American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Kume Gebissa Burke, VA

I amn't satisfied with the service. It takes a while to get your service done. Also I amn't impressed with the contractor they used. They actually caused more damage which isn't covered by AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2023

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Sal Josephson Portland, OR

It took 16 calls and 110 days to resolve my request for a pay out, although I have not received a check. Every time I called, I had to start at the beginning as little was put in a log as to our discussions. Each time I called, a new customer service Rep spun through their standard instructions to no avail. All they did was blame their contractor for not supplying info— but each time I called, it was different missing information. This is no way to run a business. I will not renew my contract with this side show.

1 year ago

Reply from American Home Shield

Hi Sal,
I hate to hear about your most recent AHS experience to have the payout resolved. I would be glad to speak with you to discuss.

Jan. 31st, 2023

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Adam Dowd

I like how easy it is to make a claim. I like how prompt claim is covered. I like the service companied that have come out to my house.

1 year ago

Reply from American Home Shield

Hi Adam, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2023

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ROB Redding, CA

Not thrilled with how long I have to wait to get my dishwasher replaced. It’s been over a month. Definitely not thrilled. Other service claims have been corrected quicker so I’m pleased about those.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Sara W

Professional and friendly interactions with them, for the work order. Matched me with a great company to take care of my dryer issue. Very please!

1 year ago

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2023

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JOYCE Quail Valley, CA

ive realized how you all work sending a low rated vendor to deny my claim and give me another vendor for a 2nd opinion . Even though the 2nd vendor felt my issue would be reason to replace fridge 1st vendors opinion overrides 2nd vendors. once a claim is denied then why send out 2nd vendor if there claim is overrides 2nd vendor. you all have a method to your madness. When i called to complain about my service AHS told me to call vendor. When i called vendor they told me to call AHS. I call AHS again and get told the same thing.

1 year ago

Reply from American Home Shield

Hi Joyce, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Stephanie Salt Lake City, UT

I really appreciate the help I received with a recent claim. The AHS representative was thorough, kind, and resolved my issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Vanessa Salinas Los Angeles, CA

Worst customer service I have encountered ever. Asking to talk to a supervisor it’s never possible and even when they say they are going to call you back that never happens or if they call they leave a voicemail without call back number so you have to call back to the general number and nobody knows anything, so a great waste of time. I’m looking into a different house warranty company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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SHARON Akron, OH

They took almost 2 months and several calls from me to assign a new contractor. The original ones preached the Word of G d to me and told me my dishwasher was my G d. When I told AHW about this, they did nothing regarding reassigning me. I finally wrote the President and no response. Seems they care more about money than customers.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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TERESA Columbus, MS

I like their professionalism, quick response to customers needs, and they work with the customer until the problem is solved.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Tina Bird Sacramento, CA

So far so good! I purchased an old home and things started going out right away. AHS was a great choice and they’ve been amazing so far!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Eleanor McCloud Jacksonville, FL

The tech Karl, was pleasant and thorough. He said The panel was gone and had to be replaced and would order one. Further stating it would take about a week for the panel to be received. Browsing through my emails today, I had received notice the case had been closed. I immediately called AHS and learned the case had been denied due to pest damage. I was devastated. Checked the contract which confirmed the results. My question is how did it affect the panel? Very disappointed but after having the contract for a while, considering canceling.

1 year ago

Reply from American Home Shield

Hi Eleanor, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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ROBERT Paso Robles, CA

Their automated system worked exceedingly well. And when I do talk to a rep. They are very nice. They have really good companies working for them

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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GREGORY Birmingham, AL

We have a whirlpool tub where the pump broke and it has been two months and we still have no tub that works. We paid $750 for the plumbers to cut our pipes and remove the tub to get to the pump for replacement. We are still waiting.. Every call starts the same cycle over and over - investigations, going back to Drain-go of Al, your supplier and nobody can get on the same page. Absolutely the worst service we have ever had - ever.

1 year ago

Reply from American Home Shield

Hi Gregory, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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WANDA Buford, GA

Very very poor customer service always conflicting info. When there is conflicting info provided to customers it’s difficult resolve issues. I had to make at least 20 calls over the period of 1 1/2 months. Unauthorized charges made to my bank card. Also, HSA and AHS are related companies. I was paying for both, double coverage and was never made aware. Amazing does not apply in my state the word was pre populated in my rating and highlighted in green…. Shaking my head!!

1 year ago

Reply from American Home Shield

Hi Wanda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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Beth and Zube Zubia Freeport, FL

They have improved their customer service, which makes getting help less frustrating. And, the services they offer are really good!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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CINDY Henrico, VA

Quality of service contractor work was poor. Overall handling by AHS of furnace not working was very very poor. Ignitor replacement has been diagnosed by 2nd AHS company. First company Amazing Comfort used incorrect part and installation was sloppy. I've been without heat since mid-Dec. it's Jan 24. That's 6-7 weeks. I'm still waiting for repair.....:(

1 year ago

Reply from American Home Shield

Cindy, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Nicole Hinds Indianapolis, IN

Always quick and easy. I appreciate how I can do everything on my phone and it have to call customer service for everything.

1 year ago

Reply from American Home Shield

Hi Nicole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Emily Dysart Durham, NC

Easy to make appointments for anything I need to be fixed at my house. Easy to work with customer service on the phone as well.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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MELVIN Edenton, NC

I am still waiting on the washer to be deliver.. It has been at least 30 days and the delivery date change. I been to Wash House three times to wash clothes. I have not receive a product .

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Maria Valencia Sacramento, CA

It's really nice to contact American Home Sheild about an issue with something in my house, and they quickly find someone to come out in a timely manner to fix it.

1 year ago

Reply from American Home Shield

Hi Maria, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Fred L Hudson, OH

So far AHS has been easy to work with; the website is easy to use and the work gets done in a timely manner. This seems to be working out well.

1 year ago

Reply from American Home Shield

Hi Fred, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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D H North Las Vegas, NV

The claims have been approved but they raised my monthly service fee from about $65 when I first opened the service to $80 and now my deductible went up to $100. I feel I'm being gouged a little. That's not very pleasant.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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DAVID Denton, TX

I have a sump pump that went out, they said they would not cover the replacement of the sump pump when the contract said it would due to the fact is was connect to the foundation meaning in a basement it would not be covered, I don't have a basement and it is used to move water away from my foundation so when we have a huge rain storm it doesn't flood my dining room. The contract reads a permanent installed sump pump ground water only! that is what is was used for.

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your Sump Pump request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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otis Tate Washington, DC

The plumber came as expected on time and knowledgeable to complete job. Finished in timely manner, courtesy and respectful.

1 year ago Edited February 1, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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Carol Hasbrouck St. Petersburg, FL

RUN AWAY FROM AHS AS FAST AS YOU CAN! I’ve asked to speak with a supervisor twice and was told one would contact me. They never have. I paid for 4 years on a home warranty and when my AC broke down, I was told they wouldn’t pay a penny to replace it because there was biomaterials growing on it. I live in FL for Pete’s sake. There’s biomaterials growing on everything in Florida! Worst company I’ve ever used. Don’t waste your money!

1 year ago

Reply from American Home Shield

Carol, Thank you for letting us know about your concerns regarding your AC request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Monique Hendricks

Home Shield has given me the piece of mind that I needed to ensure my house is kept current with maintenance upkeep and service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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DAVID Raleigh, NC

American Home Shield has been used by our household on our Primary Residence as well as our Investment Homes, and they are well worth the cost!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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LAWRENCE Antelope, CA

AHS has been excellent in servicing all my home needs. Could've ask for a better home warranty anywhere else. Thank You.

1 year ago

Reply from American Home Shield

Lawrence, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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ROSE Fairburn, GA

Ive been calling since the beginning of Dec to have my A/c repaired. The 1st company reported the wrong issue and didn't touch the system. They second company came but will not submit the diagnosis in order for the company to say whether it will be covered or not.. We have been waiting over a month to get this resolved with no luck!!!Not a good experience .

1 year ago

Reply from American Home Shield

Hi Rose, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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John Sower Denver, CO

My rating is low mostly because of Home Shield Co. This has been going on sense August For my refrigerator part. The agreement is for finishing a job and getting parts, in 30 days. Now I have called several times and the operators don’t seem to know all the answers, they just say the part has not come in. Now in order for me to get more answers I have to get really mad so they will give me a supervisor, who can get me more information. Even they are limited, again this has been going on sense August.

1 year ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Carolina Martinez Abarca Lancaster, CA

Not happy I get promised I’m getting called back, this has been twice and have not gotten a return call. I’m not happy with the service, two weeks ago I was trying to cancel but representar said she was going to review and try to help me because I have a good plan but I mentioned that I was told I was not covered for repairs so I wish to cancel.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 13th, 2023

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Gerald Melnick Milwaukee, WI

, love that I don't have to look for a service man and make arrangements. I tell him the problem and they select the right Service Company to handle it

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Vache Garabedian Reseda, CA

Service provider came the following morning, provided sound advice, and I received my reimbursement check from the company within 2 weeks.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 12th, 2023

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ALAN Colton, OR

Do not like having to talk with customer service agents I can barely understand. Have contacted 2 times when I was told I would get a call back “today” from the local company (on weekend) and was not called back.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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Lo Columbus, OH

Wish you would cover inside plumbing pipes w possible tree roots. Tech said it’s considered an act of God but it’s a pipe in a home that AHS should cover no matter the reason. Technicians then get lazy and don’t try to remedy the situation and tech just left w our drain still clogged /bathroom unusable.

1 year ago

Reply from American Home Shield

Hi Lo,
Thank you for bringing your experience to our attention. I would be glad to speak with you to address the plumbing repairs.

Jan. 11th, 2023

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SALLY Reno, NV

American Home Shield through use of their service provider, A and R Complete Service Corp., did not provide the necessary inspection and service to correct the heater issue. American Home Shield did not provide alternative providers though they were informed after each service that A and R did not resolve the heater problem. The result is that I have had a home in the 50 degree range and unacceptable problem resolution from both providers leaving me dealing with an emergency situation though I paid for services from both providers to resolve.

1 year ago

Reply from American Home Shield

Hi Sally, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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CONNIE Rio Rancho, NM

Our hot water heater went out. Your service was prompt and appreciated. It took a little longer to get replaced but worth the wait!

1 year ago

Reply from American Home Shield

Connie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Maddi Parish

Super easy to use when something needs repaired. Only issue is how many times they called me when my warranty was getting close to expiring.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Keith Brown Buckeye, AZ

When I called for a repairman to come look at the problems, we were having with the ice maker. We had a repairman to our house with 3 days.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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HEATHER Los Angeles, CA

I have had a few different home warranty companies, but I stay with AHS because they offer the best companies to work with.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Brian D. Roberts Dallas, TX

It was awesome that it was the Friday before Christmas and a very cold 0 degree day snow and frigid and furnace repairman came out that day.

1 year ago

Reply from American Home Shield

Brian,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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JANET Reno, NV

I wish I had known about American Home Shield years ago! It is good to have to call only one number if I have an emergency!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Rebecca Gamble Mesa, AZ

AHS was fine, the website claim system worked smoothly. The vendor, GE, was very disappointing, but I think that was because of the holiday.

1 year ago

Reply from American Home Shield

Rebecca,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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CAROLE FERNS Cookeville, TN

Response to work service claim is quick I have never had a problem, professionalism, courteous, and friendly customer service

1 year ago Edited January 10, 2024

Reply from American Home Shield

Carole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Olga Camarillo Lawton, OK

Don't remember associate name, she was really awesome, explained every detail about services, she made sure I did understand everything about Claim

1 year ago

Reply from American Home Shield

Olga, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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DEBORAH

agent asked if we were safe and warm . prompt reply to our needs. you send the best people to do our repairs. thank you

1 year ago

Reply from American Home Shield

Deborah, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Matthew Jerina Reno, NV

Call center is horrendous and appalling. You should be ashamed of this operation and shouldn’t be allowed to get away with paying people in the Philippines pennies to dump your phone calls into a dead end void. Also, you sent an electrician to my home who caused a leak and damaged my ceiling below. But you don’t care because you got paid. Not renewing and giving negative recommendations to anyone who asks. I don’t want to waste any more of my time, so that’s all.

1 year ago

Reply from American Home Shield

Matthew, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Savy Sheik Chicago, IL

Terrible experience. Renewed in late October. Called my dryer in for service 11/12/2023. It is now January with no resolution is sight. I have called numerous times, they allege they are escalating my request to no avail. Had I known I would not have renewed in October and just used that money to buy a new dryer. Extremely disappointed with this company.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 9th, 2023

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GEORGE Whitefish, MT

I couldn't be happier with AHS. You all have improved year over year for many years. I love the service and love the price. Keep it up!

1 year ago

Reply from American Home Shield

Dear George, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

American Home Shield Reviews