American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Daniel Farmingdale, NJ

Professionalism, reliability, promptness

2 years ago

Reply from American Home Shield

Dear Daniel, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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anthony furman Louisville, KY

Very helpful!!!!!! Worth the money.......

2 years ago

Reply from American Home Shield

Dear Anthony, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Lena Brown-Owens Austin, TX

Prompt, courteous and professional service!

2 years ago

Reply from American Home Shield

Lena, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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jeanne B San Antonio, TX

Good communication is available when I need someone

2 years ago

Reply from American Home Shield

Jeanne, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Darleen Summerville, SC

AHS quickly responds to what you need done

2 years ago

Reply from American Home Shield

Darleen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Bruce Lewes, DE

Great quality service and good communication.

2 years ago

Reply from American Home Shield

Dear Bruce, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Vanessa Los Angeles, CA

Good service from the contractor that was sent out

2 years ago

Reply from American Home Shield

Dear Vanessa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Nelkasia Graves Houston, TX

Excellent customer service and great technical support

2 years ago

Reply from American Home Shield

Dear Nelkasia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Raymond Cooper

Easy-to-use and have always gotten our money's worth.

2 years ago

Reply from American Home Shield

Dear Raymond, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Natalie Santana

Service and affordability. Great employees

2 years ago

Reply from American Home Shield

Dear Natalie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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adrienne ward St Louis, MO

Everything was taken care of and fixed in a timely fashion.

2 years ago

Reply from American Home Shield

Dear Adrienne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Becky Garcia Fresno, CA

Quick response. Service company was professional and fixed our problem!

2 years ago

Reply from American Home Shield

Dear Becky, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Bob Hagle

Good insurance for those people buying an existing home.

2 years ago

Reply from American Home Shield

Dear Bob, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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billie miller Los Angeles, CA

I put in a request for a roof repair and I have not gotten any information back or had any service and it's been couple of weeks

2 years ago

Reply from American Home Shield

Dear Billie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Kathleen Conyers Fayetteville, GA

This company responds quickly to requests for service.

2 years ago

Reply from American Home Shield

Dear Kathleen, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Gayle Goode Los Angeles, CA

i like the overall service and the system that they use.

2 years ago

Reply from American Home Shield

Dear Gayle, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Barbara Orland, CA

helps me protect my budget from unexpected expenses

2 years ago

Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Mark Baltimore, MD

Easy to contact. Prompt response. Very professional.

2 years ago

Reply from American Home Shield

Dear Mark, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Jorge North Miami Beach, FL

Good service with a quick response on my case , thank you

2 years ago

Reply from American Home Shield

Dear Jorge, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Susan Jackson

Great value, great service, quick response

2 years ago

Reply from American Home Shield

Susan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Pasquale Giordano Jupiter, FL

Great service personnel Very helpful and knowledgeable

2 years ago

Reply from American Home Shield

Dear Pasquale, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Jim McKee Easton, MD

Quick response to repair issues. Great coverage

2 years ago

Reply from American Home Shield

Dear Jim, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Tia Phoenix, AZ

This warranty has helped me many times.

2 years ago

Reply from American Home Shield

Dear Tia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Gracie Brown Winston-Salem, NC

The customer service is always great and fast!

2 years ago

Reply from American Home Shield

Dear Gracie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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David Ganado, TX

I pays for unexpected expenses and uses good contractors.

2 years ago

Reply from American Home Shield

Dear David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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James Collins, MS

They were very helpful I. Getting my air fixed

2 years ago

Reply from American Home Shield

James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Glen The Colony, TX

There have been nothing but problems on the 3 items I have tried to get covered. Have

2 years ago

Reply from American Home Shield

Dear Glen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Huel Wichita Falls, TX

service was expedient and issue resolved.

2 years ago

Reply from American Home Shield

Dear Huel, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Gail Menditto New Port Richey, FL

Very easy to contact and quick to resolve the problem!

2 years ago

Reply from American Home Shield

Dear Gail, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jeff R Ocean City, MD

prompt response and excellent customer service

2 years ago

Reply from American Home Shield

Dear Jeff, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ulandria Durham St Louis, MO

Service requests are handled promptly. Customer service is not the best

2 years ago

Reply from American Home Shield

Dear Ulandria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Yvonne Audi Wisconsin Rapids, WI

Service is prompt and reliable. Excellent company

2 years ago

Reply from American Home Shield

Dear Yvonne, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Terrence Sanders Troy, VA

Prompt and courteous service. Professional technicians.

2 years ago

Reply from American Home Shield

Dear Terrence, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Mark Bullhead City, AZ

We love AHS ! Very helpful and respectful

2 years ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Luisa

Excellent service and response to broken appliances!

2 years ago

Reply from American Home Shield

Dear Luisa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Lauren Martinez Belleview, FL

Help with my home when I needed it the most

2 years ago

Reply from American Home Shield

Lauren, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 18th, 2023

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Verified Customer

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John

Great customer service, very professional and timely.

2 years ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jan

AMS has held up there end and replaced my broken items.

2 years ago

Reply from American Home Shield

Dear Jan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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B King Birmingham, AL

Excellent service. Quick response to the problem

2 years ago

Reply from American Home Shield

B King, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Warner Las Vegas, NV

Under qualified contractors who seem to look for reasons to not fix the proplems.

2 years ago

Reply from American Home Shield

Dear Warner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Harry Hackett, AR

Always prompt. Always have wonderful techs.

2 years ago

Reply from American Home Shield

Harry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Beverly

I haven’t had a problem in the past, but now I have an appliance that needs replaced. It has been a month in analysis, and I have heard nothing.

2 years ago

Reply from American Home Shield

Dear Beverly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Bernadette Atlanta, GA

Professional. Reliable. Good value for fee paid

2 years ago

Reply from American Home Shield

Dear Bernadette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Kelly Washington, DC

I have hsa . The plumber was great. ASAP plumbing

2 years ago

Reply from American Home Shield

Dear Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Stuart Miami, FL

Very fast service and easy request process

2 years ago

Reply from American Home Shield

Stuart, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Jasmine Sacramento, CA

They’d rather send a repair man 95 times than just replace a single item. Frustrating

2 years ago

Reply from American Home Shield

Dear Jasmine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Barry

Mark was timely and did a superb job, very satisified.

2 years ago

Reply from American Home Shield

Barry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Mary Temecula, CA

The serviceman was prompt, knowledgeable and caring.

2 years ago

Reply from American Home Shield

Mary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Brenda Grand Prairie, TX

response time. set me up with reliable people .

2 years ago

Reply from American Home Shield

Dear Brenda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Buddy Holbert (btb) Elgin, SC

Punctual service. Broad coverage. Professional customer service.

2 years ago

Reply from American Home Shield

Dear Buddy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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