American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Rick Eddy Independence, MO

Path appliance is by far the most professional service repair company I have ever had in my home in 45 years. Sooooooooo impressed

3 years ago

Reply from American Home Shield

Hi Rick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Elena Teyer Volzhskiy, VGG

American home shield the worst company in the world!!! Total scam!!!! They fooled me with airconditioner replacement. According my contract it was their responsibility. I ve paid them every month for 4 years and after all paid out of my pocket whole amount for new airconditioner. You will never get no service, no money, no adequat answer from representative on the phone. Dont ever have deal with American home shield!!! All they do is collecting your money!

3 years ago Edited May 31, 2022

Reply from American Home Shield

Hi Elena, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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D. Simmons Sylacauga, AL

Horrible company to deal with. The email on-line to address issues to President is not valid. None of the representatives know how to get ahold of legal, president, CEO, etc. Don't even have a supervisor you can talk with. Said they would have a supervisor call me back. Has not happened. Soon will be 3 weeks since contractor came out and hasn't submitted an estimate yet. BEWARE!!!!! Now the website wants an invitation from American Home Shield to leave this review. Probably no one will ever read this.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 23rd, 2022

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DEBORAH Columbus, OH

Like the quick response, and assigning a contractor. Dislike not knowing how much money AHS is going to spend on repairs before replacing the appliance

3 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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ANTHONY Newburgh, IN

Excellent communication and American Home Shield engaged me respectfully with any grievance I had and never failed to honor the contract in place.

3 years ago

Reply from American Home Shield

Hi Anthony, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

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W Williams Atlanta, GA

Very happy with your service providers. They have been fast and excellent repair. I felt very comfortable with them in my home.

3 years ago

Reply from American Home Shield

Hi W, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 24th, 2022

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FRANK San Tan Valley, AZ

American Home Shield has always been there for us, I feel at ease knowing they are there when I need them when I had a AC problem they sent a contractor ASAP

3 years ago Edited January 10, 2024

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Anita Woodland, CA

I have had my garage door looked at for two times in a year. AHS listens to the problem and approves someone coming out to fix it, and the payment to AHS, and then what is wrong isn’t covered and when I quiz the workman about how to avoid this large yearly charge, his answer seems to be that I must pay $500-$600 each year to have a garage door.

3 years ago

Reply from American Home Shield

Hi Anita, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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KIMORAH Edmond, OK

When I reported a claim AHS was quick to assign it to a A/C company? They were also great about sending updates regarding the claim.

3 years ago

Reply from American Home Shield

Hi Kimorah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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ROBERT Fernley, NV

Now we are dealing with reputable repair services rather than fly-by-night operations that don't know what they are doing

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback!

May. 26th, 2022

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Dominick Andreacchio Menifee, CA

Quick service. There was an access issue that meant our plumber had to be recalled. He came back quickly and did a good , fast, clean job.

3 years ago

Reply from American Home Shield

Hi Dominick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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DEBORAH Little Elm, TX

My bathtub faucet has been inoperable for over a month. AHS has required that we give another week for parts from China to arrive. That's way too long just for them to save a few dollars on a new faucet. However, the air conditioning claim was started and finished in one day, so that claim gets an A+.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Deborah, I hate to hear about the American Home Shield experience that has left you unsatisfied. I would be glad to speak with you to assist with a resolution to the repairs. Please provide us with your AHS contract number or property address.

May. 31st, 2022

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RONALD Tuscaloosa, AL

I have been a AHS member for several years. The service and communication has improved so much over past 2-3 years that I now rate AHS 5 stars.

3 years ago

Reply from American Home Shield

Hi Ronald,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Damaso Hinds Brandywine, MD

I love everything about American Home Shield. From the great service to the quality contractors. Best value for the money.

3 years ago

Reply from American Home Shield

Hi Damaso, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Ryan M Red Bank, NJ

AHS offers a dreadful product. When my covered refrigerator broke, they sent a repairman to fix it. It broke a second time and then a third. After the third breakdown, they have simply stopped responding to my requests for a repair. I’ve called them 5 times over 4 weeks to get this resolved. Each time, I’ve been told that they’re working on it, that it’s been escalated and someone will call me back with a solution or new contractor. I’ve yet to receive a return call or resolution. I’d strongly discourage anyone from buying their products.

3 years ago

Reply from American Home Shield

Hello Ryan. Thank you for letting us know about your concerns regarding your Refrigerator. I hate to hear that the issue has not been resolved. I would be happy to assist you with this matter.

May. 5th, 2022

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Elizabeth Harrison Spring, TX

I have been with American Home Shield for 5 years. I called today to get a better plan and rate. I was put on hold numerous times for a total of an hour and a half. There are much better rates much they are only available to new customers. We are expected to pay more each year for remaining loyal. When i called back the next day to start this process again of reaching some one to help me a man on the Sales Team was extremely rude to me. Being a loyal customer means nothing to this company.

3 years ago

Reply from American Home Shield

Hi Elizabeth. Thank you for your feedback. I am sorry to hear that we did not meet your expectations. We do appreciate you being a valued member of American Home Shield. I would be happy to speak with you regarding this issue.

Apr. 27th, 2022

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GXA SNOW Canton, MS

I was given the run around on something that was improperly installed/modified. I spoke with someone named Jenn who has supervisor authority and we both read the same thing and understood the same thing and they still didn't approve my claim. She urged me to take legal action. I don't want to do that but I guess it must be done even though I'm so busy. Wouldn't recommend to anybody.

3 years ago

Reply from American Home Shield

Hello GXA. Thank you for taking time to write a review. I am sorry to hear that repair issue was not approved. I would be happy to look into this matter further and follow up with you.

Apr. 9th, 2022

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M Simpkins Baltimore, MD

This is not a good company. I'm a new homeowner and they charged me twice for my home warranty. That second charge cleared out my account and left me with no money and their only response has been that it'll take 3 to 5 business days to get refunded. So now I'm left with nothing for up to a week! They have not offered any way to compensate me or try to resolve my problem while I wait for the refund even though this is a problem they caused. If you're considering this company for a home warranty you should look elsewhere they don't care about their clients.

3 years ago

Reply from American Home Shield

Hi M. Thank you for bringing your concern to our attention. I am sorry to hear that you were charged twice. I would be happy to look into this issue further and follow up with you.

Mar. 12th, 2022

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Karen L Denver, CO

American Home Shield sent out equally incompetent Crown Home Services to our home. The handle on our kitchen sink fixture was popping off. They tightened the screw and called it good. However 32 days after their visit, it popped off again. Of course, it was outside of the “call back period”. I called the contractor to give them the opportunity to correct the issue and stand by their work, but they refused, stating they need another work order (translation $100). Crown Home Services and “American” — should be called “Indian” Home Shield, are a waste of time and money.

3 years ago

Reply from American Home Shield

Hi Karen, I hate to hear about the service experience to have the sink repaired. I would be glad to speak with you to assist with a resolution.

Mar. 8th, 2022

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Rick Houston, TX

American home shield is a total scam. I’ve sent them receipts in January and have yet to receive a check and every time I call all I’m told is I’m sorry sir there’s nothing we can do. I’ve been without a refrigerator for over a month and again all they say is I’m sorry so there’s nothing we can do. But if you open another report and pay us again we will gladly send someone to fix your refrigerator. Total scam of a company. Please please please go find another company to use this one is horrible

3 years ago

Reply from American Home Shield

Hi Rick. Thank you for bringing your concern to our attention. I am sorry to hear you have not received a check if you were told you would be reimbursed. I would be happy to look into this issue further and follow up with you.

Mar. 7th, 2022

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brenda sword Houston, TX

I have had nothing but trouble trying to get my front loader washing and dryer repaired . Over a month just to get 2 companies out to look at my appliances. The wash parts were going to take 15 weeks to get. So we cashed out to buy a new one . And the email and said they are ordering parts. The dryer the company that is going to repair lied and said they already repaired it. Oh my worst service I have ever experienced. I have been ahs for years I cant believe how bad their service has gotten. Im praying I can get my appliances taken care of before I just give up!

3 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for bringing the washer and dryer service experience to our attention. I would be glad to speak with you to assist with a resolution to the dryer.

Mar. 3rd, 2022

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Trisha Teague-Munoz Shreveport, LA

I would say negative stars. On the most recent claim that I filed, it took months to get the reimbursement and it was because they kept sending the check to an address I lived at over 5 years ago. On each phone call, I did verify the mailing address, but somehow, they couldn't get it together. I did reach out and email the CEO and an assistant did make contact with me and resolve the issue. The delay put me in a financial hardship and I wouldn't recommend them.

3 years ago Edited August 5, 2022

Reply from American Home Shield

Hi Trisha. Thank you for taking time to let us know about your experience. I am truly sorry to hear that you have not received your cash in lieu check. I would be happy to review your account to assist further with this matter.

Mar. 1st, 2022

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Janice M San Jose, CA

Worst experience ever. They have so many loopholes in their contract, they don’t have to pay for any repairs. They said my drainpipe leak was caused by an act of God so they didn’t cover it. How am I supposed to prove that God didn’t come down from heaven and break my drainpipe? I had to pay their plumber $285 on top of the $100 service call fee, and the pipe is still leaking. The contract says I can cancel at any time, but I had to pay $41.66 “administrative fee” to do so. Run, don’t walk, away from these scammers.

3 years ago

Reply from American Home Shield

Hi Janice,
I hate to hear about the issues experienced to have a plumbing leak repaired through AHS. I would be glad to further assist you and discuss your experience.

Feb. 18th, 2022

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Pamela Bittner Rowlett, TX

I have had American Home Shield for over 30 years. Their customer service has declined. It is difficult to get service providers and when you do they wait and wait for approval from American Home Shield. It takes 2 weeks to get a washer repaired, 4 weeks to get an AC repaired. After over 30 years I call to cancel my service and they are charging me a month's payment for cancelling. I will NEVER go back to them after the horrible experience I have had in the last year with them.

3 years ago

Reply from American Home Shield

Hi Pamela,
I hate to hear about your most recent service experiences that have resulted in contract cancellation. I would be glad to speak with you to discuss the issues that occurred.

Feb. 1st, 2022

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Kelley Haggerty Lake Mary, FL

Absolutely the worst customer service from their call center and the contractors are terrible. Save yourself the frustration and look into another company. Both times I’ve requested service from them it has been an absolute nightmare. The first time I ended up paying out of pocket because they sent two different repair companies each with different diagnosis and never fixed my air conditioner. If you call their 800 number expect to spend at least 45 minutes on hold and/or listening to their call center agents scripted responses and at the end of the wasted time expect no desolation.

3 years ago

Reply from American Home Shield

Hello Kelley. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. We are here to address your concerns. I would be happy to follow up with you to speak further regarding this matter.

Jan. 28th, 2022

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Anne Portland, OR

I have been trying to get a cooktop repaired for over 4 months. There is only one way to contact them and that is by phone. There is usually a 30 minute or more wait to talk to a person in another country. Everytime I call, a different person answers who has no idea of the 4 month history of my issue and I have to start from square one. I get a different answer each time I call and no one has the same story. They always say they will call me right back with an answer but that has not happened yet in the 28 times I have called them. Still waiting. Still no stove. Poor customer service.

3 years ago

Reply from American Home Shield

Hi Anne,
Thank you for bringing this delay to our attention. I would be glad to speak with you to assist with a resolution.

Jan. 24th, 2022

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ltgib Augusta, GA

First of all they don’t answer phone. They send technicians that don’t know what they are doing. Try to swap parts until it works. Swapped parts three times still not working. They should have replaced until by the second visit. Save your money and time do not do business with this company. Between monthly fee and service call fee I could have just purchased a new washing machine.

3 years ago

Reply from American Home Shield

Hello and thank you for your feedback. We do hate to hear that you were not happy with the service for your clothes washer. I would be happy to look into this issue further and follow up with you.

Jan. 10th, 2022

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P d

I just saw 2 charges on my bank acct from you. I never used you, called you or signed up for you... I got an email today saying to activate my acct by verifying email so I did and it created a login ...then I see an acct has been active since Nov without my consent...how did u get payment info? I see a contract and all kinds of stuff linked to my email that I never consented to. How sus u get my info? This is personal info. I want this cancelled as it's at 30 days or 2nd billing just charged. I want full refund of 67.48 immediately.

3 years ago

Reply from American Home Shield

Hello Pd. Thank you for bringing this matter to our attention. I am sorry to hear that you were not aware you have a home warranty agreement with us. I would be happy to speak with you to assist with resolving this issue

Dec. 20th, 2021

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Charles Ray Parkville, MD

I had the worst experience with this company. I made in full to havey washer fixed. He said it was the magnet and he would come back the next day with the part and fix my washer. It took me 4 days to get in contact with him and he wouldñt answer my calls. Finally he came back and changed the part and it didn't fix the washer. I was charged 257.00 and now the company told me there's nothing they can do since I paid. I feel like I've been robed. It's a horrible experience and I'm going to have to file charges

4 years ago

Reply from American Home Shield

Hi Charles,
We appreciate your feedback regarding the washer repairs and charges. I would be glad to speak with you to discuss and assist.

Dec. 7th, 2021

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Juan Pelota Arcadia, CA

Terrible. Unable to speak to anyone other than the customer service rep who answers the phones. Cannot speak to a supervisor because they are not "on site". Was told countless times that a supervisor would call back within 30 min. Have never received one call back. Contractors they work with are shady and unreliable. Cannot wait for our contract to end.

4 years ago

Reply from American Home Shield

Hi Juan. Thank you for letting us know that you have not gotten the call back that you requested. I would be happy to speak with you to discuss this matter further.

Nov. 22nd, 2021

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Steve Singer Atlanta, GA

Terrible customer service, on hold for very long time , communication challenges in understanding what the problem is , zero follow up and extremely cumbersome process & procedures when trying to resolve issues . I had to cancel my contract via Twitter because I could not connect with a live person ; they put me on hold for 45 minutes and never picked up…No Thanks ; I’m done with this company.

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for expressing your concerns. I really hate to hear that you decided to cancel your contract. I would be happy to speak with you if there is any unresolved issue that you may still need to address.

Nov. 8th, 2021

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don't use AHS Glen Burnie, MD

Save your money and do not purchase an American Home Shield warranty. $750 for the warranty, $289 for add-ons and $200 in service calls...only to be told every day that we will be contacted within 24-48 hours. They never call!!! We call them just to be told that over and over again. We tried to cancel and they told us no. SCAM!!! RIP OFF!!! Customer service agents are the rudest ever.

4 years ago

Reply from American Home Shield

Hello. We appreciate your feedback. I am sorry to hear that you feel your service needs have not been met. I would happy to speak with you to address your concerns further.

Nov. 1st, 2021

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Mama Wolf

Absolute garbage. They told us that they were covering the cost of repair on our boiler back in May. Every time we call them, they said they were just waiting on the parts & as soon as they come in, they'll set up a time to have it repaired. Fast forward to almost October, we're freezing. My husband calls them & NOW they are telling us that they are not covering it & we need to pay out of pocket. That would have been nice to know months ago & we could have started saving. So now we're stuck at our home being 60 degrees while we save up the money to fix out heat. Thanks a lot !

4 years ago

Reply from American Home Shield

Hi,
Thank you for bringing your most recent service experience to our attention. I would be glad to speak with you to discuss the boiler repairs that were completed in May.

Sep. 24th, 2021

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matthew nikkel Reno, NV

Bought a home with a broken ac and heater unit. After 4 months and 3 different companies provided by American home shield we didn't have it fixed in the middle of summer.....we called a real ac company and they fixed it within 2 hours out of our pocket cost. The heater is missing parts and American home shield voided the warranty because parts are missing and they only fix existing parts. This company is the worst company I have ever done business with.

4 years ago

Reply from American Home Shield

Hi Matthew. Thank you for expressing your concerns regarding the warranty coverage and issue with your air conditioning. I am sorry to hear that you were not pleased with the decision. I would be happy to speak you further regarding this matter.

Sep. 21st, 2021

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Laleh Javidzad Los Angeles, CA

It’s like pulling teeth to get any kind of compensation from this company. They never fixed or payed a dime for any problems we had with all of our appliances. They give vague and ambiguous answers on the phone. They all speak with heavy Heavy accents and make you want to just hang up and forget about your problem and just pay for it. In the end my freezer it’s still not working and they absolutely don’t care. I would never ever work with this company ever again. I’m sorry but I think they are thieves

4 years ago

Reply from American Home Shield

Good morning Laleh,
I hate to hear about your most recent AHS issues to receive compensation and the miscommunication to have the freezer repaired. I would be glad to speak with you to get the issues resolved.

Sep. 13th, 2021

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Otto Fleischer Kingman, AZ

Called in July 5 2021. Ac went out. I live in Az. yes some days are 115 degrees. it is September 3 and still have no ac! Very very poor customer service! Can't talk to anyone in the states. Get the same BS every time I call! Did i mention it gets 115 degrees! Calls some times last an hour just get the same reply. I will send a text message or I will email them! I notice at the end of these comments were sorry to hear bla bla bla and I/we would be glad to talk to you.

4 years ago

Reply from American Home Shield

Hi Otto. Thank you for letting us know the problem with your air conditioning has not been resolved. I can see why this would be upsetting. I would happy to speak with you to further address this issue.

Sep. 7th, 2021

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Tasoni Nermin Mansour Schenectady, NY

Very bad customer service. All overseas and it takes months to fix a problem. My AC broke down in May 2021 and I placed a service call. It is taking until mid August and it is still not fixed yet. I called the provider and they informed me that they are waiting for the AHS decision and it will most likely will be denied. I paid about $7,000 and waiting for the repair. Awful situation!

4 years ago

Reply from American Home Shield

Hi Tasoni. Thank you for your feedback regarding the experience for your air conditioning. I am very sorry to hear the issue has not been resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Aug. 16th, 2021

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Vishnu Shankar Tracy, CA

AHS IS A SCAM.. JUST STAY AWAY!! American Home Shield has one of the worst customer service I've ever experienced. I honestly don't know how they've so much rating on the BestCompany site. It took 7 phone calls and 3 weeks to speak with someone in the escalation department. Their agents have no clue on their company policy and practice, each one of them will give a different answer. It's better not to have a home warranty than to be with American Home Shield.

4 years ago

Reply from American Home Shield

Hi Vishnu. I am sorry to hear that you have been disappointed with the service you received. We are here to address your concerns. I would be happy to speaking with your further to assist witha resolution to this issue.

Jul. 30th, 2021

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Bill Aultman

We received an American Home Shield policy with the purchase of our new home. During the move in process, the compressor on our main floor unit went out. I attempted to reach out to customer service but was number 67 in line in the queue. This was last month (June 2021) and in Alabama. Temps were in the high 80's. I elected to hire a firm to come in and replace the compressor the next day for a very reasonable price. I reached out to American Home Shield to see if any type of reimbursement would be available and they wouldn't even discuss the matter with me. Very disappointing.

4 years ago

Reply from American Home Shield

Hi Bill. We appreciate your feedback. I can see why you would want to get your air working. I would be happy to speak with you further regarding this matter.

Jul. 23rd, 2021

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Alex R Washington, DC

Had AHS for close to a year. First service call was to fix a dishwasher.... after 2 months of no fix (provider disappeared and AHS did not want to get another one) I decided to cancel my AHS warranty and requested a refund for not meeting the contract. Not only did they decline, but they kept charging me after cancellation. Get ready for hours on end on the phone with them. All the positive reviews out there are websites created by them. Huge scam

4 years ago

Reply from American Home Shield

Hi Alex,
I would be glad to speak with you regarding your American Home Shield experience and the dishwasher repairs that ned to be completed.

Jul. 21st, 2021

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David McLaughlin Longview, TX

In 2019 I purchased a house and the seller provided an American Home Shield home warranty. The first year the warranty worked well, replacing a heater control board, a washing machine, and a combo oven after I paid the service fee each incident. This year, 2021, my a/c started acting up, freezing up, loss of refrigerant, and faulty control board. After paying for 6 months the a/c is not covered because it exceeds the 5 ton limit. After the administrative cancellation fee was applied I still owe them $4 and change. BUYER BEWARE.

4 years ago

Reply from American Home Shield

Hi David. Thank you for taking time to review your experience with American Home Shield. We understand your coverage concerns. I would be happy to speak with you further to assist with a resolution regarding this matter.

Jul. 19th, 2021

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Teresa Cavallo San Antonio, TX

My last incident for my AC was painful. I had to do all the work in getting the part. I was without AC from June 8-June 30. The contractor could have gotten the part within a day but had to wait for American Home Shield to provide the part which took weeks. In addition all cost were not covered. I had to pay an additional $650 for the contractor to "modify" for the new part which I feel should have been covered by my insurance. I have been a loyal customer for over 10 years and I'm very disappointed in the recent service I received.

4 years ago

Reply from American Home Shield

Hi Teresa. I am sorry to hear that the you were not pleased with your recent service request for your air conditioning. We do understand how important it is to have your air working properly. I would be happy to speak with you to assist with this issue.

Jul. 16th, 2021

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Willie Sneed Dallas, TX

I'm sorry I had to give this company a star I could not write a review take this for what it's worth is a warning if you deal with American Home Shield is someone they sent out destroys your house as they did mines you will be the one having to pay the cost one of their reps in my house and did over $8,000 worth of damage can I have to pay for it destroyed my kitchen had to live in a hotel so if you American Home Shield and one of that people destroy your home they will not cover it

4 years ago

Reply from American Home Shield

Hi Willie,
I hate to hear about your most recent service experience to have the issue repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 14th, 2021

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Victoria Nino Huntington Beach, CA

The WORST customer service EVER. Our refrigerator broke and they told me we have to go TWO WEEKS without a fridge to order a part. I asked to speak to a manager, but there isn't one. What? I asked for them to expedite to part so my family can have food to eat, and they said, nope we don't do that. This is unethical, and every time I call I get someone in another country reading from a script, that won't escalate. They are trained to tell you no. DO NOT WORK WITH THEM!

4 years ago

Reply from American Home Shield

Hi Victoria,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution for the refrigerator.

Jul. 21st, 2021

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seanth57 Columbus, GA

I recently filed a claims for a refrigerator not getting cold, they replaced the broken refrigerator with a brand new one, no hassles

4 years ago

Reply from American Home Shield

Hi Seanth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Don Ewald Oklahoma City, OK

This is quite possibly the biggest rip off going. First. I don't care what your issue is, you pay $100 up front. Wait for up to weeks for "their guy" who will more than likely tell you your issue is not worthy of replacement, may or may not patch it. Customer service sucks. Period. Trying to cancel a plan is near impossible. Run Forrest, RUN.

4 years ago

Reply from American Home Shield

Hi Don. I hate to hear you have not had a good experiene with our company. We are here to address your concerns and I would be happy to speak with you further to see how I may assist with a resolution.

Jun. 29th, 2021

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LaShawn Hawkins Oxon Hill, MD

Switching companies due to false advertising and price gouge after they could not fix the initial problem. Their technicians came in and quoted me a price for a part to fix my air conditioner. Once they found out the part was obsolete they decided it was something else and wanted to charge me a enormous price. Definitely poor service and false advertising!!

4 years ago

Reply from American Home Shield

Hi LaShawn,
Thank you for bringing the AC service experience to our attention. I would be glad to speak with you to reach a resolution for the issues that have occurred.

Jul. 8th, 2021

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DFW SIGNING Arlington, TX

I called for service request for my home air condition. Contractor came to house and followed up after 5 days when I was experiencing the same problem. Contractor has submitted his report to American Home Shield, and they have not contacted me for more than 72 hours. Anytime I call them they tell me the contractor's report is under review. We have been in our house without A/C for more than 1 week.

4 years ago

Reply from American Home Shield

Thank you for letting us know the problem with your air conditioning has not been resolved. We know how important it is to have your air working. I would be happy to speak with you and try to resolve the issue.

Jun. 28th, 2021

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Rodney Lee Fort Worth, TX

This is the worse experience I've ever had. I tried to cancel my policy after I sold my home and two years later it's still active. I know they knew I moved because they had my new home and phone number. Rather than me being able to call in directly to speak to cancellations, I had to call and sit on hold for one and a half hours just to be told the department was closed. This has flat-out been the most frustrating company to deal with. WAIST OF MONEY AND TIME!

4 years ago

Reply from American Home Shield

Hi Rodney,
I hate to hear about your most recent AHS experience and the repairs that need to be repaired. I would be glad to speak with you to get the issues resolved.

Jun. 18th, 2021

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Alex Chan Plainfield, IL

Do yourself a favor and never go with this company. Their customer service is terrible. They forward you to the wrong departments all the time and no one ever gives you a call back. I've been on the phone for 2+ hours now waiting to be "transferred" to a department that probably doesn't even exist. They claim to have sent me an email with regards to my cash out option 4 days ago and I haven't received shit.

4 years ago

Reply from American Home Shield

Hi Alex. I am very sorry to hear you have not been pleased with you latest experience with AHS. I'm sure it was frustrating not to be able to speak with someone to assist you. I would be happy to speak with you further regarding this matter.

Jun. 8th, 2021

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