American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Brady North Ankeny, IA

Provides good coverage at a fair price. Also connects customers with good local contractors to make estimates and repairs.

1 year ago

Reply from American Home Shield

Dear Brandy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 16th, 2023

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Cierra Segers Houston, TX

I was never informed appliances under warranty weren’t covered. Paid $125 for someone to come out and tell me just that and was left without hot water for even longer. I talked to 2 people who assured me I’d be refunded for the $125 charge. That was 2 weeks ago and I have yet to receive a refund.

1 year ago

Reply from American Home Shield

Dear Cierra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 15th, 2023

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George Margate, FL

Dislike telephone call wait times, not being able to understand the representatives, not having vendors in the city where my prop is located, need to correct representative about coverage and not getting credited with allowances from renewal contracts.

1 year ago

Reply from American Home Shield

Dear George, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 15th, 2023

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Sherry Milwaukee, WI

The process takes too long. AMERICAN HOME SHIELD is supposed to be in contact with the vendor regarding parts. I’ve been waiting three months to have my refrigerator repaired/replaced and I received the same response every time I call. They state that they’re contacting the vendor to receive an authorization, and no one ever calls back. Very disappointed

1 year ago

Reply from American Home Shield

Dear Sherry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 11th, 2023

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ruben diaz Las Cruces, NM

American Home Shield has a very reliable group of service members that do an amazing service and maintenance for all our needs. Thank you

1 year ago

Reply from American Home Shield

Ruben, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 11th, 2023

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Cynthia P Huntingtown, MD

I would like it easier to get in contact with AHS for questions.. like a live chat. I was on hold for several hours I wanted to do a video talk to the appliance guy . They said I had to go through AHS .

1 year ago

Reply from American Home Shield

Dear Cynthia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 9th, 2023

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LeNolon Edge Wilmington, NC

I love the peace of mind. I would like the cost to be less. I appreciate the fact that you cover multiple appliances in a single call

1 year ago

Reply from American Home Shield

LeNolon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 3rd, 2023

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Marcene Martinez Austin, TX

Excellent customer service. The representatives are very knowledgeable and friendly. It is evident that they care about me and my reoair needs.

1 year ago

Reply from American Home Shield

Marcene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 3rd, 2023

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Linda Barnes New York, NY

I have been a loyal customer for 26 yearsRecently I submitted a request for water stoppage in both of my 3 bathrooms and tubs Plus from my washer as well It was discovered that baby wipes was the problem and when they left, the stoppage was supposedly corrected However, less than a hour after they left the probably reoccurred You wouldn't send anyone else back out cause I was told it was not normal wear and tear I didn't see that in the contract I am dissatisfied and I felt like you she have sent someone out Based on the fact that I have been a loyal customer I am considering dropping 📔

1 year ago

Reply from American Home Shield

Dear Linda, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 2nd, 2023

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Katherine Parks (Katness) Tempe, AZ

The three or four times I have had to create a service ticket, the service was scheduled quickly and the repairs were completed quickly.

1 year ago

Reply from American Home Shield

Katherine, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Sarah D Flushing, MI

I requested a service which I no longer needed. So about one hour later I canceled the service request. I then was told I had to pay service fee…even though nobody came. A hold was placed on my account until I paid up. I reached out and an AHS agent said this will be off my account in 24 hours. Didn’t come off. Then I was told 48 hours. Didn’t come off. Then I was told 3-5 business days. Didn’t come off. 5-10. Nope. Today I was told 14 to 21 days from TODAY. Absolutely outrageous. So I cannot make a service request for over a month because of their mistake.

1 year ago

Reply from American Home Shield

Dear Sarah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Aug. 2nd, 2023

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Carla Moreno San Francisco, CA

Customer service is quick. The repair service isn't as quick and sometimes they don't show up on the appointment day. A reschedule is necessary and that's a problem for someone that works.

1 year ago

Reply from American Home Shield

Carla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 2nd, 2023

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Shirley Atlanta, GA

I was very pleased with the technician. He spotted the problem in an appliance that I thought was in another appliance in my kitchen.

1 year ago

Reply from American Home Shield

Dear Shirley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 2nd, 2023

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Roisin LeRoy Rocklin, CA

. My biggest complaint is the amount of time it takes for service to be approved. I had to wait 3 weeks to get a new water heater from the time it went out. the contractor was ready to come replace it but AHS was taking forever to approve it.

1 year ago

Reply from American Home Shield

Dear Roisin, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 2nd, 2023

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monicqua brown San Francisco, CA

It was great, they paid the bill, referred me to a good plumbing company. Fixed the problem, customer service was nice , friendly!

1 year ago

Reply from American Home Shield

Dear Monicqua, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 2nd, 2023

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Suki Medencevic Los Angeles, CA

The quality of contractors performing repairs is very inconsistent. Sometimes is done in the first visit, sometimes it takes several attempts to fix it.

1 year ago

Reply from American Home Shield

Dear Suki, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 2nd, 2023

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Erica Capehart Las Vegas, NV

I had someone come to check my dishwasher to determine it was a sink issue. When calling AHS, they gave me the runaround when they couldn’t confirm with the dishwasher company that what I said was correct. It is 8/1 and I put in the request 7/13 for them to finally tell me I just need to put another request in. Your call center is terrible and would be better suited in the states. This is the second time this has happened to me and has wasted my time for someone who pays on time every month for your service

1 year ago

Reply from American Home Shield

Erica, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 2nd, 2023

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Deborah Hamilton Sandston, VA

The customer service rep was very helpful and the service tech was knowledgeable. The issue with my oven was taken care of promptly.

1 year ago

Reply from American Home Shield

Dear Deborah, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 2nd, 2023

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Jason Bakersfield, CA

Got on the issue quick, but due to the heat it just took a bit to get someone out quick to repair the breakdown. Tis the season and I understand.

1 year ago

Reply from American Home Shield

Jason, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 2nd, 2023

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Fredrick Evans

Very quick response to my problem, didn't delay in contacting service providers, would reccomend to others without hesitation

1 year ago

Reply from American Home Shield

Fredrick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 1st, 2023

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Richard Bosco Atlanta, GA

Very helpful company knew what they are doing very professional they were very Amazing would recommend them to any one

1 year ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 26th, 2023

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Abebe Reddy

Great service and great price. Their plan takes care of many of the items that can have issues in the home. Happy we got this.

1 year ago

Reply from American Home Shield

Dear Abebe, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 26th, 2023

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Laura

Hard to understand customer service employees. They all say the same thing, you can tell they are instructed what to say and it’s annoying especially when you have an issue. Some of the contractors they use do not know what they are doing. If they can’t fix it they won’t cover it. It’s always that’s not covered or not normal wear and tear! Just taking my monthly money.

1 year ago

Reply from American Home Shield

Dear Laura, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 26th, 2023

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Leandro Roanoke, TX

I have a guarantee that supposedly covered everything, but two companies have come to check that the air conditioning does not cool the house and they do not cover it. I have two small children who are getting hot because the air has not exploded and they cannot cover it. In conclusion, I have to pay 12,000 for a new air conditioner, so I do not recommend that you buy any guarantee.

1 year ago

Reply from American Home Shield

Hi Leandro, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 26th, 2023

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Lawrence Scearce Sierra Vista, AZ

AHS has always done me right when it comes to honoring their contract. That is to fix or replace. I have recommended AHS to friends and family.

1 year ago

Reply from American Home Shield

Dear Lawrence, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

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Frank Su Phoenix, AZ

I have always been skeptical of home warranty, but AHS has come through to cover issues that more than exceeded my premium.

1 year ago

Reply from American Home Shield

Frank, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Hope H Meridian, ID

We have been able to avoid spending a huge amount of money on replacing things in our older home because of the warreny.

1 year ago

Reply from American Home Shield

Dear Hope, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 26th, 2023

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Saritha Rao Lawrence, NJ

I liked the ease of use, the quality service, the no hassle finding how to get something fixed. It relieved me of a lot of headache.

1 year ago

Reply from American Home Shield

Dear Saritha, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 26th, 2023

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Cindy Clayton, NC

AHS VENDOR COULD NOT FIND THE COMPRESSOR THAT THEY HAD ORDERED FOR ME WHICH TOOK 14 DAYS TO RECEIVE. CAME IN SET UP APPOINTMENT. APPOINTMENT TIME AHS VENDOR COULD NOT FIND THE COMPRESSOR. IT TOOK ANOTHER 13 DAYS SO I PURCHASED A PORTABLE AIR CONDITIONER. AHS REFUSED TO PAY FOR THE AIR CONDITIONER. IT WAS A MISTAKE BY A VENDOR AHS HIRED. ONLY PERSON CAN TALK TO IS CUSTOMER SERVICE. COULD NOT FIND ANY EMAILS/PHONE NUMBERS TO FILE A COMPLAINT. ONLY COULD TALK TO CUSTOMER SERVICE. WOULD NOT PAY FOR AIR CONDITIONER DURING THE HEAT. THEY DID NOT CARE.

1 year ago

Reply from American Home Shield

Cindy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 24th, 2023

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Lindsey Rowland Washington, DC

I love how American Home Shield sends out May Day to address a HVAC system, they tell me it’s going to cost 5k to replace…normal wear & tear - which AHS conveniently doesn’t cover, a second opinion fixes the HVAC for 100 & AHS sends me an estimate for repair of 5k. This company (both) are a joke.

1 year ago

Reply from American Home Shield

Dear Lindsey, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 21st, 2023

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Victoria Titusville, FL

Even though I balk at paying my monthly fee when I need something done there's never questions asked and they have it fixed!

1 year ago

Reply from American Home Shield

Dear Victoria, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 21st, 2023

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Derrick R. Converse, TX

Customer service reps have been helpful and courteous. Most repair companies that have been dispatched to us have been very good.

1 year ago

Reply from American Home Shield

Dear Derrick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 21st, 2023

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John Baylor Jr Richmond, VA

Very easy to call, speak with someone, and get service sent out, in my case it was the next day! Very courteous and professional services!

1 year ago

Reply from American Home Shield

Dear John, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Steven Carter Bolingbrook, IL

Home shield has provided fast and convenient service over the with little delay. With American Home Shield maintaining my home is whole lot easier in one phone call.

1 year ago

Reply from American Home Shield

Steven, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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michael gordon Vinton, VA

I was told repeatedly that my air conditioner (a/c) was not fixable and American Home Shield would not replace it or offer me a new one through their purchasing department. In addition they he also did not offer to contribute towards the purchase of a new a/c.

1 year ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Frank Chicago, IL

I have already submitted one of these for my refrigerator repair. Service tech was professional, skilled, clean and well-trained.

1 year ago

Reply from American Home Shield

Dear Frank, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Donna Cincinnati, OH

I am very disappointed with the customer service. I had to pay for a new furnace out of pocket and have been trying since March 2023 to talk with someone about reimbursement. I sent a letter with all documentation to your company and can't get a response. I had to pay out of pocket due to medical necessity and no one at your company cares at all. Would not recommend your company to anyone. I am looking into other home warranty options at this time.

1 year ago

Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 19th, 2023

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Pamela

It's takes way too long to get service! You don't have emergency service! I had a serious plumbing issue that required immediate attention and I had to call rotor rooter who quickly fixed the problem. They were amazing not AHS! I'd like to see service requests a lot sooner! I psy $165 monthly which is a lot and I don't use the service much. I am contemplating cancelling the contract. I would like a manager to call me so I can explain in more detail.

1 year ago

Reply from American Home Shield

Dear Pamela, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 20th, 2023

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Rosalind

The first tech came out and did not work on the type HVAC I have. I kept getting follow up texts that an estimate was in process which was incorrect. I now waiting for another tech on Thursday and I have not had air for a week!

1 year ago

Reply from American Home Shield

Rosalind, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Jacob Los Angeles, CA

After 17 years with AHS I cancelled the policy because , they advertise, all the appliances are covered / covered appliances, but the fact is just the opposite.., Made claims , 8 claims 2 covered but all others are denied , saying oh it is old or some bogus reasons . I will never ever recommend to anyone AHS. False advertisement for sure . Waiting for my experience to voiced to YouTube

1 year ago

Reply from American Home Shield

Dear Jacob, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 29th, 2023

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Rodney Ladd Scottsdale, AZ

When I had an issue , they gave me the number for a repair man. The problem was fixed . Great service at a fair price . Hard to beat that

1 year ago

Reply from American Home Shield

Dear Rodney, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Darrell Palestine, TX

The fact that they have stood on their plans!Quick response to your request and always checking on how satisfied with the work.

1 year ago

Reply from American Home Shield

Dear Darrell, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Ana Amezaga

Best company ever!they always fix it with no excuses! Always on time and the best cover for your home! Super professionals

1 year ago

Reply from American Home Shield

Ana, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Joe Apple Valley, CA

Was very pleased with AHS customer service and the response time to my problem regarding my oven which turned out to need replacing

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Irene Harker Heights, TX

I really liked that Texas Plumbing co came the next day Mr.Luna replaced my toilet that was broken. He did a very good job. Got here on time.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2023

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Verified Customer

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The Olsons Hagerstown, MD

American Home Shield sends repair techs that are professional, courteous, and knowledgeable about the appliance they are servicing.

1 year ago

Reply from American Home Shield

Good morning to The Olsons, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 11th, 2023

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Verified Customer

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Lindsie Schuster McAllen, TX

Dependable. No haggle. Results every time ! Life happens and AHS has always been there. Everyone with a home should have AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Eric Olson Somerset, PA

I live in a rural area outside of Pittsburgh. AHS doesn’t pay contractors enough to get them to show up. I have been through different contractors and usually I need to bribe them to get them to come and do my repairs.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Maria Las Vegas, NV

I’ve used American Homeshield since 2005 when I purchased my first home in WA. As the monthly price of the warranty & of each service has increased over time, the quality of the service providers and the customer service provided by AHS has declined precipitously. It is evident the goal is NOT to provide homeowners with resolution of the issues we hope to plan for and take care of by having a home warranty in the first place, but to simply patch the issue and keep collecting the premium and service fees.

1 year ago

Reply from American Home Shield

Maria, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 10th, 2023

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Verified Customer

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MICHAEL

AHS did not cover replacing gas line. Plumber said would be easier to install new line overhead rather than cramped crawl space. AHS said no pay if not as original gas line install. So...I'm out $2500.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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