American Home Shield: Read 34,908 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Jonathan

Requesting for service was easy, fast service and puntual.

3 years ago

Reply from American Home Shield

Jonathan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Sopar Seributra Sugar Land, TX

Good coverage, provide quick and professional services.

3 years ago

Reply from American Home Shield

Sopar, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Lyndsey Hill New Freedom, PA

The service was timely and and tech was very knowledgeable.

3 years ago

Reply from American Home Shield

Lyndsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Virgil Hook Cheyenne, WY

Fast service along with sending the proper repairman.

3 years ago

Reply from American Home Shield

Virgil, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Cathy Lutz Alvin, TX

Work was done quickly after claim submitted.

3 years ago

Reply from American Home Shield

Cathy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Becky Tulsa, OK

Service company was efficient. However we had to wait several days for parts.

3 years ago

Reply from American Home Shield

Becky, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Teresa Morales Phoenix, AZ

It felt so good to get service as soon as I did

3 years ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Erika Gray

Quick efficient service. Thank you. A+

3 years ago

Reply from American Home Shield

Dear Erika, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

David

Rapid scheduling, fast and expert HVAC repair dispatched.

3 years ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Samantha Chapin, SC

Quick responses and clear explanation of ncc

3 years ago

Reply from American Home Shield

Samantha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Aaron Nelson Ogden, UT

Quick. Fast assessment. The plumber was nice and good.

3 years ago

Reply from American Home Shield

Dear Aaron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Kenneth Miller Bonney Lake, WA

Great service. Knowledgeable service technicians!

3 years ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Bobby Des Moines, IA

Fast response and came through on promises!

3 years ago

Reply from American Home Shield

Bobby, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Stewart Forney, TX

Fast reliable service. Thanks for the help.

3 years ago

Reply from American Home Shield

Stewart, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Judy Atlanta, GA

They come out to do the repair within 2 days.

3 years ago

Reply from American Home Shield

Judy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

check_circle

Verified Customer

star star star star star

Stephen Snyder Clearlake, CA

They have quality repair people in their system

3 years ago

Reply from American Home Shield

Stephen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

check_circle

Verified Customer

star star star star star

Romulo Vallejo, CA

all of it,Customer service, quality of product service

3 years ago

Reply from American Home Shield

Romulo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

check_circle

Verified Customer

star star star star star

CARY HOGAN

3 years ago

Reply from American Home Shield

Dear Cary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Dewayne Jackson, MS

Fast response,professionalism and affordability.

3 years ago

Reply from American Home Shield

Dewayne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Kerry Richards Morgan Hill, CA

Not enough vendors. Poor service when emergency happens, cannot not escalate or speak with managers.

3 years ago

Reply from American Home Shield

Kerry, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Rosa Fitchett Chesapeake, VA

The prompt response to my service request

3 years ago Edited July 12, 2023

Reply from American Home Shield

Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

TERI ANN THOMAS Richardson, TX

We loved how fast and easy it was to file a claim.

3 years ago

Reply from American Home Shield

Teri, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Malvis Wilson Oakland, TN

They provide a great service. I would recommend to others.

3 years ago

Reply from American Home Shield

Dear Malvis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Dean Richardson, TX

Great value. Excellent service across the board

3 years ago

Reply from American Home Shield

Dean, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Barbara Surprise, AZ

promptness of response to our request. Y

3 years ago

Reply from American Home Shield

Barbara, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Eduardo Brandon, FL

Very Convenient. Customer service was right on the money.

3 years ago

Reply from American Home Shield

Eduardo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Travis Baton Rouge, LA

I LOVE THE CONTRACTORS THAT ARE ASSIGNED , I DISLIKE THE RESPONSE TIME

3 years ago

Reply from American Home Shield

Travis, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

esteban amezquita New Windsor, NY

Customer service, made everything very simple

3 years ago Edited July 12, 2023

Reply from American Home Shield

Esteban, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Amber Marrero, LA

Good service. Decent price. Fast response

3 years ago

Reply from American Home Shield

Amber, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Angela Grand Rapids, MI

Customer service not good. Unable to understand the agents. Agents unable to help.

3 years ago

Reply from American Home Shield

Angela, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Michael CA

Technician was very professional and arrive on time…

3 years ago

Reply from American Home Shield

Dear Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Jennifer Racine, WI

I have been coming satisfied with services provided.

3 years ago

Reply from American Home Shield

Dear Jennifer, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Janet Riverton, WY

They have reliably provided service but the cost is high.

3 years ago

Reply from American Home Shield

Dear Janet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Scott Cypress, TX

Takes 1 hour or more to get an agent then out AC is out and it is taking a week to get a response. Terrible.

3 years ago

Reply from American Home Shield

Dear Scott, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

John PA

Very personable service tech who know his business.

3 years ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Ronni Fort Lauderdale, FL

The service call was performed next day.

3 years ago

Reply from American Home Shield

Dear Ronni, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Jason Fairborn, OH

Fantastic service. Fast response and always there.

3 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Sandy Madison, WI

Fast response to any home problem I’ve had.

3 years ago

Reply from American Home Shield

Dear Sandy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Ricardo Houston, TX

Prompt and good work and very professional

3 years ago

Reply from American Home Shield

Hi Ricard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star

Julie Dallas, TX

Fast service, problem fixed with friendly service.

3 years ago

Reply from American Home Shield

Dear Julie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star_border

marezeedo

Final outcome is that our refrigerator/freezer was repaired, Thankyou.

3 years ago

Reply from American Home Shield

Hi Marezeedo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

James Bensinger Birmingham, AL

Liked the PROFESSIONALISM demonstrated by Jamie.

3 years ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 30th, 2023

check_circle

Verified Customer

star star star star star

Claudette Parkville, MD

I like there promptness about getting things done.

3 years ago

Reply from American Home Shield

Claudette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Linda

Quick response, professional service, good job done

3 years ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Anneanne Wyoming, MN

Very fast service. Technician know what to do.

3 years ago

Reply from American Home Shield

Anneanne, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Mayra Bear, DE

Quick repair, knowledgable technician and saved money.

3 years ago

Reply from American Home Shield

Dear Mayra, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Kris Connor Greer Smyrna, GA

Quick response! This was my first covered claim.

3 years ago

Reply from American Home Shield

Dear Kris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

David

They are very professional and reliable.

3 years ago

Reply from American Home Shield

Dear David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Robert Elk Grove, CA

Fast referral to an electric contractor.

3 years ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Chris Commerce City, CO

It was worth it and the promptness was excellent.

3 years ago

Reply from American Home Shield

Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

American Home Shield Reviews