American Home Shield: Read 34,899 User Reviews From Real Homeowners

star star_border star_border star_border star_border

James Camden

Did not cover AC. Wanted almost $6,000 to install new unit after having them for years. Would replace water softener filter unit either or sump pump that went bad!

6 months ago

Reply from American Home Shield

Hello James Camden,

Thank you for taking the time to reach out to us and let us know of your experience. We apologize the air conditioning was not covered. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 16th, 2025

star star star star_border star_border

Martha

Mmmmm, so far, so good. I can't honestly put a 5-star rating yet, because I haven't received all the services yet.

7 months ago

Reply from American Home Shield

Hello Martha,

Thank you so much for you positive feedback. We appreciate you taking the time to share regarding the experience with AHS. If you need anything please please email us at bestco@ahs.com

Best Regards,

Timari H.

American Home Shield

Jun. 24th, 2025

check_circle

Verified Customer

star star star star star

Megha

Technician was very professional and knowledgeable.

1 year ago

Reply from American Home Shield

Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.

Best wishes,
Stacy

Feb. 18th, 2025

check_circle

Verified Customer

star star star star star

Caleb

They completed their job with little issues

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 18th, 2025

check_circle

Verified Customer

star star star star star

Marvina

Resolved my repair request in a timely manner.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star star

Ricardo

Good customer service, always trying to find a resolution

1 year ago

Reply from American Home Shield

Thanks for sharing your warranty experience. Please contact us via ahs.com or by phone 800-776-4663 if you need assistance.

Best wishes,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star star

Jean Owens

They were knowledgeable and corrected the issue in my home.

1 year ago

Reply from American Home Shield

Dear Jean,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star

Carievic

American Home Shield has been good so far

1 year ago

Reply from American Home Shield

Dear Carievic,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star

Joane

Most are professional and provide great service

1 year ago

Reply from American Home Shield

Dear Joane,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star

Edward

Great and professional service- would highly recommend!

1 year ago

Reply from American Home Shield

Hi Edward,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star

Noel

Quick service by professionals with top knowledge

1 year ago

Reply from American Home Shield

Dear Noel,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Feb. 11th, 2025

check_circle

Verified Customer

star star star star star

Mark

Always get to any problems I have !!! Thanks

1 year ago

Reply from American Home Shield

Hi Mark, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star_border

A Jennings

1 year ago

Reply from American Home Shield

Hi A Jennings, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star

Elouisa

they haven't fail me yet uses professional to do the job

1 year ago

Reply from American Home Shield

Hi Elouisa, appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star_border

william beall

customer service rep was good and the company that did the work was good also.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star

Larry

1 year ago

Reply from American Home Shield

Hi Larry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Robert

Great customer service and professional technical

1 year ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

check_circle

Verified Customer

star star star star star

Becky

Very easy to get service. Great communication.

1 year ago

Reply from American Home Shield

Hi Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star

Bruce Love

Furnace replacement took 3 weeks during very cold weather

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star_border

EF

Easy to deal with, although contractor assignment can take a little time.

1 year ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 28th, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Yan

The installers damaged a spot in my baseboard as they dropped a chair in the kitchen hitting the baseboard

1 year ago

Reply from American Home Shield

Hi Yan, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Sharon

Courteous, helpful, pleasant service men.

1 year ago

Reply from American Home Shield

Hi Sharon,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star_border

Cheryl

Saving money on my repairs. I call, pay and they come and fix the problem.

1 year ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Farnoush

Quick response, Good contractors, High rate of approval

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Ken

I have had only positive experiences with AHS

1 year ago

Reply from American Home Shield

Hi Ken,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Vaughn

Very easy to file a claim and great response time.

1 year ago

Reply from American Home Shield

Dear Vaughn,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star star

Latoya

1 year ago

Reply from American Home Shield

Hi Latoya, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

ShirleyEvbuoma

I like the prompt response when I file a claiml

1 year ago

Reply from American Home Shield

Hi Shirley, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

Allen Kinnard

AHS has always been there for us when we needed them.

1 year ago

Reply from American Home Shield

Dear Allen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

Catherin

Very fast service. You get what u pay for

1 year ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star_border

Bonnie

They came within 4 hours when I had a leak in my upstairs bathroom.

1 year ago

Reply from American Home Shield

Hi Bonnie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

Betty

everything was great and accomplished job fixed

1 year ago

Reply from American Home Shield

Dear Betty,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

Steven

Excellent Customer Service 👍👍👍 Quick Service

1 year ago

Reply from American Home Shield

Hi Steven, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Jan. 10th, 2025

check_circle

Verified Customer

star star star star star

Stephanie

Great coverage and service company was competent and kind.

1 year ago

Reply from American Home Shield

Hi Stephanie, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

check_circle

Verified Customer

star star star star_border star_border

Phillis

The price keeps going up and you pay for service in advance that has not been performed.

1 year ago

Reply from American Home Shield

Hi Phillis, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jan. 9th, 2025

check_circle

Verified Customer

star star star star star

Patricia

speed of service. Server was polite and respectful.

1 year ago

Reply from American Home Shield

Hi Patricia We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Julia

Service and quality from AHS and Contractors

1 year ago

Reply from American Home Shield

Hi Julia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 24th, 2024

check_circle

Verified Customer

star star star star star

Cheryl

The service rep rectified my problem quickly.

1 year ago

Reply from American Home Shield

Hi Cheryl, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star

Thomas

Always there to help me when needed. Thank You Mrs. Lorna G

1 year ago

Reply from American Home Shield

Hi Thomas, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

check_circle

Verified Customer

star star star star star

Lee Roggenkamp

They haven't denied a claim yet! Good company!

1 year ago

Reply from American Home Shield

Hi Lee, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

John J. and Gerry L. Brown

Easy to schedule service, Good Customer Service

1 year ago

Reply from American Home Shield

Hi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Alicia

Great and fast service. Thank you so much.

1 year ago

Reply from American Home Shield

Hi Alicia. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Steven

works well for me when needing service.

1 year ago

Reply from American Home Shield

Hi Steven. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

David

They get stuff fixed.very go workers they know what to do .

1 year ago

Reply from American Home Shield

Hi David, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star_border star_border

Monique

Leak wasn't fixed, dishwasher wasn't fixed. Refrigerator and stoppage was fixed.

1 year ago

Reply from American Home Shield

Hi Monique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Aleisia

I haven't had a good experience with your contractors and the limited pool of companies you work with.

1 year ago

Reply from American Home Shield

Hi Aleisia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Andre Chatman

The service and response time that I have received.

1 year ago Edited November 27, 2024

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Robert

Great job! Plumber was excellent and did a great job!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Jeffrey

Very satisfied with their service and prompt repairs

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff

They do not live up to their claims to cover the cost of appliance coverage for the item, the shipping and the installation.

1 year ago

Reply from American Home Shield

Hi Jeff, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

American Home Shield Reviews