American Home Shield: Read 34,899 User Reviews From Real Homeowners

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CHRISTINA Tulare, CA

I have had multiple bad service providers come to my house and I have to argue with with you all when I call AHS to complain and explain they are sending crack heads and fake technicians to my home. Sear is the best! They have to come after the bad providers & fix the problem. I have had AHS 16 years and have used only 4 -5 times

2 years ago

Reply from American Home Shield

Hi Christina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Rhiannon Scott Topeka, KS

Like the coverage. The vendors have all been kind and knowledgeable. Dislike zero notification of plan price increases which then increases the monthly payment.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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Lorenzo Ortega Longwood, FL

I dislike the fact that ive been a loyal customer with you guys for years for 2 of my houses and have decided to increase the same exact plan ive had with you to $20 more a month. I plan to cancel and get a different Home Warranty company that does not take advantage of loyal customers. Also, I’ve had issues in the past with some companies you guys dispatch to my home, some have even been disrespectful to my mother that was reported.

2 years ago

Reply from American Home Shield

Hi Lorenzo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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AMY Midlothian, VA

Save your money. Just about every technician who has ever responded to a service for me over the past 10 yrs has confirmed AHSW is a racket. I kept it for so long because my heat pump has had so many issues. I’ve paid a lot out of pocket and continue to have issues. Now they say I must replace the air handler and my portion is over $2000. I canceled it and am done with the headache. Best decision I ever made. They never did anything quickly. It was absolutely ridiculous.

2 years ago

Reply from American Home Shield

Hi Amy,
Thank you for sharing your feedback. We would be glad to speak with you to further assist.

Feb. 28th, 2023

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Ronald Turner Plano, TX

timely and competent service. both the plumber and the dryer repair tech were knowledgeable and quickly identified the issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Kathy Lee Tolfa Warrensburg, MO

I am moving so I will no longer need this serivce and you do not have anything on your site to cancel the account. I called in and it was diffcult to speak with your customer service. They would no connect me to the department that would cancel the account. They would not let me set a date. I am moving and AHS just made it harder for me.

2 years ago

Reply from American Home Shield

Kathy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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NICHOLE Dublin, OH

Easy to get ahold of and good follow up. Helped replace my refrigerator and furnace with warranty without too much hassle.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Angie Boeger LA

They are a great company and I haven't had a problem getting issues fixed. They have gotten the service as quick as possible.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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FELIX Fairfield, CA

It gives me great piece of mind to know that American Home Shield has my back in case I have a need for urgent home repairs!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Mark Carmek

Plumber coms rips out kitchen sink and garbage disposal. All sitting on my floor and tell me I have to pay for it because it wasn’t installed right. I had to pay him 600.00. After many calls to what they call customer service. Each call I had to start all over finally one said they give me back 300.00 because I was going to cancel they sent 54.00

2 years ago

Reply from American Home Shield

Mark, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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RONALD Eagle, CO

the young man that serviced my oven was great and professional. within 30 minutes he had found the problem and fixed it.

2 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 24th, 2023

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REED Surprise, AZ

The service technician was very professional and thorough. No problems with service! I did have problems calling in for service. It was difficult to understand the person I was talking with. This is a reoccurring problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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DENISE South Bend, IN

I’m about 50% happy with the service people you’ve sent and 50% unhappy. There should be an option to choose service people who have shown on time and done a good job again instead of having random people show up.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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ALAN Grand Rapids, MI

I am extremely happy with the outcome of my first claim. Thankyou for your professionalism, efficiency and great customer service.!!!!!

2 years ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Christna Turner Chicago, IL

I used to recommend this company to all of my clients but after the experience I have had now twice, that will no longer happen. Vendor canceled on me without my notification. Warranty approved a repair without consulting me regarding the repair and my options. The time frame from when I pay for the claim versus when a vendor schedules an appointment is horrible and that’s if the vendor schedule. I have had to reach out twice to the vendors to schedule and then they’re not available right away. I will definitely be shopping around for other warranty companies

2 years ago

Reply from American Home Shield

Hi Christna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Wayne Brule Phoenix, AZ

I changed a bulb in my hood. When replacing it it arc’s and a wire burned out. You wouldn’t cover a repair/replacement since I changed the bulb. The alternative, pay you $125 to have a service tech come out to replace a bulb which costs less than $1.50. Just a scam.

2 years ago

Reply from American Home Shield

Hi Wayne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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ERIC San Pedro, CA

I have had such a horrible experience just getting my water heater repaired. I've not had hot water for over 3 weeks. 1st company called Abe's plumbing was a scam. Now Plumbers Inc. Won't acknowledge and won't respond to me or your company regarding the diagnosis. One technician can hold my repair hostage for over two weeks. I want my service fee and monthly payment refunded because this is being handled very poorly.

2 years ago

Reply from American Home Shield

Eric, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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ihsaa44 Quakertown, PA

They fix my range next day. Day I reported next day I received a call from the technician and third day they fixed the problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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TROY West Warwick, RI

American Home Shield always comes through when you need them. I have used my policy many times and never have been disappointed.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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JOHN Birmingham, AL

I called for assistance. A technician was assigned and came in a timely manner. My heat pump was up and running in no time.

2 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 22nd, 2023

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BARBARA Fairburn, GA

It’s quick, straightforward, and easy. I’m matched with a professional same day and have appointment schedule the very next day.

2 years ago

Reply from American Home Shield

Hi Barbara, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Doniel KitchenKnight Los Angeles, CA

American Home Shield saved me time and money. Only paid my service fee for a repair that would have cost hundreds of dollars.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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VINCENT Riverside, CA

Good service to have after purchasing a home. Filed to claims for service and AHS was extremely helpful and saved us several hundred dollars.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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ANITA Grand Junction, CO

I don't know the names of the people I spoke with, but everyone was amazing, including the technicians that were sent to my house.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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Paul Isenstadt Colorado Springs, CO

I liked calling in getting a voice recording with prompts. I was out town next day contractor called ad 5 days later had a new hot water heater SLICK

2 years ago

Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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yanaf ghannam Greenville, SC

Quick, easy and polite. There were no hoops to jump through or hours of paperwork. I told them the problem and the took care of everything

2 years ago

Reply from American Home Shield

Hi Yanaf, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Thomas Buechler Las Vegas, NV

We sold our house with the America Home Shield to the new owners and it was the biggest pain to get it transferred over to them .My real estate agent and me were on a conference call with them for over a hour. It was from there call center in India and they transfer it from the new owners to the new owners when it had to be transferred from me to the new owners. It took two more days of calling them to get it straight. And then they overcharge me and I had to fight to get that back. Worst customer service ever.

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Joseph Mule' Ocala, FL

Definitely worth the money to have a home warranty. There are so many appliances that can go belly up, AHS. Has a plan for every budget….

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Lisa T Livonia, MI

It was easy to schedule based on my availability. The plumber called before he was there to let me know they were on their way. Great service!

2 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for your feedback!

Feb. 20th, 2023

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Gerald Brush Tuscola, IL

Everyone I spoke with was courteous and informative Even patient when they had to explain all the tech things I did not understand.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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TINA

This is the first time I’ve ever used this product that I bought. I have electrical issues they sent two different companies to come out check it they found the problem but they refused to fix it unless I do 90% of the work I don’t know why I’m paying monthly fees for something that I have to go under. Find the location where the electrical issue problem is I don’t know anything about electricity before they’ll come back and complete the job of rewiring.

2 years ago

Reply from American Home Shield

Tina,
Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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FRED

Quite disappointed and appalled. I had to pay a service fee of $125 twice for one service call because they had to come multiple times when it was no fault of mine and I was eventually asked to pay the vendor the full cost of repair after I was assured everything was going to be taken care of. They managed to code it to prevent payment. That's just terrible. It's been almost three weeks and my issue hasn't even been resolved.

2 years ago

Reply from American Home Shield

Fred, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Millan Hupp Tulsa, OK

Overall, I'm very happy with the company aside from my premium going up 33% from when I secured my policy less than 3 years ago.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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RONALD Palmyra, WI

Been with American home shield for almost 15 years ...called out a plumber ..of course American Home Shield did take my service fee money .....plumber came out did nothing ....repeat did nothing ...still took my service money ....no refund or so sorry ...nothing American Home Sheild sucks .....why ....i called to get service fee back ...nothing ...then i go to cancel service with American Home Sheild ...charged me 79 dolllars to cancel ....wtf

2 years ago

Reply from American Home Shield

Ronald, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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David Michael Cavazos, Sr. Corpus Christi, TX

What I like about this company is the trustworthiness. The least is the language barrier communicating with the customer service reps.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Kem Clark Benton, AR

Service technician said my gas heater was out dated and needed to be replaced and then because I found out the problem the controller board was burned up and fan in the furnace was rusted to peaces I don't think it was right not to fix my furnace

2 years ago

Reply from American Home Shield

Kem, Thank you for letting us know about your concerns regarding your Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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CC JC Cypress, TX

I have had number of problems with my appliances and A/C system. AHS has delivered up to my expectations so far with great service.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Rmit Wadehra Philadelphia, PA

Most of the items I have submitted about ended up being not covered - as a result, I still had to pay $75-$100 each time to effectively get a quote (because it wasn’t covered) . Maybe American home shield works for newer homes, but if you have an old home or one that uses gas, it’s a very poor option. Another of their contractors has yet to call me after 2 1/2 weeks and me calling them back three times. Will be canceling after my year is up at this rate.

2 years ago

Reply from American Home Shield

Rmit, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Pamela Russell Cleveland, GA

I have had a good experience with the company. The company has responded in a timely manner and any problem I may have had has been resolved.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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JAMES Rockford, MI

Absolutely terrible service - it took thirteen days, two reschedulings on their part and a no show to a third appointment (yes, I missed work to be stood up) before our sewage pump was repaired on the FOURTH attempt. Multiple calls to AHS and assigned vendor before work was finally completed, and then a $500 high end pump with replaced a cheap, inferior $120 model from a big box store. Unable to run water, flush or do laundry in lower level for nearly two weeks - and AHS said sewage issues are given “top priority”? Calling the Better Business Bureau next. Cannot recommend.

3 years ago

Reply from American Home Shield

Hi James, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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HEDDY Colorado Springs, CO

The use of operators from other countries, I.e., the Phillipines, India is extremely annoying. The have no personality it appears they are reading from a script and will interrupt you to read more. They offer nothing that isn’t in the script. I ask to speak to an American which never happens. I hang up repeatedly without a resolution

3 years ago

Reply from American Home Shield

Hi Heddy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Gerardo Herrera Highland, CA

American home shield makes it very easy and painless to submit a claim. All the companies that they have sent to our house have been very good.

3 years ago

Reply from American Home Shield

Hi Gerardo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 10th, 2023

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Larry

3 years ago Edited August 15, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 14th, 2023

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BETH Frankfurt am Main, HE

Quick service and fairly low deductible. Definitely worth just for the peace of mind knowing that issues will be taken care of

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 14th, 2023

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Elizabeth Gilbertson De Forest, WI

The first time I requested help with my furnace it took over 24 hours. I called and received help that night. The second time I requested help for the same problem I got help within a couple hours.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

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WENDY Surprise, AZ

The claims I filed were done very fast and professional. The service representatives that were sent out courteous and professional.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

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MARJORIE Ponchatoula, LA

AHS insisted that my dishwasher be repaired vs replaced. Five months later and invoices for parts and labor totaling $1432.17 and the dishwasher is not working AHS decided to replace the dishwasher. The option offered with no cost to me was a piece of junk. After much deliberation and research I purchased a dishwasher from an independent dealer. AHS will now pay me $379.62 for the dishwasher and is refusing to cover the cost of installation which my warrenty states is covered. I will absolutely not recomend AHS to anyone at any time

3 years ago

Reply from American Home Shield

Marjorie, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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DAVID Jacksonville, FL

Claims always denied. I have been told by many service companies that they will not work with them, and I see why. My issue actually cost me more because of the $125 fee to have someone come out and find a reason NOT to cover the issue. My recommendation, take the $ you are giving them and put into an interest bearing account for emergency repairs

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Kyle Arpe Lynchburg, VA

Very quick to get professional services to out to my home to fix any issues I've had with appliances, plumbing, and HVAC systems.

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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Bob Gu Livermore, CA

So far, I am quite happy with the service from American Home Shield. Whenever I submitted the request, I always get a timely response.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

American Home Shield Reviews