American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Bill Dollison Daphne, AL

professional in every way, customer service is quick, service tech. is on time.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Stewart mayfield Norman, OK

Great service and I always get the service that was promised by the agreement

5 years ago

Reply from American Home Shield

We are glad to hear we upheld our commitment to you. Thanks for sharing your home warranty experience.

Mar. 18th, 2021

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Verified Customer

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Beatriz Grisales Orlando, FL

When I call , the answer was friendly and soon to take care of your needs

5 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Mar. 18th, 2021

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Verified Customer

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Jeff Hedberg Bakersfield, CA

They have resolved any problem I've had quickly and professionally

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 18th, 2021

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Verified Customer

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Anonymous Atlantic Highlands, NJ

Excellent customer service and support for all your household needs

5 years ago

Reply from American Home Shield

We are glad to be here for you through your home warranty needs.

Mar. 18th, 2021

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Verified Customer

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Sheila Ronis Chantilly, VA

They have said they will replace my appliance and it is on order but they don't know when it will come in. That doesn't leave me many options.

5 years ago

Reply from American Home Shield

Hi Sheila,
I hate to hear about the delay in service that has been experienced to have the appliance replaced. I would be glad to speak with you to get this resolved.

Mar. 18th, 2021

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Verified Customer

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Jean Sautee Nacoochee, GA

Polite customer service; quick response time for service calls; very polite

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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James Oswego, IL

Decent service fixed my issues. I had 1 issue where the first service man did not show up.

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 19th, 2021

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Verified Customer

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J.Morgan Hurst, TX

They got in touch with me right away and were very courteous and kind.

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 19th, 2021

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Verified Customer

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Trina Hawkins Stockbridge, GA

They have successfully repair 95% of my repairs without much fanfare

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Janice Turner Grand Saline, TX

They took care of my problem right away even though it was not an emergency.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Gina S Peoria, AZ

Amazing customer service and timely services provided by qualified technicians.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Kathy Valentine Salem, OR

They do what they say and do it quickly,and the price is fair.

5 years ago

Reply from American Home Shield

We take pride in upholding our commitment. Thanks.

Mar. 22nd, 2021

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Verified Customer

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Benjamin Epp Hesston, KS

We have never had any issues having a repair serviced and serviced quickly.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Mar. 22nd, 2021

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Verified Customer

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Mary Phoenix, AZ

They are prompt, efficient and their service providers are top notch

5 years ago

Reply from American Home Shield

we try to provide the best home warranty service so thanks for sharing your experience.

Mar. 22nd, 2021

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Verified Customer

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Donna Trzaska Philadelphia, PA

Fast efficient service. Assigned contractors very professional

5 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 22nd, 2021

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Verified Customer

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David Lee Round Rock, TX

Great coverage and service request is very easy they the online website.

5 years ago

Reply from American Home Shield

We're glad to hear the website was easy to use. Please continue to share your experience.

Mar. 22nd, 2021

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Verified Customer

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Jeanine North Las Vegas, NV

Everytime I called for an appointment it was scheduled right away

5 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 22nd, 2021

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Verified Customer

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Del Houston, TX

Quick service getting contractors lined up to do repairs. Lots of coverage options.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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Verified Customer

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LaVonne Hamby Odenville, AL

AHS has a very good response time and the website is easy to use.

5 years ago

Reply from American Home Shield

We are glad to hear our process was easy. Thanks for letting everyone know.

Mar. 22nd, 2021

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Verified Customer

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Rosa Slaton Warnsley Jackson, MS

Very reliable, even during inclement weather was scheduled a technian

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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Verified Customer

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Kim J Lee Stockton, CA

East to order repair, vendor responded quickly. Parts ordered quickly.

5 years ago

Reply from American Home Shield

Hi Kim,
I am pleased to hear about how quickly the vendor responded to your service request. We strive to provide you with a great service experience.

Mar. 19th, 2021

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Verified Customer

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Steve Cheesman Irving, TX

They are very quick respond to your request for repairs or replacements.

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 19th, 2021

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Verified Customer

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Hannah Newburgh, IN

They always solve the problem, but it usually takes a few tries with customer service.

5 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 19th, 2021

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Verified Customer

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Debra L. Hendricks Upper Marlboro, MD

Excellent quality service. Technician was knowledgeable, polite and punctual.

5 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Anthony C Baker Mesa, AZ

Had an issue with my washer - the resolved the issue in a timely manner.

5 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 24th, 2021

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Verified Customer

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Dianne Cottonwood, CA

Quickly responded; got a second opinion; happy with results.

5 years ago

Reply from American Home Shield

Hi Dianne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2021

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Verified Customer

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Bill Edge Snellville, GA

They've always responded and the technicians are courteous and knowledgeable

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 24th, 2021

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Verified Customer

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SANDRA BANKS Atlanta, GA

I got very fast and efficient service to get my three issues addressed

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2021

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Verified Customer

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Sue Ann Komenda Las Vegas, NV

quickly responsive, easy to use, replacements no matter how old

5 years ago

Reply from American Home Shield

Hi Sue,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2021

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Verified Customer

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elizabeth dofny New Orleans, LA

Waiting over a month to have Refridgerator repaired. Refusal of customer service to let you speak with a supervisor for resolution. No way to contact corporate headquarters

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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Jules Manghine Schertz, TX

very reliable company. The company sends there workers out as soon as possible.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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azucena garza Reedley, CA

fast and great service .very low payments we worrh our money

5 years ago

Reply from American Home Shield

Hi Azucena,
I am pleased to hear about the fast service and cost efficient warranty.

Mar. 23rd, 2021

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Verified Customer

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Wilma Jones Chicago, IL

Always professional and connects you to the right person to get the job done.

5 years ago

Reply from American Home Shield

Hi Wilma,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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Verified Customer

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Robert Sinner Fresno, CA

They usually get a repair man out I timely manner; appliance is fixed quickly.

5 years ago

Reply from American Home Shield

Hi Robert,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 22nd, 2021

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Verified Customer

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Darlene Schley Lakeport, CA

Because they are fast and dependable and I have used them for 21 years.

5 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We look forward to our continued business together. Have a great day.

Mar. 22nd, 2021

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Verified Customer

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Bernadette Hinojosa Katy, TX

Concerns about wait time for repairs. Waiting several days for repairs to air conditioner or heater.

5 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 24th, 2021

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Verified Customer

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Kevin Lee Brandon, MS

prompt courteous service. they use excellent people to perform the tasks

5 years ago

Reply from American Home Shield

Hi Eden,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2021

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Verified Customer

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Boyd Farrington Great Mills, MD

Excellent service and quality workmanship.They answered all my questions.

5 years ago

Reply from American Home Shield

Hi Boyd,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 22nd, 2021

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Verified Customer

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Donna Martin Cynthiana, KY

The ease of scheduling a service call and replacement of our hot water heater.

5 years ago

Reply from American Home Shield

We're glad to hear we were of good help.

Mar. 24th, 2021

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Verified Customer

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Luz Webb North Babylon, NY

I would give them a zero if it was applicable because I have had a problem with an oven/stove since December/January and to-date they have not rectified the situatioin.

5 years ago

Reply from American Home Shield

Hi Luz,
Thank you for bringing the issues with the oven to our attention. I would be glad to speak with you to reach a resolution.

Mar. 31st, 2021

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Verified Customer

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Toni Johnson Jacksonville, FL

We’ve had AHS for years always provide professional services

5 years ago

Reply from American Home Shield

Hi Toni,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Debie Gregory Village Mills, TX

Reasonable rates and Always send out prompt and professional service

5 years ago

Reply from American Home Shield

Hi Debie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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Verified Customer

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Mark Fisher Sylvania, OH

They do an awesome job. Service was terrific and would recommend them anytime

5 years ago

Reply from American Home Shield

Hi Mark,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Leo Rosenstein Savage, MN

Fast. They do what they say. Nice to have things fixed right.

5 years ago

Reply from American Home Shield

Hi Leo,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield!

Mar. 16th, 2021

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Verified Customer

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Ruth Deusner Loveland, OH

Trustworthy, prompt and knowledgeable service provided at a fair cost.

5 years ago

Reply from American Home Shield

Hi Ruth,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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Verified Customer

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Hani Alam Falls Church, VA

AHS is a very responsive company. I’ve had many good experiences lately

5 years ago

Reply from American Home Shield

Hi Hani,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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Verified Customer

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Aileen martinez San Francisco, CA

great service quick response have used other companies & return you AHS

5 years ago

Reply from American Home Shield

Hi Aileen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 11th, 2021

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Verified Customer

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Gabriel Byron, GA

Good customer service, affordable and prompt effective service

5 years ago

Reply from American Home Shield

Hi Gabriel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Jen Oakley, CA

They always been able to resolve my servoissues in a timely and professional manner

5 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 16th, 2021

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