American Home Shield: Read 34,890 User Reviews From Real Homeowners

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WANDA Buford, GA

Very very poor customer service always conflicting info. When there is conflicting info provided to customers it’s difficult resolve issues. I had to make at least 20 calls over the period of 1 1/2 months. Unauthorized charges made to my bank card. Also, HSA and AHS are related companies. I was paying for both, double coverage and was never made aware. Amazing does not apply in my state the word was pre populated in my rating and highlighted in green…. Shaking my head!!

2 years ago

Reply from American Home Shield

Hi Wanda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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Beth and Zube Zubia Freeport, FL

They have improved their customer service, which makes getting help less frustrating. And, the services they offer are really good!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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CINDY Henrico, VA

Quality of service contractor work was poor. Overall handling by AHS of furnace not working was very very poor. Ignitor replacement has been diagnosed by 2nd AHS company. First company Amazing Comfort used incorrect part and installation was sloppy. I've been without heat since mid-Dec. it's Jan 24. That's 6-7 weeks. I'm still waiting for repair.....:(

2 years ago

Reply from American Home Shield

Cindy, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Nicole Hinds Indianapolis, IN

Always quick and easy. I appreciate how I can do everything on my phone and it have to call customer service for everything.

2 years ago

Reply from American Home Shield

Hi Nicole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Emily Dysart Durham, NC

Easy to make appointments for anything I need to be fixed at my house. Easy to work with customer service on the phone as well.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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MELVIN Edenton, NC

I am still waiting on the washer to be deliver.. It has been at least 30 days and the delivery date change. I been to Wash House three times to wash clothes. I have not receive a product .

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Maria Valencia Sacramento, CA

It's really nice to contact American Home Sheild about an issue with something in my house, and they quickly find someone to come out in a timely manner to fix it.

2 years ago

Reply from American Home Shield

Hi Maria, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Fred L Hudson, OH

So far AHS has been easy to work with; the website is easy to use and the work gets done in a timely manner. This seems to be working out well.

2 years ago

Reply from American Home Shield

Hi Fred, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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D H North Las Vegas, NV

The claims have been approved but they raised my monthly service fee from about $65 when I first opened the service to $80 and now my deductible went up to $100. I feel I'm being gouged a little. That's not very pleasant.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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DAVID Denton, TX

I have a sump pump that went out, they said they would not cover the replacement of the sump pump when the contract said it would due to the fact is was connect to the foundation meaning in a basement it would not be covered, I don't have a basement and it is used to move water away from my foundation so when we have a huge rain storm it doesn't flood my dining room. The contract reads a permanent installed sump pump ground water only! that is what is was used for.

2 years ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your Sump Pump request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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otis Tate Washington, DC

The plumber came as expected on time and knowledgeable to complete job. Finished in timely manner, courtesy and respectful.

2 years ago Edited February 1, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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Carol Hasbrouck St. Petersburg, FL

RUN AWAY FROM AHS AS FAST AS YOU CAN! I’ve asked to speak with a supervisor twice and was told one would contact me. They never have. I paid for 4 years on a home warranty and when my AC broke down, I was told they wouldn’t pay a penny to replace it because there was biomaterials growing on it. I live in FL for Pete’s sake. There’s biomaterials growing on everything in Florida! Worst company I’ve ever used. Don’t waste your money!

2 years ago

Reply from American Home Shield

Carol, Thank you for letting us know about your concerns regarding your AC request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Monique Hendricks

Home Shield has given me the piece of mind that I needed to ensure my house is kept current with maintenance upkeep and service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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DAVID Raleigh, NC

American Home Shield has been used by our household on our Primary Residence as well as our Investment Homes, and they are well worth the cost!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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LAWRENCE Antelope, CA

AHS has been excellent in servicing all my home needs. Could've ask for a better home warranty anywhere else. Thank You.

2 years ago

Reply from American Home Shield

Lawrence, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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ROSE Fairburn, GA

Ive been calling since the beginning of Dec to have my A/c repaired. The 1st company reported the wrong issue and didn't touch the system. They second company came but will not submit the diagnosis in order for the company to say whether it will be covered or not.. We have been waiting over a month to get this resolved with no luck!!!Not a good experience .

2 years ago

Reply from American Home Shield

Hi Rose, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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John Sower Denver, CO

My rating is low mostly because of Home Shield Co. This has been going on sense August For my refrigerator part. The agreement is for finishing a job and getting parts, in 30 days. Now I have called several times and the operators don’t seem to know all the answers, they just say the part has not come in. Now in order for me to get more answers I have to get really mad so they will give me a supervisor, who can get me more information. Even they are limited, again this has been going on sense August.

2 years ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Carolina Martinez Abarca Lancaster, CA

Not happy I get promised I’m getting called back, this has been twice and have not gotten a return call. I’m not happy with the service, two weeks ago I was trying to cancel but representar said she was going to review and try to help me because I have a good plan but I mentioned that I was told I was not covered for repairs so I wish to cancel.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 13th, 2023

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Gerald Melnick Milwaukee, WI

, love that I don't have to look for a service man and make arrangements. I tell him the problem and they select the right Service Company to handle it

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Vache Garabedian Reseda, CA

Service provider came the following morning, provided sound advice, and I received my reimbursement check from the company within 2 weeks.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 12th, 2023

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ALAN Colton, OR

Do not like having to talk with customer service agents I can barely understand. Have contacted 2 times when I was told I would get a call back “today” from the local company (on weekend) and was not called back.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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Lo Columbus, OH

Wish you would cover inside plumbing pipes w possible tree roots. Tech said it’s considered an act of God but it’s a pipe in a home that AHS should cover no matter the reason. Technicians then get lazy and don’t try to remedy the situation and tech just left w our drain still clogged /bathroom unusable.

2 years ago

Reply from American Home Shield

Hi Lo,
Thank you for bringing your experience to our attention. I would be glad to speak with you to address the plumbing repairs.

Jan. 11th, 2023

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SALLY Reno, NV

American Home Shield through use of their service provider, A and R Complete Service Corp., did not provide the necessary inspection and service to correct the heater issue. American Home Shield did not provide alternative providers though they were informed after each service that A and R did not resolve the heater problem. The result is that I have had a home in the 50 degree range and unacceptable problem resolution from both providers leaving me dealing with an emergency situation though I paid for services from both providers to resolve.

2 years ago

Reply from American Home Shield

Hi Sally, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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CONNIE Rio Rancho, NM

Our hot water heater went out. Your service was prompt and appreciated. It took a little longer to get replaced but worth the wait!

2 years ago

Reply from American Home Shield

Connie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Maddi Parish

Super easy to use when something needs repaired. Only issue is how many times they called me when my warranty was getting close to expiring.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Keith Brown Buckeye, AZ

When I called for a repairman to come look at the problems, we were having with the ice maker. We had a repairman to our house with 3 days.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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HEATHER Los Angeles, CA

I have had a few different home warranty companies, but I stay with AHS because they offer the best companies to work with.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Brian D. Roberts Dallas, TX

It was awesome that it was the Friday before Christmas and a very cold 0 degree day snow and frigid and furnace repairman came out that day.

2 years ago

Reply from American Home Shield

Brian,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 11th, 2023

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JANET Reno, NV

I wish I had known about American Home Shield years ago! It is good to have to call only one number if I have an emergency!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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Rebecca Gamble Mesa, AZ

AHS was fine, the website claim system worked smoothly. The vendor, GE, was very disappointing, but I think that was because of the holiday.

2 years ago

Reply from American Home Shield

Rebecca,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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CAROLE FERNS Cookeville, TN

Response to work service claim is quick I have never had a problem, professionalism, courteous, and friendly customer service

2 years ago Edited January 10, 2024

Reply from American Home Shield

Carole,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 11th, 2023

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Olga Camarillo Lawton, OK

Don't remember associate name, she was really awesome, explained every detail about services, she made sure I did understand everything about Claim

2 years ago

Reply from American Home Shield

Olga, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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DEBORAH

agent asked if we were safe and warm . prompt reply to our needs. you send the best people to do our repairs. thank you

2 years ago

Reply from American Home Shield

Deborah, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 11th, 2023

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Matthew Jerina Reno, NV

Call center is horrendous and appalling. You should be ashamed of this operation and shouldn’t be allowed to get away with paying people in the Philippines pennies to dump your phone calls into a dead end void. Also, you sent an electrician to my home who caused a leak and damaged my ceiling below. But you don’t care because you got paid. Not renewing and giving negative recommendations to anyone who asks. I don’t want to waste any more of my time, so that’s all.

2 years ago

Reply from American Home Shield

Matthew, Thank you for letting us know about your concerns regarding your Electrical request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Savy Sheik Chicago, IL

Terrible experience. Renewed in late October. Called my dryer in for service 11/12/2023. It is now January with no resolution is sight. I have called numerous times, they allege they are escalating my request to no avail. Had I known I would not have renewed in October and just used that money to buy a new dryer. Extremely disappointed with this company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 9th, 2023

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GEORGE Whitefish, MT

I couldn't be happier with AHS. You all have improved year over year for many years. I love the service and love the price. Keep it up!

2 years ago

Reply from American Home Shield

Dear George, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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ganesh1739 Caldwell, NJ

Ver poor service . Highly priced for a very poor service. No action is taken care if poor quality service is provided,, even if the vendor they send cheats lies and represents try to sell their services. If customer services is contacted they do not commit anything., Vendors take advantage try to sell their services at an expense price openly they do not even talk to AHS. I had to go to Home Depot finally to fix this. There are no checks and controls on vendors even if reported .

2 years ago

Reply from American Home Shield

Hi Ganesh,
I hate to hear about your AHS service experience and the issues that have arisen to have the repairs completed. I would be glad to speak with you to assist.

Jan. 5th, 2023

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Tracey Holbert Chicago, IL

They are awesome. They have saved us so much money. Everyone should try American Home Shield. They will not be disappointed.

3 years ago

Reply from American Home Shield

Hi Tracey, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 27th, 2022

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JOE Porterville, CA

Service was great and expeditious. Would use again in the future. Service technician was very knowledgeable and thorough.

3 years ago

Reply from American Home Shield

Hey Joe, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out.

Sincerely,
Mariah

Dec. 22nd, 2022

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Mahesh kumar Kannan Pittsburgh, PA

Just a cheating company. I got an insurance with a waiting period. And my garbage disposal started leaking and i was told this is a preexisting condition. Because i reported this issue that happen to be the active date. How come someone will be waiting for a month to fox an issue? Customer service is not at all listening than just reading a document from computer. The worst part is that they charhed service charge when i paid the plumbing company the fee.

3 years ago

Reply from American Home Shield

Hi Mahesh, I hate to hear about your service experience. I would be glad to speak with you to assist with a resolution.

Dec. 21st, 2022

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Kathy Kafela Fontana, CA

I have been waiting since May 2022 and it is now November 2022 to get my washer fixed. The company came out told my husband they order the parts but did nothing. I have been in and out of the hospital this year and have told them I need clean clothes and sheets due to numerous surgeries. All they have told me is wait for this one to call or that one to call and I am still waiting. I have medical issues which does not mean nothing to them . I am so angry the way they have handled this.

3 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Angelica Slaughter Fresno, CA

My A/C went out on 6/6/22. I placed a service request immediately with AHS. After almost 10 weeks of not having our unit repaired or replaced, we had to pay for a new unit out of our pocket. We were dealing with over 100 degree temperatures and AHS did not care! Currently in the Arbitration process, filed with the Department of Insurance and will be filing with the BBB. We were continuously lied to and/or mislead. Terrible company in my opinion.

3 years ago

Reply from American Home Shield

Hi Angelica,
Thank you for sharing your AHS service experience about the most recent delay in service. I would be glad to speak with you to further assist.

Oct. 5th, 2022

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TruthShallPrevail Austin, TX

Watch out! AHS engages in possible fraud. Charges a service fee, sends contractor, contractor leaves without an estimate, then contractor and AHS demand out of pocket fees under unspecified upgrades and modifications. on 8/10, AHS charged me for AC locking caps - they were never installed and AC failed again. I send them emails and pictures, they refused to reimburse or repair. Telling me I need to call again and pay another fee.

3 years ago Edited September 22, 2022

Reply from American Home Shield

Hi,
Thank you for informing us of your most recent American Home Shield experience. I would be glad to speak with you to address your concerns regarding the service cost and contractors.

Sep. 22nd, 2022

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Ronald Greene Washington, DC

This Company is terrible. Do you buy. I have been waiting on a part for my washer and the continue to “kick the can down the road.” I will just save the amount of money I pay them monthly in a separate account and use for him repairs. $80 x12 months =$960 annually. If you don’t have a claim in 2 years it will be enough $1920 to cover most items in the contract.

3 years ago

Reply from American Home Shield

Hi Ronald, I hate to hear about the delay in service that has been experienced to have the washer machine repaired. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Sep. 20th, 2022

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KB Henrico, VA

My experience with AHS was awful because of poor customer services and technicians. I had AHS home warranty for 2years and when my cooling system had issues September 2022. AHS said that they do not cover the leak but can cover the coil and offered me $188.00 out of $3, 250 . I paid out of pocket to fix the cooling system myself. AHS refused to pay me the $188.00 because I refused to give them the invoice. To cut the story short, I had to be on my knees before AHS cancelled my contract. Please, beware of AHS especially their technician

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 12th, 2022

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Tomas Tovias El Paso, TX

I like the customer service the ease of scheduling repairs and not having to look for contractors. There is nothing I do not like

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tomas,
Thank you for providing us with feedback about your AHS customer service experience! I hope you continue to enjoy American Home Shield and the coverage we provide.

Sep. 9th, 2022

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KC Memphis, TN

March 28, 2022 I submitted a service request for my washer and dryer to be repaired. The technician from Greenway repaired the dryer but had to order the part for the washing machine. Supposedly the part is on back order. I was told by American Home Shield I would get a replacement. It's September 2, 2022 and my washing machine hasn't been repaired or replaced.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Sep. 7th, 2022

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Michael Jones Riverside, CA

Had AC go down and called. Sent a tech out who didnt hook any gauges up, but said we were low on Freon, which is not covered and would cost $350.00. Called AHS back and would be three days before another tech would be able to come out. Called local company. tech found problem, starter capacitor bad. Replaced, AC ran and cooled the house. He checked and Freon was OK, didnt need any. AHS is a rip off company. Stay Clear

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Phornsavanh Kaeovongphet Sheboygan, WI

I held up my end and paid for the warranty in full. I submitted a request for repairs on a fridge and microwave and the company they assigned refused to do the work or even come out. They keep trying to charge me for the service call fee which is on top of what I already paid when they can not get anyone to come out to service the appliances. I called to cancel and all they wanted was to get the service call fee out of me. I then proceeded to try to cancel and they kept ignoring me on it. When I finally got to someone to cancel they

3 years ago

Reply from American Home Shield

Hi Phornsavanh, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Ogee Ashburn, VA

Always has my family s back when life shows up unexpected.never to busy to help with claims and really go above and beyond.a fantastic company.

3 years ago

Reply from American Home Shield

Hi Ogee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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