American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Brita Buhrman Marietta, GA

Reliable, fast, and very good customer service

2 years ago

Reply from American Home Shield

Brita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Eugene Richardson, TX

Communication is difficult, but end result has been satisfactory.

2 years ago

Reply from American Home Shield

Eugene, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mason Las Vegas, NV

Very easy to use. Short response time very professional.

2 years ago

Reply from American Home Shield

Mason, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Delena Tupelo, MS

Always great service. Fixes the issue. Timely

2 years ago

Reply from American Home Shield

Dear Delena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Karyn Ponte Vedra Beach, FL

Reliable. Keeps me informed. Easy to reach.

2 years ago

Reply from American Home Shield

Dear Karyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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C L Dallas, TX

Exceptional Customer service satisfaction

2 years ago Edited July 12, 2023

Reply from American Home Shield

Dear CL, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Mary Chester, PA

Great service, very knowledgeable service people.

2 years ago

Reply from American Home Shield

Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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DR. FERRER JOSE LUIS Kissimmee, FL

Fast response. Good contractors. Solved the problem.

2 years ago

Reply from American Home Shield

Dear Dr. Ferrer, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Robert Hammond Sacramento, CA

Quick responses. Professional tradespeople

2 years ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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John New York, NY

The wait time for repair. I have been a customer since 2004

2 years ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Sunday

Great customer service and piece of mind.

2 years ago

Reply from American Home Shield

Sunday, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Fred Wood Boulder, CO

QUICK access to a knowledgeable repair workforce.

2 years ago

Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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William Havertown, PA

Did not really like having to pay almost $2000 for an installation that took 3 hrs.

2 years ago

Reply from American Home Shield

William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Marialee DePriest Boydton, VA

Quick response time and cost for servcie

2 years ago

Reply from American Home Shield

Marialee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Motice Ashburn, VA

Like the response time when scheduling service

2 years ago

Reply from American Home Shield

Hi Motice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Kevin Combs Fayetteville, NC

2 years ago

Reply from American Home Shield

Dear Kevin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Phillip Pellerin Sugar Land, TX

2 years ago

Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Derricia Chattanooga, TN

My problem was fixed in no more than an hour

2 years ago

Reply from American Home Shield

Derricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Catherine Stafford Chandler, AZ

My technicians showed up quickly and did a great job

2 years ago

Reply from American Home Shield

Catherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Tracey Rohus WA

How fast everything has gone. From first contact

2 years ago

Reply from American Home Shield

Dear Tracey, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Laura Birmingham, AL

Problem was resolved after second visit.

2 years ago

Reply from American Home Shield

Laura, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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John Rancho Cucamonga, CA

Convenient and easy to get our appliances repaired.

2 years ago

Reply from American Home Shield

John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Nicole Denver, CO

Great technician, service and timeliness

2 years ago

Reply from American Home Shield

Dear Nicole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angel Dallas, TX

The speed for services. And repairs were completed well.

2 years ago

Reply from American Home Shield

Angel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Bill Bixby, OK

Glad I had coverage when the problem with the AC arose

2 years ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Kenneth Bixby, OK

I know everybody is busy. just need to know when I will be contacted; service 237193158

2 years ago

Reply from American Home Shield

Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Astrophel

Prompt service, job done right on the first visit!!!

2 years ago

Reply from American Home Shield

Astrophel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Kahletta Montgomery Washington, DC

Appreciate the professionalism and skills of

2 years ago

Reply from American Home Shield

Kahletta, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Vernon Lane Upper Marlboro, MD

Love the service and professionalism of the contractors!

2 years ago

Reply from American Home Shield

Hi Vernon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Tim S.

Good service. Friendly and knowledgeable people.

2 years ago Edited June 29, 2023

Reply from American Home Shield

Tim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Stormie Schumacher

They kept me informed. The were friendly and efficient.

2 years ago

Reply from American Home Shield

Dear Stormie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Gunner Keller, TX

He was professional and quick. Very happy with is company.

2 years ago

Reply from American Home Shield

Dear Gunner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Molly Collett Jacksonville, FL

For the most part, response time is exceptional

2 years ago

Reply from American Home Shield

Molly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jennifer Peterson Lenoir, NC

Way better than the other company for value & service.

2 years ago

Reply from American Home Shield

Jennifer, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Angelo Reno, NV

Workers came on time and corrected the problem

2 years ago

Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Robert Smith Redford, MI

Like the services completely and at the time

2 years ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Angela Houston, TX

Not satisfied with the coverage. Everytime someone comes out they can't find anything wrong and if they do the warranty doesn't cover it.

2 years ago

Reply from American Home Shield

Dear Angela, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 21st, 2023

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Verified Customer

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Pastor Tony Peaks Suffolk, VA

Prompt service Good contractor and accessibility

2 years ago

Reply from American Home Shield

Pastor Tony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Kelly Kenner, LA

Service is fine as is most contractors that are assigned.

2 years ago

Reply from American Home Shield

Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Monica Benion Springfield, MO

The company sent out was very good and the appt was relatively soon

2 years ago

Reply from American Home Shield

Monica, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Mauricio Phoenix, AZ

Excelent customer service, efficient , sacung money

2 years ago

Reply from American Home Shield

Mauricio, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Dwight Athens, TX

Professional. Always provide good service

2 years ago

Reply from American Home Shield

Dear Dwight, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Ruth Fresno, CA

User-friendly website and nice professional staff

2 years ago

Reply from American Home Shield

Dear Ruth, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Gail Young Dover, DE

Usually quick and responsive. follows up.

2 years ago

Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Mary

Very nice, timely and answered all questions

2 years ago

Reply from American Home Shield

Dear Mary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Sanjeev Cincinnati, OH

Service is timely manner, professionalism

2 years ago

Reply from American Home Shield

Dear Sanjeev, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Melinda Houston, TX

Convenient service. It’s easy to schedule online.

2 years ago

Reply from American Home Shield

Melinda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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L Rulon Phoenix, AZ

They have you work with CO. that send people who create issues so you have to call back.

2 years ago

Reply from American Home Shield

Dear L. Rulon, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

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Deb Baldino North Charleston, SC

Love AHS. They are professional and quick to respond.

2 years ago

Reply from American Home Shield

Deb, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Kenneth Coleman West End, NC

Overall very professional!! Great skills

2 years ago Edited June 21, 2023

Reply from American Home Shield

Kenneth, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 20th, 2023

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