American Home Shield: Read 34,871 User Reviews From Real Homeowners

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CC JC Cypress, TX

I have had number of problems with my appliances and A/C system. AHS has delivered up to my expectations so far with great service.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Rmit Wadehra Philadelphia, PA

Most of the items I have submitted about ended up being not covered - as a result, I still had to pay $75-$100 each time to effectively get a quote (because it wasn’t covered) . Maybe American home shield works for newer homes, but if you have an old home or one that uses gas, it’s a very poor option. Another of their contractors has yet to call me after 2 1/2 weeks and me calling them back three times. Will be canceling after my year is up at this rate.

2 years ago

Reply from American Home Shield

Rmit, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Pamela Russell Cleveland, GA

I have had a good experience with the company. The company has responded in a timely manner and any problem I may have had has been resolved.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 15th, 2023

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JAMES Rockford, MI

Absolutely terrible service - it took thirteen days, two reschedulings on their part and a no show to a third appointment (yes, I missed work to be stood up) before our sewage pump was repaired on the FOURTH attempt. Multiple calls to AHS and assigned vendor before work was finally completed, and then a $500 high end pump with replaced a cheap, inferior $120 model from a big box store. Unable to run water, flush or do laundry in lower level for nearly two weeks - and AHS said sewage issues are given “top priority”? Calling the Better Business Bureau next. Cannot recommend.

2 years ago

Reply from American Home Shield

Hi James, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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HEDDY Colorado Springs, CO

The use of operators from other countries, I.e., the Phillipines, India is extremely annoying. The have no personality it appears they are reading from a script and will interrupt you to read more. They offer nothing that isn’t in the script. I ask to speak to an American which never happens. I hang up repeatedly without a resolution

2 years ago

Reply from American Home Shield

Hi Heddy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Gerardo Herrera Highland, CA

American home shield makes it very easy and painless to submit a claim. All the companies that they have sent to our house have been very good.

2 years ago

Reply from American Home Shield

Hi Gerardo, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 10th, 2023

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Larry

2 years ago Edited August 15, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 14th, 2023

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BETH Frankfurt am Main, HE

Quick service and fairly low deductible. Definitely worth just for the peace of mind knowing that issues will be taken care of

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 14th, 2023

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Elizabeth Gilbertson De Forest, WI

The first time I requested help with my furnace it took over 24 hours. I called and received help that night. The second time I requested help for the same problem I got help within a couple hours.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 9th, 2023

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WENDY Surprise, AZ

The claims I filed were done very fast and professional. The service representatives that were sent out courteous and professional.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 9th, 2023

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MARJORIE Ponchatoula, LA

AHS insisted that my dishwasher be repaired vs replaced. Five months later and invoices for parts and labor totaling $1432.17 and the dishwasher is not working AHS decided to replace the dishwasher. The option offered with no cost to me was a piece of junk. After much deliberation and research I purchased a dishwasher from an independent dealer. AHS will now pay me $379.62 for the dishwasher and is refusing to cover the cost of installation which my warrenty states is covered. I will absolutely not recomend AHS to anyone at any time

2 years ago

Reply from American Home Shield

Marjorie, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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DAVID Jacksonville, FL

Claims always denied. I have been told by many service companies that they will not work with them, and I see why. My issue actually cost me more because of the $125 fee to have someone come out and find a reason NOT to cover the issue. My recommendation, take the $ you are giving them and put into an interest bearing account for emergency repairs

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Kyle Arpe Lynchburg, VA

Very quick to get professional services to out to my home to fix any issues I've had with appliances, plumbing, and HVAC systems.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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Bob Gu Livermore, CA

So far, I am quite happy with the service from American Home Shield. Whenever I submitted the request, I always get a timely response.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 8th, 2023

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KENNETH Kennewick, WA

AHS has repaired and / or replaced several appliances in my home and also offered great discounts on things like heating ducts and a/c tune up

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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ROBIN Reston, VA

AHS has been good for smaller repairs. However my experience with major appliances has not been good With major appliances, it has taken too long to resolve the issue and I was left without an appliance for months. Some of the companies that AHS uses are incompetent.

2 years ago

Reply from American Home Shield

Hi Robin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Feb. 9th, 2023

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S&H Kranz Brevard, NC

I was charged $100 by the company that came out to fix my electrical issue because they had to go to Lowe's and pick up a part. If the supplier had followed the process of getting approval by AHS, I would have avoided paying the $100. When I complained to AHS, that I was burdened with paying the$100 because the supplier they contracted with didn't follow the process, I was told they would elevate my complaint to their contract department and I would be contacted in 48 hrs. It's been ten days and still waiting. Not happy with AHS.

2 years ago

Reply from American Home Shield

Hi S&H Kranz, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Feb. 9th, 2023

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FAYE

I only have a small amount of experience at this point. Although I am impressed, I believe it is possible over time to see even more positive interactions.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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HAINDS Wichita Falls, TX

Prompt selection of contractor who was equally prompt in contacting us. Also prompt mailing of check to cover the cost of my new appliance.

2 years ago

Reply from American Home Shield

Hi Hainds, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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Gloria Benson Columbus, OH

I really appreciate the prompt service. The attentio from the vendors thay perform the services. My experience with AHS is worth the price.

2 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2023

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TERRY

We have had good service. When the repair person couldn't fix our washer and dryer they were replaced. They have been good to us.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Feb. 8th, 2023

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MUNIR Riverside, CA

Worked and provided professional service over all. Support staff was friendly and accommodating. Both technicians, Eden and Dan did a good job.

2 years ago

Reply from American Home Shield

Munir, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 3rd, 2023

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DOROTHY Washington, DC

I was very pleased with everything. The techician was knowledgeable, professional, courteous and took care of the problem in 5 minutes.

2 years ago

Reply from American Home Shield

Hi Dorothy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2023

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chuck stapke South Bend, IN

I contact American Home Shield, they call out a vendor, vendor contacts me, we set an appointment, they come out and fix the issue. Pretty simple.

2 years ago

Reply from American Home Shield

Hi Chuck, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 1st, 2023

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Kume Gebissa Burke, VA

I amn't satisfied with the service. It takes a while to get your service done. Also I amn't impressed with the contractor they used. They actually caused more damage which isn't covered by AHS.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 1st, 2023

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Sal Josephson Portland, OR

It took 16 calls and 110 days to resolve my request for a pay out, although I have not received a check. Every time I called, I had to start at the beginning as little was put in a log as to our discussions. Each time I called, a new customer service Rep spun through their standard instructions to no avail. All they did was blame their contractor for not supplying info— but each time I called, it was different missing information. This is no way to run a business. I will not renew my contract with this side show.

2 years ago

Reply from American Home Shield

Hi Sal,
I hate to hear about your most recent AHS experience to have the payout resolved. I would be glad to speak with you to discuss.

Jan. 31st, 2023

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Adam Dowd

I like how easy it is to make a claim. I like how prompt claim is covered. I like the service companied that have come out to my house.

2 years ago

Reply from American Home Shield

Hi Adam, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2023

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ROB Redding, CA

Not thrilled with how long I have to wait to get my dishwasher replaced. It’s been over a month. Definitely not thrilled. Other service claims have been corrected quicker so I’m pleased about those.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Sara W

Professional and friendly interactions with them, for the work order. Matched me with a great company to take care of my dryer issue. Very please!

2 years ago

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2023

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JOYCE Quail Valley, CA

ive realized how you all work sending a low rated vendor to deny my claim and give me another vendor for a 2nd opinion . Even though the 2nd vendor felt my issue would be reason to replace fridge 1st vendors opinion overrides 2nd vendors. once a claim is denied then why send out 2nd vendor if there claim is overrides 2nd vendor. you all have a method to your madness. When i called to complain about my service AHS told me to call vendor. When i called vendor they told me to call AHS. I call AHS again and get told the same thing.

2 years ago

Reply from American Home Shield

Hi Joyce, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Stephanie Salt Lake City, UT

I really appreciate the help I received with a recent claim. The AHS representative was thorough, kind, and resolved my issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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Vanessa Salinas Los Angeles, CA

Worst customer service I have encountered ever. Asking to talk to a supervisor it’s never possible and even when they say they are going to call you back that never happens or if they call they leave a voicemail without call back number so you have to call back to the general number and nobody knows anything, so a great waste of time. I’m looking into a different house warranty company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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SHARON Akron, OH

They took almost 2 months and several calls from me to assign a new contractor. The original ones preached the Word of G d to me and told me my dishwasher was my G d. When I told AHW about this, they did nothing regarding reassigning me. I finally wrote the President and no response. Seems they care more about money than customers.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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TERESA Columbus, MS

I like their professionalism, quick response to customers needs, and they work with the customer until the problem is solved.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Tina Bird Sacramento, CA

So far so good! I purchased an old home and things started going out right away. AHS was a great choice and they’ve been amazing so far!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 27th, 2023

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Eleanor McCloud Jacksonville, FL

The tech Karl, was pleasant and thorough. He said The panel was gone and had to be replaced and would order one. Further stating it would take about a week for the panel to be received. Browsing through my emails today, I had received notice the case had been closed. I immediately called AHS and learned the case had been denied due to pest damage. I was devastated. Checked the contract which confirmed the results. My question is how did it affect the panel? Very disappointed but after having the contract for a while, considering canceling.

2 years ago

Reply from American Home Shield

Hi Eleanor, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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ROBERT Paso Robles, CA

Their automated system worked exceedingly well. And when I do talk to a rep. They are very nice. They have really good companies working for them

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 27th, 2023

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GREGORY Birmingham, AL

We have a whirlpool tub where the pump broke and it has been two months and we still have no tub that works. We paid $750 for the plumbers to cut our pipes and remove the tub to get to the pump for replacement. We are still waiting.. Every call starts the same cycle over and over - investigations, going back to Drain-go of Al, your supplier and nobody can get on the same page. Absolutely the worst service we have ever had - ever.

2 years ago

Reply from American Home Shield

Hi Gregory, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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WANDA Buford, GA

Very very poor customer service always conflicting info. When there is conflicting info provided to customers it’s difficult resolve issues. I had to make at least 20 calls over the period of 1 1/2 months. Unauthorized charges made to my bank card. Also, HSA and AHS are related companies. I was paying for both, double coverage and was never made aware. Amazing does not apply in my state the word was pre populated in my rating and highlighted in green…. Shaking my head!!

2 years ago

Reply from American Home Shield

Hi Wanda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your property address.

Jan. 27th, 2023

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Beth and Zube Zubia Freeport, FL

They have improved their customer service, which makes getting help less frustrating. And, the services they offer are really good!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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CINDY Henrico, VA

Quality of service contractor work was poor. Overall handling by AHS of furnace not working was very very poor. Ignitor replacement has been diagnosed by 2nd AHS company. First company Amazing Comfort used incorrect part and installation was sloppy. I've been without heat since mid-Dec. it's Jan 24. That's 6-7 weeks. I'm still waiting for repair.....:(

2 years ago

Reply from American Home Shield

Cindy, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Nicole Hinds Indianapolis, IN

Always quick and easy. I appreciate how I can do everything on my phone and it have to call customer service for everything.

2 years ago

Reply from American Home Shield

Hi Nicole, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Emily Dysart Durham, NC

Easy to make appointments for anything I need to be fixed at my house. Easy to work with customer service on the phone as well.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2023

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MELVIN Edenton, NC

I am still waiting on the washer to be deliver.. It has been at least 30 days and the delivery date change. I been to Wash House three times to wash clothes. I have not receive a product .

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Maria Valencia Sacramento, CA

It's really nice to contact American Home Sheild about an issue with something in my house, and they quickly find someone to come out in a timely manner to fix it.

2 years ago

Reply from American Home Shield

Hi Maria, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Fred L Hudson, OH

So far AHS has been easy to work with; the website is easy to use and the work gets done in a timely manner. This seems to be working out well.

2 years ago

Reply from American Home Shield

Hi Fred, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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D H North Las Vegas, NV

The claims have been approved but they raised my monthly service fee from about $65 when I first opened the service to $80 and now my deductible went up to $100. I feel I'm being gouged a little. That's not very pleasant.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 23rd, 2023

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DAVID Denton, TX

I have a sump pump that went out, they said they would not cover the replacement of the sump pump when the contract said it would due to the fact is was connect to the foundation meaning in a basement it would not be covered, I don't have a basement and it is used to move water away from my foundation so when we have a huge rain storm it doesn't flood my dining room. The contract reads a permanent installed sump pump ground water only! that is what is was used for.

2 years ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your Sump Pump request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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otis Tate Washington, DC

The plumber came as expected on time and knowledgeable to complete job. Finished in timely manner, courtesy and respectful.

2 years ago Edited February 1, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 19th, 2023

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Carol Hasbrouck St. Petersburg, FL

RUN AWAY FROM AHS AS FAST AS YOU CAN! I’ve asked to speak with a supervisor twice and was told one would contact me. They never have. I paid for 4 years on a home warranty and when my AC broke down, I was told they wouldn’t pay a penny to replace it because there was biomaterials growing on it. I live in FL for Pete’s sake. There’s biomaterials growing on everything in Florida! Worst company I’ve ever used. Don’t waste your money!

2 years ago

Reply from American Home Shield

Carol, Thank you for letting us know about your concerns regarding your AC request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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