American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Bob Stephens

They are generally responsive but it took four times for them to get our refrigerator right.

5 years ago

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Anonymous

Never had an issue with the service. Always take care of issue quickly.

5 years ago

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Joel

AHS has always been thorough and prompt when I have needed service.

5 years ago Edited January 10, 2024

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Roger Barnes

I had to wait a few days for service. The technician that came out was great.

5 years ago

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Mafany

They cover most things, but they have some technicalities that can be problematic

5 years ago

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Myko Banks

Very easy to get through, very fast, and made everything painless

5 years ago

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Olevia Williams

The service was excellent. And I got an appointment right away.

5 years ago

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Robert Salinas

The team is very knowledgeable, helpful and showed professionalism

5 years ago Edited January 10, 2024

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Harold Zimmer

They responded in a timely manner and very professional concerning service.

5 years ago Edited September 14, 2021

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paul

The one customer service rep I spoke with didn't understand English or speak or very well

5 years ago

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Larry Keaster

had some issues with fixing a water heater, but no issues and excellent service fixing heater.

5 years ago

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J Leatherman

Always respond quickly and servicing agent responds well also

5 years ago

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Dianne

Very good company, has gone the extra mile to make sure things got taken care of.

5 years ago Edited January 10, 2024

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Hattie

Professionalisms and user friendly appointment online appointment system.

6 years ago

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Robert Richman

Honestly, AHS only repairs 3 things out of 7, unacceptable for a new home owner- nothing ever seems covered- thought about suing

6 years ago

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Jimmy

Service provider did not fix the problem. I indicated that on follow up survey. No way to contact AHS to have it resolved. Wasted $100

6 years ago

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Mitch

Pool pump contractor repairs in less than 24 hours from report.

6 years ago

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Olga

Get the job done in a timely manner with of course a service fee

6 years ago

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Rebecca Reese

We have saved thousands of dollars over the years by using American Home Shield

6 years ago

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Andrea Williams

I rate them a 5 because the service is always timely and professional.

6 years ago

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Kathie Steele

The refrigerator problem still exists and the local vendor seems a little irritated that I keep calling the problem in.

6 years ago

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Detrick Robinson

Great company, extremely quick and efficient. Response time is amazing.

6 years ago

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Jesse

They have been pretty good for me, everytime I have used them they service was prompt

6 years ago

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Pat Turner

Great customer service and repairs the repairman was very knowledgeable

6 years ago

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Ron tinschert

Love knowing it's a simple email online to get something fixed

6 years ago

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J Smith Phoenix, AZ

Always serviced in a timely manner with quality services/repairs

6 years ago

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Perri Wooding Tapley Las Cruces, NM

I have needed service many times and they use quality companies

6 years ago

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Carol Sianez Las Vegas, NV

Great customer service. Took care of the problem in a timely manner.

6 years ago

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Diana Perkasie, PA

tech was very concerned on the HVAC issue and helped as much as possible...

6 years ago

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Steve White Alpharetta, GA

Great coverage and easy on-line process to log a service request.

6 years ago

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RL

Technicians were helpful. Explained to me they could replace a broken compressor BUT I would have to pay $1250 for the refrigerant to recharge it. He Explained most people aren't aware of this. No thanks.

6 years ago Edited January 10, 2024

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Julia Oklahoma City, OK

Been with them for many years and always completely satisfied!

6 years ago

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Linda Wilson Mission Viejo, CA

I get good service. If a big problem they try to give priority.

6 years ago

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Richard Ridgecrest, CA

Showed up on time, diagnosis was quick and repaired in an hour.

6 years ago

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Betty Canton, GA

Scheduling was easy. Technicians were knowledgeable and professional.

6 years ago

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Mark Virgint Tavares, FL

They respond quickly and the companies they use are excellent

6 years ago

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Roy Young Port Saint Lucie, FL

Fast service, placed request for service and was contacted the next day

6 years ago

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Mae Tucson, AZ

Gentleman arrived on time, had to order needed part and installed it timely

6 years ago

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Anne Vierra Sacramento, CA

Very helpful fast service go the extra mile to assist customers

6 years ago

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Ahmed Mahmoud Fredericksburg, VA

it takes a long time for service to arrive, the reps don't try to get alternative service that will come faster

6 years ago

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Brenda Vance Greensboro, NC

The Company hires competent companies to service your appliances.

6 years ago

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Richard Schenkel Charlotte, NC

They help the customer first with the issues they are having in there home

6 years ago

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Pat Macomb, OK

Just had ceiling fans replaced, excellent job by the technician

6 years ago

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Teya Grand Prairie, TX

The service was great and my problem was handled very professionally.

6 years ago

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Everette Woodruff, SC

Reasonable priced and they have covered all our home problems so far.

6 years ago

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Hall Columbia, SC

Wonderful follow-through and professional contract personnel!

6 years ago

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India Williams Atlanta, GA

AHS has solved all my home problems with no issues. I completely support AHS!

6 years ago

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James W. & Joan Phillips Veneta, OR

I have been with a customer for nearly 9 years. They do what they promise.

6 years ago

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Jim Robinson Eden Prairie, MN

There is a long wait time(over 3 hours) and they never returned my call, even though I left my number and they were to call back within 50 minutes.

6 years ago

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Ralph Vardis Fuquay-Varina, NC

The only problem we have is trying to get them on the phone. It usually takes at least 50 minutes.

6 years ago

American Home Shield Reviews