American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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DIANNA Edmonds, WA

The professional are of the highest quality in every way. Arranging for and scheduling services is seamless. Monthly rates are reasonable.

2 years ago

Reply from American Home Shield

Hi Dianna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Juan Vargas San Diego, CA

Customer service follow-through is HORRIBLE. I've been waiting for over a month for a "customer advocate" to follow up on an issue I reported and that is totally unacceptable. It feels like they want you to just forget about the problem. Horrible!

2 years ago Edited May 15, 2023

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 1st, 2023

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Verified Customer

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Angela Greene CA

Your service is really sucks this time. I need thermocouples and wires for my water heater but you say it’s going to cost me over $1700 to replace my heater because you only cover the tank. My tank works fine. I just need new thermocouples and wires. I still don’t have a detailed invoice of what the $1700 is for. I have a 75 year old mother living here and we’re on our 5th day of no hot water! You should be ashamed of your service and if having me for something that I don’t need. Awful!!! :(

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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JO

We have had a non-operational refrigerator since November 2022. AHS has sent over 3 vendors for a total of 8 appointments never fixing the issue. We have requested a cash out numerous times as they are unable to fix the issue. They keep saying we have to follow their procedure and give them an opportunity to fix. It is unethical that that they are not honoring the terms of their contract agreement and that we have not had an operational refrigerator for 5.5 months.

2 years ago

Reply from American Home Shield

Hi Jo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Mark Arnold Savannah, GA

I am overall pleased with AHS although I believe they are starting to price themselves for me continuing their service if their monthly rates keep going up.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mark, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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BRADLEY

They were very professional and they responded fast. I would definitely recommend American Home Shield to family and friends.

2 years ago

Reply from American Home Shield

Hi Bradley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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JANICE Palm Beach Gardens, FL

Their response is quick. I’ve had several repairs and have been pleased. I have had a combo appliance (microwave and oven) replaced.

2 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 27th, 2023

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Verified Customer

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THOMAS Pasadena, TX

I have worked with several Home Warranty companies over the years and AHS is the best I have found in terms of coverage and responsiveness.

2 years ago

Reply from American Home Shield

Hi Thomas, We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Sandra Decatur, GA

I have had this device less than a month for my new home. It started out great with the vendor who came to provide my complimentary rekey. But as I have been trying to redeem the second complimentary service that comes with my plan, I have been getting the run around for weeks from the AHS agents. I am beyond frustrated and unimpressed.

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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WILLIAM Annapolis, MD

Availability and responsiveness. The companies that came out to assist did their jobs and I was pleased with the results.

2 years ago

Reply from American Home Shield

Hi William, We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Natasha Robinson Madison, AL

American Home Shield is simply the best home warranty company ever. I highly recommend them. Great value and great service always!

2 years ago

Reply from American Home Shield

Hi Natasha, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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DEBRA Sierra Vista, AZ

repair work approved on the spot thus saving us time waiting for another appointment super nice gentlemen explaining and doing the work

2 years ago

Reply from American Home Shield

Hi Debra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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Ronnie D Fort Lauderdale, FL

I had to have American Home Shield come out 4 times for my ice maker. It was finally changed. At $75 a visit plus what I pay yearly it is not worth it to have AHS. Changing the ice maker should have happened on the first, or maximum, second visit. Or I should not have continued paying the $75 fee each time they sent a company to me.

2 years ago

Reply from American Home Shield

Hi Ronnie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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JUDITH San Rafael, CA

I couldn't understand the customer service representative. While she was quite sweet, and was trying her best, her accent was very thick. It is extremely difficult to connect with a live person. Your vendors are poorly rated on Yelp. I have attempted to contact Hill's General Plumbing Services Inc-NB three times, two voicemails and one email, with no luck.

2 years ago

Reply from American Home Shield

Hi Judith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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Rafael Valles Austin, TX

I receive quick responses to my service requests. The team is attentive to providing customer care and quickly addressing issues.

2 years ago

Reply from American Home Shield

Hi Rafael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Da Boom Lincoln, NE

Doing anything on this phone with customer service pisses me off to no end. They’re vague, they speak English but don’t comprehend it, which is infuriating for something that should be simple.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Verified Customer

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STACI Grandview, MO

Did a seasonal maintence check and was charged 2 service fees for my AC. 1 for inspection and then another for them to replace what was needing during the inspection. Also had another experience with emergency and wouldn't reinburstment me cause it wasn't one of theirs who couldn't come out immediately.

2 years ago

Reply from American Home Shield

Staci, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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A Lynn Reno, NV

This was my first time submitting a claim, so I didn't know what to expect. The process was very easy and my claim was taken care of immediately.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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sam crow

Excellent service providers assigned in a timely manner. Fast responses from assigned contractors Good follow up by AHS

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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Charles Shoemaker Parker, CO

I like the service a lot. I have been very happy with the contractors. However, recently our furnace stopped working on a Friday and they had no one available until Monday. 3 nights in a hotel, risk of frozen pipes etc. They were no help.

2 years ago

Reply from American Home Shield

Charles, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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PATRICIA Winter Haven, FL

Every time I put a claim in, I’ve had no problem except one and it said plumbing was covered and I had to pay out-of-pocket and that’s it

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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Heather Randrup North Highlands, CA

We have paid $39.99 a month for the last 6 years for this service. We have used it twice, and both were horrible experiences. The service providers they sent out were extremely rude, and lied both times regarding the findings and outcomes of the dispatch. American Home Shields customer service is absolutely no help, and did not take our complaints seriously.

2 years ago

Reply from American Home Shield

Heather, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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Jimmy C Beaverton, OR

Was very responsive in finding a partnered vendor to execute the work. Very happy with the communication and the work for the assigned partner.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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KEVIN Phoenix, AZ

It was very easy to file our first claim. AHS engaged a fabulous company to perform the repairs to our GE refrigerator. Thank you- Kevin Schuck

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Verified Customer

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DENA

We have had a water heater replaced, dishwasher fixed, washing machine fixed, dryer belt replaced, heating element, AC repairs

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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Cam Kent

Nice enough, but the price is a bit high for the service. They could be more proactive by giving tips on how to take care of your home. I don't know that I'll be renewing with them.

2 years ago

Reply from American Home Shield

Hi Cam, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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sparkles mcdowell Bushkill, PA

Great customer service. American Home shield had some came to the house within 48 hours repaired the pinhole in my pipes..

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Kris Miller Las Vegas, NV

I don’t know but to me it seems like the vendor doesn’t double charge you with this service and that’s why I like it. However, financially it’s a bit of a monthly burden.

2 years ago

Reply from American Home Shield

Hi Kris, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Juia Arlington, TX

I give them three stars because I've been with them between 16 -18 years and the prices are steady going up and the service is not as good and the customer seems to be paying out way more.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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DARLENE Las Vegas, NV

Read read and reread . They will change your coverage in your renewal contract. Although it auto renews. They auto renew not for the same contract. However they do stand behind the repair when it is still covered. They will send the same company back out. Who has time for that for 2 and 3 visits.

2 years ago

Reply from American Home Shield

Hi Darlene, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

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Verified Customer

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Bill Stewart

My problem was handled quickly and professionally. I'm sorry my frozen pipe wasn't covered as it is in a insulated garage.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Verified Customer

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Gerald Holt Lubbock, TX

The value AGS provides is not worth what it takes away. There was a saving of $600 to replace a part on my HVAC unit. The downside I could not effectively use my preferred contractor, no option to choose OEM parts, and the process was very unclear.

2 years ago

Reply from American Home Shield

Hi Gerald, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Phillip Opelousas, LA

My contract clearly covers my AC but when I put in a claim they told me my AC must be listed as a covered item in my contract which it is. When I told them it is listed as a covered item, they told me sorry your claim is denied. They won't give me justification for why it's denied. I talked with other people in the company that looked at my contract and said it's covered, including my lawyer but they still won't approve my claim. False advertising, rude customer service, wouldn't respond to questions, unethical business practices

2 years ago

Reply from American Home Shield

Phillip, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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HELEN Springfield, IL

I give zero stars. I’ve been very very disappointed with the service I’ve received from AHS. I’ve been waiting over 2 months for a reimbursement check that I was told would take 14 to 21 business days. This is completely unacceptable. I just made another service call and still can’t get any help. I definitely would NOT recommend AHS to anything.

2 years ago

Reply from American Home Shield

Helen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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ROBERT Show Low, AZ

They expect you to maintain records/receipts of everything you do for the upkeep of your home as if you where a corporation/business. Don't do it yourself!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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Verified Customer

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michael messier Fort Knox, KY

I find it to be very unprofessional to raise someone's rates without so much as calling or emailing any sort of notice. I believe it went up 20 to 30 dollars more a month with no notice that's quite the increase for pushing out no notice. I hardly use this service and could not justify throwing away more money for such little use.

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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Tracey Golay Tallahassee, FL

I like that it was partially resolved. I do not like the time it took. I have suggestions. Promised return calls from various company departments never received.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Verified Customer

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Michael Olivestone Los Angeles, CA

The process is designed to create dissatisfaction from all concerned parties. The customer The vendor The company My recent incidents have caused us to decide to cancel 3 contracts with AHS. We will post the sad storyline on several social media.

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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DENISE Falling Waters, WV

I spoke with Jezza and Jo today and they were awesome. They answered all my questions and assisted me with the process, which is new to me.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Alexandria Hodge Campbellsville, KY

So far we have had excellent service, technicians arrive timely. Our only issue is we had our air looked at last season and it's out once again.

2 years ago

Reply from American Home Shield

Hi Alexandria, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Verified Customer

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Bobby Owens Elyria, OH

This service saves you money. If you use this service once during the year for what you could have spent on your own it’s worth the yearly cost.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Dora Raup Longview, TX

They have always treated me fairly and the companies they contract to do the work are professional and courteous, not to mention very competent.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Steven Geldard Milton, FL

Terrible response time and has zero concern for helping home owner. Customer service reps are all overseas and speak very broken English making communication next to impossible. Companies used to fix any issue put you at the back of the line due to the hassle of repair & parts approvals. Unless you don’t mind waiting several days or it’s a major appliance replacement it’s better to just hire service direct or DIY!!!

2 years ago

Reply from American Home Shield

Hi Steven, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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MARGIE San Francisco, CA

4 locks were re-keyed and work smoothly. The man who did the work arrived on time, was polite, professional and efficient.

2 years ago

Reply from American Home Shield

Hi Margie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Widmayer Boucard Fort Lauderdale, FL

American Home Shield has been a great asset for me for my personal home and rental properties. Sadly as the years of service continue, prices continue to rise each year.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Danielle Culbert Broken Arrow, OK

My experience with AHS was very unpleasant. Poor customer service experience. Even with the best plan the out of pocket expenses made it where I would have been better off not going through the warranty and being able to pick my own contractor. Often the contractor available was not able to fix the issues and I still had to hire someone else. It was not worth the time and money or stress. Couldn’t recommend AHS to anyone!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Danielle. Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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JOANNA O'Neill, NE

I like the help to prepare for big ticket items that need to be replaced. It is good service when there are contractors available. It is very poor service when you have to go with outside contractors.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Leaders of Leaders Sanford, FL

I dislike the enormous price increase every year (increase in overall cost and cost per service call) with no increase in service. I dislike that I always have to call the company that receives my request to schedule an appt instead of them calling me in a timely matter what they get the service request.

2 years ago

Reply from American Home Shield

Hi, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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a c Houston, TX

excellent coverage and great work. All the technicians were very skilled and well-trained. They came on time and did and amazing job

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Esther Uribe Charlotte, NC

Our locksmith was professional, worked quickly, and did a thorough job rekeying our home, and provided the additional service needed when asked.

2 years ago

Reply from American Home Shield

Hi Esther, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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