American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Stevie Spargo Hot Springs National Park, AR

Quick response and great vendors make AHS a perfect fit for me.

5 years ago

Reply from American Home Shield

Hi Stevie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Verified Customer

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Irina San Jose, CA

availability of technicians/contractors; length of wait time to talk to customer service

5 years ago

Reply from American Home Shield

Hi Irina,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 23rd, 2020

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Verified Customer

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Tim Warren Fair Oaks, CA

Timely and efficient. Work done completely and professionally.

5 years ago

Reply from American Home Shield

Hi Tim,

Jun. 24th, 2020

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Verified Customer

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Luz Folsom, CA

Easy to use online appontment, timely and repaired done succesfully

5 years ago

Reply from American Home Shield

Hi Luz,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 24th, 2020

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Verified Customer

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Stephen Payton Wheatland, CA

excellent service, timelyness of repair, knowledgeable technician

5 years ago

Reply from American Home Shield

Good morning Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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ana sandoval North Las Vegas, NV

very professional and very friendly and explained every well

5 years ago

Reply from American Home Shield

Hi Ana,
We appreciate your feedback and hope you continue to enjoy!

Jun. 23rd, 2020

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Verified Customer

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Royal Edgewater, MD

Timeliness of assigning repair service. So far they have been very courteous.

5 years ago

Reply from American Home Shield

Hi Royal,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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J Charlotte, NC

They are quick and efficient and completes the job in a timely manner.

5 years ago

Reply from American Home Shield

Hi J,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Verified Customer

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Pat wolfinger Lexington, SC

Excellent coverage on repairs. Saved us alot of money and anxiety.

5 years ago

Reply from American Home Shield

Hi Pat,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Margaret Rogers Panama City, FL

They did fast job in getting someone to the work and kept me updated

5 years ago

Reply from American Home Shield

Hi Margaret,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

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Christina Mount Dora, FL

Any time I have had an issue I have also had a quick resolution

5 years ago

Reply from American Home Shield

Hi Christina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 26th, 2020

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Verified Customer

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Bill Gulfport, MS

The warranty is honored and the work is done to the clients satisfaction.

5 years ago

Reply from American Home Shield

Hi Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

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Verified Customer

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Erma Baton Rouge, LA

Because I don’t have to find companies myself to fix things around my home

5 years ago

Reply from American Home Shield

Hi Erna,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

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Verified Customer

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David Radke Killeen, TX

Requested service a few times and it has been quick to resolve problems.

5 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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carla stoever Conroe, TX

they found the problem quickly, had the part with them, had it fixed in minutes

5 years ago

Reply from American Home Shield

Good morning Carla,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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GRACE PEDROZA San Antonio, TX

Excellent and timely response, excellent contractors to provide servoce

5 years ago

Reply from American Home Shield

Hi Grace,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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Verified Customer

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Susan Moreira Mission, TX

Very efficient service and excellent service providers. Very professional.

5 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Donald Zolenski Queen Creek, AZ

fast, hassel free. sent the best contractots to complete the work.

5 years ago

Reply from American Home Shield

Hi Donald,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 24th, 2020

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Verified Customer

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Donna Yelusich San Pedro, CA

Professional, prompt, knowledgeable. Happy with their service.

5 years ago

Reply from American Home Shield

Good morning Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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Paul Roline Indio, CA

They have been very good to work with- responsive, professional, hassle-free.

5 years ago

Reply from American Home Shield

Hi Paul,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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S. Pruneda Custer, KY

The service provided by the repair company was very responsive and fast.

5 years ago

Reply from American Home Shield

Hi S. Pruenda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Fred Schmeisser Wayzata, MN

Quick response time but additional $75 for each service request seems excessive.

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for your feedback!

Jun. 27th, 2020

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Verified Customer

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Charlie Morris, IL

Customer service is horrible I waited on the phone for over 2 hours. Never got an answer and eventually hung up.

5 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Matt Phelps Lincoln, NE

Great Service, always quick with a contractor and no hassle.

5 years ago

Reply from American Home Shield

Hi Matt,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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S. Webb Spring, TX

Very pleased so far, professional, courteous, friendly Service

5 years ago

Reply from American Home Shield

Hi S. Webb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Verified Customer

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Willia Newlin Hammond, IN

professional and they were able to set my appointment right away.

5 years ago

Reply from American Home Shield

Hi Willia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Brett Wilke Sioux City, IA

excellent service and completion of items that needed attention.

5 years ago

Reply from American Home Shield

Hi Brett,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Rodney Metairie, LA

Hard to speak with someone on the phone. All automated and takes a long time to speak to a represenetive.

5 years ago

Reply from American Home Shield

Hi Rodney,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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john A phelan Altus, OK

only one claim so far was handled quickly, less than one week

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Maria Murillo Tyler, TX

Been very professional with me. Always on time for appointments

5 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

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Verified Customer

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Apeil North Las Vegas, NV

I received fast service and most importantly service from very good contractors

5 years ago

Reply from American Home Shield

Hi Apeil,

Jun. 27th, 2020

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Verified Customer

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Cris Shimko Bear, DE

Coverage is fantastic and service requests are easy to submit!

5 years ago

Reply from American Home Shield

Hi Cris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Lucky Wadehra Leesburg, VA

Appreciate the quick and reliable service. Ease of requesting service

5 years ago

Reply from American Home Shield

Hi Lucky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Kenneth Robinson Murrieta, CA

Speed of response was timely because we had a leak coming from the ceiling.

5 years ago

Reply from American Home Shield

Hi Kenneth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Dorothy Medley Sacramento, CA

excellent service for the price, the work is done by professional companies.

5 years ago

Reply from American Home Shield

Hi Dorothy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Denice VanBuskirk Dallesport, WA

The wait fir a repairman takes wayyy to long. I went a month with no fridge and had to use ice chests

5 years ago

Reply from American Home Shield

Hi Denice,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Kelly Canton, OH

They arrived quickly and got the job done! No mess left and very friendly.

5 years ago

Reply from American Home Shield

Hi Kelly,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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P. Suntay Chicago, IL

Quite Professional , courteous, friendly, on time & work got done.

5 years ago

Reply from American Home Shield

Hi P Shuntay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Kim Broken Arrow, OK

They have been very prompt in answering my request for service.

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Mattie Rowlett, TX

If something is broken or need repair more than 3 times. It should be replaced instead of me paying multiple fees

5 years ago

Reply from American Home Shield

Hi Mattie,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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S. Sutton Arlington, TX

Always Prompt on their response and they do what the warranty says and covers

5 years ago

Reply from American Home Shield

Hi S. Sutton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Eddie Tucker Wichita Falls, TX

They have schedule the repairs promtly and they have done a good job

5 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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STEVEN A TILLETT Pearland, TX

IF I COULD GIVE THEM NO STARS I WOULD. NO ONE SPEAKS OR UNDERSTANDS ENGLISH IF YOU ASK FOR A US REPRESENTATIVE THEY WILL PUT YOU ON HOLD FOR AN HOUR AND HOPE YOU HANG UP

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 21st, 2020

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Verified Customer

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Bernie Beaumont, TX

Fantastic contractors in network and easy process to file an issue

5 years ago

Reply from American Home Shield

Hi Bernie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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JD San Antonio, TX

Have used them twice this last year and both times the service was top notch.

5 years ago

Reply from American Home Shield

Hi JD,

We hope you continue to enjoy a great service experience!

Jun. 19th, 2020

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Verified Customer

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Patrick North Las Vegas, NV

Quit response the tech person they sent was very good for the problem that I had

5 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for providing American Home Shield with feedback about your experience!

Jun. 21st, 2020

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Verified Customer

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Doug Thienpont

Always comes through when there’s a problem and gets a company to you fast

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Doug,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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Kizzie Taylor-Robinson Cordova, TN

Very Professional and always sending the right people for the right job

5 years ago

Reply from American Home Shield

Hi Kizzie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Jim & Peg Pollard Apache Junction, AZ

Good coverage. Sends qualified repair companies. Good followup.

5 years ago

Reply from American Home Shield

Hi Jim & Peg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Sandra Webster Florence, AZ

Very good and prompt but I thought they paid more for a replacement than actually happened.

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for your feedback!

Jun. 19th, 2020

American Home Shield Reviews