American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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HWS

I've needed their assistance twice and they have responded well both times.

5 years ago

Reply from American Home Shield

Hi HWS,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Jim Trebes

Very responsive to request using the online service request.

5 years ago

Reply from American Home Shield

Good afternoon Jim,
We love to hear about the ease of use that the online portal provides. It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

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Verified Customer

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Anonymous

The technicians seem to provide better service knowledge in order to make repairs timely.

5 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Rhonda Troy

Quick and efficient, friendly and professional, knowledgeable and competent

5 years ago

Reply from American Home Shield

Hi Rhonda,
I would like to thank you for providing American Home Shield with feedback about your most recent experience. It is always pleasure to read about our customer repairs that are completed fast and efficiently.

Feb. 26th, 2020

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Verified Customer

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Nicole tenace

Excellent service time after time. Professional, timely and job gets done

5 years ago

Reply from American Home Shield

Hi Nicole,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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B. R. Major-Thomas

The representative was helpful and professional in assisting me to

5 years ago

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Verified Customer

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Debbie Yount

Their associates help find a company that can provide service when needed

5 years ago

Reply from American Home Shield

Hi Debbie,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Mike RebeccaLynn Zimmermann

helpful job well done pleasant person Knew what he was doing

6 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

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Verified Customer

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Leah Washington

Getting immediate service that fitted my schedule and my concerns were met.

6 years ago

Reply from American Home Shield

Hi Leah,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Verified Customer

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Katie

Great service with great contractors who do great work very accommodating

6 years ago

Reply from American Home Shield

Good morning Katie,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 27th, 2020

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Verified Customer

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Selmon west

Professional service man done great job explaining my problem

6 years ago

Reply from American Home Shield

Hi Selmon,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jan. 27th, 2020

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Verified Customer

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Mike webster

GreatCustomer service the contractor was excellent and knew right what to do

6 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

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Verified Customer

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Deb Viau

They come to the rescue very fast! My furnace was fixed the next day

6 years ago

Reply from American Home Shield

Hi Deb,
I am glad to hear about the quick repairs that were completed on your furnace. I hope you continue to enjoy American Home Shield!

Jan. 27th, 2020

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Verified Customer

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Jo Ann Woodrich

Consistent through the years in providing service - and in a timely manner

6 years ago

Reply from American Home Shield

Good morning Jo Ann,

Your patronage to American Home has been appreciated over the years. We enjoy customer feedback about the great experiences that our technicians provide!

Jan. 17th, 2020

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Verified Customer

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FaithbTucker

They were quick to respond to my plumbing issue and offered solution.

6 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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susan

reliable, reasonable, on time, honest knowledgeable , friendly, pure, clean

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner

Jan. 3rd, 2020

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Verified Customer

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Patsy

Quick response to your problem. Courteous personal, great follow up

6 years ago Edited January 10, 2024

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Verified Customer

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Tanya Willette Smith-Thompson

They have bever failed to provide me with the services that i am in need of

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Hope

A great company to have when your appliances break or not working. Sometimes the day and times be a long wait for an appointment.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Tammy

I liked the job that he did, very professional and the way he explained what he did and the way he cleaned up after the work was done very satisfied!

1 year ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Marire Murawski

American Home Shield, has truly gone to crap, a real waste of money! We have been without a refrigerator for two months now! They stated they would be out today 12/09/2024 between 8-12pm then it was pushed out until 3pm and now 3:46pm. My husband has missed work for this reason. They should start compensating my husband for missed work. It is ridiculous to leave a family without a refrigerator for two months. WTH another company that has gone to crap!

1 year ago

Reply from American Home Shield

Hi Marire, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 10th, 2024

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Martha

Very satisfied with the service, the young man they sent to repair the air conditioning was very kind and did a very good job.

1 year ago

Reply from American Home Shield

Hi Martha. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Johnny Rodriguez

It's worth the investment, since major appliances could be very expensive to replace and this coverage seek to repair, if not repairable can be replace to something similar.

1 year ago

Reply from American Home Shield

Dear Johnny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Catherine

Customer Relations is very professional and all the professional service companies have been great with scheduling to fixing the issues.

1 year ago

Reply from American Home Shield

Thanks, Catherine. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Johnnie Robinson

Different options for what you like protection on. Will send someone out to fix it and if it can't be fixed will receive a new one.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Johnnie. Thanks so much for leaving a review.

Oct. 31st, 2024

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Russell

+ Fast response. - Not always A list repair companies - AC repairs did not fully include refrigerant cost (paid $10/pound when the cost is &130/pound)

1 year ago

Reply from American Home Shield

Hi Russell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Nh

Worst The guy is gave me false estimate for simple work just replacing flange [ i told if flange not covered i can buy it - please do the job rewaxing He gave me 800 dollars estimate In addition AH coverage I suffered 4-5 days then hire a man fixed the whole thing only for 200 dollars. Please save your elderly customers from this robbery. Please I urged you .

1 year ago

Reply from American Home Shield

Hi NH, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Gail Jackson

Do I have to give them a star?? HATE these guys - customer service has gone to hell. In the last 25 years there, service has gotten so bad. 1 - Give your service call to contractors that DON'T call you. Had to use someone else 2 - Give you a quote for pay out and lie. Went from $2,000 to $980 3 - Pay the upfront service call of $100 yet it seems they don't cover the cost of the service call. I pay monthly fees plus the service call and I'm still having to pay extra. 4 - Your customer service reps who answer the phone are reading from a script. Do not listen to the problem.

1 year ago

Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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AM Jordan

The single worst customer service experience of my life. Disorganized, unprofessional, do-nothing outright liars & scammers. They deserve a full congressional investigation for the way they bilk their customers of money, time & energy. I wish I had never heard of American Home Shield & I regret ever using their services. They have done nothing for me but waste my time & create an infinite feedback loop of misery & frustration. I genuinely hate them & I advise anyone considering using their service to RUN in the opposite direction.

1 year ago

Reply from American Home Shield

Dear Jordan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Stewart Fishman

This service is a scam. I just went online to see what a new service costs. For my level it came up with $95. I am paying $140 for the same service after 4 years. What happened to seniority. Customers of long standing pay 40% more than a new customer? And if that is an introductory price, what now spell it out. In August I was increased from $103 to $140. I was told that is inflation and cost of service. The service was used only sporadically. Adequate at best. Bait and switch is what I would call this.

1 year ago

Reply from American Home Shield

Dear Stewart, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 1st, 2024

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Kimberly Walters Lancaster, PA

Beware, DO NOT let this company tell you that you have exhausted the allowed funds for your coverage within a contract year. We had 1 service call for our furnace within 3 months of our contract renewal, and when we called for a replacement reimbursement, they said we used all $1500 of the allowance. We called the company who did the service, they were given $600. They now owe us $900. The last time they did this and tried to get out of reimbursement payment, we had to contact the State Attorney Generals office, who thankfully got us paid. This company is a scam, BEWARE!!!

2 years ago

Reply from American Home Shield

Dear Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 5th, 2024

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Michael S Littleton, CO

Called and canceled my contract on Oct 30 after my price increased AGAIN (started at $35/month, jumped up to $62). Was charged again in November and December even after canceling. Called customer service and after an hour on the phone I was told I would receive a refund of $52 (instead of $122) after admin fees were deducted. When I asked talk to a supervisor to inquire about a full refund, she told me I would receive no refund. Just kept saying she would cancel as off today and no refund. A waste of my time, and horrible customer service. Buyer..Watch Out!

2 years ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jan. 2nd, 2024

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Nighat Saint Paul, MN

I like American home shield because It’s Amazing and easily fix your Appliances I definitely recommend this to my family and friends….

2 years ago

Reply from American Home Shield

Nighat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Ilene Metrick

The companies hired to fix our problems were unreliable. They took days before they called back.Then they took days before they came to our house to see what the problem was. Then they took days till they ordered the part to fix the problem. Without American Home Shield we called a plumber he ca.e out the same day we called and got the part and our problem was resolved that day.

2 years ago

Reply from American Home Shield

Dear Ilene, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Diana

Prompt time in fixing appliances. Workers were very clean and neat and polite. All parties were very clear on their phone calls. I was very pleased.

2 years ago

Reply from American Home Shield

Dear Diana, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 30th, 2023

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Brad Harrington El Mirage, AZ

The technician who came out to do my plumbing issues was very friendly, knowledgeable and quick taking care of everything! Pleasant experience!

2 years ago

Reply from American Home Shield

Dear Brad, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Theresa South San Francisco, CA

I Have used American Home Shield for many years. If I have a problem I call them and they immediately send out the specialist that fixes the problem.

2 years ago Edited October 12, 2023

Reply from American Home Shield

Dear Theresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 12th, 2023

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Cynthia

Most service requests have been handled expeditiously, however one call for an electrician that was not! After several calls for service, I cancelled the request and had to fend for myself. Not a good thing!

2 years ago

Reply from American Home Shield

Dear Cynthia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Rod Edelheit San Diego, CA

HORRIBLE COMPANY, DO NOT PURCHASE! Absolutely ridiculous. I had a leaking water heater, and it's been five days and it is still not replaced. They have the worst customer service. Each time I called I was told something different, they do not have Supervisors available. No Email address. Their own Plumber indicated they are billing me for costs that should be covered under my plan. They will do anything and everything possible to avoid making the claim process simple. :-(

2 years ago

Reply from American Home Shield

Dear Rod, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Hisham San Antonio, TX

No customer service. If you have a question, you have to go in the chat and it turned around and never answer the questions when you ask him resemble if this is covered or not they will never answer that question even if they know it’s not covered they charge you $100 up in front for any visit even if they know it’s not cover some other way for scamming the customer

2 years ago

Reply from American Home Shield

Dear Hisham, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 25th, 2023

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Charles Roney Jacksonville, NC

I have received nothing short of great customer service. Each time I submit a trouble ticket their response is quick and service professional.

2 years ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 6th, 2023

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Susan Butler Covington, LA

I disliked because my washer wasn't fixed correctly and every time someone would come out I was charged every other time...it came to the point where i just about paid for half of a new washing machine

2 years ago

Reply from American Home Shield

Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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Taffi Barton Tucson, AZ

My washer went out and someone came out within a few days to look at it. It couldn't be fixed. Within a week I had a brand new washer.

2 years ago

Reply from American Home Shield

Dear Taffi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Ellen Dyersburg, TN

A home warranty is worth having because if the item you and the item you file a service request for can't be repaired, it will be replaced.

2 years ago

Reply from American Home Shield

Dear Ellen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Bryce Wolfe Springfield, VA

I like how easy it is to request service. I don't like the follow up, when the work is not completed, or if another problem occurs during the correction of the problem.

2 years ago

Reply from American Home Shield

Dear Bryce, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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H.S. Hirsch Fort Lauderdale, FL

My last two service appointments were wonderful. The vendor came the following day and solve my problem for both issues.

2 years ago

Reply from American Home Shield

H.S., We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 5th, 2023

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Luke Betts Baton Rouge, LA

They Did exactly as they promised. A/C went out, they had someone there within 24hrs. They approved the claim, and saved me a whole bunch of money!

2 years ago

Reply from American Home Shield

Luke, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 5th, 2023

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Glenda Conway Phoenix, AZ

Having to continually receive repair after repair on and item we felt definitely should have been replaced and would have lost all of our food if we didn’t replace it ourselves.

2 years ago

Reply from American Home Shield

Dear Glenda, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 25th, 2023

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Bill Fortner Las Vegas, NV

Had my refrigerator worked on 3 or 4 times and acting up again. Supposed to be a high end refrigerator but nobody knows how to work on it. Tired of putting out deductibles with no satisfaction.

2 years ago

Reply from American Home Shield

Bill, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 24th, 2023

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Sulemon Kathleen, GA

When I purchased my AHS policy my Air Conditioner is COVERED in the policy. But when I filed a claim for a damaged Air Conditioner, I was told that the most important part of the Air Conditioner is NOT COVERED and I have to pay $1,395.00.

2 years ago

Reply from American Home Shield

Dear Sulemon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 24th, 2023

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