American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Ann Monroe Cornelius, NC

It is so comforting to know that if I have a problem, that all I need to do is make a call or go online and it will be taken care of

3 years ago

Reply from American Home Shield

Hi Ann, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Shahin Razavi Norcross, GA

Customer service was great when I contacted them, Technician that came was excellent , and had no problems in getting machine working again.

3 years ago

Reply from American Home Shield

Hi Shahin, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 12th, 2022

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Diana Furlow Stone Mountain, GA

2 poor contractors one of whom I had to call back to fix their mistake and pay again!2nd experience ( July) was also not great! Good results with earlier electricians. We'll see how it goes next time!

3 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Barbara Rosado Chandler, AZ

You pay for a service to find out the warranty doesn't cover what's broke or needs to be fixed. Also they attempt to fix your appliance but the part needed is on back order for several months.

3 years ago

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Brenda Davis Arlington, TX

I didn't like that they raised my rate without notification. They sent an email about 3 days after charging me the new higher rate. That is poor business practice. At least 30 day heads up would be appropriate

3 years ago

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Patricia Cardenas Parlier, CA

They had to come back three times to finally figure out what was wrong. I got charged the $100 twice. I sent an email but I have gotten no response.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Ja.es ernest Bakersfield, CA

The company they hired to replace my water heater Service Contractors Plumbing in Kaufman Tx refuses to give me a copy of the permit they charged me 150.00 for

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

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Diana R Port Saint Lucie, FL

Because everything that breaks, you don't cover. It's in the fine print. We have a leaking shower which is covered because we have a leaky pipes. But when the plumber gets out here, he says no it's your shower pan and we don't cover shower pans. But if the shower pan is what's causing the leak, I think your details are just wrong.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Ronald K Farris Alice, TX

On a recent air conditioner repair we had 2 visits without resolve. They told us we would need to tear out walls and have new lines installed. We called another company and they resolved the issue and it was only $90.00. We paid AMH $75 for service call on the home warranty???

3 years ago

Reply from American Home Shield

Hi Ronald, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Aug. 12th, 2022

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Annie Garolds Greensboro, NC

They demand payment before even setting an appointment. If you don't have someone you know the ones who work for AHC are sketchy. They only patch the problems. I have been with them for years and they have progressively gotten worse. I will not sell another.

3 years ago

Reply from American Home Shield

Hi Annie, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Yifan Yang San Mateo, CA

Iike the possibility of making service request when my property needs repairs I don’t like being hold for a long time waiting for someone to pick up my calls

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Yifan, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Hossein Sazegar Houston, TX

Not great value for the cost and first repair wasn't covered. Had someone else come out to fix my AC and the company AHS sent had mid-diagnosed the issue and was trying to charge $800 additional. The company who came out charged me $220 total including their service charge/time (I had already paid $125 to the AHS contractor for their misdiagnosis and do not think I should have had to pay that). My second service for our water heater was a better company and the $125 was reasonable for a fast and accurate repair.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Fred Knuth Shawnee Mission, KS

American Home Shield is a ripoff. Don't buy a warranty from them unless you read the entire contract. On the surface, they lead you to believe they will repair or replace anything that is covered but this isn't accurate. The amount of money they allow is miniscule compared to the actual cost of a major replacement or repair. You would be far better off putting the monthly fee into a home repair account. Given time, you would hopefully have more money on hand to cover a major repair, or replacement, than they would ever allow you.

3 years ago

Reply from American Home Shield

Hi Fred, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Kim Ivarson Palm Harbor, FL

The AC repairman said my evap coil was 100% clogged with mold & mildew. He looked at the coil, ran no test, didn't touch the coil and didn't reassemble the air handler. AHS declined the claim based on what was an opinion, they never verified it was & mildew. Then I get a quote of $1200 to clean the coil. When I looked up 2022 rates for coil clean it said one should expect to pay anywhere form $95 - $400 depending on the accessibility. After researching I found that it was a simple clean job that cost me $18 and now the air coming from my vents is 52 degrees.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Mark Sanger, TX

I HAD YOUR SERVICE 20 YRS AGO AND IT WAS GREAT. ANYTIME SOMETHING WAS BROKE THEY FIXED IT, BUT MOST OF THE TIME THE JUST REPLACE THE ITEM. SO I THOUGHT SINCE MY HOUSE IS GETTING OLDER I WILL TRY YOUR COMPANY AGAIN. ALL YOU WANT TO DO NOW IS PUT A BANDADE ON THE ITEM TO FIX IT INSTEAD OF REPLACING IT. I HAD TECHNICIAN CONME LOOK AT ISSUE AND BEFORE HE EVEN LOOKED AT IT HE GAVE ME 3 REASONS WHEN MY HOME WARRENTY COMPANY WOULD NOT FIX IT !!!!! AND I NEVER HEARD FROM YOUR COMPANY ABOUT FIXING THE PROBLEM. SO I ASSUMNED HE WAS RIGHT.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Beverly

I love the plan because they are quick and efficient. The monthly fees are slowly increasing and that is discouraging.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Beverly, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Selress Lewisville, TX

Because when my air went out home Sheild made sure the company kept there word and fixed my problem when they kept giving me the run around .

3 years ago

Reply from American Home Shield

Hi Selress,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Ruth Moran Gainesville, GA

Service provider was timely, efficient, zeroed in on the problem, fixed it and gave me info on how to keep it from happening again

3 years ago

Reply from American Home Shield

Hi Ruth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Margret Mathews Valley Park, MO

I have owned my townhouse for almost a year and I have had to file SEVERAL claims SEVERAL TIMES and AHS has been AMAZING!

3 years ago

Reply from American Home Shield

Hi Margret, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Warren Wilcut Conroe, TX

The issue was dealt with in a clean professional manner. What I did not like was the automated system. That was a waste of my time.

3 years ago

Reply from American Home Shield

Hi Warren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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MARSHA LOCKWOOD Richmond, TX

The request for service was seamless. The HVAC contractor, R. H, was prompt even during a heat wave. He was equipped, knowledgeable and friendly.

3 years ago

Reply from American Home Shield

Hi Marsha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Laura Salazar Little Elm, TX

It's a very easy process, they always send friendly professional people out, always a great experience from start to finish.

3 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Julie Rogers Tucson, AZ

I am pleased with the speed and the service have this far received. I have recommended American home shield to everyone I know.

3 years ago

Reply from American Home Shield

HI Julie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Patricia L. DiGiorgio Apache Junction, AZ

Each company American Home Shield has scheduled for my household repairs have been great! Professional, friendly and very competent.

3 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Dale Weaver East Moline, IL

I called about getting my air conditioning unit serviced. In just a short amount of time the servicing company called to set up an appointment

3 years ago

Reply from American Home Shield

Hi Dale, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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patrick washington Richmond, VA

quick resolution. knowledgeable response. timely service. pleasant assistant. reliable service from contractor. long time customer!!!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Marietta Raymond Phoenix, AZ

I am very satisfied with American shield they have serviced me several times and the service people are always polite and time and knowledgeable

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Denise Douglas Piedmont, OK

The locksmith came within a reasonable time. He was friendly and did one extra chore for me that I didn't ask him to do.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Angela Porter Garnet Valley, PA

We had 2-10 and it terrible suppliers, communication and service. Tony from Excel service was fast, great and had great communication skills.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Francess Cooper Virginia Beach, VA

I have been with this company a long time, they always send reputable contractors. Home shield a joy to do business with.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Keith Wilson Lancaster, TX

It saves money on A/C repairs but only patches the systems so each year for the last several years we end up having to have something with one or both A/C units repaired

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Teresa Allen Columbia, SC

They are absolutely great with everything ....except garage door openers. Had only one vendor who came out repeatedly at the cost of $100 each service call.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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MARC L MICHELET Ocala, FL

Our microwave couldn't be fixed and we wanted to replace it with a better brand so we took the cash option and were offered a below average reimbursement

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 10th, 2022

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Verified Customer

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Luisa Alonso Rice Leander, TX

Every time I had an issue a contractor was assigned right away and all contractors have been very efficient and professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Cynthia L Hight Dallas, TX

Hard to talk to a PERSON about urgent needs; tv ad says they cover items regardless of age, but in my recent experience the failed a/c condenser was NOT covered for the part. Condenser was a 10-day back order and temp outside was 100+ degrees

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Gina Drown Statesboro, GA

It is extremely difficult to reach anyone to speak with. I have had to report my concerns to the BBB to get a response. When I can communicate, or don't need to communicate, they have been wonderful.

3 years ago

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Verified Customer

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Rick Dumas Reno, NV

Support staff has no authority to solve customer issues. Very apologetic but apologies do not solve problems. When escalated up to a supervisor he was equally inept at providing a satisfactory solution to my problem.

3 years ago

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Cindy Barnes Bowie, MD

My experiences have been very mixed. I have had very good contractors with no concerns. I also have had bad contractors and American Hone Shield was not very responsive or helpful in those cases.

3 years ago

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Verified Customer

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Ty Andros Sarasota, FL

I had two plumbers here and both were crooks, I tried to report them. you had no interest. My old plumber fixed it without the extra charges. AHM was being RIPPED OFF and they attempted to do so to me!

3 years ago

Reply from American Home Shield

Hi Ty, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Aug. 8th, 2022

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Cheryl Papciak-Brooks Mc Kinney, TX

Quick response lots of caveats, they replaced my AC condenser but paid a very small fraction of the cost to refill coolant or just replace certain tubing required for the install.

3 years ago

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Charles Puente San Antonio, TX

I had to reach out to AHS & contractor as to a update as to where they are at on my work order. No updates, no communication to customer. I had to make calls. Not very good on communication

3 years ago

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Louis Falzarano Clayton, NC

After 2 visits over a week, the technician found (possibly unintentionally broke) the evaporator coil on the working upstairs AC system. The AMS contractor wanted to us to pay $725 to replace the broken coil. I didn't understand why I would pay since its malfuntion was deemed by the contractor to be normal wear and tear. The AHS contract does not specify AHS's exceptions or limitation to the repair or replace in the contract. After calls three consecutive days to AHS representatives, We still don't have a schedule for repair. The temperature is 90 degrees in the house and we're in our 70's.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Phyllis Bynum baker Summerfield, NC

Communication with customer service reps is poor. Having to purchase appliances before reimbursement is financially in convenient. I can save money in an emergency account for appliance emergencies and not have the stress of a last minuet major appliance bill.

3 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Dario Silva Central, SC

They send incompetent companies to work on my ac unit. The first company was named Service Pro out of Greenville. Charged me for freon with my contract said there was no charge. AHS has done nothing to help me get my money. Then they sent out May's AC out of Georgia. They over filled Mt unit by 3 lbs. Made the entire unit go out. I had to call someone outside of the warranty company to get my ac fixed after waiting 3 weeks without air.

3 years ago

Reply from American Home Shield

Hi Dario, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Joseph Rohr Dearborn Heights, MI

I think it's a big waste of money our first time using them we paid our 100 service fee just to have some guy come to the house just to talk down to my wife we had to do the work ourselves next time we again paid our 100 fee to have a company come to the house to look at our hot water tank we ended up having to pay to have a new tank put in cost of 850.00 I think AMS us a big waste of money

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Stella Cesena

Quick response, problems solved promptly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Keida Bechtel Indianapolis, IN

I really like the technician sent to my home. He has serviced other items in my home. The return time was quick from when I requested service

3 years ago

Reply from American Home Shield

Hi Keida, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Cecil Bowers Oxford, MS

They were thoroughly helpful and helped me get my ac fixed as quickly as possible because we have folks in the home who have medical issues

3 years ago

Reply from American Home Shield

Hi Cecil. Thank you so much for taking time to share you experience. We do our best to provide prompt and efficient service and we are really happy to know that we could do that for you. Thank you for trusting AHS.

Jul. 29th, 2022

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Manohar Poolla Eden Prairie, MN

Very professional, prompt, well-equipped, diligent and explains the problem as well as the solution very clearly and performed a clean job.

3 years ago

Reply from American Home Shield

Hi Manohar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Barbara Barwig Tucson, AZ

The last 2 experiences with AHS were quite easy and the service technicians were a pleasure to work with and made the experience great.

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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