American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Charlie Morris, IL

Customer service is horrible I waited on the phone for over 2 hours. Never got an answer and eventually hung up.

5 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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Matt Phelps Lincoln, NE

Great Service, always quick with a contractor and no hassle.

5 years ago

Reply from American Home Shield

Hi Matt,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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S. Webb Spring, TX

Very pleased so far, professional, courteous, friendly Service

5 years ago

Reply from American Home Shield

Hi S. Webb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Verified Customer

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Willia Newlin Hammond, IN

professional and they were able to set my appointment right away.

5 years ago

Reply from American Home Shield

Hi Willia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

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Brett Wilke Sioux City, IA

excellent service and completion of items that needed attention.

5 years ago

Reply from American Home Shield

Hi Brett,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Rodney Metairie, LA

Hard to speak with someone on the phone. All automated and takes a long time to speak to a represenetive.

5 years ago

Reply from American Home Shield

Hi Rodney,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

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john A phelan Altus, OK

only one claim so far was handled quickly, less than one week

5 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Maria Murillo Tyler, TX

Been very professional with me. Always on time for appointments

5 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

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Verified Customer

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Apeil North Las Vegas, NV

I received fast service and most importantly service from very good contractors

5 years ago

Reply from American Home Shield

Hi Apeil,

Jun. 27th, 2020

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Verified Customer

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Cris Shimko Bear, DE

Coverage is fantastic and service requests are easy to submit!

5 years ago

Reply from American Home Shield

Hi Cris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Lucky Wadehra Leesburg, VA

Appreciate the quick and reliable service. Ease of requesting service

5 years ago

Reply from American Home Shield

Hi Lucky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Kenneth Robinson Murrieta, CA

Speed of response was timely because we had a leak coming from the ceiling.

5 years ago

Reply from American Home Shield

Hi Kenneth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Verified Customer

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Dorothy Medley Sacramento, CA

excellent service for the price, the work is done by professional companies.

5 years ago

Reply from American Home Shield

Hi Dorothy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Denice VanBuskirk Dallesport, WA

The wait fir a repairman takes wayyy to long. I went a month with no fridge and had to use ice chests

5 years ago

Reply from American Home Shield

Hi Denice,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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Kelly Canton, OH

They arrived quickly and got the job done! No mess left and very friendly.

5 years ago

Reply from American Home Shield

Hi Kelly,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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P. Suntay Chicago, IL

Quite Professional , courteous, friendly, on time & work got done.

5 years ago

Reply from American Home Shield

Hi P Shuntay,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Kim Broken Arrow, OK

They have been very prompt in answering my request for service.

5 years ago

Reply from American Home Shield

Hi Kim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Mattie Rowlett, TX

If something is broken or need repair more than 3 times. It should be replaced instead of me paying multiple fees

5 years ago

Reply from American Home Shield

Hi Mattie,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 21st, 2020

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Verified Customer

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S. Sutton Arlington, TX

Always Prompt on their response and they do what the warranty says and covers

5 years ago

Reply from American Home Shield

Hi S. Sutton,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Eddie Tucker Wichita Falls, TX

They have schedule the repairs promtly and they have done a good job

5 years ago

Reply from American Home Shield

Hi Eddie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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STEVEN A TILLETT Pearland, TX

IF I COULD GIVE THEM NO STARS I WOULD. NO ONE SPEAKS OR UNDERSTANDS ENGLISH IF YOU ASK FOR A US REPRESENTATIVE THEY WILL PUT YOU ON HOLD FOR AN HOUR AND HOPE YOU HANG UP

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 21st, 2020

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Verified Customer

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Bernie Beaumont, TX

Fantastic contractors in network and easy process to file an issue

5 years ago

Reply from American Home Shield

Hi Bernie,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Verified Customer

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JD San Antonio, TX

Have used them twice this last year and both times the service was top notch.

5 years ago

Reply from American Home Shield

Hi JD,

We hope you continue to enjoy a great service experience!

Jun. 19th, 2020

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Verified Customer

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Patrick North Las Vegas, NV

Quit response the tech person they sent was very good for the problem that I had

5 years ago

Reply from American Home Shield

Hi Patrick,
Thank you for providing American Home Shield with feedback about your experience!

Jun. 21st, 2020

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Verified Customer

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Doug Thienpont

Always comes through when there’s a problem and gets a company to you fast

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Doug,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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Kizzie Taylor-Robinson Cordova, TN

Very Professional and always sending the right people for the right job

5 years ago

Reply from American Home Shield

Hi Kizzie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Jim & Peg Pollard Apache Junction, AZ

Good coverage. Sends qualified repair companies. Good followup.

5 years ago

Reply from American Home Shield

Hi Jim & Peg,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Sandra Webster Florence, AZ

Very good and prompt but I thought they paid more for a replacement than actually happened.

5 years ago

Reply from American Home Shield

Hi Sandra,
Thank you for your feedback!

Jun. 19th, 2020

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Verified Customer

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Michael Perkins Lancaster, CA

quick responses, service people stay on schedule, communicate changes, etc...

5 years ago

Reply from American Home Shield

Hi Michael,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 19th, 2020

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Verified Customer

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Karen Fresno, CA

Past experiences , I have been very pleased with the service I have received.

5 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Corporate Childcare Consulting Ashburn, VA

Quality of replacement garbage disposal just replaced - not great. Less value for contract than 15 years ago

5 years ago

Reply from American Home Shield

Hi,
Thank you for your feedback about your AHS experience!

Jun. 21st, 2020

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Verified Customer

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Dennis O'Hara Leesburg, VA

Consistent and timely resolution to warranty service requests.

5 years ago

Reply from American Home Shield

Hi Dennis,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Verified Customer

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William Rubinstein Midlothian, VA

Fast service. Experienced technicians. Very happy with the service.

5 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Frederick Rochte Norfolk, VA

Consistent in responding to request and email notifications.

5 years ago

Reply from American Home Shield

Hi Frederick,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Marilyn Noble Charlotte, NC

Satisfied from the services=waiting on a product to come in that suppose to be shipped __

5 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Vivian P Simpsonville, SC

Prompt attention to the matter and addressed and fixed issue on first try!

5 years ago

Reply from American Home Shield

Hi Vivian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Verified Customer

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Charlene Bowman-Smart Loganville, GA

They always professional & problems are solved when the companies they send.

5 years ago

Reply from American Home Shield

Hi Charlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Verified Customer

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Nora Yodis Spring Valley, CA

always been dependable and finish the job and doesn't have to return

5 years ago

Reply from American Home Shield

Hi Nora,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Verified Customer

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Lauren Reynoldsburg, OH

The warranty was affordable and they have been timely, efficient, and kind.

5 years ago

Reply from American Home Shield

Hi Lauren,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Laurence Williams Vacaville, CA

They do what they say, their technicians are well qualified.

5 years ago

Reply from American Home Shield

Hi Laurence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2020

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Verified Customer

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Lidia

Excelent service, the person who came to fix my refrigerator was very efficient

5 years ago

Reply from American Home Shield

Hi Lidia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Robert Shapiro

They have sent highly competent people to make the required repairs.

5 years ago

Reply from American Home Shield

Hi Robert,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2020

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Verified Customer

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Roy Rosales Middletown, MD

Most of the time they respond quickly. Other times they play the phone loop game.

5 years ago

Reply from American Home Shield

Hi Roy,
We hope you continue to enjoy your AHS coverage!

Jun. 10th, 2020

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Verified Customer

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Annie Wright Laurinburg, NC

Hard to contact when you need servicing es due to call volume. Need a dependable call back service

5 years ago

Reply from American Home Shield

Hi Annie,
Thank you for your feedback!

Jun. 10th, 2020

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Verified Customer

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david stahl Milford Center, OH

I was on hold for over an hour 3 times and its been 6 days since a tech came to my house to fix my washer and he needed permission to fix it and no one has gotten back to me.

5 years ago

Reply from American Home Shield

Hi David,
We hate to hear about your unsatisfactory experience to have the washer repaired. I would be glad to speak with you and get the issue resolved.

Jun. 10th, 2020

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Verified Customer

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Anonymous San Antonio, TX

Quick service and diagnosis of air conditioner on a hot night

5 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated!

Jun. 9th, 2020

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Verified Customer

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John Frederick, MD

Professionalism, excellent service and outstanding customer service.

5 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 11th, 2020

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Verified Customer

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Not lkley Hampton, VA

I always have an issue with customer service they talk over me and always say I don’t believe that your customer service representative is Not audible and

5 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and discuss your experience.

Jun. 13th, 2020

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Verified Customer

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Anthony Enriquez Lexington, SC

Excellent coverage and no hassle or haggle with customer service.

5 years ago

Reply from American Home Shield

Good morning Anthony,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 11th, 2020

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Verified Customer

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latonya roach rashid Sumter, SC

THEY COME IN FINE THE PROBLEM AND FIX THE PROBLEM HE WAS VERY NICE

5 years ago

Reply from American Home Shield

Hi Latonya,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2020

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