American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Michael Brady Roswell, GA

Long-time customer - since 2004. Mixed experience with assigned contractors in the past. Just discovered a small plumbing/toilet leak. Tried to request service online and could not open my account on the website with any of 3 browsers I tried (Chrome, Edge and Safari) -- all displayed the spinning circle with no error messages. Tried to call Customer Service -- the message said the wait time was over 1 hr. and that I should go to the web site. Totally unacceptable. Fortunately, my current contract expires in mid August. I will be finding a new home warranty provider!!

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Andrew M. Portland, OR

Great service that is easily accessible. Every issue that I have submitted has been handled quickly and without any questions or hesitation.

5 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2020

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Mr. Evans Moreno Valley, CA

I only had AHS since june of 2017 and have never made a claim. In 2019 when I renewed online I accidentally paid the monthly amount in a lump sum which was $80.00 more than the yearly amount. No problem I thought! After being passed from one call center to another and purposely dropped of the line I decided to give up and wait until renewal time and show all my screenshots evidence of long wait times at different AHS call centers to an actual english speaking person. I never recieved a call back! I'm moving on!

5 years ago

Reply from American Home Shield

Hi Mr. Evans,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 26th, 2020

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Vienna Pool owner Falls Church, VA

After 4 years of broker pool heater - they continue to throw parts at it and STILL NOT WORKING. What a lousy company to deal with.... Time and parts spent trying to fix this thing over the years far out weight the cost of replacing the heater. Do yourself a favor and find another warranty co - they could not care less about us a a customer!

5 years ago

Reply from American Home Shield

HI Vienna,
I would be glad to speak with you and discuss the pool heater repairs.

Jun. 25th, 2020

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Michael M San Antonio, TX

Long time customer but their prices have gone up and their service has gone the opposite direction. It takes hours or sometimes days to get thru to their outsourced customer service. They don’t cover a lot of the expenses. They make it really hard to cancel and want to charge an “admin fee” to cancel. The subcontractors are often shoddy.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Michael,
Thank you for letting us know about the delay in service. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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MANUEL FIGUEROA Upland, CA

Worst customer service. Very unsatisfactory service response. Numerous calls made to schedule service refrigerator repair 45 to 1;00 hour waiting over the phone to get connected to a customer service representative. Expected frame time from contractors appointment set up minimum one week. Contractor scheduled very busy, Contractor came to inspect refrigerator and stated they will report to insurance for repair approval until now three weeks waiting since problem reported with no results. I will never recommend this company Manuel Figueroa Upland CA

5 years ago

Reply from American Home Shield

Hi Manuel,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Felipe Pena Buffalo, NY

Been dealing with AHS for years. I feel confident knowing I can count on them to quickly repair anything in my home that goes south on me.

5 years ago

Reply from American Home Shield

Hi Felipe,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Mike Testa Bluffton, SC

THEY ARE UNREACHABLE!!! OUR DISHWASHED HAS BEEN BROKEN FOR 3 WEEKS, SUPPOSEDLY THE REPAIR FIRM IS AWAITING PARTS FROM AHS. THEY REFERRED ME TO CALL AHS FOR A STATUS, AND EVERY TIME WE CALL WE'RE IMMEDIATELY ON HOLD FOR HOURS!!!!! LITERALLY HOURS!!!!!!! WE WILL DEFINITELY NOT BE RENEWING OUR CONTRACT WITH THEM. IF I COULD RATE THEM WITH ZERO STARS I WOULD!!

5 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues with your air dishwasher resolved.

Jun. 13th, 2020

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Shante Atwater Raleigh, NC

The worst warranty ever with the worst customer service. They never cover what they really say and there’s fine print that says they never gonna cover anything. Needed service on my toilet they sent a contractor who ripped up my vinyl on my floor without permission. Called customer service nobody wants to cover it, now I have a even more expensive problem! And the warranty company is telling me I need to find the contractor that they hired to fix my floor in the contact a company says I need to call the warranty!

5 years ago

Reply from American Home Shield

Good afternoon Shante,
You concerns regarding the floor repairs is understood. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Betty Sonora, CA

This company deserves NO STARS! They refused to pay a claim during an emergency repair because they did not give prior authorization. Hot water heater was leaking all over the place. We only have one repair company in our area who would have been the one they would have sent out anyway. When trying to contact them (twice) I was on hold for 33 minutes before hanging up then again for even longer! How are you supposed to get prior authorization IF THEY WON'T ANSWER THEIR PHONE???? Don't waste you money. This company has TERRIBLE CUSTOMER SERVICE!

5 years ago

Reply from American Home Shield

Hi Betty,
I would be glad to speak with you and discuss your experience and the hold times to speak with a representative.

Jun. 13th, 2020

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Pat New Port Richey, FL

Terrible service and long waits on phone! AMERICAN HOME SHIELD sends out poor rated companies that they have contracts with. We called to make a Complaint and was told a supervisor would be in touch with us in 48 hours of our call! It has been 2 weeks and still waiting! The company AMERICAN HOME SHIELD sent out to fix A/C ended up doing such damage to our A/C that it can not be fixed! We have pictures to prove it! Do not waste your money on AMERICAN HOME SHIELD! PLUS THEY HAVE THE NERVE TO CHARGE A CANCELLATION FEE!

5 years ago

Reply from American Home Shield

Hi Pat,
I hate to hear about your most recent experience to have the air conditioner issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Jamie Columbia, LA

Horrible company!! They do not care about their customers. Be ready to wait hours to get any customer service person to help you. Be ready to wait days and weeks to have a company they contract with to come look at the problem, only to not resolve it. We ended up having to go through outside authorization, followed all of AHS rules that they told us only to say they were denying it due to cost. So I've paid over $1,600 this year to have AHS cover 2 properties i own to now have to pay $2000 for something they say they will cover. worthless company with no values. Cancelled both contracts.

5 years ago

Reply from American Home Shield

Hi Jamie,
“Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I would be glad to speak with you.

Jun. 11th, 2020

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Robert Davenport, IA

Hours waiting just to talk to someone - this after a service provider was a no show ... with no call. Rescheduled and did not show up again. No call back and not answering my calls now. And AHS wants me to give another chance - delay repairs further even though they confirmed the provider also hung up on them. Still no resolution ... but they have my money. And I still can’t get anyone on the phone unless I wait an hour on hold.

5 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the service you received and the hold times to speak with a representative. . I would be glad to speak with you.

Jun. 11th, 2020

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Nikki Vaughn Chicago, IL

I filed (and paid for) a claim in October of 2019 when I purchased my home. Its is now June 2020 and my stove and refrigerator still don't work properly. The original contractor came out and said that the refrigerator needed to be fixed and the stove replaced. AHS tried to dispatch another contractor a few days later for a second opinion because they THINK BLACK BUSINESSES ARE INCOMPETENT. AHS hasn't done anything but give me the run-around for 10 months. These "parts" have been in the mail for 10 months. AHS is HORRIBLE! Don't do business with them. Spend your money elsewhere. ..

5 years ago

Reply from American Home Shield

Hi Nikki,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and get the issues resolved.

Jun. 12th, 2020

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w marcoux ,

Have Combo Plan...called in my very 1st claim...paid $75 for tech to come look at microwave door...then...that's all! Hard to reach ANYONE at AHS....CONTINUAL "HOLD" for HOURS!!!!

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi W Marcoux,
Thank you for your feedback about your AHS experience. I would be glad to speak with you about the microwave.

Jun. 12th, 2020

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John Lafayette, LA

Well I'm not satisfied at all. Still waiting on hot water tank for over 3weeks now. Call American shield several times an so say contact the contractor. Keep giving me lies about there coming and still no show. Then paid my service an still no show. Over three weeks an I'm pissed. RIDICULOUS.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for sharing your experience about the delay in service to have the water tank repaired. I would be glad to speak with you.

Jun. 5th, 2020

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Nivia Bastos McDaniel Lawrenceville, GA

Great experience! I scheduled my service through the site. Their provider showed up and finished the job in 30 minutes no hassle!

5 years ago

Reply from American Home Shield

HI Nivia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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K. WIGFALL Apex, NC

I hate holding on the phone for an average of an hour just to get a customer service person who doesn't understand my english. I hate how they hang up on you if they do not agree with your experience. I hate having to put refrigerant in my HVAV unit every year because they put stop leak into the unit for the last five years and will not replace the unit. I havepaid $1500 in th last 4 years on refrigerant doe my HVAC unit because AHS will only pay $10 per pound! This is the worse company ever!! DO NOT BUY THIS SERVICE!!!HORRIBLE!!!

5 years ago

Reply from American Home Shield

Hi K. Wigfall,
Thank you for sharing your experience about the delay in service to have the air conditioner repaired. I would be glad to speak with you.

Jun. 5th, 2020

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Scot Rittenberg ,

Getting covered repairs done quickly is easy with American Home Shield. Click a few buttons and a service provider is assigned.

5 years ago

Reply from American Home Shield

Hi Scot,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2020

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J Atwater, CA

I Paid and requested service for our a/c repair 72 hours ago on line. I called American Home to let them no that No technician has called---I was on hold 2 &1/2 hours and still no answer. I have been a paying customer for 8 years but this is Horrible Service. It has been 105, 107, today 109 degrees I have small children. Up till this time I have always received excellent service but I believe I will be removing all 3 separate policies

5 years ago

Reply from American Home Shield

Hi J,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 29th, 2020

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Y Corona, CA

Refrigerator has water dripping pan problem( water stays and spills out of the pan) and technician told me I need to dump that water out manually!!! WTH?? Never had to do with the fridge my whole life and the problem happened recently. They sent me a guy who is not a fridge technician. Scam!! Tried to call the customer service but put me on hold forever! I want to cancel the entire service plus refund!!! ASAP!

5 years ago

Reply from American Home Shield

Hi Y,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you and assign a refrigerator technician t o get the issues repaired.

May. 28th, 2020

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Debra ,

Poor service. If you happen to have a service provider that doesn't follow up or is discourteous, it's impossible to get another company sent out unless you pay another $75.00 fee. If you try to call the company, you are put on indefinite hold for hours. We have been trying to call them over the past two days and have been put on hold a total of six hours and after the end of each time, they eventually hang up on us. We are just going to cancel the coverage - so frustrating - and I don't think it's because of COVID-19 issues.

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for bringing this to our attention. We’re sorry about your most recent experience and would be glad to speak with you and get the issues resolved.

May. 27th, 2020

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Jackie Posner Madisonville, LA

American Shield is very good. The only bad comment I would have is that you cannot get through their phone lines. You hold forever.

5 years ago

Reply from American Home Shield

Hi Jackie,
Your feedback is more than appreciated and we hope the hold times get better!

May. 26th, 2020

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Leticia Pastor Orlando, FL

I've been waiting for more than two weeks for the plumber to complete a job he initiated with my kitchen faucet. I've been calling since then and they keep telling me the part has not arrived. Second, I paid another $75.00 a week ago for another issue with my air conditioning. The same thing happened once again. The technician came here said he would send someone else the next day to complete the job and it's been already five days. No one has called and every time i call the company i get the same answer over and over again. Terrible service!!! i do not recommended this company at all!!!!!!

5 years ago

Reply from American Home Shield

Hi Leticia,
I would be glad to speak with you about the delay in service experienced to have the faucet and AC system repaired.

May. 26th, 2020

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Regie Patterson Bullhead City, AZ

American Home Shield is number one they are quick and they get the problem fixed fast !!!! I would recommend them to anyone !!!!!

5 years ago

Reply from American Home Shield

Hi Regie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Trisha Pantaleo Carol Stream, IL

They send a service man out when requested for an additional service fee on top of your yearly cost. Once the service man states that the appliance needs to be replaced, its over! The company never follows through, answers your call or gives you a new appliance. We have been waiting 45 days " waiting on authorization" to have our new washing machine. HORRIBLE Customer Service!!!!

5 years ago

Reply from American Home Shield

Good afternoon Trish,
Your concerns regarding the premium and service fees are understood. AHS strives to provide you with the best coverage and will repair or replace to reach a resolution. I would be glad to speak with you and get the replacement completed.

May. 14th, 2020

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Dan New Hope, PA

I finally came to my senses and decided to cancel my contract. This company is awful. Two weeks after my refrigerator dies and I contact them I’ve had two visits and it still hasn’t been repaired. Their contractors are the worst/cheapest in the area and AHS customer service is the absolute worst. No chat or email contact method. Only phone where they hope you’ll hang up after sitting on hold for a ridiculous amount of time. Like the many others that have posted, you’re far better off not wasting your money with them. Avoiding aggravations will be a mental/emotional victory.

5 years ago

Reply from American Home Shield

Hi Dan,
I hate to hear about your less than satisfactory experience to have the issue repaired and the cancel completed. I would be glad to speak with you and discuss the delay in service experienced.

May. 8th, 2020

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Darryl Shumway San Jacinto, CA

Great service that is easy to use, affordable and worth the investment. When you need to file a claim they are quick to help Get you back on track.

5 years ago

Reply from American Home Shield

Hi Darryl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

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Jacinto Banuelos Rancho Cucamonga, CA

Bad customer service , I cancelled a gas dryer repair that I had scheduled , I received a bill for $100 from AHS which they said I was late paying , I didn't receive no service so why do i owe them anything . I have been trying to reach somebody at AHS to no avail. They do not have a chat line either , if you get through they'll put you on hold and no one answers. Very poor service , no referrals from me J.Banuelos

5 years ago

Reply from American Home Shield

Hi Jacinto,
I hate to hear about your less than satisfactory experience to have the issue repaired. I would be glad to speak with you and discuss the service fee charge.

May. 5th, 2020

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C.K. Alkire Thousand Oaks, CA

You are better off putting the money this company wants you to pay annually into a savings account and using for home repairs. They will not send quality workers and they have a clause to get out of covering every item. When you spend hours arguing with them to get a covered item replace; only to find the replaced equipment quality is severely lower than what you had!! If you do use them, do not pay the service fee up front, wait until the service is done!!!! I am pretty sure CA has laws that this company is breaking and the AG's office should really look into their practices.

5 years ago

Reply from American Home Shield

Hi C.K. Alkire,
I hate to hear about your less than satisfactory experience over the years with AHS. I would be glad to speak with you and discuss the repairs and claims.

May. 1st, 2020

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Lia Harjo Odessa, TX

Each time I have made a claim with AHS my claims have been taken care of within 48 hours. AHS is very professional and worth every penny.

5 years ago

Reply from American Home Shield

Hi Lia,
We strive to make every service experience one to remember. We hope you continue to enjoy American Home Shield and the service they provide.

Apr. 29th, 2020

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robert Sun City Center, FL

i had a water heater problem and was told I needed to replace it. American home shield offerred a buy out of $450. It has been four months and numerious phone calls and have not received payment. They constantly give me excuses like they need a mailing address, tgen they needed a receipt, two times they told me the check was in the mail, not they tell me the mailing address was incorrect again. They are liars

5 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about your less than satisfactory experience to receive the reimbursement. I would be glad to speak with you and discuss the delay.

Apr. 29th, 2020

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Sean Wheeler Loveland, CO

What we like best is how quick the response is, that's great. What we don't like his how the primium keeps creeping up. We started in the $35 range, and now it's over $50 in just two years. That's quite the change.

5 years ago

Reply from American Home Shield

Hi Sean,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you about the premium increase.

Apr. 21st, 2020

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hancock Henderson, TX

American Home Shield has always gotten my problems taken care of.. The only drawback is the wait for products to be replaced.

5 years ago

Reply from American Home Shield

Hi Hancock,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 16th, 2020

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LM Oklahoma City, OK

Very disappointed with customer service. Many hours spent on hold. Calls never escalated or returned. All responses are poorly read from script by foreign call center. Odd that a company named American Home Shield outsourcing calls. Customer service is unable to transfer calls. Whoever answers is the only person you will talk to. Never ending circle of please hold. Week 6 of trying to get our fridge fixed.

5 years ago

Reply from American Home Shield

Hi LM,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 16th, 2020

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F18 Cowboy Walkersville, MD

Absolutely terrible! I have used them twice. Once for a plumbing issue and another for an electrical problem. The contractors they send will do as little as possible and tell you it is ok or they will come back to fix it. When you call and email them back, they NEVER answer or get back to you. And AHS doesn't care. They just want to collect your $$ every month. I have no idea why AHS has such high ratings. Probably a lot of fake reviews. I had to use them twice and both were horrible experiences. I am looking for another company to switch to. Don't waste your $$ with AHS.

5 years ago

Reply from American Home Shield

Hi,
We hate too hear about your AHS service experience with both the plumbing and electrical service request. I would be glad to speak with you and get the issues resolved!

Apr. 14th, 2020

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Sheldon Malone Oklahoma City, OK

Our garage door issue was resolved quickly. The service tech also provided great recommendations on how to mitigate future occurrences.

5 years ago

Reply from American Home Shield

Good morning Sheldon,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide.

Apr. 8th, 2020

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Jennifer Griffin Jacksonville, FL

This company gets 1 star. We have paid for this warranty 9 months...we requested a service call on an electrical problem...I get the run around then I finally get someone and they tell me I while you have coverage for electric we wont cover a short..what am I paying for? Iam unsatisfied and they are fraudsters ..they happily take your money...but don't want to make repairs

5 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.

Apr. 7th, 2020

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Frank Hornung Corona, CA

I've been a member for years. My water heater started leaking in November 2019. AHS sent me their plumber who had terrible yelp reviews. I ended up putting in the new water heater myself. AHS said they would send me a check for $600 to pay for my water heater only. I've made calls to AHS shield every other week since November 2019 and they still haven't paid. I wish I didn't pay my membership advance or I'd go to another company.

5 years ago

Reply from American Home Shield

Hi Frank,
We hate too hear about the delay that has been experienced to have the water heater repaired as well as the cost associated with the repair. I would be glad to speak with you and get the issues resolved!

Apr. 7th, 2020

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Lorri Gerwig Dayton, OH

AHS provides excellent coverage, customer service, and puts you in touch with professional competent contractors. Thank you!!

5 years ago

Reply from American Home Shield

Good afternoon Lori,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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David Austin, TX

This is a waist of money - needed to have a AC evaporator coil replaced - my regular AC company said it would be $2k. American home Shield said they would cover it but i'd need need to pay $2k in other charges - Gas Pipe Upgrade $175, Gas Stop $50, Hanging Kit $150, Hard Cast $150, Float Switch $175, Drain pan $300, Sediment Trap $75, Permit $275, Ductwork $275. SCAM

5 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.

Apr. 3rd, 2020

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Jacqueline Namale McHenry, IL

My contract automatically Renewed on 3/25/20, without any notice my payment went up, from $49.99 to 56.99. On calling today, the agent told me that was a promotional discount, when I signed up the agent then specifically told me my payments won't be going up, and now THIS. So does this happen every year it renews ??!!!

5 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about your less than satisfactory experience regarding the contract price increase. I would be glad to speak with you and discuss the issue.

Apr. 3rd, 2020

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Dwyane taylor Norfolk, VA

Great service,fast turnaround. The online service does not allow the customer to fully explain the problem in writing.

6 years ago

Reply from American Home Shield

Hi Dwayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2020

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Betty Lemmon Merritt Island, FL

After AHS plumbers and installers have been to the house 4 times, we paid a plumber $175. to install a basic dishwasher over one that had many more features. Over9 hours were spent on the phone, often with no results and 1 time to be hung up on. Hers and his plumbing failed miserably in their installation efforts. Very dissatisfied with AHS and subs which put much unneeded stress on an 82 year old woman.

6 years ago

Reply from American Home Shield

Hi Betty,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right. I would be glad to speak with you at your earliest convenience.

Mar. 31st, 2020

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Gary Salazar Albuquerque, NM

Excellent service, they always deliver!! Only had a problem once, but that was the contractor. AHS resolved the issue immediately.

6 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 26th, 2020

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ShinKoo Kang Montgomery, AL

The only star that I can give is one star. As of now, I have waited another 2 hours to contact with them to get answer for getting the amount of pro rata refund amount. They will just direct to sales department and give general service number that is not the right department. Trust me it will just loop forever until the customer is tired and gave up at the end. You will be welcomed when you join at first time and renew, but you can't cancel the policy on your own because they will require you to call endless times. Avoid any cost.

6 years ago

Reply from American Home Shield

Hi ShinKoo,
We hate too hear about the delay in service that has been experienced to receive the refund. I would be glad to speak with you and get the issues resolved!

Mar. 25th, 2020

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cari genX Chicago, IL

One of the worst businesses I have ever been with. They have not once ever covered anything that I needed covered. I would have been better off just taking the money that I paid them over the past four years and putting it into a savings account. I am now trying to cancel and have been on the phone with them for over 2 hours and keep getting transferred back and forth with no help. I have asked several times to speak to a supervisor and yet I keep being told that there's no supervisor that I can talk to you. Worst company I have ever dealt with. Do not waste your money

6 years ago

Reply from American Home Shield

Hi Cari,
We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.

Mar. 25th, 2020

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Powell San Marcos, CA

Technician was knowledgeable and arrived on time. Moving the refrigerator scratched my hardwood floor. Not happy about that.

6 years ago

Reply from American Home Shield

HI Powell,
We are pleased to hear about your customer service experience and the technician that completed the refrigerator repair.

Mar. 24th, 2020

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Caryl Halverson Spokane, WA

Don't waste your money. We had our Hot Water Heater service twice in Nov 2019. The plumber said we needed a new one. This is March 20, 2020 and still no reimbursement/ check for a new one. I have called them several times and am still waiting. Our heater has a small leak so now back to back showers, but one person can shower every morning.; There are 3 living here and one works. Now that the coronavirus is here, I can't go to the YMCA and no one is answering either AHS or the plumber. Right now I just want to cancel our contract and I can't do that.

6 years ago

Reply from American Home Shield

Hi Caryl,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I would be glad to speak wit you at your earliest convenience and assist with a resolution.

Mar. 24th, 2020

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Rich Corvalan Mt. Pleasant, SC

We have been waiting 3 weeks since our refrig went down. Finally, yesterday the tech determined that it was a compressor and needs to be replaced. Calling and keep getting disconnected from the purchasing dept. Everyone is in a panic about food during this time, try living out of a cooler with 2 kids and 2 adults....not cool!

6 years ago

Reply from American Home Shield

Hi Rich,
I most certainly hate to hear about your most recent experience and the delay to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.

Mar. 19th, 2020

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