American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Sopar Seributra Sugar Land, TX

Good coverage, provide quick and professional services.

2 years ago

Reply from American Home Shield

Sopar, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lyndsey Hill New Freedom, PA

The service was timely and and tech was very knowledgeable.

2 years ago

Reply from American Home Shield

Lyndsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Virgil Hook Cheyenne, WY

Fast service along with sending the proper repairman.

2 years ago

Reply from American Home Shield

Virgil, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Cathy Lutz Alvin, TX

Work was done quickly after claim submitted.

2 years ago

Reply from American Home Shield

Cathy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Becky Tulsa, OK

Service company was efficient. However we had to wait several days for parts.

2 years ago

Reply from American Home Shield

Becky, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Teresa Morales Phoenix, AZ

It felt so good to get service as soon as I did

2 years ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Erika Gray

Quick efficient service. Thank you. A+

2 years ago

Reply from American Home Shield

Dear Erika, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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David

Rapid scheduling, fast and expert HVAC repair dispatched.

2 years ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Samantha Chapin, SC

Quick responses and clear explanation of ncc

2 years ago

Reply from American Home Shield

Samantha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Aaron Nelson Ogden, UT

Quick. Fast assessment. The plumber was nice and good.

2 years ago

Reply from American Home Shield

Dear Aaron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Kenneth Miller Bonney Lake, WA

Great service. Knowledgeable service technicians!

2 years ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Bobby Des Moines, IA

Fast response and came through on promises!

2 years ago

Reply from American Home Shield

Bobby, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Stewart Forney, TX

Fast reliable service. Thanks for the help.

2 years ago

Reply from American Home Shield

Stewart, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Judy Atlanta, GA

They come out to do the repair within 2 days.

2 years ago

Reply from American Home Shield

Judy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Stephen Snyder Clearlake, CA

They have quality repair people in their system

2 years ago

Reply from American Home Shield

Stephen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Romulo Vallejo, CA

all of it,Customer service, quality of product service

2 years ago

Reply from American Home Shield

Romulo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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CARY HOGAN

2 years ago

Reply from American Home Shield

Dear Cary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Dewayne Jackson, MS

Fast response,professionalism and affordability.

2 years ago

Reply from American Home Shield

Dewayne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Kerry Richards Morgan Hill, CA

Not enough vendors. Poor service when emergency happens, cannot not escalate or speak with managers.

2 years ago

Reply from American Home Shield

Kerry, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

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Verified Customer

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Rosa Fitchett Chesapeake, VA

The prompt response to my service request

2 years ago Edited July 12, 2023

Reply from American Home Shield

Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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TERI ANN THOMAS Richardson, TX

We loved how fast and easy it was to file a claim.

2 years ago

Reply from American Home Shield

Teri, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Malvis Wilson Oakland, TN

They provide a great service. I would recommend to others.

2 years ago

Reply from American Home Shield

Dear Malvis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Dean Richardson, TX

Great value. Excellent service across the board

2 years ago

Reply from American Home Shield

Dean, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Barbara Surprise, AZ

promptness of response to our request. Y

2 years ago

Reply from American Home Shield

Barbara, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Eduardo Brandon, FL

Very Convenient. Customer service was right on the money.

2 years ago

Reply from American Home Shield

Eduardo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Travis Baton Rouge, LA

I LOVE THE CONTRACTORS THAT ARE ASSIGNED , I DISLIKE THE RESPONSE TIME

2 years ago

Reply from American Home Shield

Travis, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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esteban amezquita New Windsor, NY

Customer service, made everything very simple

2 years ago Edited July 12, 2023

Reply from American Home Shield

Esteban, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Amber Marrero, LA

Good service. Decent price. Fast response

2 years ago

Reply from American Home Shield

Amber, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Angela Grand Rapids, MI

Customer service not good. Unable to understand the agents. Agents unable to help.

2 years ago

Reply from American Home Shield

Angela, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Michael CA

Technician was very professional and arrive on time…

2 years ago

Reply from American Home Shield

Dear Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jennifer Racine, WI

I have been coming satisfied with services provided.

2 years ago

Reply from American Home Shield

Dear Jennifer, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Janet Riverton, WY

They have reliably provided service but the cost is high.

2 years ago

Reply from American Home Shield

Dear Janet, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Scott Cypress, TX

Takes 1 hour or more to get an agent then out AC is out and it is taking a week to get a response. Terrible.

2 years ago

Reply from American Home Shield

Dear Scott, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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John PA

Very personable service tech who know his business.

2 years ago

Reply from American Home Shield

Dear John, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ronni Fort Lauderdale, FL

The service call was performed next day.

2 years ago

Reply from American Home Shield

Dear Ronni, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jason Fairborn, OH

Fantastic service. Fast response and always there.

2 years ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Sandy Madison, WI

Fast response to any home problem I’ve had.

2 years ago

Reply from American Home Shield

Dear Sandy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Ricardo Houston, TX

Prompt and good work and very professional

2 years ago

Reply from American Home Shield

Hi Ricard, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Julie Dallas, TX

Fast service, problem fixed with friendly service.

2 years ago

Reply from American Home Shield

Dear Julie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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marezeedo

Final outcome is that our refrigerator/freezer was repaired, Thankyou.

2 years ago

Reply from American Home Shield

Hi Marezeedo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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James Bensinger Birmingham, AL

Liked the PROFESSIONALISM demonstrated by Jamie.

2 years ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Claudette Parkville, MD

I like there promptness about getting things done.

2 years ago

Reply from American Home Shield

Claudette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Linda

Quick response, professional service, good job done

2 years ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Anneanne Wyoming, MN

Very fast service. Technician know what to do.

2 years ago

Reply from American Home Shield

Anneanne, Dear Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Mayra Bear, DE

Quick repair, knowledgable technician and saved money.

2 years ago

Reply from American Home Shield

Dear Mayra, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Kris Connor Greer Smyrna, GA

Quick response! This was my first covered claim.

2 years ago

Reply from American Home Shield

Dear Kris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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David

They are very professional and reliable.

2 years ago

Reply from American Home Shield

Dear David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Robert Elk Grove, CA

Fast referral to an electric contractor.

2 years ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Chris Commerce City, CO

It was worth it and the promptness was excellent.

2 years ago

Reply from American Home Shield

Chris, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Robert Henderson, NV

Problem was diagnosed and fixed within 24 hours

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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