American Home Shield: Read 34,871 User Reviews From Real Homeowners

star star_border star_border star_border star_border

BETSIE A COLLIER Boerne, TX

few words, this company is a complete SCAM. we tried it a couple of times in different properties, and there is ALWAYS a loophole. they are out there to give a FALSE sense of protection. Believe me that is all it is!! You IMAGINING that there is someone that you can count on in rough times, its definitely NOT home shield. You are better of making fiends with your hometown small business, friends and neighbors. God Bless ya'll!!!

5 years ago

Reply from American Home Shield

Hi Betsie,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.

Jan. 2nd, 2020

star star_border star_border star_border star_border

Ed G Staten Island, NY

My dad had called AHS and was talked into purchasing a plan which seemed ok, so when their hot water heater went bad, we called them and punctuality wasn't an issue when my folks water heater went bad, originally he was told the hot water heater was covered , which apparently was, but when the tech came over and took it apart, he told my dad sorry sir, although your hot water heater is covered the part that went bad ISNT COVERED... He apologized packed up his tools and left us high and dry.. BUYER BEWARE READ, COMPARE AND UNDERSTAND ......

5 years ago

Reply from American Home Shield

Hi Ed,
I hate to hear about the delay in service that has been experience with the water heater replacement. I would be glad to speak with you and reach a resolution.

Dec. 31st, 2019

star star star star star

Karen Fitzpatrick Rio Vista, CA

We have used AHS on a number of occasions, and every time has been a great experience!!! I am so glad we are covered by AHS!

5 years ago

Reply from American Home Shield

Hi Karen,
I hope you continue to enjoy your American Home Shield warranty and the contractors that have serviced your home repairs.

Dec. 30th, 2019

star star_border star_border star_border star_border

Aron Betru Bethesda, MD

I have a valid home warranty. Traveling internationally to come home to a broken furnace and 40 degrees in my home. When I called they opened a claim, but the service agent was too busy to come until the following week. They said unless its an emergency, they would not do a after-hours service. I called AMS and they said unless it was in the 20s its not an emergency. Now it was in the 30s. I called a new service agency and paid out of pocket. I called back to get reimbursed, and they refused. This is a scam!!!!!!!

5 years ago

Reply from American Home Shield

Hi Aron,
I hate to hear about the delay in service that has been experienced with the furnace repairs. I would be glad to speak with you and reach a resolution.

Dec. 31st, 2019

star star star_border star_border star_border

Angela Warfield Virginia Beach, VA

We have gone 6 days without heat and they keep giving us the run around on the claim. They keep saying they have not seen the paperwork but the technician said he sent it in twice. The temperatures have been in the 20’s with no help help. Wish someone would fix it so we don’t have to use space heaters.

5 years ago

Reply from American Home Shield

Hi Angela,
I hate to hear about the delay in service that has been experience with the heating repair. I would be glad to speak with you and reach a resolution.

Dec. 26th, 2019

star star star star star

Winston Winston-Salem, NC

The repair person was very knowledgeable and efficient. Very patient and explained exactly what was going on. Highly recommended.

5 years ago

Reply from American Home Shield

Hi Winston,
Your feedback about the contractor is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 17th, 2019

star star star star star

R. Flood Suitland, MD

A quick problem, found and corrected. The contractor was very courteous and professionally solved the problem in no time.

5 years ago

Reply from American Home Shield

Hi R. Flood,
I hope you continue to enjoy your American Home Shield warranty and the contractors that have serviced your.

Dec. 16th, 2019

star star star star star

Jackie Alcala Fontana, CA

We were very happy with the great service and responsiveness from both American Home Shield and their contracted provider!

5 years ago

Reply from American Home Shield

Hi Jackie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 16th, 2019

star star_border star_border star_border star_border

Terry Wright Jacksonville, FL

I call November 4th 2019 for my refrigerator. The contractors was no good. Are supposed to reimburse the fee they didn't do it. They lied to me every time I call them. I heard them laughing at me in the background. I wouldn't wish this experience on my enemy. It should be a law against how they handled me. December 11th and the refrigerator still not fixed and must $75 have not been returned . I've been with them for 6 years. Unbelievable but true.

5 years ago

Reply from American Home Shield

Hi Terry,
I would like to start by thanking you for your patronage over the past six years. Your concerns about your most recent AHS experience are more than understood. I would be glad to speak with you and reach a resolution for the issues that have occurred.

Dec. 13th, 2019

star star_border star_border star_border star_border

Kim Topeka, KS

This company is a scam. We live in Topeka and they were unable to contract with a plumber in the area to check out our 15 y/o water heater, the one from Wichita comes 2 days a wk and wouldn’t work with our schedule. As a result we had to buy one on our own or wait more than a week. The same thing happened last summer with our air conditioner. They don’t pay the contractors enough but are happy to pocket your premium and $100 service call charge

5 years ago

Reply from American Home Shield

Hi Kim,
I hate to hear about your most recent experience to have the leak repaired. I would be glad to speak with you about the service fee and repairs.

Dec. 13th, 2019

star star_border star_border star_border star_border

S K Merced, CA

Wish I had read the negative reviews before. They increased my monthly premium after a year which I didn't notice for several months. When I called they said they will credit me, and transferred me to another representative (Jordan) who after 20 minutes of being on the call was trying to sell me to stay and charged me an administrative fee for cancellation. BIG SCAM, stay away from this company, or you will regret it!

5 years ago

Reply from American Home Shield

Good morning SK,
I hate to hear about your most recent AHS experience and the credit that you were waiting to receive. I would be glad to speak with you and get the issue resolved.

Dec. 13th, 2019

star star star star star

Sharon F Charleston, SC

Great customer service. When my initial contractor was unreachable American Home Sheild was able to switch me to a new contractor

5 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield!

Dec. 12th, 2019

star star star star star

Pieterdina Marietta, GA

AHS is fantastic. I have used them several times in the 4 months i live here. They send me the appropriate people. They are on the spot.

5 years ago

Reply from American Home Shield

Hi Pieterdina,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

star star_border star_border star_border star_border

Tristan Little Mulvane, KS

Had a sewer backup issue after moving in are new home for a week. Called american homensheild they send out a Plummer. He said he couldn't clean out the sewar line because the clean out is in the crawl space. He was here for 10 minutes and left didnt do or fix anything. The plumber told the American home shield that the floor will have to be torn out and there not covering it. That is false there are many other options that can be done. Since the plumber didnt do anything I wanted my 75 dollars refunded. They told me no. This company is scammers dont trust them.

5 years ago

Reply from American Home Shield

Hi Tristan,
I hate to hear about your most recent experience to have the leak repaired. I would be glad to speak with you about the service fee and repairs.

Dec. 11th, 2019

star star star star star

DLMulsow Waco, TX

Fast and reliable customer service with local businesses to take care of our needs. Our warranty has already paid for itself!

5 years ago

Reply from American Home Shield

Hi DL,
Your kind words are more than appreciated! I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

star star star star star

Gabriel Reynolds Augusta, GA

My water heater went out, I started a claim on Sunday. Someone came out Tuesday morning to evaluate, and the a few hours later the brought a new one.

5 years ago

Reply from American Home Shield

Hi Gabriel,
I am glad to hear about your most recent service experience and the fast turn around time with American Home Shield!

Dec. 7th, 2019

star star star star star

Maria Martinez Visalia, CA

Excellent service . American home shield send me a technical next day. I recoment. This company I been with them for 9 years.

5 years ago

Reply from American Home Shield

Hi Maria,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. Your patronage is more than appreciated and I hope you continue to have more good experiences!

Dec. 7th, 2019

star star star star star

hattie simmons Waldorf, MD

Prompt professional assistance . Requests for repair have been addressed and resolved satisfactorily by chosen competent contractors.

6 years ago

Reply from American Home Shield

Hi Hattie,
I am glad to hear about the service request that was completed by American Home Shield's contractors. I hope you continue to enjoy AHS and the service we provide.

Dec. 4th, 2019

star star star star star

Christina Burnett Dacula, GA

Great service! Makes servicing and inspections so much easier by having already contracted service companies. No Hassel of trying to find companies!

6 years ago

Reply from American Home Shield

Good morning Christina,

We are pleased to hear about your American Home Shield experience and hope you continue to enjoy a great service experience with the contractors we provide!

Nov. 27th, 2019

star star_border star_border star_border star_border

Eva Posner Henderson, NV

Horrible experience ! Worst customer service ever! I have a problem with a bad leak of the toilet, I had to wait 4 days for some company they referred me to, to come out, just to tell me that they can’t do nothing for me for an other week. They took my money of course $125 immediately, but fixed nothing. When I called the warranty company and asked to send somebody else, they were rude and unhelpful. Most terrible company ever! Don’t use them, you’ll be very disappointed ! I’m paying them for years $98/ month , and when I need help they treated me terrible. Shame on them!

6 years ago

Reply from American Home Shield

Hi Eva,
Your concerns about your AHS experience are understood. I would be glad to speak with you and get the issues with the toilet leak repaired.

Nov. 27th, 2019

star star star star star

Charles Rankin Decatur, AL

We were very pleased with the service we received on our unit. Everything was handled promptly and done in a timely manner.

6 years ago

Reply from American Home Shield

Hi Charles,
I am glad to hear about your AHS service experience and hope you continue to enjoy!

Nov. 25th, 2019

star star star star star_border

Yvette San Antonio, TX

AHS promptly put me in touch with a contractor that was able to come and repair my garage door within hours. Totally worth the monthly fee for peace of mind with any repair.

6 years ago

Reply from American Home Shield

Hi Yvette,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about the experience that went well. We strive to provide you with a great customer service experience.

Nov. 26th, 2019

star star star star star

Steven swanson Clare, MI

Made one call regarding our washing machine and an appointment was made. Tech showed up on time, had the repair part and was finished within an hour.

6 years ago

Reply from American Home Shield

Hi Steven,
Your AHS feedback is more than appreciated and I hope you continue to enjoy the warranty!

Dec. 3rd, 2019

star star star star star

T Paris Killeen, TX

AHS is great! I recommend AHS to any one buying a home. Great customer service very prompt in getting service contractor out to the client.

6 years ago

Reply from American Home Shield

Hi T Paris,
We are pleased to hear about your AHS recommendations and hope you continue to enjoy a great service experience!

Nov. 22nd, 2019

star star star star star

Blanca Gonzales Midland, TX

I had no problems whatsover, the rep on the phone was very nice and got all my info. The contractor was very professional and courteous.

6 years ago

Reply from American Home Shield

Hi Blanca,
I am pleased to hear about your experience and the phone rep that was able to assist you and the contractor that completed the job. I hope you continue to enjoy AHS!

Nov. 21st, 2019

star star_border star_border star_border star_border

Kalea Flynn Huntersville, NC

This company is a scam! My husband and I chose AHS to cover our home along with two other rental properties. We have placed 4 service calls in the last year with only 1 appliance being covered. We have had to wait up to two weeks for someone to come out and assess damage, have then had to pay for 4 service requests ($520), and have then been denied because “that specific part of the appliance is not covered”. We have spent more money in monthly fees and service fees than was covered by this company! Save your money and cancel this membership!

6 years ago

Reply from American Home Shield

Hi Kalea,
Your concerns are understood about the repairs that need to be completed. I would be glad to speak with you and get the service fee issues resolved.

Nov. 21st, 2019

star star star star star

Jacksons DeSoto, TX

I have contacted American Home Shield 3 times for issues and each time, I have received excellent service from their providers.

6 years ago

Reply from American Home Shield

Hi Jacksons,
I am pleased to hear about the service request that American Home Shield has completed. I hope you continue to have a great experience!

Nov. 14th, 2019

star star star star star

Bob College Station, TX

The service was timely and professional. The service person was very courteous and fixed the problems promptly. Excellent!

6 years ago

Reply from American Home Shield

Bob,

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Nov. 13th, 2019

star star_border star_border star_border star_border

Bonnie Turner Savannah, GA

Started a claim Oct.18 2019 for my gas furance and it is Nov. 13 2019 and it is still not fixed . The people they sent have been here 5 times and now they are sending out another company for a second opinion and my daughter and i are here with it in the 30's almost a month later and its still not fixed. These people are a big joke and i would not recommend them at all.

6 years ago

Reply from American Home Shield

Bonnie,

I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. I have sent an email to you hoping to engage more toward a resolution for your issue. Please respond to that email for further assistance. I look forward to hearing from you.

Nov. 13th, 2019

star star_border star_border star_border star_border

Kayla G Sacramento, CA

This company is horrible! Zero stars is my real rating. They send out contractors that don't fix anything and come up with every reason in the book to not approve a claim. I had them for a 3 years and I finally got rid of them yesterday. I am now in the market for a new company because I hate being taken advantage of. This company is not here to help, they are just here to take your money and provide no real service. I hope it is sooner than later that they don't exist.

6 years ago

Reply from American Home Shield

Hi Kayla,
I hate to hear about your American Home Shield experience and that claims that were denied. I would be glad to speak with you and reach a resolution.

Nov. 13th, 2019

star star star star star

Connie Sower

I was very happy with Richard, from Sun Powered Solutions, excellent job, very thorough. He did what no one else did when they serviced my furnace.

6 years ago

Reply from American Home Shield

Hi Connie,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Nov. 13th, 2019

star star star star star

Donald B Alexandria, LA

The HVAC technicians that was sent to my home were the best i could have asked for. Saved me a ton of money. So thankful.

6 years ago

Reply from American Home Shield

Hi Donald,
I hope you continue to enjoy American Home Shield and the service we provide!

Nov. 13th, 2019

star star_border star_border star_border star_border

NOTROMJ Scottsdale, AZ

This is the worst company i have ever dealt with in my entire life. I do not know how they are not shut down yet. American Home Shield is a complete SCAM. Most of these positive reviews are FAKE and PAID for. Think its odd for every bad review 4-5 good ones pop up? Super generic reviews with no detail? ALL FAKE!!! AHS is a scam and they will do everything they can to NOT fix issues. I hope AHS gets sued for every penny they are worth and are shut down. Someone needs to investigate this scam company.

6 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience to have the pool heater repaired through American Home Shield. I would be glad to speak with you about the service and get the issues resolved.

Nov. 1st, 2019

star star_border star_border star_border star_border

Ryan Gum Spring, VA

1 star is too much for this company. I used their service for 5 years. after submitting my first claim for a leaking water heater over 8 days ago, still nothing has happened. I now have flooring damage and mold that AHS will not admit responsibility for. This will be my last year with this "service". If you are looking around for a company like this, I advise to look elsewhere. Don't put yourself through more of a headache by having to deal with them.

6 years ago

Reply from American Home Shield

Good afternoon Ryan,
I hate to hear about your most recent experience and the delay to have the water heater repaired. I would be glad to speak with you and get the issue resolved.

Nov. 9th, 2019

star star_border star_border star_border star_border

Kenneth Teets Daytona Beach, FL

The agents denied my claim for the secondary drip pan for my attic installed a/c. This pan is required by the building commission. My contract covers "all components and parts of the air conditioning system". Since the drip pan is required by the building commission, it is part of the "air conditioning system". The agent quoted a section of the contact that does not exist. It is completely false and does not exist in my contract. They just read from talking points without knowing anything about the contact.

6 years ago

Reply from American Home Shield

Hi Kenneth,
I do apologize as the secondary drip pans is not covered as it is not a part of the AC system itself. I would be glad to speak with you about the denial.

Nov. 8th, 2019

star star star star star_border

Marvin Williams Clermont, FL

AHS was quick to respond and connect me with a company that could access and either solve my problem or recommend actions needed to correct the situation.

6 years ago

Reply from American Home Shield

Good afternoon Marvin,

I am pleased to hear about your American Home Shield experience and the company that completed the repair. I hope you continue to enjoy!

Nov. 4th, 2019

star star star star star

Pablo

They honor their contracts. I recommend future customers review their contracts as there are different options of coverage to select from.

6 years ago

Reply from American Home Shield

Good afternoon Pablo,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad that you have enjoyed AHS and the coverage we provide!

Nov. 4th, 2019

star star_border star_border star_border star_border

Rachel Chicago, IL

I requested service 12 days ago. The technician they sent out did not even look for a problem, just said I would have to call someone else. I called someone else, they looked at the problem, and it was under my warranty with AHS. 7 days later, I am still waiting for AHS to sent out a technician. They said I can go ahead and pay for it myself if I don't want to wait. It's a scam.

6 years ago

Reply from American Home Shield

Hi Rachel,
I hate to hear about the delay in service that you have experienced with American Home Shield. I would be glad to speak with you and get the issue resolved.

Nov. 4th, 2019

star star star star star

Richard Meridian, ID

I needed multiple times to fix my dryer. AMS was great to deal with an eventually all the problems were fixed with no issues

6 years ago

Reply from American Home Shield

Hi Richard,
Thank you for sharing us with feedback about your American Home Shield experience. I hope you continue to enjoy!

Nov. 4th, 2019

star star star star star

jack straw

a bit expensive, but consistently good service. they have handled numerous repair jobs for me. We plan to renew our coverage yearly

6 years ago

Reply from American Home Shield

Hi Jack,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

star star star star star

Robert Pitts Foley, AL

Prompt reply and one day service. Professional and knowledgeable. Resolved my leaking A/C issue and checked on my system performance.

6 years ago

Reply from American Home Shield

Hi Robert,
It is our goal to provide you with the best customer service experience. I hope you continue to enjoy!

Nov. 1st, 2019

star star star star star

Charles Jolicoeur San Bernardino, CA

The time I contact American Home Shield to the time the contractor came out was very Timely and the contractor was courteous and conscientious

6 years ago

Reply from American Home Shield

Hi Charles,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 31st, 2019

star star star star star

John Teevan Red Bank, NJ

Easy scheduling and quick ability to reschedule based on constraints of work that needed to be done (wrong replacement disposal purchased by me).

6 years ago

Reply from American Home Shield

Hi John,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.

Oct. 30th, 2019

star star_border star_border star_border star_border

EDUARD Encino, CA

EVERY SINGLE CALL IS DISASTER ,YOU HAVE TO FIGHT TO GET SERVICE AND ONCE THEY SENT SOMEONE THEY COME UP WITH REASON NOT TO COVER WASHER REPAIR OR DRYER ETC.IF THE PHONE ANSWERED IN US THEY ARE RUDE AND REFUSE TO PROVIDE ANY PAPERWORK, IF THE CALL ANSWERED IN PHILLIPINES THEY JUST IGNORE. THIS COMPANY IS A FRAUD, SCAM AND WAISTE OF MONEY AND TIME .

6 years ago

Reply from American Home Shield

Hi Eduard,
Your concerns are understood with regard to your most recent customer service experience. I would be glad to speak with you and get the issues resolved.

Oct. 23rd, 2019

star star star star star_border

Annette Buckley, WA

Once all the problems were solved everything fell into place. I would recommend American Home Shield to anyone looking for a company with outstanding customer service.

6 years ago

Reply from American Home Shield

Good afternoon Annette,
I am glad to hear about the issue that was resolved. I hope you continue to have a great experience with American Home Shield!

Oct. 28th, 2019

star star star star star

Barb Eden Prairie, MN

Adam fixed my garage door problem in just minutes. He was very professional and really knew his stuff. What a nice guy.

6 years ago

Reply from American Home Shield

Hi Barb,
It is always a pleasure to read good feedback about our customer experiences. I hope you continue to enjoy your American Home Shield home warranty!

Oct. 28th, 2019

star star_border star_border star_border star_border

Salvatore Bilotti Benicia, CA

Bait and switch. The contract which heretofore was not revealed in its entirety before payment, stipulated that replacement appliances would be of similar design and function. We had a Bosch microwave built-in oven which is part of our kitchen ensemble. The specified replacement was a Whirlpool unit. Unacceptable. This apparently is American Home Shield modus operandi. Do not expect a one-to-one replacement for your warranted appliances . Most unhappy and distressed with the outcome.

6 years ago

Reply from American Home Shield

Hi Salvatore,
Your concerns regarding the AHS policy an coverage are understood. We aid to repair/replace what you currently have with items of similar features but not brand. I would be glad to speak with you about the offered option.

Oct. 28th, 2019

star star star star star

David Tujunga, CA

It was excellent and when AHS gave me the information about sending someone , everything happened as she said ,thank you AHS,I always recommend them

6 years ago

Reply from American Home Shield

Good afternoon David,
It brightens our day at American Home Shield to hear about our customers good experiences. I hope you continue to enjoy the services we provide.

Oct. 23rd, 2019

star star_border star_border star_border star_border

unsatisfied customer Akron, OH

I haven't had my furnace fixed in over a year. They keep charging me $100 for a contractor to come out, they have been out over 7 times over a year and its still not fixed by the contractorthey choose, and now they tell me I have to pay out of pocket because I am over the spending limit. I keep telling them it wouldn't be over the limit if you had it fixe correctly the first time or the second. It's dishonest to pay for a service and not get it and then charge me for it especially since its been ongoing for over a year!

6 years ago

Reply from American Home Shield

Hi,
I hate to hear about the delay in service that you have experienced to have your furnace repaired. I would be glad to speak with you and get the issue resolved.

Oct. 23rd, 2019

star star_border star_border star_border star_border

Alicia Rangel McAllen, TX

American Home Shield is the worst home insurance company. I do not recommend it. Work orders take weeks. You get a different answer each time you call and nothing changes. Forget about taking yo-yo a supervisor you will never ever be allowed to speak to one. I tried 4 times different days each time and nothing. No customer service. They do not care about getting anything repaired. You sorry just a number. Very disappointed with them.

6 years ago

Reply from American Home Shield

Hi Alicia,
I most certainly hate to hear about your American Home Shield experience and the issues that have occurred. I would be glad to speak with you and reach a resolution for the issue that needs to be repaired.

Oct. 21st, 2019

American Home Shield Reviews