American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Stephanie Paulson The Colony, TX

I did not have hot water in my house for 4 months as the company would never return a call or provide any support for a contractor that would not complete work. I made over 30 calls and never was able to speak to a supervisor or had the problem resolved. I ended up paying over $3000 dollars. The reassigned provider did a great job but it was denied by AHS as saying it was electronic. They provider stated many times that is was in no way electronic.

2 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 23rd, 2023

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Verified Customer

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Denise Walnut Creek, CA

Covered our water heater. North gate plumber, the contracted company was great! Professional, informative, got work done.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Latresha Morrison Gresham, OR

The person that came out was really knowledgeable and helpful. Also informed me how to take steps to keep problem from happening again

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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Ernie Keith Boot Camps Gilbert, AZ

The tech was on time and professional. He completed the job in a timely manner snd answered my questions about the repair job.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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GREGORY MC LENDON

They did a poor job of dealing with my need to replace my water heater on a Friday when their vendor wasn’t available until Monday. We are seniors with kids in the house and having no hot water during the winter when night temps were hitting 32 degrees wasn’t an option. I used a licensed plumber and had the bills for AHS to review and they refused. I am a public adjuster working in prop claims over 40years and I find this type of customer service appalling.

2 years ago

Reply from American Home Shield

Gregory, Thank you for letting us know about your concerns regarding your Water Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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BETTYE

I like the fact that they sent a plummer right away. I dislike the fact that my out of pocket cost was $960. I've been in AHS well over 15 years. Only used them 3 times

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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MICHAEL Stafford, TX

Every service provider AHS has sent has been honest, transparent & extremely professional. I couldn’t be happier with this purchase.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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ANDREW Olympia, WA

I like the quick turn around time of my service request. Also the service provider was able to fix my appliance in a reasonable amount of time.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 22nd, 2023

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Verified Customer

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CHARLES Avondale, AZ

The only negative thing I have to say is that I disagree with having to pay the $100 for a technician to come out that can't actually make the necessary repair because it's not in their scope of work.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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IRMA OH

The personnel that you sent to me to help with my locks and with my electrical work were so efficient and kind. Thank you!

2 years ago

Reply from American Home Shield

Hi Irma, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 22nd, 2023

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Brad Poulos Fort Worth, TX

No coverage for Hot Water Heater for a 23 year customer on GOLD plan. Here is what the AHS Warranty claims to cover: 3. WATER HEATER (Gas, Electric, or Oil) COVERED: All components and parts, including circulating pumps, except: NOT COVERED: Solar water heaters - Solar components – Ancillary holding or storage storage tanks - Noise - Fuel storage tank and energy conservation unit - Flues and vents – Thermal expansion tanks – Instant hot water dispenser. They said that it would cost $2,300 to replace heater & parts.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Dawn Kirt Bowen Coeur d'Alene, ID

I am 67 and have been without heat since February 22. American Home Shield assigned my repair to a company with a dismal rating. Par for the course. I have no idea today March 19 IF or WHEN my furnace will be functioning again. It has been 40° INSIDE with snow outside. The furnace is my ONLY source of heat. I have been told more lies since February than I have been told in the rest of my 67 years. LIES! LIES! LIES!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Verified Customer

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Pattie Gillette Vacaville, CA

I was very happy with the service provided and the completion of the repair. Loved saving money with having the warranty as well.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 21st, 2023

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Verified Customer

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DORIS Jacksonville, FL

Have recieved three visits and have not fixed my washing machine. Then we got a call from American Home Shieldsaying that the technician said it was broken from water line and that Home Shield would not cover. We had to explain that it was not the water line. But a piece in the washer that is broken and American Shield should cover. Technician also advised that we would need to remove the top washer in order for him to work the bottom pedestal. We had to explain to American Home Shield that only a technician can remove the top washer. We are not technicians.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 21st, 2023

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Verified Customer

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Michael Dezso Mesquite, TX

Reasonably priced, good coverage, qualified suppliers to fix things in network. Have used them for years at this point. Easy to schedule an appointment.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2023

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Verified Customer

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KELLY Cathedral City, CA

Issues with initial work order where fan should have been covered. Even showed per contract where it would be covered and still denied claim with nobody for recourse. Vendor damaged my property and then told lies to cover it up. Initial plumbing issue the assigned contractor was out over 2 weeks for service when I had water I could not turn off. AHS had no option for me. Now I'm in another plumbing situation where AHS sends out notices that the claim is closed and it is not. I'm still waiting for Plumbing Inc to source a cold water stem and if not located see what options exist.

2 years ago

Reply from American Home Shield

Hi Kelly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Verified Customer

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Marvin Phillips Phoenix, AZ

I would definitely recommend AHS to anyone. My experience has been great. AHS respond immediately and always resolve my issues.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2023

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Verified Customer

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Catherine Foran Stockbridge, GA

Very reliable and responsive. Works in a timely manner. Courteous and helpful associates, that not only are experienced but helpful as well.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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Verified Customer

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tom miller Reston, VA

Ordering service was very simple. The technician was professional and fixed our issue easily. He very flexible with scheduling too.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 15th, 2023

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Aly Teran Austin, TX

Guaranty is worthy because of some quality technicians you have sent, but we never know if it's going to be a good or bad experience. In our case around 10% were excellent, 60 % good and 30% bad service.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 13th, 2023

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WARREN Glen Allen, VA

I requested a reply of an order to fix an ice maker on an LG refrigerator and a tech was sent out 3 times and my ice maker was never fixed. If someone could contact me I would appreciate it. My name is Warren Cowan and I paid for the service and my appliance still isn’t working.

2 years ago

Reply from American Home Shield

Hi Warren, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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mattvreeland Deerfield Beach, FL

So far American Home Shield has provided everything as advertised in a timely manner. I would definitely recommended them.

2 years ago

Reply from American Home Shield

Hi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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JENNIFER Smithville, MS

I liked the time frame for getting a repair approved after the technician turned in their estimates to AHS for work approval.

2 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 10th, 2023

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LINDA Little Rock, AR

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2023

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Michelle Echenique

I put in a service request a month ago and I’m still waiting on the contractor to submit the report. Every time I speak with costumer service I’m told they will contact them to submit the report and to call again in 48 hours. After doing this 4 time I asked to escalate things and the costumer service representative completely disregarded me and said he will call the contractor to submit the report and call again in 24 hours. The costumer service representative did not answer my questions. He kept repeating the same script instead of answering me.

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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Rachel Ruiz Austin, TX

I appreciate the flexibility in the service provider calling me before he arrived to give me time to get from my job to my home.

2 years ago

Reply from American Home Shield

Hi Rachel, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 10th, 2023

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SONIA Mobile, AL

Good :The request is simple to operate Bad: The request is not fast enough in many. instances and does not include basic requirements such as a simple dry wall cut and repair.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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SHELLIE Wesley Chapel, FL

They sent a shady company to my home, a company with known bad reviews. When I complained that the company dis not complete the work and was extremely unprofessional, AHS showed no concern. They refused to send a different company and my issue was never resolved.

2 years ago

Reply from American Home Shield

Shellie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Manuel Dallas, TX

There is never all back. If you don’t keep on them they assume it has been resolved. When they make mistakes they never give you a refund on a service call.fee. Instead of sending out the same technician. They send a new one with an additional fee. Language barriers exist with their foreign call center. You ask for a corp number and the same response is given, that it’s been escalated. You never get a response.

2 years ago

Reply from American Home Shield

Manuel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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MICHAEL Sacramento, CA

Dislike that I pay a monthly fee then each time I have a problem with the same appliance they charge $125. So on my dishwasher I paid over $500 plus a monthly fee. So total over $800 for just one appliance to get fixed for the same problem. And they had three different repair companies to service the dishwasher. So no I’m not very happy.

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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shameka grant Calumet City, IL

I put in a request and my garage was fixed in a couple days. My brother told me to get AHS when I bought my house and I’m glad I did.

2 years ago Edited March 8, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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KENNETH Livonia, MI

I loved my broken microwave and was heartbroken when they told me it could not be repaired. The replacement is terrific.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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DEREK Philadelphia, PA

I wanna know how to cancel American Home Shield. If I could give it zero stars I would waste of money and time. Because they are a scam they let you pay just to tell you they don’t cover the issue. How is the refrigerator covered but not the compressor. Been waiting 2 years for a microwave to get fixed for them to say the first 2 companies they sent out shoulda caught the problem. They are all in it together to get your money.

2 years ago

Reply from American Home Shield

Hi Derek, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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PATRICIA

The payment you pay before you get service for your repairs is to high. But the contractor was very perfessional and on time.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Cindy Godwin Johnson City, TN

Cancelled policy after 5 years due to frustration over trying to get a change of providers. Kept asking to speak to a supervisor during multiple calls, only to be told it wasn't possible. Provider told AHS twice that my job had been completed, but it had not. Even after being lied to, AHS would not give me a different provider. I gave up trying to get AHS to take care of my problem and thought it was better to pay full price for the repair rather than deal with them for one more second.

2 years ago

Reply from American Home Shield

Hi Cindy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 6th, 2023

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Christy Muhlenkamp South Bend, IN

They respond quickly to any service I have and make it easy to file service requests online, on the phone, or by talking to a real person.

2 years ago

Reply from American Home Shield

Hi Christy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Letroy Rome Dhahran, 04

American Home Shield always communicate regarding your claims. They make sure you are satisfied with the recommended third-party vendor’s service.

2 years ago

Reply from American Home Shield

Hi Letroy, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Frank Deloache Houston, TX

Excellent customer service answers all your questions give update on repair work good follow to.see if contractor has contact me

2 years ago

Reply from American Home Shield

Hi Frank, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 8th, 2023

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Leah Curran

Does have coverage for a lot of items in the house. Terrible customer service. Won't take responsibility for selecting bad contractors who broke other things in my house during a repair. Wouldn't reassign my claim either. Fought for over a month for them to hold their selected contractor responsible, but instead took the contractor's side. Wouldn't even waive the service fee to have someone come fix the issue.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Helen Defilippo Phoenix, AZ

What i liked about American Home Shield is that it's easy to put in a claim. What i dislike like was that we had the air conditioner tech come out multiple times last summer for the same issue.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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James Manuel High Point, NC

i was very disappointed with the small amount paid regarding replacing my AC unit. On most other repairs, I was satisfied. Also, very disappointed on them going up over 25% on my premium

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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ROSALIND Cordova, TN

Repeated billing issues, repeated issues with multiple dispatches that required constant follow up to ensure a resolution. Being an AHS customer has been exhausting, but beneficial.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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LT Beard Kansas City, MO

I liked the quick responses as far as contractors to the problems I've had at my home. Although their customer service department was rarely able to handle my issues, which is why I canceled my contract with them.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Tera Yeoman Broken Arrow, OK

Very professional and efficient! I am so pleased with American Home Shield because my heat blower went out and they replaced it with no charge.

2 years ago

Reply from American Home Shield

Hi Tera, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 8th, 2023

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STEPHEN OLOMUKORO Baltimore, MD

Terrible service. I had a dishwasher that was not working. Called them and repair person was terrible. Had to buy a new dishwasher because unable to fix it. Toilet leaking and was repaired one year ago, now having same problem again because of cheap materials used to fix the first time. I had to call someone else to fix it this time.

2 years ago

Reply from American Home Shield

Stephen, Thank you for letting us know about your concerns regarding your Dishwasher request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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WILLIAM Spring, TX

Re Dispatch ID: 200813008. Microwave Oven. Assignment of service company was prompt and efficient but the service company couldn't fix the appliance on first visit and the wait for parts is approaching two weeks. Still waiting for repair. Major inconvenience . We are elderly homebound couple who do most meal prep with microwave oven.

2 years ago

Reply from American Home Shield

William, Thank you for letting us know about your concerns regarding your Oven request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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PATRICK Grand Junction, CO

Everything went as it should. I was pleased and satisfied. This is the second you have sent this to me. Please, I’m happy

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 1st, 2023

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PJ Las Vegas, NV

I rate this at a 10 due to customer service Reps being nice & calming and they make sure u get a repairman for that particular “broken” item.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 1st, 2023

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Adriana Cernat Wylie, TX

It’s insane how they process claims. They sent the same incompetent contractor on 5 recalls in the span of less than 30 days. They cannot figure the issue out the the warranty company refuses to assign someone else. They said after 30 days of recalls I would need to pay another time the deductible. Until the contractor themselves asked for second opinion. Not sure why I am paying for this.

2 years ago

Reply from American Home Shield

Adriana, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Noel Natchitoches, LA

American home shield is a great company that stands behind their customers Are you a have you ever been paying customer?

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2023

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