American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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YoLo

ease in requesting service online. customer service follow-up

6 years ago

Reply from American Home Shield

Hi YoLo,
Thank you for providing us with feedback about your AHS experience and the online portal. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Carol Stoddard

Questionable excuse for not covering plumbing problem I had. Paid them $100 and stil had to pay plumber $65 service call.

6 years ago

Reply from American Home Shield

Hi Carol,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

May. 20th, 2020

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Verified Customer

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Kenneth S. Wayne, MD

Good claims service and ease of renewal but left on hold for hours trying to reach customer service.

6 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope we can improve the hold time to deliver a better service experience.

May. 26th, 2020

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Verified Customer

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dennis

fast but pricy for repair up front. But long run on more expensive items its good

6 years ago

Reply from American Home Shield

Hi Dennis, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

May. 26th, 2020

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Verified Customer

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Premendra Sharma

Prompt service and professionalism. The professionals are very knowledgeable.

6 years ago

Reply from American Home Shield

Hi Premendra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Katrina

They have handled all my needs in a timely matter without any hassles.

6 years ago

Reply from American Home Shield

Hi Katrin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Valerie Tocci

Solved our issue very efficiently and the tech was very sweet.

6 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Christie

Highly satisfied with the service. He was polite and knew what to do

6 years ago

Reply from American Home Shield

Hi Christie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 20th, 2020

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Verified Customer

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Loc Huynh

The technician is professional, and fixed my air condition issue completely.

6 years ago

Reply from American Home Shield

Hi Loc,
Thank you for providing us with feedback about your AHS experience to have the air conditioner repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Dion Vorhees

Long wait time, given placated excuses for poor service, customer service spoke broken English, 2 months without A/C because of poor follow up.

6 years ago

Reply from American Home Shield

Hi Dion,
I hate to hear about the delay in service experienced to have the repair completed. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Verified Customer

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John M Royalty

Timely ,professional,responsive,action .Answered all the questions I had

6 years ago

Reply from American Home Shield

Hi John,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Esequiel Velasco

American is quick to respond , sets up your service call and gets someone to fix your problem

6 years ago

Reply from American Home Shield

Hi Esequiel,
It is a pleasure to read our feedback about your AHS experience over the past 25 years! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 23rd, 2020

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Verified Customer

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Barbara Reyes

We have always had our issues resolved and they are reliable and cost effective

6 years ago

Reply from American Home Shield

Good morning Barbara,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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John Rapuano

Quick comprehensive service from a great pool of professionals at fair fee

6 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Mary

Initial service cost (100.00) too high. In o e case, the plumber replaced my sink faucet with a much cheaper one..

6 years ago

Reply from American Home Shield

Hi Mary,
We apologize for the service fee cost to complete the faucet repairs. We hope you continue to enjoy the coverage we provide.

May. 20th, 2020

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Verified Customer

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Sharen

i wasn't happy with the first company they assigned and they helped me get a second one and they were great

6 years ago

Reply from American Home Shield

Hi Sharen,
We are glad to hear about the second company that was able to complete the repairs!

May. 20th, 2020

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Verified Customer

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49

They Ofer a great service, and their staff is always professional.

6 years ago

Reply from American Home Shield

Hi 49,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Darwyn Young

Prompt service. Quick to solve the issues without any hassle

6 years ago

Reply from American Home Shield

Hi Darwyn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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Deborah Beale Pitts

Have excellent plans and always on time and fee is not expensive

6 years ago

Reply from American Home Shield

Hi Deborah,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Beverly Saulsbury

Appropriate response to my requests and qualified technicians

6 years ago

Reply from American Home Shield

Hi Beverly,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Donna Tucci

Excellent experience. Quickly resolved and very easy experience

6 years ago

Reply from American Home Shield

Hi Donna,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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Tashina Stinson Fort Mill, SC

Very punctual and thorough. He quickly was able to diagnose the problem.

6 years ago

Reply from American Home Shield

Hi Tanisha, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 6th, 2020

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Verified Customer

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Alanna Ralph Birmingham, AL

Always fast reliable work with great service technician companies

6 years ago

Reply from American Home Shield

Hi Alanna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 6th, 2020

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Verified Customer

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Angie Timko Rochester, MI

Everything went perfectly. So easy and stress free. Very Professional.

6 years ago

Reply from American Home Shield

Hi Angie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Carol Clanton, AL

Quick service, arrived on time, found the problem and fixed the problem.

6 years ago

Reply from American Home Shield

Hi Carol,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2020

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Verified Customer

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catalina romero Virginia Beach, VA

Had two things done lately and they resolved them quickly.They did a good job.

6 years ago

Reply from American Home Shield

Hi Catalina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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D Sims North Las Vegas, NV

Quality servise, quality workers,Never had any problems with them

6 years ago

Reply from American Home Shield

Hi D Sims,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2020

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Verified Customer

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Janice Waters Stevensville, MT

Fast service, keeping you updated on progress of your problem

6 years ago

Reply from American Home Shield

Hi Janice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 4th, 2020

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Verified Customer

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Joyce Robinson Houston, TX

They have outstanding service and will service your products

6 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Renae Pocatello, ID

Helpful call in people and easy to navigate website plus great coverage

6 years ago

Reply from American Home Shield

Hi Renae,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2020

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Verified Customer

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Rich Seville, OH

They have always been very quick when responding to my trouble calls

6 years ago

Reply from American Home Shield

Good afternoon Rich,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 5th, 2020

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Verified Customer

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Ronice Parrett Odessa, TX

Prompt service, and exceptional customer service and dependability

6 years ago

Reply from American Home Shield

Hi Ronice,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

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Verified Customer

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Rose Turner Elizabeth City, NC

It difficult to sometime understand the agents because of their accent being so strong the Annunciation

6 years ago

Reply from American Home Shield

Hi Rose,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Avery Smith Chino Hills, CA

Excellent feedback and prompt assignment of service vendors to address issues.

6 years ago

Reply from American Home Shield

Hi Avery,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Greg Pinkard Saint Louis, MO

Exceptional performance when you call they respond by the end of the day!

6 years ago

Reply from American Home Shield

Hi Greg,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2020

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Verified Customer

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Joyce Dickinson, TX

Fast service. Dependable companies sent to take care of the issue.

6 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Karen Whatmough Tracy, CA

super reliable and the vendors are always competent and trustworthy.

6 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Linda Granbury, TX

They respond quickly to repair whatever you need to be fixed.

6 years ago

Reply from American Home Shield

HI Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2020

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Verified Customer

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Renee Joseph Prescott, AZ

Great service, problem taken care of in a reasonable amount of time

6 years ago

Reply from American Home Shield

Hi Renee,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 7th, 2020

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Verified Customer

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Amanda Turner Raleigh, NC

On time , professional, knowledgeable cleaned up after repair was done.

6 years ago

Reply from American Home Shield

Hi Amanda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 6th, 2020

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Verified Customer

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Bruce Richard Summit, AZ

Always very helpful. Usually pretty quick to get back to you .

6 years ago

Reply from American Home Shield

Good morning Bruce,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 6th, 2020

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Verified Customer

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Latesha Roberts Sanford, NC

Great customer service and professionalism. They handled the problem quickly.

6 years ago

Reply from American Home Shield

Good afternoon Latesha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Steve Mokena, IL

quick response, water heater went out and fixed in matter of days

6 years ago

Reply from American Home Shield

Hi Steve,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield about the water heater repairs. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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Verified Customer

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Anthony H Parker Chicago, IL

Had Water Heater issue, called you, and Had to pay it myself. said I wouldld be reimbursed, and nothing but false narratives from you

6 years ago

Reply from American Home Shield

Hi Anthony,
I hate to hear about your less than satisfactory experience to have the water heater issue repaired. I would be glad to speak with you and discuss the charge. Please provide your AHS contract number or email Bestco@ahs.com.

Apr. 27th, 2020

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Verified Customer

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Tvh Clinton, LA

AHS is significantly improved since I originally signed up for service.

6 years ago

Reply from American Home Shield

Hi Tvh,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield.

Apr. 28th, 2020

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Verified Customer

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Mark Carrollton, TX

Professionalism and honesty. Prompt service and good work ethic.

6 years ago

Reply from American Home Shield

Hi Mark,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Arvell M. Webb Grand Prairie, TX

I have have great service from them with the issues I've faced in my home

6 years ago

Reply from American Home Shield

Hi Arvell, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide you with a great AHS experience. We Look forward to servicing you again.

Apr. 27th, 2020

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Verified Customer

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Anne Harker Heights, TX

Customer service is great! Repairs are done within a timely matter

6 years ago

Reply from American Home Shield

Hi Anne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 28th, 2020

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Verified Customer

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Cassandra Woodway, TX

Great plan and havent had any bad experience with the company

6 years ago

Reply from American Home Shield

Hi Cassandra,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 27th, 2020

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Verified Customer

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Carl Thompson San Antonio, TX

Extremely Professional, helpful and promptly finished the job once onsite.

6 years ago

Reply from American Home Shield

Hi Carl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2020

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