American Home Shield: Read 34,890 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Deborah Weber

Prompt Response and they work with very reliable and reputable contractors

5 years ago

Reply from American Home Shield

Hi Deborah,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star

david ballestrasse

fast effective service and product, took care of my needs and gave good product

5 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star

James Perkins

They are very honesty and professional good courtesy service

5 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

check_circle

Verified Customer

star star star star star

J Shropshire

On time, courteous contractors. Knowledgeable and professional

5 years ago

Reply from American Home Shield

Hi J. Shropshire,
Thank you for providing us with such positive feedback about your American Home Shield experience. We hope you continue to enjoy the contractors that we provide!

Mar. 24th, 2020

check_circle

Verified Customer

star star star star star

Hope Downey, Realtor

Service and knowledge of products, and great attitude of service techs

5 years ago

Reply from American Home Shield

Hi Hope,
We are pleased to read your feedback about AHS from a realtors standpoint. We hope you continue to enjoy the technicians and service we provide.

Mar. 24th, 2020

check_circle

Verified Customer

star star star star star

Lorne Vegkley

Prompt response to service requests. Great service by technicians.

5 years ago

Reply from American Home Shield

Hi Lorne,
We strive to provide you with prompt and professional service. We hope you continue to enjoy AHS and the coverage we provide!

Mar. 24th, 2020

check_circle

Verified Customer

star star star star star

Stacey

Never had a problem with any contractor or scheduling or service

5 years ago

Reply from American Home Shield

Hi Stacey,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 24th, 2020

check_circle

Verified Customer

star star star star star

RAY SOTO

PROFESSIONAL AND QUALITY WORK, TIMELY AND THOROUGH REPAIRMEN.

5 years ago

Reply from American Home Shield

Hi Ray,
Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with the best technicians to complete each repair. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Valerie Cooper

Good service and quick to respond. Very professional serviceman who called on us.

5 years ago

Reply from American Home Shield

Hi Valerie,
We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

check_circle

Verified Customer

star star star star star

Bonnie

Quick service and dependable companies tht have completed our work

5 years ago

Reply from American Home Shield

Bonnie,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Cyndi

They provide service quickly. Service call is a great value.

5 years ago

Reply from American Home Shield

Cyndi,

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Dianne

Easy to get service and our technician was responsive and fixed problem

5 years ago

Reply from American Home Shield

Dianne,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Jerry

Great communication when a claim is submitted text email and phone. I have had good results

5 years ago

Reply from American Home Shield

Jerry,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Keith A Miller, Sr

Simply because we've had to file a claim and the experience of that.

5 years ago

Reply from American Home Shield

Keith,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Larry Shelton

The service provider on time and did a great job! Can't ask for anything more

5 years ago

Reply from American Home Shield

Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Larry

Usually good quick customer services. Some of the contractors assigned are good, some not so much.

5 years ago

Reply from American Home Shield

Larry,
We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experience with us regarding your service request. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Kenneth Brown

Great company, great staff, very Professional and prompt in servicing claims.

5 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star_border

M brown

Very good but scheduling could have less calls and texts. Faster response needed

5 years ago

Reply from American Home Shield

M,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Renee Posas

While this interaction was good, previous ones have not been. It's still a work in progress...

5 years ago

Reply from American Home Shield

Hi Renee,
We hope you continue to enjoy AHS and the services we provide!

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

Terry Lee

Great company issues are taken care of quickly and professionally

5 years ago

Reply from American Home Shield

Terry,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Yolanda Parvinpour

Contract isn't written correctly. There are areas that contradict one another to get them out of paying more.

5 years ago

Reply from American Home Shield

Yolanda,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

check_circle

Verified Customer

star star star star star

D. Whitley

They have good prices, Very good.prompt service, and a good reputation.

5 years ago

Reply from American Home Shield

Hi D. Whitley,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Carol Sands

Ability to match the right repair service to the job and the speed of service

5 years ago

Reply from American Home Shield

Hi Carol,
I enjoyed reading your review and hope you continue to enjoy American Home Shield and the fast service we provide!

Mar. 10th, 2020

check_circle

Verified Customer

star star star star star

Peter Redweik

Cost effective, responsive, timely, uses local business when available

5 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Randa Redd

They are pleasant and easy to get service or questions done in a proper time frame

5 years ago

Reply from American Home Shield

Hi Randa,
Your feedback is more than appreciated at AHS! We hope you continue to enjoy your experience and the fast and easy service we provide!

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star

Roderick

After two years, AHS has proven themselves after every work request.

5 years ago

Reply from American Home Shield

Hi Roderick,
Your patronage over the past two years is more than appreciated! It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star star

Brian Thompson

Very responsive with requested services. Friendly staff as well

5 years ago

Reply from American Home Shield

Good morning Brian,
Your feedback is more than appreciated! It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

check_circle

Verified Customer

star star star star star

Shirlene Wright

Took care of our problem in a timely manner . Very polite repairmen.

5 years ago

Reply from American Home Shield

Hi Shirlene,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 25th, 2020

check_circle

Verified Customer

star star star star star

HWS

I've needed their assistance twice and they have responded well both times.

5 years ago

Reply from American Home Shield

Hi HWS,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Jim Trebes

Very responsive to request using the online service request.

5 years ago

Reply from American Home Shield

Good afternoon Jim,
We love to hear about the ease of use that the online portal provides. It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

The technicians seem to provide better service knowledge in order to make repairs timely.

5 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Rhonda Troy

Quick and efficient, friendly and professional, knowledgeable and competent

5 years ago

Reply from American Home Shield

Hi Rhonda,
I would like to thank you for providing American Home Shield with feedback about your most recent experience. It is always pleasure to read about our customer repairs that are completed fast and efficiently.

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Nicole tenace

Excellent service time after time. Professional, timely and job gets done

5 years ago

Reply from American Home Shield

Hi Nicole,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

B. R. Major-Thomas

The representative was helpful and professional in assisting me to

5 years ago

check_circle

Verified Customer

star star star star star

Debbie Yount

Their associates help find a company that can provide service when needed

5 years ago

Reply from American Home Shield

Hi Debbie,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

check_circle

Verified Customer

star star star star star

Mike RebeccaLynn Zimmermann

helpful job well done pleasant person Knew what he was doing

5 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star

Leah Washington

Getting immediate service that fitted my schedule and my concerns were met.

5 years ago

Reply from American Home Shield

Hi Leah,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star

Katie

Great service with great contractors who do great work very accommodating

5 years ago

Reply from American Home Shield

Good morning Katie,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

Selmon west

Professional service man done great job explaining my problem

5 years ago

Reply from American Home Shield

Hi Selmon,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

Mike webster

GreatCustomer service the contractor was excellent and knew right what to do

5 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

Deb Viau

They come to the rescue very fast! My furnace was fixed the next day

5 years ago

Reply from American Home Shield

Hi Deb,
I am glad to hear about the quick repairs that were completed on your furnace. I hope you continue to enjoy American Home Shield!

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

Jo Ann Woodrich

Consistent through the years in providing service - and in a timely manner

5 years ago

Reply from American Home Shield

Good morning Jo Ann,

Your patronage to American Home has been appreciated over the years. We enjoy customer feedback about the great experiences that our technicians provide!

Jan. 17th, 2020

check_circle

Verified Customer

star star star star star

FaithbTucker

They were quick to respond to my plumbing issue and offered solution.

5 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

susan

reliable, reasonable, on time, honest knowledgeable , friendly, pure, clean

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner

Jan. 3rd, 2020

check_circle

Verified Customer

star star star star star

Patsy

Quick response to your problem. Courteous personal, great follow up

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Tanya Willette Smith-Thompson

They have bever failed to provide me with the services that i am in need of

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

star star star star star

Paula

Home Shield helped us replace the wall oven that burned out, and made the process seamless. Thank you!

10 months ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

star star star star star

Tammy

I liked the job that he did, very professional and the way he explained what he did and the way he cleaned up after the work was done very satisfied!

1 year ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

star star_border star_border star_border star_border

Marire Murawski

American Home Shield, has truly gone to crap, a real waste of money! We have been without a refrigerator for two months now! They stated they would be out today 12/09/2024 between 8-12pm then it was pushed out until 3pm and now 3:46pm. My husband has missed work for this reason. They should start compensating my husband for missed work. It is ridiculous to leave a family without a refrigerator for two months. WTH another company that has gone to crap!

1 year ago

Reply from American Home Shield

Hi Marire, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 10th, 2024

star star star star star

Martha

Very satisfied with the service, the young man they sent to repair the air conditioning was very kind and did a very good job.

1 year ago

Reply from American Home Shield

Hi Martha. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

American Home Shield Reviews