American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Monique Hendricks

Home Shield has given me the piece of mind that I needed to ensure my house is kept current with maintenance upkeep and service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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DAVID Raleigh, NC

American Home Shield has been used by our household on our Primary Residence as well as our Investment Homes, and they are well worth the cost!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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LAWRENCE Antelope, CA

AHS has been excellent in servicing all my home needs. Could've ask for a better home warranty anywhere else. Thank You.

2 years ago

Reply from American Home Shield

Lawrence, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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ROSE Fairburn, GA

Ive been calling since the beginning of Dec to have my A/c repaired. The 1st company reported the wrong issue and didn't touch the system. They second company came but will not submit the diagnosis in order for the company to say whether it will be covered or not.. We have been waiting over a month to get this resolved with no luck!!!Not a good experience .

2 years ago

Reply from American Home Shield

Hi Rose, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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John Sower Denver, CO

My rating is low mostly because of Home Shield Co. This has been going on sense August For my refrigerator part. The agreement is for finishing a job and getting parts, in 30 days. Now I have called several times and the operators don’t seem to know all the answers, they just say the part has not come in. Now in order for me to get more answers I have to get really mad so they will give me a supervisor, who can get me more information. Even they are limited, again this has been going on sense August.

2 years ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Carolina Martinez Abarca Lancaster, CA

Not happy I get promised I’m getting called back, this has been twice and have not gotten a return call. I’m not happy with the service, two weeks ago I was trying to cancel but representar said she was going to review and try to help me because I have a good plan but I mentioned that I was told I was not covered for repairs so I wish to cancel.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 13th, 2023

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Gerald Melnick Milwaukee, WI

, love that I don't have to look for a service man and make arrangements. I tell him the problem and they select the right Service Company to handle it

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Vache Garabedian Reseda, CA

Service provider came the following morning, provided sound advice, and I received my reimbursement check from the company within 2 weeks.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 12th, 2023

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ALAN Colton, OR

Do not like having to talk with customer service agents I can barely understand. Have contacted 2 times when I was told I would get a call back “today” from the local company (on weekend) and was not called back.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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Lo Columbus, OH

Wish you would cover inside plumbing pipes w possible tree roots. Tech said it’s considered an act of God but it’s a pipe in a home that AHS should cover no matter the reason. Technicians then get lazy and don’t try to remedy the situation and tech just left w our drain still clogged /bathroom unusable.

2 years ago

Reply from American Home Shield

Hi Lo,
Thank you for bringing your experience to our attention. I would be glad to speak with you to address the plumbing repairs.

Jan. 11th, 2023

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SALLY Reno, NV

American Home Shield through use of their service provider, A and R Complete Service Corp., did not provide the necessary inspection and service to correct the heater issue. American Home Shield did not provide alternative providers though they were informed after each service that A and R did not resolve the heater problem. The result is that I have had a home in the 50 degree range and unacceptable problem resolution from both providers leaving me dealing with an emergency situation though I paid for services from both providers to resolve.

2 years ago

Reply from American Home Shield

Hi Sally, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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CONNIE Rio Rancho, NM

Our hot water heater went out. Your service was prompt and appreciated. It took a little longer to get replaced but worth the wait!

2 years ago

Reply from American Home Shield

Connie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Maddi Parish

Super easy to use when something needs repaired. Only issue is how many times they called me when my warranty was getting close to expiring.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Keith Brown Buckeye, AZ

When I called for a repairman to come look at the problems, we were having with the ice maker. We had a repairman to our house with 3 days.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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HEATHER Los Angeles, CA

I have had a few different home warranty companies, but I stay with AHS because they offer the best companies to work with.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Brian D. Roberts Dallas, TX

It was awesome that it was the Friday before Christmas and a very cold 0 degree day snow and frigid and furnace repairman came out that day.

2 years ago

Reply from American Home Shield

Brian,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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JANET Reno, NV

I wish I had known about American Home Shield years ago! It is good to have to call only one number if I have an emergency!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Rebecca Gamble Mesa, AZ

AHS was fine, the website claim system worked smoothly. The vendor, GE, was very disappointing, but I think that was because of the holiday.

2 years ago

Reply from American Home Shield

Rebecca,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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CAROLE FERNS Cookeville, TN

Response to work service claim is quick I have never had a problem, professionalism, courteous, and friendly customer service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Carole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Olga Camarillo Lawton, OK

Don't remember associate name, she was really awesome, explained every detail about services, she made sure I did understand everything about Claim

2 years ago

Reply from American Home Shield

Olga, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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DEBORAH

agent asked if we were safe and warm . prompt reply to our needs. you send the best people to do our repairs. thank you

2 years ago

Reply from American Home Shield

Deborah, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Matthew Jerina Reno, NV

Call center is horrendous and appalling. You should be ashamed of this operation and shouldn’t be allowed to get away with paying people in the Philippines pennies to dump your phone calls into a dead end void. Also, you sent an electrician to my home who caused a leak and damaged my ceiling below. But you don’t care because you got paid. Not renewing and giving negative recommendations to anyone who asks. I don’t want to waste any more of my time, so that’s all.

2 years ago

Reply from American Home Shield

Matthew, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Savy Sheik Chicago, IL

Terrible experience. Renewed in late October. Called my dryer in for service 11/12/2023. It is now January with no resolution is sight. I have called numerous times, they allege they are escalating my request to no avail. Had I known I would not have renewed in October and just used that money to buy a new dryer. Extremely disappointed with this company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 9th, 2023

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GEORGE Whitefish, MT

I couldn't be happier with AHS. You all have improved year over year for many years. I love the service and love the price. Keep it up!

2 years ago

Reply from American Home Shield

Dear George, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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ganesh1739 Caldwell, NJ

Ver poor service . Highly priced for a very poor service. No action is taken care if poor quality service is provided,, even if the vendor they send cheats lies and represents try to sell their services. If customer services is contacted they do not commit anything., Vendors take advantage try to sell their services at an expense price openly they do not even talk to AHS. I had to go to Home Depot finally to fix this. There are no checks and controls on vendors even if reported .

2 years ago

Reply from American Home Shield

Hi Ganesh,
I hate to hear about your AHS service experience and the issues that have arisen to have the repairs completed. I would be glad to speak with you to assist.

Jan. 5th, 2023

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Tracey Holbert Chicago, IL

They are awesome. They have saved us so much money. Everyone should try American Home Shield. They will not be disappointed.

2 years ago

Reply from American Home Shield

Hi Tracey, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 27th, 2022

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JOE Porterville, CA

Service was great and expeditious. Would use again in the future. Service technician was very knowledgeable and thorough.

2 years ago

Reply from American Home Shield

Hey Joe, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

Sincerely,
Mariah

Dec. 22nd, 2022

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Mahesh kumar Kannan Pittsburgh, PA

Just a cheating company. I got an insurance with a waiting period. And my garbage disposal started leaking and i was told this is a preexisting condition. Because i reported this issue that happen to be the active date. How come someone will be waiting for a month to fox an issue? Customer service is not at all listening than just reading a document from computer. The worst part is that they charhed service charge when i paid the plumbing company the fee.

2 years ago

Reply from American Home Shield

Hi Mahesh, I hate to hear about your service experience. I would be glad to speak with you to assist with a resolution.

Dec. 21st, 2022

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Kathy Kafela Fontana, CA

I have been waiting since May 2022 and it is now November 2022 to get my washer fixed. The company came out told my husband they order the parts but did nothing. I have been in and out of the hospital this year and have told them I need clean clothes and sheets due to numerous surgeries. All they have told me is wait for this one to call or that one to call and I am still waiting. I have medical issues which does not mean nothing to them . I am so angry the way they have handled this.

3 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Angelica Slaughter Fresno, CA

My A/C went out on 6/6/22. I placed a service request immediately with AHS. After almost 10 weeks of not having our unit repaired or replaced, we had to pay for a new unit out of our pocket. We were dealing with over 100 degree temperatures and AHS did not care! Currently in the Arbitration process, filed with the Department of Insurance and will be filing with the BBB. We were continuously lied to and/or mislead. Terrible company in my opinion.

3 years ago

Reply from American Home Shield

Hi Angelica,
Thank you for sharing your AHS service experience about the most recent delay in service. I would be glad to speak with you to further assist.

Oct. 5th, 2022

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TruthShallPrevail Austin, TX

Watch out! AHS engages in possible fraud. Charges a service fee, sends contractor, contractor leaves without an estimate, then contractor and AHS demand out of pocket fees under unspecified upgrades and modifications. on 8/10, AHS charged me for AC locking caps - they were never installed and AC failed again. I send them emails and pictures, they refused to reimburse or repair. Telling me I need to call again and pay another fee.

3 years ago Edited September 22, 2022

Reply from American Home Shield

Hi,
Thank you for informing us of your most recent American Home Shield experience. I would be glad to speak with you to address your concerns regarding the service cost and contractors.

Sep. 22nd, 2022

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Ronald Greene Washington, DC

This Company is terrible. Do you buy. I have been waiting on a part for my washer and the continue to “kick the can down the road.” I will just save the amount of money I pay them monthly in a separate account and use for him repairs. $80 x12 months =$960 annually. If you don’t have a claim in 2 years it will be enough $1920 to cover most items in the contract.

3 years ago

Reply from American Home Shield

Hi Ronald, I hate to hear about the delay in service that has been experienced to have the washer machine repaired. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Sep. 20th, 2022

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KB Henrico, VA

My experience with AHS was awful because of poor customer services and technicians. I had AHS home warranty for 2years and when my cooling system had issues September 2022. AHS said that they do not cover the leak but can cover the coil and offered me $188.00 out of $3, 250 . I paid out of pocket to fix the cooling system myself. AHS refused to pay me the $188.00 because I refused to give them the invoice. To cut the story short, I had to be on my knees before AHS cancelled my contract. Please, beware of AHS especially their technician

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 12th, 2022

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Tomas Tovias El Paso, TX

I like the customer service the ease of scheduling repairs and not having to look for contractors. There is nothing I do not like

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tomas,
Thank you for providing us with feedback about your AHS customer service experience! I hope you continue to enjoy American Home Shield and the coverage we provide.

Sep. 9th, 2022

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KC Memphis, TN

March 28, 2022 I submitted a service request for my washer and dryer to be repaired. The technician from Greenway repaired the dryer but had to order the part for the washing machine. Supposedly the part is on back order. I was told by American Home Shield I would get a replacement. It's September 2, 2022 and my washing machine hasn't been repaired or replaced.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Sep. 7th, 2022

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Michael Jones Riverside, CA

Had AC go down and called. Sent a tech out who didnt hook any gauges up, but said we were low on Freon, which is not covered and would cost $350.00. Called AHS back and would be three days before another tech would be able to come out. Called local company. tech found problem, starter capacitor bad. Replaced, AC ran and cooled the house. He checked and Freon was OK, didnt need any. AHS is a rip off company. Stay Clear

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Phornsavanh Kaeovongphet Sheboygan, WI

I held up my end and paid for the warranty in full. I submitted a request for repairs on a fridge and microwave and the company they assigned refused to do the work or even come out. They keep trying to charge me for the service call fee which is on top of what I already paid when they can not get anyone to come out to service the appliances. I called to cancel and all they wanted was to get the service call fee out of me. I then proceeded to try to cancel and they kept ignoring me on it. When I finally got to someone to cancel they

3 years ago

Reply from American Home Shield

Hi Phornsavanh, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Ogee Ashburn, VA

Always has my family s back when life shows up unexpected.never to busy to help with claims and really go above and beyond.a fantastic company.

3 years ago

Reply from American Home Shield

Hi Ogee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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D Nash Denver, CO

Nothing is actually covered. I've been waiting for a furnace replacement since February, they claim that they'll cover upto 1000.00 for installation and upto 5000.00 for furnace. They delivered a furnace that isn't like mine to the AC Technician and told them that they were to get a 800.00 check from me. They stated that I was going to pay for the installation without knowing the cost of parts and installation. Unfortunately I'm filling a lawsuit against American home shield insurance for 10000.00 for this issue. Wish me luck.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 8th, 2022

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Leigh Schwartz Port Townsend, WA

I purchased a home warranty contract from American Home Shield in 10/21. I made a claim in May, 2022 for a roof leak and submitted a co-pay of $125. No one ever came to assess or fix the roof despite my contacting them numerous times. I submitted a claim on July 8 along with another co-pay of $125. for an alarm going off on my septic system. No one has come to fix it. I keep calling to get them to adhere to our service agreement, and the customer service reps keep apologizing, but no one will come out to fix the problems.

3 years ago Edited July 25, 2022

Reply from American Home Shield

Hi Leigh, I hate to hear about your most recent AHS service experience and would be glad to speak with you to assist

Jul. 26th, 2022

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Noelle Bovio

You basically need a new home for this company to work as advertised. They will keep you on the phone for hours and low ball any replacements you may need, they will try not to anything that helps in any way. They have high service call fee's not the goin rate for most of the US, about 25% hire and they will not help you with anything. They will also just talk you into giving up. Do not get a home warrant it is not worth is. the techs are not the best and some are not as seasoned or experience as just looking on line for a good repair person.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 17th, 2022

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Johnny Dims Flower Mound, TX

Worst experience ever.. been talking to a Philippines call center 5 times and their English is far from OK. a contractor gave an analysis on an item I didn't report on and "forgot" the details my repair order was against and it was declined.. I can't get a hold of the contractor to ask them why they reported incorrectly and AHS trust their view even they themselves can get in contact with the contractor. Dodgy company

3 years ago

Reply from American Home Shield

Hi Johnny,
I hate to hear about your most recent AHS experience and the communication to speak with a rep. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Jun. 15th, 2022

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Morsy Soliman Easton, PA

They even do not deserve a star. This insurance company is nothing to but rip you off. They are nothing but punch of crooks. they are useless and do not use them. Uses vague words in the contract "modification" to get out of paying for repairs. For my AC UNIT, that is covered per the contract, I was asked to cover $3800 of the repair because they were deemed "modifications" required to do the repair: These modifications included $422 for a labor and evaporative. Please do not use these crooks

3 years ago

Reply from American Home Shield

Hi Morsy, Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution. Please provide you AHS contract number or property address.

Jun. 14th, 2022

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DANIEL Philadelphia, PA

Dislike length of time it takes to get the repairs done. Most times it has taken 3 plus visits spread out over weeks. On the positive side we eventually did get new appliances which are great.

3 years ago

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ANTHONY Cincinnati, OH

Response time is excellent. The appliance repair has been excellent. We feel well covered and receiving a solid value for our investment.

3 years ago

Reply from American Home Shield

Hi Anthony, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2022

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Julie Spangler Reynoldsburg, OH

In the past I always had a good experience with AHS; however, a recent a/c issue has me thinking of not renewing my coverage. We have Ben without a/c now for over two weeks. Per the assigned company, they had the part to fix it, but AHS didn’t like their price - they are ordering it. The part has been “ordered” for at least 11 days and there is no word on when it will possibly arrive.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 1st, 2022

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Dellmy Smith Garland, TX

I’ve been a customer for years, and I’m very pleased with the way my requests have been handled. They have easy billing options.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dellmy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Christine Hendrix Palmdale, CA

I love the convenience of the system. I contact them and they get someone out to take care of whatever house issue I may have at the moment.

3 years ago

Reply from American Home Shield

Hi Christine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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JOHN Altus, OK

A great service. I have lived in my home for three months and have requested two service repairs and repairs were made quickly and professionally.

3 years ago

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2022

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Denise Jack

Saved me a lot of money on home repairs! I was able to repair AC, plumbing, appliances, and washer dryer issues at a fraction of the cost,

3 years ago

Reply from American Home Shield

Hi Denise, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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