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American Home Shield Reviews

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8.9

Overall Score

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Brita Buhrman Marietta, GA

Reliable, fast, and very good customer service

2 years ago

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Reply from American Home Shield

Brita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Eugene Richardson, TX

Communication is difficult, but end result has been satisfactory.

2 years ago

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Reply from American Home Shield

Eugene, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Mason Las Vegas, NV

Very easy to use. Short response time very professional.

2 years ago

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Reply from American Home Shield

Mason, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Delena Tupelo, MS

Always great service. Fixes the issue. Timely

2 years ago

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Reply from American Home Shield

Dear Delena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Karyn Ponte Vedra Beach, FL

Reliable. Keeps me informed. Easy to reach.

2 years ago

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Reply from American Home Shield

Dear Karyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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C L Dallas, TX

Exceptional Customer service satisfaction

2 years ago Edited July 12, 2023

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Reply from American Home Shield

Dear CL, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Mary Chester, PA

Great service, very knowledgeable service people.

2 years ago

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Reply from American Home Shield

Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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DR. FERRER JOSE LUIS Kissimmee, FL

Fast response. Good contractors. Solved the problem.

2 years ago

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Reply from American Home Shield

Dear Dr. Ferrer, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Robert Hammond Sacramento, CA

Quick responses. Professional tradespeople

2 years ago

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Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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John New York, NY

The wait time for repair. I have been a customer since 2004

2 years ago

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Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Sunday

Great customer service and piece of mind.

2 years ago

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Reply from American Home Shield

Sunday, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Fred Wood Boulder, CO

QUICK access to a knowledgeable repair workforce.

2 years ago

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Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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William Havertown, PA

Did not really like having to pay almost $2000 for an installation that took 3 hrs.

2 years ago

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Reply from American Home Shield

William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Marialee DePriest Boydton, VA

Quick response time and cost for servcie

2 years ago

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Reply from American Home Shield

Marialee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Motice Ashburn, VA

Like the response time when scheduling service

2 years ago

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Reply from American Home Shield

Hi Motice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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Kevin Combs Fayetteville, NC

Customer Review Video

2 years ago

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Reply from American Home Shield

Dear Kevin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Phillip Pellerin Sugar Land, TX

Customer Review Video

2 years ago

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Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Derricia Chattanooga, TN

My problem was fixed in no more than an hour

2 years ago

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Reply from American Home Shield

Derricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Catherine Stafford Chandler, AZ

My technicians showed up quickly and did a great job

2 years ago

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Reply from American Home Shield

Catherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

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Tracey Rohus WA

How fast everything has gone. From first contact

2 years ago

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Reply from American Home Shield

Dear Tracey, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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Laura Birmingham, AL

Problem was resolved after second visit.

2 years ago

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Reply from American Home Shield

Laura, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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John Rancho Cucamonga, CA

Convenient and easy to get our appliances repaired.

2 years ago

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Reply from American Home Shield

John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Nicole Denver, CO

Great technician, service and timeliness

2 years ago

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Reply from American Home Shield

Dear Nicole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Angel Dallas, TX

The speed for services. And repairs were completed well.

2 years ago

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Reply from American Home Shield

Angel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Bill Bixby, OK

Glad I had coverage when the problem with the AC arose

2 years ago

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Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Kenneth Bixby, OK

I know everybody is busy. just need to know when I will be contacted; service 237193158

2 years ago

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Reply from American Home Shield

Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Astrophel

Prompt service, job done right on the first visit!!!

2 years ago

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Reply from American Home Shield

Astrophel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Kahletta Montgomery Washington, DC

Appreciate the professionalism and skills of

2 years ago

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Reply from American Home Shield

Kahletta, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Vernon Lane Upper Marlboro, MD

Love the service and professionalism of the contractors!

2 years ago

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Reply from American Home Shield

Hi Vernon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Tim S.

Good service. Friendly and knowledgeable people.

2 years ago Edited June 29, 2023

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Reply from American Home Shield

Tim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Stormie Schumacher

They kept me informed. The were friendly and efficient.

2 years ago

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Reply from American Home Shield

Dear Stormie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Gunner Keller, TX

He was professional and quick. Very happy with is company.

2 years ago

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Reply from American Home Shield

Dear Gunner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Molly Collett Jacksonville, FL

For the most part, response time is exceptional

2 years ago

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Reply from American Home Shield

Molly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Jennifer Peterson Lenoir, NC

Way better than the other company for value & service.

2 years ago

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Reply from American Home Shield

Jennifer, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Angelo Reno, NV

Workers came on time and corrected the problem

2 years ago

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Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Robert Smith Redford, MI

Like the services completely and at the time

2 years ago

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Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Angela Houston, TX

Not satisfied with the coverage. Everytime someone comes out they can't find anything wrong and if they do the warranty doesn't cover it.

2 years ago

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Reply from American Home Shield

Dear Angela, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 21st, 2023

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Pastor Tony Peaks Suffolk, VA

Prompt service Good contractor and accessibility

2 years ago

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Reply from American Home Shield

Pastor Tony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Kelly Kenner, LA

Service is fine as is most contractors that are assigned.

2 years ago

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Reply from American Home Shield

Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Monica Benion Springfield, MO

The company sent out was very good and the appt was relatively soon

2 years ago

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Reply from American Home Shield

Monica, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Mauricio Phoenix, AZ

Excelent customer service, efficient , sacung money

2 years ago

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Reply from American Home Shield

Mauricio, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Dwight Athens, TX

Professional. Always provide good service

2 years ago

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Reply from American Home Shield

Dear Dwight, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Ruth Fresno, CA

User-friendly website and nice professional staff

2 years ago

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Reply from American Home Shield

Dear Ruth, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Gail Young Dover, DE

Usually quick and responsive. follows up.

2 years ago

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Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Mary

Very nice, timely and answered all questions

2 years ago

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Reply from American Home Shield

Dear Mary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Sanjeev Cincinnati, OH

Service is timely manner, professionalism

2 years ago

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Reply from American Home Shield

Dear Sanjeev, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Melinda Houston, TX

Convenient service. It’s easy to schedule online.

2 years ago

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Reply from American Home Shield

Melinda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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L Rulon Phoenix, AZ

They have you work with CO. that send people who create issues so you have to call back.

2 years ago

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Reply from American Home Shield

Dear L. Rulon, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Deb Baldino North Charleston, SC

Love AHS. They are professional and quick to respond.

2 years ago

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Reply from American Home Shield

Deb, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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Kenneth Coleman West End, NC

Overall very professional!! Great skills

2 years ago Edited June 21, 2023

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Reply from American Home Shield

Kenneth, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 20th, 2023

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