American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Brenda Robinson North Las Vegas, NV

Excelent customer service. There was no time waisted. The tec came out, was friendly and fixed my issues. Will definatly recomend.

7 years ago

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Andi Curry Thomasville, NC

We had a problem with a plumber and they do not back their venders mistakes you are on your own. If I use a company and they say I have to use their vender they should help me if they make a mistake. The plumbing company still will not help me with their mistake or call me back.

7 years ago

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Vicki Dedio Naples, FL

I will never use this company again. There is an average of a 45 minute wait to talk to a representative. The representatives tell you what they think you want to hear. They made me pay twice for a service call that was misdiagnosed and they won't refund their $75.00 service call fee. The HVAC companies they contract with won't make emergency service calls on a weekend or in the evening when the representatives tell you that they will. AND now they won't let me cancel my monthly subscription without jumping through hoops. DO NOT USE THEM!!

7 years ago

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Marion Savin Camden, DE

The biggest thing I have problem with is time you have to wait to talk to anyone about your problem. Even the repair people have the same problem. WHY????

7 years ago

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JOHN HART Cross Junction, VA

Just ok. Watch the fine print and the contractors they use. We had a plumbing issue that never got resolved because the plumber knew how to get by AHS verbiage so they could over charge us to fix the problem. What they didn't realize is that I'm in the business and knew exactly what they were trying to do. AHS doesn't cover alot including refrigerate in your hvac system. Definitely not worth it.

7 years ago

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Libby Torres Blair, NE

Great experience with the service professional AHS provided, and the claim went exactly as they said it would. Painless! And so worth the money ?

7 years ago

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JC Cockrell Columbus, OH

The first tech came to my house 12-22-17 a determined that my 13 year old fridge should be replaced. AHS wanted a second opinion. The second Tech (from another company) came out in January and made the same determination. It’s 2-8-18 and I still don’t have a working fridge. I CAN NOT and WILL NOT recommended AHS to anyone. The independent techs were helpful but my experience with AHS Corporate has been terrible. I tried to call their 800 Number and the projected wait was 64 minutes! I hung up the phone

7 years ago

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Pat Bedell Swartz Creek, MI

Took them 11 days to receive and install a furnace. I had a two week old baby in the house at the time. I understand waiting a week or two for any other appliance but a furnace in the middle of winter. Absolutely terrible of them to make my family freeze for 11 days and not offer to cover a hotel stay or a stipend to pay for my space heater costs. Very dissatisfied for the way they handle furnace claims.

7 years ago

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Lea Lawton, OK

I don't like the fact that if a company doesn't fix things properly and you don't like their service that i as a customer do not have the right to refuse their service and use another AHS contractor.

7 years ago

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Shelton Jackson Cypress, TX

Every time I’ve had an experience with AHS it’s been nothing less than Stellar!! I would recommend them to anyone without home warranty!!

7 years ago

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Carrie Findysz Glendale, AZ

Every time I needed something fixed, got immediate response and fixed in a timely manner!!! Love the service and Trudy I have in AHS

7 years ago

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Jacquelyn Taylor Robinson Garland, TX

Needed refrigerator repair I had over 7 service calls to repair our refrigerator that was obviously irreparable and then received the run-around for replacement not satisfied with the level of service or the lack of service which we experienced

7 years ago

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Rich Barone Apex, NC

AHS has the worst customer service I've ever experienced. I called about a Service call that had been opened for two weeks already, waited on hold for 44 minutes, then was told I would have to call back because their computers were down. We have been without heat in our primary living space for three weeks now, with a one-year-old at home. They claim the part won't be available for several more weeks, but I can find it on Amazon, and a dozen other places, with two day delivery. I will be cancelling the contract the moment this service call is resolved.

7 years ago

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Sabrina Fountain, CO

AHS has always answered all of our questions and provided us with the best customer service. We are so happy we chose to go with AHS.

7 years ago

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George Doumani Meridian, ID

The serviceman was at my house to repair my dishwasher . Extremely knowledgeable and very accommodating to my time frame to get the job done

7 years ago

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Neil Minton Dallas, TX

The companies that they select to service their home owner contracts are top notch and go a step beyond to handle the repair.

7 years ago

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B Sherman Wichita, KS

They charge $75 per occurance and if it is a repeat occurance outside of 60 days they charge you again. Additionally they don’t cover many of the items and tasks required to complete the repair. I had a water heater fail and the plumber charged me $375 that wasn’t covered by AHS for pipe modifications. I had a leak in a pipe due to missing parts and AHS won’t cover the repair because it is a result of missing parts. Buyer beware!!

7 years ago

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Michael Conner Collinsville, OK

I have a GE washer and I’ve been trying to get it fixed since December 27/2017 and now it’s January 25th/2018 and it’s still not working properly.there has been three different service technicians to work on it but not fixed yet. Parts have been and sent to my home address but what was received was incorrect to replace the bad part.The time wasted getting American Home shield to launch another work order and time wasted to schedule my life around a service technician four hour window is just way beyond acceptable.

7 years ago

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Roy Gamble Flat Rock, AL

I a, still waiting for my plumbing call to be serviced. This order was placed in late November. The plumber called today, January 24 and postponed again. It takes an average of 57 minutes to speak to a live person at American Home Shield . This is terrible. I have contacted the local tv news stations in Huntsville Alabama about the problem. tThey are coming to interview me about the terrible service.

7 years ago

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Mike Roberts Plano, TX

For minor issue they have been okay but the last service was denied for not normal ware and tear. Weird thing was that it was my plumbing enclosed in the wall, that I have never touched??? Plus it took 2 months to get the answer and took me constantly calling the plumbing company and AHS to finally be told sorry.

7 years ago

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Rick Page Yadkinville, NC

First class repair operators. Customer service top notch. Always courteous and helpful. Best in its class for price and service

7 years ago

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Larry B Miller Matteson, IL

I’m appalled that I have been a customer of AHS for years and I can’t get anyone to call me back concerning not raising my monthly rates on the 4 properties I have and pay for each month. The customer service is not good as far as you have to hold on for 30 plus minutes when you call to get the vendor you want

7 years ago

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Pamela Collins Boerne, TX

It took forever to communicate with them on the phone. Outrageous wait times. My washer had to be replaced and they replaced it with a model that did not have the same features as the one I had. The offered model was a base model, and to receive anything better you had to pay additional money. After receiving it and trying to get in touch with them about the problems, they informed me that they did not have to replace it with LIKE functions.

7 years ago

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Garza Corpus Christi, TX

Plumber was very good and explained what our problem was and how to better understand how the way the pipes at our house work

7 years ago

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Inett Lindley Marietta, GA

Contracted companies are outstanding. However AHS's customer service & phone system, ability to speak with management is atrocious. I've been awaiting a call back since October, 2017 regarding misapplication of a payment and a rude attendant. I even withheld a payment anticipating a call. Never received one.

7 years ago

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khalil hamid Clifton, NJ

My first experience with this company and will be the last after they fix my heat hopefully before i freeze to death. 1. Impossible to reach over the phone. 2. The contractor they assigned to fix my heat never answered my calls and his "voice mail is filled" 3. I lost my heat in below freezing conditions. No urgency on their behalf. 4. I have to wait 24 hrs in the extreme called for the contractor to setup an appointment. 4.This is not worth your money at all. I am cancelling.

7 years ago

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Donna Ray Woodbridge, VA

Our last service call was a nightmare, to say the least. We found a leak under the sink in the master bedroom, did the online service request on Dec. 2, 2017, which was a Saturday, no response, called on Sunday and we were told it would take 24 hours for a response, the leaks had gotten worse and we weren't provided any solutions, other than waiting the allotted time. Unacceptable!!! There should be some type of emergency provisions in place to handle emergencies, so we ended up canceling the request, but we had already paid for the service. We checked our account and the refund had not hit by the 6th of Dec., then we called again and was told that we had to call and request a refund, then it would take 10-14 day, waited, still nothing, called again because we still haven't received the refund, not on this call it had not been processed yet and it would take 10-14 days to post. We asked to speak to a manager, that wasn't possible since the rep. had explained the issue to us. So, it is now 01/12/2018, and we have yet to receive the refund. My husband called and got the run around again on 01/10/2018. This has been the worst issue we have had with this company, but not the only one.

7 years ago Edited September 14, 2021

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Ruth Whaley Porter, TX

Called American home shield for service on my LG washer. The company they sent out said it was a computer in front of washer and seal. Said it would be 5-7 days. Didn't hear back from them . I called them and they said they couldn't order the parts needed that ams had to. Called me 2 weeks later and said that I had an appt for 1-12. Then called back and said they had one for 1-10. Then on 1-10, tech called and said ams ordered wrong part. So waiting again. Sad that they don't care for their customers .

7 years ago

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Nancy Peachtree City, GA

The first time I called AHS I never received a call back. The second time I called the gentleman who came out to my house was professional and courteous. A different technician came a month later to fix the problem but recently I have discovered that my refrigerator has the same issues. I don’t believe the problem was resolved.

7 years ago

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William Vine Grove, KY

I have always got quick and awesome service. Service companies call promptly show up on time and complete the work in a perfessional manner .

7 years ago

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Jw Johnson Chesapeake, VA

AMH was very concerned about my home repairs. They were very helpful and quick at resolving my issues with broken appliances.

7 years ago

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Jeffrey Elixson Lake Butler, FL

American home shield did not help me out any my air broke and they sent someone out to look at it he wasn't even there five minutes and he was gone then get a phone call from American home shield saying they was not going to fix it because it was pre existing problem which was not the case said there was oil and stuff all round it that's been there awhile special I decided to go check for my self and it was clean nothing was found I cancelled my warranty and I will not recommended American home shield to anyone and I mean anyone. Jeffrey Elixson lake Butler FL

7 years ago

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RUSSSEL SAVAGE Lorida, FL

My wife is extremely pleased with the promptness and quality of our experience since we are very rural and don't normally get such good service.

7 years ago

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Sanja Glen Burnie, MD

Month later, I am still trying to reach someone to discuss outstanding ticket. I have spent 6 hours on hold where nobody picks up the phone and phone finally disconnects. One time young lady with limited English answered to tell me her system is down and hung up because nobody else was willing to pick up that had system up. Extremely not what I would expect after paying big bucks for hardly using in the past 10 years.

7 years ago

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Joseph Kishmarton North Las Vegas, NV

Twice in 3 months (or less) I had my microwave fixed and the third time I had it replaced. So I spent $250.00 for nothing. The first repairman said I should just replace the unit. What good is the insurance when you continue to fix something the repairman feels should be replaced?

7 years ago

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Ashley Sickles Morgantown, WV

First off: I have had a claim reimbursement in for over 60+ days now! I have been told it was mailed twice now. I still do not have it. I have had to pay late fees, etc to the contractor because of AHS's lack of fulfilling their promises. I have contacted customer service numerous times & get the same answer "its been mailed". Well, I want tracking on it & it expedited at this point! I am over constantly waiting and you can deduct $$ for my monthly fees instantly but can't reimburse me?

7 years ago

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Julie Berger Kissimmee, FL

Always some excuse why the item isn’t covered. I had to replace the AC myself as they just kept doing a bodge job and charging me $1200 for freon . Now my pool pump isn’t covered even though I’ve paid extra to cover it for 8 years. Worked out I would have saved a lot of money if I just had the repairs done myself. In 8 years they have replaced nothing. Don’t go with this company.

7 years ago

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Sheila Currin Murrell Hurt Ruther Glen, VA

I tried for5 days to speak to someone, waited on hold over an hour and still no one ever came to the phone I guess because it was an existing order. However, I had someone call to start a new account and rep picked up the phone right away. No way to run a business. Whatever happend to customer service. I've been a customer with this company for 3 years. I can't wait until this contract is over so I can look for another company.

7 years ago

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Kathy Corey Seminole, FL

So far I’ve used my warranty for kind of minor issues. I have been very pleased. Going forward should I have a major issue I hope I’ll be just as pleased.

7 years ago

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Nancy Smith Girard, PA

It's nearly impossible to get a human voice to make a service call. Wait time could be over an hour. The automated option is fine but with your new policy of payment first doesn't work well with me. I refuse to give a credit card or bank account number on line. I much preferr d the old way of paying the service call to the service provider.

7 years ago

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Danny Revelo Stanhope, NJ

Worst experience ever...I have requested service for a boiler issue twice, but I haven’t heard from the repair man or ahs neither. I have spent some hours to contact ahs but it never goes through. I have called the repair man leave a few voicemail and no reply for any of the parts at all. However they already charged me the premium for this month...I hope ahs or the repair man has the decency to contact and solve this issue otherwise I’m going to get another provider..

7 years ago

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Laura Ryan Moorpark, CA

It's literally impossible to speak to a human on the phone, unless you want to wait on hold for over an hour. We had a Trash Compactor that was deemed not repairable. We chose to purchase a new one and AHS would reimburse us. It took a good month emailing our proof of purchase for them to finally say they had it. It then took another 2 months to receive reimbursement.

7 years ago

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Brett Maikowski Sachse, TX

I’ve had 2 AHS warranties and have been very disappointed with both. Very little is actually covered when you put in a claim. Their electrician lied on his report so that my repair wouldn’t be covered. Three additional electricians came to my house and said my repair should’ve been covered. American Home Shield has rude customer service reps who will raise their voice on the phone with you if you disagree with them. I will never purchase another warranty from AHS.

7 years ago

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Hamie Queen Creek, AZ

Plus: requesting service online is easy. Negative: delays in getting onsite repair scheduled, delays in AHS approval of repairs to the contractor, delays in ordering parts as AHS directs this. Also, most contractors have been good. However; when a contractor didn’t drain my water heater and caused more damage from the leak, I called AHS for a new contractor with 45 min hold time, the new contractor drained it then and AHS charged me for 2 contractor visits. The phone support was rude when I called to dispute (hold time 45 min again) the charge due.

7 years ago

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Deborah Ellis Pasadena, CA

Very poor customer service. Issue: Wait time is consistently about 30-45 mins. Recommendation: hire more staff, set up live reps on an auto call back system. I called 2-3 times re a billing issue ea rep stated the issue well be taken care of - at 1 point one rep told me to do the follow-up billing process. Each rep assured me the billing would be corrected --- is was not correct, I continue to pass due statement on a paid bill.

7 years ago

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Barbara Johnston Reno, NV

If you use the internet to set up up the request for help you are ok but if you need to talk to customer service you Re on the phone for over an hour on hold. This is unacceptable.

7 years ago

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Donna Gilbert, AZ

I’ve waited on hold for over 2 1/2 hours total for 3 phone calls to AHS. Today was over 40 minutes. Someone picked up the line and I said Hello and the line was just left open; I repeatedly said HELLO! AHS has debited my account for $75 in December for a phantom visit in June 2017. No help at all with phone calls, Facebook messages, emails. Also I am disputing this charge with my bank. Going to cancel contract if our account is not credited soon.

7 years ago

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Steven Cole East Saint Louis, IL

If I could give a NEGATIVE RATING IT WOULD BE -5 STARS! The 2nd failure of the company for me and now that I've seen these reviews, I'm not surprised. If you are considering buying a warranty from American Home Shield, please don't waste your money. Research further, read more reviews, and save yourself the frustration of dealing with this failure or an organization.

7 years ago

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VICTORIA JONAGAN Kansas City, MO

We have no heat in hour house. We have tried to reach someone and spent several hours on hold yesterday. We were finally told that they would send someone by in 4 hours and no one came and couldn't get in touch with anyone. 2 hours later someone finally us and told us they didn't know when they would get a technician out. Been on hold for over an hour again this morning. Still no heat and now out pipes are frozen. With I would have went with AB May for our home warranty.

7 years ago

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Gaylon Ray Texas City, TX

After the initial contact it has been impossible to contact the company to go to the next step of replacement of the appliance. I was on hold for hours each tine I tried to get some information. My situation makes it almost impossible to sit and wait on the phone. Also on the policy being sold to he, it was stated most claims are paid in 48 hours on average. Not in my case obviously . Carry on Gaylon Ray

7 years ago

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