American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Teri Johnson Leavenworth, WA

Prompt response times and good local service providers.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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ZINETTA R. BAKER Sanford, FL

Timeliness of service is a GREAT asset of this home warranty plan.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Lue Margate, FL

She provided the information i needed about my refrigerator

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Peter Springfield, MA

Overall good, just took a long time for a tech to be assigned

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Imran Phoenix, AZ

Not ready to listen to customer and understand the problem . Always quoting pre learned information and not solving customer problems

1 year ago

Reply from American Home Shield

Hi Imran, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Cheri Harker Heights, TX

I like the speed in which the people come out.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Ted Laredo, TX

Fast response and ease of scheduling a repair.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Victoria Erie, CO

Prompt response for service. Reliable service providers.

1 year ago

Reply from American Home Shield

Hi Victoria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2023

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Verified Customer

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Gail Springfield, OH

Professionalism and good customer service.

1 year ago

Reply from American Home Shield

Hi Gail, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 19th, 2023

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Verified Customer

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Todd Columbia, MO

I gotten the service I need quickly, as in a few days.

1 year ago

Reply from American Home Shield

Hi Todd, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 19th, 2023

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Verified Customer

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Jon Schroeder Vancouver, WA

Great program and would highly reccomend.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Christine Denver, CO

See comments below . Excellent service and great investment.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Sharmane S Charlotte, NC

Ease of placing a service request and service updates.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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Mylah Baton Rouge, LA

Like the service but dislike the cost! They are pricing seniors out.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Frederick Alpharetta, GA

Quick response and professional service people.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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William Norris Charlotte, NC

Fast service dependable technicians reasonably priced

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Angelica Boca Raton, FL

Excelent and very professional attention!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Latisha Chicago, IL

They knew what the problem was and fixed it successfully.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Anthony Dayton, OH

Still waiting on my service to be scheduled and completed.It’s like pulling teeth after they get paid. 2 nd time we paid and no one ever show up

1 year ago

Reply from American Home Shield

Anthony, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Pamela Richmond, VA

Good service for the money paid every month.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Harlon Norse

Contractors gouge customer for uncovered repairs. Kills any savings from the warranty service.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Karen Wooten El Mirage, AZ

Home shield has always been there when I need them.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Becky Carter Plezia Bridgeville, PA

Great value for your money. Peace of mind.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Melissa Portales, NM

They get repairs done quickly even in my small rural town

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Stephen

When I have a need for a repair, I need service right away and not 24/48 hours later.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Debra Mata Kennewick, WA

Very satisfied with technician, very friendly & efficient.

1 year ago Edited May 24, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Mandy Meloon

It has been nothing but a struggle to get a home repair completed. The contractors never complete a job and they are unprofessional and difficult.

1 year ago

Reply from American Home Shield

Mandy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Dock Birmingham, AL

Good prompt response. Very professional service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Harold

Customer service is Great, and the repairs were Great.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Daniel Compean Richmond, TX

Coverage and professional services all the time.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Kenneth Minneapolis, MN

Awesome service and very prompt. Highly recommend

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Sri K Round Rock, TX

I recently bought the warranty and went through lot of hazzle for my first claim and they always try to find something to deny the claim.

1 year ago

Reply from American Home Shield

Hi Sri K, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Peter Goldstein Ashburn, VA

like that the work gets done the first time.

1 year ago Edited October 27, 2023

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Verified Customer

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Oscar Gomez Las Vegas, NV

Quickness and easiness in putting in a service request

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Oscar, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Verified Customer

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Irene Dennie Richmond, CA

Excellent service....prompt and issue resolved.

1 year ago Edited October 19, 2023

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 22nd, 2023

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Verified Customer

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CLIFFORD San Angelo, TX

It delivers when you call with a problem

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Clifford, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

May. 25th, 2023

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Verified Customer

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REBECCA New York, NY

was easy to get appointment and updated me on progress

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 15th, 2023

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Verified Customer

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joseph a rogers Lakeland, FL

The representative s did a great job. Thanks

1 year ago

Reply from American Home Shield

Hi Joseph,
Thank you for your feedback!

Jan. 12th, 2023

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Verified Customer

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Chris Collier Mukilteo, WA

Very quickly responded to my service request.

1 year ago

Reply from American Home Shield

Hi Chris, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Santos m gamez Corpus Christi, TX

Very responsive when called for services

1 year ago

Reply from American Home Shield

Hi Santos, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Lisa Anderson-Wyman Laurel, MD

Excellent coverage and problem resolution

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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Verified Customer

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Melanie College Park, MD

Lately, scheduling an appt has been quick and easy.

1 year ago

Reply from American Home Shield

Hi Melanie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Norden Gilbert Chicago, IL

Quick response and excellent contractor assigned.

1 year ago

Reply from American Home Shield

Hi Norden, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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John Rodriguez Bartow, FL

Great company and kept me informed every step of the way.

1 year ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Juan M. Diaz Davila Colorado Springs, CO

Very profesional people and take care very fast my problems

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Irene Mary Murrieta Oxnard, CA

Great Job in Repairing my Shower an Toilet.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 9th, 2023

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Verified Customer

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Morin Jarrell, TX

Responded quickly to my service request.

1 year ago

Reply from American Home Shield

Hi Morin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Verified Customer

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Linda Wright Haslet, TX

I have always had good service techs come to do repairs

1 year ago

Reply from American Home Shield

Hi Linda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

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Verified Customer

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Donna Shaw-Edsel Hayden, ID

Efficient, very pleasant and helpful. Thank you

1 year ago

Reply from American Home Shield

Thank you for the fantastic review Donna! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Verified Customer

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Yolanda Ellis Hughesville, MD

Very professional. Highly recommended. Love AHS!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 9th, 2023

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