American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Prince Richmond, TX

Professional and good customer centric service

1 year ago

Reply from American Home Shield

Dear Prince, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star star star star

Priscilla Lynch

Love the ease of placing Service Request.

1 year ago

Reply from American Home Shield

Dear Priscilla, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Dionne Hampton, GA

I have peace of mind with reputable people coming to my home.

1 year ago

Reply from American Home Shield

Dionne, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star_border

Dan Pesante Columbus, OH

I was very happy that the guy was able to locate the issue quickly.

1 year ago

Reply from American Home Shield

Dan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 18th, 2023

check_circle

Verified Customer

star star star star star

Mark Longenecker Nixa, MO

They have always been very helpful and saved us money.

1 year ago

Reply from American Home Shield

Mark, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

Grace Ferrer Homestead, FL

The promptness in which my issue was resolved.

1 year ago

Reply from American Home Shield

Dear Grace, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

check_circle

Verified Customer

star star star star star

William Dallas, TX

They responded quickly and repair was resolved.

1 year ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Beryl Baltimore, MD

Was not pleased with the quality of the work and they did nothing to get me better results.

1 year ago

Reply from American Home Shield

Dear Beryl, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

John Thomas New Port Richey, FL

On time , professional service!!every time

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

Sam Sasser Flower Mound, TX

Excellent service top-notch customer service

1 year ago

Reply from American Home Shield

Dear Sam, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

David Dunlap GA

The timeliness of resolving my issues related to my home

1 year ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star

Denise Ontario, CA

good service and friendly people. Helpful

1 year ago

Reply from American Home Shield

Dear Denise, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Harshad Shah

Good service. It took two visits by the contractor to finish the job.

1 year ago

Reply from American Home Shield

Harshad, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Carl Jacksonville, NC

Absolutely terrible!!! The service is bad the customer service is bad. My experience with this company thus far is worse by the day.

1 year ago

Reply from American Home Shield

Carl, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Callie Coutris Dallas, TX

Coverage and problem resolution is excellent!

1 year ago

Reply from American Home Shield

Callie, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Born Buckeye Boston, MA

It would be nice if they would cover a/c duct work along with the a/c unit.

1 year ago

Reply from American Home Shield

Hi, Thank you for your feedback on your American Home Shield experience!

Jul. 13th, 2023

check_circle

Verified Customer

star star star star_border star_border

Michael Woods Killeen, TX

I seem to be given the worse contractors that can be found? I don't understand why!!

1 year ago

Reply from American Home Shield

Michel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Robert C Boyd Phoenix, AZ

Immediate response no issues!! Highly Recommend

1 year ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Maureen Kelly Kalamazoo, MI

Professional and timely plumbing service. Thank you!

1 year ago

Reply from American Home Shield

Dear Maureen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Rachel Castle Hayne, NC

Solved problem with good communication thank you

1 year ago

Reply from American Home Shield

Rachel, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Jonathan

Requesting for service was easy, fast service and puntual.

1 year ago

Reply from American Home Shield

Jonathan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Sopar Seributra Sugar Land, TX

Good coverage, provide quick and professional services.

1 year ago

Reply from American Home Shield

Sopar, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Lyndsey Hill New Freedom, PA

The service was timely and and tech was very knowledgeable.

1 year ago

Reply from American Home Shield

Lyndsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Virgil Hook Cheyenne, WY

Fast service along with sending the proper repairman.

1 year ago

Reply from American Home Shield

Virgil, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Cathy Lutz Alvin, TX

Work was done quickly after claim submitted.

1 year ago

Reply from American Home Shield

Cathy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star_border

Becky Tulsa, OK

Service company was efficient. However we had to wait several days for parts.

1 year ago

Reply from American Home Shield

Becky, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Teresa Morales Phoenix, AZ

It felt so good to get service as soon as I did

1 year ago

Reply from American Home Shield

Dear Teresa, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Erika Gray

Quick efficient service. Thank you. A+

1 year ago

Reply from American Home Shield

Dear Erika, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

David

Rapid scheduling, fast and expert HVAC repair dispatched.

1 year ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Samantha Chapin, SC

Quick responses and clear explanation of ncc

1 year ago

Reply from American Home Shield

Samantha, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Aaron Nelson Ogden, UT

Quick. Fast assessment. The plumber was nice and good.

1 year ago

Reply from American Home Shield

Dear Aaron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Kenneth Miller Bonney Lake, WA

Great service. Knowledgeable service technicians!

1 year ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Bobby Des Moines, IA

Fast response and came through on promises!

1 year ago

Reply from American Home Shield

Bobby, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Stewart Forney, TX

Fast reliable service. Thanks for the help.

1 year ago

Reply from American Home Shield

Stewart, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

check_circle

Verified Customer

star star star star star

Judy Atlanta, GA

They come out to do the repair within 2 days.

1 year ago

Reply from American Home Shield

Judy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

check_circle

Verified Customer

star star star star star

Stephen Snyder Clearlake, CA

They have quality repair people in their system

1 year ago

Reply from American Home Shield

Stephen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

check_circle

Verified Customer

star star star star star

Romulo Vallejo, CA

all of it,Customer service, quality of product service

1 year ago

Reply from American Home Shield

Romulo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 8th, 2023

check_circle

Verified Customer

star star star star star

CARY HOGAN

1 year ago

Reply from American Home Shield

Dear Cary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Dewayne Jackson, MS

Fast response,professionalism and affordability.

1 year ago

Reply from American Home Shield

Dewayne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Kerry Richards Morgan Hill, CA

Not enough vendors. Poor service when emergency happens, cannot not escalate or speak with managers.

1 year ago

Reply from American Home Shield

Kerry, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Rosa Fitchett Chesapeake, VA

The prompt response to my service request

1 year ago Edited July 12, 2023

Reply from American Home Shield

Rosa, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

TERI ANN THOMAS Richardson, TX

We loved how fast and easy it was to file a claim.

1 year ago

Reply from American Home Shield

Teri, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Malvis Wilson Oakland, TN

They provide a great service. I would recommend to others.

1 year ago

Reply from American Home Shield

Dear Malvis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

check_circle

Verified Customer

star star star star star

Dean Richardson, TX

Great value. Excellent service across the board

1 year ago

Reply from American Home Shield

Dean, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Barbara Surprise, AZ

promptness of response to our request. Y

1 year ago

Reply from American Home Shield

Barbara, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Eduardo Brandon, FL

Very Convenient. Customer service was right on the money.

1 year ago

Reply from American Home Shield

Eduardo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Travis Baton Rouge, LA

I LOVE THE CONTRACTORS THAT ARE ASSIGNED , I DISLIKE THE RESPONSE TIME

1 year ago

Reply from American Home Shield

Travis, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

esteban amezquita New Windsor, NY

Customer service, made everything very simple

1 year ago Edited July 12, 2023

Reply from American Home Shield

Esteban, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star star

Amber Marrero, LA

Good service. Decent price. Fast response

1 year ago

Reply from American Home Shield

Amber, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

Angela Grand Rapids, MI

Customer service not good. Unable to understand the agents. Agents unable to help.

1 year ago

Reply from American Home Shield

Angela, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

American Home Shield Reviews