American Home Shield: Read 34,871 User Reviews From Real Homeowners

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JUDITH San Rafael, CA

I couldn't understand the customer service representative. While she was quite sweet, and was trying her best, her accent was very thick. It is extremely difficult to connect with a live person. Your vendors are poorly rated on Yelp. I have attempted to contact Hill's General Plumbing Services Inc-NB three times, two voicemails and one email, with no luck.

2 years ago

Reply from American Home Shield

Hi Judith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Rafael Valles Austin, TX

I receive quick responses to my service requests. The team is attentive to providing customer care and quickly addressing issues.

2 years ago

Reply from American Home Shield

Hi Rafael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Da Boom Lincoln, NE

Doing anything on this phone with customer service pisses me off to no end. They’re vague, they speak English but don’t comprehend it, which is infuriating for something that should be simple.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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STACI Grandview, MO

Did a seasonal maintence check and was charged 2 service fees for my AC. 1 for inspection and then another for them to replace what was needing during the inspection. Also had another experience with emergency and wouldn't reinburstment me cause it wasn't one of theirs who couldn't come out immediately.

2 years ago

Reply from American Home Shield

Staci, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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A Lynn Reno, NV

This was my first time submitting a claim, so I didn't know what to expect. The process was very easy and my claim was taken care of immediately.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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sam crow

Excellent service providers assigned in a timely manner. Fast responses from assigned contractors Good follow up by AHS

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Charles Shoemaker Parker, CO

I like the service a lot. I have been very happy with the contractors. However, recently our furnace stopped working on a Friday and they had no one available until Monday. 3 nights in a hotel, risk of frozen pipes etc. They were no help.

2 years ago

Reply from American Home Shield

Charles, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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PATRICIA Winter Haven, FL

Every time I put a claim in, I’ve had no problem except one and it said plumbing was covered and I had to pay out-of-pocket and that’s it

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Heather Randrup North Highlands, CA

We have paid $39.99 a month for the last 6 years for this service. We have used it twice, and both were horrible experiences. The service providers they sent out were extremely rude, and lied both times regarding the findings and outcomes of the dispatch. American Home Shields customer service is absolutely no help, and did not take our complaints seriously.

2 years ago

Reply from American Home Shield

Heather, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Jimmy C Beaverton, OR

Was very responsive in finding a partnered vendor to execute the work. Very happy with the communication and the work for the assigned partner.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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KEVIN Phoenix, AZ

It was very easy to file our first claim. AHS engaged a fabulous company to perform the repairs to our GE refrigerator. Thank you- Kevin Schuck

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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DENA

We have had a water heater replaced, dishwasher fixed, washing machine fixed, dryer belt replaced, heating element, AC repairs

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Cam Kent

Nice enough, but the price is a bit high for the service. They could be more proactive by giving tips on how to take care of your home. I don't know that I'll be renewing with them.

2 years ago

Reply from American Home Shield

Hi Cam, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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sparkles mcdowell Bushkill, PA

Great customer service. American Home shield had some came to the house within 48 hours repaired the pinhole in my pipes..

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Kris Miller Las Vegas, NV

I don’t know but to me it seems like the vendor doesn’t double charge you with this service and that’s why I like it. However, financially it’s a bit of a monthly burden.

2 years ago

Reply from American Home Shield

Hi Kris, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Juia Arlington, TX

I give them three stars because I've been with them between 16 -18 years and the prices are steady going up and the service is not as good and the customer seems to be paying out way more.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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DARLENE Las Vegas, NV

Read read and reread . They will change your coverage in your renewal contract. Although it auto renews. They auto renew not for the same contract. However they do stand behind the repair when it is still covered. They will send the same company back out. Who has time for that for 2 and 3 visits.

2 years ago

Reply from American Home Shield

Hi Darlene, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

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Bill Stewart

My problem was handled quickly and professionally. I'm sorry my frozen pipe wasn't covered as it is in a insulated garage.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Gerald Holt Lubbock, TX

The value AGS provides is not worth what it takes away. There was a saving of $600 to replace a part on my HVAC unit. The downside I could not effectively use my preferred contractor, no option to choose OEM parts, and the process was very unclear.

2 years ago

Reply from American Home Shield

Hi Gerald, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Phillip Opelousas, LA

My contract clearly covers my AC but when I put in a claim they told me my AC must be listed as a covered item in my contract which it is. When I told them it is listed as a covered item, they told me sorry your claim is denied. They won't give me justification for why it's denied. I talked with other people in the company that looked at my contract and said it's covered, including my lawyer but they still won't approve my claim. False advertising, rude customer service, wouldn't respond to questions, unethical business practices

2 years ago

Reply from American Home Shield

Phillip, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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HELEN Springfield, IL

I give zero stars. I’ve been very very disappointed with the service I’ve received from AHS. I’ve been waiting over 2 months for a reimbursement check that I was told would take 14 to 21 business days. This is completely unacceptable. I just made another service call and still can’t get any help. I definitely would NOT recommend AHS to anything.

2 years ago

Reply from American Home Shield

Helen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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ROBERT Show Low, AZ

They expect you to maintain records/receipts of everything you do for the upkeep of your home as if you where a corporation/business. Don't do it yourself!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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michael messier Fort Knox, KY

I find it to be very unprofessional to raise someone's rates without so much as calling or emailing any sort of notice. I believe it went up 20 to 30 dollars more a month with no notice that's quite the increase for pushing out no notice. I hardly use this service and could not justify throwing away more money for such little use.

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Tracey Golay Tallahassee, FL

I like that it was partially resolved. I do not like the time it took. I have suggestions. Promised return calls from various company departments never received.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 12th, 2023

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Michael Olivestone Los Angeles, CA

The process is designed to create dissatisfaction from all concerned parties. The customer The vendor The company My recent incidents have caused us to decide to cancel 3 contracts with AHS. We will post the sad storyline on several social media.

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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DENISE Falling Waters, WV

I spoke with Jezza and Jo today and they were awesome. They answered all my questions and assisted me with the process, which is new to me.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Alexandria Hodge Campbellsville, KY

So far we have had excellent service, technicians arrive timely. Our only issue is we had our air looked at last season and it's out once again.

2 years ago

Reply from American Home Shield

Hi Alexandria, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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Bobby Owens Elyria, OH

This service saves you money. If you use this service once during the year for what you could have spent on your own it’s worth the yearly cost.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Dora Raup Longview, TX

They have always treated me fairly and the companies they contract to do the work are professional and courteous, not to mention very competent.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Steven Geldard Milton, FL

Terrible response time and has zero concern for helping home owner. Customer service reps are all overseas and speak very broken English making communication next to impossible. Companies used to fix any issue put you at the back of the line due to the hassle of repair & parts approvals. Unless you don’t mind waiting several days or it’s a major appliance replacement it’s better to just hire service direct or DIY!!!

2 years ago

Reply from American Home Shield

Hi Steven, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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MARGIE San Francisco, CA

4 locks were re-keyed and work smoothly. The man who did the work arrived on time, was polite, professional and efficient.

2 years ago

Reply from American Home Shield

Hi Margie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 11th, 2023

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Widmayer Boucard Fort Lauderdale, FL

American Home Shield has been a great asset for me for my personal home and rental properties. Sadly as the years of service continue, prices continue to rise each year.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Danielle Culbert Broken Arrow, OK

My experience with AHS was very unpleasant. Poor customer service experience. Even with the best plan the out of pocket expenses made it where I would have been better off not going through the warranty and being able to pick my own contractor. Often the contractor available was not able to fix the issues and I still had to hire someone else. It was not worth the time and money or stress. Couldn’t recommend AHS to anyone!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Danielle. Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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JOANNA O'Neill, NE

I like the help to prepare for big ticket items that need to be replaced. It is good service when there are contractors available. It is very poor service when you have to go with outside contractors.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Leaders of Leaders Sanford, FL

I dislike the enormous price increase every year (increase in overall cost and cost per service call) with no increase in service. I dislike that I always have to call the company that receives my request to schedule an appt instead of them calling me in a timely matter what they get the service request.

2 years ago

Reply from American Home Shield

Hi, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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a c Houston, TX

excellent coverage and great work. All the technicians were very skilled and well-trained. They came on time and did and amazing job

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 12th, 2023

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Verified Customer

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Esther Uribe Charlotte, NC

Our locksmith was professional, worked quickly, and did a thorough job rekeying our home, and provided the additional service needed when asked.

2 years ago

Reply from American Home Shield

Hi Esther, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Santo Tiralosi

A business hired by AHS to work in my house broke a pipe and did not fix the issue. They refused to return. AHS refused to do anything after me calling for weeks to resolve this. Eventually they told me it was too late to review this claim and I was forced to pay a second and third time to resolve this. Overall I have paid around $1500 for a clogged drain.

2 years ago

Reply from American Home Shield

Hi Santo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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CARMEN Memphis, TN

Best home warranty company! They do what they say they will do. Everything is done quickly with lots of communication. Definitely recommend!

2 years ago

Reply from American Home Shield

Hi Carmen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Hope Thacker Abingdon, VA

Made an online claim due to heat pump issues. Contractor contacted us very quickly. Problem was resolved. The whole process was easy and so timely.

2 years ago

Reply from American Home Shield

Hi Hope, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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ANGEL Sugar Land, TX

They gave me wrong information causes me much inconvenience. You can only talk to someone overseas and not in the USA. Took me over a week to get an answer. I have been satisfied for many years and I very disappointed with your service now.

2 years ago

Reply from American Home Shield

Hi Angel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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KAREN

It appears my on line account was hacked so now I have to call in which is fine but the number on my letterhead says choose 1 and it never goes to schedule a service. I found a different number that worked.

2 years ago

Reply from American Home Shield

Hi Karen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Angel M Ortiz Queens, NY

I’ve had a great experience so far with the company. All tie issues that I have been dealing with has been resolved in a timely manner.

2 years ago

Reply from American Home Shield

Hi Angel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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Verified Customer

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enaiowen2 Miami, FL

Customer service has always been good, but the two representatives who assisted .e during my most recent contact truly went above and beyond.

2 years ago

Reply from American Home Shield

Hi, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Jennifer Frank Mesa, AZ

Ease of getting a repair handled. All of the vendors that have been sent over the past several years have been wonderful.

2 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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RAYMOND Los Banos, CA

You folks sent a plumber out to investigate a water leak in my Kitchen that was was damaging my wood laminate flooring. They found a small leak in a water line behind my kitchen cabinet going to my ice maker. they just left the line, didn't replace it, or cap it off. This wasn't acceptable, at a minimum they should have replaced the the leaking line...

2 years ago

Reply from American Home Shield

Hi Raymond, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS number.

Apr. 5th, 2023

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John Pearson San Jose, CA

I do not like American Home Shield and don't think their outsources contractors are qualified for more complicated issues. I'm sure they are fine for a simple plumbing and electrical fixs. I had a problem with my tankless water heater and was a disaster. I had to call a plumber that was qualified to troubleshoot and they identified the issue in 5 min.

2 years ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Youssef Chebabi South Pasadena, CA

AHS sent a HVAC technician to fix my heating unit. The technician determined that one part is not functioning and said i need to order the part and will come back next week. When he came back he claimed that one part is missing. My heating Unit was functioning very well before i made the call to AHS. How could my Unit be functioning with a missing part all these years? I question the integrity and expertise of the companies/technicians they use to fix my HVAC

2 years ago

Reply from American Home Shield

Hi Youssef, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Jassiem Ajala Los Angeles, CA

Most everyone that I have come into contact with have been easy to talk to, pleasant, hard qorking, and very knowledgeable.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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RUBY

Reimbursement payment for small refrigerator top freezer without icebreakers Just received reimbursement check for side-side refrigerator with ice maker it took to long to get reimbursement on it I had to send receipt three times this was unacceptable to me thank for taking so long for reimbursement on appliance.

2 years ago

Reply from American Home Shield

Hi Ruby, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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