American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Gorski

AHS was unable to get a technician to me in a reasonable time frame, kept assigning 1 that does not do what i needed and 1 that was closed. it was an emergency and even became a health hazard. told me I could get my own guy but then wanted a second opinion and assigned the one who doesn't do pumps and the one that was closed. I had to get it done to be able to use any plumbing. even had to get q hotel room to use the bathroom and shower. I was then denied the clam because I had it done on my own. I chose the plan I did spacifically because it covered the pump. I just kept getting the run around for days while sewage was backing up into my home. no-one I spoke to seemed to care. I was also told I would be reimbursed for the service call fee, that was 13 days ago and I am still waiting for it. I am very disappointed in AHS. You came highly recommended to me but when I needed you the most I did not get the help.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Gorski, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Dec. 22nd, 2022

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Verified Customer

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John Johnson Cantonment, FL

Didn't have any trouble getting answers.

1 year ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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Dean Dew

Responded quickly and took care of my problem

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Dean,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Stephanie Moore White Plains, MD

Because my repairs were completed successfully.

1 year ago

Reply from American Home Shield

Hi Stephanie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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Stacy Queen Creek, AZ

Easy to use portal. Great vendors. Quick and responsive.

1 year ago

Reply from American Home Shield

Hi Stacy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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McCall Saint Louis, MO

they do not cover many of the things that I would think are necessary for homeowners

1 year ago

Reply from American Home Shield

Dear McCall, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Lauren Costine, PhD West Hollywood, CA

I have not heard back about finishing fixing my washer - I am annoyed it is taking so long

1 year ago

Reply from American Home Shield

Hi Lauren, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 10th, 2023

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Verified Customer

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Jennifer Welsch Round Rock, TX

Never an issue with getting claims addressed.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Emerald culbreath Augusta, GA

Everything is taken care of from start to finish.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Aisha Shakti Hakim Atlanta, GA

Excellent vendor, understood &n resolved the issue

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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James Jackson New Port Richey, FL

Straight to the point and honest. Techs were professional

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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C Middle River, MD

Excellent customer service & keeping their word!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Allen P Peters Fort Worth, TX

Taking care of the customer service request no hassle

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Faith Hornbek Benicia, CA

Calling to schedule service was quick and professional

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Barbara Lyles Walkersville, MD

Always on time . Explained what needed to be fix

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Pamusa Suso Auburn, WA

I had a great experience. The response was very quick

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Belinda Yarborough Columbia, SC

Very excellent quality service and so far good contractors.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Chantrel Frasier Douglasville, GA

I have always had a great experience with AHS partners

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Emma Gillard Saint Louis, MO

The worker was very professional and informative

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Jeanne Minneapolis, MN

I get a prompt response from American Home Shield.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Brigitte Murray Auburndale, FL

Great service, great technicians, timely and resolute.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Phillip Ellington Temple Hills, MD

A very promt response to a critical situation

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Tabitha A Tucson, AZ

Easy to submit a claim and fast response from contractor

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Velen Bonillas Yuma, AZ

Very helpful and fast to get problem resolved.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Greg Urbandale, IA

Quick and precise and professionally done

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Christopher A Sciacca Vancouver, WA

They are responsive and seem to work with credible companies.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Faye Goodspeed West Branch, IA

2 claims were successful. A third was denied because of a technicality.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Ben Lane Johnson City, TN

Replaced my washer with a new one even though I paid some out of pocket money.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Susan Hamrick Amelia, OH

Very professional, knowledgeable, helpful.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Iler Boyd Longview, TX

Everything was handled in a timely and professional manner

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Shjna Simmons Douglasville, GA

Disappointed with mis-information and support lately when there are issues with vendors

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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C. J. Hancock Hillsboro, MO

It shouldn't take as much time to resolve the issues of replacing a refrigerator.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Cindy Peeples Kingsland, GA

Horrible customer service. No way to reach anyone that has any power to make things happen. No tracking number for parts and no follow up.

1 year ago

Reply from American Home Shield

Cindy, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

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Verified Customer

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guellord izamaboko Bloomington, IL

I like the costumer servire and fast repair.

1 year ago

Reply from American Home Shield

Hi Guellord, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Linda Kester Fultondale, AL

Courteous and professional, very knowledgeable

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Julia Meridianville, AL

Reliability and checking staus of work orders

1 year ago

Reply from American Home Shield

Hi Julia,
Thank you for your feedback!

Dec. 12th, 2022

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Verified Customer

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Wanda Lockwood Woodbridge, VA

Fast and pleasant, easy to schedule and quick response

1 year ago

Reply from American Home Shield

Hi WANDA, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Verified Customer

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Nancy Dubie Tehachapi, CA

Always come quickly and know how to fix my problem

1 year ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Joan Burroughs Richmond, VA

It was simple and easy to get my problem addressed.

1 year ago

Reply from American Home Shield

Hi Joan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Paul Prestwood Chandler, AZ

Quick response time and quality repairs.

1 year ago

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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aaron Cheyenne, WY

very speedy service and great customer service

1 year ago

Reply from American Home Shield

Hi Aaron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Richard Evans Summerville, GA

Program works as should. Great customer service

1 year ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Brenda and Edward Roess Hattiesburg, MS

Excellent Quick reaction time for repairman.

1 year ago

Reply from American Home Shield

Hi Brenda & Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Thomas Holcombe Industry, TX

quick to get the job done with a great attitude

1 year ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Verified Customer

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Sunny Salzer Camarillo, CA

The workers that you have sent have been superior.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

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Verified Customer

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Pete Citrus Heights, CA

Excellent service, prompt, courteous, great work

1 year ago

Reply from American Home Shield

Hi Pete, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Justin McAlexander Albuquerque, NM

Easy to dispatch, fast response from plumber.

1 year ago

Reply from American Home Shield

Hi Justin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Cheryl James East Moline, IL

Every time I call with an issue, they are always so kind.

1 year ago

Reply from American Home Shield

Hi Cheryl, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Thom Gusso Beaverton, OR

Cause the fix was quick and professional

1 year ago

Reply from American Home Shield

Hi Thom, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Verified Customer

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Gracie Perez Alice, TX

Completed job with complete satisfaction and promptness

1 year ago

Reply from American Home Shield

Hi Gracie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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