American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Pete Salt Lake City, UT

They seem great as home warranty goes. It is a business model rife with difficulty in determining value, and all of the hype in marketing even to current customers makes it seem as though value is not strong enough to carry.

3 years ago

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Irma cardenas San Antonio, TX

Last week y'all sent out infinity plumbing to fix a clogged drain in kitchen. When infinity came out the guy they sent out didn't look like a plumber. He was wearing basketball shorts and didn't seem interested in fixing clogged drain. He used a very small hand held auger, went to outside drain maybe 10 minutes later came back in and said clog couldn't be fixed. It needed to be hydro jetted and I may even have broken drain. Guess he thought he had X-ray vision cause he didn't put

3 years ago

Reply from American Home Shield

Hi Irma, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Dec. 23rd, 2022

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Kevin Clawson Gibsonia, PA

In two separate experiences American Home Shield has collected my $100 fee for a service charge and left me to deal with the local service provider, who has been non responsive and hard to contact. American Home Shield offers no help when the service provider is not responsive; the only method to contact AHS is by calling and waiting 15-30 minutes. They take no accountable for the service provider despite having already charged and collected the up front warrant cost and the service fee cost. In hindsight I would have not signed up for the ASH warranty and found my own service providers.

3 years ago

Reply from American Home Shield

Hi Kevin, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

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Darlene Madaris Atlanta, GA

They have always been there when we have needed them. When my condenser on the AC went out they were extremely prompt getting it fixed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Eric Thompson Portsmouth, VA

Outstanding and timely service. We always have great professionals servicing or replacing our appliances when working through American Homestead.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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John

Our waaher was, of course, working when the eepair person arrived. Rather than just leave, he found the problem and fixed it.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Percy Velarde Holbrook, MA

American Home Shield provide me a good service every time a have an issue in my home. I call them and I received prompt answer and solutions.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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LaFaithia Washington Taneytown, MD

Very affordable plans with maximum home coverage. Very responsive, great customer service & smooth & easy service & repair process.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Mickey Encinitas, CA

The service person they sent was knowledgable and fixed our appliance efficiently after ordering parts. Everything worked out well!

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Awil ugas Federal Way, WA

The experience on this service was excellent and I will like to for this experience anyone including my family and my friends I want said thank you

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Jamil H Spain Raleigh, NC

It was very easy to book an service appt online and the chosen vendor was very responsive. Overall I had a great experience

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Verified Customer

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Stan Braaten Apache Junction, AZ

Very engaged with me and my problem. Very responsive when things didn't go as planned. I felt very comfortable dealing with them.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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Wanda Oviedo, FL

Each time I have needed a repair or replacement, AHS has taken action promptly. It's amazing how quickly they respond and resolve the issue.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Verified Customer

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G Saint Paul, MN

Bad experiences with plumber contractors hired by AHS- still unresolved months later! Good experience with HVAC furnace contractor. Good experience with laundry contractor.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Scott Martin Trabuco Canyon, CA

They were basically responsive, but denied 1 claim "due to neglect", another claim they sent a 1 1/2 star rated contractor. Other contractors were acceptable.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Jack Chalmers Fort Myers, FL

Most of the time, the repairmen do not want to be bothered to fix our problem even though it is covered. However, the last repairman was very good, friendly and capable - he fixed the problem!!

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Catherine Hardy San Jose, CA

It was very good back in 2003-2019. Then they became stingy, difficult to reach, harder to get things fixed that were previously covered and also considered fairly. I wouldn’t purchase home warranty from AGS again and I was a customer for 20 years.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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kevin gortney Santa Rosa, CA

It takes a long time to get the assigned repair person to call and set up the appointment, and then you have to wait even longer for an available allotment - so it's not fast by any stretch of the imagination.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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David Roper Ramona, CA

Wrongful denial of legitimate claim re plumbing leak. Leak 13 inches above slab absurdly called "slab leak" to evade payment. Failure to attempt diagnosis of possible defective thermostat in freezing-up refrigerator freezer.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David, Your feedback is greatly appreciated to help us improve your AHS experience. I would be glad to speak with you to assist with a resolution.

Dec. 16th, 2022

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Cheri Adams Reno, NV

I have put in two service requests for a leaking toilet at Lake Tahoe and the repairman never has shown up; the requests were early September and November. We have called and sent messages but no one has responded. AHS owes us $200 and I need it refunded so I can hire an outside plumber.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

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Verified Customer

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Suzanne Eastlake, OH

AHS responded quickly and the company they used did a wonderful job. This service has given me peace of mind so much needed in this day and age.

3 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

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Verified Customer

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Jasmine Seattle, WA

Easy to make appointments, service reps are friendly and professional and actually helpful, the contractors they work with are all excellent so far.

3 years ago

Reply from American Home Shield

Hi Jasmine, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Hector Navarro Las Vegas, NV

Contact me with contracted asap and in the rare occasion I've had to call physically, they've always been professional and polite.

3 years ago

Reply from American Home Shield

Hi Hector, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

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Verified Customer

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John A Saunders Slatyfork, WV

Their vendor / partners do what they say they are going to do! They are on time, professional, knowledgeable, and courteous.,

3 years ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Suzi wong Altadena, CA

Service was on time and thorough! He double-checked everything and made sure our furnace was in great shape to use this fall and winter !

3 years ago

Reply from American Home Shield

Hi Suzi, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 12th, 2022

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Verified Customer

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Kay glenn Richmond, VA

AHS did a fine job, but they may need to change the companies in the chain network of getting a new appliance. I ended up ordering a GC from Lowes.. Ended well.

3 years ago

Reply from American Home Shield

Hi Kay, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

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Verified Customer

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Lois Serhan Atlanta, GA

11/14/22 AHS and their contracted Prime Plumbing Co are terrible money hustlers. Warning, do not use either of the two. I had a leak in which one plumber out and screwed one thing, then 5 days later another Prime plumber came out for the same problem but said I needed a new service ticket for the same leak meaning I would have to pay another $100 dollars. So I didn't do it. Now my neighbor has water damage in her condo and the insurance and lawyers are handling this nightmare.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

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Verified Customer

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Felicia Brown Bear, DE

My summer experience with our air condition unit took more than 4 months to repair. We ended paying because it was a heat wave and dangerous to our after staying in hotels we couldn't afford no more for two months for our entire family. We paid for the unit and the contractor replaced it sent in the proof they refused to reimburse us our money and haven't return no calls till this day.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

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Carla Lumpkin Haslet, TX

I appreciated the ease of requesting service; great communication during the process; technician was able to fix the issue.

3 years ago

Reply from American Home Shield

Hi Carla,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Elizabeth Halling Afton, TN

The companies they send out for repairs are both professional and courteous.They respond quickly, and make repairs in a timely manner.

3 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Rosemary Normington Post Falls, ID

When I make a claim I am always contacted very soon to have someone come out to access the problem and it is fixed very fadt

3 years ago

Reply from American Home Shield

Hi Rosemary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Donna Coleman Bakersfield, CA

They respond immediately, professionally, they meet all ur needs. It is w ok rth being a member of American home shield

3 years ago

Reply from American Home Shield

Hi Donna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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DL Stockbridge, GA

Very good service. Repaired my Samsung fridge ice maker. The tech was very professional. Only thing wrong now my fridge is making a terrible noise.

3 years ago

Reply from American Home Shield

Hi DL, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Judy Grier Columbia, SC

They were quick to respond and had an appt for me with the best Heating Company who were prompt and very dedicated to getting our heat running again.

3 years ago

Reply from American Home Shield

Hi Judy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Federico Asmar Gilbert, AZ

They solve my problem and was an easy process. Since the appliance could not be fixed they replaced with a similar one without any problem

3 years ago

Reply from American Home Shield

Hi Federico, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Debbie A Sutter Martinez, CA

Every single time I had an issue, it was taken care immediately! The technicians they have who work for them are absolutely fantastic!

3 years ago

Reply from American Home Shield

Hi Debbie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Leslie Lowell Hoschton, GA

Easy to schedule appointment; technician was great; he fixed the dishwasher quickly and showed me what the problem was and what parts hecreplaced

3 years ago

Reply from American Home Shield

Hi Leslie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Brian C Curtis Englewood, TN

AHS uses scammers as contractors, and it takes forever to approve repairs. Customer service reps are hard to understand. What I was promised before buying the warranty has changed because a contractor walked through my house, refused to fix some items because "The warranty won't cover that."

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Vaughn Hagan Humble, TX

Needed total replacement of furnace and AC unit but it was not covered? What am I paying for? I still have to pay $75 just for someone to come out to my house despite paying $50 a month? I get no financial help here? The company they contracted to come out was fantastic though.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Michael Geskey San Antonio, TX

I have now had a technician work on my refrigerator 4 times and still not fixed. Plus when they have identified parts to replace and fix it takes over two weeks to get the parts and nothing seems to be urgent. In this case it is a refrigerator and we lost some food due to how long it took to get parts and we still didn't get the fix completed. I would not recommend Home Shield to anyone.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Anna Luna Sparta, NJ

I have been going back and forth for months about repairs to my pool. They couldn't get me anyone so I got someone who they approved of. They now want to get a second opinion. There is no doubt the filter needs to replaced since it is falling off the hill. Still no resolution after 3 months. Regardless, I will have to pay for all the repairs and am beyond angry. Tons of calls and no resolution. They obviously don't want to pay for it.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Glenn El Paso, TX

My hot water heater exploded. The water mediation team removed the hot water heater. It was clear that the heater was defective and damaged an entire room. AHS refused to replace the water heater becuse the heater was removed before the plumber could diaignos. Horrible clause. There was clearly no diagnosis needed, seeing as to how the 50 gallons of water was leaked all over my home. I have called and treid numerouse toime to discuss and get a refund or partial. I sent a full package to the AHS office. NO ANSWER. Its been since August. NOTHING! Horrible service form AHS.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Eddie J Calera, AL

Although, I don't like the automated system. It could be a little more customer friendly. The experience with a live service personnel was great.

3 years ago

Reply from American Home Shield

Hi Eddie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Paul Amelia Court House, VA

AHS is great to deal with! They are friendly and informative and we couldn't be more pleased with how they handled our claim!!

3 years ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Robert Eckrich Winter Park, FL

They had to come back a second time to solve the problem and they worked until they solved the problem and that was very satisfying!!

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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ali Juarez Kansas City, MO

It has been good so . I've had to cancel one and didn't have a problem. When another problem came about the service was great.

3 years ago

Reply from American Home Shield

Hi Ali, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Ernestine A Tizeno Houston, TX

Very polite people. Very professional and knew their job. I am very pleased with your company. I am also so glad I join years ago

3 years ago

Reply from American Home Shield

Hi Ernestine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Liza Roocroft Green Valley, AZ

They helped me by letting me change companies to get the job done right away. And they approve the work same day. This was very helpful.

3 years ago

Reply from American Home Shield

Hi Liza, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Sergio G Clarksburg, NJ

I have used American Home Shield several times this year and have been very happy with the service and technicians that have been sent

3 years ago

Reply from American Home Shield

Hi Sergio, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Michael Sharp Soddy-Daisy, TN

The company's customer service representatives are lacking. Most can hardly speak English and will tell you anything to get you off the phone. They don't follow up with contractors or myself and what should be straight forward issues take weeks and months to get resolved.

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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