American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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greg zavala

Very professional/ honest/helpful/knowledgable/great worker/customer service

4 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Lauren Schwartz

They are reliable and very quick to respond. The service is always superb!

4 years ago

Reply from American Home Shield

Hi Lauren,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

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Verified Customer

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Vanessa & Lee walker

Each request I’ve needed was completed in record time. All but one.

4 years ago

Reply from American Home Shield

Hi Vanessa & Lee,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Wanda Williams

Timely and efficient. Meet all of the recommendation for what I need

4 years ago

Reply from American Home Shield

Good afternoon Wanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Misti Spencer Stevens

Very customer oriented, swift actions taken, and very professional.

4 years ago

Reply from American Home Shield

Hi Misti,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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John Nixon

You guys are the best !! Every time I call always good customer service

4 years ago

Reply from American Home Shield

Good afternoon John,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Verdine Smith

The personnel were Efficient, professional and helpful in every way

4 years ago

Reply from American Home Shield

Hi Verdine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Lisa

Customer service is excellent. Timeliness, value and piece of mind.

4 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Marilyn Phillips

Very efficient and customer friendly website. High quality vendors

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with an easy to use website!

May. 22nd, 2020

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Verified Customer

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OS

Prompt response to service request, use qualified contractors

4 years ago

Reply from American Home Shield

Hi OS,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Marie Swetalla

Very professional and courteous. Fixed the problem promptly.

4 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Jaylene Studie

I had an air conditioner problem and a few days later I don’t 😁

4 years ago

Reply from American Home Shield

Hi Jaylene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2020

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Verified Customer

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josie

They did what I asked. and came back when I thought I needed it.

4 years ago

Reply from American Home Shield

Hi Josie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Judith Steinbock

I have been happy with the services provided when I have requested a repair

4 years ago

Reply from American Home Shield

Good afternoon Judith, thanks so much for your positive feedback. We’re so glad that we were able to service your home and complete the repair.

May. 20th, 2020

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Verified Customer

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Carl Wang

fast service, reasonable price (if outside coverage), and quality work

4 years ago

Reply from American Home Shield

Hi Carl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Margaret Swett

The technician was awesome, he came out in less than 24 hours on a weekend

4 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 20th, 2020

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Verified Customer

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ernestina and rafael sanchez

very prompt and very efficient would highly reccommended to family and friends

4 years ago

Reply from American Home Shield

Hi Ernestina and Rafael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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David Sanabria Sr and Cynthia Sanabria

Fast and efficient. Calls were answered quickly and service has been very good.

4 years ago

Reply from American Home Shield

Hi David & Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Bob Wykoff

When they couldn't repair my ductless A/C they authorized a replacement quickly

4 years ago

Reply from American Home Shield

Hi Bob,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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dorothy young

love them professional punctual good customer service everytime i call

4 years ago

Reply from American Home Shield

Hi Dorothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Warren Record

Very difficult to communicate with AHS.. Over a month to replace my microwave and it is still not replaced

4 years ago

Reply from American Home Shield

Good afternoon Warren,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like the opportunity to speak with you and get the repairs completed.

May. 26th, 2020

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Verified Customer

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Elaine Sowell

i get good service, they call you in a timely manner you dobg have to wait long

4 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Michael

Everything is fine except every month I get a past due notice when my bill is auto paid every month

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us
improve service to our customers.

May. 26th, 2020

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Verified Customer

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YoLo

ease in requesting service online. customer service follow-up

4 years ago

Reply from American Home Shield

Hi YoLo,
Thank you for providing us with feedback about your AHS experience and the online portal. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Carol Stoddard

Questionable excuse for not covering plumbing problem I had. Paid them $100 and stil had to pay plumber $65 service call.

4 years ago

Reply from American Home Shield

Hi Carol,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

May. 20th, 2020

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Verified Customer

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Kenneth S. Wayne, MD

Good claims service and ease of renewal but left on hold for hours trying to reach customer service.

4 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope we can improve the hold time to deliver a better service experience.

May. 26th, 2020

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Verified Customer

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dennis

fast but pricy for repair up front. But long run on more expensive items its good

4 years ago

Reply from American Home Shield

Hi Dennis, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

May. 26th, 2020

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Verified Customer

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Premendra Sharma

Prompt service and professionalism. The professionals are very knowledgeable.

4 years ago

Reply from American Home Shield

Hi Premendra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Katrina

They have handled all my needs in a timely matter without any hassles.

4 years ago

Reply from American Home Shield

Hi Katrin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Valerie Tocci

Solved our issue very efficiently and the tech was very sweet.

4 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Christie

Highly satisfied with the service. He was polite and knew what to do

4 years ago

Reply from American Home Shield

Hi Christie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 20th, 2020

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Verified Customer

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Loc Huynh

The technician is professional, and fixed my air condition issue completely.

4 years ago

Reply from American Home Shield

Hi Loc,
Thank you for providing us with feedback about your AHS experience to have the air conditioner repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Dion Vorhees

Long wait time, given placated excuses for poor service, customer service spoke broken English, 2 months without A/C because of poor follow up.

4 years ago

Reply from American Home Shield

Hi Dion,
I hate to hear about the delay in service experienced to have the repair completed. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Verified Customer

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John M Royalty

Timely ,professional,responsive,action .Answered all the questions I had

4 years ago

Reply from American Home Shield

Hi John,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Esequiel Velasco

American is quick to respond , sets up your service call and gets someone to fix your problem

4 years ago

Reply from American Home Shield

Hi Esequiel,
It is a pleasure to read our feedback about your AHS experience over the past 25 years! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 23rd, 2020

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Verified Customer

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Barbara Reyes

We have always had our issues resolved and they are reliable and cost effective

4 years ago

Reply from American Home Shield

Good morning Barbara,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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John Rapuano

Quick comprehensive service from a great pool of professionals at fair fee

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Mary

Initial service cost (100.00) too high. In o e case, the plumber replaced my sink faucet with a much cheaper one..

4 years ago

Reply from American Home Shield

Hi Mary,
We apologize for the service fee cost to complete the faucet repairs. We hope you continue to enjoy the coverage we provide.

May. 20th, 2020

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Verified Customer

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Sharen

i wasn't happy with the first company they assigned and they helped me get a second one and they were great

4 years ago

Reply from American Home Shield

Hi Sharen,
We are glad to hear about the second company that was able to complete the repairs!

May. 20th, 2020

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Verified Customer

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49

They Ofer a great service, and their staff is always professional.

4 years ago

Reply from American Home Shield

Hi 49,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Darwyn Young

Prompt service. Quick to solve the issues without any hassle

4 years ago

Reply from American Home Shield

Hi Darwyn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Deborah Beale Pitts

Have excellent plans and always on time and fee is not expensive

4 years ago

Reply from American Home Shield

Hi Deborah,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Beverly Saulsbury

Appropriate response to my requests and qualified technicians

4 years ago

Reply from American Home Shield

Hi Beverly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Donna Tucci

Excellent experience. Quickly resolved and very easy experience

4 years ago

Reply from American Home Shield

Hi Donna,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Tashina Stinson Fort Mill, SC

Very punctual and thorough. He quickly was able to diagnose the problem.

4 years ago

Reply from American Home Shield

Hi Tanisha, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 6th, 2020

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Verified Customer

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Alanna Ralph Birmingham, AL

Always fast reliable work with great service technician companies

4 years ago

Reply from American Home Shield

Hi Alanna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

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Verified Customer

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Angie Timko Rochester, MI

Everything went perfectly. So easy and stress free. Very Professional.

4 years ago

Reply from American Home Shield

Hi Angie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Carol Clanton, AL

Quick service, arrived on time, found the problem and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2020

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Verified Customer

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catalina romero Virginia Beach, VA

Had two things done lately and they resolved them quickly.They did a good job.

4 years ago

Reply from American Home Shield

Hi Catalina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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D Sims North Las Vegas, NV

Quality servise, quality workers,Never had any problems with them

4 years ago

Reply from American Home Shield

Hi D Sims,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2020

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