American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Siva G Windermere, FL

Solves the purpose why we have warranty service. Timeliness and quality.

4 years ago

Reply from American Home Shield

Hi Siva,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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James Allen Mobile, AL

Always got everything repaired or replaced in a timely manner

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Louise Turner Mobile, AL

Cost effective service with prompt response to repair needs

4 years ago

Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Verified Customer

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Emma Memphis, TN

Always fix the problem. Timely and professional technitions.

4 years ago

Reply from American Home Shield

Hi Emma,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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MS customer Southaven, MS

Prompt service. Satisfied with quality of repair and knowledge of technicians.

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Marlena Burkhead Elizabethtown, KY

Reliability and coverage of services. Speed of claim processing.

4 years ago

Reply from American Home Shield

Hi Marlena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Marlene Barrett Toledo, OH

Still waiting on a leak to be fixed that dates back to November! It is now January, and still nothing has been done!

4 years ago

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Verified Customer

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Liz North Olmsted, OH

The contractors are the best part of this company. The core employees, especially when you have to call in are horrible, substandard at best

4 years ago

Reply from American Home Shield

Hi Liz,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

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Verified Customer

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Kenneth Jackson Dayton, OH

Service was good and timely with completion of order, mask worn and worker was efficient

4 years ago

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Verified Customer

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Gener Guzman Minneapolis, MN

Excellent service, excellent customer service and good pricing

4 years ago

Reply from American Home Shield

Hi Gener,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

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Verified Customer

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DEBORAH IVESTER & DAVID IVESTER Pfafftown, NC

prompt and courteous. Recommended and excellent company for our a/c repairs.

4 years ago

Reply from American Home Shield

Hi Deborah & David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Joan Barber Durham, NC

Use efficient contractors who respond in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Joan,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Ramona Brown Charlotte, NC

All of my claims have been resolved quickly and efficiently

4 years ago

Reply from American Home Shield

Hi Ramona,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Karen Richards Raeford, NC

Requesting service calls is very easy. The service is very good.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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Troye Hinson Oak Island, NC

good service prompt, problems solved, good customer service

4 years ago

Reply from American Home Shield

Hi Troye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Suzann Graf Winnabow, NC

Because they were fast and efficient. Cold showers are horrible!

4 years ago

Reply from American Home Shield

Hi Suzann,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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I. Kirksey Stockbridge, GA

Excellent coverage plans, service providers and customer service.

4 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

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Verified Customer

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Debra Godley Ellenwood, GA

Each one of my calls for service was met in a professional and timely manner,

4 years ago

Reply from American Home Shield

Hi Debra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

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Verified Customer

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George Scholz Atlanta, GA

I made a mistake by not calling them first for a plumbing issue and they refused to help me with the cost.

4 years ago

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Verified Customer

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Harold Foshee Jr Kingsland, GA

Service, profession job, prompt response and help when needed!

4 years ago

Reply from American Home Shield

Hi Harold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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L. R. Norman Billerica, MA

Very timely in handling claims. Works to solve any issues that come up.

4 years ago

Reply from American Home Shield

HI L.R,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

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Verified Customer

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Ian Roberts Bear, DE

I had two interactions this year and it was handled very professionally

4 years ago

Reply from American Home Shield

Hi Ian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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Jean Johnson-Haynes Bowie, MD

AHS has NOT completed the job. I'm still waiting for a part for my dishwasher and dryer. They are not working and I pay for protection each month.

4 years ago

Reply from American Home Shield

Hi Jean,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

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Verified Customer

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Mary Lawton, OK

They have been very quick to respond and send someone to help me

4 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

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Verified Customer

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Guy Ponca City, OK

Very Quick response, assigning of repairman, and speedy repair

4 years ago

Reply from American Home Shield

Hi Guy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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P. Dean Houston, TX

The contractor companies that are used needs to be checked out more BEFORE they are issued out for service.

4 years ago

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Verified Customer

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robert m schwartz San Antonio, TX

they provide excellent service and save me the high cost of repairs

4 years ago

Reply from American Home Shield

Hi Robert,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 14th, 2021

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Verified Customer

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Robert S Marana, AZ

The coverage is great however the communications with a service representative are very poor.

4 years ago

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Verified Customer

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Judy Rivero Truckee, CA

Promptness. Always available. Do need more options on the website, though.

4 years ago

Reply from American Home Shield

Hi Judy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

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Verified Customer

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Sajjad Washington, DC

American Home Shield does not take responsibility of their contractors, above that they trust contractors word instead of customers word.

4 years ago

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Verified Customer

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G. Wood Evans, GA

Professionalism while providing prompt customer service support.

4 years ago

Reply from American Home Shield

Hi G. Wood,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Rosalie DeLeo Clermont, FL

the response is very fast and they send highly qualified people

4 years ago

Reply from American Home Shield

Hi Rosalie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Cheng, HW West Lafayette, IN

Easly to reach them, and the issues planned to take care immediately.

4 years ago

Reply from American Home Shield

Hi Cheng,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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S. Williams Oak Park, IL

easy to schedule repairs and the quality of the contractors is great

4 years ago

Reply from American Home Shield

Hi S. Williams,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Cecilia Waeltz Caseyville, IL

Worked really well with me to get me immediate help when my heater went down.

4 years ago

Reply from American Home Shield

Hi Cecilia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Ernesto Guzman

It's was Fast and easy to schedule. The job got done in less than an hour.

4 years ago

Reply from American Home Shield

Hi Ernesto,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Helen Duda

The repair service I received on my plumbing problems was exceptional.

4 years ago

Reply from American Home Shield

Hi Helen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Leonard Grill

Never let me down. Fast and friendly service. Have used them for years.

4 years ago

Reply from American Home Shield

Hi Leonard,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Shelley Olson

My request was quickly assigned to the appropriate service company.

4 years ago

Reply from American Home Shield

Hi Shelley,
We are glad to hear about the speedy service you received.

Mar. 3rd, 2021

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Verified Customer

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E. Goldman

Professionalism and timeliness has been kept on every claim filed.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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John A Metcalf

Assumption of problem and rapidity of response to solution.

4 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Carl E Comstock

Excellent Service! Quick to respond and the coverage is good for the money.

4 years ago

Reply from American Home Shield

Hi Carl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Janeen Lavergne

Fast, professional service. Our repair was timely and exceeded expectations

4 years ago

Reply from American Home Shield

Hi Janeen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Pastor Bob Gibson

Great service make the call schedule appointment wait for job to be done

4 years ago

Reply from American Home Shield

Hi Pastor Bob Gibson,
We are pleased to hear about the timely service that you have experienced with American Home Shield.

Feb. 8th, 2021

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Verified Customer

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Patti Harrington

They have taken care of what I have called about and repaired or replaced

4 years ago

Reply from American Home Shield

Hi Patti,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Dan

They were quick to respond and fix the problem without hassle.

4 years ago

Reply from American Home Shield

Hi Dan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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ed christoph

got my repairs done immediately. contractors were knowledgeable and on time

4 years ago

Reply from American Home Shield

Hi Ed,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Verified Customer

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Robert Line

They provide what they promise so far. Lock Smith was the absolute best.

4 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Dawn Wilson

Response time quick and issue fixed immediately by a professional

4 years ago

Reply from American Home Shield

Hi Dawn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Ian Bollinger

Exceptional service. The value for the service was tremendous.

4 years ago

Reply from American Home Shield

Hi Ian,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

American Home Shield Reviews