American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Stephanie weil Bellevue, WA

We had a water heater failure and American home shield won’t cover the necessary accompanying parts needed for the replacement, basic items like code required earthquake bands! They will only cover the actual unit ( about $400.) and nothing else leaving the consumer covering 75% of the costs of replacement. We have to pay over $1,200 even though we supposedly have this coverage for full replacement. Rip off.

5 years ago

Reply from American Home Shield

Hi Stephanie,
Your concerns are understood regarding your most recent experience and the noncovered claim charge. I would be glad to speak with you and address the cost.

Jun. 12th, 2019

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Melissa Encino, CA

American Home Shield scammed me--took my money and then told me that my problem, which I VERIFIED was COVERED (broken kitchen faucet), would not be covered because of ONE MISSING SCREW!!! I was on the phone with them for FOUR hours today!! Not only do they outsource their calls and claim to be unable to transfer you to a supervisor in the USA, but they disconnected me several times!! SEE YOU IN COURT, AMERICAN HOME SHIELD!!! YOU ARE BEYOND AWFUL!

5 years ago

Reply from American Home Shield

Hi Melissa,

I hate to hear about your most recent experience with American Home Shield. I would be glad to speak with you and address your customer service experience as well as the denial on the plumbing leak.

Jun. 12th, 2019

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Rob H

Waste of time. We took out the policy 8 months ago. We had to make our first claim due to a blocked drain in the bath. a plumber came and couldn't fix it, then we had to endure days of repeated calls, misinformation, Having to call back because no-one ever called back when they said they would. only to be told after two weeks the blockage wasn't covered. So we wanted our money on a policy that doesn't even cover a blocked drain. My advice - find another company that knows what it's doing, has staff who care, and who know their jobs, and dont waste your money with these people.

5 years ago

Reply from American Home Shield

Good afternoon Rob,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and get the issues resolved with the plumbing request.

Jun. 12th, 2019

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Victor Swindell North Charleston, SC

It's Charleston...It's HOT...and my AC went out. I called AHS to see if I could get someone out TODAY. No.. it would be 4 hot days and 3 hot night before they could send someone out. The only way to expedite the service is if the Heat index was 105. What the heck am I paying for. So I called another HAVC company...they can be here in a two hours. Again...what am I paying for?

5 years ago

Reply from American Home Shield

Good morning Victor,
I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.

Jun. 6th, 2019

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Rickey Green Rice, TX

American Home Shield experience was totally un profession service providers. The service Tech did not even attempt to trouble issues, and made unsupported documentation of findings. American Home Shield customer service representatives refused my request to send another service company, Enthought the original provide had failed on multiple trips to correct issues. Adding insult to the process the American Home Shield customer service representative refused to allow me to speak to a manager to address my concerns. I think these service programs are a scam.

5 years ago

Reply from American Home Shield

Good morning Ricky,
I would like to apologize for your experience to have the issue repaired through your American Home Shield warranty. I would be glad to assist you and reach a resolution for your experience.

Jun. 5th, 2019

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Rufus E Williams Jr Pleasanton, CA

I am an American Home Shield Customer for about one week more. I had a water heater issue four months ago. It took me one month to get the issues resolved. The new water heater was replaced and went out today. Upon contacting American Home Shield, they told me to call the manufacturer of the water heater for repair. I have spent over 250 hours on the phone this year with this issue. Must go somewhere else

5 years ago

Reply from American Home Shield

Hi Rufus,
I hate to hear about your most recent experience to have the water heater repaired. I would be glad to speak with you at your earliest convenience.

Jun. 5th, 2019

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Venkat Mallya Austin, TX

While signing they said they will ensure that all the equipments including appliances and AC/Heat will be taken care of. When my AC stopped working they charged me $100 and said all rest of the AC replacement cost will come from me being an upgrade. Meaning they paid for nothing. To cancel the service they made me hold for more than 70 min. Horrible experience. My neighbor had an exactly similar experience with his Microwave and he also cancelled the policy. Absolute fraud.

5 years ago

Reply from American Home Shield

Hi Venkat,
I hate to hear about your experience with American Home Shield and the issues that you experienced to have several repairs completed. I would be glad to discuss contract coverage.

Jun. 5th, 2019

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Jace

They send a plumber who refused to even attempt to fix the problem and just shifted the blame to the contractor. Had to have another plumber come and fix it. It was not the contractor's fault. I contacted the company to complain and was told I would be issued a refund. When the refund did not post, I contacted the company and was told they changed their mind and would not be offering a refund. Please do not waste your money on this company.

5 years ago

Reply from American Home Shield

Hi Jace,
I hate to hear about your most recent experience and the service fee refund of your American Home Shield claim. I would be glad to speak with you and get the issue resolved.

May. 30th, 2019

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Suzan Frisco, TX

My air condition compressor was replaced in 2017 then broke again 2019. Technician supposedly fix it but not working. . My AC still not working on this memorial weekend. The company states that they will be back out to fix on Memorial monday. In the meantime I have to sit and wait until monday without AC. No reimbursement or fee waiver. The consumer comes last with this company. Bad company.

5 years ago

Reply from American Home Shield

Good morning Suzan,
I hate to hear about your most recent experience to have the air conditioner compressor repaired. I would be glad to speak with you and possibly refund the service fee.

May. 31st, 2019

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Dennis Maroney Montgomery, TX

This company is a scam, they're trying to tell us we'll have t pay $1075.00 for A/C repair because it's not up to code. We purchased this home a little over 2 years ago, and it's only 8 years old. They also write their own reviews, chat line doesn't work, if you try to call resolutions it's a 20 minute wait or more. Big rip off

5 years ago

Reply from American Home Shield

Good morning Dennis,
I hate to hear about your most recent experience to have the air conditioning system repaired. I would be glad to speak with you and reach a resolution.

May. 31st, 2019

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Sophie M Woodland Hills, CA

I made a claim for my 11-year-old oven's door that did not close properly. The tech came and told my tenant that the hinges needed to be changed and the repair would be covered by the Insurance. But 3 days later I had a voice message from AHS saying that the damaged hinges were not normal wear and tear. They have been misused?! How the tech can know the difference between a misused hinge or an old one?! And how do you misuse an oven door? Plus I have paid a 100$ service fee without having any estimate to repair my oven. It is a scam! I have cancelled my contract.

5 years ago

Reply from American Home Shield

Hi Sophie,
I hate to hear about your most recent American Home Shield experience, which resulted in a cancellation of your contract. I would be glad to speak with you and address the denial.

May. 24th, 2019

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Lyon Grand Terrace, CA

Very frustrated with how a simple service call been taken care of. Our refrigerator ice machine had stopped working, we called AHS, they sent a company called Premier Appliance Services, its been almost 8 weeks and the problem is still not resolved, My wife and I have spent over 3 hours on the phone with AHS and still no resolution, Premier Appliance Services, has a yelp 1.2 rating. I cant speak to any supervisors at AHS, because they are busy, I tend to get brand new customer services representatives at AHS who cant get a resolution, I am a very unhappy customer.

5 years ago

Reply from American Home Shield

Hi Lyon,
I would like to thank you for sharing your most recent experience to have the faucets repaired. I understand your frustration with several week's delays in service. I would be glad to speak with you and reach a resolution.

May. 21st, 2019

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Marie San Antonio, TX

I have had AMERICAN Home Shield for over 30 years and it USED TO BE a great company but now that they are out sourcing customer service (and maybe other reasons) it has gone down hill. I have been waiting over a month for parts to my stove top. I cook 3 meals a day for my family and is so important because of my husband’s health issues. We have three homes covered by this company and are planning on leaving two properties next month and the third as soon as the contact is over. So disappointed by their service, their response.

5 years ago

Reply from American Home Shield

Hi Marie,
Your patronage to American Home Shield for the past 30 years has not gone unnoticed. I hate to hear about your most recent experience to have the cooktop repaired. I would be glad to speak with you and reach a resolution.

May. 16th, 2019

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KJ Sherman Oaks, CA

After several unsuccessful attempts to get service, (communication errors on both their part and contractor's part) I asked that my $75 service fee be refunded. They offered only HALF a refund, and THAT was after me REALLY pushing hard. I should think that after almost a WEEK of no service, they should be HAPPY to provide a simple refund. Additionally, their customer service representatives are a bit hard to understand with their accents. They state the calls are going to Memphis, but I suspect it's some outsource.

5 years ago

Reply from American Home Shield

Good afternoon KJ,
I understand your concerns regarding your service experience with American Home Shield. I would be glad to speak with you and address the service fee refund request.

May. 16th, 2019

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Gary T Riverside, RI

We got coverage over a year ago and used it for the first time two weeks ago. They have sent the same repair service company out twice only for them to do NOTHING because it's too expensive to fix. AHS is dragging their feet and blaming the service technicians on finishing this request. Rude Customer service. They keep saying "24hrs more". I'm so ready to cancel!

5 years ago

Reply from American Home Shield

Good morning Gary,
Thank you for providing with feedback about your experience. I hate to hear about the service delay and would be glad to speak with you and assist with a resolution to the repairs.

May. 14th, 2019

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Michelle Sandoval Lodi, CA

Wish I could give them 0 stars. Nightmare A/C repair that took 2 weeks to fix. They erroneously canceled technician to come diagnose problem, which delayed repair, then they kept telling me and the technician the part was in stock, but when he’d go to pick it up it wasn’t there. Every time I’d call to complain I got an international call center and those agents know NOTHING! Awful customer service. Stressful experience. We quit them.

5 years ago

Reply from American Home Shield

Good afternoon Michelle,
Thank you for providing with feedback about your experience. I hate to hear about the service delay and would be glad to speak with you and assist with a resolution to the repairs.

May. 13th, 2019

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Evan Perkins Austin, TX

A repairman sent by AHS did a faulty job on my washing machine repair which resulted in three rooms of my house flooding. I called AHS immediately. Their response? "We're not responsible for water damage, sir." Then they charged me the $75 fee. Contractor did not accept responsibility. AHS does not accept responsibility. What's left? I am out nearly $4K for my home insurance deductible. Cheats. Crooks. Horrible company. Horrible service. Would never recommend. Will never use again.

5 years ago

Reply from American Home Shield

Hi Evan,

I most certainly hate to hear about your most recent experience and the secondary damage that has been caused. I would be glad to speak with you and assist with a resolution to the service fee and cost. Please provide me with your AHS account number for contact.

May. 4th, 2019

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Mark McCurry McKinney, TX

Where is the negative Star? I have been without a washing machine for 2 weeks. Repair tech told us that it was not repairable due to cost of parts and age of unit. Now they have ordered the parts and are going to repair. They have been out twice, while we take off from work. Still no repair! They try to fix with band-aids and duct tape. I have paid them over $3000 in monthly fees and dont want to help. I highly recommend you look elsewhere. Awful Customer Service too

5 years ago

Reply from American Home Shield

Good morning Mark,

I understand your frustration in regard to the delay in service to have the washer machine repaired. I would be glad to speak with you and assist with a resolution to get the repairs completed as soon as possible.

May. 6th, 2019

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Mike Sloan Hampstead, NC

American Home Shield has been nothing but a headache. From my past experiences, their customer service has been complete crap. The contractors they use are hardly ever reliable. I've been billed numerous times for a "service fee" when it only should have been charged once. There is zero communication between the contractors and AHS. I'm actively seeking a new home warranty service because these guy are an absolute waste of time and money.

5 years ago

Reply from American Home Shield

Good morning Mike,

Your concerns are greatly understood regarding the service fee billing error that you have experienced. I would be glad to speak with you and get the issue resolved.

May. 6th, 2019

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Christopher Sauer Dallas, TX

I have a head American home shield for more than 2 years on my properties. This is the second time they have denied a simple claim and hid behind a contract that they refuse to deliver to me. To make matters worse I am a real estate agent in the DFW and they still expect me to sell their Home Warranties . I guess the saying should go “Screw me once shame on you screw me twice I write a review!”

5 years ago

Reply from American Home Shield

Good afternoon Christopher,
Your patronage over the past two years is greatly valued at American Home Shield. I understand your concerns regarding the two request that have been denied. I would be glad to speak with you and reach a resolution.

May. 7th, 2019

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Joseph C. Cocoa Beach, FL

Terrible customer service, long holds and CSRs and "supervisors" sound identical and robotic. Will offer patchwork solutions so their contribution is minimal and will look for any excuse to not pay for major repairs. If your hvac needs replacing they WILL NOT replace it and you will have to pay for $$$ freon every couple of months until the system fails and they find a way to void your warranty by their contractor's negligence.

5 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Rachael Powell, OH

We were without hot water for over a week, finally the tech came and fixed it. 10 weeks later and the water heater has stopped again... call AHS yo be told oh we only cover 60 days. So now we have to pay out of pocket again!

5 years ago

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Jerry Stuart, FL

Terrible company to do business with,I had a home in Florida and they denied my claim for an AC unit even though it was covered in the plan and now I have a condo in Illinois and they refused to do the simplest work under the sink saying it was not covered . I am not going to let this issue go and it takes about 20 minutes to get anyone on the phone .Just the worst and most unreliable company to work with and will use any loop hole to get out of doing not paying the simplest tasks.

5 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 28th, 2020

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Robert San Antonio, TX

I do not consider the issue resolved. I stand by my position that AHS is obliged to provide reimbursement for the work their crew performed. The issue was misdiagnosed and the work was unnecessary and I have provided sufficient evidence of such. AHS originally agreed to cover this expense due to the mistake and then renigned once the final bill came in. You have made it clear that AHS will make no effort to provide compensation. You recognize no responsibilty for pretty much any part of this fiasco that your representatives caused on my property.

5 years ago

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Jon Little Rock, AR

Absolutely the worst consumer experience that I have ever had in my life. The vendors that they use for repairs are second rate, at best. I have had two different vendors out to repair a leaking pipe, and both times they did just enough for the repair to only last a few months. When I called AHS to request a follow up, I was told that their work was only guaranteed for 60 days and I would need to submit a new claim and pay a THIRD deductible. The way AHS treats its customers is criminal.

5 years ago

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Lena Alexandria, VA

The customer service representative was very knowledgeable about the company. The representative was a little bit intimidating in his approach. I did not purchase the plan and do not feel qualified to rate the company.

5 years ago

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Richard M Ullery Nicholasville, KY

Visit was scheduled with AHS on line, contractor came promptly and solved our problem. Workmen were professional and skilled. We were very pleased.

5 years ago

Reply from American Home Shield

Hi Richard,
I am glad to hear about your customer service experience with American Home Shield. I hope you continue to enjoy your warranty and the coverage we provide.

Jun. 18th, 2019

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Jo Ann Westaway Tallahassee, FL

We were very impressed with how fast and easy the process was. Sent a request Sunday afternoon and the job was completed the next afternoon

5 years ago

Reply from American Home Shield

Good morning Jo Ann,
Your feedback is greatly appreciated! It is our goal to provide you with the best customer service experience.

Jun. 18th, 2019

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Mike Albuquerque, NM

they have continuously provided timely quality service for me regardless of the issue well worth every dollar to ensure peace of mind.

5 years ago

Reply from American Home Shield

Hi Mike,
Your feedback is greatly appreciated and I hope you continue to enjoy your American Home Shield warranty!

Aug. 20th, 2019

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Joyce M Aldrich Wittmann, AZ

AHS has always given me the right help of what I needed. and always within a reasonable time frame, always working around my schedules.

5 years ago

Reply from American Home Shield

Hi Joyce,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Chelsea Tacoma, WA

We received a home warranty as an incentive when purchasing our home. All 4 issues we paid to have them come out and check, they said they would not cover... even though they were existing issues when we purchased this home. We were quoted by the plumber for over 1000 dollars to put in a water regulator. A quick Google search tells you this should be no more than 300 dollars. It was a joke and a total waste of money. We will not be renewing our policy.

5 years ago

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TJ Saint Paul, MN

Sent someone out 3 or 4 times , and only charged for one service call, to diagnose my difficult to diagnose furnace problem.

5 years ago

Reply from American Home Shield

Hi TJ,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Cindylulu Atlanta, TX

American Home Shield is amazing. They have quality service professionals dispatched quickly to fix an issue. I highly recommend this service.

5 years ago

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DENISE RICHMOND Mesquite, TX

Great! No complaints. They took care of my issue quickly. Will recommend them to all my friends who own or rent their homes.

5 years ago

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Sandy Tampa, FL

Anytime I have had a problem American Home Shield sent someone quick to get the problem fixed. Best decision I ever made was hiring this ompany.

5 years ago

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Lee Park Ridge, IL

The electrician was efficient, checked everything in the house, and was very knowledgeable. He kept me updated about when he would arrive .

5 years ago

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BRUCE RICHMAN Las Vegas, NV

Service performed on time without any issues. Service person addressed the problem and repaired quickly without complications.

5 years ago

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Barnes Rosie M Casa Grande, AZ

Every time I put in a request they are right on it, if I have an issue with a company they are quick to respond! Great company

5 years ago

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Elizabeth Allen Loves Park, IL

My claim for a kitchen sink was addressed promptly, the problem was solved and the company who did the work was very professional and polite

5 years ago

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Naga San Mateo, CA

Timeliness in getting the job taken care of a huge plus. Also the self service portal to lodge an issue online is super!

5 years ago

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Dee Pidgeon Gonzales, LA

Repair shops are reluctant to deem an item not repairable since it reflects negatively on them with AHS; it took 3 months and 3 different repair shops to finally get one to certify my refrigerator ice maker was not repairable when the first shop should have done so.

5 years ago

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Anthony College Station, TX

We placed for service, AHS sent out a service call, they came out 27 days ago and we are still without a working oven. It’s four of us in this home and we being buying takeout for 20 days of the 27 days that we have been without an oven. They still do not have the part. Sorry! Sorry! Sorry! They are taking our money but is not providing the professional service that they tell people to get there business. I just hung up the phone with AHS and after 27 days the part still haven’t been ordered. I am filling a compliant and seeking out an attorney, I WANT SOMETHING DONE ABOUT THIS ASAP

5 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Susan North Charleston, SC

The plumber that came out to see us was helpful and educated in his field. The warranty was not. Only when they see a problem. We had a smell issue which is not covered under the warranty.

5 years ago

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Janet Burnsed Corona, CA

Had a plumbing problem. Went on line requested a plumber. Was given information immediately of a plumber. They were able to accommodate my schedule.

5 years ago

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Ron Webber

The plumbing company was very professional and on time, those are the great assets of American Home Shield for us since 1995.

5 years ago

Reply from American Home Shield

Good morning Ron,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced the plumbing issue.

Jun. 18th, 2019

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Karin Fountain Hills, AZ

I was surprised by the $75 fee, but I feel like it was fair. Great service. Arrived on time. Fixed problem in one visit.

5 years ago

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Quentin Collins Rio Rancho, NM

I have a significant leak (plumbing) and I contacted AHS who sent a plumbing company that could not “find the leak”; but, acknowledged there is one. So they said they were going to refer AHS to get a leak specialist company. To date.....nothing. In the meantime I am running up a huge water bill.

5 years ago

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Rhonda mckenzie Philadelphia, PA

Customer service was very professional and handled all of my needs in a timely matter I am very pleased with the service that I received

5 years ago

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JoJo Patterson, CA

AHS is the most dependable my wife and I have encounter. Everything that they promise with there service is so true . They are the best.

5 years ago

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Edward Welch Phoenix, AZ

Fixed Unit out of Code and bypass Limit switch which is out of Code. Plus other times not fixed to code. AHS does not take responsibility for the companies they send to your house. Installed wrong Compressor, Installed blower in wrong direction etccc.

5 years ago

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