American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Michele

Because the cover appliances but not some essential parts even though the appliance you have has that piece

5 years ago

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Vonda Thomas

When you make a call, they send someone to you and follow up with an email.

5 years ago

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Philip F. pollacia

They are always responsive to my needs. Follow-up is rapid and complete

5 years ago

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Larry A Trice

The repairs I have neded have been taken csre of fast and professionally

5 years ago

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GILBERT TRACEY

SINCE I HAD THEM NO PROBLEMS. THEY ALWAYS COMPLETED MY JOBS.

5 years ago

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Harold & Sheila Rogers

I consistently receive professional, positive, quick and reliable service.

5 years ago

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CARMEN D QUINSEY

Whenever I have had an issue I received prompt, no hassle repairs!

5 years ago

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Bob Weaber

Always prompt responsiveness and satisfactorily completes their work.

5 years ago

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David Stockman

AHS provides affordable home care with quality subcontractors.

5 years ago

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Irven

Home Shied is affordable and they have been very responsive to our problems.

5 years ago

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Karen Rahn

Always there when I need them. They sent me people that do great work.

5 years ago

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Shakena Wallace

Advertising repair or replace for home appliances. Will cover repairs but look for loophole to avoid replacing appliances.

5 years ago

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otis thomas

it a company that take your money but do every thing not to fix appliance charging member lot of pocket money, never use them better off saving your money

5 years ago

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Art

They always respond quickly and great quality of work from their contractors

5 years ago

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Winston Richter

great customer service, do not fail appointments. Gives you peace of mind

5 years ago

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Janet Rodriquez

They are very good about getting things taken care of in a timely matter

5 years ago

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leon

response and subsequent service have been first-rate; prompt and professional

5 years ago

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Anonymous

I was told my service account was past due for the month although my credit card was already on file.

5 years ago

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Ron Sanchez

American Home Shield denied my claim to repair a broken ice maker door handle and they will not allow me to speak to the AHS claims who denied the request.

5 years ago

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Jean Smith

They have come through every time we have had an issue that they warranty.

5 years ago

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Francisco

They have been helpful every time something breaks down in my house.

5 years ago

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Patricia Wheatfall

They always send courtesy, friendly and professional help out

5 years ago

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Vivian Phillips

The service person was prompt and dealt with the situation in a timely manner

5 years ago

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Rudy Ramirez

They were easy to work with and fairly priced in regards to our warranty.

5 years ago

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April

Repair was fully covered and AHS was quick to process our request.

5 years ago

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Olga N.

Easy access. Very fast scheduling a service with very competetive companies.

5 years ago

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Thomas Shepherd

AHS is a good company, monthly price rate is to high, plus the $135.00 service fee.

5 years ago

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Margie Tackett

They completed my repairs completely and in a timely manner.

5 years ago

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John Schnetzer

I have used American Home Shield many times and they came through every time!

5 years ago

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Moses Rodriguez

Yes I had 2 years its a peace of mind. They are very helpful..

5 years ago

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Jaâ€™Mil Welch

Everything was handled on time and with great professionalism

5 years ago

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Larry Williams

Inflexibility with contractors. I attempted to have them switch out plumbers and they were not willing to do so.

5 years ago

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Bob Stephens

They are generally responsive but it took four times for them to get our refrigerator right.

5 years ago

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Anonymous

Never had an issue with the service. Always take care of issue quickly.

5 years ago

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Joel

AHS has always been thorough and prompt when I have needed service.

5 years ago Edited January 10, 2024

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Roger Barnes

I had to wait a few days for service. The technician that came out was great.

5 years ago

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Mafany

They cover most things, but they have some technicalities that can be problematic

5 years ago

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Myko Banks

Very easy to get through, very fast, and made everything painless

5 years ago

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Olevia Williams

The service was excellent. And I got an appointment right away.

5 years ago

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Robert Salinas

The team is very knowledgeable, helpful and showed professionalism

5 years ago Edited January 10, 2024

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Harold Zimmer

They responded in a timely manner and very professional concerning service.

5 years ago Edited September 14, 2021

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paul

The one customer service rep I spoke with didn't understand English or speak or very well

5 years ago

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Larry Keaster

had some issues with fixing a water heater, but no issues and excellent service fixing heater.

5 years ago

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J Leatherman

Always respond quickly and servicing agent responds well also

5 years ago

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Dianne

Very good company, has gone the extra mile to make sure things got taken care of.

5 years ago Edited January 10, 2024

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Hattie

Professionalisms and user friendly appointment online appointment system.

5 years ago

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Robert Richman

Honestly, AHS only repairs 3 things out of 7, unacceptable for a new home owner- nothing ever seems covered- thought about suing

5 years ago

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Jimmy

Service provider did not fix the problem. I indicated that on follow up survey. No way to contact AHS to have it resolved. Wasted $100

5 years ago

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Mitch

Pool pump contractor repairs in less than 24 hours from report.

5 years ago

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Olga

Get the job done in a timely manner with of course a service fee

5 years ago

American Home Shield Reviews