American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Genevieve S Suaner Easton, PA

Timely response to claims and covers all my home problems. Because of AHS I have peace of mind that my valued family home is in good hands.

2 years ago

Reply from American Home Shield

Hi Genevieve, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Valerie Jensen Marina, CA

AHS has been very easy to contact and has been very good about quick responses and either repairing or replacing a problem appliance.

2 years ago

Reply from American Home Shield

Hi Valerie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Christopher Chewning Austin, TX

They are quick to reply but when I had an issue with a company they set me up with they wouldn't allow a second opinion (where a different company comes out) until I had to ask two different representatives at AHS.

2 years ago

Reply from American Home Shield

Hi Christopher, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Latrelle Brown Jacksonville, NC

I have always been happy with AHS until my dishwasher broke. I am going on 3 months without having a working dishwasher. The dishwasher is 18 years old and I don't think it can be fixed.

2 years ago

Reply from American Home Shield

Hi Latrelle, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Tom bross Honolulu, HI

The first issue I had was rejected and was a bad experience the the repair company. The second issue went very well and the repair company was professional and did a great job.

2 years ago

Reply from American Home Shield

Hi Tom, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Norma Spencer San Bernardino, CA

AHS respnded promptly to each service request with qualified service providers. However, the contract doesn't cover all repairs so I sek other companies.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Jannelle Graford, TX

They have great coverage options. Getting someone out to do a service call takes longer than it should( more than two weeks on several different problems).

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Shirley Harris Springfield, MO

Service with the processing a need to log trouble call was excellent but response from the company that was assigned to work was very slow to respond.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Jon Firestone Laguna Beach, CA

AHS apparently has changed their operations. Contractors now have to get parts from AHS instead of getting them themselves. This has resulted in my having to wait two months to get my pool heater and washer repaired. Fortunately my last service request didn't require parts and was done promptly.

2 years ago

Reply from American Home Shield

Hi Jon, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

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Verified Customer

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Jackie Combs Hanford, CA

Because you don't give your clients an appropriate amount of money to replace their appliances. Plus you lock them into going to the most expensive places to purchase the replacement appliance. It seems if your gonna be replace an appliance for a small amount of money you should allow your clients to shop around for the best price then. Now we are in a large amount of debt because the amount you gave us did not cover the cost of a new refrigerator and left us in debt for $800 dollars just for a similar refrigerator.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Mike Metairie, LA

We are happy with our experience. The $100 per call for project is a bit high. The contractors do not always work up to your level.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Henry Davis Dallas, TX

Their right there when needed and most of their service reps do a great job and I would recommend them to family members and friends

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Brad Cone Farmville, VA

Joseph C of coastline appliance was personable and knowledgeable about his work. I felt safe and confident in his presence

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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cccc Sterling, IL

The technicians who came to rekey my house and correct a problem with the garage door opener were on time and very courteous.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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Ken W Rowlett, TX

I've needed AHS 2 times and both times they sent highly knowledgable companies with prompt, friendly service and response.

2 years ago

Reply from American Home Shield

Hi Ken, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

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Verified Customer

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Denise Traniello

Con artist. They provided equipment for my house that was not adequate for my house now we do not have heat due to the equipment they provided and they want me to pay $6000 to upgrade electric which is at their fault

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Kim Donaldson Sunnyvale, CA

The representative over the phone was both friendly and concerned about making sure I understood my contract and how my dishwasher was covered.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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i do not want to share

My washer couldn't be hooked up because I needed hose extensions which was not included in my plan. I didn't know I needed all new hoses for the delivery guys to complete the delivery & hook up.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Oct. 12th, 2022

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Verified Customer

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Shaun Taylor Pflugerville, TX

I was given a replacement for a dryer and when it was delivered to my home it was the wrong one so the company delivering it took the dryer back. It's been 3 weeks and I can't get my correct replacement. When I call the tell me that it has to be passed to a supervisor and then they don't call back. r

2 years ago

Reply from American Home Shield

Hi Shaun, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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RICKY TIJANI

Hassle free approval of my request and the prompt action scheduling the service appointment

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Verified Customer

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Carol Miller Mobile, AL

Still being charged for a house that was canceled several years ago. When called home shield said they would refund. They never did and I'm still being charged for that coverage and the current coverage on my current house. I have been double billed for about four years. I have email records etc. was told not to cancel the old house until resolved because I would lose coverage on my current house as well.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Verified Customer

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Lu Dean Roanoke, TX

We signed up less than a year ago because we had very old appliances & HVAC. We have called them 5 times for repair and the problems were solved.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Patti H Laguna Hills, CA

The wait for the AC technician was 5 days in hot summer but the technician was knowledgeable and fast knowing the issue.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Shannon Barron Land O Lakes, FL

My request for service was handled promptly. The vendor selected arranged my service and was able to fix my issue completely at the first visit.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Carolyn Pastorek Knoxville, TN

When I've had a problem with an appliance or system in my home covered by my AHS policy, the response has been almost immediate.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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carolyn smalls Goose Creek, SC

I made one call to AHS and they did not hesitate. They acted on our request for service & in no time, we got help with the service that we needed.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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William Schaffer Sacramento, CA

I made a call to AHS, they responded quickly and has a local company schedule the work and it was all taken care of within a week, or less.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Alex Valdosta, GA

AHS has proven to me to have the ability to have qualified service technician and they handled the Minor and Major of any problem around our Homes

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Frank Capuzzi West Mifflin, PA

My problem was fixed quickly and efficiently from friendly, competent plumbers. They even had needed parts to complete the job in one trip

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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S.Corlee Kansas City, KS

The coverage doesn't start when you you purchase coverage, you have to wait a grace period. I've paid for the warranty, it should be available after a 5-7 days.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Nellie Livingston Grand Rapids, MI

I have had a number of claims and they have handled them to completion. Most of the time the people they send are OK. Have had a couple that did not work out.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Maribel Sanchez Reedley, CA

I had no ac for a week. I called several times only to hear they couldn't contact a technician. I asked for a number to call and o got answers on the first call and had them over the next day.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Kris Wheeling, WV

I bought a home and the warranty was included. Had a water heater issue they wouldn't cover, had a plumbing issue that wasn't fixed correctly and was told to pay the service fee again to get it fixed correctly. They did replace my condenser but undersized it.

2 years ago

Reply from American Home Shield

Hi Kris, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your property address.

Oct. 5th, 2022

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Verified Customer

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Rosemary Micire Macon, GA

I've been sent 3 different companies to fix my air. Each company was not qualified to repair my unit. Dispatch did not use information given to representatives to get a qualified company to service my unit. I spoke to a supervisor yesterday but must wait an additional 24-48 hours for a response. I have been without air conditioning since Sept. 9.

2 years ago

Reply from American Home Shield

Hi Rosemary, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Sergio Moreno Valley, CA

Very disappointed with how long it took for them to get a hold of a contractor. Our AC is been out for almost 2 weeks, they took 5 days to geta hold of someone, this is very irresponsible since we pay our due every month with out fail. We are thinking of going w a different company if they don't get better

2 years ago

Reply from American Home Shield

Hi Sergio, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contract number.

Oct. 5th, 2022

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Verified Customer

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Jeannie Jasim Baton Rouge, LA

Had plumber,refrigerator guy, and ac guy . Plumber did not fix problem. Appliance put new thermostat and still freezer froze . Ac guy was good and fixed problem. Seems to be companies they work with are not very knowledgeable and seem to come from me les away.

2 years ago

Reply from American Home Shield

Hi Jeannie, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Daryl K Kennesaw, GA

(1) Fridge repair was great; (2) microwave repair was made, then had another issue just after 30 days, so would cost another service fee to come out again, which was disappointing.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Steven McLeod Eufaula, OK

The central Air conditioning contractor was assigned on 9/7/22 and still hasn't responded when they were going to come out. This is the 4'th time in a row they've been called out and not once have they opened up the lower inside panel to see why the drip pan is overflowing and spilling all over the carpet.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 29th, 2022

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Verified Customer

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Ashleydiana Houle Grass Lake, MI

Instead of replacing my dishwasher they kept sending people out to fix it. It would have been cheaper to replace it. I still have a dishwasher that doesn't work correctly but I gave up on AHS's ability to truly fix it.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Catherine Doyle Ponte Vedra, FL

Waited 2 months for a replacement dryer. I filed BBB complaint after NO access to manager despite repeated requests. AHS sent 3 repairman every 2-3 weeks to try to repair the same 'dangerous machine that smells of smoke'. Each time a week more of waiting on parts. I lost work time repeatedly calling, emailing and awaiting servicemen.

2 years ago

Reply from American Home Shield

Hi Catherine, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Joyce Burmester Beaumont, CA

My experience with my clothes dryer that stop working on July 18 and American shells has sent out Accord Appliances five times to fix my dryer and it still is not working talking to American she'll it's like talking to a wall I will never do business again with them after my dryer has been fixed or replaced this has been the worst experience with a company that I have ever had.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 29th, 2022

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Verified Customer

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M Gregory Bakersfield, CA

My hot water heater started leaking badly. I called AHS immediately and was advised it would take 10 days to fix it. The leak continued damaging my garage. I called AHS again and they recognized that they were the cause of the delay, but still would not pay to have my garage fixed. Unbelievable. So despite them causing the damage by their delay? I had to come out of pocket to fix the damage. I felt like AHS has stolen from me. I called several times but just got the run around from operators on the phone that barely spoke English and did seem to understand me. So frustrating.

2 years ago

Reply from American Home Shield

Hi M Gregory, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Edward Walthour Sanford, NC

Warranty company covers more things than previous company. Techs have been on time and been able to resolve issues in one trip.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 27th, 2022

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Verified Customer

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Kathleen Hollingsworth Galt, CA

I had a positive experiance with the AHS person on the phone, we lost contact, yet he called me back to make sure I was heard.

2 years ago

Reply from American Home Shield

Hi Kathleen, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 26th, 2022

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Verified Customer

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Tina Jones Taylors, SC

I paid for pool plumbing and heating coverage and was declined service when I needed it. Was advised Solar was not included however this was not listed in the contract while they have specifically outlined items not included. to me, this is breach of contract and AHS will look for any option to get out of providing coverage. I did get service on two other items this year, but they cost far less than the total I paid AHS,

2 years ago

Reply from American Home Shield

Hi Tina, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Paul Lineer Sacramento, CA

Through no fault of myown you have delayed my check. I gave you my mailing address which is a P. O. Box and not my house address when signing up with your company. I received notification from Amanda K/Operations Coordinator /Executive Relations that my check was sent to my house address which has NEVER HAD A MAIL BOX. Then the represenative said there was no other way to resolve this issue but through her.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 26th, 2022

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Verified Customer

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Brence Jenkins Kapolei, HI

It takes forever to replace things, and you pick out bad reviewed venders. You charge way too much from us too, almost as much as just paying from our pocket. I don't understand and you guys pick out the cheapest things. I just think you care nothing about home owners but only care about making money off of us. This is the worst experience I've had with home warranty company and I can't wait for our contract to be over to be honest. I really wanted to like AHS, so I'm extremely disappointed. We have been waiting for our cash out pay check for a few months now. Please give us back our money.

2 years ago

Reply from American Home Shield

Hi Brence, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Glory Arnold San Mateo, CA

Often service people not competent.Waiting times to talk to someone is endless.Communication regarding parts is poor - and at times non existent. I have noticed, however, an improvement of late regarding quality of service people and response time.Hopefully, this is an indication of things changing.

2 years ago

Reply from American Home Shield

Hi Glory, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Roscoe smith Lewis Center, OH

They addressed the issue immediately & replaced a provider who was very disrespectful with scheduling and my problems were resolved.

2 years ago

Reply from American Home Shield

Hi Roscoe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Lena Kenosha, WI

When contacting home shield they are nice professional and connects you right away with the right professional to get the job done

2 years ago

Reply from American Home Shield

Hi Lena,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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