American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Robert Douglas Tucson, AZ

Not all necessary costs covered, vendor efficient, knowledgable

1 year ago

Reply from American Home Shield

Hi Robert, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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Robert Mustin Mechanicsburg, PA

Problem resolved, but it took 2 attempts to repair each toilet

1 year ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback!

Nov. 28th, 2022

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Verified Customer

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Faramarz Farrehi San Jose, CA

Because they don't work with reliable contractors, don't provide timely services and are not fair and accountable to their customers

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Sandra Esteves Pompano Beach, FL

She ever called. American shield is doing fraud. I want a manager to call me. You took my copay and my AC is not fixed.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Verified Customer

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Carol McBurney Kissimmee, FL

When calling to ask a "simple question", from 2 different reps, I'll receive 2 different answers. Who is right? You never speak to a supervisor.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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ronald gomez Miami, FL

Excelent attention, fast service, good quality providers

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Jose D Fraguela Lexington, KY

Came on time and quickly resolved the issue.

2 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Mary Jackson Cleburne, TX

They came to my house in a very timely manner.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Shirley Falco Roanoke, AL

They handled my case quickly and efficiently

2 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Pat Laurel, MD

Responded prompt to water heater problem - no hot water

2 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Joseph Kirchner Toms River, NJ

Very easy Very professional service and quick response

2 years ago

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Ken taylor Tehachapi, CA

Job done. No hassles, very satisfactory

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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LINDA SUSKI Farmington, CT

good quick service on appliances thru sears

2 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Marilyn Roth Seattle, WA

Timely, Reliable, knowledgeable and polite.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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richard kibler Frisco, TX

Garage door was fixed quickly and is working great.

2 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Gary Carrigan Lexington, KY

Took care of my electric problem quickly

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Jeanine Woodson Palmdale, CA

quick service, good price, responsive, and I HATE surveys

2 years ago

Reply from American Home Shield

Hi Jeanine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Edie Watson Horne Moreno Valley, CA

Very simply scheduled appointment online trouble free

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Mary Mustard Shawnee Mission, KS

It precludes having to have expensive repairs.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Gabriela Carvalhal Simpsonville, SC

Excellent and quick service. East to use!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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De Andre jones Belleville, IL

Service was good, quick and professionally done

2 years ago

Reply from American Home Shield

Hi De Andre, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Roger Spence Pampa, TX

knowledgeable, friendly, fast, professional contractor

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Stacey B. Murrieta, CA

Easy and prompt service, friendly customer service.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Virginia Lorain, OH

My last call was very good. Everything went great

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Laurie Johnson Little Rock, AR

They work hard to get problem resolved quickly

2 years ago

Reply from American Home Shield

Hi Laurie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Christopher Barnard Milwaukee, WI

Timely response and fair value for replacement appliance.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Tom Ziering Randolph, NJ

excellent turnaround from problem to resolution

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Lonna Leonard Norfolk, VA

They have come through with help when I need them.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Verified Customer

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Marilyn B. Hamilton Atlanta, GA

Everything was quick a easy. Very efficient. Easy breezy

2 years ago

Reply from American Home Shield

Hi Marilyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Cesar Bakersfield, CA

Everything was handled and fixed. Good communication.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Laura Liles Brentwood, CA

Timely to schedule repairs, quality of service companies

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Stephen Martocchio Andover, MA

The coverage and responsiveness were excellent!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Dan Stiegler Lees Summit, MO

Respond quickly and the work gets done in a timely fashion

2 years ago

Reply from American Home Shield

Hi Dan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Jason Quevedo Aledo, TX

using quality contractors that provide good service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Scott Bragg Lubbock, TX

Ease of use, prompt response and resolution of problem.

2 years ago

Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Olukayode Bamgbelu Colleyville, TX

Prompt service and excellent customer service

2 years ago

Reply from American Home Shield

Hi Olukayode,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Verified Customer

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Diane Ciemny Wellington, KS

It sometimes takes weeks to get contractor service. And they don't use local contractors.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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James DuPuy Spring, TX

Repair was done properly and fast, once I received the parts.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Ann Brooks Nine Mile Falls, WA

The person showed up on time, was friendly & fixed our problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Shiral Torres Burbank, CA

It's Convenient and helps to maintain my monthly and annual budget.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Angshuman Chatterjee Naperville, IL

Mostly good experience. Need to notify any billing increase on time

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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J Corbett Naples, FL

Timeliness in attending to claims and selection of companies to deal with them.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Phillip Egner O'fallon, MO

They sent a very good technican to diagnose and repair our problem.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Mike Susshine Clarksville, TN

quick to respond and contracted service provider responds quickly as well

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Larry Bowen Jr Columbia, SC

Any time I have a claim it's taken care of in a timely manner

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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William Robinson Beaumont, TX

got it mostly right, timely. but used the wrong telephone number

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

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Verified Customer

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Burr Leonard Santa Monica, CA

AMS has never fixed anything I have requested. They send cheesy ads and refuse to actually fix anything. AMS is a scam.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Reymundo Cavazos Laredo, TX

Horrible response time! Poor vendor coordination! No urgency to resolve problems. They use a call center in which employees struggle communicating.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Peter McKimmin San Diego, CA

will NOT be renewing contract. More often denying coverage - with manufactured reasons not based on service persons report.

2 years ago

Reply from American Home Shield

Hi Peter, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

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Verified Customer

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Stevie Gibbons Little Elm, TX

They've taken care of our issues with no problem.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

American Home Shield Reviews