American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Ana Delgado Buckeye, AZ

Always get helped and great costumer service

1 year ago

Reply from American Home Shield

Hi Ana, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Cecily Sabas Bakersfield, CA

They made immediate action to my concern. Thank you.

1 year ago

Reply from American Home Shield

Hi Cecily, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Robert S Arnold Savannah, GA

Prompt response and timely service from contractor

1 year ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Jill Lewis Flatwoods, KY

My experiences have been professional and timely.

1 year ago

Reply from American Home Shield

Hi JIll, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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Bev McCleery San Angelo, TX

Followed through with making sure repairs were completed.

1 year ago

Reply from American Home Shield

Hi Bev, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Gloria Snead Suitland, MD

I was satisfied with the response time and the contractor.

1 year ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Phyllis Oklahoma City, OK

We are please with service, but often it is too long a wait for repairs

1 year ago

Reply from American Home Shield

Hi Phyllis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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brian link Gardner, KS

Issues get resolved never had a claim denied.

1 year ago

Reply from American Home Shield

Hi Brian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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jennifer outland Fair Oaks, CA

the company that finally fixed the refridge was excellent

1 year ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

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Verified Customer

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Linda Field Vallejo, CA

Very professional & know what they are doing

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Allen Hatton Evansville, IN

The issue was not repaired because the item in question was recommended to be replaced and they said no.

1 year ago

Reply from American Home Shield

Hi Allen, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Gwen Colorado Springs, CO

Customer service made promises regarding accelerating a claim but after 5 months, problem is still unresolved.

1 year ago

Reply from American Home Shield

Hi Gwen, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 7th, 2022

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Verified Customer

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Abe Kline Iowa City, IA

Sometimes it's smooth and seamless process. Sometimes it's like pulling teeth to get anything done

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Joshua Perkins Marietta, GA

Our last experience (microwave repair) was outstanding. Previous experiences were not as good.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Conrad K Teran Tomball, TX

Quickly and cost effectively solved my problem

1 year ago

Reply from American Home Shield

Hi Conrad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Thomas B. Guin Jr. Vidor, TX

Response was quick, and service was very good.

1 year ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Linda Gingrich Corpus Christi, TX

No hassle replacement of my broken spa heater

1 year ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Antoinette Bornstein New Smyrna Beach, FL

the vendors who work with AHS are very professional

1 year ago

Reply from American Home Shield

Hi Antoinette, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Callahan Fayetteville, NC

I gave them 5 stars. All American plumbing were excellent

1 year ago

Reply from American Home Shield

Hi Callahan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Dick Irwin Puyallup, WA

always have the best response and timing

1 year ago

Reply from American Home Shield

Hi Dick, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Diana Royer Glenolden, PA

I have been a customer for almost 10 years and always I have had great response time , and professional people come to my house

1 year ago

Reply from American Home Shield

Hi Diana,
Your patronage is more than appreciated! We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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tony sapp Summerville, SC

work performed as scheduled and in timely manner

1 year ago

Reply from American Home Shield

HiTony, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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RITA FERNANDEZ Orlando, FL

Fast Service and excellent customer service

1 year ago

Reply from American Home Shield

Hi Rita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Grover Reid Mesa, AZ

Quick response from AHS. Great service from ARC.

1 year ago

Reply from American Home Shield

Hi Grover, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Tonya L Kuykendall Buffalo, NY

The prices are reasonable and affordable

1 year ago

Reply from American Home Shield

Hi Tonya, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Jeff Berg Austin, TX

Quick turnaround in getting me help when needed

1 year ago

Reply from American Home Shield

Hi Jeff, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Tina Williams Mableton, GA

Repairman came out the next day. Very helpful.

1 year ago

Reply from American Home Shield

Hi Tina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Brandy Benson Las Vegas, NV

Always eager to help and easy to contact.

1 year ago

Reply from American Home Shield

Hi Brandy, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Bruce Saari Plano, TX

Fast service. Always resolve the issue.

1 year ago

Reply from American Home Shield

Hi Bruce, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Belen Ramirez Lubbock, TX

Prompted service. And problems were fixed

1 year ago

Reply from American Home Shield

Hi Belen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Jason Brown

Took care of the problem quick and was easy to request

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Jason, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

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Verified Customer

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Mohammed Ereikat Sacramento, CA

Excellent customer service. Friendly employees.

1 year ago

Reply from American Home Shield

Hi Mohammed, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Daniel Thomas McWilliams Valparaiso, IN

They actually replaced my furnace when it broke

1 year ago

Reply from American Home Shield

Hi Daniel. We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

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Verified Customer

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Robert Ralph Desert Hot Springs, CA

Very one was efficient and always on time

1 year ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Iris Santiago-Cain Copperas Cove, TX

Great experience and very professional people

1 year ago

Reply from American Home Shield

Hi iRIS, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Ron Routh Grove City, OH

The workmen were here wuthin the week and job completed

1 year ago

Reply from American Home Shield

Hi Ron, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

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Verified Customer

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Rahni Jackson Beachwood, OH

Service has been fast and professional. Worth the cost.

1 year ago

Reply from American Home Shield

Hi Rahni, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

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Verified Customer

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Alfred Boyd Lees Summit, MO

Great customer service and quick and fast service.

1 year ago

Reply from American Home Shield

Hi Alfred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Susan Bays Metairie, LA

Benefits, timely response, contractor repair success

1 year ago

Reply from American Home Shield

Hi Susan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Morgan Hayward, CA

Quick & easy to submit a claim and receive service

1 year ago

Reply from American Home Shield

Hi Morgan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Delores Memphis, TN

Great customer service and always on time

1 year ago

Reply from American Home Shield

Hi Delores, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Steve Belle Plaine, KS

Piece of mind, predictable, responsive, gets things done.

1 year ago

Reply from American Home Shield

Hi Steve,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Verified Customer

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Douglas Jones Heber Springs, AR

They were prompt in taking care of our needs.10

1 year ago

Reply from American Home Shield

Hi Douglas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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monica Gentile San Antonio, TX

My problem was taken care of in a timely fashion.

1 year ago

Reply from American Home Shield

Hi Monica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Ray Frank Chagrin Falls, OH

Prompt visit from service tech to remedy issues

1 year ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Tom Schmitt Tulsa, OK

Inconsistent service. I've had two bad experiences & two very good experiences.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Michael Gibbons Arlington, VA

They authorized replacing my microwave oven combo in August and they still have not replaced it.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Rick Jackson

I find that the service companies representing the AHS, provide a limited scope of options in repairing what is under warranty.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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richard selby McCormick, SC

There was a delay in getting a technician on site but the work was very good

1 year ago

Reply from American Home Shield

Hi Richard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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Mary Bakersfield, CA

AHS answered my calls and were very prompt in getting the help I needed.

1 year ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

American Home Shield Reviews