American Home Shield Reviews

DO NOT RECOMMEND! American Home Shield has been absolutely horrible to deal with. This is now the THIRD year in a row that we have had the same issue with our AC unit, and once again they are refusing to cover the parts and labor that are clearly supposed to be covered under our contract. We've paid the non covered amount for 2 years due to them saying its repairable when it needed replaced 3 YEARS AGO. At this point, they are covering NO labor and only ONE of the parts needed for the repair/replacement, leaving us responsible for the rest. What is the point of paying for a home warranty every month if, when something actually breaks, they find every possible way to avoid paying for the repair? After three years of dealing with the same AC problem and getting little to no help from AHS, I am beyond frustrated. Their coverage has been completely disappointing and absolutely not worth what we have paid into it. 10/10 DO NOT RECOMMEND American Home Shield

We have had American home shield for the last 5 years, in the beginning it was a good company, but they hire shady contractors who try to extort more money out you with cash. When you call them to let them know, they don’t care. But our latest issue with our refrigerator is going on for several months. We were going to cancel our policy as well because it has almost doubled in 5 years. Our refrigerator is not fixed yet, been going on since May, it’s now September. We don’t even care if it is fixed, we could have gotten a new one with the cost of this, but we can’t cancel our policy. They try to hard sell us and then transfer us to client loyalty or whatever their version is… that department puts you on hold and hangs up after 10-15 minutes every time… we are talking more than 20 calls over the last 8 weeks to try to stop our service. We don’t want it anymore, the service itself has changed and what they pay, it is completely not worth it.

American Home Shield uses dealers who produce fraudulent, fabricated reports to deny legitimate claims. They ignored multiple expert opinions, videos, photos, and documented evidence. One dealer, A‑US Air Conditioning of Texas, even submitted fake pictures from a completely different system to support their false report—none of the photos were from my unit. These misleading reports appear intentionally designed to justify denial, especially for high‑cost repairs like A/C or compressor failures. This reflects a clear pattern of bad‑faith practices and intentional service denial. To make matters worse, A‑US Air Conditioning of Texas—the dealer they used—submitted fake photos from a completely different system to support their false report. None of the pictures matched my unit, proving the report was intentionally misleading.

Update - It is 07/27 @ 12:17 PM - service has not been completed, AHS called to "reassign" my vendor, extending the E service another 28 hrs. (Tuesday (28th) by 4 pm. Absolutely fraudulent. My claim was approved for emergency status on Friday, July 24, at approximately 3:30 PM due to the extreme heat and the associated health risks. At that time, the National Weather Service had issued an Extreme Heat Warning, which remains in effect through Monday, July 27, at 8:00 PM. Despite the emergency approval, I have not been contacted by any assigned vendor. Sunday I was informed that I could not hire my own licensed HVAC contractor, that the cost of a hotel would not be covered, and that I would need to wait an additional four hours for a new vendor to be assigned and accept the work order. I was then told the newly assigned vendor could take up to another 24 hours to respond. This means that an emergency service request approved on Friday afternoon may not receive service until Monday evening at the earliest—approximately three days after the emergency was approved. Given the extreme temperatures and the lack of timely emergency assistance, I had no reasonable alternative but to hire my own licensed HVAC technician to restore cooling to my home. I also had to purchase a portable air conditioner to prevent my pets from suffering heat-related illness or death, and I incurred the expense of one night in a hotel because my home was unsafe to occupy without adequate cooling. I fully expect to be reimbursed for the emergency HVAC repair, the portable air conditioning unit, and one night's hotel accommodations, as these expenses were necessary solely because emergency services were not provided within a reasonable timeframe.

I'm not sure if the reviews are fake or if it's location dependent, but the American Home Shield coverage in Los Angeles, CA is definitely a scam. They only send out the lowest one-star reviewed companies in your area. The person I got refused to provide a license number and broke the appliance worse and damaged my home, and AHS will not do anything about it and kept wanting the same incompetent guy to come out and waste my time and do nothing. After a month and a half, they finally consented to replace the washer/dryer, but there was only one option that would fit in my condo. I verified the dimensions and ordered it, and there was even a popup having me agree to the dimensions. Well, it was the wrong dimensions, meaning I have a washing machine sticking out into the doorway. AHS said I should have called the manufacturer to verify. They will allow me to pay a restocking fee and then cash me out for HALF the amount I would need to get a machine that will actually work with the space. Then a supervisor said she'd waive the fee and get me new replacement offers, then she disappeared and now they say nobody works there by that name. Not only do they want the restock fee that I have in writing was waived, now they say the "wear and tear" initial diagnosis is now "misuse" and they're denying it. How can you do that when we already got to the replacement phase and you already stole my old machine so I can't even ask for a second opinion? It is a waste of money, but worse it's just the frustration and wasted time and being jerked around constantly. If I were paid my usual hourly rate for all the time I've spent on hold with these people, I could have afforded to get a replacement machine myself. Meanwhile, the first "repair" person also broke my microwave and did not fix the fridge. After a month AHS sent out a second repair person and then denied repairs because the damage was caused by the first guy. I think eventually AHS will get what they deserve if there is any justice in the world. Please save your money and sanity and do not sign up for this horrible company. Please note that they charge a cancellation fee.

Do not under any circumstances use AHS for your home warranty. I have been waiting 6 months to have my air conditioning fixed. They squeeze their contractors down to nothing, refusing to pay them decent rates for the work. The result is substandard parts that take a month to arrive and then don't work, and contractors who take on the job and then quit it and refuse to do the work because it's not worth their while for the pittance that AHS offers them. I have had 2 contractors show up and then refuse to continue with the job, and numerous faulty parts fitted causing months and months of delays. The useless AHS Asian-based customer service reps are hard to understand, and are also too incompetent to take charge and responsibility. Instead all they can do is verify your account three times and read from scripts with generic responses that give you no solutions. This company is a complete joke. Stay very far away!

In June 2025, I renewed my American Home Shield (AHS) ShieldGold Warranty Plan ($38.99/month). All premium payments have been made timely and in full. On 4/20/26, our water heater suffered a catastrophic leak, and I submitted a claim and paid the $125 service call fee. AHS assigned a third-party contractor, AM PM Plumbing. On 4/22/26, their technician confirmed the unit required replacement but quoted an additional out-of-pocket cost of $615 for basic modification materials. Furthermore, the technician offered a written $100 discount (offending quote attached) contingent upon providing a 5-star review after the completion of the work. When I questioned this unethical practice, the contractor’s office stated that AHS approves of this review-manipulation strategy, which appears to violate FTC guidelines. Due to the contractor's unprofessional business practices and inflated out-of-pocket quotes, I requested a cash-in-lieu buyout from AHS to purchase a comparable replacement unit, which retails for approximately $600. On 5/11/26, AHS offered a buyout of only $160. This amount is insufficient to purchase any comparable water heater. Despite multiple escalations to supervisors and the escalation team, AHS refuses to provide the itemized calculations for this valuation. AHS is failing to honor the spirit of the warranty by offering a buyout that does not nearly approach covering the cost of a replacement unit.

American Home Shield Lack of Customer Support Let me tell you about an incident that occurred this week with American Home Shield (AHS) and its subcontractor Winston Garage Doors. Winston came to our house as a result of a service request we made to AHS concerning our broken garage door. Per AHS request, we had already paid the deductible when Julian, the repairman from Winston Garage Doors, arrived. After looking at our garage door mechanism, Julian commented that although the currently installed garage springs were working, they were old. He then stated that he WOULD NOT REPAIR DOOR MECHANISM without replacing the springs. However, the actual problem that was causing the garage door not to open and close was a broken chain, not a problem with the springs. We explained to Julian that we would like to retain the old springs because if they do eventually break, this would be covered by our AHS policy, and that simply replacing springs that aren't broken would not be covered by the warranty company. We stressed that we needed the garage door to be fixed promptly to enable access to our car. Again, Julian said that he would not do the repair unless we bought new springs, and quoted us a price that included them. He then left our location, advising us to "call me if you change your mind." That same afternoon, we had another garage door company come out to provide a second opinion. They examined the garage door mechanism and told us that the springs were fine and acceptable. However, this was not a company contracted with AHS. Because we did need the door fixed that day (we are seniors with health issues and not prepared to engage in a prolonged dispute), we called Julian and asked him to come back. He did the repair--and changed the springs that were still functional and not in need of replacement. He charged us $1,287 for the repair of the broken chain and installation of new springs. He then submitted the quote/bid to AHS, telling them that the customer wanted an upgrade in the springs. This was untrue; all we wanted was a functioning garage door. We did not want, nor did we ask for, new springs. Of course, AHS would not reimbursed us after the repair was completed, so we called AMS and spoke to Peter the representative at AMS. He said there was nothing he could do. I even had him talk directly with Julian which he did and heard that Julian would not complete the work without their springs. I got back on the phone with Peter and he said there was nothing he could do. There was no customer support, so this practice will go on. Both companies are taking advantage of the customer. I have never had an experience like this before and felt I needed to write this and issue a warning: BEWARE OF Winston Garage Doors. They are SCAMMERS & CHEATERS. Moreover, American Home Shield doesn't seem to mind working with them.

They started off great four years ago, then they changed for the worst! I had standing water under my refrigerator, I called them to send someone out. It took them a week to send someone, all while I'm calling daily to check the status. They finally send someone and that company did nothing said it was a different service request and not appliance (which he was). I called ASH and the poor customer service individuals who clearly read from scripts told me I just had to wait longer!!!! This is terrible service! And why is it called American anything cause nobody who I spoke with was American! I felt like I was not being heard and they did not care about my issue. Oh and not to mention, the price went up drastically from years ago. Needless to say I just cancelled my subsribition cause why have it if it doesnt serve its purpose.