American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Sharon Stutts Huachuca City, AZ

Anytime I have an issue it is scheduled for repair or replacement immediately.

4 years ago

Reply from American Home Shield

Hi Sharon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Shayne Pearson Weymouth, MA

Because they came in and took care of the issues we were having

4 years ago

Reply from American Home Shield

Hi Shayne, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Verified Customer

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Elaine Grayson, GA

I like the service, speed of booking and addressing concerns.

4 years ago

Reply from American Home Shield

Hello Elaine, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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COURTNEY STARR Forest Park, GA

EVERYTHING HAS BEEN REPAIRED, RESPONSES ARE PROMPT AND TIMELY.

4 years ago

Reply from American Home Shield

Hello Courtney, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Bruce Welch Eva, AL

Good service. Always very efficient in responding to service request.

4 years ago

Reply from American Home Shield

Hi Bruce, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 12th, 2020

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Verified Customer

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Cheryl Turner Jackson, MS

Because their process is easily accessible and they are responsiveness

4 years ago

Reply from American Home Shield

Hello Cheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

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Daniel Soto Davenport, IA

Past issues taken care of in a timely manner and completed satisfactory.

4 years ago

Reply from American Home Shield

Hi Daniel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

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Carrie Ware Shreveport, LA

Customer Service is excellent, and would recommend them to family and friends

4 years ago

Reply from American Home Shield

Hello Carrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

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Verified Customer

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A completely satisfied customer... Forney, TX

Professionalism, lightening speed service, and great service personnel!

4 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

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Verified Customer

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Tia Shearer Vandergrift, PA

Customer service is lacking.... On the phone for 2 hours and 10 minutes to talk to someone about schedule repairs.

4 years ago

Reply from American Home Shield

Hello Tia, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Tim Worley Chesterfield, MO

Not able to easily contact AHS customer service team. I have waited on the phone 3 hours before reaching some one.

4 years ago

Reply from American Home Shield

Hi Tim, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Travis Scheaffer Saint Louis, MO

timeliness, ease of use, unprofessional contractors, and unsympathetic staff. average wait on phone over hour and no other way to reach ahs. website is worthless.

4 years ago

Reply from American Home Shield

Travis, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Curt Fortuna, CA

Internet Response Good=Satisfactory Telephone Contact Ability Poor=Unsatisfactory

4 years ago

Reply from American Home Shield

Hi Curt, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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Verified Customer

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Jimmy Orlando, FL

First time experience was great! I'll let you know if it continues

4 years ago

Reply from American Home Shield

Hi Jimmy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Lidia Torres Bakersfield, CA

Great way to get things fixed without any surprises. They will get it fixed.

4 years ago

Reply from American Home Shield

Hi Lidia,
Thank you for your feedback!

Aug. 4th, 2020

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Verified Customer

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Lyvette Warner Robins, GA

Problems get solved but you will spend way too much time on the phone waiting for customer service

4 years ago

Reply from American Home Shield

Hello Lyvette, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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Verified Customer

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Rev. Wood Rockville, MD

Professional and on time. Told me of my out of pocket expense. Knowledgeable

4 years ago

Reply from American Home Shield

Hi Rev. Wood,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Taylor Vancouver, WA

No way to contact supervisor. Supervisor won't return call. I had terrible contractor sent by AHS and AHS gave me insane run around to get a different company.

4 years ago

Reply from American Home Shield

Hello Taylor, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Andres Ortiz Jacksonville, FL

They got us a company right away and they came out to fix the problem

4 years ago

Reply from American Home Shield

Hi Andres,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Bob Rotar Knoxville, TN

Mostly they are good to work with. Sometimes they send our contractors that are not able to help.

4 years ago

Reply from American Home Shield

Hello Bob, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

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celine Yousefnia San Jose, CA

Good service, good customer service, on time and quality job

4 years ago

Reply from American Home Shield

Hi Celine, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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G. Thomas San Antonio, TX

Service request only took 1 day for our appt to be scheduled

4 years ago

Reply from American Home Shield

Hi G. Thomas,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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jacob wells Oklahoma City, OK

Fast efficient quality service especially after dealing with a crappy company

4 years ago

Reply from American Home Shield

Hi Jacob,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Oscar torres El Paso, TX

We had two service calls in a year and both contractors were great.

4 years ago

Reply from American Home Shield

Hi Oscar,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

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Rita Murrayw Las Vegas, NV

Sent a technician very quickly and he was very good at explaining the problem

4 years ago

Reply from American Home Shield

Hi Rita,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Sandra Williams Katy, TX

Very professional and lots of knowledge about the refrigerator

4 years ago

Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Scott Sher San Diego, CA

Very responsive and professional .Customer service is very good

4 years ago

Reply from American Home Shield

Hi Scott,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2020

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Verified Customer

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Carole

difficult to understand customer service rep a lot of the vendors used are not great they are on a contract and some food not have the technical ability to diagnose and fix the appliance and systems properly. I have had many recall visits.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Carole,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

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CKW Fort Worth, TX

Provide reliable vendors that arrive on time and fix the problems.

4 years ago

Reply from American Home Shield

Hi CKW,
We hope you continue to enjoy the contractors and service AHS provides!

Aug. 6th, 2020

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Verified Customer

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marie Obrien Independence, IA

I had excellent service. The company that was sent out did an excellent job.

4 years ago

Reply from American Home Shield

Hi Marie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

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Renee Jeffery Smith Batesville, AR

Excellent service! Quick response. Quality service technicians!

4 years ago

Reply from American Home Shield

Hi Renee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Julie Williamson

They responded quickly efficiently and with complete profesionalismo!

4 years ago

Reply from American Home Shield

Hi Julie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Karol V

Prompt Service - Problem Resolution - Completed Repair on First Visit

4 years ago

Reply from American Home Shield

Hello Karol, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Sandra S.

They are professional, efficient and the monthly price is reasonable!

4 years ago

Reply from American Home Shield

Hello Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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J. Thompson

Excellent service, reliable service, professional technicians.

4 years ago

Reply from American Home Shield

Hello J, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2020

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Verified Customer

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Shirley Robinson

Each time very good service. Appointment s on time. Product very gppd/

4 years ago

Reply from American Home Shield

Hello Shirley, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Karin Richards

Member assisted in getting repairs after first contractor failed

4 years ago

Reply from American Home Shield

Hello Karin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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John

AHS was quick and easy to work with and the service technician very competent.

4 years ago

Reply from American Home Shield

Hi John,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

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Verified Customer

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Kerri Teaney

Fast, friendly, never a problem!!! I have used them for over 20 years

4 years ago

Reply from American Home Shield

Hi Kerry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Chareundi Vansi

Easy for Online service request and Timely response by company for repair

4 years ago

Reply from American Home Shield

Hi Chareundi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Cathy Patton

Quick response time even on the weekend friendly customer service

4 years ago

Reply from American Home Shield

Hi Cathy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Stan

prompt response to my need for service. Service completed to my satisfaction

4 years ago

Reply from American Home Shield

Hi Stan,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020

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Verified Customer

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Rick Wallace

Trying to find out the status of what they are doing is impossible. Interminable wait on the phone and the associates are difficut to understand.

4 years ago

Reply from American Home Shield

Hi Rick,
I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.

Jul. 29th, 2020

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Verified Customer

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Andrew

Service and value. Response time is excellent and contractors are knowledgeable

4 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Alphonsa

Have had no problems so far when I call l have always got quick response

4 years ago

Reply from American Home Shield

Hi Alphonsa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2020

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Verified Customer

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Jt

They have been excellent very knowledgeable, polite courteous

4 years ago

Reply from American Home Shield

Hello Jt, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Jerry White

Easy to work with and quick service and friendly people to deal with

4 years ago

Reply from American Home Shield

Hello Jerry, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Jul. 28th, 2020

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Verified Customer

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Elmer Templeman

Quick response to service requests. Great customer service.

4 years ago

Reply from American Home Shield

Hello Elmer, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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M white

Prompt response to service requests. The personnel who respond are very capable

4 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide

Jul. 28th, 2020

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Verified Customer

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Jeri Johnson

No problems what so ever. The air conditioner tech was very good and friendly.

4 years ago

Reply from American Home Shield

Hello Jeri, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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