American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Jennifer Griffin Jacksonville, FL

This company gets 1 star. We have paid for this warranty 9 months...we requested a service call on an electrical problem...I get the run around then I finally get someone and they tell me I while you have coverage for electric we wont cover a short..what am I paying for? Iam unsatisfied and they are fraudsters ..they happily take your money...but don't want to make repairs

5 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.

Apr. 7th, 2020

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Frank Hornung Corona, CA

I've been a member for years. My water heater started leaking in November 2019. AHS sent me their plumber who had terrible yelp reviews. I ended up putting in the new water heater myself. AHS said they would send me a check for $600 to pay for my water heater only. I've made calls to AHS shield every other week since November 2019 and they still haven't paid. I wish I didn't pay my membership advance or I'd go to another company.

5 years ago

Reply from American Home Shield

Hi Frank,
We hate too hear about the delay that has been experienced to have the water heater repaired as well as the cost associated with the repair. I would be glad to speak with you and get the issues resolved!

Apr. 7th, 2020

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Lorri Gerwig Dayton, OH

AHS provides excellent coverage, customer service, and puts you in touch with professional competent contractors. Thank you!!

5 years ago

Reply from American Home Shield

Good afternoon Lori,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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David Austin, TX

This is a waist of money - needed to have a AC evaporator coil replaced - my regular AC company said it would be $2k. American home Shield said they would cover it but i'd need need to pay $2k in other charges - Gas Pipe Upgrade $175, Gas Stop $50, Hanging Kit $150, Hard Cast $150, Float Switch $175, Drain pan $300, Sediment Trap $75, Permit $275, Ductwork $275. SCAM

5 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.

Apr. 3rd, 2020

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Jacqueline Namale McHenry, IL

My contract automatically Renewed on 3/25/20, without any notice my payment went up, from $49.99 to 56.99. On calling today, the agent told me that was a promotional discount, when I signed up the agent then specifically told me my payments won't be going up, and now THIS. So does this happen every year it renews ??!!!

5 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about your less than satisfactory experience regarding the contract price increase. I would be glad to speak with you and discuss the issue.

Apr. 3rd, 2020

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Dwyane taylor Norfolk, VA

Great service,fast turnaround. The online service does not allow the customer to fully explain the problem in writing.

5 years ago

Reply from American Home Shield

Hi Dwayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2020

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Betty Lemmon Merritt Island, FL

After AHS plumbers and installers have been to the house 4 times, we paid a plumber $175. to install a basic dishwasher over one that had many more features. Over9 hours were spent on the phone, often with no results and 1 time to be hung up on. Hers and his plumbing failed miserably in their installation efforts. Very dissatisfied with AHS and subs which put much unneeded stress on an 82 year old woman.

5 years ago

Reply from American Home Shield

Hi Betty,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right. I would be glad to speak with you at your earliest convenience.

Mar. 31st, 2020

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Gary Salazar Albuquerque, NM

Excellent service, they always deliver!! Only had a problem once, but that was the contractor. AHS resolved the issue immediately.

5 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 26th, 2020

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ShinKoo Kang Montgomery, AL

The only star that I can give is one star. As of now, I have waited another 2 hours to contact with them to get answer for getting the amount of pro rata refund amount. They will just direct to sales department and give general service number that is not the right department. Trust me it will just loop forever until the customer is tired and gave up at the end. You will be welcomed when you join at first time and renew, but you can't cancel the policy on your own because they will require you to call endless times. Avoid any cost.

5 years ago

Reply from American Home Shield

Hi ShinKoo,
We hate too hear about the delay in service that has been experienced to receive the refund. I would be glad to speak with you and get the issues resolved!

Mar. 25th, 2020

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cari genX Chicago, IL

One of the worst businesses I have ever been with. They have not once ever covered anything that I needed covered. I would have been better off just taking the money that I paid them over the past four years and putting it into a savings account. I am now trying to cancel and have been on the phone with them for over 2 hours and keep getting transferred back and forth with no help. I have asked several times to speak to a supervisor and yet I keep being told that there's no supervisor that I can talk to you. Worst company I have ever dealt with. Do not waste your money

5 years ago

Reply from American Home Shield

Hi Cari,
We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.

Mar. 25th, 2020

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Powell San Marcos, CA

Technician was knowledgeable and arrived on time. Moving the refrigerator scratched my hardwood floor. Not happy about that.

5 years ago

Reply from American Home Shield

HI Powell,
We are pleased to hear about your customer service experience and the technician that completed the refrigerator repair.

Mar. 24th, 2020

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Caryl Halverson Spokane, WA

Don't waste your money. We had our Hot Water Heater service twice in Nov 2019. The plumber said we needed a new one. This is March 20, 2020 and still no reimbursement/ check for a new one. I have called them several times and am still waiting. Our heater has a small leak so now back to back showers, but one person can shower every morning.; There are 3 living here and one works. Now that the coronavirus is here, I can't go to the YMCA and no one is answering either AHS or the plumber. Right now I just want to cancel our contract and I can't do that.

5 years ago

Reply from American Home Shield

Hi Caryl,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I would be glad to speak wit you at your earliest convenience and assist with a resolution.

Mar. 24th, 2020

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Rich Corvalan Mt. Pleasant, SC

We have been waiting 3 weeks since our refrig went down. Finally, yesterday the tech determined that it was a compressor and needs to be replaced. Calling and keep getting disconnected from the purchasing dept. Everyone is in a panic about food during this time, try living out of a cooler with 2 kids and 2 adults....not cool!

5 years ago

Reply from American Home Shield

Hi Rich,
I most certainly hate to hear about your most recent experience and the delay to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.

Mar. 19th, 2020

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theresa singh San Pedro, CA

I have had service with AHS for the past 5 years and the experience has been very frustrating- the contracts they signed with companies are either incompetent or trying to cheat the AHS customers by giving wrong diagnostics- I have read from reviews of most the companies that AHS hired and send to my home have very bad rating and reviews are bad especially if hired by AHS- This company rating by BBB should be revisited and rate accordingly for customers so we can make a educated decision when looking for a Home warranty.

5 years ago

Reply from American Home Shield

Theresa,

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Yolanda Davis Hanahan, SC

I placed an repair order on February 25th 2020 the vendor came out to look at my washer on Friday February 28th an order was placed for the part (THE PART WAS LOST) . It will be sent out again and will take another week for delivery to the vendor (March 16th, 2020) is the date I was given that the vendor may receive it. What should have only taken a week or two is going to take a month for repair to be completed. TOTALLY UNACCEPTABLE!!!

5 years ago

Reply from American Home Shield

Hi Yolanda,
We appreciate you giving us insight on your most recent AHS experience to have the washer machine repaired. As there is frustration due to the delay, I would be glad to speak with you and get the issues resolved.

Mar. 11th, 2020

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Razi Tucson, AZ

Very awful warranty company. Have been using them for several years now and have been unsatisfied. I have called about dishwasher, stove and heater issues and to this date have not had anything fixed. Once they complete their diagnosis through a vendor I always have to either pay more ($400-500) because it is not covered under the warranty. Warranty covers "wear and tear" or appliance malfunction. It is a waste of money. Don't be fooled by them.

5 years ago

Reply from American Home Shield

Hi Razi,
Your patronage to AHS is more than appreciated! I understand your concerns with the non covered cost and would be glad to speak with you.

Mar. 5th, 2020

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Ahmed Mohammed Lincolnwood, IL

I am almost decided that it's a SCAM. Every time I called them they tell me they will post a new check and it never arrives. I am dealing with them from December 2019. Mine is a Reimbursement issue. My appliance stopped working and they told me that I can buy a new appliance and asked me to submit a receipt and account details. I am still waiting for reimbursement. After I joined them I made three friends of mine joined it now I will complain about this SCAM company wherever I can.

5 years ago

Reply from American Home Shield

Hi Ahmed,
We hate too hear about the delay that has been experienced to receive the reimbursement. I would be glad to speak with you and get the issues resolved!

Mar. 3rd, 2020

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Jay bird Ankeny, IA

This place is a sorry excuse for a home warranty our water broke the sent 2 plumbing techs from Jnm hpc inc out of which neither of them had any idea what they were doing both stunk like dirty ass they took hours to fix there are 3 parts on a water heater that can be changed so not rocket science. Would NOT AT ALL RECOMMEND AMERICAN HOME SHIELD OR JNM HPC INC

5 years ago

Reply from American Home Shield

Hi Jay,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that has serviced your water heater request.

Mar. 3rd, 2020

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J. K. Martin Charlotte, NC

Frustrating process. We have been without a refrigerator for over a month, with very little hope in sight. Long wait times on hold to speak with AHS representatives. They say they will call back but never do. I have initiated over a dozen calls trying to get my issue resolved.

5 years ago

Reply from American Home Shield

Hi Ken,
Your feedback is more than appreciated in helping us improve you customer experience. I hate to hear about the delay and would be glad to speak with you and get the refrigerator issue resolved.

Mar. 3rd, 2020

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Udomporn Lilburn, GA

THIS COMPANY DOESN'T EVEN WORTH 1 STAR!!! WORSE COMPANY EVER!!! I fell like I got scammed by them. I requested the service and the AC guy came in the next day. Then they called me and said my claim denied because my contract is to new to claim anything. So, they won't fix anything but took my $100 copay and said if I want to fix it I have to pay $600!!! OR if I need second opinion I will have to pay another $100. WHAT THE POINT TO HAVE AHS!!! I will call my bank and get my money back because I got scammed. They are just going to have excuses to not fix anything!

6 years ago

Reply from American Home Shield

Udomporn,

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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KB Melbourne, FL

Bad experience with customer service. They don’t know what service is. Tried to send us an electrician with a a 2.1 rating. To top it off, the ratings on their on website show they are substandard. Not even a 3. No way I will let anyone with a record like this near my house, especially for electrical. What a joke. AHS tried to force them on us. We canceled. Take a look at the company responses here; they only respond to the happy reviews. Unbelievably terrible company.

6 years ago

Reply from American Home Shield

KB,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Mystic Cincinnati, OH

Worse company ever. Would always give me the run around when I would call. Transfer me and put me on hold multipule etimes, send out the WORST companies with horrible reviews and would refuse to change the company. Wanted me to wait 5 days when my hot water tank went out before someone would come and look at it...not replace it, just look at it. Never again will I ever give them a penny. Cancelled my warranty and even that took an hour with multipule transfers and being put on hold.

6 years ago

Reply from American Home Shield

Mystic,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. I certainly apologize that you were not happy with the service received. Please provide your covered property address or contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Lorraine McIntosh ,

The appt. was time sensitive, and completed . The employee(Kyle) was knowledgeable and professional. The problem was resolved. Thanks you.

6 years ago

Reply from American Home Shield

Hi Lorraine,
Your feedback is more than appreciated about your experience with Kyle! I hope you continue to enjoy the service we provide!

Feb. 12th, 2020

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Rita A Moon Aliso Viejo, CA

AHS has proved to be the best! Anytime I have contacted them for service they have responded quickly and the service has been excellent.

6 years ago

Reply from American Home Shield

Hi Rita,
I would like to thank you for providing American Home Shield with such positive feedback about your overall experience. It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 12th, 2020

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ROBIN STEWART Greensburg, PA

I was approved for the cash out option to replace my furnace. Coverage was supposed to be $1500. They said they received my email receipt on Jan 8. A check was to be issued in 7-14 days. After 15 days passed, I have been calling every day. Finally after 27 days, they tell me a check was cut but it will be another 7-14 business days. I’m wondering if this company is phony or something. The whole situation, being on hold prolonged periods of time, not getting email confirmations of phone calls upon request, and most-importantly, no check! So very frustrating!

6 years ago

Reply from American Home Shield

Hi Robin,
Your concerns regarding the delay to receive the check reimbursement are more than understood. I would be glad to speak with you get the issues resolved as soon as possible.

Feb. 10th, 2020

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Marc Banner Loveland, OH

Bottom line, they will rip you off. I have had nothing but problems getting any decent service from this company. I know, contact us and we would be glad to talk about it. Done that and no,you were not glad to talk about it. Talk is cheap how about living up to your contract and pick contractors who don't try to pad their estimates to cover for the low amount that you pay them. Remember BUYER BEWARE and if it's too good to be true it usually isn't. Don't get caught in this companies web of deceit.

6 years ago

Reply from American Home Shield

Hi Marc,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.

Feb. 4th, 2020

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Maureen Ponzi Wesley Chapel, FL

My husband and I are not happy with the customer rep who handled our service call for our water heater. he said our issue was covered by AHS and proceeded to ask for our credit card information to pay the $75.00 copay. When the plumbing tech arrived, he informed us that the issue we were having was not covered by American Home Shield, and we would have to pay $250 for the service. Why would anyone pay a $75.00 copay for something that is not covered? Your agents need to know what is covered and what is not. This extra charging is totally unacceptable.

6 years ago

Reply from American Home Shield

Hi Maureen,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.

Feb. 4th, 2020

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#scraightup #ontopproductions North Ridgeville, OH

American Home shield is an absolute rip off. I pay every month and the 2 times that I've needed them in the last year and a half they always for one charge 100 dollars for service requests but then every company they outsource to works from 8-4 monday through Friday so I have to call off work and lose more money. The customer service is always someone from another country whenever I ask for a manager they place me on hold for ages and say there isnt one available.

6 years ago

Reply from American Home Shield

Hi,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you to discuss the service fee.

Feb. 4th, 2020

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JO Birmingham, AL

I moved into my house this month. The plumbing started backing up. Called AHS- they told me it sounded like a stoppage and they covered it. I paid the 75.00 service fee. When the plumber came out he said it was not covered and he could not do it. Had to find another company, pay another service fee and cost through that company. Home Warranty's are a SCAM. I called AHS and no one cares. if I would have called the plumber first, I could have saved 75.00. I DO NOT RECCOMEND THIS COMPAY.

6 years ago

Reply from American Home Shield

Hi Jo,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing issue.

Jan. 24th, 2020

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Eric Densmore Fort Worth, TX

Paid extra to cover septic tank. Septic tank was not working properly so I contacted American home shield. I was charged $75 and told I need a new compressor when nobody even came to my residence to inspect it. Found someone else and turns out screen was covered w/ grass. American home shield is a horrible company and I highly recommend saving your money.

6 years ago

Reply from American Home Shield

Hi Eric,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the service fee paid and would be glad to speak with you and get the issues resolved.

Jan. 23rd, 2020

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Jennifer Hood Springfield, VA

Terrible Company! I filed a claim for an emergency hot water replacement and was assigned a unprofessional subpar contractor. ASH does not listen and does not "own up" to their mistakes nor rectify them. Will NEVER use them again! Now having to deal with code violations for incorrect installment by ASH vendor. Customer Service is soooo frustrating & just wants to shut me up with $ to resolve the violations.

6 years ago

Reply from American Home Shield

Hi Jennifer,
I would like to thank you for sharing your most recent American Home Shield experience about the leaking water heater and contractor. I would be glad to speak with you to discuss the non covered cost and replacement that needs to be completed.

Jan. 22nd, 2020

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Yavuz C Dallas, TX

I gave a positive review about my claim last year but now need to change it. They increased the rate significantly and I called them on time to cancel. They offered me 2 months free to compensate for the increase but kept charging my card. I have spoken to customer representatives Keisha on 09/14/20, Earl on 10/27/2020. Jay on 11/05/2020 who reassured me again that problem would be fixed. But it was never fixed, and they kept charging. They have no address on their website, and 3 different addresses in different forms. Now they keep sending overdue notices. Tired of calling and calling

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Yavuz,
It was a pleasure to read your review about your most recent American Home Shield experience. I am glad to hear about the water heater repairs that were completed and the cash out value that was offered toward the repair. I hope you continue to enjoy AHS and the service we provide!

Jan. 21st, 2020

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Aimee Pancini Littleton, CO

This is absolutely the most frustrating company to work with. We have been without Thor water now for 7 days. A tech was sent out but couldn’t fix our water heater on the spot. We are still waiting for AHS to authorize the part. I have been hung up on about eight times by both the customer service reps at AHS as well as the contractor that they use. I am totally being stolen from each month and am at a loss of what I can do to get a resolution...

6 years ago

Reply from American Home Shield

Hi Aimee,
Thank you providing American Home Shield with feedback about your most recent experience to have the water heater repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 20th, 2020

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Adriane Richmond, VA

The only thing this company is good for is charging my debt card each month for its service! Run don’t walk away from this company. Imagine calling AMERICAN home shield and getting Laurence from the Philippians, who can’t speak clear English and could careless if I have a broken AC. Our worlds contrast too much, they don’t get it! I’m appalled and I will be canceling my service immediately! Terrible waste of $700. Don’t even think about it.

6 years ago

Reply from American Home Shield

Hi Adriane,
Thank you for sharing feedback about your most recent service experience to have an issue repaired. I would be glad to speak with you about the issue.

Jan. 17th, 2020

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Joe and Nikki Ziegler Prairieville, LA

We purchased a home warranty on both our homes years ago and expected when we needed the coverage, the warranty would offset a large, unexpected expense. WRONG! If I would have put aside all of that money, I’d be able to cover the thousands of dollars to repair my A/C. Canceling both polices ASAP and never allowing anyone I know to sign on with this company! Horrible service and coverage!

6 years ago

Reply from American Home Shield

Hi Joe and Nikki,
I hate to hear about your most recent experience and the non covered cost associated to have the repair completed. I would be glad to speak with you and get the issue resolved.

Jan. 16th, 2020

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Charlotte Broken Arrow, OK

We have used AHS for the past 6 years for our home warranty company and were pleased with the service. Unfortunately, now AHS is using a call center in the Philippines to handle their service call scheduling. It is horrible!!! Those poor people do not know what they are doing and trying to talk to one of the supervisors is impossible. Shame on you AHS for doing this to your customers. We will be looking for another warranty company!

6 years ago

Reply from American Home Shield

Hi Charlotte,
Your patronage to American Home Shield for the past six years is more than appreciated. I would be glad to speak with you to discuss the recent changes and customer service experience.

Jan. 8th, 2020

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BETSIE A COLLIER Boerne, TX

few words, this company is a complete SCAM. we tried it a couple of times in different properties, and there is ALWAYS a loophole. they are out there to give a FALSE sense of protection. Believe me that is all it is!! You IMAGINING that there is someone that you can count on in rough times, its definitely NOT home shield. You are better of making fiends with your hometown small business, friends and neighbors. God Bless ya'll!!!

6 years ago

Reply from American Home Shield

Hi Betsie,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.

Jan. 2nd, 2020

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Ed G Staten Island, NY

My dad had called AHS and was talked into purchasing a plan which seemed ok, so when their hot water heater went bad, we called them and punctuality wasn't an issue when my folks water heater went bad, originally he was told the hot water heater was covered , which apparently was, but when the tech came over and took it apart, he told my dad sorry sir, although your hot water heater is covered the part that went bad ISNT COVERED... He apologized packed up his tools and left us high and dry.. BUYER BEWARE READ, COMPARE AND UNDERSTAND ......

6 years ago

Reply from American Home Shield

Hi Ed,
I hate to hear about the delay in service that has been experience with the water heater replacement. I would be glad to speak with you and reach a resolution.

Dec. 31st, 2019

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Karen Fitzpatrick Rio Vista, CA

We have used AHS on a number of occasions, and every time has been a great experience!!! I am so glad we are covered by AHS!

6 years ago

Reply from American Home Shield

Hi Karen,
I hope you continue to enjoy your American Home Shield warranty and the contractors that have serviced your home repairs.

Dec. 30th, 2019

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Aron Betru Bethesda, MD

I have a valid home warranty. Traveling internationally to come home to a broken furnace and 40 degrees in my home. When I called they opened a claim, but the service agent was too busy to come until the following week. They said unless its an emergency, they would not do a after-hours service. I called AMS and they said unless it was in the 20s its not an emergency. Now it was in the 30s. I called a new service agency and paid out of pocket. I called back to get reimbursed, and they refused. This is a scam!!!!!!!

6 years ago

Reply from American Home Shield

Hi Aron,
I hate to hear about the delay in service that has been experienced with the furnace repairs. I would be glad to speak with you and reach a resolution.

Dec. 31st, 2019

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Angela Warfield Virginia Beach, VA

We have gone 6 days without heat and they keep giving us the run around on the claim. They keep saying they have not seen the paperwork but the technician said he sent it in twice. The temperatures have been in the 20’s with no help help. Wish someone would fix it so we don’t have to use space heaters.

6 years ago

Reply from American Home Shield

Hi Angela,
I hate to hear about the delay in service that has been experience with the heating repair. I would be glad to speak with you and reach a resolution.

Dec. 26th, 2019

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Winston Winston-Salem, NC

The repair person was very knowledgeable and efficient. Very patient and explained exactly what was going on. Highly recommended.

6 years ago

Reply from American Home Shield

Hi Winston,
Your feedback about the contractor is more than appreciated. I hope you continue to enjoy your Americna Home Shield warranty!

Dec. 17th, 2019

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R. Flood Suitland, MD

A quick problem, found and corrected. The contractor was very courteous and professionally solved the problem in no time.

6 years ago

Reply from American Home Shield

Hi R. Flood,
I hope you continue to enjoy your American Home Shield warranty and the contractors that have serviced your.

Dec. 16th, 2019

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Jackie Alcala Fontana, CA

We were very happy with the great service and responsiveness from both American Home Shield and their contracted provider!

6 years ago

Reply from American Home Shield

Hi Jackie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 16th, 2019

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Terry Wright Jacksonville, FL

I call November 4th 2019 for my refrigerator. The contractors was no good. Are supposed to reimburse the fee they didn't do it. They lied to me every time I call them. I heard them laughing at me in the background. I wouldn't wish this experience on my enemy. It should be a law against how they handled me. December 11th and the refrigerator still not fixed and must $75 have not been returned . I've been with them for 6 years. Unbelievable but true.

6 years ago

Reply from American Home Shield

Hi Terry,
I would like to start by thanking you for your patronage over the past six years. Your concerns about your most recent AHS experience are more than understood. I would be glad to speak with you and reach a resolution for the issues that have occurred.

Dec. 13th, 2019

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Kim Topeka, KS

This company is a scam. We live in Topeka and they were unable to contract with a plumber in the area to check out our 15 y/o water heater, the one from Wichita comes 2 days a wk and wouldn’t work with our schedule. As a result we had to buy one on our own or wait more than a week. The same thing happened last summer with our air conditioner. They don’t pay the contractors enough but are happy to pocket your premium and $100 service call charge

6 years ago

Reply from American Home Shield

Hi Kim,
I hate to hear about your most recent experience to have the leak repaired. I would be glad to speak with you about the service fee and repairs.

Dec. 13th, 2019

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S K Merced, CA

Wish I had read the negative reviews before. They increased my monthly premium after a year which I didn't notice for several months. When I called they said they will credit me, and transferred me to another representative (Jordan) who after 20 minutes of being on the call was trying to sell me to stay and charged me an administrative fee for cancellation. BIG SCAM, stay away from this company, or you will regret it!

6 years ago

Reply from American Home Shield

Good morning SK,
I hate to hear about your most recent AHS experience and the credit that you were waiting to receive. I would be glad to speak with you and get the issue resolved.

Dec. 13th, 2019

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Sharon F Charleston, SC

Great customer service. When my initial contractor was unreachable American Home Sheild was able to switch me to a new contractor

6 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback is more than appreciated and I hope you continue to enjoy American Home Shield!

Dec. 12th, 2019

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Pieterdina Marietta, GA

AHS is fantastic. I have used them several times in the 4 months i live here. They send me the appropriate people. They are on the spot.

6 years ago

Reply from American Home Shield

Hi Pieterdina,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 10th, 2019

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Tristan Little Mulvane, KS

Had a sewer backup issue after moving in are new home for a week. Called american homensheild they send out a Plummer. He said he couldn't clean out the sewar line because the clean out is in the crawl space. He was here for 10 minutes and left didnt do or fix anything. The plumber told the American home shield that the floor will have to be torn out and there not covering it. That is false there are many other options that can be done. Since the plumber didnt do anything I wanted my 75 dollars refunded. They told me no. This company is scammers dont trust them.

6 years ago

Reply from American Home Shield

Hi Tristan,
I hate to hear about your most recent experience to have the leak repaired. I would be glad to speak with you about the service fee and repairs.

Dec. 11th, 2019

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