American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Mark Bullhead City, AZ

We love AHS ! Very helpful and respectful

2 years ago

Reply from American Home Shield

Dear Mark, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Luisa

Excellent service and response to broken appliances!

2 years ago

Reply from American Home Shield

Dear Luisa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Lauren Martinez Belleview, FL

Help with my home when I needed it the most

2 years ago

Reply from American Home Shield

Lauren, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 18th, 2023

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Verified Customer

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John

Great customer service, very professional and timely.

2 years ago

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jan

AMS has held up there end and replaced my broken items.

2 years ago

Reply from American Home Shield

Dear Jan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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B King Birmingham, AL

Excellent service. Quick response to the problem

2 years ago

Reply from American Home Shield

B King, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Warner Las Vegas, NV

Under qualified contractors who seem to look for reasons to not fix the proplems.

2 years ago

Reply from American Home Shield

Dear Warner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Harry Hackett, AR

Always prompt. Always have wonderful techs.

2 years ago

Reply from American Home Shield

Harry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 13th, 2023

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Verified Customer

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Beverly

I haven’t had a problem in the past, but now I have an appliance that needs replaced. It has been a month in analysis, and I have heard nothing.

2 years ago

Reply from American Home Shield

Dear Beverly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Bernadette Atlanta, GA

Professional. Reliable. Good value for fee paid

2 years ago

Reply from American Home Shield

Dear Bernadette, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Kelly Washington, DC

I have hsa . The plumber was great. ASAP plumbing

2 years ago

Reply from American Home Shield

Dear Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Stuart Miami, FL

Very fast service and easy request process

2 years ago

Reply from American Home Shield

Stuart, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Jasmine Sacramento, CA

They’d rather send a repair man 95 times than just replace a single item. Frustrating

2 years ago

Reply from American Home Shield

Dear Jasmine, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Barry

Mark was timely and did a superb job, very satisified.

2 years ago

Reply from American Home Shield

Barry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Mary Temecula, CA

The serviceman was prompt, knowledgeable and caring.

2 years ago

Reply from American Home Shield

Mary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Brenda Grand Prairie, TX

response time. set me up with reliable people .

2 years ago

Reply from American Home Shield

Dear Brenda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Buddy Holbert (btb) Elgin, SC

Punctual service. Broad coverage. Professional customer service.

2 years ago

Reply from American Home Shield

Dear Buddy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Hope R. Sinclair Portsmouth, VA

Too expensive and not everything is fixed in a timely manner nor do they always agree to fix items

2 years ago

Reply from American Home Shield

Dear Hope, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Christopher St Louis, MO

Professionalism of contractors and quality of work.

2 years ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Briana Cardona Frisco, NC

Speed of getting someone out to fix the problem

2 years ago

Reply from American Home Shield

Briana, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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David

Your company is not clear on coverage My water heater went out they only cover a portion It should covered 100 % That’s why we pay a premium

2 years ago

Reply from American Home Shield

Dear David, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Richard Harker Heights, TX

Have done amazing job ever since i have been a customer.

2 years ago

Reply from American Home Shield

Richard, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Robert Little Rock, AR

Ease of reporting a problem. Also provide contractor information.

2 years ago

Reply from American Home Shield

Dear Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Vijay Kalaga Houston, TX

Quality technicians and prompt responses

2 years ago

Reply from American Home Shield

Dear Vijay, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Lewis

Timely and effective work, very informative.

2 years ago

Reply from American Home Shield

Dear Lewis, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Pamela Houston, TX

Got someone out to take care of problem quickly

2 years ago

Reply from American Home Shield

Dear Pamela, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Jennifer Kepke-Beathard Los Angeles, CA

Quick response; quality service providers.

2 years ago

Reply from American Home Shield

Dear Jennifer, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Bradley perez-melgar Casa Grande, AZ

The technician was great and informative

2 years ago

Reply from American Home Shield

Dear Bradley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Fran Oklahoma City, OK

Great Service for each items covered, Thank you

2 years ago

Reply from American Home Shield

Fran, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Jose Detroit, MI

Overall satisfaction. Service is quick and great

2 years ago

Reply from American Home Shield

Jose, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Mohan Livermore, CA

Excellent service Punctual Knowledgeable Professional

2 years ago

Reply from American Home Shield

Mohan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Elizabeth Sisson Fort Myers, FL

Quick service, knowledgeable technicians

2 years ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Jackie WI

Response time is terrible after initiating a claim you have to come tact them to find out what’s going on.

2 years ago Edited September 27, 2023

Reply from American Home Shield

Dear Jackie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Sep. 27th, 2023

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Verified Customer

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Lisa San Antonio, TX

Always quick to respond. Professional and helpful.

2 years ago

Reply from American Home Shield

Lisa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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John Carrollton, TX

Easy to work with and the staff is great.

2 years ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Tom James Lenexa, KS

It is difficult to talk to a person. Results of membership have been good.l

2 years ago

Reply from American Home Shield

Dear Tom, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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billyq stanley

Very easy and service was dispatched very quickly

2 years ago

Reply from American Home Shield

Billy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Kimberly Watertown, MA

The specialist that came was prompt and friendly

2 years ago

Reply from American Home Shield

Dear Kimberly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Angela Sanders

Second time air conditioning died Monday, third trip for same repair scheduled for Wednesday.

2 years ago

Reply from American Home Shield

Angela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Robert LeWinter Palm Desert, CA

Great technician. Quickly solved my problem.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Robbin

Very satisfied with the services over the last 3 ỷears.

2 years ago

Reply from American Home Shield

Robbin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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John McClamroch Greensboro, NC

My backed-up sink was unstopped in no time!

2 years ago

Reply from American Home Shield

John, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Gary Texarkana, TX

Prompt service from American Home Shield

2 years ago

Reply from American Home Shield

Dear Gary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Ayman Orlando, FL

Great and fast service. With know cost 😁

2 years ago

Reply from American Home Shield

Dear Ayman, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Robyn Berndt

They were prompt in processing our recent requests

2 years ago

Reply from American Home Shield

Robyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Curtis Sumter, SC

They actually send real professionals instead of cousin it

2 years ago

Reply from American Home Shield

Dear Curtis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Rui Shen Buford, GA

The service is great and technician is good

2 years ago

Reply from American Home Shield

Dear Rui, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Doris Dallas, TX

The two service men were very helpful and kind.

2 years ago

Reply from American Home Shield

Dear Doris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Rita

quick response, professional service provider

2 years ago

Reply from American Home Shield

Rita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Shannon Jackson

Great service. They have been so helpful

2 years ago Edited September 27, 2023

Reply from American Home Shield

Dear Shannon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 20th, 2023

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