American Home Shield: Read 34,312 User Reviews From Real Homeowners

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Verified Customer

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Lena Kenosha, WI

When contacting home shield they are nice professional and connects you right away with the right professional to get the job done

2 years ago

Reply from American Home Shield

Hi Lena,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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John Guest Ocala, FL

Had a problem with my Dishwasher, but the problem is being fixed. AHS & A & E services have worked together to fix the problem

2 years ago

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Charlotte Hall Atlanta, GA

I have never had a bad experience with AHS they have always been there when I needed them I say it's the best value for your money.

2 years ago

Reply from American Home Shield

Hi Charlotte, We appreciate your feedback and hope you continue to enjoy American Home Shield.

Sep. 20th, 2022

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Verified Customer

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Marion aka Mac, McIntosh Kyle, TX

Great service, though there was a bit of a problem last year on the choice of plans, but it worked it way out and all is good.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 19th, 2022

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Verified Customer

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Wayne Weatherly Lewisville, TX

Prompt, professional service. Excellent coverage. I would prefer to be able to request the contractors I prefer on the AHS List.

2 years ago

Reply from American Home Shield

Hi Wayne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Melissa King Woodway, TX

The issue at hand is unresolved and I have gone a week without air conditioning or any resolution for getting it fixed/repaired. The service company is not communicating consistently with me at all.

2 years ago

Reply from American Home Shield

Hi Melissa, I hate to hear about your most recent service experience and the delay in service to fix the issues that need to be repaired. Please provide your AHS property address.

Sep. 20th, 2022

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Verified Customer

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Andrea evans Yorktown, VA

There is never anyone u can talk to that speaks good English. My rate went up and I didn't even know it. It is not fair if you have an electrical issue due to a storm to have to pay 100 for each different item.

2 years ago

Reply from American Home Shield

Hi Andrea, Thank you for your feedback. We hate to hear about the cost to have the services completed.

Sep. 20th, 2022

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Verified Customer

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Scott London Agoura Hills, CA

Costs have gone up considerably and other than our pool contractors, their providers have been ineffective, unfriendly and not trustworthy. The costs have gone up considerably and when it came time to potentially replace an item, they found ways to avoid doing so citing unusual reasons for not providing replacements.

2 years ago

Reply from American Home Shield

Hi Scott, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution. Please provide your AHS contract number.

Sep. 28th, 2022

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Verified Customer

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Barbara Morin Henderson, NV

First time they came out for rekey was great. Second time went to website and it's not working. I tried calling and on hold for an hour. My AC unit is not working and very difficult to reach anyone.

2 years ago

Reply from American Home Shield

Hi Barbara, I hate to hear about the delay in service that has been experienced to fix your AC system. I would be glad to speak with you. Please provide your AHS contract number.

Sep. 20th, 2022

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Verified Customer

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John Liles Las Vegas, NV

Because you used a garbage loop hole to get out of paying a claim. My water heater is rated for 150 psi, and I had 85 psi coming into the house. But your BS loop hole says I can only have 70 psi coming into the house. Then, you made me pay ANOTHER 75 dollars for a new claim to fix the PRV instead of using the company you sent that said the PRV was bad.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Thorsten B Johansson Indian Land, SC

We have had 2 plumbing problem, which was a blockage, and the person who came out guessed what our problem was however wanted to sell me a 2 way cleanout the first time and the second wanted to dig up my floor to fix the problem with a $7,000.00 bill not cover by AHS. We got a second opinion plumber that said he could not tell us unless he put a camera thru our pipes, which is not covered by AHS. It turns out it was a clog pipe and show us 3 times how the pipes did not have any root problems.

2 years ago

Reply from American Home Shield

Hi Thorsten, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Ron Cowart Dallas, TX

All calls for service or questions regarding issues are routed through foreign call caters. Call takers are not empowered to make decisions. Though always courteous, they read scripts. Language and cultural differences make communication awkward and frustrating. I cannot speak to anyone with authority. I am disappointed in AHS. I definitely will not recommend.

2 years ago

Reply from American Home Shield

Hi Ron, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience. Please provide your AHS contract number.

Sep. 15th, 2022

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Verified Customer

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Jake Groff Nurillo, TX

almost 3 months to fix the problem. They only sent one technician who knew how to do the job and that poor young kid Juan they sometimes didn't get the parts to that he needed in order to finish off jobs. Juan was actually just the best person to talk to at Wallace. Everybody else was a joke. I told Juan go work for Hess air (I know the owners he can give them my contact info) or demand a raise or get some people under you or something

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Dustin Schukart Portland, OR

I have had many problems just getting feedback from AHS, getting a solution to my problem, and really have received no help thus far in resolving. After more than 35 days I still have the same problem, cannot get a call back from AHS or the vendor, and have called almost every day for 3 weeks. The resolution and customer service has been a complete failure and I am still calling to try and get help.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Brenda Konersmann Florissant, MO

Multiple calls trying to get a new contractor for the fridge repair since the original contractor did not show up when scheduled. On a repair with our AC/furnace, we had the $75 fee plus a couple hundred charge out of our pocket. Now, after 7 years of having AHS, we find out there is a fee for cancelling membership! How else can we rate you but with a negative rating. If there was a number less than zero, I would rate you lower.

2 years ago

Reply from American Home Shield

Hi Brenda, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Michael Brock Olympia, WA

my vendor was courteous and helpful, prompt and efficient. all of the technician are not as the one that came to my home.

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Elizabeth Webster Slaton, TX

They stand by what they say, unlike other so call top warranty companies. Also like the ease of getting things done, there is no hassle.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Dina Golden Clay, NY

I requested & called AHS just to make sure I was doing the right way so to overpay & I was put at ease after talking to them

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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AYODEJI GRIFFIN Chicago, IL

Twice this year I've needed AHS to help with issues in my home and both times they stepped up to the plate and performed admirably.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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David Tampa, FL

They came and fixed my A C they replaced one part and flushed it out. But now it's doing like before running and not air coming out half the time. I gave them a 5 star after they were here.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Paul Smith Dallas, TX

There's been a double billing on my account and American Home Shield has yet to issue a refund. Not all technicians are concerned or knowledgeable, had to call for repeat of work repair.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Guillermo Gonzalez-Osete Tucson, AZ

I have had both good and bad experiences. The last plumber tha came had exorbitant prices. I had to find someone outside of American home shield. On the other hand, Sam's Garage Doors was great and very helpful.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Nathan Yungerberg Minneapolis, MN

Poor quality of contractors assigned the last year. Frustration with customer service as they are obviously trained to DENY EVERY CLAIM until you argue your point. I pay for this service. I have had AHS for several years and been satisfied until the last year. Not sure we will be continuing doing business with AHS.

2 years ago

Reply from American Home Shield

Hi Nathan, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Manhal Izzy Nashville, TN

I have two open work orders that have been open for 3 months now they said they have ordered the parts. It shouldn't take over three months to get parts in. If so you should replace the next higher assembly.

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Frank taddeo Abingdon, MD

I have received two emails in 3 days to upgrade to platinum.....so I called today and was told I'm not eligible? So why am I receiving several emails to upgrade.....???? As far as the repairs it was completed and appears to be done right....but who is sending me several emails to upgrade to platinum if I'm not eligible?????????????

2 years ago

Reply from American Home Shield

Hi Frank, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Ann Garvey Wichita, KS

AHS was extremely easy to work with and had someone contact me within 24 hours. Problem was resolved within 36 hours of initial contact with AHS.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Ian Swirnow Las Vegas, NV

Customizable warranty plans, easy to use website for requesting service, prompt response to service calls, quality service vendors

2 years ago

Reply from American Home Shield

Hi Ian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Brenda White-Wilkerson Huntsville, TX

I have had to request two repairs recently and in a very short time after filing the claim I was notified of the company doing the repair.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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John B Knoxville, TN

They promtly assigned a technitian to diagnose my apliances and parts were receaved and installed in a reasonable time frame.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Tiffany Houston, TX

Quick Services and great costumer service. Helped me find a contractor quickly when my AC broke down in the middle service. R

2 years ago

Reply from American Home Shield

Hi Tiffany, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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J. Edward Siegfried Sugar Land, TX

When I explained how critical my situation was your customer service person responded to help me resolve my problem quickly.

2 years ago

Reply from American Home Shield

Hi J. Edward, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Susan Vick Mc Kinney, TX

I have used them a 3 times and they were very prompt and everything smoothly and my issues were resolved to my satisfaction.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Yanika Daniels Atlanta, GA

It was simple, easy and quick to report the needed work. The work was completed shortly after with friendly, knowledgeable professionals.

2 years ago

Reply from American Home Shield

Hi Yanika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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April Roberson Temple, TX

Things went smoothley and I trusted the person they sent. That hasn't always happened in the past when doing a call to AHS.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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James Miller Groveland, FL

Every time I have an issue With any appliance at home, They always help me and the outcome as always is a positive one.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Eunisha Saint Louis, MO

American Home Shield has ALWAYS had a great response time and we have only ever had one bad experience with one of their contractors.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Janet Porterfield Midlothian, VA

Pretty prompt attention & getting suitable - and better service company after the first service company failed to fix the appliance thoroughly

2 years ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Steven Sigman Smithville, TN

We needed our AC fixed. Turned out it needed to be replaced. AHS helped keep us in contact with our contractor and got our AC replaced in 2wks.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Clifford and Sue Mercer Decatur, TX

had issue, ,made service call, got appointment, repairman came, fixed the issue ALL IN THE SAME DAY. Never had that happen with AHS

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Lynne Hedgepeth Alpharetta, GA

The service provider name and phone number is provided immediately so I don't have to wait for their call to schedule and appointment.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Patrice Owen High Point, NC

CUSTOMER SERVICE IS EXCELLENTLESPECIALLY a representive named Will. He took all the time necessary to understand the problem. will

2 years ago

Reply from American Home Shield

Hi Patrice,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Linda Turner Independence, MO

Contracted company responded quickly to set up appointment, communicated name and time repair tech would arrive and performed task promptly

2 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Kiyou Rockville, MD

All work orders submitted where addressed in a very timely manner. All services provided were from outstanding professionals.

2 years ago

Reply from American Home Shield

Hi Kiyou, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Delvondria Rural Hall, NC

I had an AC problem twice this year and both times the technician was assigned and connected with me within a couple of hours of placing the work order.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Verified Customer

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Cydney Johnson Oak Park, MI

I rate it low because whenever you make a claim it takes 3 to 5 days before a contractor comes. Then they diagnose the problem and you have to wait another week before it gets authorized to be fixed.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Debra Marchand Domio Rancho Cucamonga, CA

I do not appreciate the outsourced subcontracted employees because that shows that AHS makes the most out of my money, meanwhile they outsource jobs to people who could care less about our service. I keep paying monthly for nothing to ever be covered. I'm wasting my money away.

2 years ago

Reply from American Home Shield

Hi Debra, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Michael Gray Nederland, TX

It's been a week with 4 appointments no show and no call so we get reassigned no show again. With no call multiple calls to both ahs and. Assigned agency no return call no service no response very poor customer service will be ending my contract

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Hermine Moore Topeka, KS

The customer service people are misleading and do not follow through. And they tell you there is no supervisor to talk with., and as of today no supervisor has every call me back.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Eileen Annette Staats Aptos, CA

The plumber called stating that if he found certain materials in the toilet, then American Home Shield wasn't going to cover these charges. I don't understand that if a toilet is stopped up, then it doesn't matter what caused the stoppage you should fix the problem?

2 years ago

Reply from American Home Shield

Hi Eileen, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AH contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Beverly Wolfe Houston, TX

We have had nothing but issues with getting our pool covered by AHS. However, we have had no issues getting our plumbing issues covered inside the house and they also covered our microwave and garbage disposal.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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