American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Stacey

Never had a problem with any contractor or scheduling or service

6 years ago

Reply from American Home Shield

Hi Stacey,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair in a timely manner.

Mar. 24th, 2020

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Verified Customer

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RAY SOTO

PROFESSIONAL AND QUALITY WORK, TIMELY AND THOROUGH REPAIRMEN.

6 years ago

Reply from American Home Shield

Hi Ray,
Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with the best technicians to complete each repair. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2020

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Verified Customer

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Valerie Cooper

Good service and quick to respond. Very professional serviceman who called on us.

6 years ago

Reply from American Home Shield

Hi Valerie,
We hope you continue to enjoy the prompt and professional service that AHS provides!

Mar. 24th, 2020

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Verified Customer

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Bonnie

Quick service and dependable companies tht have completed our work

6 years ago

Reply from American Home Shield

Bonnie,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Cyndi

They provide service quickly. Service call is a great value.

6 years ago

Reply from American Home Shield

Cyndi,

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Dianne

Easy to get service and our technician was responsive and fixed problem

6 years ago

Reply from American Home Shield

Dianne,

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Jerry

Great communication when a claim is submitted text email and phone. I have had good results

6 years ago

Reply from American Home Shield

Jerry,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 17th, 2020

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Verified Customer

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Keith A Miller, Sr

Simply because we've had to file a claim and the experience of that.

6 years ago

Reply from American Home Shield

Keith,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Larry Shelton

The service provider on time and did a great job! Can't ask for anything more

6 years ago

Reply from American Home Shield

Larry,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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Larry

Usually good quick customer services. Some of the contractors assigned are good, some not so much.

6 years ago

Reply from American Home Shield

Larry,
We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experience with us regarding your service request. Your malfunction will always be our priority. We look forward to our continued business together. Take Care.

Mar. 17th, 2020

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Verified Customer

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Kenneth Brown

Great company, great staff, very Professional and prompt in servicing claims.

6 years ago

Reply from American Home Shield

Hi Kenneth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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Verified Customer

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M brown

Very good but scheduling could have less calls and texts. Faster response needed

6 years ago

Reply from American Home Shield

M,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Verified Customer

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Renee Posas

While this interaction was good, previous ones have not been. It's still a work in progress...

6 years ago

Reply from American Home Shield

Hi Renee,
We hope you continue to enjoy AHS and the services we provide!

Mar. 17th, 2020

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Verified Customer

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Terry Lee

Great company issues are taken care of quickly and professionally

6 years ago

Reply from American Home Shield

Terry,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 17th, 2020

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Verified Customer

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Yolanda Parvinpour

Contract isn't written correctly. There are areas that contradict one another to get them out of paying more.

6 years ago

Reply from American Home Shield

Yolanda,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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D. Whitley

They have good prices, Very good.prompt service, and a good reputation.

6 years ago

Reply from American Home Shield

Hi D. Whitley,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Carol Sands

Ability to match the right repair service to the job and the speed of service

6 years ago

Reply from American Home Shield

Hi Carol,
I enjoyed reading your review and hope you continue to enjoy American Home Shield and the fast service we provide!

Mar. 10th, 2020

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Verified Customer

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Peter Redweik

Cost effective, responsive, timely, uses local business when available

6 years ago

Reply from American Home Shield

Hi Peter,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 4th, 2020

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Verified Customer

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Randa Redd

They are pleasant and easy to get service or questions done in a proper time frame

6 years ago

Reply from American Home Shield

Hi Randa,
Your feedback is more than appreciated at AHS! We hope you continue to enjoy your experience and the fast and easy service we provide!

Mar. 5th, 2020

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Verified Customer

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Roderick

After two years, AHS has proven themselves after every work request.

6 years ago

Reply from American Home Shield

Hi Roderick,
Your patronage over the past two years is more than appreciated! It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 4th, 2020

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Verified Customer

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Brian Thompson

Very responsive with requested services. Friendly staff as well

6 years ago

Reply from American Home Shield

Good morning Brian,
Your feedback is more than appreciated! It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Shirlene Wright

Took care of our problem in a timely manner . Very polite repairmen.

6 years ago

Reply from American Home Shield

Hi Shirlene,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.

Feb. 25th, 2020

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Verified Customer

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HWS

I've needed their assistance twice and they have responded well both times.

6 years ago

Reply from American Home Shield

Hi HWS,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Jim Trebes

Very responsive to request using the online service request.

6 years ago

Reply from American Home Shield

Good afternoon Jim,
We love to hear about the ease of use that the online portal provides. It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy!

Feb. 26th, 2020

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Verified Customer

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Anonymous

The technicians seem to provide better service knowledge in order to make repairs timely.

6 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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Rhonda Troy

Quick and efficient, friendly and professional, knowledgeable and competent

6 years ago

Reply from American Home Shield

Hi Rhonda,
I would like to thank you for providing American Home Shield with feedback about your most recent experience. It is always pleasure to read about our customer repairs that are completed fast and efficiently.

Feb. 26th, 2020

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Verified Customer

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Nicole tenace

Excellent service time after time. Professional, timely and job gets done

6 years ago

Reply from American Home Shield

Hi Nicole,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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B. R. Major-Thomas

The representative was helpful and professional in assisting me to

6 years ago

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Verified Customer

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Debbie Yount

Their associates help find a company that can provide service when needed

6 years ago

Reply from American Home Shield

Hi Debbie,
We hope you continue to enjoy American Home Shield and the customer service we provide!

Feb. 26th, 2020

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Verified Customer

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Mike RebeccaLynn Zimmermann

helpful job well done pleasant person Knew what he was doing

6 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Feb. 4th, 2020

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Verified Customer

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Leah Washington

Getting immediate service that fitted my schedule and my concerns were met.

6 years ago

Reply from American Home Shield

Hi Leah,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 4th, 2020

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Verified Customer

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Katie

Great service with great contractors who do great work very accommodating

6 years ago

Reply from American Home Shield

Good morning Katie,
I am pleased to hear about your AHS service experience and the contractors that completed the repairs.

Jan. 27th, 2020

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Verified Customer

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Selmon west

Professional service man done great job explaining my problem

6 years ago

Reply from American Home Shield

Hi Selmon,
I hope you continue to enjoy American Home Shield and the customer service we provide!

Jan. 27th, 2020

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Verified Customer

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Mike webster

GreatCustomer service the contractor was excellent and knew right what to do

6 years ago

Reply from American Home Shield

Hi Mike,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 27th, 2020

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Verified Customer

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Deb Viau

They come to the rescue very fast! My furnace was fixed the next day

6 years ago

Reply from American Home Shield

Hi Deb,
I am glad to hear about the quick repairs that were completed on your furnace. I hope you continue to enjoy American Home Shield!

Jan. 27th, 2020

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Verified Customer

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Jo Ann Woodrich

Consistent through the years in providing service - and in a timely manner

6 years ago

Reply from American Home Shield

Good morning Jo Ann,

Your patronage to American Home has been appreciated over the years. We enjoy customer feedback about the great experiences that our technicians provide!

Jan. 17th, 2020

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Verified Customer

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FaithbTucker

They were quick to respond to my plumbing issue and offered solution.

6 years ago

Reply from American Home Shield

Hi Faith,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

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Verified Customer

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susan

reliable, reasonable, on time, honest knowledgeable , friendly, pure, clean

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Susan,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner

Jan. 3rd, 2020

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Verified Customer

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Patsy

Quick response to your problem. Courteous personal, great follow up

6 years ago Edited January 10, 2024

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Verified Customer

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Tanya Willette Smith-Thompson

They have bever failed to provide me with the services that i am in need of

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tanya,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Mark

He showed us how to turn on the faucet but he didn't check the battery. It stoped working again after he left but we finally figured out that it needed a new battery. I was hoping he wasn't in such a hurry and checked everything! I paid $100.00 for him to show us how to turn it on! Very disappointed.

9 months ago

Reply from American Home Shield

Hello Mark,

Thank you for reaching out to us. We are appreciate you taking the time to reach out to us regarding your experience with AHS. If you have a similar situation or a different one please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Oct. 24th, 2025

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Genaro Juarez

Horrible experience! They’ve been taking my premiums for 5 years. I had a small water leak and they denied my claim stating my home’s water pressure exceeds 80psi. Nowhere in their agreement or contract does it state I need my home to have water pressure under 80 psi. Stay away - choose another company

11 months ago

Reply from American Home Shield

Hello Genaro Juarez,

Thank you for taking the time to reach out to us and let us know of your experience. We understand you were denied on the AHS claim you created. If you still need assistance please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 11th, 2025

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Su Lewman

The problem is no one in my area will deal with this company when something breakdown. I have to hire outside help and pay out of pocket. I would love to get out of my contract with this company but unfortunately I’ll be paying a fee to them for 7 more months for nothing.

11 months ago

Reply from American Home Shield

Hello Su,
We’re truly sorry to hear about your experience and apologize for any frustration and inconvenience it may have caused. We’d be happy to speak with you further about your claim and coverage. For continued assistance, please email us at socialmedia@ahs.com.

Warm regards,
Victoria M.

Jul. 29th, 2025

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Linda

Just opened account and first thing I got a human person not a recording. Getting the warranty was easy and Alex was very helpful 👌

1 year ago

Reply from American Home Shield

Hello Linda, We appreciate you taking the time to let us know about the your AHS experience. We are glad you are apart of AHS. Thank you for choosing AHS as your home warranty provider. We are glad Alex was able to assist you. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Gloria

They are a very great company .Once I call in my claim there was a service team here the next business day kudos too American Home Shield

1 year ago

Reply from American Home Shield

Hello Gloria,

Thank you for reaching out to us to let us know how great AHS is in terms of the service provided. We appreciate the positive feedback. Thank you so much. We are happy to be of service to you. If you need anything please email us at bestco@ahs.com.

Best Regards,

Timari H.

American Home Shield

Jun. 27th, 2025

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Anna Israel

I have had American Home Shield for several years. Recently, my air conditioner went out. It was my understanding that they would repair or replace anything that went wrong with the covered appliance after I paid the $100 fee to the repairman. I am writing this review to warn future customers; THEY DO NOT. I was told that I had to pay $1150 to patch up an old unit that needed to be replaced, and they would pay for part of the repair. They did send me a check for the portion that they said they covered $860.

1 year ago

Reply from American Home Shield

Hello Anna Israel,

We hope all is well. Thank you for taking the time to share your experience with AHS. We understand your AC unit was not working and you thought the unit was going to be replaced instead or repaired. We understand you received a check from AHS to completed the job. If you are still experiencing issue with he AC unit please email us at bestco@ahs.com so that we can look into the matter further.

Best Regards,

Timari H.

American Home Shield

Jun. 20th, 2025

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Hope

A great company to have when your appliances break or not working. Sometimes the day and times be a long wait for an appointment.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Tammy

I liked the job that he did, very professional and the way he explained what he did and the way he cleaned up after the work was done very satisfied!

1 year ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Marire Murawski

American Home Shield, has truly gone to crap, a real waste of money! We have been without a refrigerator for two months now! They stated they would be out today 12/09/2024 between 8-12pm then it was pushed out until 3pm and now 3:46pm. My husband has missed work for this reason. They should start compensating my husband for missed work. It is ridiculous to leave a family without a refrigerator for two months. WTH another company that has gone to crap!

1 year ago

Reply from American Home Shield

Hi Marire, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 10th, 2024

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Martha

Very satisfied with the service, the young man they sent to repair the air conditioning was very kind and did a very good job.

1 year ago

Reply from American Home Shield

Hi Martha. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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