American Home Shield Reviews
8.8
Overall Score
Vanessa Sterba
Horrible customer service!!!!! They outsource their customer service line to countries outside of the US. The language barrier made it very difficult to file a claim. I asked to speak to a manager in the US and they disconnected the line or said that they didn’t know the number! I filed a complaint and emailed American Home Shield headquarters. Zero response! I filed a claim to have my washer repaired and they sent out the most unprofessional repair man. He was not affiliated with any company. He showed up in his own personal vehicle that looked like it had just been in a crash and he didn’t have a name badge, company shirt or anything to identify that he was the repair man. So sketchy!!! I was a woman I was concerned for my safety. And he didn’t even fix the machine!!! I filed a complaint and ask American Home Shield to send a different company to repair the washer!! AHS ignored my complaint and attempted to send out the same guy! They kept increasing the cost and reducing service. In order to close my account with AHS I had to call at least 5 times because the customer service line kept hanging up on me!! I didn’t get transferred to a manager until I started yelling on the phone! Then the manager made it seem like it was my fault that AHS had horrible service and sent sketchy people to my house.
American Home Shield used to be great 5-10years ago when their customer service line was based in the US. Once they outsourced their customer service they went downhill. DO NOT USE AMERICAN HOME SHIELD!!!
1 week ago
Reply from American Home Shield
Hi Vanessa, thank you for taking the time to share this feedback. We’re very sorry to hear about the difficulties you experienced. Your safety and confidence in our service are extremely important, and we apologize that we did not meet expectations. We appreciate your feedback, as it helps us understand where we need to improve moving forward.
Regards,
Victoria M.
Regards,
Victoria M.
Mar. 19th, 2026
Verified Customer
Review Source
Kimberley
We started with them when we bought our house in 2019. They were very good for the first four years. While the annual fee is not insubstantial, the coverage of appliances and systems was good. They gave good reminders for tune-ups of systems to avoid major issues. We liked them very much. But our house was recently part of the fires in Southern California and the AC system was damaged. They refused coverage after the tech they provided (whose company wanted over $1000 for the job) said that a wire was cut due to rodent issues rather than due to the fire and remediation. That decision seemed to be wholly about money, and the customer service person had no recommendations other than me paying for a second tech to visit and give a second opinion. No understanding of the fire; no consideration that the tech may have been increasing the price and offering to pay for a second opinion; just reliance on their contractor and a contract term to deny coverage. It soured me on the relationship and I don't think we'll be using them in the future or extending them for this home.
3 months ago Edited December 9, 2025
Reply from American Home Shield
Hello Kimberly,
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you were affect by the California fire. We are glad you and your family are safe. We understand the air conditioning unit was not working and based on the pro's diagnosis the unit was not covered. we apologize for this outcome. Please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you were affect by the California fire. We are glad you and your family are safe. We understand the air conditioning unit was not working and based on the pro's diagnosis the unit was not covered. we apologize for this outcome. Please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.
Best regards,
Timari H.
Social media
Dec. 10th, 2025
Review Source
Ali Asghar Sarwari
After being a customer for one year and paying them consistently, I can honestly say American Home Shield is not professional at all.
During the time I actually needed them, they sent the worst technicians. The issues were never properly fixed. Instead of solving the problem, they kept charging additional service fees.
One repair they did failed again right after the 30-day period. The dishwasher they “fixed” was never truly repaired. In fact, the situation became worse.
When I contacted customer service, they basically told me they are not responsible. After paying for a full year, this is extremely disappointing.
Please do not contract with them. Save your money and find a company that stands behind their service and takes responsibility for their work.
1 month ago
Reply from American Home Shield
Hello Ali, thank you for being a valued member. We're truly sorry to hear about your experience and that you're still having issues with the dishwasher. A service specialist has been assigned to your claim and will follow up with you to make sure we reach a resolution.
Regards,
Victoria M.
Regards,
Victoria M.
Mar. 2nd, 2026
Verified Customer
Review Source
Eliezer
I had a service call for my AC unit. They send out starlight hvac to fix it. The tech came over an supposibly did and also said that I was low on coolant so I end up paying close to 300.00 cause American Home Shield only pays 10.00 per pound. So when the tech left about 30 to 45 min the AC stopped working again with the same issue. The fan on the condenser frozen so I call starlight back and the same tech came over, looked from the top of the condenser to get a model number of the motor and told me that they needed to order a new motor. About 3 to 5 days later the same tech came over to install it, once he was done I noticed that he had left a total of 5 cables connected by zip ties on top of the condenser ( outside). When I approached him and mentioned this he said that the motor was out of factory and that the cables were too sort to connect inside and that they were no danger. Yet this are electrical cables 2 yellow and 2 purple and at the end they are wrapped up on black electrical tape. The other cable is the ground cable but he still insisted that they were no danger. I called American Home Shield and formed this to them. They said they were gonna do an investigation and get back to me. They never did so. I called him back and I spoke to a supervisor. The supervisor said that the company said that cables were fine. Earlier when I reported this, they got a hold of the company and they refused to come back so when I spoke to the supervisor, the supervisor said that the only thing that they can do have the same company come back and try to address the issue so when I request it for a different company because these guys never wanted to come back, the supervisor told me that I needed to pay another service fee to have another company, and inspected so American Home Shield was not willing to help me correct this the right way so they end up sending the same company Starlight Hvac to look at it and all they did was put the two yellow the two purple inside the unit zip tie in the same place and let the grounding cable all out of the unit
5 months ago Edited November 6, 2025
Reply from American Home Shield
Thank you, Adela! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If further assistance is needed, please reach out to us at socialmedia@ahs.com.
Kim
Kim
Nov. 6th, 2025
Verified Customer
Review Source
Linda
During most of my recent repairs, I now realize you must call for a service visit and wait until the company calls you to set up an appointment which is usually another 2 to 3 days. A technician comes out, addresses the problem and then says they have to go back and get it approved and that’s another day and then the company calls you back to make an appointment which is usually another 3 to 4 days. The process is much too long. The technician should have the authority to get approval on the spot. The last technician that was at my house, said he did have the part in his truck to fix my air conditioner, but could not do it until he went back and filed paperwork and got approval through home shield to come back out to fix it which was about five days later. That was two half days off work for me. I probably will not sign up with home shield again. This is twice this has happened once with the refrigerator. I went almost 6 days with no refrigerator. The second time it was the air conditioner pretty important things.
5 months ago Edited November 6, 2025
Reply from American Home Shield
Hello Linda,
Thank you for your feedback, and we sincerely apologize for the delay in service. We understand how important your refrigerator and HVAC system are to your home. While various factors can sometimes cause delays in processing a claim, technicians do have the ability to contact us directly from the site for approval. We truly value your partnership and hope to continue supporting you with your home repairs.
Best regards,
Victoria M.
Thank you for your feedback, and we sincerely apologize for the delay in service. We understand how important your refrigerator and HVAC system are to your home. While various factors can sometimes cause delays in processing a claim, technicians do have the ability to contact us directly from the site for approval. We truly value your partnership and hope to continue supporting you with your home repairs.
Best regards,
Victoria M.
Nov. 6th, 2025
Verified Customer
Review Source
Teresa Porter
Im still waiting for my washer repair!!!!
3 years ago Edited January 10, 2024
Reply from American Home Shield
Hi Teresa, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.
Nov. 23rd, 2022
Verified Customer
Review Source
Regina
I’m so upset over 2 months ago I put in a ticket for my stove, refrigerator and microwave. It took forever for me to get my stove and refrigerator fixed and I’ve never received anything for my microwave. This is the worst to pay for services and get treated like this.
4 months ago
Reply from American Home Shield
Regina, we’re truly sorry to hear about the delay in servicing your appliance and would like to assist you with getting your microwave repaired. At your earliest convenience, please email us at socialmedia@ahs.com so we may assist you further. Thank you!
Best,
Victoria M.
Best,
Victoria M.
Nov. 21st, 2025
Verified Customer
Review Source
Rebecca
All we get is the runaround. Washer never got fixed from March work order and we are still trying to get our AC fixed that’s been out for about 2 months now. Out of all the vendors they have sent out only ONE was decent. The rest seem to “bandage” a lot, or at least the vendors say AHS tells them to and don’t really fix or replace anything. Would not recommend!
6 months ago
Reply from American Home Shield
Hello Rebecca,
Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Sep. 11th, 2025
Charles Eklof
This company is a joke. Complete garbage service. I have been a member for 6 years in my current home and for years prior to that in a different home. We have literally paid them multiple thousands of dollars. Our furnace went out and so far, we have been getting the runaround for over a month (while the cold weather is setting in at night). The issue is the expense of the parts required to fix the furnace. They don’t want to pay it. You will only be able to speak to a customer service representative or the escalation department. Both just make excuses and nothing gets done. You will never speak to the authorization department or a manager. They shield them from all of this. I cannot tell you how many hours I’ve spent on the phone with them but I can tell you that they are a complete nightmare to work with. Buyer beware!!
5 months ago
Reply from American Home Shield
Hello Charles Eklof,
Thank you for reaching out to us. We are appreciate you reaching out to let us know of the AHS experience you had. We understand you may still have issues reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We are appreciate you reaching out to let us know of the AHS experience you had. We understand you may still have issues reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Oct. 9th, 2025
Verified Customer
Review Source
Patrice
If the was a zero I give it. Hell NO I would not recommend AHS to no one! A company who sent a contract that after 30 days it disappears. They collect money every month and before you can speak to anyone about your issue you have to pay $125. So afters years of paying they still don't fit your issue or you're still asked to pay hundreds of dollars to fix your own issue! Again Hell NO please do NOT waste your money on AHS. It took almost an hour to cancel and there's a $50 fee to cancel the contract!!! BS
9 months ago
Reply from American Home Shield
Thank you for taking the time to share your experience with American Home Shield , Patrice. We understand you cancelled the AHS plan agreement based on the many events with AHS. If you are having an ongoing issue, please email us at bestco@ahs.com so that we can look into the matter further.
Best Regards,
Timari H.
American Home Shield
Best Regards,
Timari H.
American Home Shield
Jun. 18th, 2025
Verified Customer
Review Source
Ron
Good with any Breakdown issue...UNLESS ITS PLUMBING.. American Home Shield Purchases its OWN Hot Water Heaters that Must be Used if your Hot Water Heater Breaks down and you must Wait until the Vendor receives it to Proceed Even if it means 3 weeks without Hot Water....Uses Sub -Par Plumbing Vendors and their findings can not be Challenged Even Though Their Wrong OR if you Refuse to Pay an Exorbitant amount of Money to Quote Bring it to Code..
HOW can you Bring It To Code without a City Or County Inspection.
What A Sham. The Guy didnt even Inspect the Water Diverter Valve and said that its out of Warranty because he Thinks a Brass Valve has issues because the hous has Galvanized Pipes....Never even Turned the Valve.. I wound up purchasing and Installing my Own Diverter valve and Guess What My Shower Now Works.... AMERICAN HOME SHIELD has no one Checkng its Vendors And They are Ruthless.. Dont want to Pay the Exorbitant Fees Then Go Cash in Lieu.... Wait for it Cash in Lieu only pays for the Labor to do the Job Not the Hot Water Heater Thats Right You dont get the Hot Water Heater that thy Own and setting in Their Warehouse somewhere.
DO NOT WASTE YOUR TIME WITH THIS COMPANY..Ever since they were Bought out by a larger Company a couple years ago they were a Class Act. I was a Loyal Customer for 7 Years. Do NOT waste your $$$$ the Headache and Drama is Not Worth the Price of Admission
1 year ago
Reply from American Home Shield
I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
MB
The timing of this request for a review is unfortunate. When you have a quick turnaround for an easy repair (like a leaking faucet or a garage spring) the process works well and your repair goes smoothly. Currently we have been without a working refrigerator since 12/30. For 4.5 weeks and still unresolved we’ve had the assigned technician out probably 8 times to “repair”. Each time it works for a day, the repair fails and then goes out again. Then the process has to start all over. We wait for the technician to come out (again) to find the next problem, then wait for AHS for the estimate, then we wait for a part. This has caused so much stress to our family with 3 kids. We’ve now been waiting for a part going on 8 days now. Any update from AHS? NOPE! Would I recommend AHS? Probably not. What if this was our furnace in the middle of the Midwest winter? AHS seems not to even care how they treat their customers or how this impacts people. It’s very frustrating dealing with AHS when you need to and something really goes wrong.
1 year ago
Reply from American Home Shield
Hi MB, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 30th, 2025
Verified Customer
Review Source
Rodd
I have been with AHS for over 20 years. This may be my last year with them. I have always referred people to AHS. For the last few years, they seem to nitpick whether they will cover an issue. The last one, my pool circuit/power box that runs the pump gave up the ghost. I live beachside in Florida and it was a plastic box in full sun. It deteriorated, cracked and broke open. This is in an area just off the pool, a few feet from the fence and garden. Nothing else is near. Either the tech or AHS decided that a tree had fallen on it and denied the claim. I called because they had never updated me or let me know days later and I needed the pool pump to be running. When I called, I was informed that since a tree fell on it, it would not be covered. I said, "a tree did not fall on it". She said, "well the report said it looked like a tree fell on it". I said, "ok, but since there has never been a tree near there, a tree could not have fallen on it". She said we will send out another tech, but if confirmed you will have to pay twice". They sent out a tech and he confirmed that the plastic had just worn with age and cracked open. AHS Denied it again, and I paid that same tech to do the actual repairs to replace the box for close to $900. Disappointing. Poor coverage, poor communication, and I still have not gotten the final report. They just told the service that it would not be covered.
1 year ago
Reply from American Home Shield
Hi Rodd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 30th, 2025
Verified Customer
Review Source
Marci
In October 2024, I purchased a home warranty
with American Home Shield Warranty Services.
The warranty states I have a $125 deductible and
then provides coverage limits per category. For
the HVAC/furnace repair/replacement category,
coverage is $5,000. On January 6, 2025, I filed a
claim as my furnace had stopped working. They
dispatched their chosen HVAC dealer for
Columbus, OH, Red's HVAC. The technician from
Red's arrived after office hours, spent 3 minutes
at my furnace and came in to my home and told
me the secondary heat exchanger was bad and
while the part was covered under a recall by
Carrier (furnace manufacturer), the labor was not
and their recommendation was a new furnace for
$10,000, which left me with a $5,000 out of
pocket expense in addition to my claim limit of
$5,000 to be paid by American Home Shield. I
requested the dispatch of another HVAC
company for a second opinion as well as
additional quotes for comparison. American
Home Shield's response on their customer service
line was that they could not do that and they
hung up on me. I procured additional quotes on
my own of equivalent carrier furnaces to prove
that that their chosen contractor, Red's HVAC in
Marion OH was fraudulently inflating costs to
force customers to pay more than what their home warranty covered. Because it was 20
degrees in Oh and I was already 3 days without
heat and American Home Shield refused to
connect me with someone who could resolve, I
contracted with one of the quotes I myself
procured and paid entirely out of my pocket for a
new equivalent furnace at a total cost of $6,000.
If American Home Shield had provided multiple
quotes or reviewed what I had provided, it would
have cost $6,000 versus the $10,000 they were
demanding for an equivalent furnace
replacement. As they would not and they forced
me to procure out of my own pocket, I requested
a reimbursement of all funds paid out of my own
pocket which included the $5,000 maximum and
the $125 deductible. No response.
1 year ago
Reply from American Home Shield
Hi Marci, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 17th, 2025
Verified Customer
Review Source
Pamela
Zero. They don't read their reviews they have somebody they pay to go right stupid stuff as replies. It's called reputation management. American Home Shield is the crappiest company ever because there's no American in the name. If you try to call her headquarters you'll get sent to Chinese outsourcers. When you call the headquarters you will discover that there are three or four other crappy warranty companies that they also handle. I know they don't read them and they don't care because I get these everyday in my email and you would think all the bad reviews left by me which is probably about 30 by now they would have responded. But they don't they just keep sending me emails for more reviews so I will generate bad reviews automatically with my AI checking my email every time they come in and I won't be bothered by it. They're by generating more bad reviews that they deserve
1 year ago
Reply from American Home Shield
Hi Pamela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Dec. 12th, 2024
Verified Customer
Review Source
James
For us the value wasn't there. We had an AC claim that we had to pay $125 service fee and $850 in freon. Not to mention we were without AC for 3.5 weeks.
We had 3 claim. I ther than Sears, in general you use contractors with the absolutely lowest ratings. If AHS would read the reviews on each contractor on your list you would see they have low rates because of the huge number of complains the contractor recieves regarding AHS.
Lastly my last claim did it for me. I established the claim over the phone and told the rep it was for a paddle fan on my back porch and a light on my eve. AHS took my $125 and set me up with a 3.3 rated electrician. 2.5 weeks later the electrician said he was recommending replacement and I would need to buy the fans I wanted and would get a credit and he would come back and install them. Same for the light. I called for an update and your reply told me the electrician notes said the items weren't covered. Originally your rep should not have taken my $125 if thise items aren't covered. And finally, the electrician company emailed me offering to install the fans and lights on my dime. Kind of stincky. Overall I am left with a feeling of ill will and $125 lighter. I told the rep, Richmond, if the $125 were refunded by Monday i would consider keeping the service. No concession was made by AHS. Im done and I will warn everyone I can that the service is not worth the cost or all the fricking hassle.
1 year ago
Reply from American Home Shield
Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Bradley
I am still waiting for the repair to be done. The installer is still waiting for the AHS provided parts. AHS claims that regular and normal changeover parts to complete the repair are "modifications" which is completely ridiculous. They refused to send me a copy of the "modifications" in question. I would not recommend American Home Sheild to anyone. I have their best policy which is "exclusion only" coverage. They don't tell you that ordinary parts will be excluded, but they will definitely do so. I was warned by some people that they will cover minor issues, no problem, which I found to be true, but when tgere was a major repair, they deny most of it. This has proven to be the case. Beware of American Home Shield!!!
1 year ago
Reply from American Home Shield
Hi Bradley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Aquenia
I have been trying to get my refrigerator fixed since September 24th. The first contractor never showed up. The second contractor showed up on October 2nd and stated a part was needed to get my refrigerator working. I called GM Appliance over several times and left voicemail messages. They do not answer the phones or return calls. I called American Home Shield and they have escalated the issue and refund my $125.00 and someone from escalation support is going to reach out to me and no one has. I need my refrigerator to be fixed. I have been without a refrigerator for a month. I have children who are on medication that needs to be in the refrigerator. This is a huge inconvenience and poor customer. I am considering canceling and going with another company who can better serve.
1 year ago
Reply from American Home Shield
Good afternoon Aquenia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Oct. 25th, 2024
Verified Customer
Review Source
Maggie
Submitted a service request on 4/29 for my microwave. It is now 9/3 and the repair is not done. Service provider kept cancelling the day of the appointment resulting in a rescheduled appointment at least 2 weeks later. No other service providers available in my area. Now this service provider says they no longer have technicians in my area. AHS does not actively communicate or follow up on service request status. I plan on cancelling my warranty and demanding that they refund me for 4 months of premium payments because they have not been able to complete this request. If you live in a remote or rural area, do not use AHS. They don’t have service providers, but they are happy to continue taking your money for premiums.
1 year ago
Reply from American Home Shield
Hi Maggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
JP
American Home Shield is Anything BUT AMERICAN! The only time I spoke with someone in the U.S. was when I signed up. All the call reps I spoke with were in the Philippines and was hard to understand or get a point across. My problem took 8 months to get resolved. There was always miss communication or no communication between American Home Shield , the Contractor and The customer. If it weren’t for me being consistent on what was going on who knows how long my problem would have gone on. The contractor diagnosed and installed the new unit with no problem but was given a hard time when requesting the new unit.
1 year ago
Reply from American Home Shield
Hi JP, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 29th, 2024
Verified Customer
Review Source
Michelle
Disappointed with this home warranty company concerning coverage for repairs for my AC . I have been a customer with coverage for almost 20 years. I have had the unit repaired at least two to three times during the duration .
The fee for service call, went from 45.00 to 125.00, per visit, which used to cover whatever the issue was.
This year my AC stopped getting cool so I placed a service call to AHS. I paid the $125.00 for the service call only to be told I would need to pay an additional $ 1250.00 (my portion) of the bill to get my AC repaired.
That’s twelve hundred and fifty dollars, that is not in my budget.
1 year ago
Reply from American Home Shield
Dear Michelle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 29th, 2024
Verified Customer
Review Source
Angelica
We had the worst knowledge with AHS. Our AC unit needed to be replaced because it was leaking gas and had other issues (22 years old unit). AHS refused to replace it even though the company they sent to repair the AC unit agreed that our AC unit needed to be replaced. Be aware that your old appliances will never be replaced by AHS.
AHS purchases parts ol l of appliances that are no longer available to the public and make every effort to repair your old appliances. Nevertheless, the repair cost falls on you to pay the repair company contracted by AHS. We ended up not agreeing with their shady practice and replaced our AC unit on our own. I do not recommend their services.
1 year ago
Reply from American Home Shield
Hi Angelica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Ryland
American Homesheild is a complete scam and I’m letting all the people I know on social media how you take advantage of customers.
I had a plumbing issue and reached out to you for serves. I explained I needed a snake to clear main drain. You sent AJ pllumbing to my house who have been there on multiple occasions. I answered the door he said what’s the problem? I said the same and need you to snake. He said I have to call my office for approval. I said why didn’t you get that before coming here. He never stepped foot in my house. I waited for him while I called you. Went back to the door to let him in and he took off with no explanation cci explained what happened to you who didn’t seem very interested in helping me. Saying we have to wait fo hear from them. Not to mention it took a week to get the appointment.
I called you again to request another vendor and you had none. I the. Requested that you never send AJ plumbing to my house again. I also requested a full refund which you denied me the. Decided to give me 50% back which is unacceptable. I was forced to spend $500 on a plumber to come and fix the problem you wouldn’t fix. I will have my attorney to reach out for my reimbursement and the aggravation and stress you have caused me. I am looking for another home warranty company to handle my needs if this is not resolved. I GIVE YPU A NEGATIVE 5 As a rating
1 year ago
Reply from American Home Shield
Hi Ryland, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Slick
There is nothing good I can say about AHS over the last 3 years. I cancelled all 4 of my contracts. The last straw was when one of the AHS vendors said is would cost $5000 to fix a leak. After I cancel my policy, partly because of this interaction, I called a local leak detection company. After they located the leak I called a local plumber. The total to find and fix the leak was less than $600 and it was completed in 4 days from initial contact. I have other (documented) examples of how terrible AHS is. My advice is to save your money and not waste it on American Home Shield. They use the lowest priced and least skilled vendors and they will make up reasons to not cover your claims.
1 year ago
Reply from American Home Shield
Hi Slick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
John
If I could have left a zero rating I would have. We have problems with our Air Conditioner cycling on and off all summer. The last time was for 9 hours during the day. A & R Complete Services was out 3 times. Problem was never fixed. However, the real reason for the no star rating is their complete lack of communication and cooperation when they were asked to come out a 4th time. According to American Home Shield they accepted the return visit, but despite us leaving countless messages to call us back at a certain number they never called us at that number. They kept calling a different number. We even told American Home Shield to remove that other number from our account. They never set up an appointment with us. We called American Shield numerous times to complain and they called as well. A & R also ignored them. We asked American Shield to set us up with someone else but that request was refused as well. Terrible service between the vendor and the insurance company.
1 year ago
Reply from American Home Shield
Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 27th, 2024
Verified Customer
Review Source
Brent
Have been a paying customer for years and have never been 100% satisfied with them. Depending on what you need, you will sit on hold for a long time and when you do talk to someone, for me, it is very difficult to understand their dialect. My most recent a/c encounter…their tech cam out and spent maybe 15 minutes at the house and told me that my evap coil was bad and needed to be replaced and took a picture of a date on the outside of the air handler showing if that it was last replaced in 2015. What he didn’t realize, the evap coil was changed in 2021 and was noted on the inside of the air handler on the inside but he wouldn’t know that because he never took the cover off to actually check it. I know this because I was standing at the bottom of the steps. I was sent a quote for the uncovered portion that AHS said that I would have to pay out of pocket for almost $6,000. I called to get a second opinion and AHS said that I had to pay because they wouldn’t cover just because I didn’t agree with the price. I paid out of pocket to rediagnose and the issue was that the heater was blowing at the same time as the a/c. It cost me $380. I did the cash in lieu of payment option through AHS so I could reimburse myself for paying my own a/c tech and it was a nightmare to get my money back. It took months and they made me seem like I was the bad guy.
1 year ago
Reply from American Home Shield
Hi Brent, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Robert
We had an unpleasant experience with AHS recently. Our tankless systems computer board was shorted out due to our power being turned off and on during the recent hurricane. The first company came out and pronounced the unit failing due to improper maintenance and it lacked a valve for clean out. I explained to the guy that it had been maintained and our plumber did not have an issue cleaning out the system. I requested a second opinion and my claim was denied to not having the correct valve as previously mentioned. The quotes to replace the unit were $6600.00 and $4400.00. I found a new unit for $998.00 and hired a plumber for $300.00. A big difference and I feel the first two companies were taking advantage of the storm by price gouging. I wrote a letter to AHS expressing my concerns and it was returned to me. I sincerely believe the process needs an appeals process that allows the homeowner to express their concerns and not rely exclusively on the first company’s information. It’s to the first company’s advantage to recommend a denial so that they benefit.
1 year ago
Reply from American Home Shield
Hi Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Staci
It took SIXTEEN WEEKS for AHS to replace my non-working refrigerator. TEN repair attempts (of which, the vendor failed to show up 3 separate times), and utter and complete failure to uphold the warranty in good faith. Continually just passed around to get me off the phone and to go away. Definitely efforts to exhaust the warranty holder to give up efforts to make AHS uphold their contracts. Miserable experience. Repair vendor even recommended filing with Attorney General! Claimed AHS has verbally threatened to drop repair contracts if replacement is requested - even when the appliance meets the criteria! Also claimed that repair company threatened employees with termination should they recommend replacement due to the threat of contract termination from AHS. Absolutely creates a conflict of interest and a seemingly intentional effort to take advantage of premium-paying customers. 1000% do NOT recommend.
1 year ago
Reply from American Home Shield
Hi Staci, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Russell
Every repair I've done has taken multiple visits and repetitive calls to both you and the vendors to get done. For example, on my microwave repair, the first company flaked out after coming. The second company came, ordered a part, but when they installed it that wasn't the part which needed replacement. They then ordered supposedly the right part, but it was also wrong although the microwave then worked. However, the part they put on was sloppily glued over the original buttons you push and 1/3 of the bottom still showed the original non-working buttons because the part they glued on was the wrong size. They then claimed that this was only a cosmetic issue and it took multiple calls to them and AHS to get it resolved. The refrigerator repair is taking a similar track in that there has been someone out at least 5 times. It still isn't working right.
1 year ago
Reply from American Home Shield
Hi Russell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Mark
In our area they allow the HVAC and Plumbing Vendors to add in Non covered charges to recover the costs of the repairs that are supposed to be covered in AHS Platinum warranty . These charges can exceed $4000 for HVAC and $2000 for Hot water replacements covered under the warranty. AHS backs the Vendors Non covered charges which are not itemized and not specifically laid out for the customer to validate. These fees cannot be challenged with AHS and if you do not agree to this extortion the Void the AHS warranty on this item until you agree to the Non covered extortion . This is the newest AHS Scam to protect the vendors and to screw the warranty holder and to hold down warranty costs to AHS and it's vendors.
1 year ago
Reply from American Home Shield
Hi Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Modesto Dave PADILLA
Paid my premiums to AHS for 2 years and had not made a claim, made my first claim on 06/03/2024 had 2 different service companies come to our home, both lied about the service work they did on our washer. When we called AHS and tried to talk to management, we were not believed that service companies did not try to fix our washer we called AHS 5 or 6 times to have washer fixed. AHS said that they were not going to fix our washer called another company to come to fix washer was told that it would cost $400.00 -$500.00 to fix decided instead to buy new washer cost was over $579.00 AHS send only $519.84. AHS management did not try to help us . We are very disappointed with AHS.
1 year ago
Reply from American Home Shield
Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Keith
Absolutely horrible. I have been without central AC for the entire summer. The first vendor replaced the outside condenser without testing for a leak. A second vendor for found a leak in the inside air handler unit. They drained all the refrigerant out of my system, then said the repair was beyond their capabilities. A third vendor validated the required repair, but said they could not complete the work. Three additional vendors have been to my house, but none want to complete the required repair because AHS will not pay them the actual costs. AHS is ripping me off now by offering a cashout because they cannot find (won't pay) a vendor to complete the required work. The cashout is less than the refrigerant costs drained from my system. No AC since April. No reimbursement for window units. Horrible service and still waiting for an escalation team member to call me back since last week when he said he will call the same day. Stay away from this company.
1 year ago
Reply from American Home Shield
Hi Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Gerardson
They connect me to a call center, probably in India or somewhere offshore, where the operators have zero technical abilities. Then I’m paired with local contractors who want to collect a paycheck with doing the least amount of work as possible.
In my case, after two months of phone calls and missing work to wait for contractors, I found the problem then I had to figure out a way to repair it myself. All American Home Shield can do is offer polite apologies, but no real service.
I’m still left with giant holes in my ceiling and walls and water damage to my home that now I have to pay to fix.
1 year ago
Reply from American Home Shield
Hi Gerardson, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Sarahjane
American homeshield is a scam. It works as you pay your visit fee and need no major repairs, but as soon as you, my experience is that they get the contractor to file a fraudulent report and deny coverage. I even paid to get them to send out a second opinion (with promises of refunding my initial fee). But they ignored the truthful opinion and even after a report of normal wear & tear tried to deny my claim. I’m waiting to hear back from their legal team (promised yesterday) and if I don’t, I’ll be suing them in court for the cash payout noted in my policy of $5000. I had to replace the system myself after 8-9 weeks of their dancing around it, losing the contractor reports (allegedly), and allegedly losing my phone number.
1 year ago
Reply from American Home Shield
Hi Sarah, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Lafell
Fixed problem, but took extremely too long three months to fix an electric toilet pump. This is for 83-year-old lady who had to deal with that inconvenience. The vendor was not reliable, not communicative and extremely slow response to note response to text calls from customer Representatives from American home shield made promises that have never been followed through on the toilet that was given to my mother was lower and shorter, which makes it more difficult for her to use so I’m out of my pocket to buy the correct height toilet for her. So very unhappy with America Home Shield as of now , as of now will not be renewing my subscription with them because of this feel as if my families inconvenience and concerns are just a small drop in a big bucket that they have .
1 year ago
Reply from American Home Shield
Hi Lafell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Crystal
I would give 0 stars if I could. AHS and their contractors extort money from their customers. I was a customer for several years and had to request service twice. Neither time did the contractor fix anything. Instead they said something was wrong that wasn't in order to get more money from me than was necessary. The contractors put in no effort either time to attempt to fix the issue before stating that something else needed to be corrected. The first time they cut a hole in my wall and left. That never needed to be done. The second time the contractor was here less than 5 mins and said I needed a new toilet when my pipe was clogged. I ended up purchasing the same tool the contractor had and unclogging it myself. The contractor did not even address the order I put in for the leaking pipes. I requested compensation due to the work order not being fulfilled and received none. Customer service lied to me numerous times when I requested a different contractor from the beginning due to the first bad experience, stating they would send out another contractor when there is not one available. I am not the only person who had a very similar experience. I have reported it to the BBB, Department of Consumer Affairs and plan to continue to report it until I receive back every dime I paid AHS.
1 year ago
Reply from American Home Shield
Hi Crystal, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Laurie
I have had home warranties through a number of companies over the years - but for many years with AHS. There have been times the service was excellent, they responded quickly to assign a service provider who did good work. There have been many other times when the service was terrible. They took a fee for the service call, someone came and said something like "we don't cover this." This, even after I had called AHS ahead of time, to say 'hey, this is the issue - I don't want to pay $100 for a service call if this isn't covered.' To have them reassure me that it was covered, and then get absolutely no response of follow up when I complained after the fact. One customer service rep reassuring me, "don't worry, even though your online dashboard says the claim is closed, we know it isn't finished and we're working on it." Just not true, no follow up and I don't have time or bandwidth to chase them down. That happened more than once. Literally, "oh, we're sorry - the brand of your washer is hard to find parts for, nothing we can do, case closed." It isn't my fault your technician didn't know where to order parts for my washer. In the balance, some wonderful companies along the many years - but too many bad ones, and with the spike in cost for this service it isn't worth it.
1 year ago
Reply from American Home Shield
Hi Laurie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Leticia
American Home Shield is a very unprofessional company who strive to decline the service you are entitle under the policy. AHS personal are not trained on their own products and communicate with customers with the wrong information misleading them to decline service that should be covered by the plan. When I tryed to cancel the plan, they offered me 2 months of free premium, but never gave me the credit and they never cancel my policy either. They kept charging my visa with no authorization and refused to service even on the platinum premium plan. I do not recommend them. AHS is one of the most unprofessional companies I have ever work with in the past.
1 year ago
Reply from American Home Shield
Hi Leticia, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Joanna
This last call was horrific! I phoned AHS because one of my air conditioning blades wasn’t turning. The first tech did nothing but tap the handle of a screwdriver on the units and said nothing was wrong, so he added free-on to one that was a bit low. Still had the problem. AHS sent a second tech. He stated my air conditioning unit was “to small” (even though my house has been here 17 yrs) and said on top of what I paid AHS, I would have to pay them $1260+. At that point, I called my regular air & oil company (since AHS does not allow you you use your own reliable companies). In about 2 minutes, my company Densmore diagnosed the issue. A pump was burned out that pumped water to the air conditioner. He had it fixed in less than 5 minutes. My out of pocket was about $350 and change. I doubt AHS will reimburse me for the clowns they sent out who attempted to stiff me for over $1200. I am VERY surprised AHS did not follow up on this earlier. They used to be a reputable company who used reliable companies. Not anymore. It’s sad to see they are dealing with sheisters now. It used to be a value.
1 year ago
Reply from American Home Shield
Dear Joanna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Wendy Pimentel
I went through AHS for my split AC unit, just to have 5-6 different people come out to “fix” it and me having to miss working and open up my schedule to try to accommodate these times that they were going to come over . Instead of sending somebody capable of fixing the problem, each time it got worse according to each person sent to us. Not only am I 700+ dollars out but I had to go buy a Completely new AC split unit Due to American home shield now projecting the claim that they sent multiple people out to try to fix. I called them to See if I can get all of the money that I put into each claim back but instead I got a no. I could’ve definitely put that 700+ Towards a new unit or calling a separate company to come try to fix it on their own.
After this situation, I was in disbelief.. And just wanted to cancel my policy since this is not the way you treat a Customer who has been with you guys for years.
1 year ago
Reply from American Home Shield
Dear Wendy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 4th, 2024
Verified Customer
Review Source
Jason Miller
I like the concept, but every service call is a fight with AHS. Our last service call resulted in the service provider damaging our house and not correcting the problem. AHS sent out another service provider that agreed that the orginial provider damaged the water valve and now the wall had to be opened to repair. The original service provider had quoted us $1500 (requesting us to pay for their mistake). AHS did not listen to their second provider and offered us $100 to walk away from the issue. I had to contact the owner and service manager for the first company, they agree that their tech screwed up and they are in the process of correcting. I HAD TO DO AHS's JOB FOR THEM BECAUSE THEY DON'T CARE ABOUT THEIR CUSTOMER. We are still battling them (2 months) as they would only patch the drywall, not texture and paint the wall.... The company who they sent out to patch the wall wants another $1000 to texture and paint the 24"X24" hole. SO FRUSTRATING that they don't give a dang about their customers and let their service providers take advantage of their customers. Maybe they are in Kahoots, I am not sure.
1 year ago
Reply from American Home Shield
Dear Jason, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Cesley richardson
Customer service is horrible you cannot understand what each agent is saying and they don’t understand you which is horrible
AHS is horrible I can’t wait to cancel and go somewhere else or not at all worse experience ever.
Ahs gave us a AC unit that they installed and now it’s not working properly and they want cover it and made us pay another two service fees beicase we called again after a so called deadline or recall so we already can’t get a new AC but we also paid Ahs twice worse service and company ever and I regret even starting up with this company you guys need to do better with agent that can speak English and show empathy change your procedures and rules and you will have better outcome and more customers you guys are horrible when it comes to satisfying your customers you guys don’t care just want your money do better please redo everything nothing is right with this company just want your money communication is horrible and no accountability at all
1 year ago
Reply from American Home Shield
Dear Cesley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Christina Salas
The communication is so difficult because of the language barriers. Many questions never answered. One day I saw without notice that my premium had increased by $50 and I never gave permission for the upgrade. I called and requested to continue receiving the same standard policy that I’ve had since day one. I had my policy randomly cancelled. I requested investigation as to who cancelled it because it wasn’t me. No one contacted me. I requested to speak to supervisor. I was told I would be contacted later. So now, I am currently without a policy. For 3 years I needed a leak fixed under my sink. I paid multiple service fees but told each time it couldn’t be fixed because I didn’t give an accurate account of what was leaking. How am I supposed to know? I’m not a plumber. Finally, many representatives are unpolite and speak condescending. I’ve had so many terrible experiences.
1 year ago
Reply from American Home Shield
Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
vee sanders
I started my policy in July of 2009 and I've paid every month from July 2010 until June 2024. I never needed the service until 2 years ago to have my air conditioning serviced. After a cancelled appointment and AHS being unable to locate a contractor, I gave up. I decided to try again in May of 2024, after all this is why I have the home warranty! This ended badly! Two technicians came out both with different diagnosis (Preferred Heating and Cooling and Piedmont Mechanical). Preferred claimed that they weren't allowed on my property and couldn't service my AC, which was a false claim. Piedmont refused to submit a diagnosis, so it bounced back to Preferred. I escalated the issue to the contract relations department on June 19th. I finally cancelled the policy on July 6 after not hearing anything back from them. I would not recommend American Home Shield. The vendors appear to be sketchy and untrustworthy.
1 year ago
Reply from American Home Shield
Dear Vee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Ruth
They send out the worse companies for repairs. The job is never done correctly and AHS will tell you that you have to pay your deductible again in order for them to go out again. Companies will tell you that the first company did not do the job correctly.
My garage door opener would open real slow. Sometimes I would have to mess with it several times before I could leave. AHS told me the opener was still working. I got tired of having messing with my garage door opener every time I wanted to leave somewhere I ended up buying the garage door with my money.
I was paying a monthly fee, a deductible and replacing my own things. I was losing money and AHS was making money.
1 year ago
Reply from American Home Shield
Dear Ruth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Tiara
You have selected terrible vendors who take way too long to complete the project. Though you set up the initial appointment, you hand it off to the homeowner from there and have no knowledge about of the state of the project from that point. As a result, the homeowner can't come to you for assistance or guidance if the vendor falls through. Then, you save the homeowner nothing. I got the warranty for insurance and peace of mind that I wouldn't blow my family budget anytime something went wrong in my home. Instead, I'm paying your business to do a Google search of plumbers for me. You're a waste of money and I look forward to the end of this agreement.
1 year ago
Reply from American Home Shield
Hi Tiara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Enrique
Like most warranty companies, they fail to understand the criticality of specific issues, the suffering of individuals, and the idea that patching the Titanic fundamentally doesn't resolve the primary causation of issues.
I find it very frustrating that one issue can be bounced between several companies, leaving the customer to re-explain the history of the problem. Doing this inherently causes bias in the company diagnosing the issue because it introduces bias.
Even if the warranty company doesn't want to replace the whole unit, they should still apply the amount they were willing to pay in repairs towards that option if the customer chooses to do so.
1 year ago
Reply from American Home Shield
Dear Enrique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Joelle Morris
If I could give fewer stars I would. If you’re purchasing this policy with the expectation that when the big ticket items like your air conditioner go out, they will come through then I would strongly encourage you to save your money! I was given the runaround, told different stories by different customer service reps when I called to check on the status of my claim. I had a 26yo system and the slab coil started leaking - it wasn’t repairable. I decided to get a whole new system and requested the cash-in lieu (CIL) option. Where I would be paid out the amount AHS would otherwise pay to replace the item. My claim was denied. The latest reason provided - AHS alleges they applied a credit (they haven’t told me how much said credit was and this was denied by the vendor) toward my “upgraded” system. I purchased a base line model- 3ton system. As a result of said credit they allegedly applied to the purchase I negotiated with the vendor directly, they will not be offering the CIL. I have been left high and dry. I didn’t receive a single dime on my claim after paying nearly $800/yr in premiums. I will be filing an arbitration complaint - this has to be illegal for them to get away with this.
1 year ago
Reply from American Home Shield
Dear Joelle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Ian Peterson
I put in a request for service, regarding our HVAC.
The company that you contract with reached out, I expressed to them we need a call before anyone comes out. They said no problem, they will call.
They never called, and just showed up.
We are being charged the service fee of $125.00. Which we think we shouldn't have to pay. If this isn't rectified, we will switch our extended home warranty service.
We reached out to American Home Shield customer service department. And they said they couldn't help with anything.
We wanted to talk to the technician before coming out, we had some questions about our system. They could have saved a trip.
1 year ago
Reply from American Home Shield
Dear Ian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Laurie Cicotello Aurora, CO
I had my swamp cooler replaced by C&R Plumbing on 5/19/2023. They did a shoddy job and breached my roof, causong more than $10,000 in damages to my home.
I discovered during this time that C&R Plumbing has a consistant ONE STAR rating thru the Better Business Bureau. Had this been revealed to me upfront, I would have NEVER NEVER NEVER trusted them with something as critical as the installation of my very expensive swamp cooler that I had waited YEARS to replace.
State Farm is trying to resolve the claim and asked for an itemized receipt for the work American Home Shield (AHS, like the horror series…) contracted C&R Plumbing to do in replacing my swamper.
Ugh.
I reached out to American Home Shield for a fourth time this week.
First person: We'll have that bill to you in 24hrs. That was six days ago.
Second person: Yes. The form on your file says it'll be there in there in 24 hours. That was four days ago.
Third person: Hung up on me.
Fourth person: Played "20 Questions" with me until I snapped and they hung up on me. (i.e. "I'm going to reverify the same basic info ad nauseum until Laurie loses it...and then hang up")
Fifth person: "Please just get me to your supervisor." They put me on hold for said person.
The "Supervisor" is not actually a "Supervisor" but another rep for a different company representing American Home Shield.
That person is authorized to "submit a form to Accounting requesting an itemized bill. It'll be sent to....is your email xxx@xxxx.xxx?"
Me: 🤬
This is my TedTalk for the night.
😬😬😬
2 years ago
Reply from American Home Shield
Dear Laurie, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim
Nov. 8th, 2023
