American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Michael CA

Technician was very professional and arrive on time…

1 year ago

Reply from American Home Shield

Dear Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jennifer Racine, WI

I have been coming satisfied with services provided.

1 year ago

Reply from American Home Shield

Dear Jennifer, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Janet Riverton, WY

They have reliably provided service but the cost is high.

1 year ago

Reply from American Home Shield

Dear Janet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Scott Cypress, TX

Takes 1 hour or more to get an agent then out AC is out and it is taking a week to get a response. Terrible.

1 year ago

Reply from American Home Shield

Dear Scott, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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John PA

Very personable service tech who know his business.

1 year ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ronni Fort Lauderdale, FL

The service call was performed next day.

1 year ago

Reply from American Home Shield

Dear Ronni, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jason Fairborn, OH

Fantastic service. Fast response and always there.

1 year ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sandy Madison, WI

Fast response to any home problem I’ve had.

1 year ago

Reply from American Home Shield

Dear Sandy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ricardo Houston, TX

Prompt and good work and very professional

1 year ago

Reply from American Home Shield

Hi Ricard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Julie Dallas, TX

Fast service, problem fixed with friendly service.

1 year ago

Reply from American Home Shield

Dear Julie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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marezeedo

Final outcome is that our refrigerator/freezer was repaired, Thankyou.

1 year ago

Reply from American Home Shield

Hi Marezeedo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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James Bensinger Birmingham, AL

Liked the PROFESSIONALISM demonstrated by Jamie.

1 year ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Claudette Parkville, MD

I like there promptness about getting things done.

1 year ago

Reply from American Home Shield

Claudette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Linda

Quick response, professional service, good job done

1 year ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Anneanne Wyoming, MN

Very fast service. Technician know what to do.

1 year ago

Reply from American Home Shield

Anneanne, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Mayra Bear, DE

Quick repair, knowledgable technician and saved money.

1 year ago

Reply from American Home Shield

Dear Mayra, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Kris Connor Greer Smyrna, GA

Quick response! This was my first covered claim.

1 year ago

Reply from American Home Shield

Dear Kris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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David

They are very professional and reliable.

1 year ago

Reply from American Home Shield

Dear David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Robert Elk Grove, CA

Fast referral to an electric contractor.

1 year ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Chris Commerce City, CO

It was worth it and the promptness was excellent.

1 year ago

Reply from American Home Shield

Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Robert Henderson, NV

Problem was diagnosed and fixed within 24 hours

1 year ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Brita Buhrman Marietta, GA

Reliable, fast, and very good customer service

1 year ago

Reply from American Home Shield

Brita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Eugene Richardson, TX

Communication is difficult, but end result has been satisfactory.

1 year ago

Reply from American Home Shield

Eugene, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mason Las Vegas, NV

Very easy to use. Short response time very professional.

1 year ago

Reply from American Home Shield

Mason, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Delena Tupelo, MS

Always great service. Fixes the issue. Timely

1 year ago

Reply from American Home Shield

Dear Delena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Karyn Ponte Vedra Beach, FL

Reliable. Keeps me informed. Easy to reach.

1 year ago

Reply from American Home Shield

Dear Karyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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C L Dallas, TX

Exceptional Customer service satisfaction

1 year ago Edited July 12, 2023

Reply from American Home Shield

Dear CL, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Mary Chester, PA

Great service, very knowledgeable service people.

1 year ago

Reply from American Home Shield

Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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DR. FERRER JOSE LUIS Kissimmee, FL

Fast response. Good contractors. Solved the problem.

1 year ago

Reply from American Home Shield

Dear Dr. Ferrer, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Robert Hammond Sacramento, CA

Quick responses. Professional tradespeople

1 year ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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John New York, NY

The wait time for repair. I have been a customer since 2004

1 year ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Sunday

Great customer service and piece of mind.

1 year ago

Reply from American Home Shield

Sunday, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Fred Wood Boulder, CO

QUICK access to a knowledgeable repair workforce.

1 year ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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William Havertown, PA

Did not really like having to pay almost $2000 for an installation that took 3 hrs.

1 year ago

Reply from American Home Shield

William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Marialee DePriest Boydton, VA

Quick response time and cost for servcie

1 year ago

Reply from American Home Shield

Marialee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Motice Ashburn, VA

Like the response time when scheduling service

1 year ago

Reply from American Home Shield

Hi Motice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Kevin Combs Fayetteville, NC

1 year ago

Reply from American Home Shield

Dear Kevin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Phillip Pellerin Sugar Land, TX

1 year ago

Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Derricia Chattanooga, TN

My problem was fixed in no more than an hour

1 year ago

Reply from American Home Shield

Derricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Catherine Stafford Chandler, AZ

My technicians showed up quickly and did a great job

1 year ago

Reply from American Home Shield

Catherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Tracey Rohus WA

How fast everything has gone. From first contact

1 year ago

Reply from American Home Shield

Dear Tracey, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Laura Birmingham, AL

Problem was resolved after second visit.

1 year ago

Reply from American Home Shield

Laura, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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John Rancho Cucamonga, CA

Convenient and easy to get our appliances repaired.

1 year ago

Reply from American Home Shield

John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Nicole Denver, CO

Great technician, service and timeliness

1 year ago

Reply from American Home Shield

Dear Nicole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angel Dallas, TX

The speed for services. And repairs were completed well.

1 year ago

Reply from American Home Shield

Angel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Bill Bixby, OK

Glad I had coverage when the problem with the AC arose

1 year ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Kenneth Bixby, OK

I know everybody is busy. just need to know when I will be contacted; service 237193158

1 year ago

Reply from American Home Shield

Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Astrophel

Prompt service, job done right on the first visit!!!

1 year ago

Reply from American Home Shield

Astrophel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Kahletta Montgomery Washington, DC

Appreciate the professionalism and skills of

1 year ago

Reply from American Home Shield

Kahletta, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Vernon Lane Upper Marlboro, MD

Love the service and professionalism of the contractors!

1 year ago

Reply from American Home Shield

Hi Vernon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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