American Home Shield: Read 34,360 User Reviews From Real Homeowners

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MICHAEL

AHS did not cover replacing gas line. Plumber said would be easier to install new line overhead rather than cramped crawl space. AHS said no pay if not as original gas line install. So...I'm out $2500.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Ms. Peoples

I wish I’d gone with a different company, but now I’m out thousands of dollars to replace a failed HVAC system, after my family and I having to brave the entire winter with no heat. They then had someone email me over and over again, to conclude they would refund a menial fraction of what it cost to replace the unit, only to have the promised check never arrive. They’re the WORSE.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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Lindsey Buda, TX

American Home Shield is a wonderful company to work with. They provided services and did the follow up on these services. I recommend this to anyone!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Nerrad Eelmulp Tehachapi, CA

AHS is incredible, we just had our Refrigerator and Dishwasher repaired. the Refrigerator was repaired the same day we requested service

1 year ago

Reply from American Home Shield

Hi Nerrad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 4th, 2023

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Juanita Turrentine Phenix City, AL

American home shield does the best to fix the problem! They did not stop until they sent the right technician out for my air conditioner! Great job!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Brenden DeBose Washington, DC

AHS had trouble locating a contractor to do the specific type of work. Several companies were sent out just to tell me they don’t work on my specific type of AC unit.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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Verified Customer

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Franci Shock

When something breaks down, it’s such a downer, but knowing I have this insurance, it makes it all better and the service has been excellent

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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JOHN Morris, AL

I have been waiting for my micowave to get fix/ replace for almost 2 month now. this is crazy to me. it is a 2007/8 this is 2023 when it went out replace should have been the first paln not the third. Nothing about you all process has been fast. my rekey to this. heaven help me if something i dont have a back for goes out.

1 year ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your Microwave request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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KURT Lincoln, NE

I despise having to call into customer service, so I do everything on line that I can. Customer service reads from a script and has only a basic knowledge base most of the time.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Claudia Padilla Santa Clarita, CA

They sent in a very professional technician. My only complaint is that they don’t have a larger quantity of technicians in our area contracted with them so it was four days to get someone out to actually fix our freezer.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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John Mannnion Clermont, FL

The overall service is very good. W hen something go wrong with one of my major appliances I call America Home and help is on the way..

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 3rd, 2023

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Verified Customer

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MARK Lumberton, TX

AFTER I ALREADY RENEWED MY CONTRACT FOR A YEAR, THEY CALLED AND OFFERED ME A RATE FOR A HUNDRED DOLLARS CHEAPER. tHEN THEY WOULD TRY TO REMEDY THE SITUATION BY MAKING IT RIGHT.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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PETERSON Fair Lawn, NJ

Lack of professionalism. Not committing to what they advertising Their contractors are low quality. My jet jacuzzi got damaged by their contractor and later on i found out they are not tru plumbers, but they were sewer drainage business

1 year ago

Reply from American Home Shield

Hi Peterson,
Thank you for providing us with insight into your American Home Shield experience. I would be glad to speak with you to assist with getting the issues resolved. Please provide us with your AHS contract number or property address.

May. 4th, 2023

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Verified Customer

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Mary Meshefski Tucson, AZ

They are the best. I have had to get some things done at our home. Quick service in setting up appointments. Would definitely recommend.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 3rd, 2023

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KEVIN

I’ve had a leak and had plumber come out 3 times and has not been fixed they say they can cut into the sub floor because American home shield won’t let them. This is very annoying I pay for a service and can’t get nothing done!!!! I’m thinking of canceling my warranty!!!

1 year ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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DIANNA Edmonds, WA

The professional are of the highest quality in every way. Arranging for and scheduling services is seamless. Monthly rates are reasonable.

1 year ago

Reply from American Home Shield

Hi Dianna, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 1st, 2023

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Verified Customer

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Juan Vargas San Diego, CA

Customer service follow-through is HORRIBLE. I've been waiting for over a month for a "customer advocate" to follow up on an issue I reported and that is totally unacceptable. It feels like they want you to just forget about the problem. Horrible!

1 year ago Edited May 15, 2023

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 1st, 2023

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Verified Customer

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Angela Greene CA

Your service is really sucks this time. I need thermocouples and wires for my water heater but you say it’s going to cost me over $1700 to replace my heater because you only cover the tank. My tank works fine. I just need new thermocouples and wires. I still don’t have a detailed invoice of what the $1700 is for. I have a 75 year old mother living here and we’re on our 5th day of no hot water! You should be ashamed of your service and if having me for something that I don’t need. Awful!!! :(

1 year ago

Reply from American Home Shield

Hi Angela, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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JO

We have had a non-operational refrigerator since November 2022. AHS has sent over 3 vendors for a total of 8 appointments never fixing the issue. We have requested a cash out numerous times as they are unable to fix the issue. They keep saying we have to follow their procedure and give them an opportunity to fix. It is unethical that that they are not honoring the terms of their contract agreement and that we have not had an operational refrigerator for 5.5 months.

1 year ago

Reply from American Home Shield

Hi Jo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Mark Arnold Savannah, GA

I am overall pleased with AHS although I believe they are starting to price themselves for me continuing their service if their monthly rates keep going up.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Mark, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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BRADLEY

They were very professional and they responded fast. I would definitely recommend American Home Shield to family and friends.

1 year ago

Reply from American Home Shield

Hi Bradley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 27th, 2023

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JANICE Palm Beach Gardens, FL

Their response is quick. I’ve had several repairs and have been pleased. I have had a combo appliance (microwave and oven) replaced.

1 year ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 27th, 2023

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Verified Customer

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THOMAS Pasadena, TX

I have worked with several Home Warranty companies over the years and AHS is the best I have found in terms of coverage and responsiveness.

1 year ago

Reply from American Home Shield

Hi Thomas, We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Sandra Decatur, GA

I have had this device less than a month for my new home. It started out great with the vendor who came to provide my complimentary rekey. But as I have been trying to redeem the second complimentary service that comes with my plan, I have been getting the run around for weeks from the AHS agents. I am beyond frustrated and unimpressed.

1 year ago

Reply from American Home Shield

Hi Sandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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WILLIAM Annapolis, MD

Availability and responsiveness. The companies that came out to assist did their jobs and I was pleased with the results.

1 year ago

Reply from American Home Shield

Hi William, We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Apr. 26th, 2023

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Verified Customer

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Natasha Robinson Madison, AL

American Home Shield is simply the best home warranty company ever. I highly recommend them. Great value and great service always!

1 year ago

Reply from American Home Shield

Hi Natasha, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Verified Customer

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DEBRA Sierra Vista, AZ

repair work approved on the spot thus saving us time waiting for another appointment super nice gentlemen explaining and doing the work

1 year ago

Reply from American Home Shield

Hi Debra,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 26th, 2023

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Ronnie D Fort Lauderdale, FL

I had to have American Home Shield come out 4 times for my ice maker. It was finally changed. At $75 a visit plus what I pay yearly it is not worth it to have AHS. Changing the ice maker should have happened on the first, or maximum, second visit. Or I should not have continued paying the $75 fee each time they sent a company to me.

1 year ago

Reply from American Home Shield

Hi Ronnie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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JUDITH San Rafael, CA

I couldn't understand the customer service representative. While she was quite sweet, and was trying her best, her accent was very thick. It is extremely difficult to connect with a live person. Your vendors are poorly rated on Yelp. I have attempted to contact Hill's General Plumbing Services Inc-NB three times, two voicemails and one email, with no luck.

1 year ago

Reply from American Home Shield

Hi Judith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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Rafael Valles Austin, TX

I receive quick responses to my service requests. The team is attentive to providing customer care and quickly addressing issues.

1 year ago

Reply from American Home Shield

Hi Rafael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 26th, 2023

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Da Boom Lincoln, NE

Doing anything on this phone with customer service pisses me off to no end. They’re vague, they speak English but don’t comprehend it, which is infuriating for something that should be simple.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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STACI Grandview, MO

Did a seasonal maintence check and was charged 2 service fees for my AC. 1 for inspection and then another for them to replace what was needing during the inspection. Also had another experience with emergency and wouldn't reinburstment me cause it wasn't one of theirs who couldn't come out immediately.

1 year ago

Reply from American Home Shield

Staci, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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A Lynn Reno, NV

This was my first time submitting a claim, so I didn't know what to expect. The process was very easy and my claim was taken care of immediately.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 21st, 2023

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Verified Customer

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sam crow

Excellent service providers assigned in a timely manner. Fast responses from assigned contractors Good follow up by AHS

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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Charles Shoemaker Parker, CO

I like the service a lot. I have been very happy with the contractors. However, recently our furnace stopped working on a Friday and they had no one available until Monday. 3 nights in a hotel, risk of frozen pipes etc. They were no help.

1 year ago

Reply from American Home Shield

Charles, Thank you for letting us know about your concerns regarding your Furnace request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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PATRICIA Winter Haven, FL

Every time I put a claim in, I’ve had no problem except one and it said plumbing was covered and I had to pay out-of-pocket and that’s it

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Verified Customer

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Heather Randrup North Highlands, CA

We have paid $39.99 a month for the last 6 years for this service. We have used it twice, and both were horrible experiences. The service providers they sent out were extremely rude, and lied both times regarding the findings and outcomes of the dispatch. American Home Shields customer service is absolutely no help, and did not take our complaints seriously.

1 year ago

Reply from American Home Shield

Heather, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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Jimmy C Beaverton, OR

Was very responsive in finding a partnered vendor to execute the work. Very happy with the communication and the work for the assigned partner.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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KEVIN Phoenix, AZ

It was very easy to file our first claim. AHS engaged a fabulous company to perform the repairs to our GE refrigerator. Thank you- Kevin Schuck

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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DENA

We have had a water heater replaced, dishwasher fixed, washing machine fixed, dryer belt replaced, heating element, AC repairs

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Cam Kent

Nice enough, but the price is a bit high for the service. They could be more proactive by giving tips on how to take care of your home. I don't know that I'll be renewing with them.

1 year ago

Reply from American Home Shield

Hi Cam, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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sparkles mcdowell Bushkill, PA

Great customer service. American Home shield had some came to the house within 48 hours repaired the pinhole in my pipes..

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Kris Miller Las Vegas, NV

I don’t know but to me it seems like the vendor doesn’t double charge you with this service and that’s why I like it. However, financially it’s a bit of a monthly burden.

1 year ago

Reply from American Home Shield

Hi Kris, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Juia Arlington, TX

I give them three stars because I've been with them between 16 -18 years and the prices are steady going up and the service is not as good and the customer seems to be paying out way more.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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DARLENE Las Vegas, NV

Read read and reread . They will change your coverage in your renewal contract. Although it auto renews. They auto renew not for the same contract. However they do stand behind the repair when it is still covered. They will send the same company back out. Who has time for that for 2 and 3 visits.

1 year ago

Reply from American Home Shield

Hi Darlene, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

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Verified Customer

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Bill Stewart

My problem was handled quickly and professionally. I'm sorry my frozen pipe wasn't covered as it is in a insulated garage.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Gerald Holt Lubbock, TX

The value AGS provides is not worth what it takes away. There was a saving of $600 to replace a part on my HVAC unit. The downside I could not effectively use my preferred contractor, no option to choose OEM parts, and the process was very unclear.

1 year ago

Reply from American Home Shield

Hi Gerald, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Phillip Opelousas, LA

My contract clearly covers my AC but when I put in a claim they told me my AC must be listed as a covered item in my contract which it is. When I told them it is listed as a covered item, they told me sorry your claim is denied. They won't give me justification for why it's denied. I talked with other people in the company that looked at my contract and said it's covered, including my lawyer but they still won't approve my claim. False advertising, rude customer service, wouldn't respond to questions, unethical business practices

1 year ago

Reply from American Home Shield

Phillip, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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HELEN Springfield, IL

I give zero stars. I’ve been very very disappointed with the service I’ve received from AHS. I’ve been waiting over 2 months for a reimbursement check that I was told would take 14 to 21 business days. This is completely unacceptable. I just made another service call and still can’t get any help. I definitely would NOT recommend AHS to anything.

1 year ago

Reply from American Home Shield

Helen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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Verified Customer

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ROBERT Show Low, AZ

They expect you to maintain records/receipts of everything you do for the upkeep of your home as if you where a corporation/business. Don't do it yourself!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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