American Home Shield: Read 34,871 User Reviews From Real Homeowners

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RK Heating and Air, LLC Chicago, IL

Best warranty company out there, great contractors, not so great customer service as you can’t understand half of them, but other then that, good company overall

2 years ago

Reply from American Home Shield

Hi RK Heating,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Trish webb Phoenix, AZ

I received this as a gift from my realtor when I purchased my house. I never got to file a claim because nothing broke that was covered. After purchasing a new home warranty the second year I noticed how much wasn't covered by American home shield. Be very careful when you buy a warranty to read the fine print with what is covered. American Home Shield does not cover appliances.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 12th, 2022

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Frank Rivera Lynnfield, MA

AHS offers assurances against appliance breakdown in my Arizona vacation home where I visit only 8-10 times per year. Their coverage puts me at ease.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Charlene Kurland

I used American Home Shield for years. Their customer service was always very slow. Sometimes I would wait literally hours on hold to discuss a claim. Even though they were difficult to deal with they were very good at sending out service people who got the job done. About two years ago I noticed that they were getting even slower and it would sometimes take as long as two weeks before they would send out a repair man. Then when the claim was put in they would fight with the repair man and not want to pay. It was taking up all my time to deal with them and I was waiting for weeks before I got my appliance fixed. It was terribly frustrating and inconvenient. Finally I had enough and found another home warranty company. I would not recommend them to any one.

3 years ago

Reply from American Home Shield

Hi Charlene, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Mary Kate F GA

Not pleased with this warranty company - do not waste your time as their are certainly better ones out their! I filed a complaint(s) with American Home Shield and they either ignored, declined, or misdirected me each time! No one ever seemed to pick up the phone, leaving me with a very bad taste of what their customer service is like. You might as well start your own warranty company seeing as Am. Home Shield won’t ever even get back to you.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Susan G Seattle, WA

I am a real estate agent. I have been purchasing a home warranty packages through this company for every transaction for every sale I make for the new homeowners for over 10 years. The last two years have been a nightmare. Currently I am dealing with this company for a purchase of my own where I bought my own home warranty package. It has taken me two years to get a plumber to show up and finish the job. It will be a miracle if they show up on Thursday as scheduled because something always goes wrong with the selection that American home shield has provided. I have asked them for another plumber they told me there isn’t one. The last time this plumber showed up he was three hours late, arrived and then stated that he couldn’t do the job because he didn’t have enough time. I am also a full-time school teacher. so I have very little time to keep rescheduling appointments. I actually had to purchase a second year because of their inefficiencies. Who knows how Thursday will go, I am running out of time. I definitely will not renew my contract nor will I purchase any other service plans through this horrible company.

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 7th, 2022

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verymeticulousborrower Bethlehem, PA

We had AHS for a year or so and they were very difficult to communicate with. They did pay out a claim we had with them; although the process was difficult. We had to stay on top of them the entire time to make sure we were able to get our claim approved. It wasnt and enjoyable experience to say the least.

3 years ago

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Mike D Lynchburg, VA

I signed and paid my member fee. I called later as I had a leak in my dishwasher. They said it would be two weeks before someone could come out! I said I would find someone else and wound up fixing it myself. Guess I didn’t need them after all! I called and they gave me a full refund.

3 years ago

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Daniel Fowler

When I purchased my home, my realtor bought me a year with American Home Shield. We used them one time and it took 4 visits to get the problem fixed and they charged me my deductible every time. So basically, I felt as if the Tech did just enough to keep it going knowing that I would have to call them back. I finally fixed the problem myself for less than what the Tech had charged me for the 4 service calls. and of course, I did not re-new the plan.

3 years ago

Reply from American Home Shield

Hi Daniel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Brandon Berwyn, IL

Fortunately, we've only had to make a couple small claims. The scheduling has always been easy and the service providers in our area have done good work.

3 years ago

Reply from American Home Shield

Hi Brandon,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

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Brenda Anderson

This is a legit company I had my HVAC system to go out and they covered a NEW HVAC SYSTEM because mine was too old to repair and they could not get the parts.

3 years ago Edited December 15, 2021

Reply from American Home Shield

Hi Brenda. Thank you for letting us know about your positive experience. It is good to know the issue with your HVAC system was resolved. We are so glad that you are finding the value in being a member of American Home Shield.

Dec. 15th, 2021

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Jimmy tang Rancho Cordova, CA

I have bought this insurance for my first house an has been amazing .Friendly customer service called for service gave me best company to come out to do the job .

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jimmy. Thank you so much for letting us know how happy you are with your warranty service. We want you to know you can always count on AHS when unexpected home repairs are needed. We look forward to working with you again in the future and taking care of your repair needs.

Oct. 28th, 2021

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Janna Gilbert, AZ

Our AC went out in July in Phoenix, AZ and American Home Sheild was the warranty holder on the rental home we lived in. We waited for over 10 days for anyone to come out and service the AC unit!! It was oppressive!! Apparently their computer system had failed on a Friday and our unit went out on he same day. Even though they were back up by Monday, it still took another week plus to help us. Worst customer service experience I’d ever had. I would not recolmend this company.

7 years ago

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Verified Customer

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William

fast service went smoothly . maposkposdp'o mm

9 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Abel

I feel like as prices have gone up some coverage has been decrease.

9 months ago

Reply from American Home Shield

Hi Abel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Michael

Responsive. Their local contractors have been very good.

10 months ago

Reply from American Home Shield

Dear Michael,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Cynthia

I do not recommend them at All. Nothing is covered despite the platinum package. Save your time, money and energy.

10 months ago

Reply from American Home Shield

Hi Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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Shawn

So much is not covered, but overall the service was better

10 months ago

Reply from American Home Shield

Dear Shawn,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

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Verified Customer

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Russell

Not a bad company. But rates are to high

10 months ago

Reply from American Home Shield

Hi Russell,
Your feedback is greatly appreciated and we hope you continue to enjoy!

Jan. 9th, 2025

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Verified Customer

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Helen

Your service has always been timely...have no complaints

11 months ago

Reply from American Home Shield

Hi Helen,
We appreciate your feedback and hope you continue to enjoy AHS.

Jan. 6th, 2025

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Verified Customer

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Jesse

I pay more a lot money than my friends.

11 months ago

Reply from American Home Shield

Hi Jesse, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Mrs.

I like the timely manner that the appointments are made

11 months ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Lee Roggenkamp

They haven't denied a claim yet! Good company!

1 year ago

Reply from American Home Shield

Hi Lee, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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John J. and Gerry L. Brown

Easy to schedule service, Good Customer Service

1 year ago

Reply from American Home Shield

Hi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Alicia

Great and fast service. Thank you so much.

1 year ago

Reply from American Home Shield

Hi Alicia. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Steven

works well for me when needing service.

1 year ago

Reply from American Home Shield

Hi Steven. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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David

They get stuff fixed.very go workers they know what to do .

1 year ago

Reply from American Home Shield

Hi David, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Monique

Leak wasn't fixed, dishwasher wasn't fixed. Refrigerator and stoppage was fixed.

1 year ago

Reply from American Home Shield

Hi Monique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Aleisia

I haven't had a good experience with your contractors and the limited pool of companies you work with.

1 year ago

Reply from American Home Shield

Hi Aleisia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Andre Chatman

The service and response time that I have received.

1 year ago Edited November 27, 2024

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Robert

Great job! Plumber was excellent and did a great job!

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jeffrey

Very satisfied with their service and prompt repairs

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Jeff

They do not live up to their claims to cover the cost of appliance coverage for the item, the shipping and the installation.

1 year ago

Reply from American Home Shield

Hi Jeff, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Ariana

Love that I get my stuff fixed right away

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Connie Ross

Once I submitted my claim they where on it.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Terry

I have been without water for over 3wks and American Home Shield has been less concerned of my needs and requirements.

1 year ago

Reply from American Home Shield

Hi Terry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Kevin

Got what they said I was going to get no problemo

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Bryan

1 year ago

Reply from American Home Shield

Hi Bryan, We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 22nd, 2024

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Verified Customer

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Robert

By and large, the personnel are quite good.

1 year ago

Reply from American Home Shield

Hi Robert, We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 22nd, 2024

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Verified Customer

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Doreen

good response time, they make everything easy

1 year ago

Reply from American Home Shield

Hi Doreen, We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 22nd, 2024

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Verified Customer

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James

Saves me money on expensive home repairs

1 year ago

Reply from American Home Shield

Hi James, We appreciate your feedback and hope you continue to enjoy AHS!

Nov. 22nd, 2024

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Verified Customer

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Daniel

Very quick solution to the problem. A+++

1 year ago

Reply from American Home Shield

Dear Daniel,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 19th, 2024

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Verified Customer

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Eric

Satisfied with my service. On time and professional.

1 year ago

Reply from American Home Shield

Dear Eric,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Bernard

EASY Efficient limited choice to pick contractor

1 year ago

Reply from American Home Shield

Dear Bernard,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Marie

Taking my service request was quick but had to wait longer for the appointment

1 year ago

Reply from American Home Shield

Dear Marie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Stephanie

That most of the time I am happy with AHS.

1 year ago

Reply from American Home Shield

Dear Stephanie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Sandra

Professional service and courteous service 👍

1 year ago

Reply from American Home Shield

Dear Sandra,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Jerry Mckean

So easy from start to finish on my first claim!

1 year ago

Reply from American Home Shield

Dear Jerry
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Rob Val

Good to have insurance coverage with AHS.

1 year ago

Reply from American Home Shield

Hi Rob, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Carol

Good service on time quick response 100% satisfied

1 year ago

Reply from American Home Shield

Thanks Carol. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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