American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Donald Seay Alabaster, AL

Have only turned in 1 claim for a 24 year old furnace that had the blower go out. Called around a week after the service guy they sent came because I had heard nothing. Had the furnace replaced on my own so I would have ac at the house. It has now been 2 days since I called and have still heard nothing about my claim. If I don't hear anything in the next 3 day I will be canceling.

4 years ago

Reply from American Home Shield

Hi Donald, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Teresa Winters Belleville, IL

We have had Anerican home shield for 15 years and they have sent a worker to our condo to supposedly fix our hvac and he took the panel off the compressor and shorted out our system and the representative said it was a power surge and not their fault and we are cancelling American home shield (2 separate homes) and will never give a policy to a customer again or recommend them ever !!!!!!!!

4 years ago

Reply from American Home Shield

Hi Teresa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Verified Customer

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Robert Hemmenway Beaumont, TX

Poor communication. Your company, upon me canceling my contract, sent a letter saying that no more payments to be taken from my account. And then a payment was taken from my account. I was told by your customer service person that we can't really see who sent that communication and, it was not valid. Also your company charges monthly, charges for every visit, and does Band-Aid fix his problems, costing me more money

4 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Michael F Tanner Bradenton, FL

Because 0 was not offered as an option. The customer service for AHS located is loacted 1/2 way around the world. They are all reading off a script aboutthe only thing they have memorized is the phrase "I am sorry"My initial call was on June 1st, it is now July 6th and nothing has been resolved. I have determined that only way to get a reaction from AHS is going to be through the court system. Can you say "Class Action"

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Hassan khan Diamond Bar, CA

Filed a service request a month ago and got a tech on site in 2 days. Our air handler was condemned, and we've been given the run around for weeks since by several departments at AHS. We pushed hard for updates and an install date, and we were blown off and made to feel stupid by their phone supported team working overseas. This has taken so long we've canceled plans and renters coming in thi summer.

4 years ago

Reply from American Home Shield

Hi Hassan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Barbara Morales Lake Elsinore, CA

I was charged $1600 for the AHS vendor to install my AC. No parts were replaced or used. I complained to AHS and the only option I was given was to take a cash payout or pay the 1600. I tried to contact HQ in Memphis and was always routed back to the Phippines. Congratulations AHS has perfected call avoidance. The Vendor StILL will not tell me what the $1,600 charge was for. All I was told was it was non-negotiable. I was left with no choice. Get ripped off or make my family and elderly relative live in the Texas heat without A/C.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Tim Hartman Henderson, NV

AHS assigned crew who arrived on time and fixed the issue. That said the 'tune up' in April should have found this problem and fixed it then.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Charles Levermann Shreveport, LA

Had a technician out the next day. Fixed the problem with the a/c and our upstairs was being cooled in less than an hour.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Bud Mallar Dallas, TX

i had plumbimg problems and had to turn the water off. The plumber came when she said she would and finished quickly. We had our water back on.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Joan Myers Southlake, TX

They called within the time frame specified on my confirmation. Had someone come as soon as possible and they were very professional.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Cheryl de Rodriguez Corona, CA

Quick response to my service request. The service professionals that came out were knowledgeable, friendly, and helpful.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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RAUL VARELA San Jose, CA

It is very easy to submit a request, we are immediately contacted by a repair company, and the repairmen have been excellent.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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DERRICK SCOTT Houston, TX

The service, coverage and repairs have all been great. The overall experience has been the best compared to previous company.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Mark hudson Shreveport, LA

AHS is very fast. The contractors are readily available. My plumber even arrived early. AHS's scheduling platform was very easy to use too.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Bernadette Baltimore, MD

I heard negative things, but my experience has been great. Everything fixed in a timely manner, communication consistent, workers responsible.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Ronnie Haas Palm Springs, CA

I have been a member since April of this year. The 2 first claims have been handled in a fashion that is very professional.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Richard M Taylor Wetumpka, AL

He came in fou d the problem and fixed it. He had to order a part for the dish washer a d within days he had it in and came back to fix it.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Angela Speight Maricopa, AZ

I Am very happy with my new microwave. The installer was very polite. I am sorry AHS was not able to get parts for the old microwave.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Robby Harris Lucasville, OH

AHS had always done an exceptional job when ever I had a problem and there has never been a problem in fixing or replacing items

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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ashaki whatley Smyrna, GA

They are very prompt and getting me good service. The contractors that are hired are very professional and great to work with and do a good job.

4 years ago

Reply from American Home Shield

Hi Ashaki, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Cesar favila El Centro, CA

my rating in dealing with AHS is excellent. i don't know where you got your information stating bad experiences with AHS.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Verified Customer

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Bob Canfield Mesa, AZ

Stand behind their warranty promises. Always quick to assign work request to a cotranctor for item to be promptly evaluated and properly worked on.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Rebecca B Davis North Charleston, SC

I've never had issues with AHS until a recent claim that honestly infuriated me. Feel free to reach out for the full story or just look at the notes on my pool pump claim

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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L Calhoun Hoschton, GA

Sometimes the vendors are less than stellar in their field. The choice seems very limited at times. Need to incorporate more experienced and responsive vendors.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 28th, 2022

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Verified Customer

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james Hurlburt Toppenish, WA

The representative understood the issue and assigned a company to come out. However, the automated phone system to try to reach a representative is HORRIBLE!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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J Arreola Corsicana, TX

Overall, done a great job. Disappointed I have had to pay so much for continued issues with my refrigerator. I think I have paid five deductibles so far.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Tiffany Austin Hernando, MS

It was easy to get the service person to our house, but not very good service to install and finish the project. It's been 3 to 4 weeks and still waiting to get this done. Not good!

4 years ago

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Verified Customer

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Kathy Candler Bossier City, LA

Not being able to speak with a representative within the USA. The amount of time for my claim to be resolved due to errors made on AHW end and it being 3 weeks and still have no HVAC in my home.

4 years ago

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Verified Customer

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Garret Liang Milpitas, CA

Last year there was issue where I was charged twice. I called in and spoke with a Rep and she said her Manger would call me back to return my funds. That call was never made so it was left on the account.

4 years ago

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Verified Customer

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Rosalee Diaz Sapulpa, OK

Most service has been quick. Water heater went out. It's coming from AHS and it hasn't been ordered yet. 2 weeks with no hot water and no eta on when they'll get my new water heater here.

4 years ago

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Verified Customer

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Marcus Lumpkin Palm Bay, FL

I have an open ticket.the work still has not been completed. I have tried to contact the contractor he said that your company has to contact him. I have paid too much money to this company for years. This is my first claim.

4 years ago

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Verified Customer

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Tom Omaha, NE

Had to wait on service four days for a leaking water tank repair then had to pay 700.00 dollars out of pocket for code upgrades that i understand is not covered under the policy but I would like to know what did AHS cover.

4 years ago

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Verified Customer

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alberta williams reid Hampton, VA

While the service eventually gets done, things are more complicated than they need to be. I've been waiting since June 15th to get my ice maker fixed. It's July 10th now... again, it's an ice maker...

4 years ago

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Verified Customer

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Kimberly Britt-Murrell Chesapeake, VA

on the service level, the service was bad, on customer service, very bad experience! I have billing issue for a months now with no respond nor call back from escalation manager!

4 years ago

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Verified Customer

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Ilene Arth East Moline, IL

They definitely honor their warranty and I have received repairs or replacements as needed. But the response time is too slow. They must need more contractors added to their list

4 years ago

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Verified Customer

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C Thornton Bear, DE

I have only had one positive experience so far and it was for electrical work. Previous companies that were sent out either never showed up or tried to charge me outside of my warrantee making me feel they only work with the lowest rated repair companies rather than the top rated ones.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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Mary Mattson Watkinsville, GA

Had to call several time to get a plumber earlier than 3 days due to overflowing toilet. Had to have the AC tech come out twice and the 2nd time AHS said they wouldn't pay for the part. Called AHS - said they would call me back. No call was ever returned. NOW the AC is screeching so loud I had to put in another ticket.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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David Kirk Hardeeville, SC

We have been covered by them in three different homes. That have always responded and worked to solve the issues we were facing

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Keith M Morden Coalinga, CA

We've had AHS protection for several years with never a delay or question from them in repairing and or replacing several appliances.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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LM Beaumont, TX

Easy way to ask for help and the response was very timely and the fix was same day. Great comms from the repair tech as well.

4 years ago

Reply from American Home Shield

Hi LM, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Elizabeth Lemberg San Diego, CA

It was EASY to report the issue with my older refrigerator. The repair company called to schedule repair tech arrival. Repair completed.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Andrew Thomas Dayton, OH

American Home Shield is very responsive and provides professional assistance through the staffs it has to help homeowners.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Lynn Truckee, CA

We have used them twice: once for a microwave control board replacement and once for a dishwasher control board replacement. Both were good.

4 years ago

Reply from American Home Shield

Hi Lynn, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Carla K Petersen Altoona, IA

He arrived at the beginning of the time period we were given, was polite, went right to his job and reported his findings.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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YA NAMBOU Gaithersburg, MD

great job, I am satisfied of the result, but the company have to respond to customers a bit fast. Waiting time was too long.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Deborah Goeney Rancho Santa Margarita, CA

When I put in a request for service AHS promptly initiated the order and I was quickly contacted by the service organization, even on the weekend.

4 years ago

Reply from American Home Shield

Hi Deborah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Sue Harris Kerens, TX

I have had multiple call backs for my air conditioning unit not cooling. . It is working today. The most recent repair contractor was very competent and thorough.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Darren Ratliff Memphis, TN

AHS customer service has been reliable and timely. I had an issue with my dryer not coming on and heating that took entirely too long to resolve (over a month)

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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James R Norton Lexington, KY

My last experience was great, the response time was good. My previous experiences were not so good since the response times were very long (multiple days or weeks).)

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Lynda Geddis Macon, GA

For many years my experience had always been positive, but earlier this year I was very disappointed with timely response and options offered to resolve my issue. I had to call them for followup.

4 years ago

Reply from American Home Shield

Hi Lynda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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