American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Leticia Pastor Orlando, FL

I've been waiting for more than two weeks for the plumber to complete a job he initiated with my kitchen faucet. I've been calling since then and they keep telling me the part has not arrived. Second, I paid another $75.00 a week ago for another issue with my air conditioning. The same thing happened once again. The technician came here said he would send someone else the next day to complete the job and it's been already five days. No one has called and every time i call the company i get the same answer over and over again. Terrible service!!! i do not recommended this company at all!!!!!!

5 years ago

Reply from American Home Shield

Hi Leticia,
I would be glad to speak with you about the delay in service experienced to have the faucet and AC system repaired.

May. 26th, 2020

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Regie Patterson Bullhead City, AZ

American Home Shield is number one they are quick and they get the problem fixed fast !!!! I would recommend them to anyone !!!!!

5 years ago

Reply from American Home Shield

Hi Regie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Trisha Pantaleo Carol Stream, IL

They send a service man out when requested for an additional service fee on top of your yearly cost. Once the service man states that the appliance needs to be replaced, its over! The company never follows through, answers your call or gives you a new appliance. We have been waiting 45 days " waiting on authorization" to have our new washing machine. HORRIBLE Customer Service!!!!

5 years ago

Reply from American Home Shield

Good afternoon Trish,
Your concerns regarding the premium and service fees are understood. AHS strives to provide you with the best coverage and will repair or replace to reach a resolution. I would be glad to speak with you and get the replacement completed.

May. 14th, 2020

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Dan New Hope, PA

I finally came to my senses and decided to cancel my contract. This company is awful. Two weeks after my refrigerator dies and I contact them I’ve had two visits and it still hasn’t been repaired. Their contractors are the worst/cheapest in the area and AHS customer service is the absolute worst. No chat or email contact method. Only phone where they hope you’ll hang up after sitting on hold for a ridiculous amount of time. Like the many others that have posted, you’re far better off not wasting your money with them. Avoiding aggravations will be a mental/emotional victory.

5 years ago

Reply from American Home Shield

Hi Dan,
I hate to hear about your less than satisfactory experience to have the issue repaired and the cancel completed. I would be glad to speak with you and discuss the delay in service experienced.

May. 8th, 2020

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Darryl Shumway San Jacinto, CA

Great service that is easy to use, affordable and worth the investment. When you need to file a claim they are quick to help Get you back on track.

5 years ago

Reply from American Home Shield

Hi Darryl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 5th, 2020

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Jacinto Banuelos Rancho Cucamonga, CA

Bad customer service , I cancelled a gas dryer repair that I had scheduled , I received a bill for $100 from AHS which they said I was late paying , I didn't receive no service so why do i owe them anything . I have been trying to reach somebody at AHS to no avail. They do not have a chat line either , if you get through they'll put you on hold and no one answers. Very poor service , no referrals from me J.Banuelos

5 years ago

Reply from American Home Shield

Hi Jacinto,
I hate to hear about your less than satisfactory experience to have the issue repaired. I would be glad to speak with you and discuss the service fee charge.

May. 5th, 2020

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C.K. Alkire Thousand Oaks, CA

You are better off putting the money this company wants you to pay annually into a savings account and using for home repairs. They will not send quality workers and they have a clause to get out of covering every item. When you spend hours arguing with them to get a covered item replace; only to find the replaced equipment quality is severely lower than what you had!! If you do use them, do not pay the service fee up front, wait until the service is done!!!! I am pretty sure CA has laws that this company is breaking and the AG's office should really look into their practices.

5 years ago

Reply from American Home Shield

Hi C.K. Alkire,
I hate to hear about your less than satisfactory experience over the years with AHS. I would be glad to speak with you and discuss the repairs and claims.

May. 1st, 2020

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Lia Harjo Odessa, TX

Each time I have made a claim with AHS my claims have been taken care of within 48 hours. AHS is very professional and worth every penny.

5 years ago

Reply from American Home Shield

Hi Lia,
We strive to make every service experience one to remember. We hope you continue to enjoy American Home Shield and the service they provide.

Apr. 29th, 2020

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robert Sun City Center, FL

i had a water heater problem and was told I needed to replace it. American home shield offerred a buy out of $450. It has been four months and numerious phone calls and have not received payment. They constantly give me excuses like they need a mailing address, tgen they needed a receipt, two times they told me the check was in the mail, not they tell me the mailing address was incorrect again. They are liars

5 years ago

Reply from American Home Shield

Hi Robert,
I hate to hear about your less than satisfactory experience to receive the reimbursement. I would be glad to speak with you and discuss the delay.

Apr. 29th, 2020

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Sean Wheeler Loveland, CO

What we like best is how quick the response is, that's great. What we don't like his how the primium keeps creeping up. We started in the $35 range, and now it's over $50 in just two years. That's quite the change.

5 years ago

Reply from American Home Shield

Hi Sean,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you about the premium increase.

Apr. 21st, 2020

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hancock Henderson, TX

American Home Shield has always gotten my problems taken care of.. The only drawback is the wait for products to be replaced.

5 years ago

Reply from American Home Shield

Hi Hancock,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 16th, 2020

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LM Oklahoma City, OK

Very disappointed with customer service. Many hours spent on hold. Calls never escalated or returned. All responses are poorly read from script by foreign call center. Odd that a company named American Home Shield outsourcing calls. Customer service is unable to transfer calls. Whoever answers is the only person you will talk to. Never ending circle of please hold. Week 6 of trying to get our fridge fixed.

5 years ago

Reply from American Home Shield

Hi LM,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.

Apr. 16th, 2020

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F18 Cowboy Walkersville, MD

Absolutely terrible! I have used them twice. Once for a plumbing issue and another for an electrical problem. The contractors they send will do as little as possible and tell you it is ok or they will come back to fix it. When you call and email them back, they NEVER answer or get back to you. And AHS doesn't care. They just want to collect your $$ every month. I have no idea why AHS has such high ratings. Probably a lot of fake reviews. I had to use them twice and both were horrible experiences. I am looking for another company to switch to. Don't waste your $$ with AHS.

5 years ago

Reply from American Home Shield

Hi,
We hate too hear about your AHS service experience with both the plumbing and electrical service request. I would be glad to speak with you and get the issues resolved!

Apr. 14th, 2020

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Sheldon Malone Oklahoma City, OK

Our garage door issue was resolved quickly. The service tech also provided great recommendations on how to mitigate future occurrences.

5 years ago

Reply from American Home Shield

Good morning Sheldon,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide.

Apr. 8th, 2020

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Jennifer Griffin Jacksonville, FL

This company gets 1 star. We have paid for this warranty 9 months...we requested a service call on an electrical problem...I get the run around then I finally get someone and they tell me I while you have coverage for electric we wont cover a short..what am I paying for? Iam unsatisfied and they are fraudsters ..they happily take your money...but don't want to make repairs

5 years ago

Reply from American Home Shield

Hi Jennifer,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.

Apr. 7th, 2020

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Frank Hornung Corona, CA

I've been a member for years. My water heater started leaking in November 2019. AHS sent me their plumber who had terrible yelp reviews. I ended up putting in the new water heater myself. AHS said they would send me a check for $600 to pay for my water heater only. I've made calls to AHS shield every other week since November 2019 and they still haven't paid. I wish I didn't pay my membership advance or I'd go to another company.

5 years ago

Reply from American Home Shield

Hi Frank,
We hate too hear about the delay that has been experienced to have the water heater repaired as well as the cost associated with the repair. I would be glad to speak with you and get the issues resolved!

Apr. 7th, 2020

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Lorri Gerwig Dayton, OH

AHS provides excellent coverage, customer service, and puts you in touch with professional competent contractors. Thank you!!

5 years ago

Reply from American Home Shield

Good afternoon Lori,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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David Austin, TX

This is a waist of money - needed to have a AC evaporator coil replaced - my regular AC company said it would be $2k. American home Shield said they would cover it but i'd need need to pay $2k in other charges - Gas Pipe Upgrade $175, Gas Stop $50, Hanging Kit $150, Hard Cast $150, Float Switch $175, Drain pan $300, Sediment Trap $75, Permit $275, Ductwork $275. SCAM

5 years ago

Reply from American Home Shield

Hi David,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.

Apr. 3rd, 2020

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Jacqueline Namale McHenry, IL

My contract automatically Renewed on 3/25/20, without any notice my payment went up, from $49.99 to 56.99. On calling today, the agent told me that was a promotional discount, when I signed up the agent then specifically told me my payments won't be going up, and now THIS. So does this happen every year it renews ??!!!

5 years ago

Reply from American Home Shield

Hi Jacqueline,
I hate to hear about your less than satisfactory experience regarding the contract price increase. I would be glad to speak with you and discuss the issue.

Apr. 3rd, 2020

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Dwyane taylor Norfolk, VA

Great service,fast turnaround. The online service does not allow the customer to fully explain the problem in writing.

5 years ago

Reply from American Home Shield

Hi Dwayne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 31st, 2020

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Betty Lemmon Merritt Island, FL

After AHS plumbers and installers have been to the house 4 times, we paid a plumber $175. to install a basic dishwasher over one that had many more features. Over9 hours were spent on the phone, often with no results and 1 time to be hung up on. Hers and his plumbing failed miserably in their installation efforts. Very dissatisfied with AHS and subs which put much unneeded stress on an 82 year old woman.

5 years ago

Reply from American Home Shield

Hi Betty,
We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right. I would be glad to speak with you at your earliest convenience.

Mar. 31st, 2020

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Gary Salazar Albuquerque, NM

Excellent service, they always deliver!! Only had a problem once, but that was the contractor. AHS resolved the issue immediately.

5 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 26th, 2020

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ShinKoo Kang Montgomery, AL

The only star that I can give is one star. As of now, I have waited another 2 hours to contact with them to get answer for getting the amount of pro rata refund amount. They will just direct to sales department and give general service number that is not the right department. Trust me it will just loop forever until the customer is tired and gave up at the end. You will be welcomed when you join at first time and renew, but you can't cancel the policy on your own because they will require you to call endless times. Avoid any cost.

5 years ago

Reply from American Home Shield

Hi ShinKoo,
We hate too hear about the delay in service that has been experienced to receive the refund. I would be glad to speak with you and get the issues resolved!

Mar. 25th, 2020

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cari genX Chicago, IL

One of the worst businesses I have ever been with. They have not once ever covered anything that I needed covered. I would have been better off just taking the money that I paid them over the past four years and putting it into a savings account. I am now trying to cancel and have been on the phone with them for over 2 hours and keep getting transferred back and forth with no help. I have asked several times to speak to a supervisor and yet I keep being told that there's no supervisor that I can talk to you. Worst company I have ever dealt with. Do not waste your money

5 years ago

Reply from American Home Shield

Hi Cari,
We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.

Mar. 25th, 2020

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Powell San Marcos, CA

Technician was knowledgeable and arrived on time. Moving the refrigerator scratched my hardwood floor. Not happy about that.

5 years ago

Reply from American Home Shield

HI Powell,
We are pleased to hear about your customer service experience and the technician that completed the refrigerator repair.

Mar. 24th, 2020

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Caryl Halverson Spokane, WA

Don't waste your money. We had our Hot Water Heater service twice in Nov 2019. The plumber said we needed a new one. This is March 20, 2020 and still no reimbursement/ check for a new one. I have called them several times and am still waiting. Our heater has a small leak so now back to back showers, but one person can shower every morning.; There are 3 living here and one works. Now that the coronavirus is here, I can't go to the YMCA and no one is answering either AHS or the plumber. Right now I just want to cancel our contract and I can't do that.

5 years ago

Reply from American Home Shield

Hi Caryl,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I would be glad to speak wit you at your earliest convenience and assist with a resolution.

Mar. 24th, 2020

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Rich Corvalan Mt. Pleasant, SC

We have been waiting 3 weeks since our refrig went down. Finally, yesterday the tech determined that it was a compressor and needs to be replaced. Calling and keep getting disconnected from the purchasing dept. Everyone is in a panic about food during this time, try living out of a cooler with 2 kids and 2 adults....not cool!

5 years ago

Reply from American Home Shield

Hi Rich,
I most certainly hate to hear about your most recent experience and the delay to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.

Mar. 19th, 2020

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theresa singh San Pedro, CA

I have had service with AHS for the past 5 years and the experience has been very frustrating- the contracts they signed with companies are either incompetent or trying to cheat the AHS customers by giving wrong diagnostics- I have read from reviews of most the companies that AHS hired and send to my home have very bad rating and reviews are bad especially if hired by AHS- This company rating by BBB should be revisited and rate accordingly for customers so we can make a educated decision when looking for a Home warranty.

5 years ago

Reply from American Home Shield

Theresa,

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Yolanda Davis Hanahan, SC

I placed an repair order on February 25th 2020 the vendor came out to look at my washer on Friday February 28th an order was placed for the part (THE PART WAS LOST) . It will be sent out again and will take another week for delivery to the vendor (March 16th, 2020) is the date I was given that the vendor may receive it. What should have only taken a week or two is going to take a month for repair to be completed. TOTALLY UNACCEPTABLE!!!

5 years ago

Reply from American Home Shield

Hi Yolanda,
We appreciate you giving us insight on your most recent AHS experience to have the washer machine repaired. As there is frustration due to the delay, I would be glad to speak with you and get the issues resolved.

Mar. 11th, 2020

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Razi Tucson, AZ

Very awful warranty company. Have been using them for several years now and have been unsatisfied. I have called about dishwasher, stove and heater issues and to this date have not had anything fixed. Once they complete their diagnosis through a vendor I always have to either pay more ($400-500) because it is not covered under the warranty. Warranty covers "wear and tear" or appliance malfunction. It is a waste of money. Don't be fooled by them.

5 years ago

Reply from American Home Shield

Hi Razi,
Your patronage to AHS is more than appreciated! I understand your concerns with the non covered cost and would be glad to speak with you.

Mar. 5th, 2020

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Ahmed Mohammed Lincolnwood, IL

I am almost decided that it's a SCAM. Every time I called them they tell me they will post a new check and it never arrives. I am dealing with them from December 2019. Mine is a Reimbursement issue. My appliance stopped working and they told me that I can buy a new appliance and asked me to submit a receipt and account details. I am still waiting for reimbursement. After I joined them I made three friends of mine joined it now I will complain about this SCAM company wherever I can.

5 years ago

Reply from American Home Shield

Hi Ahmed,
We hate too hear about the delay that has been experienced to receive the reimbursement. I would be glad to speak with you and get the issues resolved!

Mar. 3rd, 2020

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Jay bird Ankeny, IA

This place is a sorry excuse for a home warranty our water broke the sent 2 plumbing techs from Jnm hpc inc out of which neither of them had any idea what they were doing both stunk like dirty ass they took hours to fix there are 3 parts on a water heater that can be changed so not rocket science. Would NOT AT ALL RECOMMEND AMERICAN HOME SHIELD OR JNM HPC INC

5 years ago

Reply from American Home Shield

Hi Jay,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that has serviced your water heater request.

Mar. 3rd, 2020

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J. K. Martin Charlotte, NC

Frustrating process. We have been without a refrigerator for over a month, with very little hope in sight. Long wait times on hold to speak with AHS representatives. They say they will call back but never do. I have initiated over a dozen calls trying to get my issue resolved.

5 years ago

Reply from American Home Shield

Hi Ken,
Your feedback is more than appreciated in helping us improve you customer experience. I hate to hear about the delay and would be glad to speak with you and get the refrigerator issue resolved.

Mar. 3rd, 2020

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Udomporn Lilburn, GA

THIS COMPANY DOESN'T EVEN WORTH 1 STAR!!! WORSE COMPANY EVER!!! I fell like I got scammed by them. I requested the service and the AC guy came in the next day. Then they called me and said my claim denied because my contract is to new to claim anything. So, they won't fix anything but took my $100 copay and said if I want to fix it I have to pay $600!!! OR if I need second opinion I will have to pay another $100. WHAT THE POINT TO HAVE AHS!!! I will call my bank and get my money back because I got scammed. They are just going to have excuses to not fix anything!

5 years ago

Reply from American Home Shield

Udomporn,

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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KB Melbourne, FL

Bad experience with customer service. They don’t know what service is. Tried to send us an electrician with a a 2.1 rating. To top it off, the ratings on their on website show they are substandard. Not even a 3. No way I will let anyone with a record like this near my house, especially for electrical. What a joke. AHS tried to force them on us. We canceled. Take a look at the company responses here; they only respond to the happy reviews. Unbelievably terrible company.

5 years ago

Reply from American Home Shield

KB,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Mystic Cincinnati, OH

Worse company ever. Would always give me the run around when I would call. Transfer me and put me on hold multipule etimes, send out the WORST companies with horrible reviews and would refuse to change the company. Wanted me to wait 5 days when my hot water tank went out before someone would come and look at it...not replace it, just look at it. Never again will I ever give them a penny. Cancelled my warranty and even that took an hour with multipule transfers and being put on hold.

5 years ago

Reply from American Home Shield

Mystic,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. I certainly apologize that you were not happy with the service received. Please provide your covered property address or contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Feb. 14th, 2020

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Lorraine McIntosh ,

The appt. was time sensitive, and completed . The employee(Kyle) was knowledgeable and professional. The problem was resolved. Thanks you.

5 years ago

Reply from American Home Shield

Hi Lorraine,
Your feedback is more than appreciated about your experience with Kyle! I hope you continue to enjoy the service we provide!

Feb. 12th, 2020

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Rita A Moon Aliso Viejo, CA

AHS has proved to be the best! Anytime I have contacted them for service they have responded quickly and the service has been excellent.

5 years ago

Reply from American Home Shield

Hi Rita,
I would like to thank you for providing American Home Shield with such positive feedback about your overall experience. It is always great news to hear form our customers about their home repairs that have been completed by AHS.

Feb. 12th, 2020

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ROBIN STEWART Greensburg, PA

I was approved for the cash out option to replace my furnace. Coverage was supposed to be $1500. They said they received my email receipt on Jan 8. A check was to be issued in 7-14 days. After 15 days passed, I have been calling every day. Finally after 27 days, they tell me a check was cut but it will be another 7-14 business days. I’m wondering if this company is phony or something. The whole situation, being on hold prolonged periods of time, not getting email confirmations of phone calls upon request, and most-importantly, no check! So very frustrating!

5 years ago

Reply from American Home Shield

Hi Robin,
Your concerns regarding the delay to receive the check reimbursement are more than understood. I would be glad to speak with you get the issues resolved as soon as possible.

Feb. 10th, 2020

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Marc Banner Loveland, OH

Bottom line, they will rip you off. I have had nothing but problems getting any decent service from this company. I know, contact us and we would be glad to talk about it. Done that and no,you were not glad to talk about it. Talk is cheap how about living up to your contract and pick contractors who don't try to pad their estimates to cover for the low amount that you pay them. Remember BUYER BEWARE and if it's too good to be true it usually isn't. Don't get caught in this companies web of deceit.

5 years ago

Reply from American Home Shield

Hi Marc,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.

Feb. 4th, 2020

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Maureen Ponzi Wesley Chapel, FL

My husband and I are not happy with the customer rep who handled our service call for our water heater. he said our issue was covered by AHS and proceeded to ask for our credit card information to pay the $75.00 copay. When the plumbing tech arrived, he informed us that the issue we were having was not covered by American Home Shield, and we would have to pay $250 for the service. Why would anyone pay a $75.00 copay for something that is not covered? Your agents need to know what is covered and what is not. This extra charging is totally unacceptable.

5 years ago

Reply from American Home Shield

Hi Maureen,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.

Feb. 4th, 2020

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#scraightup #ontopproductions North Ridgeville, OH

American Home shield is an absolute rip off. I pay every month and the 2 times that I've needed them in the last year and a half they always for one charge 100 dollars for service requests but then every company they outsource to works from 8-4 monday through Friday so I have to call off work and lose more money. The customer service is always someone from another country whenever I ask for a manager they place me on hold for ages and say there isnt one available.

5 years ago

Reply from American Home Shield

Hi,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you to discuss the service fee.

Feb. 4th, 2020

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JO Birmingham, AL

I moved into my house this month. The plumbing started backing up. Called AHS- they told me it sounded like a stoppage and they covered it. I paid the 75.00 service fee. When the plumber came out he said it was not covered and he could not do it. Had to find another company, pay another service fee and cost through that company. Home Warranty's are a SCAM. I called AHS and no one cares. if I would have called the plumber first, I could have saved 75.00. I DO NOT RECCOMEND THIS COMPAY.

5 years ago

Reply from American Home Shield

Hi Jo,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing issue.

Jan. 24th, 2020

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Eric Densmore Fort Worth, TX

Paid extra to cover septic tank. Septic tank was not working properly so I contacted American home shield. I was charged $75 and told I need a new compressor when nobody even came to my residence to inspect it. Found someone else and turns out screen was covered w/ grass. American home shield is a horrible company and I highly recommend saving your money.

5 years ago

Reply from American Home Shield

Hi Eric,
Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the service fee paid and would be glad to speak with you and get the issues resolved.

Jan. 23rd, 2020

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Jennifer Hood Springfield, VA

Terrible Company! I filed a claim for an emergency hot water replacement and was assigned a unprofessional subpar contractor. ASH does not listen and does not "own up" to their mistakes nor rectify them. Will NEVER use them again! Now having to deal with code violations for incorrect installment by ASH vendor. Customer Service is soooo frustrating & just wants to shut me up with $ to resolve the violations.

5 years ago

Reply from American Home Shield

Hi Jennifer,
I would like to thank you for sharing your most recent American Home Shield experience about the leaking water heater and contractor. I would be glad to speak with you to discuss the non covered cost and replacement that needs to be completed.

Jan. 22nd, 2020

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Yavuz C Dallas, TX

I gave a positive review about my claim last year but now need to change it. They increased the rate significantly and I called them on time to cancel. They offered me 2 months free to compensate for the increase but kept charging my card. I have spoken to customer representatives Keisha on 09/14/20, Earl on 10/27/2020. Jay on 11/05/2020 who reassured me again that problem would be fixed. But it was never fixed, and they kept charging. They have no address on their website, and 3 different addresses in different forms. Now they keep sending overdue notices. Tired of calling and calling

5 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Yavuz,
It was a pleasure to read your review about your most recent American Home Shield experience. I am glad to hear about the water heater repairs that were completed and the cash out value that was offered toward the repair. I hope you continue to enjoy AHS and the service we provide!

Jan. 21st, 2020

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Aimee Pancini Littleton, CO

This is absolutely the most frustrating company to work with. We have been without Thor water now for 7 days. A tech was sent out but couldn’t fix our water heater on the spot. We are still waiting for AHS to authorize the part. I have been hung up on about eight times by both the customer service reps at AHS as well as the contractor that they use. I am totally being stolen from each month and am at a loss of what I can do to get a resolution...

5 years ago

Reply from American Home Shield

Hi Aimee,
Thank you providing American Home Shield with feedback about your most recent experience to have the water heater repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 20th, 2020

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Adriane Richmond, VA

The only thing this company is good for is charging my debt card each month for its service! Run don’t walk away from this company. Imagine calling AMERICAN home shield and getting Laurence from the Philippians, who can’t speak clear English and could careless if I have a broken AC. Our worlds contrast too much, they don’t get it! I’m appalled and I will be canceling my service immediately! Terrible waste of $700. Don’t even think about it.

5 years ago

Reply from American Home Shield

Hi Adriane,
Thank you for sharing feedback about your most recent service experience to have an issue repaired. I would be glad to speak with you about the issue.

Jan. 17th, 2020

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Joe and Nikki Ziegler Prairieville, LA

We purchased a home warranty on both our homes years ago and expected when we needed the coverage, the warranty would offset a large, unexpected expense. WRONG! If I would have put aside all of that money, I’d be able to cover the thousands of dollars to repair my A/C. Canceling both polices ASAP and never allowing anyone I know to sign on with this company! Horrible service and coverage!

5 years ago

Reply from American Home Shield

Hi Joe and Nikki,
I hate to hear about your most recent experience and the non covered cost associated to have the repair completed. I would be glad to speak with you and get the issue resolved.

Jan. 16th, 2020

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Charlotte Broken Arrow, OK

We have used AHS for the past 6 years for our home warranty company and were pleased with the service. Unfortunately, now AHS is using a call center in the Philippines to handle their service call scheduling. It is horrible!!! Those poor people do not know what they are doing and trying to talk to one of the supervisors is impossible. Shame on you AHS for doing this to your customers. We will be looking for another warranty company!

5 years ago

Reply from American Home Shield

Hi Charlotte,
Your patronage to American Home Shield for the past six years is more than appreciated. I would be glad to speak with you to discuss the recent changes and customer service experience.

Jan. 8th, 2020

American Home Shield Reviews