American Home Shield: Read 34,871 User Reviews From Real Homeowners

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sherry buchanan Morganton, NC

I joined AHS to have piece of mind. I had a service call the guy opened the door under my house shined a light in to check duct work. That's it I answered an email asking about service told AHS that my duct was not fixed, tried to call on hold for over an hour no answer No way to communicate with this company that don't have an email address and you get No answer on the phone I work 12 hrs so limited on time I can contact AHS So FAR NOT WORTH THE MONEY YOU PAY. Hopefully they read their reviews Don't know how else to get in touch with them. They have not lived up to their promises.

5 years ago

Reply from American Home Shield

Hi Sherry, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have also sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Dan G2 San Diego, CA

American home shield is always there whenever something in my home breaks. They are upfront and honest, for any extra charges

5 years ago

Reply from American Home Shield

Hi Dan, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2020

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Jacquelyn da Roza Loomis, CA

American Home Shield is the worst! Their customer service is terrible, the repair company was rude and did not fix the problem and then caused water damage in our home and then AHS refused to pay for the damage caused. Their go to is to hang up on you when you ask for a supervisor. Horrible. Our water was even turned off to the house for 6 days and they would not help us. I wish I could say 0 stars.

5 years ago

Reply from American Home Shield

Hello Jacquelyn, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall plumbing experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 3rd, 2020

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david Wallingford, CT

What a disaster!!! Stay away from this company. Heaven forbid you actually need them. Get ready to sit on the phone for hours upon hours. They never answer and just shu you off to another number which requires you to wait again. I spent a total of 11 hours over the course of 3 days and got nowhere. There is no number to speak to corporate. They outsource their calls to overseas and there is a language barrier to deal with. What an unprofessional company! I had to give one star in order to complete this review.

5 years ago Edited September 14, 2021

Reply from American Home Shield

David, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have also sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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S Baga Muncie, IN

These are absolutely the WORST people to deal with!!! This is the second time they have tried to send out repair people who won’t show up for three days out. The first time Zthe plumbing was clogged, and the company couldn’t get to it for 2 days. So I’m not supposed to shower or flush the toilet for 2 days???? Give me a break. Today the A/C broke, and the company they tried to send out couldn’t be here (again) for 2 days (in 90 degree heat). This is the BIGGEST scam I have ever seen!!! DO NOT BUY A POLICY WITH THESE CROOKS!!!!!

5 years ago

Reply from American Home Shield

Hi S Baga,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 30th, 2020

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CRISTINA Rodriguez Pecos, TX

Wait time is ridiculous, expect to be on hold for at least 45 minutes to speak to someone. My A/C has been out for going on 6 days now (in 100+ degree temps) and I have yet to even hear from AHS to let me know the status of my service request. I have called 3 times to get an update on my request for an AC repair and have been on hold for an hour each time. I was disconnected 1 of those times and they didn't even attempt to return my call after giving my phone number and e-mail. Highly disappointed and frustrated with American Home Shield!!

5 years ago

Reply from American Home Shield

Hello Cristina, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues with your a/c. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Weeniedog1954 Dallas, TX

The service was great, but very disappointed in the call center. 1 hour wait to speak to someone. This is ridiculous. I was overcharged and I have to wait 1 hour to speak to someone to find out why. Not Happy!

5 years ago

Reply from American Home Shield

I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.

Jul. 27th, 2020

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Leon T Fayetteville, NC

Bottom line...service suck. They take forever to get a tech to repair anything. When even the most inexperienced person could tell you that something needs replacing, they put a bandaid on it. I paid 8k to replace a heating and A/C unit in my attic after 35 years and numerous service calls and they did not reimburse me anything. I wrote a letter to the company that fell on deaf ears. No one ever bothered to even call or write for that matter. Leaving and taking my business elsewhere.

5 years ago

Reply from American Home Shield

Hello Leon, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Bryan Durand Gilbert, AZ

AHS is a company designed to collect fees and pay the minimum to complete a required repair. Our leaky faucet took to weeks to repair and the company assigned never completed the work. The faucet still needs to be replaced. An AC or HVAC repair has taken a similar amount of time and is still not repaired. Good luck getting a hold of a supervisor to address any problems. I called the AHS directly several times to try and speak with a supervisor and still have not got a call back. AMERICAN HOME SHIELD IS THE WORST!!! Take your business elsewhere. You have been warned.

5 years ago

Reply from American Home Shield

Hello Bryan,Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

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M. Durham Upper Marlboro, MD

I have called AHS several times and waited on the phone 3 hours to find out the status of a service call that was done a month prior. I am not happy with their service. You can never get anyone on the phone and that is a big problem for me.

5 years ago

Reply from American Home Shield

Hi M. Durham,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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David H Austin, TX

DO NOT BUY FROM AMERICAN HOME SHIELD !!! POOR CUSTOMER SERVICE ! PHONE LINE IS VERY HARD TO GET TO SPEAK TO CUSTOMER SERVICE. I HAD KITCHEN WATER LEAK AND AMERICAN HOME SHIELD NEVER SEND OUT A LOCAL GUY TO MY HOME !!!! I HAD TO CALL A LOCAL GUY ON MY OWN TO FIRST STOP THE LEAK. AMERICAN HOME SHIELD REFUSED TO COVER MY BILLS. NEVER AGAIN I WILL USE THIS POOR COMPANY

5 years ago

Reply from American Home Shield

Hi David,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Cindy Carroll Hereford, TX

customer service sucks!! Have paid numerous years and only used for one small plumbing issue. Trying to get AC fixed and no resolution they say no contractors in our area to fix it but yet they will take your money and when you need them they give you the run around . To me they are just thieves promising service and stealing your money by not providing services when you request them total scam. Will be consulting an attorney.

5 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 21st, 2020

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Anita Ft. Pierce, FL

Terrible company! I have three plans with AHS and will be cancelling all of them. This company lies about replacing home systems and have left me in South Florida for over three months without air conditioning. They keep promising to take care of it and now have let me know they will not cover my system because of corrosion and "neglect"! The system has been maintained yearly and the outside unit is going to corrode, it is Florida!

5 years ago

Reply from American Home Shield

Hi Anita,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 20th, 2020

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Kyzer Washington, DC

Air conditioner went on on 7-3-2020, 5 days later they put Freon in it on day 6 it was out again it’s now day 9 no ac no ahs resolution have already shelled out 500 and no fix. Contacting lawyer to get these crooks closed down, the techs they send come in personal vehicles with No parts only Freon what a scam, now my status says waiting for authorization I’m tired of the run around.

5 years ago

Reply from American Home Shield

Hi Kyzer,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Noor Suteria Livingston, TX

I am requesting every one please don't buy their warranty. They are crooks Monsters and complete Ripoff. I am dealing with them right now. I was paying them for last 2 years and first time service call they did not fix or replace my dish washer for 2 months and even after cancelling their service every month they are attempting for monthly charge and i request to chase for credit. stay away from them

5 years ago

Reply from American Home Shield

Hi Noor,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Rachael Brooks Lexington, KY

Horrible. Wait times are excessive. Can be over an hour. Less than two if you are lucky. I have waited a week to get a service scheduled. AHS says that they don't have a provider in my area, but before they admitted this they gave me the name and number for a company that doesn't seem to be in business. It has now been a week, I have reached out by phone, email and facebook. Cannot get resolution. Call center tells me that everything is just fine and it will be resolved in 24 hours... but it never is.

5 years ago

Reply from American Home Shield

Hi Rachel,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. Please provide your AHS contract number or property address at Bestco@ahs.com

Jul. 13th, 2020

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Gloria Sepp

First of all they do not answer the phone. Secondly, they assign some company that won't be out for nearly a week. My refrigerator is not working, and I need faster service. I have thrown out tons of food. I have tried to call then and all I get is some loud music.

5 years ago

Reply from American Home Shield

Hi Gloria,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jul. 8th, 2020

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Julius

The wait times were long, but once I had someone on the phone they were expeditious in trying to help in every way they could.

5 years ago

Reply from American Home Shield

Hi Julius,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020

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N

Excellent subcontractors assigned to the repairs. Service trips and parts ordering were quick. Good communications throughout.

5 years ago

Reply from American Home Shield

Hi N,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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JEROMEWHITE

Fast courteous dependable service and vendors have not had any trouble been a customer for two decades now very pleased and continue to be a customer with two homes

5 years ago

Reply from American Home Shield

Hi Jerome,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Audra

So far it has worked pretty well for us. I wish there was a way I could select the repair people. Like a list of who is contracted with AHS that we could select from.

5 years ago

Reply from American Home Shield

Hi Audra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 9th, 2020

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Jmarie

Because in ways they do do a good job. But just because you use your warranty insurance donâ€™t take your insurance up. To me your being blamed for using it.

5 years ago

Reply from American Home Shield

Hi Jmarie,
Your feedback is more than appreciated!

Jul. 14th, 2020

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dudley hunt New Orleans, LA

called in a request for service was given a contractor who is 4 hours away in another state. tried calling him without any results. tried to call every number listed was put on hold over 30 minutes without contact. very poor service will be going to another company suggest anyone thinking about this company just try to call customer service

5 years ago

Reply from American Home Shield

Hi Dudley,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Phil Los Angeles, CA

I have never been so disgusted with a company in my life. I found out today that they pay bonuses to companies to write reports that don’t address the actual problem so they can avoid paying for a more substantial repair. We had seven contracts with this company on varying properties and I will happily be cancelling them all. Do NOT waste your time or money.

5 years ago

Reply from American Home Shield

Hi Phil,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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db Escondido, CA

I suppose when it works, it works; but when it doesn’t, watch out. Had an ice maker repair, 4 weeks later and as many visits, it’s still not resolved and AHS has been ZERO help. When you can get through (average wait thirty minutes) I have asked repeatedly for them to give me a different contractor who can get the job done. Nope. Asked to speak to a supervisor. Nope. Asked a supervisor to call me back. Nope. Asked to get transferred to the cancellation department. Nope. And now begins the undoubtedly uphill climb to cancel. Absolute garbage.

5 years ago

Reply from American Home Shield

HI db,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Michal Krawczyk Irvine, CA

One quick interaction and I will never come back. Needed to cancel a contract - called a special number, waited 40 min, got connected to a person who asked me 50 questions, recited 20 reasons to stay with AHS - and then said he has no authority to cancel my account and that i need to be connected to someone else. Obviously, the next person didn't know anything and started asking me the same questions. In the end, i did cancel, but the time it took was excessive. and this is in 2021 where companies have 'cancel' buttons online. Never again.

5 years ago

Reply from American Home Shield

Hi Michal,
We hate to hear about the cancellation and your most recent AHS experience.

Jul. 10th, 2020

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PJ Leggsy Oakland, CA

I reached out regarding a recheck of the completed work and I appreciated not being QA’d to death. Service was exceptional!

5 years ago

Reply from American Home Shield

Hi PJ,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 30th, 2020

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Michael Brady Roswell, GA

Long-time customer - since 2004. Mixed experience with assigned contractors in the past. Just discovered a small plumbing/toilet leak. Tried to request service online and could not open my account on the website with any of 3 browsers I tried (Chrome, Edge and Safari) -- all displayed the spinning circle with no error messages. Tried to call Customer Service -- the message said the wait time was over 1 hr. and that I should go to the web site. Totally unacceptable. Fortunately, my current contract expires in mid August. I will be finding a new home warranty provider!!

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 8th, 2020

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Andrew M. Portland, OR

Great service that is easily accessible. Every issue that I have submitted has been handled quickly and without any questions or hesitation.

5 years ago

Reply from American Home Shield

Hi Andrew,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2020

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Mr. Evans Moreno Valley, CA

I only had AHS since june of 2017 and have never made a claim. In 2019 when I renewed online I accidentally paid the monthly amount in a lump sum which was $80.00 more than the yearly amount. No problem I thought! After being passed from one call center to another and purposely dropped of the line I decided to give up and wait until renewal time and show all my screenshots evidence of long wait times at different AHS call centers to an actual english speaking person. I never recieved a call back! I'm moving on!

5 years ago

Reply from American Home Shield

Hi Mr. Evans,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 26th, 2020

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Vienna Pool owner Falls Church, VA

After 4 years of broker pool heater - they continue to throw parts at it and STILL NOT WORKING. What a lousy company to deal with.... Time and parts spent trying to fix this thing over the years far out weight the cost of replacing the heater. Do yourself a favor and find another warranty co - they could not care less about us a a customer!

5 years ago

Reply from American Home Shield

HI Vienna,
I would be glad to speak with you and discuss the pool heater repairs.

Jun. 25th, 2020

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Michael M San Antonio, TX

Long time customer but their prices have gone up and their service has gone the opposite direction. It takes hours or sometimes days to get thru to their outsourced customer service. They don’t cover a lot of the expenses. They make it really hard to cancel and want to charge an “admin fee” to cancel. The subcontractors are often shoddy.

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Michael,
Thank you for letting us know about the delay in service. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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MANUEL FIGUEROA Upland, CA

Worst customer service. Very unsatisfactory service response. Numerous calls made to schedule service refrigerator repair 45 to 1;00 hour waiting over the phone to get connected to a customer service representative. Expected frame time from contractors appointment set up minimum one week. Contractor scheduled very busy, Contractor came to inspect refrigerator and stated they will report to insurance for repair approval until now three weeks waiting since problem reported with no results. I will never recommend this company Manuel Figueroa Upland CA

5 years ago

Reply from American Home Shield

Hi Manuel,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Felipe Pena Buffalo, NY

Been dealing with AHS for years. I feel confident knowing I can count on them to quickly repair anything in my home that goes south on me.

5 years ago

Reply from American Home Shield

Hi Felipe,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Mike Testa Bluffton, SC

THEY ARE UNREACHABLE!!! OUR DISHWASHED HAS BEEN BROKEN FOR 3 WEEKS, SUPPOSEDLY THE REPAIR FIRM IS AWAITING PARTS FROM AHS. THEY REFERRED ME TO CALL AHS FOR A STATUS, AND EVERY TIME WE CALL WE'RE IMMEDIATELY ON HOLD FOR HOURS!!!!! LITERALLY HOURS!!!!!!! WE WILL DEFINITELY NOT BE RENEWING OUR CONTRACT WITH THEM. IF I COULD RATE THEM WITH ZERO STARS I WOULD!!

5 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues with your air dishwasher resolved.

Jun. 13th, 2020

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Shante Atwater Raleigh, NC

The worst warranty ever with the worst customer service. They never cover what they really say and there’s fine print that says they never gonna cover anything. Needed service on my toilet they sent a contractor who ripped up my vinyl on my floor without permission. Called customer service nobody wants to cover it, now I have a even more expensive problem! And the warranty company is telling me I need to find the contractor that they hired to fix my floor in the contact a company says I need to call the warranty!

5 years ago

Reply from American Home Shield

Good afternoon Shante,
You concerns regarding the floor repairs is understood. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Betty Sonora, CA

This company deserves NO STARS! They refused to pay a claim during an emergency repair because they did not give prior authorization. Hot water heater was leaking all over the place. We only have one repair company in our area who would have been the one they would have sent out anyway. When trying to contact them (twice) I was on hold for 33 minutes before hanging up then again for even longer! How are you supposed to get prior authorization IF THEY WON'T ANSWER THEIR PHONE???? Don't waste you money. This company has TERRIBLE CUSTOMER SERVICE!

5 years ago

Reply from American Home Shield

Hi Betty,
I would be glad to speak with you and discuss your experience and the hold times to speak with a representative.

Jun. 13th, 2020

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Pat New Port Richey, FL

Terrible service and long waits on phone! AMERICAN HOME SHIELD sends out poor rated companies that they have contracts with. We called to make a Complaint and was told a supervisor would be in touch with us in 48 hours of our call! It has been 2 weeks and still waiting! The company AMERICAN HOME SHIELD sent out to fix A/C ended up doing such damage to our A/C that it can not be fixed! We have pictures to prove it! Do not waste your money on AMERICAN HOME SHIELD! PLUS THEY HAVE THE NERVE TO CHARGE A CANCELLATION FEE!

5 years ago

Reply from American Home Shield

Hi Pat,
I hate to hear about your most recent experience to have the air conditioner issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Jamie Columbia, LA

Horrible company!! They do not care about their customers. Be ready to wait hours to get any customer service person to help you. Be ready to wait days and weeks to have a company they contract with to come look at the problem, only to not resolve it. We ended up having to go through outside authorization, followed all of AHS rules that they told us only to say they were denying it due to cost. So I've paid over $1,600 this year to have AHS cover 2 properties i own to now have to pay $2000 for something they say they will cover. worthless company with no values. Cancelled both contracts.

5 years ago

Reply from American Home Shield

Hi Jamie,
“Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I would be glad to speak with you.

Jun. 11th, 2020

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Robert Davenport, IA

Hours waiting just to talk to someone - this after a service provider was a no show ... with no call. Rescheduled and did not show up again. No call back and not answering my calls now. And AHS wants me to give another chance - delay repairs further even though they confirmed the provider also hung up on them. Still no resolution ... but they have my money. And I still can’t get anyone on the phone unless I wait an hour on hold.

5 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about the service you received and the hold times to speak with a representative. . I would be glad to speak with you.

Jun. 11th, 2020

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Nikki Vaughn Chicago, IL

I filed (and paid for) a claim in October of 2019 when I purchased my home. Its is now June 2020 and my stove and refrigerator still don't work properly. The original contractor came out and said that the refrigerator needed to be fixed and the stove replaced. AHS tried to dispatch another contractor a few days later for a second opinion because they THINK BLACK BUSINESSES ARE INCOMPETENT. AHS hasn't done anything but give me the run-around for 10 months. These "parts" have been in the mail for 10 months. AHS is HORRIBLE! Don't do business with them. Spend your money elsewhere. ..

5 years ago

Reply from American Home Shield

Hi Nikki,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. I would be glad to speak with you and get the issues resolved.

Jun. 12th, 2020

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w marcoux ,

Have Combo Plan...called in my very 1st claim...paid $75 for tech to come look at microwave door...then...that's all! Hard to reach ANYONE at AHS....CONTINUAL "HOLD" for HOURS!!!!

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi W Marcoux,
Thank you for your feedback about your AHS experience. I would be glad to speak with you about the microwave.

Jun. 12th, 2020

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John Lafayette, LA

Well I'm not satisfied at all. Still waiting on hot water tank for over 3weeks now. Call American shield several times an so say contact the contractor. Keep giving me lies about there coming and still no show. Then paid my service an still no show. Over three weeks an I'm pissed. RIDICULOUS.

5 years ago

Reply from American Home Shield

Hi John,
Thank you for sharing your experience about the delay in service to have the water tank repaired. I would be glad to speak with you.

Jun. 5th, 2020

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Nivia Bastos McDaniel Lawrenceville, GA

Great experience! I scheduled my service through the site. Their provider showed up and finished the job in 30 minutes no hassle!

5 years ago

Reply from American Home Shield

HI Nivia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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K. WIGFALL Apex, NC

I hate holding on the phone for an average of an hour just to get a customer service person who doesn't understand my english. I hate how they hang up on you if they do not agree with your experience. I hate having to put refrigerant in my HVAV unit every year because they put stop leak into the unit for the last five years and will not replace the unit. I havepaid $1500 in th last 4 years on refrigerant doe my HVAC unit because AHS will only pay $10 per pound! This is the worse company ever!! DO NOT BUY THIS SERVICE!!!HORRIBLE!!!

5 years ago

Reply from American Home Shield

Hi K. Wigfall,
Thank you for sharing your experience about the delay in service to have the air conditioner repaired. I would be glad to speak with you.

Jun. 5th, 2020

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Scot Rittenberg ,

Getting covered repairs done quickly is easy with American Home Shield. Click a few buttons and a service provider is assigned.

5 years ago

Reply from American Home Shield

Hi Scot,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2020

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J Atwater, CA

I Paid and requested service for our a/c repair 72 hours ago on line. I called American Home to let them no that No technician has called---I was on hold 2 &1/2 hours and still no answer. I have been a paying customer for 8 years but this is Horrible Service. It has been 105, 107, today 109 degrees I have small children. Up till this time I have always received excellent service but I believe I will be removing all 3 separate policies

5 years ago

Reply from American Home Shield

Hi J,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

May. 29th, 2020

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Y Corona, CA

Refrigerator has water dripping pan problem( water stays and spills out of the pan) and technician told me I need to dump that water out manually!!! WTH?? Never had to do with the fridge my whole life and the problem happened recently. They sent me a guy who is not a fridge technician. Scam!! Tried to call the customer service but put me on hold forever! I want to cancel the entire service plus refund!!! ASAP!

5 years ago

Reply from American Home Shield

Hi Y,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you and assign a refrigerator technician t o get the issues repaired.

May. 28th, 2020

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Debra ,

Poor service. If you happen to have a service provider that doesn't follow up or is discourteous, it's impossible to get another company sent out unless you pay another $75.00 fee. If you try to call the company, you are put on indefinite hold for hours. We have been trying to call them over the past two days and have been put on hold a total of six hours and after the end of each time, they eventually hang up on us. We are just going to cancel the coverage - so frustrating - and I don't think it's because of COVID-19 issues.

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for bringing this to our attention. We’re sorry about your most recent experience and would be glad to speak with you and get the issues resolved.

May. 27th, 2020

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Jackie Posner Madisonville, LA

American Shield is very good. The only bad comment I would have is that you cannot get through their phone lines. You hold forever.

5 years ago

Reply from American Home Shield

Hi Jackie,
Your feedback is more than appreciated and we hope the hold times get better!

May. 26th, 2020

American Home Shield Reviews