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American Home Shield Reviews

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8.8

Overall Score

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CHUCK' 'DAVIS

Response to requests is quick and professional every time so far !

5 years ago

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Reply from American Home Shield

Hi Chuck,
We are glad to service your request in a timely manner. We hope you continue to enjoy!

Apr. 2nd, 2020

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Karen

Professionalism, quickness, and have always done a good job.

5 years ago

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Reply from American Home Shield

Hi Karen,
We hope you continue to enjoy AHS and the professional customer service we provide!

Apr. 2nd, 2020

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Celia Gloria Seeley

Many years of reliable service. If the problem is it resolved they send another company.

5 years ago

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Reply from American Home Shield

Hi Celia,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2020

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Daniela Saavedra

Giod customer service and turn around time to get problem fixed

5 years ago

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Reply from American Home Shield

Hi Daniela,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Apr. 2nd, 2020

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Jerome Penny

Excellent timely service. Service Reps are professional and courteous.

5 years ago

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Reply from American Home Shield

Hi Jerome,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Apr. 2nd, 2020

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Carla Brechtel

Use them before , came out timely ,very professionally and courteous.

5 years ago

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Reply from American Home Shield

Hi Carla,
We strive to provide you with prompt and professional service. We hope you continue to enjoy AHS!

Apr. 2nd, 2020

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Patricia williams

They are very professional and very concern about whatever the problem is

5 years ago

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Reply from American Home Shield

Hi Patricia,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy a prompt and professional experience!

Apr. 2nd, 2020

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Deborah Weber

Prompt Response and they work with very reliable and reputable contractors

6 years ago

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Reply from American Home Shield

Hi Deborah,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional service AHS provides.

Mar. 23rd, 2020

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david ballestrasse

fast effective service and product, took care of my needs and gave good product

6 years ago

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Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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James Perkins

They are very honesty and professional good courtesy service

6 years ago

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Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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J Shropshire

On time, courteous contractors. Knowledgeable and professional

6 years ago

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Reply from American Home Shield

Hi J. Shropshire,
Thank you for providing us with such positive feedback about your American Home Shield experience. We hope you continue to enjoy the contractors that we provide!

Mar. 24th, 2020

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Hope Downey, Realtor

Service and knowledge of products, and great attitude of service techs

6 years ago

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Reply from American Home Shield

Hi Hope,
We are pleased to read your feedback about AHS from a realtors standpoint. We hope you continue to enjoy the technicians and service we provide.

Mar. 24th, 2020

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Lorne Vegkley

Prompt response to service requests. Great service by technicians.

6 years ago

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Reply from American Home Shield

Hi Lorne,
We strive to provide you with prompt and professional service. We hope you continue to enjoy AHS and the coverage we provide!

Mar. 24th, 2020

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Stacey

Never had a problem with any contractor or scheduling or service

6 years ago

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Reply from American Home Shield

Hi Stacey,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 24th, 2020

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RAY SOTO

PROFESSIONAL AND QUALITY WORK, TIMELY AND THOROUGH REPAIRMEN.

6 years ago

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Reply from American Home Shield

Hi Ray,
Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with the best technicians to complete each repair. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Valerie Cooper

Good service and quick to respond. Very professional serviceman who called on us.

6 years ago

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Reply from American Home Shield

Hi Valerie,
We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Bonnie

Quick service and dependable companies tht have completed our work

6 years ago

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Reply from American Home Shield

Bonnie,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Cyndi

They provide service quickly. Service call is a great value.

6 years ago

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Reply from American Home Shield

Cyndi,

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Dianne

Easy to get service and our technician was responsive and fixed problem

6 years ago

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Reply from American Home Shield

Dianne,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Jerry

Great communication when a claim is submitted text email and phone. I have had good results

6 years ago

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Reply from American Home Shield

Jerry,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

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Keith A Miller, Sr

Simply because we've had to file a claim and the experience of that.

6 years ago

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Reply from American Home Shield

Keith,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Larry Shelton

The service provider on time and did a great job! Can't ask for anything more

6 years ago

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Reply from American Home Shield

Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Larry

Usually good quick customer services. Some of the contractors assigned are good, some not so much.

6 years ago

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Reply from American Home Shield

Larry,
We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experience with us regarding your service request. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Mar. 17th, 2020

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Kenneth Brown

Great company, great staff, very Professional and prompt in servicing claims.

6 years ago

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Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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M brown

Very good but scheduling could have less calls and texts. Faster response needed

6 years ago

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Reply from American Home Shield

M,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Renee Posas

While this interaction was good, previous ones have not been. It's still a work in progress...

6 years ago

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Reply from American Home Shield

Hi Renee,
We hope you continue to enjoy AHS and the services we provide!

Mar. 17th, 2020

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Terry Lee

Great company issues are taken care of quickly and professionally

6 years ago

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Reply from American Home Shield

Terry,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Yolanda Parvinpour

Contract isn't written correctly. There are areas that contradict one another to get them out of paying more.

6 years ago

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Reply from American Home Shield

Yolanda,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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D. Whitley

They have good prices, Very good.prompt service, and a good reputation.

6 years ago

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Reply from American Home Shield

Hi D. Whitley,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Carol Sands

Ability to match the right repair service to the job and the speed of service

6 years ago

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Reply from American Home Shield

Hi Carol,
I enjoyed reading your review and hope you continue to enjoy American Home Shield and the fast service we provide!

Mar. 10th, 2020

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Peter Redweik

Cost effective, responsive, timely, uses local business when available

6 years ago

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Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 4th, 2020

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Randa Redd

They are pleasant and easy to get service or questions done in a proper time frame

6 years ago

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Reply from American Home Shield

Hi Randa,
Your feedback is more than appreciated at AHS! We hope you continue to enjoy your experience and the fast and easy service we provide!

Mar. 5th, 2020

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Roderick

After two years, AHS has proven themselves after every work request.

6 years ago

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Reply from American Home Shield

Hi Roderick,
Your patronage over the past two years is more than appreciated! It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

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Brian Thompson

Very responsive with requested services. Friendly staff as well

6 years ago

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Reply from American Home Shield

Good morning Brian,
Your feedback is more than appreciated! It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Shirlene Wright

Took care of our problem in a timely manner . Very polite repairmen.

6 years ago

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Reply from American Home Shield

Hi Shirlene,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 25th, 2020

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HWS

I've needed their assistance twice and they have responded well both times.

6 years ago

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Reply from American Home Shield

Hi HWS,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Jim Trebes

Very responsive to request using the online service request.

6 years ago

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Reply from American Home Shield

Good afternoon Jim,
We love to hear about the ease of use that the online portal provides. It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

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Anonymous

The technicians seem to provide better service knowledge in order to make repairs timely.

6 years ago

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Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Rhonda Troy

Quick and efficient, friendly and professional, knowledgeable and competent

6 years ago

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Reply from American Home Shield

Hi Rhonda,
I would like to thank you for providing American Home Shield with feedback about your most recent experience. It is always pleasure to read about our customer repairs that are completed fast and efficiently.

Feb. 26th, 2020

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Nicole tenace

Excellent service time after time. Professional, timely and job gets done

6 years ago

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Reply from American Home Shield

Hi Nicole,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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B. R. Major-Thomas

The representative was helpful and professional in assisting me to

6 years ago

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Debbie Yount

Their associates help find a company that can provide service when needed

6 years ago

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Reply from American Home Shield

Hi Debbie,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Mike RebeccaLynn Zimmermann

helpful job well done pleasant person Knew what he was doing

6 years ago

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Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

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Leah Washington

Getting immediate service that fitted my schedule and my concerns were met.

6 years ago

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Reply from American Home Shield

Hi Leah,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Katie

Great service with great contractors who do great work very accommodating

6 years ago

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Reply from American Home Shield

Good morning Katie,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 27th, 2020

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Selmon west

Professional service man done great job explaining my problem

6 years ago

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Reply from American Home Shield

Hi Selmon,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jan. 27th, 2020

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Mike webster

GreatCustomer service the contractor was excellent and knew right what to do

6 years ago

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Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

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Deb Viau

They come to the rescue very fast! My furnace was fixed the next day

6 years ago

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Reply from American Home Shield

Hi Deb,
I am glad to hear about the quick repairs that were completed on your furnace. I hope you continue to enjoy American Home Shield!

Jan. 27th, 2020

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Jo Ann Woodrich

Consistent through the years in providing service - and in a timely manner

6 years ago

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Reply from American Home Shield

Good morning Jo Ann,

Your patronage to American Home has been appreciated over the years. We enjoy customer feedback about the great experiences that our technicians provide!

Jan. 17th, 2020

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FaithbTucker

They were quick to respond to my plumbing issue and offered solution.

6 years ago

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Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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