American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Richard Meridian, ID

I needed multiple times to fix my dryer. AMS was great to deal with an eventually all the problems were fixed with no issues

6 years ago

Reply from American Home Shield

Hi Richard,
Thank you for sharing us with feedback about your American Home Shield experience. I hope you continue to enjoy!

Nov. 4th, 2019

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jack straw

a bit expensive, but consistently good service. they have handled numerous repair jobs for me. We plan to renew our coverage yearly

6 years ago

Reply from American Home Shield

Hi Jack,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

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Robert Pitts Foley, AL

Prompt reply and one day service. Professional and knowledgeable. Resolved my leaking A/C issue and checked on my system performance.

6 years ago

Reply from American Home Shield

Hi Robert,
It is our goal to provide you with the best customer service experience. I hope you continue to enjoy!

Nov. 1st, 2019

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Charles Jolicoeur San Bernardino, CA

The time I contact American Home Shield to the time the contractor came out was very Timely and the contractor was courteous and conscientious

6 years ago

Reply from American Home Shield

Hi Charles,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

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John Teevan Red Bank, NJ

Easy scheduling and quick ability to reschedule based on constraints of work that needed to be done (wrong replacement disposal purchased by me).

6 years ago

Reply from American Home Shield

Hi John,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 30th, 2019

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EDUARD Encino, CA

EVERY SINGLE CALL IS DISASTER ,YOU HAVE TO FIGHT TO GET SERVICE AND ONCE THEY SENT SOMEONE THEY COME UP WITH REASON NOT TO COVER WASHER REPAIR OR DRYER ETC.IF THE PHONE ANSWERED IN US THEY ARE RUDE AND REFUSE TO PROVIDE ANY PAPERWORK, IF THE CALL ANSWERED IN PHILLIPINES THEY JUST IGNORE. THIS COMPANY IS A FRAUD, SCAM AND WAISTE OF MONEY AND TIME .

6 years ago

Reply from American Home Shield

Hi Eduard,
Your concerns are understood with regard to your most recent customer service experience. I would be glad to speak with you and get the issues resolved.

Oct. 23rd, 2019

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Annette Buckley, WA

Once all the problems were solved everything fell into place. I would recommend American Home Shield to anyone looking for a company with outstanding customer service.

6 years ago

Reply from American Home Shield

Good afternoon Annette,
I am glad to hear about the issue that was resolved. I hope you continue to have a great experience with American Home Shield!

Oct. 28th, 2019

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Barb Eden Prairie, MN

Adam fixed my garage door problem in just minutes. He was very professional and really knew his stuff. What a nice guy.

6 years ago

Reply from American Home Shield

Hi Barb,
It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your American Home Shield home warranty!

Oct. 28th, 2019

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Salvatore Bilotti Benicia, CA

Bait and switch. The contract which heretofore was not revealed in its entirety before payment, stipulated that replacement appliances would be of similar design and function. We had a Bosch microwave built-in oven which is part of our kitchen ensemble. The specified replacement was a Whirlpool unit. Unacceptable. This apparently is American Home Shield modus operandi. Do not expect a one-to-one replacement for your warranted appliances . Most unhappy and distressed with the outcome.

6 years ago

Reply from American Home Shield

Hi Salvatore,
Your concerns regarding the AHS policy an coverage are understood. We aid to repair/replace what you currently have with items of similar features but not brand. I would be glad to speak with you about the offered option.

Oct. 28th, 2019

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David Tujunga, CA

It was excellent and when AHS gave me the information about sending someone , everything happened as she said ,thank you AHS,I always recommend them

6 years ago

Reply from American Home Shield

Good afternoon David,
It brightens our day at American Home Shield to hear about our customers good experiences. I hope you continue to enjoy the services we provide.

Oct. 23rd, 2019

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unsatisfied customer Akron, OH

I haven't had my furnace fixed in over a year. They keep charging me $100 for a contractor to come out, they have been out over 7 times over a year and its still not fixed by the contractorthey choose, and now they tell me I have to pay out of pocket because I am over the spending limit. I keep telling them it wouldn't be over the limit if you had it fixe correctly the first time or the second. It's dishonest to pay for a service and not get it and then charge me for it especially since its been ongoing for over a year!

6 years ago

Reply from American Home Shield

Hi,
I hate to hear about the delay in service that you have experienced to have your furnace repaired. I would be glad to speak with you and get the issue resolved.

Oct. 23rd, 2019

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Alicia Rangel McAllen, TX

American Home Shield is the worst home insurance company. I do not recommend it. Work orders take weeks. You get a different answer each time you call and nothing changes. Forget about taking yo-yo a supervisor you will never ever be allowed to speak to one. I tried 4 times different days each time and nothing. No customer service. They do not care about getting anything repaired. You sorry just a number. Very disappointed with them.

6 years ago

Reply from American Home Shield

Hi Alicia,
I most certainly hate to hear about your American Home Shield experience and the issues that have occurred. I would be glad to speak with you and reach a resolution for the issue that needs to be repaired.

Oct. 21st, 2019

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Matthew Carlsbad, CA

These guys are the worst...If I could give them less than one star I would. Our water heater broke 3 months after buying our home. Clearly it should have been covered under the warranty. They offered us a smaller, inferior water heater because they said it had similar capacity. I declined. Then things got interesting. Long story short it took over 2 weeks to get our water heather replaced and it cost us over $1000 out of pocket. This is a total scam and not a true "warranty"

6 years ago

Reply from American Home Shield

Hi Matthew,
Your concerns regarding the water heater replacement are understood. I would be glad to speak with you and discuss the non covered cost paid for the repair.

Oct. 21st, 2019

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Kate Pandora, OH

I called in March 2019 to cancel policy. Company will not quit billing me. I called in July and paid 90$ bill and was assured my account was cancelled and finalized. Now I not only have ANOTHER bill from them for 150$ (this is Oct. mind you), but they tuned me into a collection agency. Sadly my family feels I need to contact our lawyer to get this company to quit fraudulently billing me!

6 years ago

Reply from American Home Shield

Hi Kate,
Your concerns with the request to cancel are understood and the billing charges. I would be glad to speak with you and get the issue resolved.

Oct. 17th, 2019

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JOSEPH LIPIEC Jupiter, FL

American Home Shield arranged for a prompt visit by the technician. Replacement of the cooktop was quick and trouble free.

6 years ago

Reply from American Home Shield

Hi Joseph,
Thanks for letting us know about your service experience. Taking care of our customers is the main goal here at AHS. We look forward to servicing you in the future as needed.

Oct. 8th, 2019

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Jesus A Heredia Fishers, IN

This company is a rip off, because is ridiculous that my frigidaire work well for 5 years, and they can not fix because the compressor is LG warranty only the part, but they do not want to cover the labor, how stupid is this company that I have to pay on my own the labor with a different private contractor $600 to have fix. I have a home warranty from American Home Shield that does not cover is you applicanse is on manufacture warranty, but the manufacturer warranty ion only for parts, something normal that the frigider stop working,

6 years ago

Reply from American Home Shield

Hi Jesus,
Your concerns are understood about your most recent service request and the repairs that were not completed. I would be glad to speak with you and discuss the issue to reach a resolution.

Oct. 8th, 2019

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David W San Antonio, TX

If there is a worse company in America I can't imagine what it would be. After requesting a change of service providers since the first one wasn't returning my calls, I scheduled an appointment with a second company. AMERICAN HOME SHIELD CANCELED THAT APPOINTMENT AND NEVER EVEN CALLED TO TELL ME!!!!!! I've been living in a house without air conditioning for a week and they treat me like this?? To say nothing of the bottom of the barrel service providers they recruit. uniformly awful reviews for good reason.

6 years ago

Reply from American Home Shield

Hi David,
I most certainly hate to hear about your American Home Shield experience and the delay in service that you have experienced. I would be glad to speak with you and reach a resolution for the air conditioner that needs to be repaired.

Oct. 7th, 2019

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Mari Iowa City, IA

I would give 0. Our AC stopped working in the summer, and a contractor came over through AHS, but AHS said they need a second opinion, but the second opinion vendor they assigned has not showed up for 6 weeks and can't get a hold of them despite phone calls, emails. I call AHS everyday, but all I hear is they need a second opinion from a vendor. I tell them to re-assign the vendor for the second opinion. There are no other vendors in our region. Now in Iowa we are getting in to the fall with out AC and it's a matter of life or death.

6 years ago

Reply from American Home Shield

Hi Mari,
I most certainly hate to hear about your American Home Shield experience and the delay in service that you have experienced. I would be glad to speak with you and reach a resolution for the air conditioner that needs to be repaired.

Oct. 3rd, 2019

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Craig Glenn Huffman, TX

Should also note that the service call by AMERICAN Home Shields air conditioning company who said my unit was operating normally and then tried to up sell me turned into a service call by a reputable air conditioning company and a $475.00 bill to fix my ac that according to AMERICAN home shield was “Perfect” save your money and RUN from these crooks

6 years ago

Reply from American Home Shield

Hi Craig,
Your concerns are understood regarding your most recent American Home Shield experience. I would be glad to speak with you about the replacement and delay in service.

Oct. 1st, 2019

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Robert Dreyer Silver Spring, MD

The technician was very well versed in what was needed to repair my range and how to get the repair completed in a short time frame.

6 years ago

Reply from American Home Shield

Hi Robert,
I am pleased to hear about the knowledgeable technician that serviced you and completed the range repairs. I hope you continue to enjoy your American Home Shield warranty!

Oct. 1st, 2019

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Hope Coburn Friendswood, TX

They don’t cover the easiest problems! Denied a stopped up bathroom sink but charged me to have someone come out who ended up flooding my bathroom. Not only did they keep my service charge of $75, they refused to take responsibility of their contractors damage. Been waiting days on a “supervisor” to call me back! Terrible coverage and horrible customer service. A total waste of money!

6 years ago

Reply from American Home Shield

Hi Hope,
Your concerns are understood about your most recent service request and the repairs that were not completed. I would be gla dto speak withyou and discuss the issue to reach a resolution.

Oct. 1st, 2019

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Lori Silver Spring, MD

I called with my issue and they referred someone right away. The plumber was very nice and professional and he did a fantastic job.

6 years ago

Reply from American Home Shield

Hi Lori,
It is a pleasure to read your review about your most recent American Home Shield experience and the plumber that serviced you. I hope you continue to enjoy!

Sep. 27th, 2019

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byron thueson Sandy, UT

BUYER BEWARE! Was a customer for nearly 3 years and had 2 claims. Call backs on first claim as tech was not qualified to make accurate diagnosis. Took a week to get this item running again in the hot summer. Second claim was a disaster. Six day waiting period for a vendor to be available. Asked for a second vendor and was then told they were 5 days out with no other vendors available. What happened to the 2 day technician on-site they brag about?? Complete run-around with this company. Stay clear!

6 years ago

Reply from American Home Shield

Hi Byron,
Your frustration is understood regarding your most recent AHS experience. As we appreciate your patronage, I would be glad to speak with you to reach a resolution to repair the air conditioner.

Sep. 25th, 2019

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Michael Sahuarita, AZ

I pay monthly fees and when I needed service to my air conditioning I had to pay $100 service fee to American Home Shield. Then when the AC technician showed up I found out that American Home Shield only covers $10 for Freon. I ended up paying $437 to get Freon in my AC. I could have got it cheaper without American Home shield. The problem was still not fixed but I have to use a company that American Home Shield sends. I am not happy with American Home Shield. It’s a waste of money.

6 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about your most recent experience and the noncovered cost paid to complete the repair. I would be glad to speak with you and discuss the Freon cost per the contract.

Sep. 24th, 2019

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Roger Barney San Jose, CA

Timely, professional. Quick to identify the problem and solution. He gave a clear explanation on how he would do the repair.

6 years ago

Reply from American Home Shield

Hi Roger,
One of our main goals is to provide you with the best service experience in a timely manner. We are glad to hear that AHS has done just that and hope you continue to enjoy!

Sep. 24th, 2019

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KRD80602 Brighton, CO

Easy process to have a check done on the furnace for minimal cost. Technician was fast and knowledgeable. I would definitely use him again.

6 years ago

Reply from American Home Shield

Hi,
Thank you for sharing your American Home Shield experience with us! We hope you continue to enjoy the coverage we provide.

Sep. 23rd, 2019

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Missy Orchard Park, NY

No one speaks English as a first language. Very difficult to deal with any service rep. Have had to call over and over for status of my claim. AC broken for weeks and they won't respond to the tech they sent out. I absolutely HATE calling them. I need a stiff drink after every call. Having coverage is great but dealing with the company is infuriating.

6 years ago

Reply from American Home Shield

Hi Missy,
I hate to hear about your most recent customer service experience and delay in service to have your air conditioning system repaired. I would be glad to speak with you and reach a resolution.

Sep. 23rd, 2019

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PSmith Bradenton, FL

What a joke, the Service dept takes your $75 then the local company they choose says the item is NOT COVERED. I had something in the attic, "unknown" squirrel, rat, raccoon? unsure, the Service dept was more than happy to process my $75 to put in an order even after I specifically asked if this would be covered YES YES YES....review your recorded conversation. NO TO THIS as a service....not worth a DIME!!!

6 years ago

Reply from American Home Shield

Hi P,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Jeannie

Absolutely the best. Had a plumbing problem and they came out the next day. Tech calls to make sure everything was fine.

6 years ago

Reply from American Home Shield

Hi Jeannie,
We are pleased to hear about your plumbing request that was completed in a timely manner. I hope you continue to enjoy AHS!

Sep. 17th, 2019

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D.K. Columbus, TX

Previous customer so felt ok using them again. CRIMINAL negligence on the current claim. DO NOT recomnend this company. Made AC claim for poor cooling. Technician left my system inoperable with 107 degree heat in Texas. Called to see when he would be back. It's been 3 days & AHS says they are looking into maybe doing an authorization. Refused to prioritize the repair. This is heat that kills.

6 years ago

Reply from American Home Shield

Hi D.K.,
Your concerns and frustration are understood regarding your AHS experience and the delay to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.

Sep. 16th, 2019

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Jo Houston, TX

I trust the service that AHS provides. Their response is always timely and helpful. The contractors are all the best we can find.

6 years ago

Reply from American Home Shield

Good afternoon Jo,
I am glad to hear about your AHS experience and I hope you continue to enjoy!

Sep. 16th, 2019

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Juliet Beverly Hills, CA

I am a customer for few years now. Overall they try to scam you if they can. The contractors that they send try to make it the owner fault so the AHS would not be obligated to pay and the consumer has to pay out of pocket to fix the issue. this regular issues happens all the times in every one home and we need good and honest people to fix it. Most of the contractors are trying to blame it on misuse and made it like the AHS in not responsibility to fix it. So the whole system is one big SCAM.

6 years ago

Reply from American Home Shield

Hi Juliet,
Your patronage to American Home Shield is more than appreciated. I understand your concern with the contractors that have serviced your home request.

Sep. 17th, 2019

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Tilena Buford, GA

I have complained to American Home Shield about the poor quality of service from their contractor and the issue has still not been resolved. I have had four visit from the contactor to fix my AC. Today the unqualified service worker came and improperly diagnosed my issue. He left before even seeing whether or not his recommendation would actually help the AC to cool. He was unprofessional and did not leave any documentation of his recommendations in writing. I am currently dissatisfied with American Home Shield.

6 years ago

Reply from American Home Shield

Hi Tilena,
I understand the concerns regarding your most recent American Home Shield experience and the delay in service that has been experienced to repair your air conditioning system. I would be glad to speak with you and get the issue resolved.

Sep. 12th, 2019

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Amanda Surprise, AZ

American Home Shield is a scam and ripoff. They take your money and do not provide a service in return! Their contractors are instructed to make the repairs fall into "uncovered" categories, leaving the financial burden to the homeowners! I had a technician come in and tell me I need 5lbs of refrigerant, which AHS doesn't cover (the cost is $125/lb). I paid him 650 and my AC went out 3 days later because he didn't diagnose the real issue. They refuse to reimburse me. I will never use AHS again.

6 years ago

Reply from American Home Shield

Hi Amanda,
I understand the concerns regarding your most recent American Home Shield experience and the Freon cost that was paid. I would be glad to speak with you and get the issue resolved.

Sep. 4th, 2019

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Sam Spring, TX

We have this home warranty through the recent home purchase. However I wish we bought another warranty. One month ago, our washer stopped working on a Friday, but was told the earliest available service was on next Monday; then we asked fix the door bell and a wobbling ceiling fan. The service guy came next day, he damaged the door bell and reported it never worked; he also falsely reported that the ceiling fan was too high to reach and two screws were missing, therefore AHS denied our request.

6 years ago

Reply from American Home Shield

Hi Sam,
I understand the concerns regarding your most recent American Home Shield experience and the repairs that were completed on the doorbell. I would be glad to speak with you and get the issues resolved.

Sep. 11th, 2019

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N. Cox Dallas, TX

I always get a quick response whenever I submit a service request. Every effort is made to resolve my issue in a timely manner.

6 years ago

Reply from American Home Shield

Hi N.Cox,
Your feedback is more than appreciated and I hope you continue to enjoy your American Home Shield warranty!

Sep. 10th, 2019

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Sudi Spring City, PA

Very very bad experience, AHS is unethical, poor customer service and lacks business value . I feel cheated when it came to my Claims experience, they will find loop holes & has no Intention of resolving the issue or paying for any claim. Save your money & stay away. If you do have a contract make sure you review the cancellation fine print. They charge you for cancellation too.

6 years ago

Reply from American Home Shield

Hi Sudi,
Your concerns are understood regarding your American Home Shield customer service experience. I would be glad to speak with you and address the issues that have occurred.

Sep. 9th, 2019

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Cathy Taylor Plano, TX

Worst company to work with. You have the Phillipino's you have to deal with before you can be transferred to a US representative. 2.5 hours to get to that point. Then you have the rude representatives that are trained to hang up on you if they don't want to deal with you being upset. The always want to "buy out" your appliance with product of less quality. A flaker ice machine is not equivalent to a cube ice machine. It's a scam. Can't send grievance and there is NO customer service.

6 years ago

Reply from American Home Shield

Hi Cathy,
Your concerns are understood regarding your American Home Shield customer service experience. I would be glad to speak with you and address the issues that have occurred.

Sep. 9th, 2019

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John Draper Dublin, GA

We were very pleased ....good to know we don't have to come up with money to replace appliances!! They are usually prompt and professional!!!

6 years ago

Reply from American Home Shield

Hi John,
I hope you continue to enjoy American Home Shield and the level of customer service that you have experienced.

Sep. 6th, 2019

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Dontusethiscompany Claremore, OK

Let’s just say my family and I have slept in 83+ degree temp since the end of June....it’s now SEPTEMBER AND WE ARE STILL IN THE HEAT! The contractor that was assigned to us does not return calls, does not come when he tells you and takes WEEKS to even attempt to fix or place a bandaid on the problem. I am so angry! Do not waste your money on this lousy company. 3 months without AC IN THE SUMMER is brutal. Especially with children!!!! 😡😡😡😡😡😡😡😡😡

6 years ago

Reply from American Home Shield

Hi,
I understand the concerns regarding your most recent American Home Shield experience and the delay to repair the air conditioning system. I would be glad to speak with you and get the issue resolved.

Sep. 6th, 2019

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Paula Faez Fresno, CA

Just a quick phone call and a repairman came out and fixed our garbage disposal. It now works like new. The repairman was prompt and very courteous.

6 years ago

Reply from American Home Shield

Hi Paula,
I am pleased to hear about the technician who repaired your garbage disposal. I hope you continue to enjoy AHS and the level of customer service that you have experience.d

Sep. 4th, 2019

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Damon Ankenman Houston, TX

After calling AHS requesting service on our air conditioner being out Michael of AC Mechanics came by within a few hours to resolve the problem.

6 years ago

Reply from American Home Shield

Hi Damon,
I am glad to hear about the repairs that were completed on the air conditioner. I hope you continue to enjoy your AHS warranty!

Aug. 30th, 2019

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William Hall Moline, IL

I Have been trying to get my ac fixed for 2 weeks now the contractor came out ordered part he said and never came back the company only has a phone number no one ever answered calked many times called Ahs and they are no help keep telling me the same thing i need my ac fixed i have a 6 month old unbelievable the runaround this has been i pay for a service i didn't receive

6 years ago

Reply from American Home Shield

Hi William,
I understand your concerns regarding the delay in service that you have experienced to have your air conditioner repaired. I would be glad to speak with you and get the issue resolved.

Aug. 29th, 2019

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Doug Myrtle Beach, SC

It is easy to place a service request on line. The service company almost always contacts me the same day. Most repairs are completed the same day.

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Doug,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 29th, 2019

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Versal S Lindsey Redlands, CA

AC loosing refrigerate. Service call to Central Air gave an estimate of $450 for 6 pounds of R410A. Their cost is outrageous; 25 lbs on-line is $140. My issue with American Home Shield is that I've added refrigerant to this same unit twice in the last 2+ years. There's obviously a leak that can't be fixed. Since this can't be fixed, it should be replace via the terms of our contract.

6 years ago

Reply from American Home Shield

Hi Versal,
I understand your concerns and frustration regarding the Freon cost to repair the air conditioning system. I would be glad to speak with you and address the noncovered cost.

Aug. 29th, 2019

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Ronald E. Deyo Shirley, MA

AHS offers contract cancellation at any time, however, read the disclaimer on another page. An administration fee is attached to what they call early cancellation. This is explained in legal detail on the page paragraph L but the "anytime" cancellation policy is very misleading. It may lead you to believe it is a clean break from AHS due to dissatisfied service or reimbursement decisions on their part.

6 years ago

Reply from American Home Shield

Hi Ronald,

Aug. 28th, 2019

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Shonta Freeman Fort Wayne, IN

I have been waiting for 6 months to hear back regarding my dishwasher. Everytime I call I am placed on hold and either the appliance dept is unavailable or I am placed on an extensive hold or disconnected. As I type I have been on hold over 45 minutes with no answer yet they take my money out every month. I have asked for a supervisor and no one is ever available. What am I paying for monthly if I cannot get service???

6 years ago

Reply from American Home Shield

Good afternoon Shonta,
Your concerns are understood regarding the delay in service that has been experienced to have your dishwasher repaired. I would be glad to speak with you and get the issues resolved.

Aug. 27th, 2019

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Larry English Hayward, CA

Ahs is prompt and responsive. They assign a service provider quickly and the service provider sets up an appointment right away

6 years ago

Reply from American Home Shield

Hi Larry,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 27th, 2019

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Elaine Burke Lake Oswego, OR

The gentleman who came to repair my electric range was on time, polite, efficient, and friendly. He got the job done right and quickly.

6 years ago

Reply from American Home Shield

Hi Elaine,
It is a pleasure to read your feedback about the technician that repaired your electric range. I hope you continue to enjoy AHS and the contractors that service your home repair needs.

Aug. 26th, 2019

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Suzanne Jager

All contractors are timely, courteous and professional. They always call to let you know when they will be there. Never any stress involved!!!

6 years ago

Reply from American Home Shield

Hi Suzanne,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 29th, 2019

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