American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Alice Overton Washington, DC

We rate our experience with American Home Shield in 2022 in an outstanding, professional, and caring manner so our experience was EXCELLENT.

2 years ago

Reply from American Home Shield

Hi Alice, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 7th, 2023

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Verified Customer

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Mark West Orange, NJ

I joined this past year and used it around 3 times and have been happy every time. Unlike my previous agreement with American Water.

2 years ago

Reply from American Home Shield

Dear Mark, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Joseph Scarpelli Riverview, FL

Working with customer service is not a good experience. Most are hard to understand since they are foreigners who are extremely hard to understand. Secondly, it sounds as if they are reading a script without understanding what the problem is. Third, literally no follow thru nor follow up. Lastly, when trying to go to a higher level seems impossible and even when you do get to a higher level, it is a voicemail in which it does not matter if you leave your information - no one calls you back

2 years ago

Reply from American Home Shield

Hi Joseph, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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TRACY CASTELLANOS Crescent City, CA

I live in a very Rual area and it hard for me to get service due to AHS not paying is contractors in a timely manner. I have had to pay for things out of my own pocket more than once only for AHS to deny reimbursement because they say contractor called wrong number but I gave contractor phone number to call supplied by AHS

2 years ago

Reply from American Home Shield

Hi Tracy, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Nancy L Bacon Milwaukee, WI

When I had a problem with my garbage disposal leaking, right away it was determined that I needed a new one, and the one that was put in, isn't as powerful as the one that was taken out.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Rachelle Merrill Valley Springs, CA

On both occasions I've had to use them, I have found a company that can come out faster than the ones they have contacts with. Mine have been within hours, where there's have been days.

2 years ago

Reply from American Home Shield

Hi Rachelle. Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Mary Alice Preston Phoenix, AZ

compared to a few years ago ,the wait times are so much less and the assignments atr done very quickly and if you have questions , it is easier to get help.

2 years ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Verified Customer

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Tim McKaig Madison, AL

Plumber was very good. HVAC repair contractor was very bad. Twice I had to go to non-AHS contractor to fix problems the AHS contractor could not. Am relooking value of AHS.

2 years ago

Reply from American Home Shield

Hi Tim, Thank you for sharing the news about your repair issue. I would be glad to speak with you to further assist.

Jan. 5th, 2023

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Verified Customer

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Stacie Hall Enterprise, AL

Highly depends on the contractor. The dude they sent for my dishwasher sucked; 0 stars. The guys they sent for the garbage disposal were phenomenal; 5 stars. The monthly price is too high.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Karen Keys Upper Marlboro, MD

This was my first great service experience in over two years. The level of customer service went down tremendously during the pandemic. I'm pleased to say this visit was much much better.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Kate Hart Columbia, SC

I have had much success with them up until this point. My dryer has been broken since August. The service provider came out and did not fix the issue then requested 8 hour service windows to come back out. Myself and my husband both work. I call AHS, I can barely understand them, they lie and say they are escalating my issue and I hear nothing. I'm still waiting to this day. In premiums I've paid enough to purchase a new dryer.

2 years ago

Reply from American Home Shield

Hi Kate, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Jan. 5th, 2023

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Verified Customer

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Shelley H Amarillo, TX

Their online claim allows for quick assignment to a repair person. I have made 3 claims recently and they were all resolved very quickly.

2 years ago

Reply from American Home Shield

Hi Shelley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Joette Schenck Green Valley, AZ

The service provider set the appointment quickly; he was efficient, very pleasant and made my dryer hum (rather than screech).

2 years ago

Reply from American Home Shield

Hi Joette,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Stella Belcher Gardendale, AL

There was not any hassle when filing a claim and the repair serviceman was very efficient and got the work done very timely.

2 years ago

Reply from American Home Shield

Hi Stella, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Verified Customer

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Lora Warren Palestine, TX

I've had American Home Shield over the past few years and I've always recieved reasonably fast repair service every time when needed.

2 years ago

Reply from American Home Shield

Hi Lora, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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David P Busicnki Indianapolis, IN

Very good customer service and the service is very fast and friendly and they try to get your problem taken care of as soon as possible

2 years ago

Reply from American Home Shield

Hi David, We always enjoy hearing what our customers have to say,! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Dale Bedford Greenville, SC

The coverage is good, most of the technicians that are sent out to my house are good and are able to complete the necessary repairs

2 years ago

Reply from American Home Shield

Thanks, Dale. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

Dec. 22nd, 2022

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Verified Customer

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Eddie H Warrenton, VA

Because I have been getting the run around for over 6 weeks now about my dishwasher which is still not fixed and they lied to me about a part that was "Supposedly" mailed to my house directly only to find out that a particular part was discontinued.

2 years ago

Reply from American Home Shield

Hi Eddie, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Pete Salt Lake City, UT

They seem great as home warranty goes. It is a business model rife with difficulty in determining value, and all of the hype in marketing even to current customers makes it seem as though value is not strong enough to carry.

2 years ago

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Verified Customer

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Terry Walker Colorado Springs, CO

AHS has been wonderful, prompt and easy to deal with. However, I have been waiting for weeks to get my wall oven fixed. Nobody has contacted me, I think they lost me somewhere.

2 years ago

Reply from American Home Shield

Dear Terry, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

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Irma cardenas San Antonio, TX

Last week y'all sent out infinity plumbing to fix a clogged drain in kitchen. When infinity came out the guy they sent out didn't look like a plumber. He was wearing basketball shorts and didn't seem interested in fixing clogged drain. He used a very small hand held auger, went to outside drain maybe 10 minutes later came back in and said clog couldn't be fixed. It needed to be hydro jetted and I may even have broken drain. Guess he thought he had X-ray vision cause he didn't put

2 years ago

Reply from American Home Shield

Hi Irma, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Verified Customer

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Kevin Clawson Gibsonia, PA

In two separate experiences American Home Shield has collected my $100 fee for a service charge and left me to deal with the local service provider, who has been non responsive and hard to contact. American Home Shield offers no help when the service provider is not responsive; the only method to contact AHS is by calling and waiting 15-30 minutes. They take no accountable for the service provider despite having already charged and collected the up front warrant cost and the service fee cost. In hindsight I would have not signed up for the ASH warranty and found my own service providers.

2 years ago

Reply from American Home Shield

Hi Kevin, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Verified Customer

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Darlene Madaris Atlanta, GA

They have always been there when we have needed them. When my condenser on the AC went out they were extremely prompt getting it fixed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Eric Thompson Portsmouth, VA

Outstanding and timely service. We always have great professionals servicing or replacing our appliances when working through American Homestead.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Jamil H Spain Raleigh, NC

It was very easy to book an service appt online and the chosen vendor was very responsive. Overall I had a great experience

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Awil ugas Federal Way, WA

The experience on this service was excellent and I will like to for this experience anyone including my family and my friends I want said thank you

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Stan Braaten Apache Junction, AZ

Very engaged with me and my problem. Very responsive when things didn't go as planned. I felt very comfortable dealing with them.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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LaFaithia Washington Taneytown, MD

Very affordable plans with maximum home coverage. Very responsive, great customer service & smooth & easy service & repair process.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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John

Our waaher was, of course, working when the eepair person arrived. Rather than just leave, he found the problem and fixed it.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Mickey Encinitas, CA

The service person they sent was knowledgable and fixed our appliance efficiently after ordering parts. Everything worked out well!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Percy Velarde Holbrook, MA

American Home Shield provide me a good service every time a have an issue in my home. I call them and I received prompt answer and solutions.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Wanda Oviedo, FL

Each time I have needed a repair or replacement, AHS has taken action promptly. It's amazing how quickly they respond and resolve the issue.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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G Saint Paul, MN

Bad experiences with plumber contractors hired by AHS- still unresolved months later! Good experience with HVAC furnace contractor. Good experience with laundry contractor.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Scott Martin Trabuco Canyon, CA

They were basically responsive, but denied 1 claim "due to neglect", another claim they sent a 1 1/2 star rated contractor. Other contractors were acceptable.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Jack Chalmers Fort Myers, FL

Most of the time, the repairmen do not want to be bothered to fix our problem even though it is covered. However, the last repairman was very good, friendly and capable - he fixed the problem!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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kevin gortney Santa Rosa, CA

It takes a long time to get the assigned repair person to call and set up the appointment, and then you have to wait even longer for an available allotment - so it's not fast by any stretch of the imagination.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Catherine Hardy San Jose, CA

It was very good back in 2003-2019. Then they became stingy, difficult to reach, harder to get things fixed that were previously covered and also considered fairly. I wouldn’t purchase home warranty from AGS again and I was a customer for 20 years.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Cheri Adams Reno, NV

I have put in two service requests for a leaking toilet at Lake Tahoe and the repairman never has shown up; the requests were early September and November. We have called and sent messages but no one has responded. AHS owes us $200 and I need it refunded so I can hire an outside plumber.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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David Roper Ramona, CA

Wrongful denial of legitimate claim re plumbing leak. Leak 13 inches above slab absurdly called "slab leak" to evade payment. Failure to attempt diagnosis of possible defective thermostat in freezing-up refrigerator freezer.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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Verified Customer

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Jasmine Seattle, WA

Easy to make appointments, service reps are friendly and professional and actually helpful, the contractors they work with are all excellent so far.

3 years ago

Reply from American Home Shield

Hi Jasmine, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Suzanne Eastlake, OH

AHS responded quickly and the company they used did a wonderful job. This service has given me peace of mind so much needed in this day and age.

3 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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John A Saunders Slatyfork, WV

Their vendor / partners do what they say they are going to do! They are on time, professional, knowledgeable, and courteous.,

3 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Hector Navarro Las Vegas, NV

Contact me with contracted asap and in the rare occasion I've had to call physically, they've always been professional and polite.

3 years ago

Reply from American Home Shield

Hi Hector, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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Suzi wong Altadena, CA

Service was on time and thorough! He double-checked everything and made sure our furnace was in great shape to use this fall and winter !

3 years ago

Reply from American Home Shield

Hi Suzi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Kay glenn Richmond, VA

AHS did a fine job, but they may need to change the companies in the chain network of getting a new appliance. I ended up ordering a GC from Lowes.. Ended well.

3 years ago

Reply from American Home Shield

Hi Kay, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Felicia Brown Bear, DE

My summer experience with our air condition unit took more than 4 months to repair. We ended paying because it was a heat wave and dangerous to our after staying in hotels we couldn't afford no more for two months for our entire family. We paid for the unit and the contractor replaced it sent in the proof they refused to reimburse us our money and haven't return no calls till this day.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Lois Serhan Atlanta, GA

11/14/22 AHS and their contracted Prime Plumbing Co are terrible money hustlers. Warning, do not use either of the two. I had a leak in which one plumber out and screwed one thing, then 5 days later another Prime plumber came out for the same problem but said I needed a new service ticket for the same leak meaning I would have to pay another $100 dollars. So I didn't do it. Now my neighbor has water damage in her condo and the insurance and lawyers are handling this nightmare.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Judy Grier Columbia, SC

They were quick to respond and had an appt for me with the best Heating Company who were prompt and very dedicated to getting our heat running again.

3 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Donna Coleman Bakersfield, CA

They respond immediately, professionally, they meet all ur needs. It is w ok rth being a member of American home shield

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Federico Asmar Gilbert, AZ

They solve my problem and was an easy process. Since the appliance could not be fixed they replaced with a similar one without any problem

3 years ago

Reply from American Home Shield

Hi Federico, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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