American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Letroy Rome Dhahran, 04

American Home Shield always communicate regarding your claims. They make sure you are satisfied with the recommended third-party vendor’s service.

2 years ago

Reply from American Home Shield

Hi Letroy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Frank Deloache Houston, TX

Excellent customer service answers all your questions give update on repair work good follow to.see if contractor has contact me

2 years ago

Reply from American Home Shield

Hi Frank, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Leah Curran

Does have coverage for a lot of items in the house. Terrible customer service. Won't take responsibility for selecting bad contractors who broke other things in my house during a repair. Wouldn't reassign my claim either. Fought for over a month for them to hold their selected contractor responsible, but instead took the contractor's side. Wouldn't even waive the service fee to have someone come fix the issue.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Helen Defilippo Phoenix, AZ

What i liked about American Home Shield is that it's easy to put in a claim. What i dislike like was that we had the air conditioner tech come out multiple times last summer for the same issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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James Manuel High Point, NC

i was very disappointed with the small amount paid regarding replacing my AC unit. On most other repairs, I was satisfied. Also, very disappointed on them going up over 25% on my premium

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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ROSALIND Cordova, TN

Repeated billing issues, repeated issues with multiple dispatches that required constant follow up to ensure a resolution. Being an AHS customer has been exhausting, but beneficial.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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LT Beard Kansas City, MO

I liked the quick responses as far as contractors to the problems I've had at my home. Although their customer service department was rarely able to handle my issues, which is why I canceled my contract with them.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Tera Yeoman Broken Arrow, OK

Very professional and efficient! I am so pleased with American Home Shield because my heat blower went out and they replaced it with no charge.

2 years ago

Reply from American Home Shield

Hi Tera, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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STEPHEN OLOMUKORO Baltimore, MD

Terrible service. I had a dishwasher that was not working. Called them and repair person was terrible. Had to buy a new dishwasher because unable to fix it. Toilet leaking and was repaired one year ago, now having same problem again because of cheap materials used to fix the first time. I had to call someone else to fix it this time.

2 years ago

Reply from American Home Shield

Stephen, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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WILLIAM Spring, TX

Re Dispatch ID: 200813008. Microwave Oven. Assignment of service company was prompt and efficient but the service company couldn't fix the appliance on first visit and the wait for parts is approaching two weeks. Still waiting for repair. Major inconvenience . We are elderly homebound couple who do most meal prep with microwave oven.

2 years ago

Reply from American Home Shield

William, Thank you for letting us know about your concerns regarding your Oven request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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PATRICK Grand Junction, CO

Everything went as it should. I was pleased and satisfied. This is the second you have sent this to me. Please, I’m happy

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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PJ Las Vegas, NV

I rate this at a 10 due to customer service Reps being nice & calming and they make sure u get a repairman for that particular “broken” item.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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Adriana Cernat Wylie, TX

It’s insane how they process claims. They sent the same incompetent contractor on 5 recalls in the span of less than 30 days. They cannot figure the issue out the the warranty company refuses to assign someone else. They said after 30 days of recalls I would need to pay another time the deductible. Until the contractor themselves asked for second opinion. Not sure why I am paying for this.

2 years ago

Reply from American Home Shield

Adriana, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Noel Natchitoches, LA

American home shield is a great company that stands behind their customers Are you a have you ever been paying customer?

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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CHRISTINA Tulare, CA

I have had multiple bad service providers come to my house and I have to argue with with you all when I call AHS to complain and explain they are sending crack heads and fake technicians to my home. Sear is the best! They have to come after the bad providers & fix the problem. I have had AHS 16 years and have used only 4 -5 times

2 years ago

Reply from American Home Shield

Hi Christina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Rhiannon Scott Topeka, KS

Like the coverage. The vendors have all been kind and knowledgeable. Dislike zero notification of plan price increases which then increases the monthly payment.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 1st, 2023

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Lorenzo Ortega Longwood, FL

I dislike the fact that ive been a loyal customer with you guys for years for 2 of my houses and have decided to increase the same exact plan ive had with you to $20 more a month. I plan to cancel and get a different Home Warranty company that does not take advantage of loyal customers. Also, I’ve had issues in the past with some companies you guys dispatch to my home, some have even been disrespectful to my mother that was reported.

2 years ago

Reply from American Home Shield

Hi Lorenzo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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AMY Midlothian, VA

Save your money. Just about every technician who has ever responded to a service for me over the past 10 yrs has confirmed AHSW is a racket. I kept it for so long because my heat pump has had so many issues. I’ve paid a lot out of pocket and continue to have issues. Now they say I must replace the air handler and my portion is over $2000. I canceled it and am done with the headache. Best decision I ever made. They never did anything quickly. It was absolutely ridiculous.

2 years ago

Reply from American Home Shield

Hi Amy,
Thank you for sharing your feedback. We would be glad to speak with you to further assist.

Feb. 28th, 2023

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Ronald Turner Plano, TX

timely and competent service. both the plumber and the dryer repair tech were knowledgeable and quickly identified the issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Kathy Lee Tolfa Warrensburg, MO

I am moving so I will no longer need this serivce and you do not have anything on your site to cancel the account. I called in and it was diffcult to speak with your customer service. They would no connect me to the department that would cancel the account. They would not let me set a date. I am moving and AHS just made it harder for me.

2 years ago

Reply from American Home Shield

Kathy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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NICHOLE Dublin, OH

Easy to get ahold of and good follow up. Helped replace my refrigerator and furnace with warranty without too much hassle.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Angie Boeger LA

They are a great company and I haven't had a problem getting issues fixed. They have gotten the service as quick as possible.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 27th, 2023

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FELIX Fairfield, CA

It gives me great piece of mind to know that American Home Shield has my back in case I have a need for urgent home repairs!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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Mark Carmek

Plumber coms rips out kitchen sink and garbage disposal. All sitting on my floor and tell me I have to pay for it because it wasn’t installed right. I had to pay him 600.00. After many calls to what they call customer service. Each call I had to start all over finally one said they give me back 300.00 because I was going to cancel they sent 54.00

2 years ago

Reply from American Home Shield

Mark, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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RONALD Eagle, CO

the young man that serviced my oven was great and professional. within 30 minutes he had found the problem and fixed it.

2 years ago

Reply from American Home Shield

Hi Ronald,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 24th, 2023

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REED Surprise, AZ

The service technician was very professional and thorough. No problems with service! I did have problems calling in for service. It was difficult to understand the person I was talking with. This is a reoccurring problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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DENISE South Bend, IN

I’m about 50% happy with the service people you’ve sent and 50% unhappy. There should be an option to choose service people who have shown on time and done a good job again instead of having random people show up.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 27th, 2023

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ALAN Grand Rapids, MI

I am extremely happy with the outcome of my first claim. Thankyou for your professionalism, efficiency and great customer service.!!!!!

2 years ago

Reply from American Home Shield

Hi Alan, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 24th, 2023

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Christna Turner Chicago, IL

I used to recommend this company to all of my clients but after the experience I have had now twice, that will no longer happen. Vendor canceled on me without my notification. Warranty approved a repair without consulting me regarding the repair and my options. The time frame from when I pay for the claim versus when a vendor schedules an appointment is horrible and that’s if the vendor schedule. I have had to reach out twice to the vendors to schedule and then they’re not available right away. I will definitely be shopping around for other warranty companies

2 years ago

Reply from American Home Shield

Hi Christna, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Wayne Brule Phoenix, AZ

I changed a bulb in my hood. When replacing it it arc’s and a wire burned out. You wouldn’t cover a repair/replacement since I changed the bulb. The alternative, pay you $125 to have a service tech come out to replace a bulb which costs less than $1.50. Just a scam.

2 years ago

Reply from American Home Shield

Hi Wayne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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ERIC San Pedro, CA

I have had such a horrible experience just getting my water heater repaired. I've not had hot water for over 3 weeks. 1st company called Abe's plumbing was a scam. Now Plumbers Inc. Won't acknowledge and won't respond to me or your company regarding the diagnosis. One technician can hold my repair hostage for over two weeks. I want my service fee and monthly payment refunded because this is being handled very poorly.

2 years ago

Reply from American Home Shield

Eric, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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ihsaa44 Quakertown, PA

They fix my range next day. Day I reported next day I received a call from the technician and third day they fixed the problem.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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TROY West Warwick, RI

American Home Shield always comes through when you need them. I have used my policy many times and never have been disappointed.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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JOHN Birmingham, AL

I called for assistance. A technician was assigned and came in a timely manner. My heat pump was up and running in no time.

2 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 22nd, 2023

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BARBARA Fairburn, GA

It’s quick, straightforward, and easy. I’m matched with a professional same day and have appointment schedule the very next day.

2 years ago

Reply from American Home Shield

Hi Barbara, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Doniel KitchenKnight Los Angeles, CA

American Home Shield saved me time and money. Only paid my service fee for a repair that would have cost hundreds of dollars.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2023

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VINCENT Riverside, CA

Good service to have after purchasing a home. Filed to claims for service and AHS was extremely helpful and saved us several hundred dollars.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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ANITA Grand Junction, CO

I don't know the names of the people I spoke with, but everyone was amazing, including the technicians that were sent to my house.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 23rd, 2023

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Paul Isenstadt Colorado Springs, CO

I liked calling in getting a voice recording with prompts. I was out town next day contractor called ad 5 days later had a new hot water heater SLICK

2 years ago

Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 22nd, 2023

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yanaf ghannam Greenville, SC

Quick, easy and polite. There were no hoops to jump through or hours of paperwork. I told them the problem and the took care of everything

2 years ago

Reply from American Home Shield

Hi Yanaf, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 22nd, 2023

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Thomas Buechler Las Vegas, NV

We sold our house with the America Home Shield to the new owners and it was the biggest pain to get it transferred over to them .My real estate agent and me were on a conference call with them for over a hour. It was from there call center in India and they transfer it from the new owners to the new owners when it had to be transferred from me to the new owners. It took two more days of calling them to get it straight. And then they overcharge me and I had to fight to get that back. Worst customer service ever.

2 years ago

Reply from American Home Shield

Hi Thomas, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Joseph Mule' Ocala, FL

Definitely worth the money to have a home warranty. There are so many appliances that can go belly up, AHS. Has a plan for every budget….

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 23rd, 2023

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Lisa T Livonia, MI

It was easy to schedule based on my availability. The plumber called before he was there to let me know they were on their way. Great service!

2 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for your feedback!

Feb. 20th, 2023

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Gerald Brush Tuscola, IL

Everyone I spoke with was courteous and informative Even patient when they had to explain all the tech things I did not understand.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 17th, 2023

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TINA

This is the first time I’ve ever used this product that I bought. I have electrical issues they sent two different companies to come out check it they found the problem but they refused to fix it unless I do 90% of the work I don’t know why I’m paying monthly fees for something that I have to go under. Find the location where the electrical issue problem is I don’t know anything about electricity before they’ll come back and complete the job of rewiring.

2 years ago

Reply from American Home Shield

Tina,
Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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FRED

Quite disappointed and appalled. I had to pay a service fee of $125 twice for one service call because they had to come multiple times when it was no fault of mine and I was eventually asked to pay the vendor the full cost of repair after I was assured everything was going to be taken care of. They managed to code it to prevent payment. That's just terrible. It's been almost three weeks and my issue hasn't even been resolved.

2 years ago

Reply from American Home Shield

Fred, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Millan Hupp Tulsa, OK

Overall, I'm very happy with the company aside from my premium going up 33% from when I secured my policy less than 3 years ago.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 15th, 2023

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RONALD Palmyra, WI

Been with American home shield for almost 15 years ...called out a plumber ..of course American Home Shield did take my service fee money .....plumber came out did nothing ....repeat did nothing ...still took my service money ....no refund or so sorry ...nothing American Home Sheild sucks .....why ....i called to get service fee back ...nothing ...then i go to cancel service with American Home Sheild ...charged me 79 dolllars to cancel ....wtf

2 years ago

Reply from American Home Shield

Ronald, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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David Michael Cavazos, Sr. Corpus Christi, TX

What I like about this company is the trustworthiness. The least is the language barrier communicating with the customer service reps.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 15th, 2023

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Kem Clark Benton, AR

Service technician said my gas heater was out dated and needed to be replaced and then because I found out the problem the controller board was burned up and fan in the furnace was rusted to peaces I don't think it was right not to fix my furnace

2 years ago

Reply from American Home Shield

Kem, Thank you for letting us know about your concerns regarding your Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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