American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Winston Richter

great customer service, do not fail appointments. Gives you peace of mind

5 years ago

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Janet Rodriquez

They are very good about getting things taken care of in a timely matter

5 years ago

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leon

response and subsequent service have been first-rate; prompt and professional

5 years ago

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Anonymous

I was told my service account was past due for the month although my credit card was already on file.

5 years ago

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Ron Sanchez

American Home Shield denied my claim to repair a broken ice maker door handle and they will not allow me to speak to the AHS claims who denied the request.

5 years ago

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Jean Smith

They have come through every time we have had an issue that they warranty.

5 years ago

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Francisco

They have been helpful every time something breaks down in my house.

5 years ago

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Patricia Wheatfall

They always send courtesy, friendly and professional help out

5 years ago

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Vivian Phillips

The service person was prompt and dealt with the situation in a timely manner

5 years ago

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Rudy Ramirez

They were easy to work with and fairly priced in regards to our warranty.

5 years ago

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April

Repair was fully covered and AHS was quick to process our request.

5 years ago

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Olga N.

Easy access. Very fast scheduling a service with very competetive companies.

5 years ago

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Thomas Shepherd

AHS is a good company, monthly price rate is to high, plus the $135.00 service fee.

5 years ago

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Margie Tackett

They completed my repairs completely and in a timely manner.

5 years ago

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John Schnetzer

I have used American Home Shield many times and they came through every time!

5 years ago

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Moses Rodriguez

Yes I had 2 years its a peace of mind. They are very helpful..

5 years ago

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Jaâ€™Mil Welch

Everything was handled on time and with great professionalism

5 years ago

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Larry Williams

Inflexibility with contractors. I attempted to have them switch out plumbers and they were not willing to do so.

5 years ago

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Bob Stephens

They are generally responsive but it took four times for them to get our refrigerator right.

5 years ago

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Anonymous

Never had an issue with the service. Always take care of issue quickly.

5 years ago

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Joel

AHS has always been thorough and prompt when I have needed service.

5 years ago Edited January 10, 2024

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Roger Barnes

I had to wait a few days for service. The technician that came out was great.

5 years ago

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Mafany

They cover most things, but they have some technicalities that can be problematic

5 years ago

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Myko Banks

Very easy to get through, very fast, and made everything painless

5 years ago

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Olevia Williams

The service was excellent. And I got an appointment right away.

5 years ago

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Robert Salinas

The team is very knowledgeable, helpful and showed professionalism

5 years ago Edited January 10, 2024

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Harold Zimmer

They responded in a timely manner and very professional concerning service.

5 years ago Edited September 14, 2021

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paul

The one customer service rep I spoke with didn't understand English or speak or very well

5 years ago

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Larry Keaster

had some issues with fixing a water heater, but no issues and excellent service fixing heater.

5 years ago

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J Leatherman

Always respond quickly and servicing agent responds well also

5 years ago

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Dianne

Very good company, has gone the extra mile to make sure things got taken care of.

5 years ago Edited January 10, 2024

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Hattie

Professionalisms and user friendly appointment online appointment system.

5 years ago

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Robert Richman

Honestly, AHS only repairs 3 things out of 7, unacceptable for a new home owner- nothing ever seems covered- thought about suing

5 years ago

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Jimmy

Service provider did not fix the problem. I indicated that on follow up survey. No way to contact AHS to have it resolved. Wasted $100

5 years ago

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Mitch

Pool pump contractor repairs in less than 24 hours from report.

5 years ago

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Olga

Get the job done in a timely manner with of course a service fee

5 years ago

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Rebecca Reese

We have saved thousands of dollars over the years by using American Home Shield

5 years ago

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Andrea Williams

I rate them a 5 because the service is always timely and professional.

5 years ago

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Kathie Steele

The refrigerator problem still exists and the local vendor seems a little irritated that I keep calling the problem in.

5 years ago

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Detrick Robinson

Great company, extremely quick and efficient. Response time is amazing.

5 years ago

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Jesse

They have been pretty good for me, everytime I have used them they service was prompt

5 years ago

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Pat Turner

Great customer service and repairs the repairman was very knowledgeable

5 years ago

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Ron tinschert

Love knowing it's a simple email online to get something fixed

5 years ago

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J Smith Phoenix, AZ

Always serviced in a timely manner with quality services/repairs

5 years ago

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Perri Wooding Tapley Las Cruces, NM

I have needed service many times and they use quality companies

5 years ago

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Carol Sianez Las Vegas, NV

Great customer service. Took care of the problem in a timely manner.

5 years ago

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Diana Perkasie, PA

tech was very concerned on the HVAC issue and helped as much as possible...

5 years ago

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Steve White Alpharetta, GA

Great coverage and easy on-line process to log a service request.

5 years ago

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RL

Technicians were helpful. Explained to me they could replace a broken compressor BUT I would have to pay $1250 for the refrigerant to recharge it. He Explained most people aren't aware of this. No thanks.

5 years ago Edited January 10, 2024

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Julia Oklahoma City, OK

Been with them for many years and always completely satisfied!

5 years ago

American Home Shield Reviews