American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Kayla castillo Ontario, CA

Horrible experience took almost a year to have my AC fixed. They have contracts with the absolute worst companies and you'll never speak to the same person more then once. Always people from the Philippines and they don't even have a corporate office to call here in the states. I've complained all the way up the line and they feed you their rehearsed statements. Save yourself the headache trust me! Go with another company

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Joanne I. Layne Waukegan, IL

They kept me updated on the process of ordering parts and making sure my air conditioner air handler got installed in a timely manner.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Jorge Acosta Novi, MI

The 3 times I have require a service over the last year it has been a good experience, professional providers and all things solved

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Vanessa Hemingway Loris, SC

American Home meet my needs. The worker was very kind and stayed until I had a clear understanding of everything that he was doing.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Pauline Barbour Suisun City, CA

Exceptional service thus far I have been with the company for a number years and I trust that they have given me superior service

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Oliver B Duah Villa Rica, GA

American Home Shield was quick to respond to service request. Although the appliance needed multiple repairs, AHS finally replaced it without hassle.

1 year ago

Reply from American Home Shield

Hi Oliver, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Marcia Columbia, MD

Tech was on time, knew what he was doing, explained the issue, cleaned up after himself and was in and out in 15 minutes.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Sally Esparza Fort Worth, TX

Always had AHS when I needed them, they expedite service when most needed, fixed appliances and I recommend AHS to everyone one

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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CTurner Chester, SC

It has been over two weeks and I am still waiting on a part to come in is what I was told. This means that I can not wash my clothes at home. So now my wife is mad at me because she said that she told me not to get this service and I did. Saying that it sounded to good to be true.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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Verified Customer

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Carol J Shiplock Tucson, AZ

It took awhle for AS to get a second technican (2nd company) involved. But, in the end it all worked out and I am pleased that AS lived up to its name.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Nov. 14th, 2022

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Verified Customer

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Wesley Gibson Morristown, NJ

The last issue was two bathroom fans that were vented to the attic! not to code. It took 3 contractors before we got the issue resolved. We were pleased with the final job!

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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MD Taracido Tuckahoe, NY

They have been basically okay in the past. However, my latest request took from August to October to fix. They kept re-referring the repair to companies that were unable to complete the repair initially. Unacceptable.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Lanay Stockstill New Orleans, LA

I was told my range part was ordered, but AHS changed the status to be replaced. The status online says complete though nothing is resolved and no contact has been made to me.

1 year ago

Reply from American Home Shield

Hi Lanay, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Jay Bradley Townsend, DE

The customer service folks have no idea what the product offers. I called because they offer a plan that gives discounts on new appliance purchases, but not one person I spoke to could help me with it. Also, I set up an appointment to have our home re-keyed. I sent pictures or the locks to the locksmith and said he could do it. We then upgraded some of the locks so the matched and submitted new pictures. The locksmith then cancelled the appointment saying he couldn't key them to be the same. Not sure why he just said he couldn't do it. Sounded like he just didn't want to do it.

1 year ago

Reply from American Home Shield

Hi Jay, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Thomas Winslow Fresno, CA

I had a service call today for water pipe leaking on my home. I was told by the technician that it may not covered and he needs to get authorization from AHS first. In that case, I will terminate the two home warranty policies that I have with AHS. I have been with AHS for so many years, but when I need the service, and I will be treated like this. I don't want to be with AHS anymore.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Angela Oldham Davenport, FL

I love how easy the website is for requesting repairs. The affiliate company usually contacts me in the first 24 hours to schedule repairs.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Hezekiah San Antonio, TX

Good customer service with professionalism. Prompt response to concerns as well as needs. Timely repairs of the appliances.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Susan Ward Tupelo, MS

24hrs after call for AC probs, service mechanic responded to our home and repaired problem. Good communication, great outcome

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Karolyn Chaput Inverness, FL

I had a problem with my stove turn around time for diagnostics and repair fantastic !!! Easy to use happy to be insured.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Jeanette Mandeville, LA

They were always good, but have now solved the problem of difficulty getting someone to answer phones. Now I'm happy to rate 5.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Ruth Bliss Nampa, ID

We have had excellent service they have always been very pleasant on the phone the people they sent out are always very conscientious

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Robert R. Johnston Earlysville, VA

My new digital thermostat wasn't wired correctly to communicate with both heating and cooling systems. It took several visits, but they eventually fixed the problem.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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joveno celino Albany, CA

I had ask the American Home Shield if I will pay the $252 invoice that I received from A1 Phoenix Plumbing Company several days ago and I have not yet received their response until now

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Richard J Racette Antioch, CA

I wish that more time would have been taken to ensure the Company that was assigned actually worked on my microwave. The 4th company came out today and will be back on 2 November to finally fix my microwave.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Lisa Nay Cary, NC

Reps. Gave word of a refund for services I paid for out of pocket and never followed through. Dishonest over and over again. Service companies sent out are unfamiliar with appliances, tankless hot water heater costing more more derives visits and out of pocket costs as the right person was never sent.

2 years ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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Suchita Mengale Fairfax Station, VA

Contractor is assigned within hours & the quality of the work performed is excellent. The contractors respond on time & show up within 24 hours.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Asmyr Cano Sterling, CO

I've had to use my coverage a couple of times and it was very easy. They kept their promise and my needs were met fully.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Jacqueline Hill Georgetown, DE

I have been with this company for 8yrs I find that the contractors they used are all very professional and do excellent work

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Elizabeth Carver Walhalla, SC

American Home Shield has always responded to my issues in a timely manner and have sent the professionals needed for the issue at hand.

2 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Sherry Stephens Gilbert, AZ

Sometimes AHS is prompt and efficient, usually if the repair is simple. More complicated/costly repairs take numerous visits and calls to accomplish.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sherry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Erik Tollefsrud Cottage Grove, MN

Easy to file/request a claim and pretty fast response time. Has come in handy for a few of the older appliances that came with the house.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Michael Byers Kingsland, GA

Quick and easy solutions. Everyone has been eager to help and provide any updates. Everything happened just as they said.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Beatrice Garcia Winona, TX

They are fast at dispatching to my home every time I request a repair. The companies they have sent to my home are quick and professional.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mary Sims Indio, CA

I did not like the vendor assigned,since I had worked with that vendor before. I called and asked for a new vendor and that went very smoothly.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Linda Martyn San Diego, CA

It took several visits to determine the refrigerator was not repairable. In the end they replaced it with a brand new one.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Robert Wall Kaneohe, HI

Easy to contact, short wait on telephone, efficient and rapid identification of problem and assignment of job to contractor.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Sylvia Best Greenbelt, MD

My first time using AHS. Service was over all pretty good. I'm having to use someone other than who you sent out to look at my HVAC because their price was a bit high.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Cherie Conroe, TX

They keep their word and honor claims without any hassle. I received full replacement of my oven and cooktop to brand new products from Lowes.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Tiffany Ball Warsaw, VA

They have so far been fast and sufficient in what I needed,the technicians they use are knowledgeable and very professional

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Rachel R Eagen Grand Ledge, MI

They are okay. I have had equal good and bad experiences over the years of using them. They attempt to get out of paying on the policy with loopholes and if you don't know enough, you can lose your money.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Suzanne Green Coeur D Alene, ID

The response time was excellent. The service provider was also very good. I downgraded the experience because the website limiting what can be chosen for the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Darrell G San Antonio, TX

I pay over $70 a month and I found out my garage door was no longer covered in my plan. No one ever informed us that there were new plans and I ended up paying out of pocket plus a $75 service fee. I could have just called the repair company myself if I knew I would have had to pay.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Dorothy Jones

I have spent a lot of my personal time to get issues resolved on everyone one of my claims. And, there is always conflicting information from service providers

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dorothy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Carey Smith Ankeny, IA

When you call customer service, English is the 2nd language & the CSR's from other countries are hard to understand & they are very unhelpful. They don't note your account when you call in. I've had to call in several times for the SAME complaint & there are NO NOTES from the CSR's that I have talked to previously. I have been trying to get a valid claim paid for 2 months now!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Neil Johnson Bixby, OK

AHS communicated very well throughout the whole process. They replaced my old AC unit with a brand new one. Very satisfied!

2 years ago

Reply from American Home Shield

Hi Neil, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Judith Keller Fort Worth, TX

Sent a great company who showed up the day after I set up service request. Approved repair of the items and it was done well

2 years ago

Reply from American Home Shield

Hi Judith, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Sandy Mosier Amarillo, TX

Timely , helpful , professional , concerned for their customers . We have used them for years and have always been satisfied

2 years ago

Reply from American Home Shield

Hi Sandy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Valerie Jensen Marina, CA

AHS has been very easy to contact and has been very good about quick responses and either repairing or replacing a problem appliance.

2 years ago

Reply from American Home Shield

Hi Valerie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Patricia Charles Pebble Beach, CA

I already completed the online survey .. my first service call was a good experience .. got a real person and booked a service call

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Javier Medina Velazquez Frederick, MD

It was super easy to make a service appointment. I called at 10PM and next day by 11AM the Contractor was fixing my garage door.

2 years ago

Reply from American Home Shield

Hi Javier, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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