American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Kimm Hull, IA

The employees of AHS, are top notch 100% professional, knowledgeable, polite Would highly recommend to friends, and family, which I already have.

1 year ago

Reply from American Home Shield

Dear Kimm, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Daniel Lugo (FrostedFlames)

The worst company ever I had contact just come and tell me how to fix the issue and still charge me $100 for a service fee I asked them to cancel my account They told me I got a call back I never did I've only found one good contractor through this company while there must be premiums are $100 a month as soon as this last request call is finished my contract is done

1 year ago

Reply from American Home Shield

Dear Daniel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 5th, 2023

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Verified Customer

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Susan Sevek

I recently needed 3 appliances serviced. The were prompt in scheduling service calls. My appliances were able to be fixed.

1 year ago

Reply from American Home Shield

Dear Susan, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Janice Phoenix, AZ

Our service person was on time and very clean and polite. Quickly fixed our dishwasher issue and was in and out in 15 minutes!

1 year ago

Reply from American Home Shield

Janice, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Regan

Prompt, courteous, efficient services. Quick to respond to our needs and get us a repair service as quickly as possible.

1 year ago

Reply from American Home Shield

Dear Regan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Mary Lawton, OK

the only thing that upset me that it took so long to get the parts. but when they did get in the work they did was GREAT

1 year ago

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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John

No issues, the work was done, but a tech needed to come a second time due to an accidental electrical failure that was fixed on the second visit

1 year ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Angel C (Angels Farm) Birmingham, AL

Love AHS best warranty company I have had it for years. Professionalism, Customer Service is good, cover lots of Appliances!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Angel, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Addie Helena, AL

Had a problem, reported it, American Home Shield took it from there, it was addressed and fixed. No complaints from me.

1 year ago

Reply from American Home Shield

Addie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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John Brown Tucson, AZ

So far terrible. Filed a warranty on an appliance, installers were unable to install, took my appliance instead of leaving it. Installed retrofit myself rescheduled delivery, installer came today and there's no appliance for him to install because the installers took it the first time. Would really like my stove delivered and installed by competent people.

1 year ago

Reply from American Home Shield

Dear John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 19th, 2023

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Verified Customer

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Broc Coleman Saint Robert, MO

Filed a claim about my a/c not working. Within two weeks I had a brand new condenser and air handler. Extremely easy and convenient process.

1 year ago

Reply from American Home Shield

Dear Broc, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Matt Concord, CA

AHS is pretty much your only option. They can give you bad tech's as I am sure it's a bid but you can easily request someone else if they are not doing a good job.

1 year ago

Reply from American Home Shield

Matt, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Patty St Louis, MO

I am so happy that I have American Home Shield. They are a fantastic company and they really will replace the appliance if they cannot repair it!

1 year ago

Reply from American Home Shield

Patty, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jul. 19th, 2023

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Verified Customer

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Maudine Columbia, SC

They are very good about getting a contractor when you request service. The contractors are friendly and explained everything.

1 year ago

Reply from American Home Shield

Maudine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Lance Seberg Bradenton, FL

American Home Shield and Home Security of America are the same company under different names. We reviewed several plans and even called support about warranty coverage in our area. While they said they had coverage for our residential area in reality they don't! This is evidenced by no contractor coming out to fix the problem for weeks now! I don't think this plan is worth the money!

1 year ago Edited July 19, 2023

Reply from American Home Shield

Dear Lance, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 17th, 2023

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Verified Customer

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Larry W Ft. Washington, MD

The company did an excellent job in repairing my dryer. Customer service was great. Would highly recommend the technician who repaired the dryer

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Larry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 18th, 2023

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Verified Customer

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Pat Malone Palatka, FL

The company is good for small every day problem's, one problem is you may have coverage for an item but know one in your area to do the job. I had this happen to me and never got my deductible back.

1 year ago

Reply from American Home Shield

Dear Pat, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Kim Washington, DC

I love the ease of scheduling. However, it may take over a week to get an appointment. It probably has something to do with the fact that I live in a rural area.

1 year ago

Reply from American Home Shield

Kim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dale Martin Jacksonville, FL

I like the fact that they help you with system problems without the hassle of trying to find a service provider. Even then, repairs are covered.

1 year ago

Reply from American Home Shield

Dale, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Gordon Wright Wylie, TX

The services AHS provide are not professional, and the providers they use are not experienced professionals who do not fix your problem. I would not recommend AHS to anyone and will move to another warranty service provider immediately. AHS is collecting your money, but when it comes time for them to provide warranty service, they find the cheapest and less skilled companies, which cause the customer more problems than they ever had before.

1 year ago

Reply from American Home Shield

Gordon, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Jack Klein Woodbridge, NJ

Customer service with Alisa taking care of all our claims in a very professional manner is the best. She is very fair with her decisions.

1 year ago

Reply from American Home Shield

Jack, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Arlisha McClease

The fact that y’all don’t have good contractors who care about getting things done but wanna charge all this money and don’t cover as much. The contractors are lazy and if they do fix it it’s cheaper than paying the service fee

1 year ago

Reply from American Home Shield

Arlisha, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 13th, 2023

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Verified Customer

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Dianna

Our air-conditioner hasn't worked this well in years. Our provider was prompt and extremely proficient in his area of expertise.

1 year ago

Reply from American Home Shield

Dianna, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Sue League City, TX

They are very quick in their response to any problems we have. They are professional and work hard to help resolve the issue!

1 year ago

Reply from American Home Shield

Sue, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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ELIZABETH QUINONEZ

Because this will be the third time that a technician comes to check the washer and is not fixed yet they have to order some more parts by this time I think would be better to replace it but the insurance which I been paying for years is not going to authorize it

1 year ago

Reply from American Home Shield

Elizabeth, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 13th, 2023

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Verified Customer

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Octavia Dale Naperville, IL

They are only interested in taking your money instead of listening to the problem and providing solutions. They failed to advocate and listen to the customer instead only wanted another service fee for a job that was not fulfilled and called to their attention immediately. After four years and only three service calls, I’ cancelled my contract.

1 year ago

Reply from American Home Shield

Octavia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Rachel

Not a great start with AHS, felt like I was given the run around during my first claim. Ended up finding a contractor and paying out of pocket. Since then AHS has been fine.

1 year ago

Reply from American Home Shield

Dear Rachel, We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Dianna Statesville, NC

My stove caught on fire and within 8 days it was replaced,very thankful for everyone who took care of the problem for us!!!

1 year ago

Reply from American Home Shield

Dear Dianna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Pearl

All of my experiences where 100% professional kind fast. I love that my sister who lives in Florida introduced me to AHS.

1 year ago

Reply from American Home Shield

Pearl, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Elizabeth Bryant Perry, GA

Had to call them back a second time, the technician didn't fix the problem the first time. He returned and we weren't charged a second fee.

1 year ago

Reply from American Home Shield

Dear Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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Ali Los Angeles, CA

I like the access to representatives, quick responses, respectful attitude, timeliness, and efficiency, and quality of their services

1 year ago

Reply from American Home Shield

Dear Ali, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 10th, 2023

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Verified Customer

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C. Ashworth IHPDC

Customer since 2007 and AHS continues to provide great protection and great service. "As a homeowner I can't afford to be without AHS"

1 year ago

Reply from American Home Shield

Hi C. Ashworth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 8th, 2023

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Verified Customer

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Lex Pierre Houston, TX

This company is a joke! I purchased this warranty as part of my closing package before purchasing my home. Recently ran into some AC issues and AHS didn't cover a thing! In fact, they were recommending me to pay more than the actual cost of a new AC unit. Don't even waste your time. Select a different company if purchasing a new home and you have a plethora of options as I did.

1 year ago

Reply from American Home Shield

Lex, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 6th, 2023

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Verified Customer

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Pablo Mesa, AZ

American Home Shield is a very good & reliable home warranty company, will definitely recommend it to my friends & family.

1 year ago

Reply from American Home Shield

Pablo, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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MICHAEL KING Clovis, CA

We have had several appliance repairs and one replacement - they have all been successful with no hitches along the way. We are here to stay!

1 year ago

Reply from American Home Shield

Dear Michal, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Ashley Holt Prosper, TX

American Home Shield and the vendors they work with are quick to address our issue and will return if additional work is needed.

1 year ago

Reply from American Home Shield

Dear Ashley, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Derek Fort Walton Beach, FL

Company has been quick to contract services. This last one was the first time the contractor took a month to fix. Overall the contractors have been great !!!!

1 year ago

Reply from American Home Shield

Dear Derek, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Felecia

I not very help with AHS I can not give a rating. It take them two weeks to fixes my hot water heater and they are still waiting on a part for my air conditioner. I speak to a supervisor that stated she wouldn’t make this an emergency on my air conditioner part but that was not the truth. I have a special need daughter, it’s 90 degrees in my house.

1 year ago

Reply from American Home Shield

Felecia, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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lauren spires El Cajon, CA

I highly recommend AHS. The service was great! They primarily worked directly with the contractor but when I did call they answered all my questions.

1 year ago

Reply from American Home Shield

Lauren, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Mack Columbus, MS

I was charged with a service request that has not been completed. The company who was supposed to do the service request stopped answering my calls. A Customer service repersentative at AHS said she would check things out an get back with me, but that has not happened either.

1 year ago

Reply from American Home Shield

Dear Mack, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Chad

I liked the timeliness of the repairs that happened. The overall will to make sure we were pleased with the service and it was done right.

1 year ago

Reply from American Home Shield

Chad, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Cindy Midlothian, TX

It took 2 1/2 weeks in triple digit weather without an a/c for AHS and their contractor to get it together and repair our a/c unit. We called both at least 3-4 times a day and they kept point the finger at each other as the reason for the hold up. Our AHS contract was up for renewal a few weeks after our repair, and we subsequently cancelled our contract.

1 year ago

Reply from American Home Shield

Dear Cindy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Michael Anderson Las Vegas, NV

Still waiting on repair of washing machine and our laundry is piling up. It is now the fourth of July and I'm considering just buying a new one because I am getting no where with getting the guyfrom ADA repair back here. This is very frustrating. please HELP

1 year ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 5th, 2023

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Verified Customer

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Mary San Antonio, TX

Just recently, something was wrong with our HVAC. AHS appointed a contractor to come and assess the problem. After the contractor submitted his report to AHS recommending what needed to be done, AHS said that it wasn’t covered under the contract that we have. We have the CompleteShield contract, which we have upgraded to and paying more for. After paying them monthly payments for 7 years and this being only the 2nd service request, and the contract not covering the much needed work, I think its time to look for another home warranty company.

1 year ago

Reply from American Home Shield

Dear Mary, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Vickie Fairborn, OH

AHS is very simple use, and so convenient. I always get very polite and service people and my issues are always rectified.

1 year ago

Reply from American Home Shield

Dear Vickie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Jared C East Lansing, MI

I had service performed on my home ac unit and was double charged. After contacting AHS, and thinking the issue was resolved, I received an overdue bill notice. I've had to contact the company twice to remove a double charge for one service fee. And now I'm hoping this associate spoke with actually documented the call, so I'm not charged again.

1 year ago

Reply from American Home Shield

Jared, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Noah Stevenson Atlanta, GA

I liked the amount of money that I saved through American Home Shield. The one thing I was not happy with, is the amount of time that it took to get the ac unit fixed.

1 year ago

Reply from American Home Shield

Dear Noah, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Conrad Silver Spring, MD

We submitted a work order for pump repair and after multiple phone calls to the assigned contractor and to American Home Shield we never heard from the pool contractor. Eventually, after 2-3 weeks American Home Shield reassigned the work order to Peed Pool Services, which repaired the pool pump promptly. We were deeply disappointed that we were assigned an initial contractor who was completely unresponsive.

1 year ago

Reply from American Home Shield

Conrad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jun. 30th, 2023

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Verified Customer

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Mindy Medford, OR

I have been a customer for many years and I have had the worst experience with this home warranty…. I had a water heater go out and I needed a new one and you told me I had to pay 1,040$ what in the world and why! Not okay for a paying customer who has paid for a home warranty for many years and when that appliance is on the list of coverage items!!!!!!

1 year ago

Reply from American Home Shield

Dear Mindy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Georgia Harrison Powder Springs, GA

When you have to replace an appliance or heating unit they give you a minimum payout. I had to have a Viking refrigerator replaced and it cost $10,000 to replace and they gave me $3,000 towards purchase. Same happened with a heating unit.

1 year ago

Reply from American Home Shield

Dear Georgia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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