American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Manhal Izzy Nashville, TN

I have two open work orders that have been open for 3 months now they said they have ordered the parts. It shouldn't take over three months to get parts in. If so you should replace the next higher assembly.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Nathan Yungerberg Minneapolis, MN

Poor quality of contractors assigned the last year. Frustration with customer service as they are obviously trained to DENY EVERY CLAIM until you argue your point. I pay for this service. I have had AHS for several years and been satisfied until the last year. Not sure we will be continuing doing business with AHS.

3 years ago

Reply from American Home Shield

Hi Nathan, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Guillermo Gonzalez-Osete Tucson, AZ

I have had both good and bad experiences. The last plumber tha came had exorbitant prices. I had to find someone outside of American home shield. On the other hand, Sam's Garage Doors was great and very helpful.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Frank taddeo Abingdon, MD

I have received two emails in 3 days to upgrade to platinum.....so I called today and was told I'm not eligible? So why am I receiving several emails to upgrade.....???? As far as the repairs it was completed and appears to be done right....but who is sending me several emails to upgrade to platinum if I'm not eligible?????????????

3 years ago

Reply from American Home Shield

Hi Frank, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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David Tampa, FL

They came and fixed my A C they replaced one part and flushed it out. But now it's doing like before running and not air coming out half the time. I gave them a 5 star after they were here.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Paul Smith Dallas, TX

There's been a double billing on my account and American Home Shield has yet to issue a refund. Not all technicians are concerned or knowledgeable, had to call for repeat of work repair.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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April Roberson Temple, TX

Things went smoothley and I trusted the person they sent. That hasn't always happened in the past when doing a call to AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Ian Swirnow Las Vegas, NV

Customizable warranty plans, easy to use website for requesting service, prompt response to service calls, quality service vendors

3 years ago

Reply from American Home Shield

Hi Ian, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Brenda White-Wilkerson Huntsville, TX

I have had to request two repairs recently and in a very short time after filing the claim I was notified of the company doing the repair.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Yanika Daniels Atlanta, GA

It was simple, easy and quick to report the needed work. The work was completed shortly after with friendly, knowledgeable professionals.

3 years ago

Reply from American Home Shield

Hi Yanika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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James Miller Groveland, FL

Every time I have an issue With any appliance at home, They always help me and the outcome as always is a positive one.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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J. Edward Siegfried Sugar Land, TX

When I explained how critical my situation was your customer service person responded to help me resolve my problem quickly.

3 years ago

Reply from American Home Shield

Hi J. Edward, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Ann Garvey Wichita, KS

AHS was extremely easy to work with and had someone contact me within 24 hours. Problem was resolved within 36 hours of initial contact with AHS.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Tiffany Houston, TX

Quick Services and great costumer service. Helped me find a contractor quickly when my AC broke down in the middle service. R

3 years ago

Reply from American Home Shield

Hi Tiffany, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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John B Knoxville, TN

They promtly assigned a technitian to diagnose my apliances and parts were receaved and installed in a reasonable time frame.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Susan Vick Mc Kinney, TX

I have used them a 3 times and they were very prompt and everything smoothly and my issues were resolved to my satisfaction.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Kiyou Rockville, MD

All work orders submitted where addressed in a very timely manner. All services provided were from outstanding professionals.

3 years ago

Reply from American Home Shield

Hi Kiyou, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Eunisha Saint Louis, MO

American Home Shield has ALWAYS had a great response time and we have only ever had one bad experience with one of their contractors.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Janet Porterfield Midlothian, VA

Pretty prompt attention & getting suitable - and better service company after the first service company failed to fix the appliance thoroughly

3 years ago

Reply from American Home Shield

Hi Janet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Linda Turner Independence, MO

Contracted company responded quickly to set up appointment, communicated name and time repair tech would arrive and performed task promptly

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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Lynne Hedgepeth Alpharetta, GA

The service provider name and phone number is provided immediately so I don't have to wait for their call to schedule and appointment.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Clifford and Sue Mercer Decatur, TX

had issue, ,made service call, got appointment, repairman came, fixed the issue ALL IN THE SAME DAY. Never had that happen with AHS

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Patrice Owen High Point, NC

CUSTOMER SERVICE IS EXCELLENTLESPECIALLY a representive named Will. He took all the time necessary to understand the problem. will

3 years ago

Reply from American Home Shield

Hi Patrice,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Steven Sigman Smithville, TN

We needed our AC fixed. Turned out it needed to be replaced. AHS helped keep us in contact with our contractor and got our AC replaced in 2wks.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Delvondria Rural Hall, NC

I had an AC problem twice this year and both times the technician was assigned and connected with me within a couple of hours of placing the work order.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Verified Customer

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Debra Marchand Domio Rancho Cucamonga, CA

I do not appreciate the outsourced subcontracted employees because that shows that AHS makes the most out of my money, meanwhile they outsource jobs to people who could care less about our service. I keep paying monthly for nothing to ever be covered. I'm wasting my money away.

3 years ago

Reply from American Home Shield

Hi Debra, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Eileen Annette Staats Aptos, CA

The plumber called stating that if he found certain materials in the toilet, then American Home Shield wasn't going to cover these charges. I don't understand that if a toilet is stopped up, then it doesn't matter what caused the stoppage you should fix the problem?

3 years ago

Reply from American Home Shield

Hi Eileen, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AH contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Michael Gray Nederland, TX

It's been a week with 4 appointments no show and no call so we get reassigned no show again. With no call multiple calls to both ahs and. Assigned agency no return call no service no response very poor customer service will be ending my contract

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Abraham Smith Bowie, MD

Rep was hard to u drrstanf. Didn't offer a solution to my problem. Refrigerator not fixed snd couldn't offer another vendor to help us fue yo Mr no Appliance can't make ituntil sept. Rep needs more empathy

3 years ago

Reply from American Home Shield

Hi Abraham,
I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

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Verified Customer

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Beverly Wolfe Houston, TX

We have had nothing but issues with getting our pool covered by AHS. However, we have had no issues getting our plumbing issues covered inside the house and they also covered our microwave and garbage disposal.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Cydney Johnson Oak Park, MI

I rate it low because whenever you make a claim it takes 3 to 5 days before a contractor comes. Then they diagnose the problem and you have to wait another week before it gets authorized to be fixed.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 12th, 2022

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Verified Customer

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Hermine Moore Topeka, KS

The customer service people are misleading and do not follow through. And they tell you there is no supervisor to talk with., and as of today no supervisor has every call me back.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Alice W Desoto, TX

I called for a plumber and you guys gave me the run around! Also when I talked to customer service, I could not understand them. They were RUDE!! I asked to speak to an American and they were laughing at me in the background because I told them my toilet was plugged. Very unprofessional!! They said they could not find me a plumber. That I would have to find one on my own and that they would reimburse me! There are many plumbers close to where I live! I ended up paying for one out of my own pocket last week! Thanks for nothing!!!

3 years ago

Reply from American Home Shield

Hi Alice, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Sep. 8th, 2022

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Verified Customer

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Lucille penrod Snelling, CA

TX Heating and AC was notified I had an AC problem. I was sent a date and time. This did not work for me. I txted 8 times and left 6 voice msg. They came out and I told te guy that I had nt talked to anyone as no one would answer. I called AHS and told them about the issue but they would not refund my $100. I am assuming that the company was a scam. I am refusing to pay as I did not have an opportunity to cancel with the vendor I want credit for the $100 on my Master card.

3 years ago

Reply from American Home Shield

HI Lucille,Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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Roberta Ruth Columbia, SC

Horrible customer service experience agents could not understand my situation because the agents did not understand and speak English good I wasted a lot of time some were unprofessional and rude Management need to make changes and get better agents business will lose another of money because they chose to send their business out of the country

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 1st, 2022

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Verified Customer

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Wayne Taylor New Bern, NC

A large portion of my kitchen ceiling collapsed tonight and white insulation from the attic is all over every surface so that it is a disaster area. The fire department sent 5 men who went in the attic and said the problem was the air conditioning backup and the contractor that came in mid August from American Home Shield did not do the job properly and has caused this giant calamity.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 2nd, 2022

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Verified Customer

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Tomas San Elizario, TX

The ervice was great, no issues with payment, prompt and courtesy in handling my problem. Would recommend them to anyone

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Vianney Quintanilla Buda, TX

Very smooth and seamless process. Contractor came and performed the service as requested and American Homeshield took care of the payment

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Carol Lynn Anderson Prescott Valley, AZ

Our experience has been great so far. The only thing that could have been better is being able to explain what services I needed

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Frank X Farias San Antonio, TX

We continue to be impressed with the coverage provided by AHS, and the seamless professional ways in which our claims are handled.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Ronda Cash Mansfield, TX

Each time I call AHS they approve our request and finds a contractor that arrives usually the next day to repair or replace

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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symone brooks Grayslake, IL

Thanks to Melissa with Rowan Construction the experience was awesome. She is one of the most awesome people I have had the pleasure of dealing with.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Ann Guinn Arlington, TN

I gave fix it heating & cooling a five the young man his name is son he found the problem, and fix it. I will be useing this company again.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Wilfred Fontenot Walker, LA

I had problems with American Home Shield finding a contractor to repair my air conditioner in July. I finally had to find a contractor on my own and spend $1000.00 to get the air conditioning repaired.

3 years ago

Reply from American Home Shield

Hi Wilfred, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Norm Willinger Barling, AR

Difficult to get ahold of anyone. Follow up services by tech's takes 3-8 weeks with zero communication from AHS. No information on how to do a cash out, had to learn from techs doing service

3 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Mary H San Jose, CA

AHS Home Warranty has been mostly good. They are responsive, service reps seem competent and trained well to diagnose problems, can usually get a quick appointment.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Shelley Mckenzie Merritt Island, FL

Costs are too high and too much is not covered/requiured expecnses to make a repair are not covered. Some vendors chosen by AHS are poor in terms of timeliness, communication, and professionalism

3 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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Tim Espar Indian Land, SC

American Home Shield executive staff/Human Resource employees need take customers feedback seriously and send a comprehensive response to customer about a compliant back to consumer's in a reasonable time frame.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

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Verified Customer

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delois dozier Birmingham, AL

The service fee did not match the work. The people who serviced my plumbing we're good and thorough. However, I paid $100 for them to come in and make small adjustment that took about 90 seconds.

3 years ago

Reply from American Home Shield

Hi Delois, Thank you for sharing your feedback about your AHS experience. Please provide your AHS contract number.

Aug. 26th, 2022

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Verified Customer

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Frankie Sinclair Tomball, TX

We had an issue with our heat and it took 6 weeks to resolve. When we calked, we always heard that the company was waiting on the system. They could never tell us where the unit was.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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