American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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G. Wood Evans, GA

Professionalism while providing prompt customer service support.

5 years ago

Reply from American Home Shield

Hi G. Wood,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Verified Customer

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Rosalie DeLeo Clermont, FL

the response is very fast and they send highly qualified people

5 years ago

Reply from American Home Shield

Hi Rosalie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Cheng, HW West Lafayette, IN

Easly to reach them, and the issues planned to take care immediately.

5 years ago

Reply from American Home Shield

Hi Cheng,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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S. Williams Oak Park, IL

easy to schedule repairs and the quality of the contractors is great

5 years ago

Reply from American Home Shield

Hi S. Williams,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Cecilia Waeltz Caseyville, IL

Worked really well with me to get me immediate help when my heater went down.

5 years ago

Reply from American Home Shield

Hi Cecilia,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Ernesto Guzman

It's was Fast and easy to schedule. The job got done in less than an hour.

5 years ago

Reply from American Home Shield

Hi Ernesto,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Helen Duda

The repair service I received on my plumbing problems was exceptional.

5 years ago

Reply from American Home Shield

Hi Helen,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Leonard Grill

Never let me down. Fast and friendly service. Have used them for years.

5 years ago

Reply from American Home Shield

Hi Leonard,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Shelley Olson

My request was quickly assigned to the appropriate service company.

5 years ago

Reply from American Home Shield

Hi Shelley,
We are glad to hear about the speedy service you received.

Mar. 3rd, 2021

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Verified Customer

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E. Goldman

Professionalism and timeliness has been kept on every claim filed.

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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John A Metcalf

Assumption of problem and rapidity of response to solution.

5 years ago

Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Carl E Comstock

Excellent Service! Quick to respond and the coverage is good for the money.

5 years ago

Reply from American Home Shield

Hi Carl,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Janeen Lavergne

Fast, professional service. Our repair was timely and exceeded expectations

5 years ago

Reply from American Home Shield

Hi Janeen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 15th, 2021

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Verified Customer

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Pastor Bob Gibson

Great service make the call schedule appointment wait for job to be done

5 years ago

Reply from American Home Shield

Hi Pastor Bob Gibson,
We are pleased to hear about the timely service that you have experienced with American Home Shield.

Feb. 8th, 2021

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Verified Customer

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Patti Harrington

They have taken care of what I have called about and repaired or replaced

5 years ago

Reply from American Home Shield

Hi Patti,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 18th, 2021

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Verified Customer

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Dan

They were quick to respond and fix the problem without hassle.

5 years ago

Reply from American Home Shield

Hi Dan,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 30th, 2021

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Verified Customer

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ed christoph

got my repairs done immediately. contractors were knowledgeable and on time

5 years ago

Reply from American Home Shield

Hi Ed,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2021

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Verified Customer

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Robert Line

They provide what they promise so far. Lock Smith was the absolute best.

5 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Dawn Wilson

Response time quick and issue fixed immediately by a professional

5 years ago

Reply from American Home Shield

Hi Dawn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 15th, 2021

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Verified Customer

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Ian Bollinger

Exceptional service. The value for the service was tremendous.

5 years ago

Reply from American Home Shield

Hi Ian,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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Tonio G

Quick service, Respectful customer service, and stands behind coverages

5 years ago

Reply from American Home Shield

Hi Tonio,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 19th, 2021

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Verified Customer

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Anonymous

The techs were very professional, and took care of my problems

5 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Emily Alvarez

Always done everything said, call and get company out there right away

5 years ago

Reply from American Home Shield

Hi Emily,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 20th, 2021

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Verified Customer

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Edward Freeth Jr

They quickly assigned a service contractor so repairs could be made quickly.

5 years ago

Reply from American Home Shield

Hi Edward,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 19th, 2021

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Verified Customer

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Ramon Layer

They are professional and always available when you need them

5 years ago

Reply from American Home Shield

Hi Ramon,
I hope you continue to enjoy tour AHS home warranty and the professionalism we provide!

Feb. 25th, 2021

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Verified Customer

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Angela Adams

Stand by their word, excellent customer service, very trustworthy company

5 years ago

Reply from American Home Shield

Good morning Angela,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 15th, 2021

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Verified Customer

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Tom D

Well worth the money! Has paid for itself many times over for our family.

5 years ago

Reply from American Home Shield

Hi Tom,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jan. 15th, 2021

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Verified Customer

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rich catalano

The quick response He took his time and fixed the problem with our gas furnace

5 years ago

Reply from American Home Shield

Hi Rich,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Smith

Repairs are great, replacement for a continuing failing appliance would be better.

5 years ago

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Verified Customer

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Winston Lewis

Fixed my problems. Twice. Very pleased. Will recommend to other

5 years ago

Reply from American Home Shield

Hi Winston. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Aug. 25th, 2021

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Verified Customer

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Janice,Ivy

Generally quick and good service. Competent repair companies.

5 years ago

Reply from American Home Shield

Hi Janice,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Doris

Always dependable. Every problem has been fixed to our satisfaction.

5 years ago

Reply from American Home Shield

Hi Doris,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 19th, 2021

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Verified Customer

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Sukesi addison

Fast act , fast come ,don't have any problem & problem resolved

5 years ago

Reply from American Home Shield

Hi Sukesi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Verified Customer

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Kathy Foster

Very responsive and helpful, they ask to questions needed to get you the help you need.

5 years ago

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Verified Customer

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Michael B herrada

There professional and they get the job done when we need them too

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 22nd, 2021

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Verified Customer

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CWW

Prompt and courteous service. Minimal wait time and thorough follow-up.

5 years ago

Reply from American Home Shield

Hi CWW,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Bob Torrey

They are professional, fast, caring , and a class act.... A++++++++

5 years ago

Reply from American Home Shield

Hi Bob,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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Verified Customer

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Abraham Rey

They have responded to and taken care of problems right away.

5 years ago

Reply from American Home Shield

Hi Abraham,
Your feedback is more than appreciated and we hope you continue to enjoy!

May. 6th, 2021

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Verified Customer

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Patrice Daniels

Because they try very hard to find anything to missing off the item you report to not repair or replace it.

5 years ago

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Verified Customer

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Betty H Petersen

I have an ongoing problem with AmericanHome Shield and until it is resolved I will not upgrade my experience with them.

5 years ago

Reply from American Home Shield

Hi Betty,
Thank you for bringing your issues with American Home Shield to our attention. I would be glad to speak with you to assist with a resolution.

Aug. 26th, 2021

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Verified Customer

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Jeff

They don't disclose all of the exclusions of your contract up front. They need a larger pool of contractors so you don't have to wait so long for service

5 years ago

Reply from American Home Shield

Hi Jeff,
Thank you for providing us with feedback about your most recent experience to have the repairs completed. I would be glad to look into the issues and assist with a resolution.

Jan. 19th, 2021

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Verified Customer

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Alissa

IMHO all of these home warranty companies are shady, but this one seems to be a little better than most.

5 years ago

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Verified Customer

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Frances Lowe

Had to have a second call regarding my dishwasher and now they tell me I can't get it fixed till Jan 9th

5 years ago

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Verified Customer

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debbie j riddle

they would good and helpful they don't have enough choices for repair companys to choses from

5 years ago

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Verified Customer

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ben

speedy service; uses competent repair companies with discounted rates

5 years ago

Reply from American Home Shield

Hi Ben. It is so wonderful to hear that you received fast and dependable service. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 16th, 2021

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Verified Customer

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Julia

wait times are INSANE- I literally waited 2hrs 11 minutes on the phone to ask about the appliance discount.

5 years ago

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Verified Customer

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Diane Prince

customer service and communication with me regarding appointment

5 years ago

Reply from American Home Shield

Hi Diane,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sandra Williams

They've done everything they were supposed to do as a warranty company so far

5 years ago

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Verified Customer

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Peter J Vander Velde

Excellent customer service/professional/timely service response

5 years ago

Reply from American Home Shield

Hi Peter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2021

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Verified Customer

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Nancy

I have never had an issues when filing a claim. It's fast and easy.

5 years ago

American Home Shield Reviews