American Home Shield: Read 34,871 User Reviews From Real Homeowners

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John Jacob Chiang Mai, 50

They charge your deductible EVEN when the repair is not completed or the contractor requests a ridiculous amount to repair it even if a non affiliated contractor will charge you far less. There is a $64 cancellation fee if you want to cancel your contract. They have changed recently and if you try to cancel the contract or dispute a charge or high price to repair and they will just keep you on hold for hours.

4 years ago

Reply from American Home Shield

Hello John. Thank you for writing a review to let us know about your AHS service experience. We are sorry to hear that your experience has been less than satisfactory. I will be more than happy to speak with you regarding this matter.

Jun. 1st, 2021

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lada Westminster, CA

They hire contractors that mostly have 1-star yelp reviews.. because those contractors are not able to fix anything.. I am on month 9 since my dishwasher broke. Spend hours on the phone, my case was "referred to contractor relationship unit", "expedited", "referred to supervisor". They promise to call you back and NEVER do. I still do not have a working dishwasher.

4 years ago

Reply from American Home Shield

Hi Lada,
Thank you for bringing your most recent issues with the dishwasher to our attention. I would be glad to speak with you to get the issues resolved.

May. 11th, 2021

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Eric Frisco, TX

SCAM! Stay away at all costs, this is the biggest scam company ever. They send out terrible 3rd party companies who get paid the bare minimum to barley fix the issue. It took 4 weeks to get my washer fixed and then when I canceled my policy they CHARGE you!!! Even though you don't sign a contract and when you agree to the month to month you will get a $75 dollar fee once you cancel. This company is the WORSE STAY AWAY! Seriously.

4 years ago

Reply from American Home Shield

Hi Eric,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I owuld be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Jay J. Redmond, WA

Terrible experience. Had 2 appliances with minor issues. They were unable to fix either for 4 months after sending several technicians. I have been trying to cancel their service for 2 months but they do not let you cancel by keeping on transferring you with the sole goal of keeping the monthly charge going. I have filed multiple complaints with the company with the hope of stopping them from charging my credit card.

4 years ago

Reply from American Home Shield

Hi Jay,
I hate to hear about your most recent AHS experience to have the appliances repaired. I would be glad to speak with you to reach a possible resolution.

Apr. 28th, 2021

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Tony Daher, DDS La Verne, CA

This is the worst company I ever used for Home Warranty. they keep you on hold forever, and sometimes after you wait for too long they hang up on you. Claim processing is very slow and they try to make up all excuses not to cover your claim , it takes them weeks for their technicians to look at the problem or to fix it. two times they charged for the claim and the technician did not fix the problem and still charged me for the service fee. What can I say HORRIBLE EXPERIENCE.

4 years ago

Reply from American Home Shield

Hi Tony,
Thank you for bringing your most recent experience to have the appliances repaired to our attention. I owuld be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Mark Alkoraishi Fullerton, CA

I have 5 contracts with this company. One for my primary residence and others are for some rentals. The experience with them is the WORST. They hire incompetent contractors who's only reason for signing up to be a contractor for AHS is because they are not good enough to get their own customers. I have had 3 incidents with them and do not recommend them. I plan to cancel my contracts with them and do not recommend them.

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for bringing the current issues with AHS to our attention. I would be glad to speak with you to reach a resolution for the incidents.

Apr. 19th, 2021

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William Sauder Gainesville, VA

My Air conditioning did not cool tech came out told me it is gone Needs Freon not covered my cost 1200.00 other parts not covered. Total cost to me 2150.00. Plus service call did offer to sell me a new one for 8.000. Why have a warranty for big ticket items when they don't want to cover it. Called customer service said they would get with the company and call me back. Still waiting. I don't expect I will hear back. All I can say is buyer beware

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 16th, 2021

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Elizabeth P. Johnston-Skeggs Atlanta, GA

Very,very,very poor! Overseas operation...Can barely understand a word they're speaking, argumentative,'double speak'....Price is muchmuch higher than listed-$125.for svc-$66mo.-piss poor Svc,long wait for Svc. W/ this co. since 2016-got sick of them. Tried to 'rope' me in further when giving notice of ending contract. Anyone trying to tell you AmericanHomeShield is a great co. is telling you a lie! Wouldn't have even given them them one star but the review couldn't be submitted otherwise! Don't waste your money!

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for bringing the contract pricing and service issues to our attention. I would be glad to speak with you to address your concerns.

Apr. 13th, 2021

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Liz Ellicott City, MD

I have been a customer for many years, and the AHS experience gets worse every year. During the past year, I have been on hold literally for hours waiting to speak with an agent. Clearly it is a foreign call center - for many agents, obviously English is not their native language. And unfortunately, the quality of the contractors has deteriorated to the point that it is no longer worth the hassle. This is the year that I cancel. For good.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 7th, 2021

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Lynnette Grady Indianapolis, IN

I am very pleased with American home shield they couldn't fix my refrigerator so they sent me a gift card for a new one. Going shopping for one now

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are glad we were able to offer a resolution to you.

Mar. 22nd, 2021

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Demetria Lee Richmond, TX

The service guys was very friendly and I felt safe with him working in my home...He gave excellent and professional service....

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 22nd, 2021

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Kenneth Turnbow Virginia Beach, VA

Horrible experiences!!! Don't USE! I called on a Friday morning. Today is Monday and my over flowing toilet still hasn't been serviced. I called multiples and there only solution was to continue to wait. Poor contractors that don't even have call back numbers just automated answering. If you have a problem over a weekend they said most of the contractors don't work weekends. Don't allow reimbursement from speedy service contractors like Roto Rooter or Mr Rotor. Had to call someone else, spent $400 just have it taken care of. Canceling my services.

4 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for bringing the toilet issue to our attention. I would be glad to speak with you to discuss the repairs that were completed by an outside technician.

Mar. 8th, 2021

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Vrf Forever ,

Have been without my dishwasher since July 2020. Parts unavailable. In November 2020 was told it would have to be replaced and the authorization department would contact me. Since then have names of 12 employees who have told me they would have their supervisors email authorization department and would call back and authorization department would email. I have received no call backs and no emails. Same news today when I called. They are stringing me along until my contract ends. I am contacting my Attorneys General Office today. I have been lied to enough.

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience and the dishwasher repairs that were not completed since July. I would be glad to speak with you and get the issues resolved.

Feb. 22nd, 2021

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Eric J Powers Mooresville, NC

I wish I could give a ZERO star review. This is one sketchy outfit. I literally have spoken to 9 different people to resolve my denied claim issue and sent screenshots of my agreement to them. Still denied. Be careful the salespeople are very sweet and nice but try and file a claim and you are in denial hell. STAY AWAY FROM THEM IT IS A SCAM! If you have a claim they charge you to send someone out to tell you they won't cover it.

4 years ago

Reply from American Home Shield

Hi Eric,
Thank you for taking the time to share your review about your ongoing issue and customer service experience to have the claim resolved.

Feb. 11th, 2021

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David Garber Cape Coral, FL

My so-called warranty with AHS has been non existent. They do not answer their phone--you can only file a request on line. They will have a contractor contact you after you pay a $100. fee, In my case the response time has been 10 days to over two weeks--unacceptable when you have no hot water. If you hire a plumber yourself to get you hot water heater fixed, you're not getting your $100. back. For me this company has been a complete ripoff.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing these issues to our attention. I would be glad to speak with you and get the issues resolved.

Feb. 8th, 2021

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Christina Davison Bel Air, MD

Since switching to AHS over a year ago I have been very happy with the responsiveness and companies being sent out for the service calls. Thank you!

4 years ago

Reply from American Home Shield

Hi Christina,
We are pleased to hear about your decision to become a member of American Home Shield. We hope you continue to appreciate the ease of service that is provided!

Feb. 5th, 2021

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LT Hayes Frankfort, KY

Requested service in the evening, was contacted the next day and had someone onsite the following morning. Awesome first experience.

4 years ago

Reply from American Home Shield

Hi LT,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Glenn P Laughner Fernley, NV

everything was taken care of. our tech was polite professional and worked rather quickly . got it done actually a couple hours before our service window.

4 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2021

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Jeannette Marquardsen Delano, CA

I had a new water heater installed that was bad. Got a pre authorization and immediately emailed the invoice that I paid in full . Called 11 times with average hold time is 45 min to talk to someone. The call was escalated every time because even after email confirmation they had nothing. It is now 3 month later and sill have not been paid and can not get an answer when I will be paid. They completely drop the ball every time I call. So frustrating I have literally been on the phone with them all freaking day.

5 years ago

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Savannah Fish Tucson, AZ

They send out other crap companies that won't do the job correctly or at all. Then when you call them, not only will they do nothing to solve the actual problems, they will keep promising to call you back and do this and that for you then don't. Listen to other people when they tell you this insurance is not worth it. It's nothing more than a scam.

5 years ago

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JULIA A RHODES

AMERICAN HOME SHIELD PROMISES TO DELIVER TOP QUALITY SERVICES AND PROVIDES MAGNIFICENT CONTRACTORS TO GET THE JOB DONE!!

5 years ago Edited January 10, 2024

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chinki Oakland, CA

I want to give them 0 star for harassing me for not processing my work request on time due to outstanding bills. I have talked to service rep couple of times at various occasions and they have told me clearly that my bills are paid on time but their system has not been updated by their accountant. It has been 3 weeks since they said they will get back to me to take my work order. No one has called me back and my account still shows past due. I am cancelling my membership since they are pathetic company to rely on when it comes to service requests. I won't recommend them to anybody.

5 years ago

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Iveth Calderon Riverside, CA

I did not recommend this company is the worse company I found a stain at the ceiling in my dining room and call american home shield to report , they send 2 different plumbing companies horrible services they didn't know exactly diagnostics and I request a third opinion the technician came and opening a hole in my ceiling and another hole in wall bath they said it was a valve that was happens on September first and I

5 years ago

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Gary Stevens Washington, DC

AHS is indifferent to customer complaints. They use dishonest contractors, and attempts to get help from AHS are ignored. Customer Service reps are in the Philippines and ignore concerns, brush off customer problems. Getting follow-up is impossible. Last summer it took three months to get my AC fixed because the contractor was unreliable and AHS refused to reassign the job to an honest technician. I had to email AHS execs using their private Facebook profiles to get any resolution.

5 years ago

Reply from American Home Shield

Hi Gary. Thank you for your feedback regarding your service experience. I am sorry you were not pleased with the service you received. I would be happy to speak with you to address any unresolved issue.

Sep. 29th, 2021

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Cem Cakirer Potomac, MD

They increased their prices by 50% without any advance notification. I called to them 5 times to cancel my policy, finally they cancelled my policy with a $10 fee which I don't understand the reason for that. I didn't give any promise to be with them for year or any monthly plan. I was very skeptical about having about these home warranty companies and finally decided that this company is the good one but never expected to be screwed up like this way with 50% increase...

5 years ago

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Laura Alfaro Lancaster, CA

Great customer service. Very professional. Mark and his partner got the job done. They were efficient and very informative.

5 years ago

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Finn Oxford, MS

Customer services reps are a joke! Could not explain why I had a 10 % increase last year in monthly fee, followed by a 20 % increase in fee this year. With the pandemic you would think they would not have an increase at all for minimal. When rep could not explain, she just put me on an endless hold. Not very respectful!

5 years ago

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Debra Brown Loveland, OH

Not happy! You sent two different technicians out to look at my furnace, they both said it needed replaced, then your people told me there was water in the furnace from the roof pipe. Not true! Neither tech said anything like that. I called the techs (both) and they said there was no water in the furnace. So I don’t know where that came from. The one tech said he was going to call your company and tell you there was no water. In the meantime I sit here with no heat and I would like this resolved, quickly!

5 years ago

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Mark Bitterman Littleton, CO

Very quick to respond and get a company to our home. The tech remainder on site until all work was successfully completed. Great experience!

5 years ago

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gail boothe The Colony, TX

Washer/dryer both quit working. Paid 2 service calls to get them to look at them. We were told both needed replaced. Four months later and after dozens of attempts to reach them, went to BBB. Still battling with them. The phone numbers they give you are not answered. Put on hold over 8 hours one day. Tried to write but came back undeliverable. SCAMMERS!!!! Do not use these people!! They will take all your money for the contract and you get NO coverage when you need it. You would do better to just put the $ in savings each month for replacing your items.

5 years ago

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Hallie Roberts Louisville, KY

We got this insurance to protect us. We have had a painful experience with 2 services we needed fixed. Our ice maker is one. This would be the third time that someone is coming out to hopefully fix this. The second is our A/C unit. Our unit is almost 20 years old and we finally received the information that it would be over 2K out of pocket to fix this. When I asked about a new unit that the tech suggested the AHS rep told me I have to wait another 6 days for cash/lieu to call me back. I’m thinking these people are scammers, or contract out sleezy companies.

5 years ago

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David Griffen Orlando, FL

I appreciate how quick they are to send out people to maintain your appliances. However, when it comes to having them fulfill a replacement of an appliance. They have made the whole process unreasonable and incredibly painful to get any fair choice to replacement.

5 years ago

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Dave Charlotte, NC

Not sure how AHS is getting anything above a 1 or 2 star review. I suspect most of these reviews are not legit. I've had a horrible experience with them. First, they wouldn't replace our AC that was almost 20 years old when it failed, then it was next to impossible to reach someone to cancel the service and when I finally did, they wanted to charge me a fee. Would not recommend this company to anyone.

5 years ago

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Dale Beachwood, OH

On 7/15/20 I filed a repair request. On 7/23 the assigned company come out to fix..they determined I need a new a/c home unit. IT TOOK 2 MONTHS TO GET THE NEW A/C COMPRESSOR and have my a/c fixed --finally on 9/16/2020 ! I lost the entire summer. During these 2 months, I called -at least- 4 times--each time is was an average of 20 minutes, just for them to answer the phone. Each time, the person said they would call me back with more information, not one person called me back.....I would not recommend this company!

5 years ago

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acarajeinlove1 San Diego, CA

My name is Humberto Branco. This company is terrible, I payed for the company to come to fix my split ac and the company technician didn’t know how to fix it and walked away with no solutions. I have been a member for four years and when I needed them they were incompetent. This happened September 8th, 2020 and I am still waiting for my refund after I called 3 times. My air conditioner is still broken.

5 years ago

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Steve Mercadante Raleigh, NC

Horrible customer service. Regular hold times of well over an hour. 2 hours 10 minutes on one occasion. It took 4 days of 87 degrees in our house , multiple attempts to call, hours and hours of hold time before they finally gave up on the original contractor and send someone else. Because of the horrible support of their contractors horrible service, we are cancelling 2 properties and going with another warranty service- who by the way includes freon with their coverage (additional $175 charge)

5 years ago

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Amanda Weaver Deltona, FL

Not worth a red cent. Try one of the other companies. I've been trying to cancel and I only get the run around. Like. . . hung up on every time after waiting over an hour for a low paid employee to simply lie and then hang up. Call this number (800) 858-1922 and see how long you have to wait . . . might as well put it on your blue tooth or speaker, because you'll be waiting a while. If everyone did this before signing they wouldn't. I give them a flat out 0.

5 years ago

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Doctor Pc Lewiston, ID

These guys are the worst. Rip Off...scam. I paid them over 10000.00 for 14 years. Every time something went wrong like a water heater leaking the took a month to approve the fix. The last straw was my drains were starting to clog up and they refused service. So I cancelled them and now they say I have to pay them for the rest of the contract period. I never signed a contract and the contract says I pay them and they provide service. Not the way they look at it! They don’t provide service and you still pay.....nightmare!

5 years ago

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Jack Hulse Metairie, LA

very hard to initially contact home shield, stayed on hold for 15 minutes, and the on line version refused to recognize my address or name. Finally found my account number and direct dial and got in contact with an agent.

5 years ago

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Tanisha Pryor Virginia Beach, VA

If I could give this company no stars I would. American Home Shield is by far the worst warranty company, I've never been so frustrated trying to resolve a issue with a bunch of incompetent unprofessional people who don't know what they are doing. They want money money money up front but take forever to fix the problem at hand. I absolutely HATE this company!

5 years ago

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Brenda P Phoenix, AZ

Horrible. Wait time on phone is at least an hour AND outsourced, so representatives lack knowledge of common American standards (i.e. refrigerators come with a freezer compartment). Online service is misleading and does not allow to filter/choose contractors like ones that work weekends or located in same zip code. My A/C went out on a Friday night. Had to wait until Monday for contractor to call/set up appt. Weekend temps were 111 and 113, so house got up to 90s! NOT ACCEPTABLE!

5 years ago

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Valerie Jenkins Castro Valley, CA

I have been using American Home Shield for about a year now and they have not fixed a single thing! My main large stove burner doesn't work and I called them and sent out a technician 6 times and never fixed it. I kept asking for someone who could help me and I finally gave up. I called them for a leaking pipe and water was running all over my garage and they supposedly expedited the order - I waited 36 hours and no one called me and I followed up and they forgot to process the claim! Are you kidding me!

5 years ago

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My AHS Experience Smyrna, GA

There are serious issues with internal processes. From the perspective of the customer seeking to find out any and all information related to multiple AC issues, American Home Shield has failed to showcase any urgency to resolve the issue. In the middle of a Georgia summer, with household members who have health issues, the lack of customer service is grotesque... As an AHS customer for over 5 years, it seems the company has grown so large that they have lost the initial core value of meeting customer needs. Very unfortunate... I do not, and will not, recommend AHS to anyone.

5 years ago

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Michael Page Palm Springs, CA

Nothing but a nightmare each time you go to use your plan. Sub standard vendors, most with google or yelp reviews 2 stars or less. Several days to get low priority appts for service in most cases. Take your premium and drop it in your savings account for any home repairs and you will be 100% better off. After four years of nothing but aggravation....I am done with AHS

5 years ago

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J. Choo Cranbury, NJ

AHS used to have wonderful customer service. That is the reason why I keep coming back to them even though they are slightly more expensive than other companies. Nowadays it is impossible to get a human being to answer the call if you have a problem with a service request. They give you very little choice to contact them. No email unless it is about privacy or security. If you call them, as I am doing now, you will be put on hold for at least two hours. It is as if the company does not exist beyond a website and a simple automated system. Very disappointing.

5 years ago

Reply from American Home Shield

Hello J, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7 am-7 pm.

Aug. 18th, 2020

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Theresa G Exton, PA

American Home Shield charged me $100 for a service charge and never refunded me when we canceled service. I have reached out multiple times and you can not get someone on the phone. I have also emailed them. I finally got someone on the phone today and the connection is so bad on their end, it ended my call and they have not called me back. Is this business serious or a scam?????

5 years ago

Reply from American Home Shield

Hi Theresa, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 14th, 2020

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Mike G Lithonia, GA

Extremely long hold times. I was offered an appliance replacement via email and it has been over a week and no response from American Home Shield. I have attempted to call and the hold times are just crazy. I like the ease of filing claims on line but if you need to ask a question, its impossible. I have been with a defective washing machine for too long. HELP

5 years ago

Reply from American Home Shield

Hello Mike, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Vince Fayetteville, NC

Never again will I do business with AHS. After 2 years of paying into AHS, and not using them but twice I have decided to just start a second savings account for broken appliances instead of paying into this wasteful company. Both times I used this company was for my washing machine. 2 months later and hour and hours of being on hold for 3hr wait times, I am told I will get $427 reimbursed for a new washing machine... in the year 2020. I would rather set myself on fire then deal with this company ever again, they have lost my business forever

5 years ago

Reply from American Home Shield

Hello Vince, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues with your washer. I have sent a private message with contact information for further assistance.

Aug. 11th, 2020

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Garner McCulloch Houston, TX

I have had AHS for 4 years and their customer support Has dropped off precipitously. I can get somebody on the phone in 10 seconds to get a quote for new service, but I get put on hold for 3 hours + to speak to somebody about replacing my dryer that is broken that I started a ticket on over a month ago? And their chat button on their site (if you can find it) doesn’t go anywhere. What a scam. I’m done. What a waste of money.

5 years ago

Reply from American Home Shield

Hi Garner, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.

Aug. 13th, 2020

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Louie Caldwe Clinton Township, MI

Did not repair or replace my washer and dishwasher. Some so called claus in contract. About unforeseen circumstances with old equipment. That can be mechanically checked. Should have been stated when purchasing warranty. I was misled into this purchase. Paid a $100.00 service fee with no results. Real ripoff all customers service reps are hard to understand. Even heard a rooster crowing in the back ground very odd. PLEASE stay away from this Home Warranty Co.

5 years ago

Reply from American Home Shield

Hello Louie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 6th, 2020

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