American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Jeanne Campbell Irving, TX

No claims for several years the two claims I’m a row. Refrigerator and Dishwashwr. AHS took care of both. Very satisfied.

1 year ago

Reply from American Home Shield

Dear Jeanne, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Sara

I've always had a good experience with AHS. They've treated me fairly, sent quality contractors, and been fast to assist.

1 year ago

Reply from American Home Shield

Dear Sara, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Bryan Hankinson Kalamazoo, MI

The ease of starting a claim is incredible. The speed of getting a technician out was outstanding. The bad part was taking 2 weeks to install the new water heater.

1 year ago

Reply from American Home Shield

Dear Bryan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Alvin

The ease of placing a service call and getting a response is great. We rarely have to wait very long for a repair or replacement.

1 year ago

Reply from American Home Shield

Dear Alvin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Marie Rock Fayetteville, NC

It wasn't til after they left that I was informed by the insurance company adjuster that the water tray drip pan was inproperly installed and I need to submit another work order

1 year ago Edited June 20, 2023

Reply from American Home Shield

Dear Marie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 20th, 2023

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Verified Customer

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teanna moore Winder, GA

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Teanna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Steven Austin, TX

I seriously dislike American Home Shield as I have been paying $55.00 a month for over five years and I finally drastically need their services when my 22 year old AC dies in Austin,Tx. AHS lack of response, inability to talk to a person of power and decisions. AHS keeps wanting me to pay for parts and labor into a 22year old AC unit while I drastically need and deserve a new AC. Not worth the money or headaches or time is American Home Shield. Save your money. Save the headaches and hope.

1 year ago

Reply from American Home Shield

Dear Steven, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 19th, 2023

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Verified Customer

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Chiquita Thomas Atlanta, GA

When I actually had to utilize the service, AHS was very proactive with pairing me with the right professionals to fix the problem.

1 year ago

Reply from American Home Shield

Chiquita, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Lance Laguna Niguel, CA

Took care of two concerns. Both plumber and electrician were great. Both companies were very good at contacting us and taking care of the issues.

1 year ago

Reply from American Home Shield

Dear Lance, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Catrina Johnson Charlotte, NC

I’m tired of paying AHS $100 a month to only end up paying an additional service fee of $80, then having to pay the company that comes out because not much is ever covered!! I’ve been a loyal customer for over 20 years, to have my monthly bill go up by $20 per month recently!!! It’s seems useless to have this service!!

1 year ago

Reply from American Home Shield

Catrina, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Geneva Denton, MD

Well worth the money! I will continue with AHS moving forward. The time from placing the svc request to replacement was exceptional. Thank you!

1 year ago

Reply from American Home Shield

Geneva, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Jefferson Thompson Wilmington, NC

Called in to report issue. Service company was here next business day. Had to order parts and return. Completely finished within the week.

1 year ago

Reply from American Home Shield

Jefferson, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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L'Oreal Tucker Spartanburg, SC

I don't like that you don't get a breakdown bill of what the warranty actually paid for. So it I'm paying a 100 service fee then 300 plus in fees the warranty doesn't cover what actually did you all cover?

1 year ago

Reply from American Home Shield

Hi L'Oreal, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Linda Dacula, GA

Always willing to help with problems that might occur with the company that they select to come out to do a repair based on what’s broken.

1 year ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Christy Morgan

Very quick response and great follow through. I am very pleased! My new dishwasher will be delivered and installed soon.

1 year ago

Reply from American Home Shield

Dear Christy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mitzie Fort Lauderdale, FL

I like the money I saved by using this service. My air conditioner died and the warranty covered a complete replacement.!

1 year ago

Reply from American Home Shield

Mitzie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Pat Turner Austin, TX

Quick service and problem fixed in one trip! The HVAC tech John P from Heritage AC in Rockwall Texas was the bomb! in a good way!

1 year ago

Reply from American Home Shield

Dear Pat, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Gregory Irvine, CA

American home shield is only good for simple fixes on lower cost appliances. Not worth the money to protect more expensive appliances like a refrigerator, water heater or AC that is need of a replacement when it can’t be fixed

1 year ago

Reply from American Home Shield

Dear Gregory, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 14th, 2023

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Verified Customer

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Leonard Paul Las Vegas, NV

In recent repair to a leaking pipe in a wall, AHS denied the work and of course we had to hire an independent plumber. We have paid thousands of dollars over the years to be denied was a low blow.

1 year ago

Reply from American Home Shield

Leonard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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Verified Customer

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Ryan Moody Newport News, VA

Not satisfied with this company. There are exclusions everywhere and was told in order to get a payment for a broken pool heater, I would have to have it fixed first, show proof to AHS and then 21 days later I would get my check in the mail… in what world?!?

1 year ago

Reply from American Home Shield

Dear Ryan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 8th, 2023

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Verified Customer

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Sarah Alonzo Bakersfield, CA

Quick to respond. Most claims have been resolved but last one left my situation incomplete. I was not able to get the answers I needed. Had to find an alternative on my own.

1 year ago

Reply from American Home Shield

Sarah, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Karen Donald Chandler, AZ

I enjoy the ease of scheduling service and how quickly the companies contact me to schedule service. Most of the companies that have come out, have done a great job.

1 year ago

Reply from American Home Shield

Dear Karen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 8th, 2023

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Verified Customer

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Jennifer Pladsen Rialto, CA

Nothing is covered. They sent me a company that was trying to scam me into a whole new unit. Customer service was good and the second opinion was wonderful but you tried to charge me another service fee. I still haven’t heard anything back so communication is lacking. I’m just canceling.

1 year ago

Reply from American Home Shield

Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Irene Waterford, CA

I like the coverage they just need to train some of their employees not to hung up on you when they don't have an answer for you.

1 year ago

Reply from American Home Shield

Dear Irene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Ella Moody McKinney, TX

I have had nothing but good service so far fro AHS. It would be nice if the service fees were taken from the monthly/yearly cost.

1 year ago

Reply from American Home Shield

Ella, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Tom Perri Greensboro, NC

I like that you don't have to call anyone to get service for a problem. Everything is done on the computer. And service response is rather quick.

1 year ago

Reply from American Home Shield

Dear Tom, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Philip Williams Chilhowie, VA

I have been with American Home Shield now for over a year and they have gotten me out of a couple of jams. It's a great value for your money.

1 year ago

Reply from American Home Shield

Philip, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Jenni Brand Coatesville, PA

It’s just so easy! The app makes my request seamless and within 24hrs I’ve either had service or will have it shortly.

1 year ago

Reply from American Home Shield

Dear Jenni, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Amber Louisville, KY

We have used American Home Shield for 5 years now and have had nothing but wonderful service. I always recommend them to family and friends.

1 year ago

Reply from American Home Shield

Amber, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Angelique Marschalk Augusta, GA

It took 3 weeks for my refrigerator to be fixed. They just increased the monthly fee by fifteen dollars which makes it unaffordable to me. I will have to cancel in August when my year is up. Up to this point, I would have recommended it to anyone.

1 year ago

Reply from American Home Shield

Hi Angelique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Jonathan Santa Barbara, CA

AHS said they didn't have a contractor to install my dishwasher and sent me an email equesting that I get my own installer. Then they denied that they told me this and refused to allow me to send documentation, saying AHS is not allowed to send or receive emails because they "might be used to hurt the company." If this isn't promptly resolved I'm cancelling my two policies.

1 year ago

Reply from American Home Shield

Jonathan,
I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jun. 5th, 2023

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Verified Customer

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Tonya Atlanta, GA

AHS is a huge ripoff. I would caution anyone that is looking due a home warranty company to not use American Home Sheild. I have been with them for over 7 yesrs with relatively few claims. However, I now need them to replace my ac and they are giving me the run around. I have been without ac for over a month and a half. Presently, I have had to get a lawyer involved to assist me in getting my ac replaced by AHS . This is a very bad company.

1 year ago

Reply from American Home Shield

Tonya, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

May. 31st, 2023

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Verified Customer

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Susan Grants Pass, OR

Quick response. When I needed a plumber quicker than the one assigned could come out, AHS worked quickly to get me immediate service

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Charles Peters McKinney, TX

Very fast response from the time the service was requested to completion. AHS and contractor worked together as a team to make this a great outcome.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Cheryl Vancouver, WA

Putting a request on line was super easy and the response was very quick. The technicians were friendly and knowledgeable.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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robert finn Reno, NV

Chris, the repairman, did a great job on the furnace repair. Very professional. The only thing I can pick at is it took to many days to get him here.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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John Wildomar, CA

We were so glad you sent out professional skilled service tech name grog, that know what Thay were doing , I would rate a 10. Thank you so much!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Cristina

They are responsive. They communicated if there was a delay. Person who came was very professional and answered all questions. I recommend.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Maxine Cedar Hill, TX

I was grateful to have a policy with AHS when my AC unit quit working. Through AHS I was able to replace it for a much discounted new unit.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Monica Paz

I am not using the guaranty until now, I can not evaluate how valuable is it. I received I service for checking my Ac and it was good.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Denise Chenault Baltimore, MD

I like that AHS contacts the techs immediately to come to your home. And if the job is not completed the first time they will send them back out.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Wendy Dent-Henry Hampton, GA

The customer service is not good . Most of the customer service reps are in a foreign country and that makes it difficult to understand them . Also AHS is a rip off .... not paying for much of anything anymore. Your prices are steadily going up and you’re declining to pay for most things .... via reciting the contract . It’s horrible now !!

1 year ago

Reply from American Home Shield

Wendy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 24th, 2023

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Verified Customer

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CONNIE FITE San Marcos, TX

We thought A-US AIR CONDITIONING had done a good job and we left them a good review, a few hours later we discovered that when they blew out the condensate line, they separated a joint and water damaged the texture of the wall below. I have tried to contact them multiple times to see how they want to handle paying for the damage. Apparently, they want to do nothing. If AHS sends you to them, I would ask for someone else. Our problem is NOT with AHS other than that they said we just had to take it up with the contractor.

1 year ago

Reply from American Home Shield

Hi Connie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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Verified Customer

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Anna Tinoco Atlanta, GA

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Carla Cape Coral, FL

Hot water heater tank is leaking. Had to turn the water off from my street for the leak to stop . I do not have water. Been a week now... Still waiting for approval from warranty company. I feel like certain things should be a priority. Running water is one of them. Very disappointed. Still waiting.

1 year ago

Reply from American Home Shield

Hi Carla, Your review is concerning to me, and I’d like to know more about it. Please contact me at BestCo so I can investigate this further.

May. 19th, 2023

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Verified Customer

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Brian Grapevine, TX

Overall, AHS has provided good services to me with one exception. It involved my AC unit & it took 3 weeks to repair! I have been an AHS customer for 24 years.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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Tim Denver, CO

Customer service has been outstanding. The service technicians have been knowledgeable and professional. Very pleased with the service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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William Mead Atlanta, GA

I have used several different home warranty companies over the past 30 years. AHS is the best by far & the only 1 I would recommend. /

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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CARMEN QUINSEY Hollywood, FL

Reliability of service and knowing AHS will send out knowledgeable, dependable service people and a company you can rely on

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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Sidney Velado

American Home Shield does not have any quality control for services provided by contractors. My experience has not been good as contractors of AHS not always perform a good job. This makes more work for AHS as customers call to take care of bad jobs.

1 year ago

Reply from American Home Shield

Hi Sidney,
Your review is concerning to me, and I’d like to know more about it. Please contact me at BestCo so I can investigate this further.

May. 18th, 2023

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