American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Cheryl Camdenton, MO

We have been without AC for over 10 days. Poor service and communication on your part. You have not called me back when you said you would!

2 years ago

Reply from American Home Shield

Dear Cheryl, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Sep. 5th, 2023

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Verified Customer

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Calvin Ellenwood, GA

Respect and on time and respond time was great.

2 years ago

Reply from American Home Shield

Calvin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Jeffrey Plano, TX

Coverage of repairs help surprise expenses

2 years ago Edited January 10, 2024

Reply from American Home Shield

Jeffrey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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William Gurley, AL

Always friendly on the phone and help desk seems knowledgeable

2 years ago

Reply from American Home Shield

William, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Sherran Nutson Atlanta, GA

2 years ago

Reply from American Home Shield

Dear Sherran, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Jane Yuma, AZ

Do what they said they would, efficiently

2 years ago

Reply from American Home Shield

Dear Jane, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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TGBG llc Queens, NY

Home sheild sends below average people to fix ur home problems. They never fix it just put bandage on problem. Would not recommend to my enemy

2 years ago

Reply from American Home Shield

Dear TGBG, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 19th, 2023

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Verified Customer

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Daniel Moskowitz Parkville, MD

Great, response time and great work. I was very impressed.

2 years ago

Reply from American Home Shield

Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Karen Palo Alto, CA

I like the convenience of applying for assistance on line.

2 years ago

Reply from American Home Shield

Karen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Victor Naperville, IL

AHS provides prompt and high quality service.

2 years ago

Reply from American Home Shield

Victor, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Riad Dayton, OH

Excellent service . Company assigned did a great job

2 years ago

Reply from American Home Shield

Riad, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Daisy Houston, TX

Excellent service,Professional,and fast quick responses

2 years ago

Reply from American Home Shield

Dear Daisy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Prince Richmond, TX

Professional and good customer centric service

2 years ago

Reply from American Home Shield

Dear Prince, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Priscilla Lynch

Love the ease of placing Service Request.

2 years ago

Reply from American Home Shield

Dear Priscilla, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Dionne Hampton, GA

I have peace of mind with reputable people coming to my home.

2 years ago

Reply from American Home Shield

Dionne, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Dan Pesante Columbus, OH

I was very happy that the guy was able to locate the issue quickly.

2 years ago

Reply from American Home Shield

Dan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 18th, 2023

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Verified Customer

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Mark Longenecker Nixa, MO

They have always been very helpful and saved us money.

2 years ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Grace Ferrer Homestead, FL

The promptness in which my issue was resolved.

2 years ago

Reply from American Home Shield

Dear Grace, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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William Dallas, TX

They responded quickly and repair was resolved.

2 years ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 18th, 2023

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Verified Customer

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Beryl Baltimore, MD

Was not pleased with the quality of the work and they did nothing to get me better results.

2 years ago

Reply from American Home Shield

Dear Beryl, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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John Thomas New Port Richey, FL

On time , professional service!!every time

2 years ago Edited January 10, 2024

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Sam Sasser Flower Mound, TX

Excellent service top-notch customer service

2 years ago

Reply from American Home Shield

Dear Sam, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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David Dunlap GA

The timeliness of resolving my issues related to my home

2 years ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Denise Ontario, CA

good service and friendly people. Helpful

2 years ago

Reply from American Home Shield

Dear Denise, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Harshad Shah

Good service. It took two visits by the contractor to finish the job.

2 years ago

Reply from American Home Shield

Harshad, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Carl Jacksonville, NC

Absolutely terrible!!! The service is bad the customer service is bad. My experience with this company thus far is worse by the day.

2 years ago

Reply from American Home Shield

Carl, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Callie Coutris Dallas, TX

Coverage and problem resolution is excellent!

2 years ago

Reply from American Home Shield

Callie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Born Buckeye Boston, MA

It would be nice if they would cover a/c duct work along with the a/c unit.

2 years ago

Reply from American Home Shield

Hi, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

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Verified Customer

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Michael Woods Killeen, TX

I seem to be given the worse contractors that can be found? I don't understand why!!

2 years ago

Reply from American Home Shield

Michel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Robert C Boyd Phoenix, AZ

Immediate response no issues!! Highly Recommend

2 years ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Maureen Kelly Kalamazoo, MI

Professional and timely plumbing service. Thank you!

2 years ago

Reply from American Home Shield

Dear Maureen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Rachel Castle Hayne, NC

Solved problem with good communication thank you

2 years ago

Reply from American Home Shield

Rachel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jonathan

Requesting for service was easy, fast service and puntual.

2 years ago

Reply from American Home Shield

Jonathan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Sopar Seributra Sugar Land, TX

Good coverage, provide quick and professional services.

2 years ago

Reply from American Home Shield

Sopar, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lyndsey Hill New Freedom, PA

The service was timely and and tech was very knowledgeable.

2 years ago

Reply from American Home Shield

Lyndsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Virgil Hook Cheyenne, WY

Fast service along with sending the proper repairman.

2 years ago

Reply from American Home Shield

Virgil, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Cathy Lutz Alvin, TX

Work was done quickly after claim submitted.

2 years ago

Reply from American Home Shield

Cathy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Becky Tulsa, OK

Service company was efficient. However we had to wait several days for parts.

2 years ago

Reply from American Home Shield

Becky, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Teresa Morales Phoenix, AZ

It felt so good to get service as soon as I did

2 years ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Erika Gray

Quick efficient service. Thank you. A+

2 years ago

Reply from American Home Shield

Dear Erika, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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David

Rapid scheduling, fast and expert HVAC repair dispatched.

2 years ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Samantha Chapin, SC

Quick responses and clear explanation of ncc

2 years ago

Reply from American Home Shield

Samantha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Aaron Nelson Ogden, UT

Quick. Fast assessment. The plumber was nice and good.

2 years ago

Reply from American Home Shield

Dear Aaron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Kenneth Miller Bonney Lake, WA

Great service. Knowledgeable service technicians!

2 years ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Bobby Des Moines, IA

Fast response and came through on promises!

2 years ago

Reply from American Home Shield

Bobby, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Stewart Forney, TX

Fast reliable service. Thanks for the help.

2 years ago

Reply from American Home Shield

Stewart, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Judy Atlanta, GA

They come out to do the repair within 2 days.

2 years ago

Reply from American Home Shield

Judy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Stephen Snyder Clearlake, CA

They have quality repair people in their system

2 years ago

Reply from American Home Shield

Stephen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Romulo Vallejo, CA

all of it,Customer service, quality of product service

2 years ago

Reply from American Home Shield

Romulo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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CARY HOGAN

2 years ago

Reply from American Home Shield

Dear Cary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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