American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Roderick

After two years, AHS has proven themselves after every work request.

4 years ago

Reply from American Home Shield

Hi Roderick,
Your patronage over the past two years is more than appreciated! It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

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Verified Customer

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Brian Thompson

Very responsive with requested services. Friendly staff as well

4 years ago

Reply from American Home Shield

Good morning Brian,
Your feedback is more than appreciated! It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Shirlene Wright

Took care of our problem in a timely manner . Very polite repairmen.

4 years ago

Reply from American Home Shield

Hi Shirlene,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 25th, 2020

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Verified Customer

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HWS

I've needed their assistance twice and they have responded well both times.

4 years ago

Reply from American Home Shield

Hi HWS,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Jim Trebes

Very responsive to request using the online service request.

4 years ago

Reply from American Home Shield

Good afternoon Jim,
We love to hear about the ease of use that the online portal provides. It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

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Verified Customer

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Anonymous

The technicians seem to provide better service knowledge in order to make repairs timely.

4 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Rhonda Troy

Quick and efficient, friendly and professional, knowledgeable and competent

4 years ago

Reply from American Home Shield

Hi Rhonda,
I would like to thank you for providing American Home Shield with feedback about your most recent experience. It is always pleasure to read about our customer repairs that are completed fast and efficiently.

Feb. 26th, 2020

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Verified Customer

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Nicole tenace

Excellent service time after time. Professional, timely and job gets done

4 years ago

Reply from American Home Shield

Hi Nicole,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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B. R. Major-Thomas

The representative was helpful and professional in assisting me to

4 years ago

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Verified Customer

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Debbie Yount

Their associates help find a company that can provide service when needed

4 years ago

Reply from American Home Shield

Hi Debbie,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Mike RebeccaLynn Zimmermann

helpful job well done pleasant person Knew what he was doing

4 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

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Verified Customer

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Leah Washington

Getting immediate service that fitted my schedule and my concerns were met.

4 years ago

Reply from American Home Shield

Hi Leah,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Verified Customer

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Katie

Great service with great contractors who do great work very accommodating

4 years ago

Reply from American Home Shield

Good morning Katie,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 27th, 2020

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Verified Customer

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Selmon west

Professional service man done great job explaining my problem

4 years ago

Reply from American Home Shield

Hi Selmon,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jan. 27th, 2020

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Verified Customer

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Mike webster

GreatCustomer service the contractor was excellent and knew right what to do

4 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

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Verified Customer

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Deb Viau

They come to the rescue very fast! My furnace was fixed the next day

4 years ago

Reply from American Home Shield

Hi Deb,
I am glad to hear about the quick repairs that were completed on your furnace. I hope you continue to enjoy American Home Shield!

Jan. 27th, 2020

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Verified Customer

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Jo Ann Woodrich

Consistent through the years in providing service - and in a timely manner

4 years ago

Reply from American Home Shield

Good morning Jo Ann,

Your patronage to American Home has been appreciated over the years. We enjoy customer feedback about the great experiences that our technicians provide!

Jan. 17th, 2020

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Verified Customer

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FaithbTucker

They were quick to respond to my plumbing issue and offered solution.

4 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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susan

reliable, reasonable, on time, honest knowledgeable , friendly, pure, clean

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner

Jan. 3rd, 2020

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Verified Customer

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Patsy

Quick response to your problem. Courteous personal, great follow up

4 years ago Edited January 10, 2024

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Verified Customer

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Tanya Willette Smith-Thompson

They have bever failed to provide me with the services that i am in need of

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Verified Customer

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Anthony

DDD Dishonest, Disrespectful and Disappointing

3 months ago

Reply from American Home Shield

Hi Anthony, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Bonnie

Horrible repairmen. Long wait times for service

3 months ago

Reply from American Home Shield

Hi Bonnie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Nighat Saint Paul, MN

I like American home shield because It’s Amazing and easily fix your Appliances I definitely recommend this to my family and friends….

1 year ago

Reply from American Home Shield

Nighat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Ilene Metrick

The companies hired to fix our problems were unreliable. They took days before they called back.Then they took days before they came to our house to see what the problem was. Then they took days till they ordered the part to fix the problem. Without American Home Shield we called a plumber he ca.e out the same day we called and got the part and our problem was resolved that day.

1 year ago

Reply from American Home Shield

Dear Ilene, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Diana

Prompt time in fixing appliances. Workers were very clean and neat and polite. All parties were very clear on their phone calls. I was very pleased.

1 year ago

Reply from American Home Shield

Dear Diana, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Brad Harrington El Mirage, AZ

The technician who came out to do my plumbing issues was very friendly, knowledgeable and quick taking care of everything! Pleasant experience!

1 year ago

Reply from American Home Shield

Dear Brad, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Theresa South San Francisco, CA

I Have used American Home Shield for many years. If I have a problem I call them and they immediately send out the specialist that fixes the problem.

1 year ago Edited October 12, 2023

Reply from American Home Shield

Dear Theresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Cynthia

Most service requests have been handled expeditiously, however one call for an electrician that was not! After several calls for service, I cancelled the request and had to fend for myself. Not a good thing!

1 year ago

Reply from American Home Shield

Dear Cynthia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Rod Edelheit San Diego, CA

HORRIBLE COMPANY, DO NOT PURCHASE! Absolutely ridiculous. I had a leaking water heater, and it's been five days and it is still not replaced. They have the worst customer service. Each time I called I was told something different, they do not have Supervisors available. No Email address. Their own Plumber indicated they are billing me for costs that should be covered under my plan. They will do anything and everything possible to avoid making the claim process simple. :-(

1 year ago

Reply from American Home Shield

Dear Rod, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Hisham San Antonio, TX

No customer service. If you have a question, you have to go in the chat and it turned around and never answer the questions when you ask him resemble if this is covered or not they will never answer that question even if they know it’s not covered they charge you $100 up in front for any visit even if they know it’s not cover some other way for scamming the customer

1 year ago

Reply from American Home Shield

Dear Hisham, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 25th, 2023

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Charles Roney Jacksonville, NC

I have received nothing short of great customer service. Each time I submit a trouble ticket their response is quick and service professional.

1 year ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 6th, 2023

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Susan Butler Covington, LA

I disliked because my washer wasn't fixed correctly and every time someone would come out I was charged every other time...it came to the point where i just about paid for half of a new washing machine

1 year ago

Reply from American Home Shield

Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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Taffi Barton Tucson, AZ

My washer went out and someone came out within a few days to look at it. It couldn't be fixed. Within a week I had a brand new washer.

1 year ago

Reply from American Home Shield

Dear Taffi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Ellen Dyersburg, TN

A home warranty is worth having because if the item you and the item you file a service request for can't be repaired, it will be replaced.

1 year ago

Reply from American Home Shield

Dear Ellen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Bryce Wolfe Springfield, VA

I like how easy it is to request service. I don't like the follow up, when the work is not completed, or if another problem occurs during the correction of the problem.

1 year ago

Reply from American Home Shield

Dear Bryce, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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H.S. Hirsch Fort Lauderdale, FL

My last two service appointments were wonderful. The vendor came the following day and solve my problem for both issues.

1 year ago

Reply from American Home Shield

H.S., We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 5th, 2023

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Luke Betts Baton Rouge, LA

They Did exactly as they promised. A/C went out, they had someone there within 24hrs. They approved the claim, and saved me a whole bunch of money!

1 year ago

Reply from American Home Shield

Luke, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 5th, 2023

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Glenda Conway Phoenix, AZ

Having to continually receive repair after repair on and item we felt definitely should have been replaced and would have lost all of our food if we didn’t replace it ourselves.

1 year ago

Reply from American Home Shield

Dear Glenda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 25th, 2023

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Bill Fortner Las Vegas, NV

Had my refrigerator worked on 3 or 4 times and acting up again. Supposed to be a high end refrigerator but nobody knows how to work on it. Tired of putting out deductibles with no satisfaction.

1 year ago

Reply from American Home Shield

Bill, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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Sulemon Kathleen, GA

When I purchased my AHS policy my Air Conditioner is COVERED in the policy. But when I filed a claim for a damaged Air Conditioner, I was told that the most important part of the Air Conditioner is NOT COVERED and I have to pay $1,395.00.

1 year ago

Reply from American Home Shield

Dear Sulemon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Al Kol VA

HS works with some shady subcontractors to do the work. You need to be vigilant to ensure you get a quality subcontractor to come into your home. We experienced it and had to 'argue' with HS to get a different technician out to the home to perform repairs. Just be vigilant - you don't want substandard work.

1 year ago

Reply from American Home Shield

Al, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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William New Hope, PA

Dylan was professional and quite efficient. He addressed our plumbing Needs. Him and Grade A Plumbing are a great asset to American Home Shield.

1 year ago

Reply from American Home Shield

William, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 24th, 2023

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David

Horrible service! Tech came out and spent 11 minutes on site. Said there was a crossed wire and replaced a receptacle. Light and fan still not working. Left saying he was going to submit the work order.. next day was called by AHS by some foreigner, talking gibberish after making her repeat herself trying to get a supervisor she told me the claim was denied. The tech wants to do service I will she wanted to give me his phone number for him to do the work out of contract. American home shield has gotten worse and worse. Thank God there’s other options and I will be switching soon

1 year ago

Reply from American Home Shield

Dear David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

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Jana Friendswood, TX

1 year ago

Reply from American Home Shield

Jana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 16th, 2023

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David Shipp Woodbridge, VA

We love this insurance. We have an Electrolux Dishwasher, but that didn't slow down AHS. Hassle Free, and professional techs.

1 year ago

Reply from American Home Shield

David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 17th, 2023

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Stephanie

American Home Shield scheduled my service appointment promptly and the service was awesome! I would highly recommend AHS!

1 year ago

Reply from American Home Shield

Stephanie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Michelle Adams [Forbuss ES] Las Vegas, NV

Amazing service! I needed to expedite my air conditioning service request and it got moved up two days from the original date!

1 year ago

Reply from American Home Shield

Michelle, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Andrea Winder, GA

Allen ordered a part for my Bosch dryer and installed it and my dryer works great now. Thank you Allen for your correct diagnosis Ms Stevens

1 year ago

Reply from American Home Shield

Andrea, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Vicki V Johnson City, TN

My leaks were fixed fairly timely. Wish he would have re-caulked, but putting a stop to the high water bills was the goal and he met it.

1 year ago

Reply from American Home Shield

Dear Vicki, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

American Home Shield Reviews