

Reply from American Home Shield

We pride ourselves on holding our word. Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Marquita Dobbins Holland Philadelphia, PA

Excellent customer service. Explained the services very thoroughly.

4 years ago

Reply from American Home Shield

We try to be completely transparent. Thanks.

Apr. 2nd, 2021

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Verified Customer

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Debra Eaglin Spring, TX

Appointing companies to do the work . Aim to get the job done

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Debra Garland Dallas, TX

Very quick response. Companies affiliated are quick, efficient and professional

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Christeen Oellrich Bolingbrook, IL

AHS has come long way rather than saying no now has alternative.

4 years ago

Reply from American Home Shield

We are happy you see the improvements we have been working on. Thanks for your honesty.

Apr. 2nd, 2021

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Verified Customer

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Jerry Caskey Batavia, IL

Fast service, knowledgeable service people, helped understand our furnace

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Verified Customer

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Henderson Las Vegas, NV

Was hoping to get refrigerator part ordered and repaired sooner but the job is done!

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Dawn Morgan Virginia Beach, VA

We used it twice and had a plumber sent to our house quickly

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Debra Clifton Loveland, OH

They do not disappoint and have repair services contacted in a quick manner.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Joni Daemen Wichita, KS

Service is great, but automated phone is tricky if you don’t listen carefully

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Elizabeth Clovis, NM

They have consistently covered my items when I have made a claim.

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Larry Stevens Four Oaks, NC

Outstanding Service, Customer Service and Product. Very affordable

4 years ago

Reply from American Home Shield

We are glad to know you are happy with your service.

Apr. 2nd, 2021

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Verified Customer

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Mike Cary, NC

They respond quickly and the folks who come are professional

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Craig Johnson Minneapolis, MN

Always been easy and prompt when I use the online service request

4 years ago

Reply from American Home Shield

Thanks for sharing your online experience.

Apr. 2nd, 2021

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Verified Customer

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Ken Avon, IN

Good service, could be a bit faster. A heat emergency deserves a quicker responce.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Luis Corpus Christi, TX

Should have more companies to refer for repair. Service at night needs improvement.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Natalie Shears Pascagoula, MS

Easy to schedule services when needed and service has always been good.

4 years ago

Reply from American Home Shield

Thanks for sharing that our process is pretty easy.

Apr. 5th, 2021

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Verified Customer

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Janice Bonner Nashville, TN

They are great getting professional repair people to my home

4 years ago

Reply from American Home Shield

Hi Janice,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Terri Gig Harbor, WA

They get the job done The contractors are efficient and timely

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 5th, 2021

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Verified Customer

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Betty Tankersley Brookeland, TX

Good people explain what the problem could be and what the problem is.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Apr. 5th, 2021

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Verified Customer

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Rebecca Huntington Beach, CA

Customer service is responsive. Companies AHS contracts with are experienced.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Jacqueline Burns Covington, GA

I haven't had any problems so far. They service always on point.

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. Taking care of our members is the main goal here at AHS. I am glad that you were happy with your experience up to this point. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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CJ Martin, TN

AHS answers my questions and complaints and offers helpful solutions.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Martha Anderson Choctaw, OK

I have always had all of my problems repaired or replaced in a timely manner.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Deneen Sharon Green Mc Kinney, TX

Very good service and punctual on time clean workmanship and thoughtfulness with completing task

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Ort Reno, NV

Quick service, arrive on time and gives a good estimate of repair time.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 26th, 2021

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Verified Customer

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Dr. Otto Papp San Antonio, TX

Very Professional, knowledgeable, and great customer service.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Darlene Bester Arlington, TX

The company provides great service, and has a good network.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Jody Dallas, OR

It was a little hard to get the order adjusted when my original item was out of stock

4 years ago

Reply from American Home Shield

We apologize for the inconvenience you experienced. We are here if you need us.

Mar. 26th, 2021

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Verified Customer

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Francis Hickman Sierra Vista, AZ

They’re very professional & really quick to do their work

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Greg New Orleans, LA

Their phone agents and their service technicians are outstanding.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Eric Funny

Unprofessional, poor communication I had a slab leak claim order open for nearly three months never got resolve I had to reach out to someone did the job in 30 minutes

4 years ago Edited January 10, 2024

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 26th, 2021

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Verified Customer

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Monico Stockton, CA

Is a long wait but you can opt out have them called you and is being fair I give them good rate

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 26th, 2021

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Verified Customer

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Judy Bard Willow Spring, NC

I always so far have gotten fast dependable people to fix whatever was broken

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Karen Saint Paul, MN

Fast and easy to set up service, easy access to professional service providers

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Brinda Hutchins Jarrell, TX

They have been very helpful on the two issues I had since my coverage started.

4 years ago

Reply from American Home Shield

We are glad we were able to help you when you needed us.

Mar. 26th, 2021

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Verified Customer

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James Hanley Olympia, WA

AHS makes reasonable decisions about what the contract covers.

4 years ago

Reply from American Home Shield

We value your input. Thanks.

Mar. 26th, 2021

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Verified Customer

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L Watts Owens Cross Roads, AL

Reliable, send good technician to take care of the breakdowns,quick response

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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SYLVIA ANN GARCIA Moreno Valley, CA

He knew what the problem was and fixed it right away. Thank you

4 years ago

Reply from American Home Shield

Thanks for letting us know.

Mar. 26th, 2021

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Verified Customer

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Cheng Tualatin, OR

Great coverage on protecting various items in the household.

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Rita McAtee Trinity Center, CA

Very helpful with our problem and replace our garage door opener

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us regarding your request. We are happy that we were able to get the issue resolved for you. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Mar. 26th, 2021

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Verified Customer

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Lance R. Punta Gorda, FL

Prompt, professional service. My plumber was very knowledgeable and timely.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Karen Escalona Dayton, OH

Very prompt, friendly , walks you through the whole process.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Carol Ryan Louisville, KY

They could not find a replacement part so they replaced the refrigerator.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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janet Las Vegas, NV

reliable company, had for many years, would highly recommend

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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M Karlin Princeton, TX

Consistent reliable insurance every time a request is put in

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Linda Moreau Little Rock, AR

Great service, easy to schedule service prompt, serviceman very professional

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Lupe Rodriguez Bakersfield, CA

Has been very convenient for us. Has been very helpful. Always prompt service.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us. Enjoy your day.

Mar. 26th, 2021

American Home Shield Reviews