American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Elaine Burke Lake Oswego, OR

The gentleman who came to repair my electric range was on time, polite, efficient, and friendly. He got the job done right and quickly.

6 years ago

Reply from American Home Shield

Hi Elaine,
It is a pleasure to read your feedback about the technician that repaired your electric range. I hope you continue to enjoy AHS and the contractors that service your home repair needs.

Aug. 26th, 2019

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Suzanne Jager

All contractors are timely, courteous and professional. They always call to let you know when they will be there. Never any stress involved!!!

6 years ago

Reply from American Home Shield

Hi Suzanne,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 29th, 2019

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George Middletown, OH

Don't do business with AHS. This company needs to be shut down by the federal government. They do absolutely nothing to reduce your costs. My central air went out and they wanted to charge me $2100 dollars for a coil and Freon. That's absolutely ridiculous. This company is running a predatory scam along with the so called contractors assigned to fix your issues.

6 years ago

Reply from American Home Shield

Hi George,
I would like to apologize for your most recent service experience to have the air conditioner system repaired. I would be glad to speak with you and reach a resolution regarding the noncovered cost to repair.

Aug. 23rd, 2019

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JEFFREY C GRANIER Fayetteville, GA

Extremely disappointed. It took you 4 weeks and 3 different contractors to change out my evaporator coil in one of my A/C units. Completely unacceptable. Also on a previous call on my other contract with you on my rental home, it took you 3 weeks to get a contractor there to repair that water leak. Thus I incurred more damage of which you took no responsibility. Y'all are the worst and I am now in the market for a new Home WarrantyCompany

6 years ago

Reply from American Home Shield

Hi Jeffrey,
I hate to hear about your most recent experience and the delay in service to repair the evaporator coil. I would be glad to speak with you and address your experience.

Aug. 23rd, 2019

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Christopher Wendt Denton, TX

Unbelievable! I just had a faulty leaking hose bibb replaced and they didn't install the hose bibb back flow preventer. It is code that this has to be done. I call American Homesheild and they tell me that it will be an additional fee for this to be code compliant. Wow the old one had one on it, and its code. Why wouldn't it be replaced to code? So does this mean they can send anyone and not do the work per code?

6 years ago

Reply from American Home Shield

Hi Christopher,
Your concerns regarding the completed repair are understood. I would be glad to speak with you and discuss the code cost.

Aug. 22nd, 2019

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NS Atlanta, GA

This company does not stand behind its committment. I have been without AC for more than a week now. I waste an hour with a representative each day saying the same things. The reps are unbelievably bad at their jobs. I am told every day that someone will call me to schedule an appointment tomorrow but i never get that call. What a scam of a company.

6 years ago

Reply from American Home Shield

Hi Namit,
I hate to hear about the delay in service that you have experienced to have your air conditioner repaired through AHS. I would be glad to speak with you and get the issues resolved.

Aug. 22nd, 2019

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James (Jim) ROGERS Midlothian, TX

Our Central A/C system went out yesterday. The past three days has been in excess of 100* , and continuing for the next three or four days. After assessing the problem, they ordered a part, which may take three or four days to receive. The best AHS can do, offering $125 !!! That won't cover the cost for a portable A/C and maybe one night in a motel room !! They have no problem taking our money, but when it comes to the consumer..........they are a long way off!!! Of all the reviews they've had only 20% favorable reviews with 80% negative.

6 years ago

Reply from American Home Shield

Hi James,
I understand your concerns regarding the delay in service that you have experienced to have your air conditioning system repaired. I would be glad to speak with you and assist to reach a resolution.

Aug. 19th, 2019

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Anthony Gause Portsmouth, VA

It may have been considered luck but from the time I put a claim in to the time my washing machine was fixed was less than 2 hours I am very pleased.

6 years ago

Reply from American Home Shield

Anthony,

Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 20th, 2019

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Ivan S Missouri City, TX

American home shield is the biggest scam ever, my air conditioner was not working on July 22 and I was told by this fly by night company in Houston’ Three brother ‘ when they showed up that my unit did not meet code which is ridiculous and laughable and then requested a different company they showed up and yet to hear from them. I had to pay out of pocket to fix my evaporated coil - Air team is the best AC company in Houston. AMERICAN HOME SHIELD IS FRAUD!!!!

6 years ago

Reply from American Home Shield

Hi Ivan,
Your concerns are understood regarding your most recent service experience with an AHS contractor. I would be glad to speak with you and address the repairs that were completed.

Aug. 16th, 2019

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D Helotes, TX

I’ve been without a properly working AC Unit for 8 weeks. They have sent technicians out several times to make faulty repairs. Was without AC entirely for 7 days and they provided no hotel accommodations. Terrible company and terrible contractors. Don’t waste your time with them. Any time you call for help they connect you to someone in India or Pakistan who like to hang up on you.

6 years ago

Reply from American Home Shield

Hi D,
I hate to hear about the delay in service that you have experienced to have your air conditioning system repaired. I would be glad to speak with you and get the issues resolved.

Aug. 16th, 2019

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Monique B Bossier City, LA

Loyal customer 12+years - means nothing! My AC went out on 7/22. Couldn't get a technician until 7/29. Using the lowest bidders for service - Total Air Care didn't submit a diagnosis report until 8/6. There was an error in my out of pocket costs. The required gas for the compressor went from 6lbs to 10lbs to 9lbs.... horrible telephone hold times! My appointment is 8/19!

6 years ago

Reply from American Home Shield

Good afternoon Monique,
Your patronage over the past 12 years is more than appreciated. I understand your concerns regarding the delay in service and Freon cost. I would be glad to speak with you and get the issues resolved.

Aug. 14th, 2019

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Ben B Frisco, TX

Maria finally reached out to us saying.. your check was ISSUED 8/8 and will take at least 7days. After 3mos they finally decided to issue a check. BUT Its not the amount that the customer service Rep promised , we’re getting $334.25 instead. SO what’s the point of paying more than $52/mo (624$/yr) if they will not cover anything? Might as well save your money right? LESS STRESS... its like you’re just giving them. FREE money. THIS COMPANY IS A JOKE .!

6 years ago

Reply from American Home Shield

Hi Ben,
Your concerns are understood regarding the level of customer service that has been experienced to speak with a supervisor. I would be glad to speak with you and reach a resolution.

Aug. 5th, 2019

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Katie McCravy Pearland, TX

The first two issues we had with our brand new home, they do not cover. We called about an electrical issue, paid the $75 service fee, and scheduled an electrician. Electrician came out, was very knowledgable, but said it most likely wouldn't be covered. And no, it was not covered. So now, an issue that might have cost us originally $170-$200 to fix on our own will now end up costing us that plus the $75. Very frustrating, very unhelpful, very disappointed. Do not buy with this company.

6 years ago

Reply from American Home Shield

Hi Katie,
Your concerns are understood about the service fee that was paid to have the issues repaired. I would be glad to speak with you and get your issues resolved.

Aug. 12th, 2019

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Rebecca Hanley Taylorsville, KY

Worthless service by inept technicians. I’ve been trying to get a working range since Mid May. This is now well into August and I’m no closer to resolution. Customer Service is awful. An average phone call is an hour. I actually had one girl on the phone that took 40 minutes before she understood I’ve already had an electrician to my house. Save yourself the trouble and headache just keep the money you would have spent for future home repairs.

6 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about your most recent experience and the delay in service that you have experienced to have your range repaired. I would be glad to speak with you and get the issues resolved.

Aug. 12th, 2019

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george allen Cathedral City, CA

Was the best thing I ever did when I bought my home American Home Shield has been there when I have needed them Thank You

6 years ago

Reply from American Home Shield

Hi George,
Thank you for your feedback about your American Home Shield warranty! We are pleased to hear that you have enjoyed the warranty and contractors that we provide.

Aug. 16th, 2019

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Amir Nader

Don't waste your time and money. I have 5 properties signed up with them and first time I needed a refrigerator fixed. I called the vendor that they assigned and they told me soonest they can come out was in one week. After they come the technician has no clue what is wrong and does not fix anything and leaves. for a leaking hose he puts aluminum tape around a tube and calls it a fix.

6 years ago

Reply from American Home Shield

Hi Amir,
Hi Michael,
I am sorry to hear that AHS has not provided a suitable resolution at this time. Please allow me to assist you in determining if there are any other options. I will follow up with you as soon as possible in an effort to assist you with your unresolved matters regarding this request.

Aug. 12th, 2019

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azgrezer Tucson, AZ

The technicians are dispatched very quickly They come prepared to repair or replace the non-working equipment They are courteous and very efficient

6 years ago

Reply from American Home Shield

Hi,
Your feedback is appreciated and we hope you continue to enjoy AHS!

Aug. 12th, 2019

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Todd Joyner Houston, TX

Used American Home Shield for 2 recent repairs and both repair companies were excellent. Problems were fixed quickly and thoroughly.

6 years ago

Reply from American Home Shield

Hi Todd,
I am glad to hear about your American Home Shield experience and the contractors that have provided you with excellent service.

Aug. 13th, 2019

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S. Figueroa Lillington, NC

My AC went out in my home, I immediately called AHS and I received a call that evening from a repair service to set up an appointment for the repair.

6 years ago

Reply from American Home Shield

Hi S. Figueroa,
Your feedback regarding your recent experiences with AHS is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed.

Aug. 12th, 2019

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Savanna White Summerville, SC

AWFUL!!!! And the companies they send out are a complete joke. Paid a $75 service fee for an issue that would have cost $5 for my husband to fix. The company sent out didn't even fix the issue!! Also, if you have the warranty, hopefully you have no issues that cause secondary damage because those aren't covered. SAVE YOUR MONEY AND DON'T EVEN BOTHER WITH AHS!!!

6 years ago

Reply from American Home Shield

Hi Savanna,
Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.

Aug. 6th, 2019

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Mike Lewisville, TX

Atrocious customer service to the point where I have been unable to speak with someone after 8 or 9 attempts. I have had my pool electric serviced five times in one year, and now it is beyond repair with no coverage due to “beyond wear and tear” due to damage caused by a contractor they sent. Laughably terrible company. This organization is a scam and should not be in business.

6 years ago

Reply from American Home Shield

Hi Mike,
Your concerns are understood regarding the level of customer service that was experienced to have your pool repaired. I would be glad to speak with you and reach a resolution.

Aug. 2nd, 2019

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Amanda Mesa, AZ

WORST company I have ever worked with. Our stove has been broken since April (it's now August!) and after 5 trips to my home they have still not pushed through the paperwork to have it replaced as was recommended by two companies. We had a similar issue with another electric issue. They hire out cheap, horrible companies and there's a huge communication gap between them and AHS. I've had to spend hours on end to get anyone to do their job. If you hire this company and actually expect something fixed, you'll be putting in more hours working on resolving the issue than they ever will.

6 years ago

Reply from American Home Shield

Hi Amanda,
I am sorry to hear that American Home Shield has not provided a suitable resolution at this time. Please allow me to assist you in determining if there are any other options to reach a resolution.

Aug. 6th, 2019

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Joe Mooresville, NC

This company is a disaster! They only try to patch things over and I have had so much trouble getting them to take any action. We had a repair done, where we had to come out of pocket over $1,000, and the same exact part broke 66 days later. They refused to pay for the replacement, because it was 6 days past the 60 day warranty. Previously, it took them over 3 months to get the part and fix our broken stove. More trouble than it's worth!

6 years ago

Reply from American Home Shield

Hi Joe,
Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.

Jul. 31st, 2019

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Jaime Martinez Ashland, KY

30 days since hot water heater broke. Took over a week and multiple call for first company to look at heater. Two weeks later and many calls I’m told I’ll need to pay 300 dollars. Asked to see what I’m paying for in my contract and the phone rep states no access to e mail. Asked to speak to manager and sat on hold over an hour. Still no water heater. Reps are not helpful and hard to understand. I’ll be firing this company as soon as they fix the water heater. I may need to hire a lawyer to get that done...

6 years ago

Reply from American Home Shield

Hi Jaime,
Your concerns are understood regarding the noncovered cost associated to have the water heater replaced. I would be glad to speak with you and reach a resolution.

Jul. 31st, 2019

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Al Keller tx Keller, TX

I live in Texas. I have dealt with American Home Shield and the service providers they send since 2017 and it’s July 2019. I keep paying for one more call as I wait weeks to get the air conditioner fixed. It’s still broke! The only way I get anything done is calling someone on my own and paying out of pocket. What is the benefit of American Home Shield? I call American Home Shield and still nothing!!

6 years ago

Reply from American Home Shield

Arron, I apologize that you were not pleased with the service you received and I am happy to look into a resolution for you.

Jul. 29th, 2019

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Paul Weslaco, TX

We have been with AHS over 10 years, but Customer Service has become proressively worse. Our AC-Compressor running inefficiently, as diagnosed by technician, but AHS refuses to honor their contract due to 'unit is still running'. Spent countless hours on hold, but cannot get hold of USA person. This is worst company ever and we wasted lots of hard-earned money. We now pray this company is shut down soon.

6 years ago

Reply from American Home Shield

Paul,

Thanks for your continued relationship with AHS over the last 10 years. I apologize for any experiences you have had related to your AC service request. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and assist you.

I look forward to your response.

Jul. 26th, 2019

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Ivonne Galvan Sun City, CA

been a customer for years recently water heater experience horriiiiiiiible, 11/2 I=on the phone supervisor will not answer the phone over 10 days to get a authorization will tell you they will call you back, in your dreams, never happens, had to take thing under my hands and solve my problem. They only created a bigger problem that I had. DO NOT GET THIS INSURANCE, really quit to get yuour money but not to solve your problems.

7 years ago

Reply from American Home Shield

Hi Ivonne,
Your concerns are understood regarding the delay in service that has been experienced to have your water heater repaired. I would be glad to speak with you and get the issue resolved.

Jul. 19th, 2019

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Richard James Bossier City, LA

This is a rip off. I had to pay way out of pocket of $100 service fee and $610 on what AHS didn't pay. AHS paid $50 and I had to pay $710 and that’s not even counting my monthly service fees. And it took over a week to get my ac unit fixed with the contractors they use. It was a waste. Oh and by the way, the part was free bc it was still under warranty. Insane.

7 years ago

Reply from American Home Shield

Hi Richard,
Your concerns about the noncovered cost are understood. I would be glad to speak with you to discuss the excluded items.

Jul. 15th, 2019

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susie Littleton, CO

We have had AHS for 7 years had only 3 claims put in and 3 claims denied for various reasons that they chose. To give you an example our heater to our pool went out and they said they wouldn't fix it because it was due to the exposure outside hum heater to the pool where else would you put it in the laundry room. We finally had enough and canceled our contract now they want a cancellation fee. They can take it out of the 10,080 that we have given them and got nothing in return but excuses.

7 years ago

Reply from American Home Shield

Hi Susie,
Your patronage to American Home Shield is more than appreciated. I would be glad to speak with you and discuss your experience to have the claims resolved.

Jul. 15th, 2019

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Disappointed Fairview, NC

I am having the most terrible time with American home shield. All the information is top-secret no one can answer questions when you get into a situation where one of your appliances breaks down. I do not recommend this company whatsoever! The companies that they refer you to to fix your appliances are so incredibly rude it’s u believable. I’m a little older and I feel completely discriminated against! This company one star is really over writing it. But one must do that to submit this posting Beware beware beware!

7 years ago

Reply from American Home Shield

Hi,
Your concerns and frustration are understood. I would be glad to speak with you about your most recent experience to have the appliances repaired.

Jul. 8th, 2019

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Coral San Antonio, TX

Worst home insurance company ever!!!! I’ve been waiting for 3 weeks for their contractors to show up and fix my a/c. Two guys showed up but they don’t know how to get the work done. It’s been almost a month and I’m still having issues with my a/c and still waiting for their contractors to fix my problem! It’s sad that this company scams people’s money and nothing gets done!!! STAY AWAY FROM THIS COMPANY PEOPLE YOU HAVE BEEN WARNED!

7 years ago

Reply from American Home Shield

Good morning Coral,
Your feedback is more than appreciated regarding your most recent AHS experience. I hate to hear about the delay in service that you experienced and I would be glad to speak with you and get the issues resolved.

Jun. 28th, 2019

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RJ Bloomington, IL

Terrible experience. One claim (garbage disposal) went average. 4 months later, in an unrelated matter, called to ask 3 questions, got no help so I cancelled on the spot (April 14, 2019). Over 60 days later I still get calls and notifications being past due. When I tell them to look at their screen, they agree I'm not and apologize. I've documented all interactions and sending to their Corporate office and BBB.

7 years ago

Reply from American Home Shield

Hi RJ,
Your concerns are understood regarding your American Home Shield experience and the warranty cancellation. I would be glad to assist you and stop the notices.

Jun. 26th, 2019

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Another unhappy customer Calexico, CA

After buying my house which included 1 free year of American Home Shield, I decided to stick with them as long as they provided a good value. After close to a year, I requested a service to check my HVAC and get a diagnostic that indicates an upgrade recommendation, the work order was closed like that. There were no help thru the phone either. Contract cancelled.

7 years ago

Reply from American Home Shield

Hi,
Your concerns are understood in regard to your most recent experience to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.

Jun. 21st, 2019

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Eugene Jamison, PA

One more negative review. I requested cash out option 11 days ago. Today they let me know that my request most likely will be processed today. Sounds like after years of being loyal customer I have to find alternative solution on competitors side. Also they using contractor who will try to make extra $600 only for water line modification in order to install new the same water heater. Their equipment replacement option will not cover total cost of the heater and labor.

7 years ago

Reply from American Home Shield

Good afternoon Eugene,
Your patronage to American Home Shield is more than appreciated. Your concerns are understood regarding your most recent experience and the noncovered claim charge. I would be glad to speak with you and address the cost to repair the water heater.

Jun. 17th, 2019

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TWINE Fort Worth, TX

I thought have American Home Shield is to keep me from paying huge repair bill. I have been a customer for over ten years and everytime I call them to come out nothing gets fix right away. We called regarding my air conditioner on 6/4/2019 no one came out to look at it til the 7th of June. Now they are saying it is my compressor and I have to pay over 500.00 to get it fix. Beware American Home Shield do not like standing up to their contract when it come to fixing air conditioners. If I have to pay 500.00 why do I have American Home Shield?

7 years ago

Reply from American Home Shield

Hi Twine,
Your concerns are understood regarding your most recent experience and the noncovered claim charge. I would be glad to speak with you and address the cost.

Jun. 15th, 2019

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Charles Grayson, GA

My central AC went out in early May, I called AHS and the tech came out and just charged me for 2lbs of freon even though noticed a leak in the evap coil. June 3, the AC failed again. The techs came out on 6/8 and said the evap coil was leaking which let all my freon out. It's the 6/12 and I'm still waiting for AHS to deny or auth the repairs. From what I'm reading from other reviews from customers with my exact issue, I'm probably better off calling my own contractor because AHS will probably little to nothing.

7 years ago

Reply from American Home Shield

Good afternoon Charles,

Your concerns are understood in regard to the delay in service to have the air conditioner repaired. I would be glad to assist you and get the evap coil repaired.

Jun. 12th, 2019

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David Little Rock, AR

One star only because I can't give them a zero. Shoddy repair network, I've spent hours on hold, over one month and counting to get a simple washing machine timer fixed - still not repaired. They rarely replace anything - you are better off just hiring your local guy and getting it fixed yourself. Don't fall for this -they oversell their plan, it's too good to be true and a total scam. My next stop is filing complaints with the Attorney General's office for deceptive trade practices.

7 years ago

Reply from American Home Shield

Good evening David,
Your concerns and frustration are understood in regard to the washer machine claim. I would be glad to speak with you and get the issues resolved.

Jun. 12th, 2019

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Stephanie weil Bellevue, WA

We had a water heater failure and American home shield won’t cover the necessary accompanying parts needed for the replacement, basic items like code required earthquake bands! They will only cover the actual unit ( about $400.) and nothing else leaving the consumer covering 75% of the costs of replacement. We have to pay over $1,200 even though we supposedly have this coverage for full replacement. Rip off.

7 years ago

Reply from American Home Shield

Hi Stephanie,
Your concerns are understood regarding your most recent experience and the noncovered claim charge. I would be glad to speak with you and address the cost.

Jun. 12th, 2019

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Melissa Encino, CA

American Home Shield scammed me--took my money and then told me that my problem, which I VERIFIED was COVERED (broken kitchen faucet), would not be covered because of ONE MISSING SCREW!!! I was on the phone with them for FOUR hours today!! Not only do they outsource their calls and claim to be unable to transfer you to a supervisor in the USA, but they disconnected me several times!! SEE YOU IN COURT, AMERICAN HOME SHIELD!!! YOU ARE BEYOND AWFUL!

7 years ago

Reply from American Home Shield

Hi Melissa,

I hate to hear about your most recent experience with American Home Shield. I would be glad to speak with you and address your customer service experience as well as the denial on the plumbing leak.

Jun. 12th, 2019

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Rob H

Waste of time. We took out the policy 8 months ago. We had to make our first claim due to a blocked drain in the bath. a plumber came and couldn't fix it, then we had to endure days of repeated calls, misinformation, Having to call back because no-one ever called back when they said they would. only to be told after two weeks the blockage wasn't covered. So we wanted our money on a policy that doesn't even cover a blocked drain. My advice - find another company that knows what it's doing, has staff who care, and who know their jobs, and dont waste your money with these people.

7 years ago

Reply from American Home Shield

Good afternoon Rob,
I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and get the issues resolved with the plumbing request.

Jun. 12th, 2019

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Victor Swindell North Charleston, SC

It's Charleston...It's HOT...and my AC went out. I called AHS to see if I could get someone out TODAY. No.. it would be 4 hot days and 3 hot night before they could send someone out. The only way to expedite the service is if the Heat index was 105. What the heck am I paying for. So I called another HAVC company...they can be here in a two hours. Again...what am I paying for?

7 years ago

Reply from American Home Shield

Good morning Victor,
I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.

Jun. 6th, 2019

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Rickey Green Rice, TX

American Home Shield experience was totally un profession service providers. The service Tech did not even attempt to trouble issues, and made unsupported documentation of findings. American Home Shield customer service representatives refused my request to send another service company, Enthought the original provide had failed on multiple trips to correct issues. Adding insult to the process the American Home Shield customer service representative refused to allow me to speak to a manager to address my concerns. I think these service programs are a scam.

7 years ago

Reply from American Home Shield

Good morning Ricky,
I would like to apologize for your experience to have the issue repaired through your American Home Shield warranty. I would be glad to assist you and reach a resolution for your experience.

Jun. 5th, 2019

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Rufus E Williams Jr Pleasanton, CA

I am an American Home Shield Customer for about one week more. I had a water heater issue four months ago. It took me one month to get the issues resolved. The new water heater was replaced and went out today. Upon contacting American Home Shield, they told me to call the manufacturer of the water heater for repair. I have spent over 250 hours on the phone this year with this issue. Must go somewhere else

7 years ago

Reply from American Home Shield

Hi Rufus,
I hate to hear about your most recent experience to have the water heater repaired. I would be glad to speak with you at your earliest convenience.

Jun. 5th, 2019

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Venkat Mallya Austin, TX

While signing they said they will ensure that all the equipments including appliances and AC/Heat will be taken care of. When my AC stopped working they charged me $100 and said all rest of the AC replacement cost will come from me being an upgrade. Meaning they paid for nothing. To cancel the service they made me hold for more than 70 min. Horrible experience. My neighbor had an exactly similar experience with his Microwave and he also cancelled the policy. Absolute fraud.

7 years ago

Reply from American Home Shield

Hi Venkat,
I hate to hear about your experience with American Home Shield and the issues that you experienced to have several repairs completed. I would be glad to discuss contract coverage.

Jun. 5th, 2019

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Jace

They send a plumber who refused to even attempt to fix the problem and just shifted the blame to the contractor. Had to have another plumber come and fix it. It was not the contractor's fault. I contacted the company to complain and was told I would be issued a refund. When the refund did not post, I contacted the company and was told they changed their mind and would not be offering a refund. Please do not waste your money on this company.

7 years ago

Reply from American Home Shield

Hi Jace,
I hate to hear about your most recent experience and the service fee refund of your American Home Shield claim. I would be glad to speak with you and get the issue resolved.

May. 30th, 2019

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Suzan Frisco, TX

My air condition compressor was replaced in 2017 then broke again 2019. Technician supposedly fix it but not working. . My AC still not working on this memorial weekend. The company states that they will be back out to fix on Memorial monday. In the meantime I have to sit and wait until monday without AC. No reimbursement or fee waiver. The consumer comes last with this company. Bad company.

7 years ago

Reply from American Home Shield

Good morning Suzan,
I hate to hear about your most recent experience to have the air conditioner compressor repaired. I would be glad to speak with you and possibly refund the service fee.

May. 31st, 2019

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Dennis Maroney Montgomery, TX

This company is a scam, they're trying to tell us we'll have t pay $1075.00 for A/C repair because it's not up to code. We purchased this home a little over 2 years ago, and it's only 8 years old. They also write their own reviews, chat line doesn't work, if you try to call resolutions it's a 20 minute wait or more. Big rip off

7 years ago

Reply from American Home Shield

Good morning Dennis,
I hate to hear about your most recent experience to have the air conditioning system repaired. I would be glad to speak with you and reach a resolution.

May. 31st, 2019

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Sophie M Woodland Hills, CA

I made a claim for my 11-year-old oven's door that did not close properly. The tech came and told my tenant that the hinges needed to be changed and the repair would be covered by the Insurance. But 3 days later I had a voice message from AHS saying that the damaged hinges were not normal wear and tear. They have been misused?! How the tech can know the difference between a misused hinge or an old one?! And how do you misuse an oven door? Plus I have paid a 100$ service fee without having any estimate to repair my oven. It is a scam! I have cancelled my contract.

7 years ago

Reply from American Home Shield

Hi Sophie,
I hate to hear about your most recent American Home Shield experience, which resulted in a cancellation of your contract. I would be glad to speak with you and address the denial.

May. 24th, 2019

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Lyon Grand Terrace, CA

Very frustrated with how a simple service call been taken care of. Our refrigerator ice machine had stopped working, we called AHS, they sent a company called Premier Appliance Services, its been almost 8 weeks and the problem is still not resolved, My wife and I have spent over 3 hours on the phone with AHS and still no resolution, Premier Appliance Services, has a yelp 1.2 rating. I cant speak to any supervisors at AHS, because they are busy, I tend to get brand new customer services representatives at AHS who cant get a resolution, I am a very unhappy customer.

7 years ago

Reply from American Home Shield

Hi Lyon,
I would like to thank you for sharing your most recent experience to have the faucets repaired. I understand your frustration with several week's delays in service. I would be glad to speak with you and reach a resolution.

May. 21st, 2019

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Marie San Antonio, TX

I have had AMERICAN Home Shield for over 30 years and it USED TO BE a great company but now that they are out sourcing customer service (and maybe other reasons) it has gone down hill. I have been waiting over a month for parts to my stove top. I cook 3 meals a day for my family and is so important because of my husband’s health issues. We have three homes covered by this company and are planning on leaving two properties next month and the third as soon as the contact is over. So disappointed by their service, their response.

7 years ago

Reply from American Home Shield

Hi Marie,
Your patronage to American Home Shield for the past 30 years has not gone unnoticed. I hate to hear about your most recent experience to have the cooktop repaired. I would be glad to speak with you and reach a resolution.

May. 16th, 2019

American Home Shield Reviews