American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Norma Wilson Silver Spring, MD

I have received immediate response and action taken to my request for service.

6 years ago

Reply from American Home Shield

Good afternoon Norma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2020

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Verified Customer

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vwhims Frederick, MD

coverage worked as described. fix my front loading wash machine

6 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us about the washer machine repairs. We look forward to servicing you again soon.

Jun. 7th, 2020

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Verified Customer

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JAW

They are a company that sticks to their word no matter what the problem is.

6 years ago

Reply from American Home Shield

Hi JAW,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

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Verified Customer

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Maty

I’ve been pleased with them overall. They are usually responsive and helpful.

6 years ago

Reply from American Home Shield

Hi Maty,
It is a pleasure to read our feedback about your AHS experience. We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Verified Customer

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Summer Vaughn

They have fixed any issue that has came about with my home and appliances.

6 years ago

Reply from American Home Shield

Hi Summer,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

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Verified Customer

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James Salles

The upfront cost plus call out slice fee per incident outlet with so many exceptions and exclusions make affordability questionable.

6 years ago

Reply from American Home Shield

Hi James,
I would be glad to speak with you regarding the service issues that you experienced.

May. 25th, 2020

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Verified Customer

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Magaly vazquez

Good service on time no problem and the people are great thank you

6 years ago

Reply from American Home Shield

Hi Magaly,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Stephen

Coverage is very good. Agents are very caring and professional.

6 years ago

Reply from American Home Shield

Hi Stephen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 23rd, 2020

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Verified Customer

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L.S. Missouri City, TX

I like the comprehensiveness of the coverage and the quick response to claims.

6 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L.S.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Leighanne

Responsive, easy to work with. Contracts with trustworthy people.

6 years ago

Reply from American Home Shield

Hi Leighanne,
It is a pleasure to read our feedback about your AHS experience! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Verified Customer

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Elizabeth J Spratt

I have used them twice now and they are always polite and professional

6 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Larry R Wedel

Did excellent work, totally professional, knowledgeable and courteous

6 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Lillian

I have been with AHS for many years. The Premium goes up every year. So it is getting more and more expensive.

6 years ago

Reply from American Home Shield

Hi Lillian,
Your feedbakc is greatly appreciated!

May. 23rd, 2020

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Verified Customer

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Gary

Great service for the money! Response of service people was fast!

6 years ago

Reply from American Home Shield

Hi Gary,
We hope you continue to enjoy the fast and efficient service we provide!

May. 23rd, 2020

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Verified Customer

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Gretchen

The companies they choose have provided good and timely service.

6 years ago

Reply from American Home Shield

Hi Gretchen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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PHILIP

the technician was on time very professional solved the problem

6 years ago

Reply from American Home Shield

Hi Philip,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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greg zavala

Very professional/ honest/helpful/knowledgable/great worker/customer service

6 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Lauren Schwartz

They are reliable and very quick to respond. The service is always superb!

6 years ago

Reply from American Home Shield

Hi Lauren,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

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Verified Customer

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Vanessa & Lee walker

Each request I’ve needed was completed in record time. All but one.

6 years ago

Reply from American Home Shield

Hi Vanessa & Lee,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Wanda Williams

Timely and efficient. Meet all of the recommendation for what I need

6 years ago

Reply from American Home Shield

Good afternoon Wanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Misti Spencer Stevens

Very customer oriented, swift actions taken, and very professional.

6 years ago

Reply from American Home Shield

Hi Misti,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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John Nixon

You guys are the best !! Every time I call always good customer service

6 years ago

Reply from American Home Shield

Good afternoon John,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Verdine Smith

The personnel were Efficient, professional and helpful in every way

6 years ago

Reply from American Home Shield

Hi Verdine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Lisa

Customer service is excellent. Timeliness, value and piece of mind.

6 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Marilyn Phillips

Very efficient and customer friendly website. High quality vendors

6 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with an easy to use website!

May. 22nd, 2020

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Verified Customer

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OS

Prompt response to service request, use qualified contractors

6 years ago

Reply from American Home Shield

Hi OS,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Marie Swetalla

Very professional and courteous. Fixed the problem promptly.

6 years ago

Reply from American Home Shield

Hi Marie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Jaylene Studie

I had an air conditioner problem and a few days later I don’t 😁

6 years ago

Reply from American Home Shield

Hi Jaylene,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2020

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Verified Customer

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josie

They did what I asked. and came back when I thought I needed it.

6 years ago

Reply from American Home Shield

Hi Josie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Judith Steinbock

I have been happy with the services provided when I have requested a repair

6 years ago

Reply from American Home Shield

Good afternoon Judith, thanks so much for your positive feedback. We’re so glad that we were able to service your home and complete the repair.

May. 20th, 2020

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Verified Customer

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Carl Wang

fast service, reasonable price (if outside coverage), and quality work

6 years ago

Reply from American Home Shield

Hi Carl,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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Verified Customer

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Margaret Swett

The technician was awesome, he came out in less than 24 hours on a weekend

6 years ago

Reply from American Home Shield

Hi Margaret,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 20th, 2020

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Verified Customer

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ernestina and rafael sanchez

very prompt and very efficient would highly reccommended to family and friends

6 years ago

Reply from American Home Shield

Hi Ernestina and Rafael,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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David Sanabria Sr and Cynthia Sanabria

Fast and efficient. Calls were answered quickly and service has been very good.

6 years ago

Reply from American Home Shield

Hi David & Cynthia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Bob Wykoff

When they couldn't repair my ductless A/C they authorized a replacement quickly

6 years ago

Reply from American Home Shield

Hi Bob,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2020

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Verified Customer

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dorothy young

love them professional punctual good customer service everytime i call

6 years ago

Reply from American Home Shield

Hi Dorothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Warren Record

Very difficult to communicate with AHS.. Over a month to replace my microwave and it is still not replaced

6 years ago

Reply from American Home Shield

Good afternoon Warren,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like the opportunity to speak with you and get the repairs completed.

May. 26th, 2020

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Verified Customer

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Elaine Sowell

i get good service, they call you in a timely manner you dobg have to wait long

6 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Michael

Everything is fine except every month I get a past due notice when my bill is auto paid every month

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us
improve service to our customers.

May. 26th, 2020

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Verified Customer

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YoLo

ease in requesting service online. customer service follow-up

6 years ago

Reply from American Home Shield

Hi YoLo,
Thank you for providing us with feedback about your AHS experience and the online portal. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Carol Stoddard

Questionable excuse for not covering plumbing problem I had. Paid them $100 and stil had to pay plumber $65 service call.

6 years ago

Reply from American Home Shield

Hi Carol,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

May. 20th, 2020

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Verified Customer

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Kenneth S. Wayne, MD

Good claims service and ease of renewal but left on hold for hours trying to reach customer service.

6 years ago

Reply from American Home Shield

Hi Kenneth,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope we can improve the hold time to deliver a better service experience.

May. 26th, 2020

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Verified Customer

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dennis

fast but pricy for repair up front. But long run on more expensive items its good

6 years ago

Reply from American Home Shield

Hi Dennis, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

May. 26th, 2020

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Verified Customer

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Premendra Sharma

Prompt service and professionalism. The professionals are very knowledgeable.

6 years ago

Reply from American Home Shield

Hi Premendra,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Katrina

They have handled all my needs in a timely matter without any hassles.

6 years ago

Reply from American Home Shield

Hi Katrin,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2020

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Verified Customer

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Valerie Tocci

Solved our issue very efficiently and the tech was very sweet.

6 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Christie

Highly satisfied with the service. He was polite and knew what to do

6 years ago

Reply from American Home Shield

Hi Christie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 20th, 2020

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Verified Customer

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Loc Huynh

The technician is professional, and fixed my air condition issue completely.

6 years ago

Reply from American Home Shield

Hi Loc,
Thank you for providing us with feedback about your AHS experience to have the air conditioner repaired. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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Verified Customer

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Dion Vorhees

Long wait time, given placated excuses for poor service, customer service spoke broken English, 2 months without A/C because of poor follow up.

6 years ago

Reply from American Home Shield

Hi Dion,
I hate to hear about the delay in service experienced to have the repair completed. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Verified Customer

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John M Royalty

Timely ,professional,responsive,action .Answered all the questions I had

6 years ago

Reply from American Home Shield

Hi John,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 20th, 2020

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