American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Milton

Great company and service glad to have you

1 year ago

Reply from American Home Shield

Hi Milton, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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NotMe

AHS is the biggest scam on the planet, if you don't know their game. NEVER accept the $ they offer or the service they offer without a 2nd opinion.

1 year ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Michael

they responded quickly and the repair was completed.

1 year ago

Reply from American Home Shield

Hi Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Joyce G.

Both claims that I've filed have been promptly actioned.

1 year ago

Reply from American Home Shield

Hi Joyce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Delores

They answer right away but the prices are ridiculous.

1 year ago

Reply from American Home Shield

Hi Delores, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 19th, 2024

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Verified Customer

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Sharon

This program has been a life saver with our appliances.

1 year ago

Reply from American Home Shield

Hi Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Cleveland

Overall Good support. Slow on recalls. Calls back in a timely manner.

1 year ago

Reply from American Home Shield

Hi Cleveland, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Michael

Poor coverage when neeeded, cost a lot monthly and also pay for service call Repair people are great

1 year ago

Reply from American Home Shield

Hi Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Sue

premium is skyrocketing wondering if its cheaper to just put $ aside

1 year ago

Reply from American Home Shield

Hi Sue, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Richard Ruhl

Prompt response and courteous service!!!

1 year ago

Reply from American Home Shield

Hi Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Robert

Excellent services and customer service.

1 year ago

Reply from American Home Shield

Hi Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Maria

The monthly prices have increased significantly in the past two years.

1 year ago

Reply from American Home Shield

Hi Maria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Juan

Last repair they provide me with an excellent company.

1 year ago

Reply from American Home Shield

Hi Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Rosa Lima

Communication is sometimes difficult. The 30 30 work guarantee is unrealistic.

1 year ago

Reply from American Home Shield

Dear Rosa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jacki

Quick response to work orders. Reasonable pricing

1 year ago

Reply from American Home Shield

Hi Jacki, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Ike Reighard

A valuable insurance policy for your home!

1 year ago

Reply from American Home Shield

Hi Ike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Najmus

MOST HORRIBLE SERVICE. MORE THAN 9 WEEKS AND REFRIGERATOR IS STILL NOT REPAIRED. NO BODY CARE. NOBODY GIVE A DAMN ABOUT US.

1 year ago

Reply from American Home Shield

Hi Najmus, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Pranav Shah

AHS has sent a provider 5 times and still hasn’t fixed my dishwasher. I opened a BBB complaint and it still hasn’t been resolved.

1 year ago

Reply from American Home Shield

Hi Pranav, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Nancy Johnsom Cincinnati, OH

Fast and efficient. Had somebody to my home right away.

2 years ago

Reply from American Home Shield

Dear Nancy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Sue North Hollywood, CA

Easy to book service. Good contracters.

2 years ago

Reply from American Home Shield

Dear Sue, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Tammie Brockschmidt Las Vegas, NV

Very fast service and a great quality repair service.

2 years ago

Reply from American Home Shield

Dear Tammie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Kim Windsor, CA

I was able to call and get a repair quick

2 years ago

Reply from American Home Shield

Dear Kim, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Christopher

Very quick response when the service request was placed.

2 years ago

Reply from American Home Shield

Dear Christopher, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Andrea Luke (Andrea L) Montreal, QC

Ilike that the person that came to fix my washer and dryer as repiriable

2 years ago

Reply from American Home Shield

Dear Andrea, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Garry Naples, FL

Ease of making a claim. Promptness of service call.

2 years ago

Reply from American Home Shield

Garry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Mary

Very easy to work with. Fast at getting you service

2 years ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sterling Lufkin, TX

Timely service and great business practices

2 years ago

Reply from American Home Shield

Sterling, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Marry Atlanta, GA

They are helpful and there when we need them

2 years ago

Reply from American Home Shield

Dear Marry, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Nancy Newport News, VA

They said our hvac unit was improperly installed so they didn't have to replace our unit. Very disappointed with this company.

2 years ago

Reply from American Home Shield

Dear Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Ben Miramar Beach, FL

AHS finally hired an HVAC company in Ft.Walton Beach

2 years ago

Reply from American Home Shield

Dear Ben, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Naomi Greenfield Pompano Beach, FL

2 years ago

Reply from American Home Shield

Naomi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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luis montoya CA

good service and fix the problem fast and clean

2 years ago

Reply from American Home Shield

Luis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jo Weber CA

We were quickly connected to a reputable company to help.

2 years ago

Reply from American Home Shield

Dear Jo, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Cassandra Giddings Waco, TX

The service was easy to schedule, prompt and effective.

2 years ago

Reply from American Home Shield

Cassandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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barry bloomfield Las Vegas, NV

Great Service So Happy how quickly it was done

2 years ago

Reply from American Home Shield

Dear Barry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Melanie Rockledge, FL

value for money, security and comfort of knowing help is readily available

2 years ago

Reply from American Home Shield

Dear Melanie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Elizabeth Henderson, NV

Representative resolved my issue quickly.

2 years ago

Reply from American Home Shield

Elizabeth, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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rick monnier Troy, OH

They were very proactive in resolving our washer problem.

2 years ago

Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Leann Rash Hot Springs, AR

It is Easy, reliable, and affordable!!!!

2 years ago

Reply from American Home Shield

Dear Leann, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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David Oliver Rogersville, MO

Most of their contractors are very competent and professional.

2 years ago

Reply from American Home Shield

Dear David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Pamela Saxton Villa Rica, GA

Price and overall savings . Knowledgeable professionals

2 years ago

Reply from American Home Shield

Dear Pamela, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Pat Stout Pearland, TX

Awesome service, super fast and easy to work with!!!

2 years ago

Reply from American Home Shield

Dear Pat, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 3rd, 2023

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Verified Customer

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Ron Ronk

Kenny was Pleasant, knowledgable, and fast

2 years ago

Reply from American Home Shield

Dear Ron, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Kevin

Always on time and efficient. Best value for the money.

2 years ago

Reply from American Home Shield

Dear Kevin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Janet Roddy Marlin, TX

Very helpful and resolved the issues in a timely manner.

2 years ago

Reply from American Home Shield

Janet, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Debra

The employees are very professional and knowledgeable.

2 years ago

Reply from American Home Shield

Debra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Valerie Elliott

It was an easy process and the scheduling was quick.

2 years ago

Reply from American Home Shield

Valerie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Berenice Phoenix, AZ

Things were good, issues fixed. Would recommend them.

2 years ago

Reply from American Home Shield

Dear Berenice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Nathaniel Albany, GA

I like everything about the customer service

2 years ago

Reply from American Home Shield

Dear Nathaniel, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Leslie Gallagher Palm Springs, CA

We like the speed at which a repair person is dispatched.

2 years ago

Reply from American Home Shield

Dear Leslie, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

American Home Shield Reviews