American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Tim S.

Good service. Friendly and knowledgeable people.

1 year ago Edited June 29, 2023

Reply from American Home Shield

Tim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Stormie Schumacher

They kept me informed. The were friendly and efficient.

1 year ago

Reply from American Home Shield

Dear Stormie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Gunner Keller, TX

He was professional and quick. Very happy with is company.

1 year ago

Reply from American Home Shield

Dear Gunner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Molly Collett Jacksonville, FL

For the most part, response time is exceptional

1 year ago

Reply from American Home Shield

Molly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jennifer Peterson Lenoir, NC

Way better than the other company for value & service.

1 year ago

Reply from American Home Shield

Jennifer, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angelo Reno, NV

Workers came on time and corrected the problem

1 year ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Robert Smith Redford, MI

Like the services completely and at the time

1 year ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Angela Houston, TX

Not satisfied with the coverage. Everytime someone comes out they can't find anything wrong and if they do the warranty doesn't cover it.

1 year ago

Reply from American Home Shield

Dear Angela, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 21st, 2023

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Verified Customer

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Pastor Tony Peaks Suffolk, VA

Prompt service Good contractor and accessibility

1 year ago

Reply from American Home Shield

Pastor Tony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Kelly Kenner, LA

Service is fine as is most contractors that are assigned.

1 year ago

Reply from American Home Shield

Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Monica Benion Springfield, MO

The company sent out was very good and the appt was relatively soon

1 year ago

Reply from American Home Shield

Monica, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Mauricio Phoenix, AZ

Excelent customer service, efficient , sacung money

1 year ago

Reply from American Home Shield

Mauricio, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Dwight Athens, TX

Professional. Always provide good service

1 year ago

Reply from American Home Shield

Dear Dwight, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Ruth Fresno, CA

User-friendly website and nice professional staff

1 year ago

Reply from American Home Shield

Dear Ruth, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Gail Young Dover, DE

Usually quick and responsive. follows up.

1 year ago

Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Mary

Very nice, timely and answered all questions

1 year ago

Reply from American Home Shield

Dear Mary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Sanjeev Cincinnati, OH

Service is timely manner, professionalism

1 year ago

Reply from American Home Shield

Dear Sanjeev, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Melinda Houston, TX

Convenient service. It’s easy to schedule online.

1 year ago

Reply from American Home Shield

Melinda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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L Rulon Phoenix, AZ

They have you work with CO. that send people who create issues so you have to call back.

1 year ago

Reply from American Home Shield

Dear L. Rulon, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

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Deb Baldino North Charleston, SC

Love AHS. They are professional and quick to respond.

1 year ago

Reply from American Home Shield

Deb, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Kenneth Coleman West End, NC

Overall very professional!! Great skills

1 year ago Edited June 21, 2023

Reply from American Home Shield

Kenneth, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 20th, 2023

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Verified Customer

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Dorminey Talladega, AL

Quick service as well as professional! Great company

1 year ago

Reply from American Home Shield

Dear Dorminey, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Larry Dallas, TX

Have provided repairable solutions to my problem.

1 year ago

Reply from American Home Shield

Larry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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john johnson Le Grand, CA

Good company fair price I would recommend

1 year ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Kathy Maryland Heights, MO

I did not like the fact that I had to pay an additional $349.00 for the work that was done.

1 year ago

Reply from American Home Shield

Kathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Gaston Quiroga Texarkana, TX

Solved my issues and they were easy to use

1 year ago

Reply from American Home Shield

Dear Gaston, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Tj Lake Havasu City, AZ

Been without A/C for a week now. Now they won’t cover a $2,500 part to fix it.

1 year ago

Reply from American Home Shield

Tj, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Jill Dickson Las Vegas, NV

Convenient, trustworthy, timeliness,Helpful

1 year ago

Reply from American Home Shield

Dear Jill, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Michael Wilbanks-Bepko Dallas, TX

Quick & Easy to schedule services needed.

1 year ago

Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Robert Geismar, LA

Quick service. Job done correctly. Save money

1 year ago

Reply from American Home Shield

Robert, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Janice

Quick reliable service at my fingertips.

1 year ago

Reply from American Home Shield

Janice, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Stanley Sanford, NC

Quick and helpful with the times I need to use the service.

1 year ago

Reply from American Home Shield

Stanley, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Debbie Cunningham Fayetteville, NC

Quick, efficient service. No complaints.

1 year ago

Reply from American Home Shield

Dear Debbie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Dawn Jett Chandler, AZ

I have had great service with every call I have scheduled

1 year ago

Reply from American Home Shield

Dear Dawn, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Russell Sonoma, CA

Fast response this time. And Northbay was good to work with.

1 year ago

Reply from American Home Shield

Russell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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J Wang

Excellent service. Great professionalism.

1 year ago

Reply from American Home Shield

J Wang, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Marva

They were very professional and experienced.

1 year ago

Reply from American Home Shield

Dear Marva, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Hillary Colorado Springs, CO

Super easy and my AC was fixed in a day!

1 year ago

Reply from American Home Shield

Dear Hillary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Ariel Austin, TX

Timeliness and problem resolution, service quality

1 year ago

Reply from American Home Shield

Dear Ariel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Kaye Houston, TX

Excellent customer service and quick quality repair!!

1 year ago

Reply from American Home Shield

Dear Kaye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Robert Dallas, TX

Certified service techs. Ease of initiating a claim.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Chris

Easy to submit a claim with fast response.

1 year ago

Reply from American Home Shield

Dear Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Eleanor Winter Garden, FL

The technician was nice and very efficient.

1 year ago

Reply from American Home Shield

Eleanor, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Ray McDonald El Paso, TX

Excellent support from the AC / HVAC vendor. Thanks!

1 year ago

Reply from American Home Shield

Ray, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 9th, 2023

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Verified Customer

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Heidi Hommel White Stone, VA

The repairs are done in a timely manner.

1 year ago

Reply from American Home Shield

Dear Heidi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Georgia Benyk

Great technician. Knowledgeable, polite

1 year ago

Reply from American Home Shield

Georgia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Sharon Lake Arrowhead, CA

Awesome job and very professional. Quick placement

1 year ago

Reply from American Home Shield

Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Robert Bradenton, FL

On time. excellent service. clarified my situation.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Randy Linker

My A/C was fixed in 2 days. Much appreciated.

1 year ago

Reply from American Home Shield

Randy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Arvin Terry

I received prompt response in regards to my claim.

1 year ago

Reply from American Home Shield

Arvin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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