American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Dewayne Jackson, MS

Fast response,professionalism and affordability.

2 years ago

Reply from American Home Shield

Dewayne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Kerry Richards Morgan Hill, CA

Not enough vendors. Poor service when emergency happens, cannot not escalate or speak with managers.

2 years ago

Reply from American Home Shield

Kerry, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

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Verified Customer

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Rosa Fitchett Chesapeake, VA

The prompt response to my service request

2 years ago Edited July 12, 2023

Reply from American Home Shield

Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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TERI ANN THOMAS Richardson, TX

We loved how fast and easy it was to file a claim.

2 years ago

Reply from American Home Shield

Teri, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Malvis Wilson Oakland, TN

They provide a great service. I would recommend to others.

2 years ago

Reply from American Home Shield

Dear Malvis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Dean Richardson, TX

Great value. Excellent service across the board

2 years ago

Reply from American Home Shield

Dean, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Barbara Surprise, AZ

promptness of response to our request. Y

2 years ago

Reply from American Home Shield

Barbara, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Eduardo Brandon, FL

Very Convenient. Customer service was right on the money.

2 years ago

Reply from American Home Shield

Eduardo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Travis Baton Rouge, LA

I LOVE THE CONTRACTORS THAT ARE ASSIGNED , I DISLIKE THE RESPONSE TIME

2 years ago

Reply from American Home Shield

Travis, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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esteban amezquita New Windsor, NY

Customer service, made everything very simple

2 years ago Edited July 12, 2023

Reply from American Home Shield

Esteban, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Amber Marrero, LA

Good service. Decent price. Fast response

2 years ago

Reply from American Home Shield

Amber, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Angela Grand Rapids, MI

Customer service not good. Unable to understand the agents. Agents unable to help.

2 years ago

Reply from American Home Shield

Angela, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Michael CA

Technician was very professional and arrive on time…

2 years ago

Reply from American Home Shield

Dear Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jennifer Racine, WI

I have been coming satisfied with services provided.

2 years ago

Reply from American Home Shield

Dear Jennifer, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Janet Riverton, WY

They have reliably provided service but the cost is high.

2 years ago

Reply from American Home Shield

Dear Janet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Scott Cypress, TX

Takes 1 hour or more to get an agent then out AC is out and it is taking a week to get a response. Terrible.

2 years ago

Reply from American Home Shield

Dear Scott, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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John PA

Very personable service tech who know his business.

2 years ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ronni Fort Lauderdale, FL

The service call was performed next day.

2 years ago

Reply from American Home Shield

Dear Ronni, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jason Fairborn, OH

Fantastic service. Fast response and always there.

2 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sandy Madison, WI

Fast response to any home problem I’ve had.

2 years ago

Reply from American Home Shield

Dear Sandy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ricardo Houston, TX

Prompt and good work and very professional

2 years ago

Reply from American Home Shield

Hi Ricard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Julie Dallas, TX

Fast service, problem fixed with friendly service.

2 years ago

Reply from American Home Shield

Dear Julie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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marezeedo

Final outcome is that our refrigerator/freezer was repaired, Thankyou.

2 years ago

Reply from American Home Shield

Hi Marezeedo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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James Bensinger Birmingham, AL

Liked the PROFESSIONALISM demonstrated by Jamie.

2 years ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Claudette Parkville, MD

I like there promptness about getting things done.

2 years ago

Reply from American Home Shield

Claudette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Linda

Quick response, professional service, good job done

2 years ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Anneanne Wyoming, MN

Very fast service. Technician know what to do.

2 years ago

Reply from American Home Shield

Anneanne, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Mayra Bear, DE

Quick repair, knowledgable technician and saved money.

2 years ago

Reply from American Home Shield

Dear Mayra, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Kris Connor Greer Smyrna, GA

Quick response! This was my first covered claim.

2 years ago

Reply from American Home Shield

Dear Kris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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David

They are very professional and reliable.

2 years ago

Reply from American Home Shield

Dear David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Robert Elk Grove, CA

Fast referral to an electric contractor.

2 years ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Chris Commerce City, CO

It was worth it and the promptness was excellent.

2 years ago

Reply from American Home Shield

Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Robert Henderson, NV

Problem was diagnosed and fixed within 24 hours

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Brita Buhrman Marietta, GA

Reliable, fast, and very good customer service

2 years ago

Reply from American Home Shield

Brita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Eugene Richardson, TX

Communication is difficult, but end result has been satisfactory.

2 years ago

Reply from American Home Shield

Eugene, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mason Las Vegas, NV

Very easy to use. Short response time very professional.

2 years ago

Reply from American Home Shield

Mason, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Delena Tupelo, MS

Always great service. Fixes the issue. Timely

2 years ago

Reply from American Home Shield

Dear Delena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Karyn Ponte Vedra Beach, FL

Reliable. Keeps me informed. Easy to reach.

2 years ago

Reply from American Home Shield

Dear Karyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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C L Dallas, TX

Exceptional Customer service satisfaction

2 years ago Edited July 12, 2023

Reply from American Home Shield

Dear CL, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Mary Chester, PA

Great service, very knowledgeable service people.

2 years ago

Reply from American Home Shield

Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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DR. FERRER JOSE LUIS Kissimmee, FL

Fast response. Good contractors. Solved the problem.

2 years ago

Reply from American Home Shield

Dear Dr. Ferrer, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Robert Hammond Sacramento, CA

Quick responses. Professional tradespeople

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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John New York, NY

The wait time for repair. I have been a customer since 2004

2 years ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Sunday

Great customer service and piece of mind.

2 years ago

Reply from American Home Shield

Sunday, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Fred Wood Boulder, CO

QUICK access to a knowledgeable repair workforce.

2 years ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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William Havertown, PA

Did not really like having to pay almost $2000 for an installation that took 3 hrs.

2 years ago

Reply from American Home Shield

William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Marialee DePriest Boydton, VA

Quick response time and cost for servcie

2 years ago

Reply from American Home Shield

Marialee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Motice Ashburn, VA

Like the response time when scheduling service

2 years ago

Reply from American Home Shield

Hi Motice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Kevin Combs Fayetteville, NC

2 years ago

Reply from American Home Shield

Dear Kevin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Phillip Pellerin Sugar Land, TX

2 years ago

Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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