American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Kelley Haggerty Lake Mary, FL

Absolutely the worst customer service from their call center and the contractors are terrible. Save yourself the frustration and look into another company. Both times I’ve requested service from them it has been an absolute nightmare. The first time I ended up paying out of pocket because they sent two different repair companies each with different diagnosis and never fixed my air conditioner. If you call their 800 number expect to spend at least 45 minutes on hold and/or listening to their call center agents scripted responses and at the end of the wasted time expect no desolation.

2 years ago

Reply from American Home Shield

Hello Kelley. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. We are here to address your concerns. I would be happy to follow up with you to speak further regarding this matter.

Jan. 28th, 2022

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Anne Portland, OR

I have been trying to get a cooktop repaired for over 4 months. There is only one way to contact them and that is by phone. There is usually a 30 minute or more wait to talk to a person in another country. Everytime I call, a different person answers who has no idea of the 4 month history of my issue and I have to start from square one. I get a different answer each time I call and no one has the same story. They always say they will call me right back with an answer but that has not happened yet in the 28 times I have called them. Still waiting. Still no stove. Poor customer service.

2 years ago

Reply from American Home Shield

Hi Anne,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution.

Jan. 24th, 2022

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ltgib Augusta, GA

First of all they don’t answer phone. They send technicians that don’t know what they are doing. Try to swap parts until it works. Swapped parts three times still not working. They should have replaced until by the second visit. Save your money and time do not do business with this company. Between monthly fee and service call fee I could have just purchased a new washing machine.

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. We do hate to hear that you were not happy with the service for your clothes washer. I would be happy to look into this issue further and follow up with you.

Jan. 10th, 2022

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P d

I just saw 2 charges on my bank acct from you. I never used you, called you or signed up for you... I got an email today saying to activate my acct by verifying email so I did and it created a login ...then I see an acct has been active since Nov without my consent...how did u get payment info? I see a contract and all kinds of stuff linked to my email that I never consented to. How sus u get my info? This is personal info. I want this cancelled as it's at 30 days or 2nd billing just charged. I want full refund of 67.48 immediately.

2 years ago

Reply from American Home Shield

Hello Pd. Thank you for bringing this matter to our attention. I am sorry to hear that you were not aware you have a home warranty agreement with us. I would be happy to speak with you to assist with resolving this issue

Dec. 20th, 2021

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Charles Ray Parkville, MD

I had the worst experience with this company. I made in full to havey washer fixed. He said it was the magnet and he would come back the next day with the part and fix my washer. It took me 4 days to get in contact with him and he wouldñt answer my calls. Finally he came back and changed the part and it didn't fix the washer. I was charged 257.00 and now the company told me there's nothing they can do since I paid. I feel like I've been robed. It's a horrible experience and I'm going to have to file charges

2 years ago

Reply from American Home Shield

Hi Charles,
We appreciate your feedback regarding the washer repairs and charges. I would be glad to speak with you to discuss and assist.

Dec. 7th, 2021

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Juan Pelota Arcadia, CA

Terrible. Unable to speak to anyone other than the customer service rep who answers the phones. Cannot speak to a supervisor because they are not "on site". Was told countless times that a supervisor would call back within 30 min. Have never received one call back. Contractors they work with are shady and unreliable. Cannot wait for our contract to end.

2 years ago

Reply from American Home Shield

Hi Juan. Thank you for letting us know that you have not gotten the call back that you requested. I would be happy to speak with you to discuss this matter further.

Nov. 22nd, 2021

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Steve Singer Atlanta, GA

Terrible customer service, on hold for very long time , communication challenges in understanding what the problem is , zero follow up and extremely cumbersome process & procedures when trying to resolve issues . I had to cancel my contract via Twitter because I could not connect with a live person ; they put me on hold for 45 minutes and never picked up…No Thanks ; I’m done with this company.

3 years ago

Reply from American Home Shield

Hi Steve. Thank you for expressing your concerns. I really hate to hear that you decided to cancel your contract. I would be happy to speak with you if there is any unresolved issue that you may still need to address.

Nov. 8th, 2021

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don't use AHS Glen Burnie, MD

Save your money and do not purchase an American Home Shield warranty. $750 for the warranty, $289 for add-ons and $200 in service calls...only to be told every day that we will be contacted within 24-48 hours. They never call!!! We call them just to be told that over and over again. We tried to cancel and they told us no. SCAM!!! RIP OFF!!! Customer service agents are the rudest ever.

3 years ago

Reply from American Home Shield

Hello. We appreciate your feedback. I am sorry to hear that you feel your service needs have not been met. I would happy to speak with you to address your concerns further.

Nov. 1st, 2021

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Mama Wolf

Absolute garbage. They told us that they were covering the cost of repair on our boiler back in May. Every time we call them, they said they were just waiting on the parts & as soon as they come in, they'll set up a time to have it repaired. Fast forward to almost October, we're freezing. My husband calls them & NOW they are telling us that they are not covering it & we need to pay out of pocket. That would have been nice to know months ago & we could have started saving. So now we're stuck at our home being 60 degrees while we save up the money to fix out heat. Thanks a lot !

3 years ago

Reply from American Home Shield

Hi,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to discuss the boiler repairs that were completed in May.

Sep. 24th, 2021

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matthew nikkel Reno, NV

Bought a home with a broken ac and heater unit. After 4 months and 3 different companies provided by American home shield we didn't have it fixed in the middle of summer.....we called a real ac company and they fixed it within 2 hours out of our pocket cost. The heater is missing parts and American home shield voided the warranty because parts are missing and they only fix existing parts. This company is the worst company I have ever done business with.

3 years ago

Reply from American Home Shield

Hi Matthew. Thank you for expressing your concerns regarding the warranty coverage and issue with your air conditioning. I am sorry to hear that you were not pleased with the decision. I would be happy to speak you further regarding this matter.

Sep. 21st, 2021

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Laleh Javidzad Los Angeles, CA

It’s like pulling teeth to get any kind of compensation from this company. They never fixed or payed a dime for any problems we had with all of our appliances. They give vague and ambiguous answers on the phone. They all speak with heavy Heavy accents and make you want to just hang up and forget about your problem and just pay for it. In the end my freezer it’s still not working and they absolutely don’t care. I would never ever work with this company ever again. I’m sorry but I think they are thieves

3 years ago

Reply from American Home Shield

Good morning Laleh,
I hate to hear about your most recent AHS issues to receive compensation and the miscommunication to have the freezer repaired. I would be glad to speak with you to get the issues resolved.

Sep. 13th, 2021

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Otto Fleischer Kingman, AZ

Called in July 5 2021. Ac went out. I live in Az. yes some days are 115 degrees. it is September 3 and still have no ac! Very very poor customer service! Can't talk to anyone in the states. Get the same BS every time I call! Did i mention it gets 115 degrees! Calls some times last an hour just get the same reply. I will send a text message or I will email them! I notice at the end of these comments were sorry to hear bla bla bla and I/we would be glad to talk to you.

3 years ago

Reply from American Home Shield

Hi Otto. Thank you for letting us know the problem with your air conditioning has not been resolved. I can see why this would be upsetting. I would happy to speak with you to further address this issue.

Sep. 7th, 2021

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Tasoni Nermin Mansour Schenectady, NY

Very bad customer service. All overseas and it takes months to fix a problem. My AC broke down in May 2021 and I placed a service call. It is taking until mid August and it is still not fixed yet. I called the provider and they informed me that they are waiting for the AHS decision and it will most likely will be denied. I paid about $7,000 and waiting for the repair. Awful situation!

3 years ago

Reply from American Home Shield

Hi Tasoni. Thank you for your feedback regarding the experience for your air conditioning. I am very sorry to hear the issue has not been resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Aug. 16th, 2021

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Vishnu Shankar Tracy, CA

AHS IS A SCAM.. JUST STAY AWAY!! American Home Shield has one of the worst customer service I've ever experienced. I honestly don't know how they've so much rating on the BestCompany site. It took 7 phone calls and 3 weeks to speak with someone in the escalation department. Their agents have no clue on their company policy and practice, each one of them will give a different answer. It's better not to have a home warranty than to be with American Home Shield.

3 years ago

Reply from American Home Shield

Hi Vishnu. I am sorry to hear that you have been disappointed with the service you received. We are here to address your concerns. I would be happy to speaking with your further to assist witha resolution to this issue.

Jul. 30th, 2021

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Bill Aultman

We received an American Home Shield policy with the purchase of our new home. During the move in process, the compressor on our main floor unit went out. I attempted to reach out to customer service but was number 67 in line in the queue. This was last month (June 2021) and in Alabama. Temps were in the high 80's. I elected to hire a firm to come in and replace the compressor the next day for a very reasonable price. I reached out to American Home Shield to see if any type of reimbursement would be available and they wouldn't even discuss the matter with me. Very disappointing.

3 years ago

Reply from American Home Shield

Hi Bill. We appreciate your feedback. I can see why you would want to get your air working. I would be happy to speak with you further regarding this matter.

Jul. 23rd, 2021

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Alex R Washington, DC

Had AHS for close to a year. First service call was to fix a dishwasher.... after 2 months of no fix (provider disappeared and AHS did not want to get another one) I decided to cancel my AHS warranty and requested a refund for not meeting the contract. Not only did they decline, but they kept charging me after cancellation. Get ready for hours on end on the phone with them. All the positive reviews out there are websites created by them. Huge scam

3 years ago

Reply from American Home Shield

Hi Alex,
I would be glad to speak with you regarding your American Home Shield experience and the dishwasher repairs that ned to be completed.

Jul. 21st, 2021

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David McLaughlin Longview, TX

In 2019 I purchased a house and the seller provided an American Home Shield home warranty. The first year the warranty worked well, replacing a heater control board, a washing machine, and a combo oven after I paid the service fee each incident. This year, 2021, my a/c started acting up, freezing up, loss of refrigerant, and faulty control board. After paying for 6 months the a/c is not covered because it exceeds the 5 ton limit. After the administrative cancellation fee was applied I still owe them $4 and change. BUYER BEWARE.

3 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to review your experience with American Home Shield. We understand your coverage concerns. I would be happy to speak with you further to assist with a resolution regarding this matter.

Jul. 19th, 2021

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Teresa Cavallo San Antonio, TX

My last incident for my AC was painful. I had to do all the work in getting the part. I was without AC from June 8-June 30. The contractor could have gotten the part within a day but had to wait for American Home Shield to provide the part which took weeks. In addition all cost were not covered. I had to pay an additional $650 for the contractor to "modify" for the new part which I feel should have been covered by my insurance. I have been a loyal customer for over 10 years and I'm very disappointed in the recent service I received.

3 years ago

Reply from American Home Shield

Hi Teresa. I am sorry to hear that the you were not pleased with your recent service request for your air conditioning. We do understand how important it is to have your air working properly. I would be happy to speak with you to assist with this issue.

Jul. 16th, 2021

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Willie Sneed Dallas, TX

I'm sorry I had to give this company a star I could not write a review take this for what it's worth is a warning if you deal with American Home Shield is someone they sent out destroys your house as they did mines you will be the one having to pay the cost one of their reps in my house and did over $8,000 worth of damage can I have to pay for it destroyed my kitchen had to live in a hotel so if you American Home Shield and one of that people destroy your home they will not cover it

3 years ago

Reply from American Home Shield

Hi Willie,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Victoria Nino Huntington Beach, CA

The WORST customer service EVER. Our refrigerator broke and they told me we have to go TWO WEEKS without a fridge to order a part. I asked to speak to a manager, but there isn't one. What? I asked for them to expedite to part so my family can have food to eat, and they said, nope we don't do that. This is unethical, and every time I call I get someone in another country reading from a script, that won't escalate. They are trained to tell you no. DO NOT WORK WITH THEM!

3 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution for the refrigerator.

Jul. 21st, 2021

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seanth57 Columbus, GA

I recently filed a claims for a refrigerator not getting cold, they replaced the broken refrigerator with a brand new one, no hassles

3 years ago

Reply from American Home Shield

Hi Seanth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Don Ewald Oklahoma City, OK

This is quite possibly the biggest rip off going. First. I don't care what your issue is, you pay $100 up front. Wait for up to weeks for "their guy" who will more than likely tell you your issue is not worthy of replacement, may or may not patch it. Customer service sucks. Period. Trying to cancel a plan is near impossible. Run Forrest, RUN.

3 years ago

Reply from American Home Shield

Hi Don. I hate to hear you have not had a good experiene with our company. We are here to address your concerns and I would be happy to speak with you further to see how I may assist with a resolution.

Jun. 29th, 2021

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LaShawn Hawkins Oxon Hill, MD

Switching companies due to false advertising and price gouge after they could not fix the initial problem. Their technicians came in and quoted me a price for a part to fix my air conditioner. Once they found out the part was obsolete they decided it was something else and wanted to charge me a enormous price. Definitely poor service and false advertising!!

3 years ago

Reply from American Home Shield

Hi LaShawn,
Thank you for bringing the AC service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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DFW SIGNING Arlington, TX

I called for service request for my home air condition. Contractor came to house and followed up after 5 days when I was experiencing the same problem. Contractor has submitted his report to American Home Shield, and they have not contacted me for more than 72 hours. Anytime I call them they tell me the contractor's report is under review. We have been in our house without A/C for more than 1 week.

3 years ago

Reply from American Home Shield

Thank you for letting us know the problem with your air conditioning has not been resolved. We know how important it is to have your air working. I would be happy to speak with you and try to resolve the issue.

Jun. 28th, 2021

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Rodney Lee Fort Worth, TX

This is the worse experience I've ever had. I tried to cancel my policy after I sold my home and two years later it's still active. I know they knew I moved because they had my new home and phone number. Rather than me being able to call in directly to speak to cancellations, I had to call and sit on hold for one and a half hours just to be told the department was closed. This has flat-out been the most frustrating company to deal with. WAIST OF MONEY AND TIME!

3 years ago

Reply from American Home Shield

Hi Rodney,
I hate to hear about your most recent AHS experience and the repairs that need to be repaired. I would be glad to speak with you to get the issues resolved.

Jun. 18th, 2021

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Alex Chan Plainfield, IL

Do yourself a favor and never go with this company. Their customer service is terrible. They forward you to the wrong departments all the time and no one ever gives you a call back. I've been on the phone for 2+ hours now waiting to be "transferred" to a department that probably doesn't even exist. They claim to have sent me an email with regards to my cash out option 4 days ago and I haven't received shit.

3 years ago

Reply from American Home Shield

Hi Alex. I am very sorry to hear you have not been pleased with you latest experience with AHS. I'm sure it was frustrating not to be able to speak with someone to assist you. I would be happy to speak with you further regarding this matter.

Jun. 8th, 2021

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John Jacob Chiang Mai, 50

They charge your deductible EVEN when the repair is not completed or the contractor requests a ridiculous amount to repair it even if a non affiliated contractor will charge you far less. There is a $64 cancellation fee if you want to cancel your contract. They have changed recently and if you try to cancel the contract or dispute a charge or high price to repair and they will just keep you on hold for hours.

3 years ago

Reply from American Home Shield

Hello John. Thank you for writing a review to let us know about your AHS service experience. We are sorry to hear that your experience has been less than satisfactory. I will be more than happy to speak with you regarding this matter.

Jun. 1st, 2021

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lada Westminster, CA

They hire contractors that mostly have 1-star yelp reviews.. because those contractors are not able to fix anything.. I am on month 9 since my dishwasher broke. Spend hours on the phone, my case was "referred to contractor relationship unit", "expedited", "referred to supervisor". They promise to call you back and NEVER do. I still do not have a working dishwasher.

3 years ago

Reply from American Home Shield

Hi Lada,
Thank you for bringing your most recent issues with the dishwasher to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Eric Frisco, TX

SCAM! Stay away at all costs, this is the biggest scam company ever. They send out terrible 3rd party companies who get paid the bare minimum to barley fix the issue. It took 4 weeks to get my washer fixed and then when I canceled my policy they CHARGE you!!! Even though you don't sign a contract and when you agree to the month to month you will get a $75 dollar fee once you cancel. This company is the WORSE STAY AWAY! Seriously.

3 years ago

Reply from American Home Shield

Hi Eric,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Jay J. Redmond, WA

Terrible experience. Had 2 appliances with minor issues. They were unable to fix either for 4 months after sending several technicians. I have been trying to cancel their service for 2 months but they do not let you cancel by keeping on transferring you with the sole goal of keeping the monthly charge going. I have filed multiple complaints with the company with the hope of stopping them from charging my credit card.

3 years ago

Reply from American Home Shield

Hi Jay,
I hate to hear about your most recent AHS experience to have the appliances repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

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Tony Daher, DDS La Verne, CA

This is the worst company I ever used for Home Warranty. they keep you on hold forever, and sometimes after you wait for too long they hang up on you. Claim processing is very slow and they try to make up all excuses not to cover your claim , it takes them weeks for their technicians to look at the problem or to fix it. two times they charged for the claim and the technician did not fix the problem and still charged me for the service fee. What can I say HORRIBLE EXPERIENCE.

3 years ago

Reply from American Home Shield

Hi Tony,
Thank you for bringing your most recent experience to have the appliances repaired to our attention. I owuld be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Mark Alkoraishi Fullerton, CA

I have 5 contracts with this company. One for my primary residence and others are for some rentals. The experience with them is the WORST. They hire incompetent contractors who's only reason for signing up to be a contractor for AHS is because they are not good enough to get their own customers. I have had 3 incidents with them and do not recommend them. I plan to cancel my contracts with them and do not recommend them.

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for bringing the current issues with AHS to our attention. I would be glad to speak with you to reach a resolution for the incidents.

Apr. 19th, 2021

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William Sauder Gainesville, VA

My Air conditioning did not cool tech came out told me it is gone Needs Freon not covered my cost 1200.00 other parts not covered. Total cost to me 2150.00. Plus service call did offer to sell me a new one for 8.000. Why have a warranty for big ticket items when they don't want to cover it. Called customer service said they would get with the company and call me back. Still waiting. I don't expect I will hear back. All I can say is buyer beware

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 16th, 2021

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Elizabeth P. Johnston-Skeggs Atlanta, GA

Very,very,very poor! Overseas operation...Can barely understand a word they're speaking, argumentative,'double speak'....Price is muchmuch higher than listed-$125.for svc-$66mo.-piss poor Svc,long wait for Svc. W/ this co. since 2016-got sick of them. Tried to 'rope' me in further when giving notice of ending contract. Anyone trying to tell you AmericanHomeShield is a great co. is telling you a lie! Wouldn't have even given them them one star but the review couldn't be submitted otherwise! Don't waste your money!

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for bringing the contract pricing and service issues to our attention. I would be glad to speak with you to address your concerns.

Apr. 13th, 2021

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Liz Ellicott City, MD

I have been a customer for many years, and the AHS experience gets worse every year. During the past year, I have been on hold literally for hours waiting to speak with an agent. Clearly it is a foreign call center - for many agents, obviously English is not their native language. And unfortunately, the quality of the contractors has deteriorated to the point that it is no longer worth the hassle. This is the year that I cancel. For good.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 7th, 2021

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Lynnette Grady Indianapolis, IN

I am very pleased with American home shield they couldn't fix my refrigerator so they sent me a gift card for a new one. Going shopping for one now

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are glad we were able to offer a resolution to you.

Mar. 22nd, 2021

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Demetria Lee Richmond, TX

The service guys was very friendly and I felt safe with him working in my home...He gave excellent and professional service....

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 22nd, 2021

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Kenneth Turnbow Virginia Beach, VA

Horrible experiences!!! Don't USE! I called on a Friday morning. Today is Monday and my over flowing toilet still hasn't been serviced. I called multiples and there only solution was to continue to wait. Poor contractors that don't even have call back numbers just automated answering. If you have a problem over a weekend they said most of the contractors don't work weekends. Don't allow reimbursement from speedy service contractors like Roto Rooter or Mr Rotor. Had to call someone else, spent $400 just have it taken care of. Canceling my services.

3 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for bringing the toilet issue to our attention. I would be glad to speak with you to discuss the repairs that were completed by an outside technician.

Mar. 8th, 2021

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Vrf Forever ,

Have been without my dishwasher since July 2020. Parts unavailable. In November 2020 was told it would have to be replaced and the authorization department would contact me. Since then have names of 12 employees who have told me they would have their supervisors email authorization department and would call back and authorization department would email. I have received no call backs and no emails. Same news today when I called. They are stringing me along until my contract ends. I am contacting my Attorneys General Office today. I have been lied to enough.

3 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience and the dishwasher repairs that were not completed since July. I would be glad to speak with you and get the issues resolved.

Feb. 22nd, 2021

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Eric J Powers Mooresville, NC

I wish I could give a ZERO star review. This is one sketchy outfit. I literally have spoken to 9 different people to resolve my denied claim issue and sent screenshots of my agreement to them. Still denied. Be careful the salespeople are very sweet and nice but try and file a claim and you are in denial hell. STAY AWAY FROM THEM IT IS A SCAM! If you have a claim they charge you to send someone out to tell you they won't cover it.

3 years ago

Reply from American Home Shield

Hi Eric,
Thank you for taking the time to share your review about your ongoing issue and customer service experience to have the claim resolved.

Feb. 11th, 2021

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David Garber Cape Coral, FL

My so-called warranty with AHS has been non existent. They do not answer their phone--you can only file a request on line. They will have a contractor contact you after you pay a $100. fee, In my case the response time has been 10 days to over two weeks--unacceptable when you have no hot water. If you hire a plumber yourself to get you hot water heater fixed, you're not getting your $100. back. For me this company has been a complete ripoff.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing these issues to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Christina Davison Bel Air, MD

Since switching to AHS over a year ago I have been very happy with the responsiveness and companies being sent out for the service calls. Thank you!

3 years ago

Reply from American Home Shield

Hi Christina,
We are pleased to hear about your decision to become a member of American Home Shield. We hope you continue to appreciate the ease of service that is provided!

Feb. 5th, 2021

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LT Hayes Frankfort, KY

Requested service in the evening, was contacted the next day and had someone onsite the following morning. Awesome first experience.

3 years ago

Reply from American Home Shield

Hi LT,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Glenn P Laughner Fernley, NV

everything was taken care of. our tech was polite professional and worked rather quickly . got it done actually a couple hours before our service window.

3 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Jeannette Marquardsen Delano, CA

I had a new water heater installed that was bad. Got a pre authorization and immediately emailed the invoice that I paid in full . Called 11 times with average hold time is 45 min to talk to someone. The call was escalated every time because even after email confirmation they had nothing. It is now 3 month later and sill have not been paid and can not get an answer when I will be paid. They completely drop the ball every time I call. So frustrating I have literally been on the phone with them all freaking day.

4 years ago

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Savannah Fish Tucson, AZ

They send out other crap companies that won't do the job correctly or at all. Then when you call them, not only will they do nothing to solve the actual problems, they will keep promising to call you back and do this and that for you then don't. Listen to other people when they tell you this insurance is not worth it. It's nothing more than a scam.

4 years ago

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JULIA A RHODES

AMERICAN HOME SHIELD PROMISES TO DELIVER TOP QUALITY SERVICES AND PROVIDES MAGNIFICENT CONTRACTORS TO GET THE JOB DONE!!

4 years ago Edited January 10, 2024

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chinki Oakland, CA

I want to give them 0 star for harassing me for not processing my work request on time due to outstanding bills. I have talked to service rep couple of times at various occasions and they have told me clearly that my bills are paid on time but their system has not been updated by their accountant. It has been 3 weeks since they said they will get back to me to take my work order. No one has called me back and my account still shows past due. I am cancelling my membership since they are pathetic company to rely on when it comes to service requests. I won't recommend them to anybody.

4 years ago

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Iveth Calderon Riverside, CA

I did not recommend this company is the worse company I found a stain at the ceiling in my dining room and call american home shield to report , they send 2 different plumbing companies horrible services they didn't know exactly diagnostics and I request a third opinion the technician came and opening a hole in my ceiling and another hole in wall bath they said it was a valve that was happens on September first and I

4 years ago

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Gary Stevens Washington, DC

AHS is indifferent to customer complaints. They use dishonest contractors, and attempts to get help from AHS are ignored. Customer Service reps are in the Philippines and ignore concerns, brush off customer problems. Getting follow-up is impossible. Last summer it took three months to get my AC fixed because the contractor was unreliable and AHS refused to reassign the job to an honest technician. I had to email AHS execs using their private Facebook profiles to get any resolution.

4 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feedback regarding your service experience. I am sorry you were not pleased with the service you received. I would be happy to speak with you to address any unresolved issue.

Sep. 29th, 2021

American Home Shield Reviews