American Home Shield: Read 34,384 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Beatrice Garcia Winona, TX

They are fast at dispatching to my home every time I request a repair. The companies they have sent to my home are quick and professional.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Erik Tollefsrud Cottage Grove, MN

Easy to file/request a claim and pretty fast response time. Has come in handy for a few of the older appliances that came with the house.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Elizabeth Carver Walhalla, SC

American Home Shield has always responded to my issues in a timely manner and have sent the professionals needed for the issue at hand.

2 years ago

Reply from American Home Shield

Hi Elizabeth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Sherry Stephens Gilbert, AZ

Sometimes AHS is prompt and efficient, usually if the repair is simple. More complicated/costly repairs take numerous visits and calls to accomplish.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sherry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Jacqueline Hill Georgetown, DE

I have been with this company for 8yrs I find that the contractors they used are all very professional and do excellent work

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Suchita Mengale Fairfax Station, VA

Contractor is assigned within hours & the quality of the work performed is excellent. The contractors respond on time & show up within 24 hours.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Mary Sims Indio, CA

I did not like the vendor assigned,since I had worked with that vendor before. I called and asked for a new vendor and that went very smoothly.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

check_circle

Verified Customer

star star star star star

Michael Byers Kingsland, GA

Quick and easy solutions. Everyone has been eager to help and provide any updates. Everything happened just as they said.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Asmyr Cano Sterling, CO

I've had to use my coverage a couple of times and it was very easy. They kept their promise and my needs were met fully.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Linda Martyn San Diego, CA

It took several visits to determine the refrigerator was not repairable. In the end they replaced it with a brand new one.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Sylvia Best Greenbelt, MD

My first time using AHS. Service was over all pretty good. I'm having to use someone other than who you sent out to look at my HVAC because their price was a bit high.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Robert Wall Kaneohe, HI

Easy to contact, short wait on telephone, efficient and rapid identification of problem and assignment of job to contractor.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star

Tiffany Ball Warsaw, VA

They have so far been fast and sufficient in what I needed,the technicians they use are knowledgeable and very professional

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Cherie Conroe, TX

They keep their word and honor claims without any hassle. I received full replacement of my oven and cooktop to brand new products from Lowes.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rachel R Eagen Grand Ledge, MI

They are okay. I have had equal good and bad experiences over the years of using them. They attempt to get out of paying on the policy with loopholes and if you don't know enough, you can lose your money.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Suzanne Green Coeur D Alene, ID

The response time was excellent. The service provider was also very good. I downgraded the experience because the website limiting what can be chosen for the problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dorothy Jones

I have spent a lot of my personal time to get issues resolved on everyone one of my claims. And, there is always conflicting information from service providers

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Dorothy, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carey Smith Ankeny, IA

When you call customer service, English is the 2nd language & the CSR's from other countries are hard to understand & they are very unhelpful. They don't note your account when you call in. I've had to call in several times for the SAME complaint & there are NO NOTES from the CSR's that I have talked to previously. I have been trying to get a valid claim paid for 2 months now!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Darrell G San Antonio, TX

I pay over $70 a month and I found out my garage door was no longer covered in my plan. No one ever informed us that there were new plans and I ended up paying out of pocket plus a $75 service fee. I could have just called the repair company myself if I knew I would have had to pay.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Neil Johnson Bixby, OK

AHS communicated very well throughout the whole process. They replaced my old AC unit with a brand new one. Very satisfied!

2 years ago

Reply from American Home Shield

Hi Neil, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Judith Keller Fort Worth, TX

Sent a great company who showed up the day after I set up service request. Approved repair of the items and it was done well

2 years ago

Reply from American Home Shield

Hi Judith, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Sandy Mosier Amarillo, TX

Timely , helpful , professional , concerned for their customers . We have used them for years and have always been satisfied

2 years ago

Reply from American Home Shield

Hi Sandy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Mark W Gainor Manteca, CA

Although it took several weeks to have my appliance replaced, it wasn't due to anything AHS did. The contractor was overwhelmed with work.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Genevieve S Suaner Easton, PA

Timely response to claims and covers all my home problems. Because of AHS I have peace of mind that my valued family home is in good hands.

2 years ago

Reply from American Home Shield

Hi Genevieve, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Javier Medina Velazquez Frederick, MD

It was super easy to make a service appointment. I called at 10PM and next day by 11AM the Contractor was fixing my garage door.

2 years ago

Reply from American Home Shield

Hi Javier, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Christine Shandor Bloomington, IL

Great service and delivery men where awesome. The old washer was 1000 dollars and you only cover 500. It does not all the futures I had on old won.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Patricia Charles Pebble Beach, CA

I already completed the online survey .. my first service call was a good experience .. got a real person and booked a service call

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Valerie Jensen Marina, CA

AHS has been very easy to contact and has been very good about quick responses and either repairing or replacing a problem appliance.

2 years ago

Reply from American Home Shield

Hi Valerie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star_border star_border

Christopher Chewning Austin, TX

They are quick to reply but when I had an issue with a company they set me up with they wouldn't allow a second opinion (where a different company comes out) until I had to ask two different representatives at AHS.

2 years ago

Reply from American Home Shield

Hi Christopher, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Jannelle Graford, TX

They have great coverage options. Getting someone out to do a service call takes longer than it should( more than two weeks on several different problems).

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Shirley Harris Springfield, MO

Service with the processing a need to log trouble call was excellent but response from the company that was assigned to work was very slow to respond.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Latrelle Brown Jacksonville, NC

I have always been happy with AHS until my dishwasher broke. I am going on 3 months without having a working dishwasher. The dishwasher is 18 years old and I don't think it can be fixed.

2 years ago

Reply from American Home Shield

Hi Latrelle, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Norma Spencer San Bernardino, CA

AHS respnded promptly to each service request with qualified service providers. However, the contract doesn't cover all repairs so I sek other companies.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Tom bross Honolulu, HI

The first issue I had was rejected and was a bad experience the the repair company. The second issue went very well and the repair company was professional and did a great job.

2 years ago

Reply from American Home Shield

Hi Tom, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jon Firestone Laguna Beach, CA

AHS apparently has changed their operations. Contractors now have to get parts from AHS instead of getting them themselves. This has resulted in my having to wait two months to get my pool heater and washer repaired. Fortunately my last service request didn't require parts and was done promptly.

2 years ago

Reply from American Home Shield

Hi Jon, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jackie Combs Hanford, CA

Because you don't give your clients an appropriate amount of money to replace their appliances. Plus you lock them into going to the most expensive places to purchase the replacement appliance. It seems if your gonna be replace an appliance for a small amount of money you should allow your clients to shop around for the best price then. Now we are in a large amount of debt because the amount you gave us did not cover the cost of a new refrigerator and left us in debt for $800 dollars just for a similar refrigerator.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star

Henry Davis Dallas, TX

Their right there when needed and most of their service reps do a great job and I would recommend them to family members and friends

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Brad Cone Farmville, VA

Joseph C of coastline appliance was personable and knowledgeable about his work. I felt safe and confident in his presence

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Mike Metairie, LA

We are happy with our experience. The $100 per call for project is a bit high. The contractors do not always work up to your level.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

cccc Sterling, IL

The technicians who came to rekey my house and correct a problem with the garage door opener were on time and very courteous.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Traniello

Con artist. They provided equipment for my house that was not adequate for my house now we do not have heat due to the equipment they provided and they want me to pay $6000 to upgrade electric which is at their fault

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Kim Donaldson Sunnyvale, CA

The representative over the phone was both friendly and concerned about making sure I understood my contract and how my dishwasher was covered.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Ken W Rowlett, TX

I've needed AHS 2 times and both times they sent highly knowledgable companies with prompt, friendly service and response.

2 years ago

Reply from American Home Shield

Hi Ken, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner

Oct. 10th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Shaun Taylor Pflugerville, TX

I was given a replacement for a dryer and when it was delivered to my home it was the wrong one so the company delivering it took the dryer back. It's been 3 weeks and I can't get my correct replacement. When I call the tell me that it has to be passed to a supervisor and then they don't call back. r

2 years ago

Reply from American Home Shield

Hi Shaun, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

RICKY TIJANI

Hassle free approval of my request and the prompt action scheduling the service appointment

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

check_circle

Verified Customer

star star star star_border star_border

i do not want to share

My washer couldn't be hooked up because I needed hose extensions which was not included in my plan. I didn't know I needed all new hoses for the delivery guys to complete the delivery & hook up.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Oct. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Miller Mobile, AL

Still being charged for a house that was canceled several years ago. When called home shield said they would refund. They never did and I'm still being charged for that coverage and the current coverage on my current house. I have been double billed for about four years. I have email records etc. was told not to cancel the old house until resolved because I would lose coverage on my current house as well.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

check_circle

Verified Customer

star star star star star

William Schaffer Sacramento, CA

I made a call to AHS, they responded quickly and has a local company schedule the work and it was all taken care of within a week, or less.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

carolyn smalls Goose Creek, SC

I made one call to AHS and they did not hesitate. They acted on our request for service & in no time, we got help with the service that we needed.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Shannon Barron Land O Lakes, FL

My request for service was handled promptly. The vendor selected arranged my service and was able to fix my issue completely at the first visit.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

American Home Shield Reviews