American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Annie Wright Laurinburg, NC

Hard to contact when you need servicing es due to call volume. Need a dependable call back service

5 years ago

Reply from American Home Shield

Hi Annie,
Thank you for your feedback!

Jun. 10th, 2020

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Verified Customer

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david stahl Milford Center, OH

I was on hold for over an hour 3 times and its been 6 days since a tech came to my house to fix my washer and he needed permission to fix it and no one has gotten back to me.

5 years ago

Reply from American Home Shield

Hi David,
We hate to hear about your unsatisfactory experience to have the washer repaired. I would be glad to speak with you and get the issue resolved.

Jun. 10th, 2020

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Verified Customer

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Anonymous San Antonio, TX

Quick service and diagnosis of air conditioner on a hot night

5 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated!

Jun. 9th, 2020

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Verified Customer

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John Frederick, MD

Professionalism, excellent service and outstanding customer service.

5 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020

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Verified Customer

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Not lkley Hampton, VA

I always have an issue with customer service they talk over me and always say I don’t believe that your customer service representative is Not audible and

5 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and discuss your experience.

Jun. 13th, 2020

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Verified Customer

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Anthony Enriquez Lexington, SC

Excellent coverage and no hassle or haggle with customer service.

5 years ago

Reply from American Home Shield

Good morning Anthony,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

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Verified Customer

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latonya roach rashid Sumter, SC

THEY COME IN FINE THE PROBLEM AND FIX THE PROBLEM HE WAS VERY NICE

5 years ago

Reply from American Home Shield

Hi Latonya,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2020

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Verified Customer

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Nicole Estremera Palm Bay, FL

Always prompt when you make a request. Great value. Has saved me money!

5 years ago

Reply from American Home Shield

Hi Nicole,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 10th, 2020

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Verified Customer

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Bill Tercheck Tampa, FL

very customer oriented ,friendly and quick to get things done

5 years ago

Reply from American Home Shield

Hi Bill,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020

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Verified Customer

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Gail Walsh Palm Harbor, FL

They are trying to be very helpful..and help with the problems that I was going through

5 years ago

Reply from American Home Shield

Good afternoon Gail,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 12th, 2020

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Verified Customer

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Vanessa Trotter Birmingham, AL

Because American Home Sheild is very good about coming out to home

5 years ago

Reply from American Home Shield

Hi Vanessa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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Susan Portage, MI

Great! On time! Knowledgeable! Quick, efficient, saved $ and time. Personable.

5 years ago

Reply from American Home Shield

Hi Susan,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2020

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Verified Customer

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Peter parratore McHenry, IL

Serviced my air conditioning with in hours even with it being a holiday

5 years ago

Reply from American Home Shield

Good afternoon Peter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2020

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Verified Customer

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edward welter Dupo, IL

always get good service and send out good quality repair companies

5 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2020

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Verified Customer

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Rita wilson Forney, TX

Customer service is horrible . They don't listen. They are hard to understand. They talk fast. They don't resolve billing issues.

5 years ago

Reply from American Home Shield

Hi Rita,
I hate to hear about your most recent experience to speak with a representative and get the issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Brian Young Lorena, TX

Very professional and great service took care of all that was needed

5 years ago

Reply from American Home Shield

Good afternoon Brian,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

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Verified Customer

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Sharon Singletary Pearland, TX

Scheduled service and air conditioner was repaired the same day.

5 years ago

Reply from American Home Shield

Hi Sharon,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2020

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Verified Customer

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Allan Peel San Antonio, TX

Easy to request service; prompt responses and excellent contractors

5 years ago

Reply from American Home Shield

Hi Allan,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Lisa Austin, TX

Very professional, when I have a problem I go on line and start the process.

5 years ago

Reply from American Home Shield

Good afternoon Lisa,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Steve Surprise, AZ

The services provided were professional and delivered without a hitch.

5 years ago

Reply from American Home Shield

Hi Steve,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 10th, 2020

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Verified Customer

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Manutagi Yamauchi North Las Vegas, NV

Prompt service and Technician are knowledgeable with their job

5 years ago

Reply from American Home Shield

Hi Manutagi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2020

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Verified Customer

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Kathleen Pryor Menifee, CA

Expeditious, great customer service and great repair referrals.

5 years ago

Reply from American Home Shield

Hi Kathleen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2020

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Verified Customer

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Aaron Rokeach New City, NY

Fast, professional and caring. Representatives friendly and eager to assist.

5 years ago

Reply from American Home Shield

Hi Aaron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2020

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Verified Customer

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Renee Vaughan Raleigh, NC

They called the very next day. The company was very prompt and on time.

5 years ago

Reply from American Home Shield

Hi Renee,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 11th, 2020

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Verified Customer

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Margaret Rankins Atlanta, GA

AHS gets the job done and have your problem resolved in no time.

5 years ago

Reply from American Home Shield

Good afternoon Margaret,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 12th, 2020

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Verified Customer

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Velma Weaver Baptist Memphis, TN

Very professional and thorough. Mike and his assistant was great!

5 years ago

Reply from American Home Shield

Hi Velma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2020

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Verified Customer

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Verneta Wilson North Little Rock, AR

since becoming a member I’ve had nothing but excellent service

5 years ago

Reply from American Home Shield

Hi Verneta,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

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Verified Customer

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Victor

Quick response very courteous connected me to company to repay my outlets quick

5 years ago

Reply from American Home Shield

Hi Victor,
We are pleased to hear about the excellent customer service you have received with AHS!

Jun. 11th, 2020

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Verified Customer

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Kathy Shannon Fresno, CA

Great service and problem solved professionally and promptly.

5 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Deborah Sabo Corte Madera, CA

The vendors are excellent and the scheduling process is easy.

5 years ago

Reply from American Home Shield

Good morning Deborah,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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Verified Customer

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Kay Morris

Good response, good follow up, quality products, repairs timely

5 years ago

Reply from American Home Shield

Hi Kay,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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pS Lodi, CA

They're very efficient, responsive, and coverage is comprehensive

5 years ago

Reply from American Home Shield

Hi pS,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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Marie

Identified a service company quickly. Very professional and courteous.

5 years ago

Reply from American Home Shield

Hi Marie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2020

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Verified Customer

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Max Torres

Every time I requested a service at the house they were very professional

5 years ago

Reply from American Home Shield

Hi Max,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Verified Customer

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Jim Williams

They are fair. They are versatile. I believe that they are the best.

5 years ago

Reply from American Home Shield

Hi Jim,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Suzanne Simms

It was a very fast response and I really liked the service company sent

5 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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C J Saia

Fixing problems in a very timely manner and uses great contractors!!!

5 years ago

Reply from American Home Shield

Hi CJ,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Anthony Sandor

Effectiveness and speed of when you put in a request and it’s finished

5 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Kesha Thomas

Good response time in terms of reporting issue and contractor contacting me.

5 years ago

Reply from American Home Shield

Hi Kesha,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Tom

Quick response and always send quality people to do the repairs.

5 years ago

Reply from American Home Shield

Good morning Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2020

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Verified Customer

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Michael Schneider Hampton, VA

can't trust the service being done, Had work done in winter that caused another fee in the spring because of per workmanship.

5 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about the ongoing heating and air issues that you have experienced. I would be glad to speak with you and reach a resolution.

Jun. 3rd, 2020

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Verified Customer

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Nicole Szlatenyi Candler, NC

Easy to use and very responsive. The website is easy to use as well.

5 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Caroline Spartanburg, SC

They provide good coverage, but not all the coverage they provided when we joined.

5 years ago

Reply from American Home Shield

Hi Caroline,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 5th, 2020

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Verified Customer

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Ginger Warren Mount Pleasant, SC

great service and usually fast but ome of the pproviders are a little shaddy

5 years ago

Reply from American Home Shield

Hi Ginger,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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John Reardon Daytona Beach, FL

Fast service service repair man very knowledgeable and courteous.

5 years ago

Reply from American Home Shield

Hi John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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R. Weaber Naples, FL

Some service calls and repairs took over a week. Others were handled more quickly.

5 years ago

Reply from American Home Shield

Hi R. Weaber,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Darrell Schwartz Port Saint Lucie, FL

They provide good services always on time to complete the repairs

5 years ago

Reply from American Home Shield

Good afternoon Darrell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 5th, 2020

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Verified Customer

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Reginald Bolingbrook, IL

I've had some hiccups with AHS in the past, but overall I appreciate their services.

5 years ago

Reply from American Home Shield

Hi Reginald,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Lawrence Radney Plainfield, IL

When filling a claim, I get an immediate response from all concerned people.

5 years ago

Reply from American Home Shield

Hi Lawrence,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Michael Warren Lake Charles, LA

They took care of my problem and checked on me during and after

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 3rd, 2020

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