American Home Shield: Read 34,908 User Reviews From Real Homeowners

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KJ Sherman Oaks, CA

After several unsuccessful attempts to get service, (communication errors on both their part and contractor's part) I asked that my $75 service fee be refunded. They offered only HALF a refund, and THAT was after me REALLY pushing hard. I should think that after almost a WEEK of no service, they should be HAPPY to provide a simple refund. Additionally, their customer service representatives are a bit hard to understand with their accents. They state the calls are going to Memphis, but I suspect it's some outsource.

7 years ago

Reply from American Home Shield

Good afternoon KJ,
I understand your concerns regarding your service experience with American Home Shield. I would be glad to speak with you and address the service fee refund request.

May. 16th, 2019

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Gary T Riverside, RI

We got coverage over a year ago and used it for the first time two weeks ago. They have sent the same repair service company out twice only for them to do NOTHING because it's too expensive to fix. AHS is dragging their feet and blaming the service technicians on finishing this request. Rude Customer service. They keep saying "24hrs more". I'm so ready to cancel!

7 years ago

Reply from American Home Shield

Good morning Gary,
Thank you for providing with feedback about your experience. I hate to hear about the service delay and would be glad to speak with you and assist with a resolution to the repairs.

May. 14th, 2019

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Michelle Sandoval Lodi, CA

Wish I could give them 0 stars. Nightmare A/C repair that took 2 weeks to fix. They erroneously canceled technician to come diagnose problem, which delayed repair, then they kept telling me and the technician the part was in stock, but when he’d go to pick it up it wasn’t there. Every time I’d call to complain I got an international call center and those agents know NOTHING! Awful customer service. Stressful experience. We quit them.

7 years ago

Reply from American Home Shield

Good afternoon Michelle,
Thank you for providing with feedback about your experience. I hate to hear about the service delay and would be glad to speak with you and assist with a resolution to the repairs.

May. 13th, 2019

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Evan Perkins Austin, TX

A repairman sent by AHS did a faulty job on my washing machine repair which resulted in three rooms of my house flooding. I called AHS immediately. Their response? "We're not responsible for water damage, sir." Then they charged me the $75 fee. Contractor did not accept responsibility. AHS does not accept responsibility. What's left? I am out nearly $4K for my home insurance deductible. Cheats. Crooks. Horrible company. Horrible service. Would never recommend. Will never use again.

7 years ago

Reply from American Home Shield

Hi Evan,

I most certainly hate to hear about your most recent experience and the secondary damage that has been caused. I would be glad to speak with you and assist with a resolution to the service fee and cost. Please provide me with your AHS account number for contact.

May. 4th, 2019

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Mark McCurry McKinney, TX

Where is the negative Star? I have been without a washing machine for 2 weeks. Repair tech told us that it was not repairable due to cost of parts and age of unit. Now they have ordered the parts and are going to repair. They have been out twice, while we take off from work. Still no repair! They try to fix with band-aids and duct tape. I have paid them over $3000 in monthly fees and dont want to help. I highly recommend you look elsewhere. Awful Customer Service too

7 years ago

Reply from American Home Shield

Good morning Mark,

I understand your frustration in regard to the delay in service to have the washer machine repaired. I would be glad to speak with you and assist with a resolution to get the repairs completed as soon as possible.

May. 6th, 2019

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Mike Sloan Hampstead, NC

American Home Shield has been nothing but a headache. From my past experiences, their customer service has been complete crap. The contractors they use are hardly ever reliable. I've been billed numerous times for a "service fee" when it only should have been charged once. There is zero communication between the contractors and AHS. I'm actively seeking a new home warranty service because these guy are an absolute waste of time and money.

7 years ago

Reply from American Home Shield

Good morning Mike,

Your concerns are greatly understood regarding the service fee billing error that you have experienced. I would be glad to speak with you and get the issue resolved.

May. 6th, 2019

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Christopher Sauer Dallas, TX

I have a head American home shield for more than 2 years on my properties. This is the second time they have denied a simple claim and hid behind a contract that they refuse to deliver to me. To make matters worse I am a real estate agent in the DFW and they still expect me to sell their Home Warranties . I guess the saying should go “Screw me once shame on you screw me twice I write a review!”

7 years ago

Reply from American Home Shield

Good afternoon Christopher,
Your patronage over the past two years is greatly valued at American Home Shield. I understand your concerns regarding the two request that have been denied. I would be glad to speak with you and reach a resolution.

May. 7th, 2019

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Joseph C. Cocoa Beach, FL

Terrible customer service, long holds and CSRs and "supervisors" sound identical and robotic. Will offer patchwork solutions so their contribution is minimal and will look for any excuse to not pay for major repairs. If your hvac needs replacing they WILL NOT replace it and you will have to pay for $$$ freon every couple of months until the system fails and they find a way to void your warranty by their contractor's negligence.

7 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Rachael Powell, OH

We were without hot water for over a week, finally the tech came and fixed it. 10 weeks later and the water heater has stopped again... call AHS yo be told oh we only cover 60 days. So now we have to pay out of pocket again!

7 years ago

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Jerry Stuart, FL

Terrible company to do business with,I had a home in Florida and they denied my claim for an AC unit even though it was covered in the plan and now I have a condo in Illinois and they refused to do the simplest work under the sink saying it was not covered . I am not going to let this issue go and it takes about 20 minutes to get anyone on the phone .Just the worst and most unreliable company to work with and will use any loop hole to get out of doing not paying the simplest tasks.

7 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 28th, 2020

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Robert San Antonio, TX

I do not consider the issue resolved. I stand by my position that AHS is obliged to provide reimbursement for the work their crew performed. The issue was misdiagnosed and the work was unnecessary and I have provided sufficient evidence of such. AHS originally agreed to cover this expense due to the mistake and then renigned once the final bill came in. You have made it clear that AHS will make no effort to provide compensation. You recognize no responsibilty for pretty much any part of this fiasco that your representatives caused on my property.

7 years ago

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Jon Little Rock, AR

Absolutely the worst consumer experience that I have ever had in my life. The vendors that they use for repairs are second rate, at best. I have had two different vendors out to repair a leaking pipe, and both times they did just enough for the repair to only last a few months. When I called AHS to request a follow up, I was told that their work was only guaranteed for 60 days and I would need to submit a new claim and pay a THIRD deductible. The way AHS treats its customers is criminal.

7 years ago

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Lena Alexandria, VA

The customer service representative was very knowledgeable about the company. The representative was a little bit intimidating in his approach. I did not purchase the plan and do not feel qualified to rate the company.

7 years ago

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Richard M Ullery Nicholasville, KY

Visit was scheduled with AHS on line, contractor came promptly and solved our problem. Workmen were professional and skilled. We were very pleased.

7 years ago

Reply from American Home Shield

Hi Richard,
I am glad to hear about your customer service experience with American Home Shield. I hope you continue to enjoy your warranty and the coverage we provide.

Jun. 18th, 2019

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Jo Ann Westaway Tallahassee, FL

We were very impressed with how fast and easy the process was. Sent a request Sunday afternoon and the job was completed the next afternoon

7 years ago

Reply from American Home Shield

Good morning Jo Ann,
Your feedback is greatly appreciated! It is our goal to provide you with the best customer service experience.

Jun. 18th, 2019

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Mike Albuquerque, NM

they have continuously provided timely quality service for me regardless of the issue well worth every dollar to ensure peace of mind.

7 years ago

Reply from American Home Shield

Hi Mike,
Your feedback is greatly appreciated and I hope you continue to enjoy your American Home Shield warranty!

Aug. 20th, 2019

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Joyce M Aldrich Wittmann, AZ

AHS has always given me the right help of what I needed. and always within a reasonable time frame, always working around my schedules.

7 years ago

Reply from American Home Shield

Hi Joyce,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Chelsea Tacoma, WA

We received a home warranty as an incentive when purchasing our home. All 4 issues we paid to have them come out and check, they said they would not cover... even though they were existing issues when we purchased this home. We were quoted by the plumber for over 1000 dollars to put in a water regulator. A quick Google search tells you this should be no more than 300 dollars. It was a joke and a total waste of money. We will not be renewing our policy.

7 years ago

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TJ Saint Paul, MN

Sent someone out 3 or 4 times , and only charged for one service call, to diagnose my difficult to diagnose furnace problem.

7 years ago

Reply from American Home Shield

Hi TJ,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Cindylulu Atlanta, TX

American Home Shield is amazing. They have quality service professionals dispatched quickly to fix an issue. I highly recommend this service.

7 years ago

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DENISE RICHMOND Mesquite, TX

Great! No complaints. They took care of my issue quickly. Will recommend them to all my friends who own or rent their homes.

7 years ago

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Sandy Tampa, FL

Anytime I have had a problem American Home Shield sent someone quick to get the problem fixed. Best decision I ever made was hiring this ompany.

7 years ago

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Lee Park Ridge, IL

The electrician was efficient, checked everything in the house, and was very knowledgeable. He kept me updated about when he would arrive .

7 years ago

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BRUCE RICHMAN Las Vegas, NV

Service performed on time without any issues. Service person addressed the problem and repaired quickly without complications.

7 years ago

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Barnes Rosie M Casa Grande, AZ

Every time I put in a request they are right on it, if I have an issue with a company they are quick to respond! Great company

7 years ago

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Elizabeth Allen Loves Park, IL

My claim for a kitchen sink was addressed promptly, the problem was solved and the company who did the work was very professional and polite

7 years ago

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Naga San Mateo, CA

Timeliness in getting the job taken care of a huge plus. Also the self service portal to lodge an issue online is super!

7 years ago

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Dee Pidgeon Gonzales, LA

Repair shops are reluctant to deem an item not repairable since it reflects negatively on them with AHS; it took 3 months and 3 different repair shops to finally get one to certify my refrigerator ice maker was not repairable when the first shop should have done so.

7 years ago

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Anthony College Station, TX

We placed for service, AHS sent out a service call, they came out 27 days ago and we are still without a working oven. It’s four of us in this home and we being buying takeout for 20 days of the 27 days that we have been without an oven. They still do not have the part. Sorry! Sorry! Sorry! They are taking our money but is not providing the professional service that they tell people to get there business. I just hung up the phone with AHS and after 27 days the part still haven’t been ordered. I am filling a compliant and seeking out an attorney, I WANT SOMETHING DONE ABOUT THIS ASAP

7 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Susan North Charleston, SC

The plumber that came out to see us was helpful and educated in his field. The warranty was not. Only when they see a problem. We had a smell issue which is not covered under the warranty.

7 years ago

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Janet Burnsed Corona, CA

Had a plumbing problem. Went on line requested a plumber. Was given information immediately of a plumber. They were able to accommodate my schedule.

7 years ago

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Ron Webber

The plumbing company was very professional and on time, those are the great assets of American Home Shield for us since 1995.

7 years ago

Reply from American Home Shield

Good morning Ron,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced the plumbing issue.

Jun. 18th, 2019

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Karin Fountain Hills, AZ

I was surprised by the $75 fee, but I feel like it was fair. Great service. Arrived on time. Fixed problem in one visit.

7 years ago

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Quentin Collins Rio Rancho, NM

I have a significant leak (plumbing) and I contacted AHS who sent a plumbing company that could not “find the leak”; but, acknowledged there is one. So they said they were going to refer AHS to get a leak specialist company. To date.....nothing. In the meantime I am running up a huge water bill.

7 years ago

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Rhonda mckenzie Philadelphia, PA

Customer service was very professional and handled all of my needs in a timely matter I am very pleased with the service that I received

7 years ago

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JoJo Patterson, CA

AHS is the most dependable my wife and I have encounter. Everything that they promise with there service is so true . They are the best.

7 years ago

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Edward Welch Phoenix, AZ

Fixed Unit out of Code and bypass Limit switch which is out of Code. Plus other times not fixed to code. AHS does not take responsibility for the companies they send to your house. Installed wrong Compressor, Installed blower in wrong direction etccc.

7 years ago

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terry swiontek Sun City, AZ

AHS is always there for us when we need them. they are friendly, helpful, professional and true to their word, can't ask for more than that.

7 years ago

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Claire Vancouver, WA

A professional company with employees that expeditiously took care of my problem that I was having with my heat pump.

7 years ago

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Joe Flint, TX

AHS was prompt to my online request for services. Technician arrived within 24 hours. Both service calls ended in a very satisfactory result.

7 years ago

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Mike Donna, TX

American Home Shield provided excellent service in a timely manner. My appliance issues were resolved by a polite and very competent professional.

7 years ago

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Mary Anne Delaney Danville, CA

The technician was awesome! We have had him before in past couple years. Professional, on time, solved the problem......came back and installed part as promised.

7 years ago

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Joan Potomac, MD

They are very responsive and make job assignment immediately. The assigned contractors would contact me often within a few hours and schedule the service delivery.

7 years ago

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Linda Reis Yuma, AZ

So far this is my 3rd request for service from American and they have come to my rescue each time. No wait time and no refusal to help. Thank you!

7 years ago

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Gary Belanger Longmont, CO

In the past few months I have had my water heater replaced and my furnace fixed. I have been very happy with the responses from American Home Shield.

7 years ago

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Ongela Garza Richmond, TX

fast and ez, no wait time and came the first day we called. I would recommend this company to anyone who needs home repairs in the future.

7 years ago

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Jules Greer, SC

So far, after many years, I have been pleased with the coverage and service. Fortunately, I haven’t had to use them much.

7 years ago

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Michelle 👸🏻 Columbia, SC

I was not happy with this past request I put in for the plumbing issue I encountered. Literally on the phone 3 different times. Hung up I’m sure accidentally 2 times before I was able to get back on a call. The initial request I put in was for 2 toilets and garbage disposal. When Rapp plumbing came out, they stated they do not have the order for the garbage dissolved they couldn’t work on that. Back and forth on calls with AHS and they stated they sent it. Called Rapped and they stated they didn’t have it. Very disappointed in service with AHS.

7 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know the problem with your wall heater still has not been resolved. I would be happy to speak with you to address this issue further. Please provide your contract number or property address so that I may locate your account.

Oct. 26th, 2021

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Ben Florence, KY

They scheduled an appo to have my plumbing fixed and 3 days later my plumbing was fixed! I only paid 75 for about 400 in work. Super happy

7 years ago

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J Luhnow Alpine, CA

Yesterday I signed up online. Decided I had made a mistake. The next day I called to cancel. After explaining to one representative, my call was forwarded to the cancellation department. I was on the line for 30 minutes, hung up, called again, told ONLY the cancellation department could help. ANOTHER 45 minutes of waiting, then the call was dropped. THIS IS NOT a good company.

7 years ago

American Home Shield Reviews