American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Bob Hagle

Good insurance for those people buying an existing home.

1 year ago

Reply from American Home Shield

Dear Bob, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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billie miller Los Angeles, CA

I put in a request for a roof repair and I have not gotten any information back or had any service and it's been couple of weeks

1 year ago

Reply from American Home Shield

Dear Billie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Kathleen Conyers Fayetteville, GA

This company responds quickly to requests for service.

1 year ago

Reply from American Home Shield

Dear Kathleen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Gayle Goode Los Angeles, CA

i like the overall service and the system that they use.

1 year ago

Reply from American Home Shield

Dear Gayle, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Barbara Orland, CA

helps me protect my budget from unexpected expenses

1 year ago

Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Mark Baltimore, MD

Easy to contact. Prompt response. Very professional.

1 year ago

Reply from American Home Shield

Dear Mark, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Jorge North Miami Beach, FL

Good service with a quick response on my case , thank you

1 year ago

Reply from American Home Shield

Dear Jorge, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Susan Jackson

Great value, great service, quick response

1 year ago

Reply from American Home Shield

Susan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Pasquale Giordano Jupiter, FL

Great service personnel Very helpful and knowledgeable

1 year ago

Reply from American Home Shield

Dear Pasquale, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Jim McKee Easton, MD

Quick response to repair issues. Great coverage

1 year ago

Reply from American Home Shield

Dear Jim, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Tia Phoenix, AZ

This warranty has helped me many times.

1 year ago

Reply from American Home Shield

Dear Tia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Gracie Brown Winston-Salem, NC

The customer service is always great and fast!

1 year ago

Reply from American Home Shield

Dear Gracie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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David Ganado, TX

I pays for unexpected expenses and uses good contractors.

1 year ago

Reply from American Home Shield

Dear David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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James Collins, MS

They were very helpful I. Getting my air fixed

1 year ago

Reply from American Home Shield

James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Glen The Colony, TX

There have been nothing but problems on the 3 items I have tried to get covered. Have

1 year ago

Reply from American Home Shield

Dear Glen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Huel Wichita Falls, TX

service was expedient and issue resolved.

1 year ago

Reply from American Home Shield

Dear Huel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Gail Menditto New Port Richey, FL

Very easy to contact and quick to resolve the problem!

1 year ago

Reply from American Home Shield

Dear Gail, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jeff R Ocean City, MD

prompt response and excellent customer service

1 year ago

Reply from American Home Shield

Dear Jeff, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ulandria Durham St Louis, MO

Service requests are handled promptly. Customer service is not the best

1 year ago

Reply from American Home Shield

Dear Ulandria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Yvonne Audi Wisconsin Rapids, WI

Service is prompt and reliable. Excellent company

1 year ago

Reply from American Home Shield

Dear Yvonne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Terrence Sanders Troy, VA

Prompt and courteous service. Professional technicians.

1 year ago

Reply from American Home Shield

Dear Terrence, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Mark Bullhead City, AZ

We love AHS ! Very helpful and respectful

1 year ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Luisa

Excellent service and response to broken appliances!

1 year ago

Reply from American Home Shield

Dear Luisa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Lauren Martinez Belleview, FL

Help with my home when I needed it the most

1 year ago

Reply from American Home Shield

Lauren, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 18th, 2023

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Verified Customer

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John

Great customer service, very professional and timely.

1 year ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jan

AMS has held up there end and replaced my broken items.

1 year ago

Reply from American Home Shield

Dear Jan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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B King Birmingham, AL

Excellent service. Quick response to the problem

1 year ago

Reply from American Home Shield

B King, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Warner Las Vegas, NV

Under qualified contractors who seem to look for reasons to not fix the proplems.

1 year ago

Reply from American Home Shield

Dear Warner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Harry Hackett, AR

Always prompt. Always have wonderful techs.

1 year ago

Reply from American Home Shield

Harry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Beverly

I haven’t had a problem in the past, but now I have an appliance that needs replaced. It has been a month in analysis, and I have heard nothing.

1 year ago

Reply from American Home Shield

Dear Beverly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Bernadette Atlanta, GA

Professional. Reliable. Good value for fee paid

1 year ago

Reply from American Home Shield

Dear Bernadette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Kelly Washington, DC

I have hsa . The plumber was great. ASAP plumbing

1 year ago

Reply from American Home Shield

Dear Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Stuart Miami, FL

Very fast service and easy request process

1 year ago

Reply from American Home Shield

Stuart, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Jasmine Sacramento, CA

They’d rather send a repair man 95 times than just replace a single item. Frustrating

1 year ago

Reply from American Home Shield

Dear Jasmine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Barry

Mark was timely and did a superb job, very satisified.

1 year ago

Reply from American Home Shield

Barry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Mary Temecula, CA

The serviceman was prompt, knowledgeable and caring.

1 year ago

Reply from American Home Shield

Mary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Brenda Grand Prairie, TX

response time. set me up with reliable people .

1 year ago

Reply from American Home Shield

Dear Brenda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Buddy Holbert (btb) Elgin, SC

Punctual service. Broad coverage. Professional customer service.

1 year ago

Reply from American Home Shield

Dear Buddy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Hope R. Sinclair Portsmouth, VA

Too expensive and not everything is fixed in a timely manner nor do they always agree to fix items

1 year ago

Reply from American Home Shield

Dear Hope, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Christopher St Louis, MO

Professionalism of contractors and quality of work.

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Briana Cardona Frisco, NC

Speed of getting someone out to fix the problem

1 year ago

Reply from American Home Shield

Briana, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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David

Your company is not clear on coverage My water heater went out they only cover a portion It should covered 100 % That’s why we pay a premium

1 year ago

Reply from American Home Shield

Dear David, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Richard Harker Heights, TX

Have done amazing job ever since i have been a customer.

1 year ago

Reply from American Home Shield

Richard, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Robert Little Rock, AR

Ease of reporting a problem. Also provide contractor information.

1 year ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Vijay Kalaga Houston, TX

Quality technicians and prompt responses

1 year ago

Reply from American Home Shield

Dear Vijay, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Lewis

Timely and effective work, very informative.

1 year ago

Reply from American Home Shield

Dear Lewis, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Pamela Houston, TX

Got someone out to take care of problem quickly

1 year ago

Reply from American Home Shield

Dear Pamela, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Jennifer Kepke-Beathard Los Angeles, CA

Quick response; quality service providers.

1 year ago

Reply from American Home Shield

Dear Jennifer, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Bradley perez-melgar Casa Grande, AZ

The technician was great and informative

1 year ago

Reply from American Home Shield

Dear Bradley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Fran Oklahoma City, OK

Great Service for each items covered, Thank you

1 year ago

Reply from American Home Shield

Fran, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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