American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Clayton and Louise Fulton Las Vegas, NV

The customer is able to select from a choice of contractors approved by AHS

4 years ago

Reply from American Home Shield

Hi Clayton,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Kristi Medeiros Carson City, NV

They are very easy to work with and Professional. Great Customer Service

4 years ago

Reply from American Home Shield

Hi Kristi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

Sandra Boyer Saint Charles, MO

they see that the problem is sent to the correct dependable company

4 years ago

Reply from American Home Shield

Hi Sandra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

John Colomy Lees Summit, MO

Decades of prompt, professional response to solve the problem.

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

John Buckley Andover, KS

Professionalism and responsiveness are true characteristics of AHS

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

check_circle

Verified Customer

star star star star star

Cindy Hot Springs Village, AR

All issues have been resolved by courteous and professional companies.

4 years ago

Reply from American Home Shield

Hi Cindy,
We hope you continue to enjoy AHS and the services we provide to ease your home repair needs.

Jan. 26th, 2021

check_circle

Verified Customer

star star star star star

Gail Paris, TX

They have come through with everything they said they would.

4 years ago

Reply from American Home Shield

Hi Gail,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

Karen R Fort Worth, TX

Easy process; excellent customer service and great repair/service man

4 years ago

Reply from American Home Shield

Hi Karen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

a smith Copperas Cove, TX

Been good so far. Don't know about any future service I will be needing.

4 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Davis Houston, TX

The professionalism in which they answer my calls for service.

4 years ago

Reply from American Home Shield

Hi Davis,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Susi G Magnolia, TX

Great coverage, great contract companies, always courteous and professional

4 years ago

Reply from American Home Shield

Hi Susi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

David Junco Hollywood, FL

He was knowledgeable and helpful. He arrived early and finished timely

4 years ago

Reply from American Home Shield

Hi David,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Andrea Fort Lauderdale, FL

Great Service. They came on time and fixed the problem really fast.

4 years ago

Reply from American Home Shield

Hi Andrea,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Siva G Windermere, FL

Solves the purpose why we have warranty service. Timeliness and quality.

4 years ago

Reply from American Home Shield

Hi Siva,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

James Allen Mobile, AL

Always got everything repaired or replaced in a timely manner

4 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Louise Turner Mobile, AL

Cost effective service with prompt response to repair needs

4 years ago

Reply from American Home Shield

Hi Louise,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Emma Memphis, TN

Always fix the problem. Timely and professional technitions.

4 years ago

Reply from American Home Shield

Hi Emma,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

MS customer Southaven, MS

Prompt service. Satisfied with quality of repair and knowledge of technicians.

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Marlena Burkhead Elizabethtown, KY

Reliability and coverage of services. Speed of claim processing.

4 years ago

Reply from American Home Shield

Hi Marlena,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Marlene Barrett Toledo, OH

Still waiting on a leak to be fixed that dates back to November! It is now January, and still nothing has been done!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Liz North Olmsted, OH

The contractors are the best part of this company. The core employees, especially when you have to call in are horrible, substandard at best

4 years ago

Reply from American Home Shield

Hi Liz,
I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.

Jan. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Kenneth Jackson Dayton, OH

Service was good and timely with completion of order, mask worn and worker was efficient

4 years ago

check_circle

Verified Customer

star star star star star

Gener Guzman Minneapolis, MN

Excellent service, excellent customer service and good pricing

4 years ago

Reply from American Home Shield

Hi Gener,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2021

check_circle

Verified Customer

star star star star star

DEBORAH IVESTER & DAVID IVESTER Pfafftown, NC

prompt and courteous. Recommended and excellent company for our a/c repairs.

4 years ago

Reply from American Home Shield

Hi Deborah & David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Joan Barber Durham, NC

Use efficient contractors who respond in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Joan,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ramona Brown Charlotte, NC

All of my claims have been resolved quickly and efficiently

4 years ago

Reply from American Home Shield

Hi Ramona,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Karen Richards Raeford, NC

Requesting service calls is very easy. The service is very good.

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Troye Hinson Oak Island, NC

good service prompt, problems solved, good customer service

4 years ago

Reply from American Home Shield

Hi Troye,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Suzann Graf Winnabow, NC

Because they were fast and efficient. Cold showers are horrible!

4 years ago

Reply from American Home Shield

Hi Suzann,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

I. Kirksey Stockbridge, GA

Excellent coverage plans, service providers and customer service.

4 years ago

Reply from American Home Shield

Hi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

Debra Godley Ellenwood, GA

Each one of my calls for service was met in a professional and timely manner,

4 years ago

Reply from American Home Shield

Hi Debra,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

George Scholz Atlanta, GA

I made a mistake by not calling them first for a plumbing issue and they refused to help me with the cost.

4 years ago

check_circle

Verified Customer

star star star star star

Harold Foshee Jr Kingsland, GA

Service, profession job, prompt response and help when needed!

4 years ago

Reply from American Home Shield

Hi Harold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

check_circle

Verified Customer

star star star star star

L. R. Norman Billerica, MA

Very timely in handling claims. Works to solve any issues that come up.

4 years ago

Reply from American Home Shield

HI L.R,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ian Roberts Bear, DE

I had two interactions this year and it was handled very professionally

4 years ago

Reply from American Home Shield

Hi Ian,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jean Johnson-Haynes Bowie, MD

AHS has NOT completed the job. I'm still waiting for a part for my dishwasher and dryer. They are not working and I pay for protection each month.

4 years ago

Reply from American Home Shield

Hi Jean,
I hate to hear about your most recent AHS customer service experience to get the issues repaired. I would be glad to speak with you and get the issues resolved.

Jan. 28th, 2021

check_circle

Verified Customer

star star star star star

Mary Lawton, OK

They have been very quick to respond and send someone to help me

4 years ago

Reply from American Home Shield

Hi Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star

Guy Ponca City, OK

Very Quick response, assigning of repairman, and speedy repair

4 years ago

Reply from American Home Shield

Hi Guy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

P. Dean Houston, TX

The contractor companies that are used needs to be checked out more BEFORE they are issued out for service.

4 years ago

check_circle

Verified Customer

star star star star star

robert m schwartz San Antonio, TX

they provide excellent service and save me the high cost of repairs

4 years ago

Reply from American Home Shield

Hi Robert,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Robert S Marana, AZ

The coverage is great however the communications with a service representative are very poor.

4 years ago

check_circle

Verified Customer

star star star star star

Judy Rivero Truckee, CA

Promptness. Always available. Do need more options on the website, though.

4 years ago

Reply from American Home Shield

Hi Judy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sajjad Washington, DC

American Home Shield does not take responsibility of their contractors, above that they trust contractors word instead of customers word.

4 years ago

check_circle

Verified Customer

star star star star star

G. Wood Evans, GA

Professionalism while providing prompt customer service support.

4 years ago

Reply from American Home Shield

Hi G. Wood,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Rosalie DeLeo Clermont, FL

the response is very fast and they send highly qualified people

4 years ago

Reply from American Home Shield

Hi Rosalie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Cheng, HW West Lafayette, IN

Easly to reach them, and the issues planned to take care immediately.

4 years ago

Reply from American Home Shield

Hi Cheng,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

S. Williams Oak Park, IL

easy to schedule repairs and the quality of the contractors is great

4 years ago

Reply from American Home Shield

Hi S. Williams,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Cecilia Waeltz Caseyville, IL

Worked really well with me to get me immediate help when my heater went down.

4 years ago

Reply from American Home Shield

Hi Cecilia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Ernesto Guzman

It's was Fast and easy to schedule. The job got done in less than an hour.

4 years ago

Reply from American Home Shield

Hi Ernesto,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

check_circle

Verified Customer

star star star star star

Helen Duda

The repair service I received on my plumbing problems was exceptional.

4 years ago

Reply from American Home Shield

Hi Helen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

American Home Shield Reviews