American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Vaughn Hagan Humble, TX

Needed total replacement of furnace and AC unit but it was not covered? What am I paying for? I still have to pay $75 just for someone to come out to my house despite paying $50 a month? I get no financial help here? The company they contracted to come out was fantastic though.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Brian C Curtis Englewood, TN

AHS uses scammers as contractors, and it takes forever to approve repairs. Customer service reps are hard to understand. What I was promised before buying the warranty has changed because a contractor walked through my house, refused to fix some items because "The warranty won't cover that."

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 1st, 2022

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Glenn El Paso, TX

My hot water heater exploded. The water mediation team removed the hot water heater. It was clear that the heater was defective and damaged an entire room. AHS refused to replace the water heater becuse the heater was removed before the plumber could diaignos. Horrible clause. There was clearly no diagnosis needed, seeing as to how the 50 gallons of water was leaked all over my home. I have called and treid numerouse toime to discuss and get a refund or partial. I sent a full package to the AHS office. NO ANSWER. Its been since August. NOTHING! Horrible service form AHS.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 2nd, 2022

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Anna Luna Sparta, NJ

I have been going back and forth for months about repairs to my pool. They couldn't get me anyone so I got someone who they approved of. They now want to get a second opinion. There is no doubt the filter needs to replaced since it is falling off the hill. Still no resolution after 3 months. Regardless, I will have to pay for all the repairs and am beyond angry. Tons of calls and no resolution. They obviously don't want to pay for it.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Michael Geskey San Antonio, TX

I have now had a technician work on my refrigerator 4 times and still not fixed. Plus when they have identified parts to replace and fix it takes over two weeks to get the parts and nothing seems to be urgent. In this case it is a refrigerator and we lost some food due to how long it took to get parts and we still didn't get the fix completed. I would not recommend Home Shield to anyone.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 2nd, 2022

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Verified Customer

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Robert Eckrich Winter Park, FL

They had to come back a second time to solve the problem and they worked until they solved the problem and that was very satisfying!!

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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Paul Amelia Court House, VA

AHS is great to deal with! They are friendly and informative and we couldn't be more pleased with how they handled our claim!!

2 years ago

Reply from American Home Shield

Hi Paul, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Eddie J Calera, AL

Although, I don't like the automated system. It could be a little more customer friendly. The experience with a live service personnel was great.

2 years ago

Reply from American Home Shield

Hi Eddie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Sergio G Clarksburg, NJ

I have used American Home Shield several times this year and have been very happy with the service and technicians that have been sent

2 years ago

Reply from American Home Shield

Hi Sergio, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Ernestine A Tizeno Houston, TX

Very polite people. Very professional and knew their job. I am very pleased with your company. I am also so glad I join years ago

2 years ago

Reply from American Home Shield

Hi Ernestine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

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Verified Customer

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ali Juarez Kansas City, MO

It has been good so . I've had to cancel one and didn't have a problem. When another problem came about the service was great.

2 years ago

Reply from American Home Shield

Hi Ali, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

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Verified Customer

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Liza Roocroft Green Valley, AZ

They helped me by letting me change companies to get the job done right away. And they approve the work same day. This was very helpful.

2 years ago

Reply from American Home Shield

Hi Liza, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Michelle Hannum Spokane, WA

I put in a service request on August 11th with my air conditioning unit. It is now November 18th and they still have not closed the case or fixed my air conditioner. I have to call in every week to get an update. No one takes ownership of the problem and I have requested five times that the escalation department call me back and they have not.

2 years ago

Reply from American Home Shield

Hi Michelle,
I hate to hear about your most recent AHS experience and the delay in service to have the repairs completed. I would be glad to speak with you to assist.

Nov. 28th, 2022

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Verified Customer

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Michael Sharp Soddy-Daisy, TN

The company's customer service representatives are lacking. Most can hardly speak English and will tell you anything to get you off the phone. They don't follow up with contractors or myself and what should be straight forward issues take weeks and months to get resolved.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Emily Bauer Pittsburgh, PA

Had my Boiler red tag for too high of CO2 reading, AHS sent their contacted company to check it & they said nothings wrong don't know which 1 is right , waiting for a third company to be the tie breaker.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Pat D.L.S Houston, TX

Technician do not finish the work order. Waited about 5 months to hear from that pArticular co. Another technician was scheduled to check my a/c unit. He only solved the problem temporarily. Called American H.S and requested to speak to a manager. Manager called me left me a voice mail. Still having issues with my a/c and have not heard from AHS. AHS did tell me that I should hear from the a/c technician and I have not. It is going to be a month already. Not happy with AHS

2 years ago

Reply from American Home Shield

Hi Pat, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 6th, 2022

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Verified Customer

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Jamie Groesbeck, TX

I paid 85 to get my plumbing looked at and got a phone call from yall saying I needed to find my own provider and be reimbursed. I don't have that kind of money. Wish yall would've gave the 85 back since yall didn't help me

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Alexander Livnat Rockville, MD

AHS decided to reject my service request (after having charged me a full copay) for a malfunctioning garbage disposer because it contained coffee-bean grinds. Just does not make sense to me!

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Verified Customer

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Chandra Ocasio Antioch, CA

Iam once again having a lot of problems with American Home Shield. The vendor that they assigned to replace our furnace is NOT providing the necessary quote to American Home Shield in order to get their approval and is contacting us directly which we do NOT appreciate. We have written the following review on goggle. We urgently need our furnace replaced as AHS promises; if it can't be repaired they will replace it. I don't why the vendor is charging us SENIOR CITIZENS a lump of $1800.00 to replace the furnace. Isn't the vendor aware of the replacement program from American Home Shield?

2 years ago

Reply from American Home Shield

Hi Chandra, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Tikiella Sanders Pinson, AL

Because my experiences have been pleasant and professional. Good quality customer service and work on my home (heating system).

2 years ago

Reply from American Home Shield

Hi Tikiella,

Nov. 21st, 2022

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Verified Customer

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carol Blaggrove Apopka, FL

My first experience was awful, not their fault but the company that was assigned. I contacted them and I was placed with another company.

2 years ago

Reply from American Home Shield

Hi Carol,
Thank you for your feedback!

Nov. 21st, 2022

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Verified Customer

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Qi Meng Millbrae, CA

speedy service and good quality work. From online submission of request to the job gets finished, it took only 2 days. It's an easy process for us

2 years ago

Reply from American Home Shield

Hi Qi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Verified Customer

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Adrian Harris Mesquite, TX

I have never had a bad experience when calling or using the chat function. Quick and professional, so I do not waste un-necessary time.

2 years ago

Reply from American Home Shield

Hi Adrian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Verified Customer

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Catherine Glover Tulsa, OK

From the time I notified on the app that I needed help to the time someone came out was just a couple of days and everyone was extremely nice.

2 years ago

Reply from American Home Shield

Hi Catherine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Verified Customer

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Marcelita C Ligsay Porterville, CA

Even though the technicians were all knowledgeable, courteous and respectful, it takes almost a month to fix my refrigerator completely due to the parts ordered.

2 years ago

Reply from American Home Shield

Hi Marcelita, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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Kate Pleasant Hill, CA

Took a couple of tries to resolve my first service call but they were helpful and friendly although it took two different companies to come and fix the garage.

2 years ago

Reply from American Home Shield

Hi Kate, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Verified Customer

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Kayla castillo Ontario, CA

Horrible experience took almost a year to have my AC fixed. They have contracts with the absolute worst companies and you'll never speak to the same person more then once. Always people from the Philippines and they don't even have a corporate office to call here in the states. I've complained all the way up the line and they feed you their rehearsed statements. Save yourself the headache trust me! Go with another company

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Verified Customer

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Joanne I. Layne Waukegan, IL

They kept me updated on the process of ordering parts and making sure my air conditioner air handler got installed in a timely manner.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Jorge Acosta Novi, MI

The 3 times I have require a service over the last year it has been a good experience, professional providers and all things solved

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Verified Customer

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Pauline Barbour Suisun City, CA

Exceptional service thus far I have been with the company for a number years and I trust that they have given me superior service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Sally Esparza Fort Worth, TX

Always had AHS when I needed them, they expedite service when most needed, fixed appliances and I recommend AHS to everyone one

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Oliver B Duah Villa Rica, GA

American Home Shield was quick to respond to service request. Although the appliance needed multiple repairs, AHS finally replaced it without hassle.

2 years ago

Reply from American Home Shield

Hi Oliver, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Verified Customer

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Vanessa Hemingway Loris, SC

American Home meet my needs. The worker was very kind and stayed until I had a clear understanding of everything that he was doing.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Marcia Columbia, MD

Tech was on time, knew what he was doing, explained the issue, cleaned up after himself and was in and out in 15 minutes.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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CTurner Chester, SC

It has been over two weeks and I am still waiting on a part to come in is what I was told. This means that I can not wash my clothes at home. So now my wife is mad at me because she said that she told me not to get this service and I did. Saying that it sounded to good to be true.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

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MD Taracido Tuckahoe, NY

They have been basically okay in the past. However, my latest request took from August to October to fix. They kept re-referring the repair to companies that were unable to complete the repair initially. Unacceptable.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 15th, 2022

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Verified Customer

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Lanay Stockstill New Orleans, LA

I was told my range part was ordered, but AHS changed the status to be replaced. The status online says complete though nothing is resolved and no contact has been made to me.

2 years ago

Reply from American Home Shield

Hi Lanay, Thank you for your feedback about the delay in service to repair your appliance. I would be glad to speak with you regarding your experience.

Nov. 15th, 2022

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Verified Customer

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Carol J Shiplock Tucson, AZ

It took awhle for AS to get a second technican (2nd company) involved. But, in the end it all worked out and I am pleased that AS lived up to its name.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Nov. 14th, 2022

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Verified Customer

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Wesley Gibson Morristown, NJ

The last issue was two bathroom fans that were vented to the attic! not to code. It took 3 contractors before we got the issue resolved. We were pleased with the final job!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Verified Customer

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Jay Bradley Townsend, DE

The customer service folks have no idea what the product offers. I called because they offer a plan that gives discounts on new appliance purchases, but not one person I spoke to could help me with it. Also, I set up an appointment to have our home re-keyed. I sent pictures or the locks to the locksmith and said he could do it. We then upgraded some of the locks so the matched and submitted new pictures. The locksmith then cancelled the appointment saying he couldn't key them to be the same. Not sure why he just said he couldn't do it. Sounded like he just didn't want to do it.

2 years ago

Reply from American Home Shield

Hi Jay, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be glad to speak with you to resolve the issue,

Nov. 12th, 2022

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Verified Customer

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Thomas Winslow Fresno, CA

I had a service call today for water pipe leaking on my home. I was told by the technician that it may not covered and he needs to get authorization from AHS first. In that case, I will terminate the two home warranty policies that I have with AHS. I have been with AHS for so many years, but when I need the service, and I will be treated like this. I don't want to be with AHS anymore.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 10th, 2022

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Verified Customer

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Angela Oldham Davenport, FL

I love how easy the website is for requesting repairs. The affiliate company usually contacts me in the first 24 hours to schedule repairs.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Karolyn Chaput Inverness, FL

I had a problem with my stove turn around time for diagnostics and repair fantastic !!! Easy to use happy to be insured.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Jeanette Mandeville, LA

They were always good, but have now solved the problem of difficulty getting someone to answer phones. Now I'm happy to rate 5.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Susan Ward Tupelo, MS

24hrs after call for AC probs, service mechanic responded to our home and repaired problem. Good communication, great outcome

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Hezekiah San Antonio, TX

Good customer service with professionalism. Prompt response to concerns as well as needs. Timely repairs of the appliances.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Ruth Bliss Nampa, ID

We have had excellent service they have always been very pleasant on the phone the people they sent out are always very conscientious

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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joveno celino Albany, CA

I had ask the American Home Shield if I will pay the $252 invoice that I received from A1 Phoenix Plumbing Company several days ago and I have not yet received their response until now

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Robert R. Johnston Earlysville, VA

My new digital thermostat wasn't wired correctly to communicate with both heating and cooling systems. It took several visits, but they eventually fixed the problem.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Lisa Nay Cary, NC

Reps. Gave word of a refund for services I paid for out of pocket and never followed through. Dishonest over and over again. Service companies sent out are unfamiliar with appliances, tankless hot water heater costing more more derives visits and out of pocket costs as the right person was never sent.

2 years ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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