American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jose Detroit, MI

Overall satisfaction. Service is quick and great

1 year ago

Reply from American Home Shield

Jose, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Mohan Livermore, CA

Excellent service Punctual Knowledgeable Professional

1 year ago

Reply from American Home Shield

Mohan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Elizabeth Sisson Fort Myers, FL

Quick service, knowledgeable technicians

1 year ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Jackie WI

Response time is terrible after initiating a claim you have to come tact them to find out what’s going on.

1 year ago Edited September 27, 2023

Reply from American Home Shield

Dear Jackie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Sep. 27th, 2023

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Verified Customer

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Lisa San Antonio, TX

Always quick to respond. Professional and helpful.

1 year ago

Reply from American Home Shield

Lisa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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John Carrollton, TX

Easy to work with and the staff is great.

1 year ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Tom James Lenexa, KS

It is difficult to talk to a person. Results of membership have been good.l

1 year ago

Reply from American Home Shield

Dear Tom, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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billyq stanley

Very easy and service was dispatched very quickly

1 year ago

Reply from American Home Shield

Billy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Kimberly Watertown, MA

The specialist that came was prompt and friendly

1 year ago

Reply from American Home Shield

Dear Kimberly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Angela Sanders

Second time air conditioning died Monday, third trip for same repair scheduled for Wednesday.

1 year ago

Reply from American Home Shield

Angela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Robert LeWinter Palm Desert, CA

Great technician. Quickly solved my problem.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Robbin

Very satisfied with the services over the last 3 ỷears.

1 year ago

Reply from American Home Shield

Robbin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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John McClamroch Greensboro, NC

My backed-up sink was unstopped in no time!

1 year ago

Reply from American Home Shield

John, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Gary Texarkana, TX

Prompt service from American Home Shield

1 year ago

Reply from American Home Shield

Dear Gary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Ayman Orlando, FL

Great and fast service. With know cost 😁

1 year ago

Reply from American Home Shield

Dear Ayman, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Robyn Berndt

They were prompt in processing our recent requests

1 year ago

Reply from American Home Shield

Robyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Curtis Sumter, SC

They actually send real professionals instead of cousin it

1 year ago

Reply from American Home Shield

Dear Curtis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Rui Shen Buford, GA

The service is great and technician is good

1 year ago

Reply from American Home Shield

Dear Rui, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Doris Dallas, TX

The two service men were very helpful and kind.

1 year ago

Reply from American Home Shield

Dear Doris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Rita

quick response, professional service provider

1 year ago

Reply from American Home Shield

Rita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Shannon Jackson

Great service. They have been so helpful

1 year ago Edited September 27, 2023

Reply from American Home Shield

Dear Shannon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Brittany Augustine Pahrump, NV

Fast and efficient service. Can always count on AHS

1 year ago

Reply from American Home Shield

Dear Brittany, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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James San Diego, CA

Good fast service from Accord Appliance.

1 year ago

Reply from American Home Shield

James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 20th, 2023

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Verified Customer

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Arnoldo

May have been my own fault, but I ended with coverage that I didn’t ask for.

1 year ago

Reply from American Home Shield

Dear Arnoldo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Lucy Duson, LA

very good service, nice people, knowledgeable.

1 year ago

Reply from American Home Shield

Lucy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Willie Simon Chicago, IL

Very knowledgeable very friendly and very professional

1 year ago Edited September 27, 2023

Reply from American Home Shield

Dear Willie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Jerrell Hot Springs Village, AR

quick service assignments with great contractor.

1 year ago

Reply from American Home Shield

Dear Jerrell, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Kathy Ooltewah, TN

On time. Took care of problem. Professional

1 year ago

Reply from American Home Shield

Dear Kathy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Rogers Live Oak, FL

I have never been turned down fore a claim

1 year ago

Reply from American Home Shield

Rogers, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Meghan Powell Virginia Beach, VA

Good customer service, prompt, fixed issue.

1 year ago

Reply from American Home Shield

Meghan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Deann Abbott Plano, TX

Customer service and standing behind their word.

1 year ago

Reply from American Home Shield

Dear Deann, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

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Don Coburn Sioux Falls, SD

I have no negative issues only praise very professional

1 year ago

Reply from American Home Shield

Don, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Marjorie Palmdale, CA

I like the fact that they're trust worthy and professional.

1 year ago

Reply from American Home Shield

Marjorie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Kim Pankey-Clark

Technician was great and solved the issue immediately

1 year ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Ana M Omar Davis Aurora, CO

My service was great 👍🏻and fast. Thank you 🙏🏻

1 year ago

Reply from American Home Shield

Dear Ana, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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OliveEggerChick Beasley Fairhope, AL

Easy to work with and send quality service ppwople

1 year ago

Reply from American Home Shield

Dear Olive, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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William Las Cruces, NM

The value and service provided is excellent

1 year ago

Reply from American Home Shield

Dear William, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Joyce Edmonds Colorado Springs, CO

Great Customer service ! I'm very pleased.

1 year ago

Reply from American Home Shield

Dear Joyce, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Cheryl Camdenton, MO

We have been without AC for over 10 days. Poor service and communication on your part. You have not called me back when you said you would!

1 year ago

Reply from American Home Shield

Dear Cheryl, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Sep. 5th, 2023

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Verified Customer

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Calvin Ellenwood, GA

Respect and on time and respond time was great.

1 year ago

Reply from American Home Shield

Calvin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Jeffrey Plano, TX

Coverage of repairs help surprise expenses

1 year ago Edited January 10, 2024

Reply from American Home Shield

Jeffrey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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William Gurley, AL

Always friendly on the phone and help desk seems knowledgeable

1 year ago

Reply from American Home Shield

William, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Sherran Nutson Atlanta, GA

1 year ago

Reply from American Home Shield

Dear Sherran, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Jane Yuma, AZ

Do what they said they would, efficiently

1 year ago

Reply from American Home Shield

Dear Jane, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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TGBG llc Queens, NY

Home sheild sends below average people to fix ur home problems. They never fix it just put bandage on problem. Would not recommend to my enemy

1 year ago

Reply from American Home Shield

Dear TGBG, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

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Daniel Moskowitz Parkville, MD

Great, response time and great work. I was very impressed.

1 year ago

Reply from American Home Shield

Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Karen Palo Alto, CA

I like the convenience of applying for assistance on line.

1 year ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Victor Naperville, IL

AHS provides prompt and high quality service.

1 year ago

Reply from American Home Shield

Victor, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Riad Dayton, OH

Excellent service . Company assigned did a great job

1 year ago

Reply from American Home Shield

Riad, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Daisy Houston, TX

Excellent service,Professional,and fast quick responses

1 year ago

Reply from American Home Shield

Dear Daisy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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