American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Gail Jackson

Do I have to give them a star?? HATE these guys - customer service has gone to hell. In the last 25 years there, service has gotten so bad. 1 - Give your service call to contractors that DON'T call you. Had to use someone else 2 - Give you a quote for pay out and lie. Went from $2,000 to $980 3 - Pay the upfront service call of $100 yet it seems they don't cover the cost of the service call. I pay monthly fees plus the service call and I'm still having to pay extra. 4 - Your customer service reps who answer the phone are reading from a script. Do not listen to the problem.

2 years ago

Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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AM Jordan

The single worst customer service experience of my life. Disorganized, unprofessional, do-nothing outright liars & scammers. They deserve a full congressional investigation for the way they bilk their customers of money, time & energy. I wish I had never heard of American Home Shield & I regret ever using their services. They have done nothing for me but waste my time & create an infinite feedback loop of misery & frustration. I genuinely hate them & I advise anyone considering using their service to RUN in the opposite direction.

2 years ago

Reply from American Home Shield

Dear Jordan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Stewart Fishman

This service is a scam. I just went online to see what a new service costs. For my level it came up with $95. I am paying $140 for the same service after 4 years. What happened to seniority. Customers of long standing pay 40% more than a new customer? And if that is an introductory price, what now spell it out. In August I was increased from $103 to $140. I was told that is inflation and cost of service. The service was used only sporadically. Adequate at best. Bait and switch is what I would call this.

2 years ago

Reply from American Home Shield

Dear Stewart, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 1st, 2024

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Kimberly Walters Lancaster, PA

Beware, DO NOT let this company tell you that you have exhausted the allowed funds for your coverage within a contract year. We had 1 service call for our furnace within 3 months of our contract renewal, and when we called for a replacement reimbursement, they said we used all $1500 of the allowance. We called the company who did the service, they were given $600. They now owe us $900. The last time they did this and tried to get out of reimbursement payment, we had to contact the State Attorney Generals office, who thankfully got us paid. This company is a scam, BEWARE!!!

2 years ago

Reply from American Home Shield

Dear Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 5th, 2024

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Michael S Littleton, CO

Called and canceled my contract on Oct 30 after my price increased AGAIN (started at $35/month, jumped up to $62). Was charged again in November and December even after canceling. Called customer service and after an hour on the phone I was told I would receive a refund of $52 (instead of $122) after admin fees were deducted. When I asked talk to a supervisor to inquire about a full refund, she told me I would receive no refund. Just kept saying she would cancel as off today and no refund. A waste of my time, and horrible customer service. Buyer..Watch Out!

2 years ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jan. 2nd, 2024

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Nighat Saint Paul, MN

I like American home shield because It’s Amazing and easily fix your Appliances I definitely recommend this to my family and friends….

2 years ago

Reply from American Home Shield

Nighat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Ilene Metrick

The companies hired to fix our problems were unreliable. They took days before they called back.Then they took days before they came to our house to see what the problem was. Then they took days till they ordered the part to fix the problem. Without American Home Shield we called a plumber he ca.e out the same day we called and got the part and our problem was resolved that day.

2 years ago

Reply from American Home Shield

Dear Ilene, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Diana

Prompt time in fixing appliances. Workers were very clean and neat and polite. All parties were very clear on their phone calls. I was very pleased.

2 years ago

Reply from American Home Shield

Dear Diana, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Brad Harrington El Mirage, AZ

The technician who came out to do my plumbing issues was very friendly, knowledgeable and quick taking care of everything! Pleasant experience!

2 years ago

Reply from American Home Shield

Dear Brad, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Theresa South San Francisco, CA

I Have used American Home Shield for many years. If I have a problem I call them and they immediately send out the specialist that fixes the problem.

2 years ago Edited October 12, 2023

Reply from American Home Shield

Dear Theresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Cynthia

Most service requests have been handled expeditiously, however one call for an electrician that was not! After several calls for service, I cancelled the request and had to fend for myself. Not a good thing!

2 years ago

Reply from American Home Shield

Dear Cynthia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Rod Edelheit San Diego, CA

HORRIBLE COMPANY, DO NOT PURCHASE! Absolutely ridiculous. I had a leaking water heater, and it's been five days and it is still not replaced. They have the worst customer service. Each time I called I was told something different, they do not have Supervisors available. No Email address. Their own Plumber indicated they are billing me for costs that should be covered under my plan. They will do anything and everything possible to avoid making the claim process simple. :-(

2 years ago

Reply from American Home Shield

Dear Rod, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Hisham San Antonio, TX

No customer service. If you have a question, you have to go in the chat and it turned around and never answer the questions when you ask him resemble if this is covered or not they will never answer that question even if they know it’s not covered they charge you $100 up in front for any visit even if they know it’s not cover some other way for scamming the customer

2 years ago

Reply from American Home Shield

Dear Hisham, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 25th, 2023

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Charles Roney Jacksonville, NC

I have received nothing short of great customer service. Each time I submit a trouble ticket their response is quick and service professional.

3 years ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 6th, 2023

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Susan Butler Covington, LA

I disliked because my washer wasn't fixed correctly and every time someone would come out I was charged every other time...it came to the point where i just about paid for half of a new washing machine

3 years ago

Reply from American Home Shield

Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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Taffi Barton Tucson, AZ

My washer went out and someone came out within a few days to look at it. It couldn't be fixed. Within a week I had a brand new washer.

3 years ago

Reply from American Home Shield

Dear Taffi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Ellen Dyersburg, TN

A home warranty is worth having because if the item you and the item you file a service request for can't be repaired, it will be replaced.

3 years ago

Reply from American Home Shield

Dear Ellen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Bryce Wolfe Springfield, VA

I like how easy it is to request service. I don't like the follow up, when the work is not completed, or if another problem occurs during the correction of the problem.

3 years ago

Reply from American Home Shield

Dear Bryce, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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H.S. Hirsch Fort Lauderdale, FL

My last two service appointments were wonderful. The vendor came the following day and solve my problem for both issues.

3 years ago

Reply from American Home Shield

H.S., We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 5th, 2023

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Luke Betts Baton Rouge, LA

They Did exactly as they promised. A/C went out, they had someone there within 24hrs. They approved the claim, and saved me a whole bunch of money!

3 years ago

Reply from American Home Shield

Luke, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 5th, 2023

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Glenda Conway Phoenix, AZ

Having to continually receive repair after repair on and item we felt definitely should have been replaced and would have lost all of our food if we didn’t replace it ourselves.

3 years ago

Reply from American Home Shield

Dear Glenda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 25th, 2023

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Bill Fortner Las Vegas, NV

Had my refrigerator worked on 3 or 4 times and acting up again. Supposed to be a high end refrigerator but nobody knows how to work on it. Tired of putting out deductibles with no satisfaction.

3 years ago

Reply from American Home Shield

Bill, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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Sulemon Kathleen, GA

When I purchased my AHS policy my Air Conditioner is COVERED in the policy. But when I filed a claim for a damaged Air Conditioner, I was told that the most important part of the Air Conditioner is NOT COVERED and I have to pay $1,395.00.

3 years ago

Reply from American Home Shield

Dear Sulemon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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Al Kol VA

HS works with some shady subcontractors to do the work. You need to be vigilant to ensure you get a quality subcontractor to come into your home. We experienced it and had to 'argue' with HS to get a different technician out to the home to perform repairs. Just be vigilant - you don't want substandard work.

3 years ago

Reply from American Home Shield

Al, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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William New Hope, PA

Dylan was professional and quite efficient. He addressed our plumbing Needs. Him and Grade A Plumbing are a great asset to American Home Shield.

3 years ago

Reply from American Home Shield

William, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 24th, 2023

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David

Horrible service! Tech came out and spent 11 minutes on site. Said there was a crossed wire and replaced a receptacle. Light and fan still not working. Left saying he was going to submit the work order.. next day was called by AHS by some foreigner, talking gibberish after making her repeat herself trying to get a supervisor she told me the claim was denied. The tech wants to do service I will she wanted to give me his phone number for him to do the work out of contract. American home shield has gotten worse and worse. Thank God there’s other options and I will be switching soon

3 years ago

Reply from American Home Shield

Dear David, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

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Jana Friendswood, TX

3 years ago

Reply from American Home Shield

Jana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 16th, 2023

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David Shipp Woodbridge, VA

We love this insurance. We have an Electrolux Dishwasher, but that didn't slow down AHS. Hassle Free, and professional techs.

3 years ago

Reply from American Home Shield

David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 17th, 2023

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Stephanie

American Home Shield scheduled my service appointment promptly and the service was awesome! I would highly recommend AHS!

3 years ago

Reply from American Home Shield

Stephanie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Michelle Adams [Forbuss ES] Las Vegas, NV

Amazing service! I needed to expedite my air conditioning service request and it got moved up two days from the original date!

3 years ago

Reply from American Home Shield

Michelle, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 17th, 2023

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Andrea Winder, GA

Allen ordered a part for my Bosch dryer and installed it and my dryer works great now. Thank you Allen for your correct diagnosis Ms Stevens

3 years ago

Reply from American Home Shield

Andrea, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 16th, 2023

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Vicki V Johnson City, TN

My leaks were fixed fairly timely. Wish he would have re-caulked, but putting a stop to the high water bills was the goal and he met it.

3 years ago

Reply from American Home Shield

Dear Vicki, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 16th, 2023

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Brady North Ankeny, IA

Provides good coverage at a fair price. Also connects customers with good local contractors to make estimates and repairs.

3 years ago

Reply from American Home Shield

Dear Brandy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Cierra Segers Houston, TX

I was never informed appliances under warranty weren’t covered. Paid $125 for someone to come out and tell me just that and was left without hot water for even longer. I talked to 2 people who assured me I’d be refunded for the $125 charge. That was 2 weeks ago and I have yet to receive a refund.

3 years ago

Reply from American Home Shield

Dear Cierra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 15th, 2023

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George Margate, FL

Dislike telephone call wait times, not being able to understand the representatives, not having vendors in the city where my prop is located, need to correct representative about coverage and not getting credited with allowances from renewal contracts.

3 years ago

Reply from American Home Shield

Dear George, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 15th, 2023

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Sherry Milwaukee, WI

The process takes too long. AMERICAN HOME SHIELD is supposed to be in contact with the vendor regarding parts. I’ve been waiting three months to have my refrigerator repaired/replaced and I received the same response every time I call. They state that they’re contacting the vendor to receive an authorization, and no one ever calls back. Very disappointed

3 years ago

Reply from American Home Shield

Dear Sherry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 11th, 2023

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ruben diaz Las Cruces, NM

American Home Shield has a very reliable group of service members that do an amazing service and maintenance for all our needs. Thank you

3 years ago

Reply from American Home Shield

Ruben, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 11th, 2023

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Cynthia P Huntingtown, MD

I would like it easier to get in contact with AHS for questions.. like a live chat. I was on hold for several hours I wanted to do a video talk to the appliance guy . They said I had to go through AHS .

3 years ago

Reply from American Home Shield

Dear Cynthia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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LeNolon Edge Wilmington, NC

I love the peace of mind. I would like the cost to be less. I appreciate the fact that you cover multiple appliances in a single call

3 years ago

Reply from American Home Shield

LeNolon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Marcene Martinez Austin, TX

Excellent customer service. The representatives are very knowledgeable and friendly. It is evident that they care about me and my reoair needs.

3 years ago

Reply from American Home Shield

Marcene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Linda Barnes New York, NY

I have been a loyal customer for 26 yearsRecently I submitted a request for water stoppage in both of my 3 bathrooms and tubs Plus from my washer as well It was discovered that baby wipes was the problem and when they left, the stoppage was supposedly corrected However, less than a hour after they left the probably reoccurred You wouldn't send anyone else back out cause I was told it was not normal wear and tear I didn't see that in the contract I am dissatisfied and I felt like you she have sent someone out Based on the fact that I have been a loyal customer I am considering dropping 📔

3 years ago

Reply from American Home Shield

Dear Linda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 2nd, 2023

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Katherine Parks (Katness) Tempe, AZ

The three or four times I have had to create a service ticket, the service was scheduled quickly and the repairs were completed quickly.

3 years ago

Reply from American Home Shield

Katherine, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Sarah D Flushing, MI

I requested a service which I no longer needed. So about one hour later I canceled the service request. I then was told I had to pay service fee…even though nobody came. A hold was placed on my account until I paid up. I reached out and an AHS agent said this will be off my account in 24 hours. Didn’t come off. Then I was told 48 hours. Didn’t come off. Then I was told 3-5 business days. Didn’t come off. 5-10. Nope. Today I was told 14 to 21 days from TODAY. Absolutely outrageous. So I cannot make a service request for over a month because of their mistake.

3 years ago

Reply from American Home Shield

Dear Sarah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 2nd, 2023

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Carla Moreno San Francisco, CA

Customer service is quick. The repair service isn't as quick and sometimes they don't show up on the appointment day. A reschedule is necessary and that's a problem for someone that works.

3 years ago

Reply from American Home Shield

Carla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 2nd, 2023

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Shirley Atlanta, GA

I was very pleased with the technician. He spotted the problem in an appliance that I thought was in another appliance in my kitchen.

3 years ago

Reply from American Home Shield

Dear Shirley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 2nd, 2023

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Roisin LeRoy Rocklin, CA

. My biggest complaint is the amount of time it takes for service to be approved. I had to wait 3 weeks to get a new water heater from the time it went out. the contractor was ready to come replace it but AHS was taking forever to approve it.

3 years ago

Reply from American Home Shield

Dear Roisin, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 2nd, 2023

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monicqua brown San Francisco, CA

It was great, they paid the bill, referred me to a good plumbing company. Fixed the problem, customer service was nice , friendly!

3 years ago

Reply from American Home Shield

Dear Monicqua, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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Suki Medencevic Los Angeles, CA

The quality of contractors performing repairs is very inconsistent. Sometimes is done in the first visit, sometimes it takes several attempts to fix it.

3 years ago

Reply from American Home Shield

Dear Suki, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Erica Capehart Las Vegas, NV

I had someone come to check my dishwasher to determine it was a sink issue. When calling AHS, they gave me the runaround when they couldn’t confirm with the dishwasher company that what I said was correct. It is 8/1 and I put in the request 7/13 for them to finally tell me I just need to put another request in. Your call center is terrible and would be better suited in the states. This is the second time this has happened to me and has wasted my time for someone who pays on time every month for your service

3 years ago

Reply from American Home Shield

Erica, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 2nd, 2023

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Deborah Hamilton Sandston, VA

The customer service rep was very helpful and the service tech was knowledgeable. The issue with my oven was taken care of promptly.

3 years ago

Reply from American Home Shield

Dear Deborah, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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