American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Anthony College Station, TX

We placed for service, AHS sent out a service call, they came out 27 days ago and we are still without a working oven. It’s four of us in this home and we being buying takeout for 20 days of the 27 days that we have been without an oven. They still do not have the part. Sorry! Sorry! Sorry! They are taking our money but is not providing the professional service that they tell people to get there business. I just hung up the phone with AHS and after 27 days the part still haven’t been ordered. I am filling a compliant and seeking out an attorney, I WANT SOMETHING DONE ABOUT THIS ASAP

7 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Susan North Charleston, SC

The plumber that came out to see us was helpful and educated in his field. The warranty was not. Only when they see a problem. We had a smell issue which is not covered under the warranty.

7 years ago

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Janet Burnsed Corona, CA

Had a plumbing problem. Went on line requested a plumber. Was given information immediately of a plumber. They were able to accommodate my schedule.

7 years ago

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Ron Webber

The plumbing company was very professional and on time, those are the great assets of American Home Shield for us since 1995.

7 years ago

Reply from American Home Shield

Good morning Ron,
Your feedback is greatly appreciated in regard to your most recent American Home Shield experience. We are glad to hear about the contractor that serviced the plumbing issue.

Jun. 18th, 2019

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Karin Fountain Hills, AZ

I was surprised by the $75 fee, but I feel like it was fair. Great service. Arrived on time. Fixed problem in one visit.

7 years ago

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Quentin Collins Rio Rancho, NM

I have a significant leak (plumbing) and I contacted AHS who sent a plumbing company that could not “find the leak”; but, acknowledged there is one. So they said they were going to refer AHS to get a leak specialist company. To date.....nothing. In the meantime I am running up a huge water bill.

7 years ago

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Rhonda mckenzie Philadelphia, PA

Customer service was very professional and handled all of my needs in a timely matter I am very pleased with the service that I received

7 years ago

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JoJo Patterson, CA

AHS is the most dependable my wife and I have encounter. Everything that they promise with there service is so true . They are the best.

7 years ago

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Edward Welch Phoenix, AZ

Fixed Unit out of Code and bypass Limit switch which is out of Code. Plus other times not fixed to code. AHS does not take responsibility for the companies they send to your house. Installed wrong Compressor, Installed blower in wrong direction etccc.

7 years ago

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terry swiontek Sun City, AZ

AHS is always there for us when we need them. they are friendly, helpful, professional and true to their word, can't ask for more than that.

7 years ago

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Claire Vancouver, WA

A professional company with employees that expeditiously took care of my problem that I was having with my heat pump.

7 years ago

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Joe Flint, TX

AHS was prompt to my online request for services. Technician arrived within 24 hours. Both service calls ended in a very satisfactory result.

7 years ago

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Mike Donna, TX

American Home Shield provided excellent service in a timely manner. My appliance issues were resolved by a polite and very competent professional.

7 years ago

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Mary Anne Delaney Danville, CA

The technician was awesome! We have had him before in past couple years. Professional, on time, solved the problem......came back and installed part as promised.

7 years ago

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Joan Potomac, MD

They are very responsive and make job assignment immediately. The assigned contractors would contact me often within a few hours and schedule the service delivery.

7 years ago

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Linda Reis Yuma, AZ

So far this is my 3rd request for service from American and they have come to my rescue each time. No wait time and no refusal to help. Thank you!

7 years ago

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Gary Belanger Longmont, CO

In the past few months I have had my water heater replaced and my furnace fixed. I have been very happy with the responses from American Home Shield.

7 years ago

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Ongela Garza Richmond, TX

fast and ez, no wait time and came the first day we called. I would recommend this company to anyone who needs home repairs in the future.

7 years ago

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Jules Greer, SC

So far, after many years, I have been pleased with the coverage and service. Fortunately, I haven’t had to use them much.

7 years ago

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Michelle 👸🏻 Columbia, SC

I was not happy with this past request I put in for the plumbing issue I encountered. Literally on the phone 3 different times. Hung up I’m sure accidentally 2 times before I was able to get back on a call. The initial request I put in was for 2 toilets and garbage disposal. When Rapp plumbing came out, they stated they do not have the order for the garbage dissolved they couldn’t work on that. Back and forth on calls with AHS and they stated they sent it. Called Rapped and they stated they didn’t have it. Very disappointed in service with AHS.

7 years ago

Reply from American Home Shield

Hi Michelle. Thank you for letting us know the problem with your wall heater still has not been resolved. I would be happy to speak with you to address this issue further. Please provide your contract number or property address so that I may locate your account.

Oct. 26th, 2021

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Ben Florence, KY

They scheduled an appo to have my plumbing fixed and 3 days later my plumbing was fixed! I only paid 75 for about 400 in work. Super happy

7 years ago

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J Luhnow Alpine, CA

Yesterday I signed up online. Decided I had made a mistake. The next day I called to cancel. After explaining to one representative, my call was forwarded to the cancellation department. I was on the line for 30 minutes, hung up, called again, told ONLY the cancellation department could help. ANOTHER 45 minutes of waiting, then the call was dropped. THIS IS NOT a good company.

7 years ago

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Karima Leesburg, VA

had a two year old double oven just out of manufacturer warranty, the control panel controlling the temperature burned out and had AHW diagnose it they called and told me the oven was 8 years old and they will only credit me 250 towards a new one which will be paid AFTER I purchase a new one and I have it installed and they need to inspect it after and I will need to pay the inspector service fee.....( it was only 2 years old) STAY AWAY FROM THESE SCAMMERS

7 years ago

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Melissa Henderson, NV

Very disappointed when trying to call the billing department with AHS. I get placed on hold for 25-35 minutes then my call goes straight to someone's voicemail. I have previously called twice before for the same issue-getting billed for something I have already paid. The last two times, I was told a backlog in billing and not to worry then another bill comes in the mail. Seems like once you sign up, there's not any customer service or anyone to answer any questions.

7 years ago

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Charlese Spring, TX

They use the term modification to exclude normal repairs. AHS excluded cost of disconnecting and reconnecting a water heater from home water supply. Because plumber had to cut and reglue line it was what they call a modification which they exclude from coverage. We normal folk call that installation. We were charged 500 dollars labor for that. Buyer beware. This is a dental discount card at best. Prepare to pay for all the AHS exclusions.. PS learn Tagolog because their claims are handled by phone avents in the Philippines who do not understand either English or the technology.

7 years ago

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David Hilliard Los Angeles, CA

4 weeks ago we requested service for our refrigerator. We have a built-in Kitchen-Aid unit that is about 10 years old, so not too old. They assigned one company who couldn't fix it, and then another who claimed to be able to fix it. They supposedly ordered parts, but have no idea when the parts will be shipped. There is no excuse for this awful service. This is not the first bad experience we have had with them.

7 years ago

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Carole Ireland Harmony, NC

AHS took money out of our account because we REQUESTED service through their website. We never received a call or service. Not once but on 2 different occasions. Beware, key word is REQUESTED. When a REQUEST is submitted you are automatically charged $106 even if services are never rendered. We fixed the electrical problem ourselves. Stay away from AHS unless you want your bank account drained, $106 at a time. -10 stars!

7 years ago

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Richard de Leon North Hills, CA

I call american home shield for my refrigerator repair. it takes them 2 weeks to send a technician, tecnician comes and says its the motherboard. says they will be back in a week. 2 weeks goes by another technician comes and says its the compressor they will comeback after it has been approved. american home shield calls after 2 weeks and says another company will take care of the problem. guy says its under warranty. American home shield does not inform me that the refrigerator cannot be repaired by them because its under warranty. I was waiting for almost 2 months without a refrigerator.

7 years ago

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Kay San Dimas, CA

In the beginning when I called to sign up I was under the impression that when I called for service within 24 hours someone would've been able to come to our home. It is 104-108 temp

7 years ago

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Scott Uniondale, NY

This company is a SCAM. First be prepare to wait on hold for quite a while before actually speaking to someone. Next, be prepare to get DENIED. My water heater sprung a leak and the company said that my 80 year old tenant broke it. Nope. My 80 year old tenant did not touch it. My tenant is intimidated to touch anything as he is old and not handy. He simply calls me and I called AHS. This is their MO.

7 years ago

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Marcia Dunbar Fayetteville, GA

Where do I begin!!!! Absolutely the worst in Customer Service! The repair people sent to my house where incompetent. Broke my HVAC system and then lied about what the problem was so that they wouldn't be responsible. I'm out $495.00 on top of the service fee and still have no Heat/Air. My policy is cancelled as of September 2017 but American Home Shield just decided to charge my account in December $75.00 no explanation. RUN DO NOT WALK AWAY from this company!!! They will take your money and have fixed nothing!!!!!! I star is too much they deserve 1/4 of a start if that much!!!

7 years ago

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Joanne

Worst company ever. My first call for a repair of my oven was answered in about 15 min, they referred me to their appliance dept. he came out in a few days. Then it was down hill all the way. They couldn't fix it and they did not replace it, after 2months waiting for a solution they offered me $322.00 for a stove, a paid $75.00 for the service call that mount was actually $247.00 my new stove cost $647.00. That is NOT replacement.

7 years ago

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Ryan Sax Sudbury, MA

3 weeks and still no resolution to a broken dishwasher. Technician took one week to arrive, another week for the diagnosis and another week for a technician to show up with parts only to tell us that they don't have the parts to fix it and there are multiple issues that need to be fixed and it will cost more to fix than replace. Most painful customer experience I have ever witnessed and no accountability to fix in a timely manner. I highly recommend thinking twice before choosing a large warranty company like AHS since they are stuck in process and not solving customer issues.

7 years ago

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Robert Jarrett Venice, FL

Extremely poor at assisting with emergency situations. We had water coming through our ceiling from an ac leak. Once they determined it was covered they said the soonest they could get someone out was the next day and that was within their protocol. Even talked to a supervisor, same verbiage-they are within their protocol. They were primarily interested in getting their fee collected. Got another vendor and had it fixed within an hour for $129.

7 years ago

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Paula Greensboro, NC

Poor customer service we contacted AHS to fix our washer the beginning of the month it is now 23rd of February and still do not have use of our washer. The hold time on the phone is extremely long . We have been customers for over a year and now we need service they have not helped us. Disappointing and disgusted supervisors have not been able to resolve our dilemma.

7 years ago

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dorothymarchand Belleville, IL

long wait on telephone. only to find out plumbing issue not covered. I have had this policy for 17 years and will not repair drippy faucet.. stated it was not covered ... why I am not covered when I carry plumbing policy.. too many clauses.. they state if you read your contract.. I have not read it in 17 years.. did they change it on me? calling out plumber tommorrow

7 years ago

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Brenda Robinson North Las Vegas, NV

Excelent customer service. There was no time waisted. The tec came out, was friendly and fixed my issues. Will definatly recomend.

8 years ago

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Andi Curry Thomasville, NC

We had a problem with a plumber and they do not back their venders mistakes you are on your own. If I use a company and they say I have to use their vender they should help me if they make a mistake. The plumbing company still will not help me with their mistake or call me back.

8 years ago

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Vicki Dedio Naples, FL

I will never use this company again. There is an average of a 45 minute wait to talk to a representative. The representatives tell you what they think you want to hear. They made me pay twice for a service call that was misdiagnosed and they won't refund their $75.00 service call fee. The HVAC companies they contract with won't make emergency service calls on a weekend or in the evening when the representatives tell you that they will. AND now they won't let me cancel my monthly subscription without jumping through hoops. DO NOT USE THEM!!

8 years ago

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Marion Savin Camden, DE

The biggest thing I have problem with is time you have to wait to talk to anyone about your problem. Even the repair people have the same problem. WHY????

8 years ago

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JOHN HART Cross Junction, VA

Just ok. Watch the fine print and the contractors they use. We had a plumbing issue that never got resolved because the plumber knew how to get by AHS verbiage so they could over charge us to fix the problem. What they didn't realize is that I'm in the business and knew exactly what they were trying to do. AHS doesn't cover alot including refrigerate in your hvac system. Definitely not worth it.

8 years ago

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Libby Torres Blair, NE

Great experience with the service professional AHS provided, and the claim went exactly as they said it would. Painless! And so worth the money ?

8 years ago

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JC Cockrell Columbus, OH

The first tech came to my house 12-22-17 a determined that my 13 year old fridge should be replaced. AHS wanted a second opinion. The second Tech (from another company) came out in January and made the same determination. It’s 2-8-18 and I still don’t have a working fridge. I CAN NOT and WILL NOT recommended AHS to anyone. The independent techs were helpful but my experience with AHS Corporate has been terrible. I tried to call their 800 Number and the projected wait was 64 minutes! I hung up the phone

8 years ago

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Pat Bedell Swartz Creek, MI

Took them 11 days to receive and install a furnace. I had a two week old baby in the house at the time. I understand waiting a week or two for any other appliance but a furnace in the middle of winter. Absolutely terrible of them to make my family freeze for 11 days and not offer to cover a hotel stay or a stipend to pay for my space heater costs. Very dissatisfied for the way they handle furnace claims.

8 years ago

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Lea Lawton, OK

I don't like the fact that if a company doesn't fix things properly and you don't like their service that i as a customer do not have the right to refuse their service and use another AHS contractor.

8 years ago

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Shelton Jackson Cypress, TX

Every time I’ve had an experience with AHS it’s been nothing less than Stellar!! I would recommend them to anyone without home warranty!!

8 years ago

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Carrie Findysz Glendale, AZ

Every time I needed something fixed, got immediate response and fixed in a timely manner!!! Love the service and Trudy I have in AHS

8 years ago

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Jacquelyn Taylor Robinson Garland, TX

Needed refrigerator repair I had over 7 service calls to repair our refrigerator that was obviously irreparable and then received the run-around for replacement not satisfied with the level of service or the lack of service which we experienced

8 years ago

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Rich Barone Apex, NC

AHS has the worst customer service I've ever experienced. I called about a Service call that had been opened for two weeks already, waited on hold for 44 minutes, then was told I would have to call back because their computers were down. We have been without heat in our primary living space for three weeks now, with a one-year-old at home. They claim the part won't be available for several more weeks, but I can find it on Amazon, and a dozen other places, with two day delivery. I will be cancelling the contract the moment this service call is resolved.

8 years ago

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Sabrina Fountain, CO

AHS has always answered all of our questions and provided us with the best customer service. We are so happy we chose to go with AHS.

8 years ago

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