American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Brian

On time and know what is wrong and fix quick

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Brian. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Jonathan

Best warranty to have for your house period.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jonathan. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Melissa

Highly recommend purchasing this home warranty .

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Melissa. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Lowanna

They cheated me out of fixing my central air unit. That was covered since I bought my house in 2020

1 year ago

Reply from American Home Shield

Hi Lowana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Saratou

Positive experience, great service, quick and professional

1 year ago

Reply from American Home Shield

Dear Saratou,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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J M

Great service fixing my stove and washing machine

1 year ago

Reply from American Home Shield

Hi JM, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Nandini

It is easy to put in a claim and be assigned a company!

1 year ago

Reply from American Home Shield

Hi Nandini, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 4th, 2024

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Verified Customer

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Carmen

Service was scheduled fair soon, within 2 days.

1 year ago

Reply from American Home Shield

Hi Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 4th, 2024

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Verified Customer

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Karen Simmons

Excellent customer service and repairmen.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Karen. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Robin

Good customer service. Fast and efficient

1 year ago

Reply from American Home Shield

Dear Robin,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Matilda

Excellent service . Work ethics second to none

1 year ago

Reply from American Home Shield

Dear Matilda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Linda

So far I would rate a 5. My claim is still ongoing.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Linda. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Sharon

The vendors are professional and timely.

1 year ago

Reply from American Home Shield

Dear Sharon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Christine Westbrook

Appointments were very easily scheduled!

1 year ago

Reply from American Home Shield

Christine We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Stephen

Replacement options when repairs exceed certain values.

1 year ago

Reply from American Home Shield

Dear Stephen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Jenelle

Everything was swift and a smooth process.

1 year ago

Reply from American Home Shield

Dear Jenelle,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Nicholas

Easy to understand coverage and systems. Response times are excellent.

1 year ago

Reply from American Home Shield

Dear Nicholas,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Karl

Fast and efficient The repairman was on time

1 year ago

Reply from American Home Shield

Dear Karl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Kasee

I like my peace of mind knowing that I’m protected

1 year ago

Reply from American Home Shield

Dear Kasee, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 24th, 2024

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Verified Customer

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Jamie Vanhooser

Timely manner, great customer service with great explanations.

1 year ago

Reply from American Home Shield

Hi Jamie, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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David

Speedy service and good service too. Quality technicians

1 year ago

Reply from American Home Shield

Hi David, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Rav

Prompt and excellent customer service and assistance!

1 year ago

Reply from American Home Shield

Hi Rav, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Maya

I am satisfied with the services I have been provided so far.

1 year ago

Reply from American Home Shield

Hi Maya, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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John

I like professional people & fast response

1 year ago

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Anna

I didn't like the rules we had to wait thirty days to get our check.

1 year ago

Reply from American Home Shield

Hi Anna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Patricia A Smith

Timely, efficient, and professional service.

1 year ago

Reply from American Home Shield

Hi Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Anthony

Having this warranty gives me peace of mind.

1 year ago

Reply from American Home Shield

Hi Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Jennifer

Great service and good workmanship provided

1 year ago

Reply from American Home Shield

Hi Jennifer, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Linda

I like how the folks on the phone work to help when possible.

1 year ago

Reply from American Home Shield

Hi Linda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Brenda

As a whole wonderful however had to wait for two weeks for dryer.

1 year ago

Reply from American Home Shield

Hi Brenda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Rhonda

Easy and convenient Always there when you need them.

1 year ago

Reply from American Home Shield

Hi Rhonda,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Victoria

Sep. 9th, 2024

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Verified Customer

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Paige

I have been a customer for almost 20 years. We love AHS!

1 year ago

Reply from American Home Shield

Hi Paige, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

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Verified Customer

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Ernest

Horrible service. Wouldnt recommend. Poor communication, poor notes, poor comprehension. Can't wait for our service to expire.

1 year ago

Reply from American Home Shield

Hi Ernest, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Milton

Great company and service glad to have you

1 year ago

Reply from American Home Shield

Hi Milton, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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NotMe

AHS is the biggest scam on the planet, if you don't know their game. NEVER accept the $ they offer or the service they offer without a 2nd opinion.

1 year ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Michael

they responded quickly and the repair was completed.

1 year ago

Reply from American Home Shield

Hi Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Joyce G.

Both claims that I've filed have been promptly actioned.

1 year ago

Reply from American Home Shield

Hi Joyce, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Delores

They answer right away but the prices are ridiculous.

1 year ago

Reply from American Home Shield

Hi Delores, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 19th, 2024

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Verified Customer

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Sharon

This program has been a life saver with our appliances.

1 year ago

Reply from American Home Shield

Hi Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Cleveland

Overall Good support. Slow on recalls. Calls back in a timely manner.

1 year ago

Reply from American Home Shield

Hi Cleveland, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Michael

Poor coverage when neeeded, cost a lot monthly and also pay for service call Repair people are great

1 year ago

Reply from American Home Shield

Hi Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Sue

premium is skyrocketing wondering if its cheaper to just put $ aside

1 year ago

Reply from American Home Shield

Hi Sue, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Richard Ruhl

Prompt response and courteous service!!!

1 year ago

Reply from American Home Shield

Hi Richard, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Robert

Excellent services and customer service.

1 year ago

Reply from American Home Shield

Hi Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Maria

The monthly prices have increased significantly in the past two years.

1 year ago

Reply from American Home Shield

Hi Maria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Juan

Last repair they provide me with an excellent company.

1 year ago

Reply from American Home Shield

Hi Juan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Rosa Lima

Communication is sometimes difficult. The 30 30 work guarantee is unrealistic.

1 year ago

Reply from American Home Shield

Dear Rosa, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jacki

Quick response to work orders. Reasonable pricing

1 year ago

Reply from American Home Shield

Hi Jacki, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Ike Reighard

A valuable insurance policy for your home!

1 year ago

Reply from American Home Shield

Hi Ike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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Najmus

MOST HORRIBLE SERVICE. MORE THAN 9 WEEKS AND REFRIGERATOR IS STILL NOT REPAIRED. NO BODY CARE. NOBODY GIVE A DAMN ABOUT US.

1 year ago

Reply from American Home Shield

Hi Najmus, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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