American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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John Garcia Plainfield, IL

24 years, no issues. Always ready and no questions. They just send help.

3 years ago

Reply from American Home Shield

Good morning John,
24 years of patronage to American Home Shield is more than appreciated! We hope you continue to have a wonderful customer service experience.

Mar. 5th, 2021

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Verified Customer

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Leslie G McAllen, TX

very helpful so far and have followed through with their coverage

3 years ago

Reply from American Home Shield

Hi Leslie,
We are glad to hear that you have enjoyed AHS and the coverage we provide!

Mar. 5th, 2021

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Verified Customer

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R. E. Ferry Bedford, TX

Been using them for years and they always fix the problem I'm calling about.

3 years ago

Reply from American Home Shield

Hi R.E,
We appreciate your feedback and hope you continue to enjoy!

Mar. 3rd, 2021

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Verified Customer

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Ericka Bronson Beaumont, TX

Excellent service and fulfills promise to replace if item can‚Äôt be fixed

3 years ago

Reply from American Home Shield

Hi Ericka,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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R. Eubanks Waldorf, MD

I have received excellent service on every service called placed.

3 years ago

Reply from American Home Shield

Hi,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Derek Scottdale, GA

The website makes it very easy to put in and track requests.

3 years ago

Reply from American Home Shield

Hi Derek,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 3rd, 2021

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Verified Customer

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Pamela B Dayton, OH

Always cooperative and meets my needs and follows up on the job being worked on

3 years ago

Reply from American Home Shield

Hi Pamela, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 4th, 2021

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Verified Customer

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Trevor Olympia Fields, IL

The service was really great and the response time was excellent.

3 years ago

Reply from American Home Shield

Hi Trevor,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Alexandria Hernandez Las Vegas, NV

Prompt and efficient! i havent had to pay anything out of pocket!

3 years ago

Reply from American Home Shield

Hi Alexandria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Nelli Rancho Cordova, CA

Great service. Friendly and professional. Answers my questions with knowledge

3 years ago

Reply from American Home Shield

Hi Nelli,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2021

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Verified Customer

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Noe Henriquez Victorville, CA

They have great customer service. Repairs were fast and satisfactory.

3 years ago

Reply from American Home Shield

Hi Noe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Joe Venetia, PA

Fast service and customer care. Customer service rep was excellent to work with

3 years ago

Reply from American Home Shield

Hi Joe,
I am pleased to hear about the excellent customer service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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David Altmeyer Valleyford, WA

My oven hasnt worked for 2 months and American Home Sheild will not order the parts that maintainance company supplied to Am home sheild

3 years ago

Reply from American Home Shield

Hi David,
I will be contacting you to assist and get the oven repairs completed.

Feb. 27th, 2021

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Verified Customer

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martha lockley Heber Springs, AR

Fast and professional and I felt very comfortable with them in my home

3 years ago

Reply from American Home Shield

Good afternoon Martha,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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paula arceo Oxnard, CA

They came right-of-way and fix it in an hour. Thank you very much

3 years ago

Reply from American Home Shield

Hi Paula,
We are pleased to hear about the fast response from our AHS contractors.

Mar. 5th, 2021

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Verified Customer

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Sara Matthews Bakersfield, CA

Always very kind and respectful. Always on time and easy to work with.

3 years ago

Reply from American Home Shield

Hi Sara,,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 26th, 2021

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Verified Customer

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Cathleen J Mattoon Hauula, HI

I have always experienced prompt, efficient, complete service.

3 years ago

Reply from American Home Shield

Hi Cathleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 26th, 2021

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Verified Customer

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Debbie compton Yadkinville, NC

Great service and very prompt. I would highly recommend them

3 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Scott Huntington, TX

All repairs are done in a timely manner. Quick assignment of contractors.

3 years ago

Reply from American Home Shield

Hi Scott,
We strive to provide you with the best team of professional contractors and complete repairs in a timely manner. We hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Linda Schuk San Antonio, TX

They come through every time. There has only been one not great vendor.

3 years ago

Reply from American Home Shield

Hi Linda,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 5th, 2021

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Verified Customer

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Janet Henshaw Sarasota, FL

Great company. Great response time. Knowledgeable contractors

3 years ago

Reply from American Home Shield

Hi Janet,
We strive to provide you with the best team of knowledgeable contractors and hope you continue to enjoy AHS!

Feb. 26th, 2021

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Verified Customer

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Peter Joseph Wayne, NJ

Problem got solved repair people called in advance and came in time

3 years ago

Reply from American Home Shield

Hi Peter,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Allan Owens Pflugerville, TX

From start to finish in the whole process was seemless and timely!

3 years ago

Reply from American Home Shield

Hi Allan,
Your feedback is greatly appreciated and we hope you continue to enjoy American Home Shield.

Mar. 2nd, 2021

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Verified Customer

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Hern√°n Apex, NC

They provide on-time service and resolve issues in a timely fashion.

3 years ago

Reply from American Home Shield

Hi,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Ken Prescott, AZ

quick responses; proven repair folk; honest repairs; professional demenour.

3 years ago

Reply from American Home Shield

Hi Ken,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 26th, 2021

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Verified Customer

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Bill Canonsburg, PA

Easy to submit claim and quick response from service provider

3 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 12th, 2021

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Verified Customer

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Melvin Herbert Lithonia, GA

dispute with service repair was handled very professional and successful

3 years ago

Reply from American Home Shield

Hi Melvin,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

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Verified Customer

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anonymous Lewes, DE

Difficult and convoluted phone system; overcharging for repeat repairs for same problem; non-local repair companies;

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.

Feb. 10th, 2021

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Verified Customer

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Watford Fayetteville, NC

Had to come out multiple times, saying that it was something different each time.

3 years ago

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Verified Customer

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Larry San Diego, CA

Prompt attention to water leak prevented it from becoming a catastrophe.

3 years ago

Reply from American Home Shield

Hi Larry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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Gale Durham, NC

The technicians are so nice, and want to give their best service

3 years ago

Reply from American Home Shield

Hi Gale,
We hope you continue to enjoy AHS and the technicians we provide!

Feb. 11th, 2021

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Verified Customer

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Maria Christine Thompson Houston, TX

Easy to submit repairs, timely response 5 service. Well worth the price

3 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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Leona Bond Harrisburg, PA

Michele G:she is absolutely professional GREAT customer service!

3 years ago

Reply from American Home Shield

Hi Leona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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J. McCoy Oceanside, CA

Prompt and efficient. 5 Knowledge of plumbing and home construction.

3 years ago

Reply from American Home Shield

Hi J. McCoy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 11th, 2021

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Verified Customer

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Caleb Denton, TX

He was on time and friendly. Any questions asked he had answers

3 years ago

Reply from American Home Shield

Hi Caleb,
We strive to provide you with the best team of technicians to service your home repair needs!

Feb. 12th, 2021

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Verified Customer

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Verl Naber Litchfield Park, AZ

on time and 5 service. Easy to get ahold of and set appointments

3 years ago

Reply from American Home Shield

Hi Verl,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 12th, 2021

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Verified Customer

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Samuel Maryville, TN

3 response and efficient. Helpful and pleasant to work with.

3 years ago

Reply from American Home Shield

Hi Samuel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Feb. 12th, 2021

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Verified Customer

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Ross Newport News, VA

When reporting an issue, the assigned company provided a timely response.

3 years ago

Reply from American Home Shield

Hi Ross,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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KG Mosley Saint Petersburg, FL

Service has been of quality. Placing a claim is easy and painless.

3 years ago

Reply from American Home Shield

Hi KG,
We hope you continue to enjoy AHS and our competitive prices!

Feb. 12th, 2021

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Verified Customer

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Cliff Nishikawa Mililani, HI

Very easy to schedule a repair service and prompt service by repair technician.

3 years ago

Reply from American Home Shield

Hi Cliff,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Feb. 11th, 2021

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Verified Customer

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Linda Madruga Citrus Heights, CA

Responds within minutes, assigns a servicer and and schedules

3 years ago

Reply from American Home Shield

Hi Linda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 12th, 2021

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Verified Customer

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Jay Smith Media, PA

They use competent and responsive contractors, but some take some time to complete.

3 years ago

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Verified Customer

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debra smith Gaffney, SC

iv had this warranty for 17 year, my heat system went out they paid 500.00 the all the extras they dont cover , duct work, ditch, permits so on and so forth i paid 3940.00

3 years ago

Reply from American Home Shield

Good morning Debra,
Your patronage over the past 17 years is more than appreciated. I owuld be glad to speak with you about the noncovered cost.

Feb. 11th, 2021

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Verified Customer

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Natalie Middletown, NJ

I like their service most of the time but not all the time. Their prices keep going up every year by a lot.

3 years ago

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Verified Customer

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Katie Slatton Alvin, TX

Still waiting on my reimbursement for a microwave we purchased and sent in our receipt for. It's been 3 months

3 years ago

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Verified Customer

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Violet Jones Fontana, CA

A part for my Furnace was not cove so besides the $100 service call I ended paying almost Two hundred dollar extra

3 years ago

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Verified Customer

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Zach D Euless, TX

1 customer service, they look for any excuse not to fix issues and you have to fight with them to get anything repaired.

3 years ago

Reply from American Home Shield

Hi Zach,
We appreciate you for bringing this to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Verified Customer

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Don Whiteman Norman, OK

Incorrect tech diagnosis. Could not get AHS call reps to understand the problem. 20 day delay in getting a follow up service call from tech who could find the problem.

3 years ago

Reply from American Home Shield

Hi Don,
Thank you for bringing the delay in service to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 11th, 2021

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Verified Customer

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Priya Apte Laurel, MD

Overall it was a 4 experience. The service 4 the tech was very efficient.

3 years ago

Reply from American Home Shield

Hi Priya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Verified Customer

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Deby Richardson Abingdon, VA

They have honored most request. AHS has always sent someone out within a timely fashion. By

3 years ago

American Home Shield Reviews