American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Magaly vazquez

Good service on time no problem and the people are great thank you

5 years ago

Reply from American Home Shield

Hi Magaly,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Stephen

Coverage is very good. Agents are very caring and professional.

5 years ago

Reply from American Home Shield

Hi Stephen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

L.S. Missouri City, TX

I like the comprehensiveness of the coverage and the quick response to claims.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L.S.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Leighanne

Responsive, easy to work with. Contracts with trustworthy people.

5 years ago

Reply from American Home Shield

Hi Leighanne,
It is a pleasure to read our feedback about your AHS experience! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Elizabeth J Spratt

I have used them twice now and they are always polite and professional

5 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Larry R Wedel

Did excellent work, totally professional, knowledgeable and courteous

5 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Lillian

I have been with AHS for many years. The Premium goes up every year. So it is getting more and more expensive.

5 years ago

Reply from American Home Shield

Hi Lillian,
Your feedbakc is greatly appreciated!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Gary

Great service for the money! Response of service people was fast!

5 years ago

Reply from American Home Shield

Hi Gary,
We hope you continue to enjoy the fast and efficient service we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Gretchen

The companies they choose have provided good and timely service.

5 years ago

Reply from American Home Shield

Hi Gretchen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

PHILIP

the technician was on time very professional solved the problem

5 years ago

Reply from American Home Shield

Hi Philip,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

greg zavala

Very professional/ honest/helpful/knowledgable/great worker/customer service

5 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Lauren Schwartz

They are reliable and very quick to respond. The service is always superb!

5 years ago

Reply from American Home Shield

Hi Lauren,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Vanessa & Lee walker

Each request I’ve needed was completed in record time. All but one.

5 years ago

Reply from American Home Shield

Hi Vanessa & Lee,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Wanda Williams

Timely and efficient. Meet all of the recommendation for what I need

5 years ago

Reply from American Home Shield

Good afternoon Wanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Misti Spencer Stevens

Very customer oriented, swift actions taken, and very professional.

5 years ago

Reply from American Home Shield

Hi Misti,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

John Nixon

You guys are the best !! Every time I call always good customer service

5 years ago

Reply from American Home Shield

Good afternoon John,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Verdine Smith

The personnel were Efficient, professional and helpful in every way

5 years ago

Reply from American Home Shield

Hi Verdine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Lisa

Customer service is excellent. Timeliness, value and piece of mind.

5 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

Marilyn Phillips

Very efficient and customer friendly website. High quality vendors

5 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with an easy to use website!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star

OS

Prompt response to service request, use qualified contractors

5 years ago

Reply from American Home Shield

Hi OS,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Marie Swetalla

Very professional and courteous. Fixed the problem promptly.

5 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Jaylene Studie

I had an air conditioner problem and a few days later I don’t 😁

5 years ago

Reply from American Home Shield

Hi Jaylene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2020

check_circle

Verified Customer

star star star star star

josie

They did what I asked. and came back when I thought I needed it.

5 years ago

Reply from American Home Shield

Hi Josie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Judith Steinbock

I have been happy with the services provided when I have requested a repair

5 years ago

Reply from American Home Shield

Good afternoon Judith, thanks so much for your positive feedback. We’re so glad that we were able to service your home and complete the repair.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Carl Wang

fast service, reasonable price (if outside coverage), and quality work

5 years ago

Reply from American Home Shield

Hi Carl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Margaret Swett

The technician was awesome, he came out in less than 24 hours on a weekend

5 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

ernestina and rafael sanchez

very prompt and very efficient would highly reccommended to family and friends

5 years ago

Reply from American Home Shield

Hi Ernestina and Rafael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

David Sanabria Sr and Cynthia Sanabria

Fast and efficient. Calls were answered quickly and service has been very good.

5 years ago

Reply from American Home Shield

Hi David & Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Bob Wykoff

When they couldn't repair my ductless A/C they authorized a replacement quickly

5 years ago

Reply from American Home Shield

Hi Bob,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

check_circle

Verified Customer

star star star star star

dorothy young

love them professional punctual good customer service everytime i call

5 years ago

Reply from American Home Shield

Hi Dorothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star_border star_border

Warren Record

Very difficult to communicate with AHS.. Over a month to replace my microwave and it is still not replaced

5 years ago

Reply from American Home Shield

Good afternoon Warren,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like the opportunity to speak with you and get the repairs completed.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Elaine Sowell

i get good service, they call you in a timely manner you dobg have to wait long

5 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Michael

Everything is fine except every month I get a past due notice when my bill is auto paid every month

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us
improve service to our customers.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

YoLo

ease in requesting service online. customer service follow-up

5 years ago

Reply from American Home Shield

Hi YoLo,
Thank you for providing us with feedback about your AHS experience and the online portal. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Carol Stoddard

Questionable excuse for not covering plumbing problem I had. Paid them $100 and stil had to pay plumber $65 service call.

5 years ago

Reply from American Home Shield

Hi Carol,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

May. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Kenneth S. Wayne, MD

Good claims service and ease of renewal but left on hold for hours trying to reach customer service.

5 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope we can improve the hold time to deliver a better service experience.

May. 26th, 2020

check_circle

Verified Customer

star star star star star_border

dennis

fast but pricy for repair up front. But long run on more expensive items its good

5 years ago

Reply from American Home Shield

Hi Dennis, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Premendra Sharma

Prompt service and professionalism. The professionals are very knowledgeable.

5 years ago

Reply from American Home Shield

Hi Premendra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Katrina

They have handled all my needs in a timely matter without any hassles.

5 years ago

Reply from American Home Shield

Hi Katrin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

check_circle

Verified Customer

star star star star star

Valerie Tocci

Solved our issue very efficiently and the tech was very sweet.

5 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Christie

Highly satisfied with the service. He was polite and knew what to do

5 years ago

Reply from American Home Shield

Hi Christie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Loc Huynh

The technician is professional, and fixed my air condition issue completely.

5 years ago

Reply from American Home Shield

Hi Loc,
Thank you for providing us with feedback about your AHS experience to have the air conditioner repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Dion Vorhees

Long wait time, given placated excuses for poor service, customer service spoke broken English, 2 months without A/C because of poor follow up.

5 years ago

Reply from American Home Shield

Hi Dion,
I hate to hear about the delay in service experienced to have the repair completed. I would be glad to speak with you about the repairs.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

John M Royalty

Timely ,professional,responsive,action .Answered all the questions I had

5 years ago

Reply from American Home Shield

Hi John,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Esequiel Velasco

American is quick to respond , sets up your service call and gets someone to fix your problem

5 years ago

Reply from American Home Shield

Hi Esequiel,
It is a pleasure to read our feedback about your AHS experience over the past 25 years! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 23rd, 2020

check_circle

Verified Customer

star star star star star

Barbara Reyes

We have always had our issues resolved and they are reliable and cost effective

5 years ago

Reply from American Home Shield

Good morning Barbara,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

John Rapuano

Quick comprehensive service from a great pool of professionals at fair fee

5 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Mary

Initial service cost (100.00) too high. In o e case, the plumber replaced my sink faucet with a much cheaper one..

5 years ago

Reply from American Home Shield

Hi Mary,
We apologize for the service fee cost to complete the faucet repairs. We hope you continue to enjoy the coverage we provide.

May. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Sharen

i wasn't happy with the first company they assigned and they helped me get a second one and they were great

5 years ago

Reply from American Home Shield

Hi Sharen,
We are glad to hear about the second company that was able to complete the repairs!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

49

They Ofer a great service, and their staff is always professional.

5 years ago

Reply from American Home Shield

Hi 49,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

American Home Shield Reviews