American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Santo Tiralosi

A business hired by AHS to work in my house broke a pipe and did not fix the issue. They refused to return. AHS refused to do anything after me calling for weeks to resolve this. Eventually they told me it was too late to review this claim and I was forced to pay a second and third time to resolve this. Overall I have paid around $1500 for a clogged drain.

2 years ago

Reply from American Home Shield

Hi Santo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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CARMEN Memphis, TN

Best home warranty company! They do what they say they will do. Everything is done quickly with lots of communication. Definitely recommend!

2 years ago

Reply from American Home Shield

Hi Carmen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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Hope Thacker Abingdon, VA

Made an online claim due to heat pump issues. Contractor contacted us very quickly. Problem was resolved. The whole process was easy and so timely.

2 years ago

Reply from American Home Shield

Hi Hope, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 11th, 2023

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Verified Customer

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ANGEL Sugar Land, TX

They gave me wrong information causes me much inconvenience. You can only talk to someone overseas and not in the USA. Took me over a week to get an answer. I have been satisfied for many years and I very disappointed with your service now.

2 years ago

Reply from American Home Shield

Hi Angel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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KAREN

It appears my on line account was hacked so now I have to call in which is fine but the number on my letterhead says choose 1 and it never goes to schedule a service. I found a different number that worked.

2 years ago

Reply from American Home Shield

Hi Karen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 5th, 2023

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Verified Customer

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Angel M Ortiz Queens, NY

I’ve had a great experience so far with the company. All tie issues that I have been dealing with has been resolved in a timely manner.

2 years ago

Reply from American Home Shield

Hi Angel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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Verified Customer

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enaiowen2 Miami, FL

Customer service has always been good, but the two representatives who assisted .e during my most recent contact truly went above and beyond.

2 years ago

Reply from American Home Shield

Hi, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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Jennifer Frank Mesa, AZ

Ease of getting a repair handled. All of the vendors that have been sent over the past several years have been wonderful.

2 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 6th, 2023

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Verified Customer

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RAYMOND Los Banos, CA

You folks sent a plumber out to investigate a water leak in my Kitchen that was was damaging my wood laminate flooring. They found a small leak in a water line behind my kitchen cabinet going to my ice maker. they just left the line, didn't replace it, or cap it off. This wasn't acceptable, at a minimum they should have replaced the the leaking line...

2 years ago

Reply from American Home Shield

Hi Raymond, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS number.

Apr. 5th, 2023

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Verified Customer

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John Pearson San Jose, CA

I do not like American Home Shield and don't think their outsources contractors are qualified for more complicated issues. I'm sure they are fine for a simple plumbing and electrical fixs. I had a problem with my tankless water heater and was a disaster. I had to call a plumber that was qualified to troubleshoot and they identified the issue in 5 min.

2 years ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Youssef Chebabi South Pasadena, CA

AHS sent a HVAC technician to fix my heating unit. The technician determined that one part is not functioning and said i need to order the part and will come back next week. When he came back he claimed that one part is missing. My heating Unit was functioning very well before i made the call to AHS. How could my Unit be functioning with a missing part all these years? I question the integrity and expertise of the companies/technicians they use to fix my HVAC

2 years ago

Reply from American Home Shield

Hi Youssef, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Jassiem Ajala Los Angeles, CA

Most everyone that I have come into contact with have been easy to talk to, pleasant, hard qorking, and very knowledgeable.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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RUBY

Reimbursement payment for small refrigerator top freezer without icebreakers Just received reimbursement check for side-side refrigerator with ice maker it took to long to get reimbursement on it I had to send receipt three times this was unacceptable to me thank for taking so long for reimbursement on appliance.

2 years ago

Reply from American Home Shield

Hi Ruby, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Yeung H Huh Morgan Hill, CA

I had a washer and a dryer to be fixed and they fixed them. They came back a few times and fixed them. They did not give up until it is resolved!

2 years ago

Reply from American Home Shield

Hi Yeung, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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Christine Ramirez Carson, CA

I have been a customer of AHS for years and had not ever had a problem getting my products serviced or replaced when needed. Until recently, I had 2 vendors come out to check my washer that was making a loud noise, placed service request early Feb, 2nd vendor came out when first vendor failed to diagnose the issue, 2nd vendor came out, it's been 2 weeks and still no follow up that it will either be fixed or have to be replaced. Don't know what's going on now, but seriously thinking about taking my business elsewhere.

2 years ago

Reply from American Home Shield

Christine, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Tom Odessa, FL

Horrible bunch of crooks. Lie after lie when you need a repair. They keep telling me my case is expedited but when nothing ever comes of it. It's been over 24 hours and still no assigned tech. Put your money in an emergency bank account in case you need a repair. I've spent over $1000 on my plan and the very first time I need to use it, they fail miserably.

2 years ago

Reply from American Home Shield

Tom, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Verified Customer

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HARRY

I love American Home Shield . When you need them. You call them and they take care of the problem . If it is an item that’s covered .

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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Amanda Jones Upper Marlboro, MD

Filing a claim is so easy, if I'm not pleased with a vendor they give me another one, and replacing unrepairable covered items is hassle free!

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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HILARY/MARK

Customer service is nonexistant. Just people broad following a script. We have a dishwasher which has broken down 4 times since July 2023. It has nbot worked since the 3rd week of January. The repar comapny - Astro Appliances told us a part was recalled. We had ABSOLUTE proof from GE (the part's mfr.) that it was NOT recalled. Astro Appliances and HAS ignored our evidence. YOUR "SERVICE" IS ABYSMAL. WE LOATH WORKING WITH AHS.

2 years ago

Reply from American Home Shield

Hi Hilary & Mark,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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Andrea Davis Painesville, OH

Went to use the service for the first time as our water heater wasn’t functioning properly. They said it needs replaced which I was told is covered. Then they tell me I am still required to pay $1300 to cover the repairs. Don’t quite get the purpose of having the warranty if I still have to cover the entire cost of the repair. Was planning to renew the warranty and no longer doing so. Also informed my realtor to find a different home warranty service to recommend to her customers.

2 years ago

Reply from American Home Shield

Hi Andrea, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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Chris H Grand Prairie, TX

When my washer machine went out, And couldn't be fixed, AHS moved fast. Within a week I had a new one. (Washer machine)

2 years ago

Reply from American Home Shield

Hi Chris, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 24th, 2023

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Verified Customer

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Shantell Pryor Forney, TX

Setting up appointments with them is quick and easy. And it doesn't take weeks for them to find someone to come out and work on your problem.

2 years ago

Reply from American Home Shield

Hi Shantell, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2023

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Verified Customer

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LLOYD Mariposa, CA

Has done well for us for the past 21 years. We've been exposed to a couple of dud contractors during this time frame, but over-all have been treated fairly well.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2023

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Verified Customer

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ALEX Washington, DC

I recently had a couple of claims that have left my home with services unfinished and have not received the service I had hoped from this company that I'm paying over $1K a year. They state completed on my dashboard but I haven't gotten the problem fixed at home, and I'm constantly having to reach out to AHS to figure out what the next moves are.

2 years ago

Reply from American Home Shield

Hi Alex, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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Verified Customer

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ANNIE Sequim, WA

We have been really pleased with the response from AHS. We have never had a home warranty plan before, but find it very helpful as Seniors.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 23rd, 2023

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Verified Customer

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Ryan Larsen Elkhorn, NE

Great customer service. Efficient with connecting us to a contractor to help get our problem fixed ASAP. Happy we have this home warranty!

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2023

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Verified Customer

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Gracie Hemphill Huntersville, NC

Recently I had 2 appliances that needed service at approximately the same time and the technicians assigned did speedy, effective service on both.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2023

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Verified Customer

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Stephanie Paulson The Colony, TX

I did not have hot water in my house for 4 months as the company would never return a call or provide any support for a contractor that would not complete work. I made over 30 calls and never was able to speak to a supervisor or had the problem resolved. I ended up paying over $3000 dollars. The reassigned provider did a great job but it was denied by AHS as saying it was electronic. They provider stated many times that is was in no way electronic.

2 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Verified Customer

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Denise Walnut Creek, CA

Covered our water heater. North gate plumber, the contracted company was great! Professional, informative, got work done.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Latresha Morrison Gresham, OR

The person that came out was really knowledgeable and helpful. Also informed me how to take steps to keep problem from happening again

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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Ernie Keith Boot Camps Gilbert, AZ

The tech was on time and professional. He completed the job in a timely manner snd answered my questions about the repair job.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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GREGORY MC LENDON

They did a poor job of dealing with my need to replace my water heater on a Friday when their vendor wasn’t available until Monday. We are seniors with kids in the house and having no hot water during the winter when night temps were hitting 32 degrees wasn’t an option. I used a licensed plumber and had the bills for AHS to review and they refused. I am a public adjuster working in prop claims over 40years and I find this type of customer service appalling.

2 years ago

Reply from American Home Shield

Gregory, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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BETTYE

I like the fact that they sent a plummer right away. I dislike the fact that my out of pocket cost was $960. I've been in AHS well over 15 years. Only used them 3 times

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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MICHAEL Stafford, TX

Every service provider AHS has sent has been honest, transparent & extremely professional. I couldn’t be happier with this purchase.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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ANDREW Olympia, WA

I like the quick turn around time of my service request. Also the service provider was able to fix my appliance in a reasonable amount of time.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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CHARLES Avondale, AZ

The only negative thing I have to say is that I disagree with having to pay the $100 for a technician to come out that can't actually make the necessary repair because it's not in their scope of work.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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IRMA OH

The personnel that you sent to me to help with my locks and with my electrical work were so efficient and kind. Thank you!

2 years ago

Reply from American Home Shield

Hi Irma, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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Brad Poulos Fort Worth, TX

No coverage for Hot Water Heater for a 23 year customer on GOLD plan. Here is what the AHS Warranty claims to cover: 3. WATER HEATER (Gas, Electric, or Oil) COVERED: All components and parts, including circulating pumps, except: NOT COVERED: Solar water heaters - Solar components – Ancillary holding or storage storage tanks - Noise - Fuel storage tank and energy conservation unit - Flues and vents – Thermal expansion tanks – Instant hot water dispenser. They said that it would cost $2,300 to replace heater & parts.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Dawn Kirt Bowen Coeur d'Alene, ID

I am 67 and have been without heat since February 22. American Home Shield assigned my repair to a company with a dismal rating. Par for the course. I have no idea today March 19 IF or WHEN my furnace will be functioning again. It has been 40° INSIDE with snow outside. The furnace is my ONLY source of heat. I have been told more lies since February than I have been told in the rest of my 67 years. LIES! LIES! LIES!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Verified Customer

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Pattie Gillette Vacaville, CA

I was very happy with the service provided and the completion of the repair. Loved saving money with having the warranty as well.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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Verified Customer

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DORIS Jacksonville, FL

Have recieved three visits and have not fixed my washing machine. Then we got a call from American Home Shieldsaying that the technician said it was broken from water line and that Home Shield would not cover. We had to explain that it was not the water line. But a piece in the washer that is broken and American Shield should cover. Technician also advised that we would need to remove the top washer in order for him to work the bottom pedestal. We had to explain to American Home Shield that only a technician can remove the top washer. We are not technicians.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Verified Customer

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Michael Dezso Mesquite, TX

Reasonably priced, good coverage, qualified suppliers to fix things in network. Have used them for years at this point. Easy to schedule an appointment.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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KELLY Cathedral City, CA

Issues with initial work order where fan should have been covered. Even showed per contract where it would be covered and still denied claim with nobody for recourse. Vendor damaged my property and then told lies to cover it up. Initial plumbing issue the assigned contractor was out over 2 weeks for service when I had water I could not turn off. AHS had no option for me. Now I'm in another plumbing situation where AHS sends out notices that the claim is closed and it is not. I'm still waiting for Plumbing Inc to source a cold water stem and if not located see what options exist.

2 years ago

Reply from American Home Shield

Hi Kelly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Verified Customer

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Marvin Phillips Phoenix, AZ

I would definitely recommend AHS to anyone. My experience has been great. AHS respond immediately and always resolve my issues.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Catherine Foran Stockbridge, GA

Very reliable and responsive. Works in a timely manner. Courteous and helpful associates, that not only are experienced but helpful as well.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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tom miller Reston, VA

Ordering service was very simple. The technician was professional and fixed our issue easily. He very flexible with scheduling too.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

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Aly Teran Austin, TX

Guaranty is worthy because of some quality technicians you have sent, but we never know if it's going to be a good or bad experience. In our case around 10% were excellent, 60 % good and 30% bad service.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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WARREN Glen Allen, VA

I requested a reply of an order to fix an ice maker on an LG refrigerator and a tech was sent out 3 times and my ice maker was never fixed. If someone could contact me I would appreciate it. My name is Warren Cowan and I paid for the service and my appliance still isn’t working.

2 years ago

Reply from American Home Shield

Hi Warren, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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mattvreeland Deerfield Beach, FL

So far American Home Shield has provided everything as advertised in a timely manner. I would definitely recommended them.

2 years ago

Reply from American Home Shield

Hi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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JENNIFER Smithville, MS

I liked the time frame for getting a repair approved after the technician turned in their estimates to AHS for work approval.

2 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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