American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Verified Customer

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Laure Walker

installers showed up and didnt want to install dishwasher because it was hard wired, had to ask for mgr to get it done. Also noted that they broke floor tile when installing and we haven't heard from anyone about that yet.

3 years ago

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Verified Customer

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Prabhat Kumar

I've only had one claim & was a bit disappointed that I paid a service fee & had to pay $120/lb to replace freon in my a/c. Am Home Shield only covered $10; they really didn't seem fair.;

3 years ago

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Verified Customer

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Krista Burkholder

Customer service scheduled a service call , when I needed to contact the manufacturer. So it cost me a service fee for the tech to tell me to call the manufacturer warranty.

3 years ago

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Verified Customer

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Dominick Jordan

I have been calling every day for the past month. Every time I call I'm told something different. I'm told my contract is expired, someone will call, I keep complaining that the vendor is rude and is trying to scam me out of my money. I was charged the 75.00 for the service call yet I still don't have ac. I have been with American Home Shield for six years and have never experienced such horrible service. You do not live up to your contract like you use to

3 years ago

Reply from American Home Shield

Hi Dominick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Verified Customer

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Robbin Richards

Have 2 homes with AHS and have been with AHS for 28 years. Over the past 5-7 years the vendors have gotten worse. It's impossible to reach management or supervisor, even sent and letter to headquarters and it was returned. Last October, it took AHS 7 weeks to decide to replace my my dryer. The process was too painful dealing with the back and forth between multiple vendors and AHS.

3 years ago

Reply from American Home Shield

Hi Robbin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Verified Customer

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Mark Hauerstock

My central air and hearting unit recently needed replacing. I have been waiting on an answer about when I will get funds to assist with the cost. So far I have heard nothing. I am very disappointed with this insurance. I have paid consistently every month and not to get help in time of need is very disappointing. If this does not turn out in my favor I will discontinue my service and find another insurance.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Wanda Minter Fort Washington, MD

We waited almost 3 weeks for an a.c. repair, this was during a heatwave. We are in our 70s with heath issue's and temps in 108° to 112° heat index they did not even consider escalating our issue. Finally we called and ask to get our own people and upgrade to a better system than they would put in and pay the difference. We've been with AHS for almost 21 yrs . We would have to wait days for a supervisor to call us back.

3 years ago

Reply from American Home Shield

Hi Wanda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Hassan khan Diamond Bar, CA

Filed a service request a month ago and got a tech on site in 2 days. Our air handler was condemned, and we've been given the run around for weeks since by several departments at AHS. We pushed hard for updates and an install date, and we were blown off and made to feel stupid by their phone supported team working overseas. This has taken so long we've canceled plans and renters coming in thi summer.

3 years ago

Reply from American Home Shield

Hi Hassan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Robert Hemmenway Beaumont, TX

Poor communication. Your company, upon me canceling my contract, sent a letter saying that no more payments to be taken from my account. And then a payment was taken from my account. I was told by your customer service person that we can't really see who sent that communication and, it was not valid. Also your company charges monthly, charges for every visit, and does Band-Aid fix his problems, costing me more money

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Donald Seay Alabaster, AL

Have only turned in 1 claim for a 24 year old furnace that had the blower go out. Called around a week after the service guy they sent came because I had heard nothing. Had the furnace replaced on my own so I would have ac at the house. It has now been 2 days since I called and have still heard nothing about my claim. If I don't hear anything in the next 3 day I will be canceling.

3 years ago

Reply from American Home Shield

Hi Donald, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Teresa Winters Belleville, IL

We have had Anerican home shield for 15 years and they have sent a worker to our condo to supposedly fix our hvac and he took the panel off the compressor and shorted out our system and the representative said it was a power surge and not their fault and we are cancelling American home shield (2 separate homes) and will never give a policy to a customer again or recommend them ever !!!!!!!!

3 years ago

Reply from American Home Shield

Hi Teresa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Verified Customer

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Cary Sotelo San Tan Valley, AZ

When I enrolled in AHS. Many many years ago, I had the understanding that when I had a issue it would be repaired correctly. Not the case, it's just patched. My toilet was not flushing and all of the insides were bad & needed to be replaced.all that was replaced was the flushing part. The chain was rusted and the flapper needed to be replaced. AHS ONLY does the minimal, nothing else.

3 years ago

Reply from American Home Shield

Hi Cary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Anna Carey Victorville, CA

The company they assigned us to MYERS comfort could never get our air conditioner fixed. We were without air for 3 weeks after 4 service calls. We ended up paying a reputable company to get it fixed. They told us we need a new air conditioner but for American home Sheild to pay anything we would have had to wait another 4 days for MYERS to come and dx the air conditioner needs to be replaced. We were tired of being hot and feeling bad.

3 years ago

Reply from American Home Shield

Hi Anna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Verified Customer

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Michael F Tanner Bradenton, FL

Because 0 was not offered as an option. The customer service for AHS located is loacted 1/2 way around the world. They are all reading off a script aboutthe only thing they have memorized is the phrase "I am sorry"My initial call was on June 1st, it is now July 6th and nothing has been resolved. I have determined that only way to get a reaction from AHS is going to be through the court system. Can you say "Class Action"

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Barbara Morales Lake Elsinore, CA

I was charged $1600 for the AHS vendor to install my AC. No parts were replaced or used. I complained to AHS and the only option I was given was to take a cash payout or pay the 1600. I tried to contact HQ in Memphis and was always routed back to the Phippines. Congratulations AHS has perfected call avoidance. The Vendor StILL will not tell me what the $1,600 charge was for. All I was told was it was non-negotiable. I was left with no choice. Get ripped off or make my family and elderly relative live in the Texas heat without A/C.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Cheryl de Rodriguez Corona, CA

Quick response to my service request. The service professionals that came out were knowledgeable, friendly, and helpful.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Charles Levermann Shreveport, LA

Had a technician out the next day. Fixed the problem with the a/c and our upstairs was being cooled in less than an hour.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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RAUL VARELA San Jose, CA

It is very easy to submit a request, we are immediately contacted by a repair company, and the repairmen have been excellent.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Tim Hartman Henderson, NV

AHS assigned crew who arrived on time and fixed the issue. That said the 'tune up' in April should have found this problem and fixed it then.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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DERRICK SCOTT Houston, TX

The service, coverage and repairs have all been great. The overall experience has been the best compared to previous company.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Bud Mallar Dallas, TX

i had plumbimg problems and had to turn the water off. The plumber came when she said she would and finished quickly. We had our water back on.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Joan Myers Southlake, TX

They called within the time frame specified on my confirmation. Had someone come as soon as possible and they were very professional.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Mark hudson Shreveport, LA

AHS is very fast. The contractors are readily available. My plumber even arrived early. AHS's scheduling platform was very easy to use too.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Robby Harris Lucasville, OH

AHS had always done an exceptional job when ever I had a problem and there has never been a problem in fixing or replacing items

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Richard M Taylor Wetumpka, AL

He came in fou d the problem and fixed it. He had to order a part for the dish washer a d within days he had it in and came back to fix it.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Bob Canfield Mesa, AZ

Stand behind their warranty promises. Always quick to assign work request to a cotranctor for item to be promptly evaluated and properly worked on.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Cesar favila El Centro, CA

my rating in dealing with AHS is excellent. i don't know where you got your information stating bad experiences with AHS.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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ashaki whatley Smyrna, GA

They are very prompt and getting me good service. The contractors that are hired are very professional and great to work with and do a good job.

3 years ago

Reply from American Home Shield

Hi Ashaki, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Angela Speight Maricopa, AZ

I Am very happy with my new microwave. The installer was very polite. I am sorry AHS was not able to get parts for the old microwave.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Ronnie Haas Palm Springs, CA

I have been a member since April of this year. The 2 first claims have been handled in a fashion that is very professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Bernadette Baltimore, MD

I heard negative things, but my experience has been great. Everything fixed in a timely manner, communication consistent, workers responsible.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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L Calhoun Hoschton, GA

Sometimes the vendors are less than stellar in their field. The choice seems very limited at times. Need to incorporate more experienced and responsive vendors.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 28th, 2022

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Verified Customer

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Rebecca B Davis North Charleston, SC

I've never had issues with AHS until a recent claim that honestly infuriated me. Feel free to reach out for the full story or just look at the notes on my pool pump claim

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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J Arreola Corsicana, TX

Overall, done a great job. Disappointed I have had to pay so much for continued issues with my refrigerator. I think I have paid five deductibles so far.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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james Hurlburt Toppenish, WA

The representative understood the issue and assigned a company to come out. However, the automated phone system to try to reach a representative is HORRIBLE!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Tiffany Austin Hernando, MS

It was easy to get the service person to our house, but not very good service to install and finish the project. It's been 3 to 4 weeks and still waiting to get this done. Not good!

3 years ago

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Verified Customer

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Garret Liang Milpitas, CA

Last year there was issue where I was charged twice. I called in and spoke with a Rep and she said her Manger would call me back to return my funds. That call was never made so it was left on the account.

3 years ago

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Verified Customer

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Rosalee Diaz Sapulpa, OK

Most service has been quick. Water heater went out. It's coming from AHS and it hasn't been ordered yet. 2 weeks with no hot water and no eta on when they'll get my new water heater here.

3 years ago

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Verified Customer

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Ilene Arth East Moline, IL

They definitely honor their warranty and I have received repairs or replacements as needed. But the response time is too slow. They must need more contractors added to their list

3 years ago

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Verified Customer

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Kimberly Britt-Murrell Chesapeake, VA

on the service level, the service was bad, on customer service, very bad experience! I have billing issue for a months now with no respond nor call back from escalation manager!

3 years ago

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Verified Customer

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Kathy Candler Bossier City, LA

Not being able to speak with a representative within the USA. The amount of time for my claim to be resolved due to errors made on AHW end and it being 3 weeks and still have no HVAC in my home.

3 years ago

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Verified Customer

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Tom Omaha, NE

Had to wait on service four days for a leaking water tank repair then had to pay 700.00 dollars out of pocket for code upgrades that i understand is not covered under the policy but I would like to know what did AHS cover.

3 years ago

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Verified Customer

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alberta williams reid Hampton, VA

While the service eventually gets done, things are more complicated than they need to be. I've been waiting since June 15th to get my ice maker fixed. It's July 10th now... again, it's an ice maker...

3 years ago

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Verified Customer

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Marcus Lumpkin Palm Bay, FL

I have an open ticket.the work still has not been completed. I have tried to contact the contractor he said that your company has to contact him. I have paid too much money to this company for years. This is my first claim.

3 years ago

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Verified Customer

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Mary Mattson Watkinsville, GA

Had to call several time to get a plumber earlier than 3 days due to overflowing toilet. Had to have the AC tech come out twice and the 2nd time AHS said they wouldn't pay for the part. Called AHS - said they would call me back. No call was ever returned. NOW the AC is screeching so loud I had to put in another ticket.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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C Thornton Bear, DE

I have only had one positive experience so far and it was for electrical work. Previous companies that were sent out either never showed up or tried to charge me outside of my warrantee making me feel they only work with the lowest rated repair companies rather than the top rated ones.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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David Kirk Hardeeville, SC

We have been covered by them in three different homes. That have always responded and worked to solve the issues we were facing

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Elizabeth Lemberg San Diego, CA

It was EASY to report the issue with my older refrigerator. The repair company called to schedule repair tech arrival. Repair completed.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Andrew Thomas Dayton, OH

American Home Shield is very responsive and provides professional assistance through the staffs it has to help homeowners.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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LM Beaumont, TX

Easy way to ask for help and the response was very timely and the fix was same day. Great comms from the repair tech as well.

3 years ago

Reply from American Home Shield

Hi LM, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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