American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Dale Weaver East Moline, IL

I called about getting my air conditioning unit serviced. In just a short amount of time the servicing company called to set up an appointment

3 years ago

Reply from American Home Shield

Hi Dale, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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patrick washington Richmond, VA

quick resolution. knowledgeable response. timely service. pleasant assistant. reliable service from contractor. long time customer!!!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Marietta Raymond Phoenix, AZ

I am very satisfied with American shield they have serviced me several times and the service people are always polite and time and knowledgeable

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Denise Douglas Piedmont, OK

The locksmith came within a reasonable time. He was friendly and did one extra chore for me that I didn't ask him to do.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Angela Porter Garnet Valley, PA

We had 2-10 and it terrible suppliers, communication and service. Tony from Excel service was fast, great and had great communication skills.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Francess Cooper Virginia Beach, VA

I have been with this company a long time, they always send reputable contractors. Home shield a joy to do business with.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Keith Wilson Lancaster, TX

It saves money on A/C repairs but only patches the systems so each year for the last several years we end up having to have something with one or both A/C units repaired

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Teresa Allen Columbia, SC

They are absolutely great with everything ....except garage door openers. Had only one vendor who came out repeatedly at the cost of $100 each service call.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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MARC L MICHELET Ocala, FL

Our microwave couldn't be fixed and we wanted to replace it with a better brand so we took the cash option and were offered a below average reimbursement

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 10th, 2022

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Verified Customer

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Luisa Alonso Rice Leander, TX

Every time I had an issue a contractor was assigned right away and all contractors have been very efficient and professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Cynthia L Hight Dallas, TX

Hard to talk to a PERSON about urgent needs; tv ad says they cover items regardless of age, but in my recent experience the failed a/c condenser was NOT covered for the part. Condenser was a 10-day back order and temp outside was 100+ degrees

3 years ago

Reply from American Home Shield

Hi Cynthia, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Cindy Barnes Bowie, MD

My experiences have been very mixed. I have had very good contractors with no concerns. I also have had bad contractors and American Hone Shield was not very responsive or helpful in those cases.

3 years ago

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Verified Customer

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Ty Andros Sarasota, FL

I had two plumbers here and both were crooks, I tried to report them. you had no interest. My old plumber fixed it without the extra charges. AHM was being RIPPED OFF and they attempted to do so to me!

3 years ago

Reply from American Home Shield

Hi Ty, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

Aug. 8th, 2022

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Verified Customer

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Charles Puente San Antonio, TX

I had to reach out to AHS & contractor as to a update as to where they are at on my work order. No updates, no communication to customer. I had to make calls. Not very good on communication

3 years ago

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Verified Customer

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Cheryl Papciak-Brooks Mc Kinney, TX

Quick response lots of caveats, they replaced my AC condenser but paid a very small fraction of the cost to refill coolant or just replace certain tubing required for the install.

3 years ago

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Verified Customer

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Rick Dumas Reno, NV

Support staff has no authority to solve customer issues. Very apologetic but apologies do not solve problems. When escalated up to a supervisor he was equally inept at providing a satisfactory solution to my problem.

3 years ago

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Verified Customer

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Gina Drown Statesboro, GA

It is extremely difficult to reach anyone to speak with. I have had to report my concerns to the BBB to get a response. When I can communicate, or don't need to communicate, they have been wonderful.

3 years ago

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Verified Customer

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Louis Falzarano Clayton, NC

After 2 visits over a week, the technician found (possibly unintentionally broke) the evaporator coil on the working upstairs AC system. The AMS contractor wanted to us to pay $725 to replace the broken coil. I didn't understand why I would pay since its malfuntion was deemed by the contractor to be normal wear and tear. The AHS contract does not specify AHS's exceptions or limitation to the repair or replace in the contract. After calls three consecutive days to AHS representatives, We still don't have a schedule for repair. The temperature is 90 degrees in the house and we're in our 70's.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Joseph Rohr Dearborn Heights, MI

I think it's a big waste of money our first time using them we paid our 100 service fee just to have some guy come to the house just to talk down to my wife we had to do the work ourselves next time we again paid our 100 fee to have a company come to the house to look at our hot water tank we ended up having to pay to have a new tank put in cost of 850.00 I think AMS us a big waste of money

3 years ago

Reply from American Home Shield

Hi Joseph, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Dario Silva Central, SC

They send incompetent companies to work on my ac unit. The first company was named Service Pro out of Greenville. Charged me for freon with my contract said there was no charge. AHS has done nothing to help me get my money. Then they sent out May's AC out of Georgia. They over filled Mt unit by 3 lbs. Made the entire unit go out. I had to call someone outside of the warranty company to get my ac fixed after waiting 3 weeks without air.

3 years ago

Reply from American Home Shield

Hi Dario, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Stella Cesena

Quick response, problems solved promptly.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Stella, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Phyllis Bynum baker Summerfield, NC

Communication with customer service reps is poor. Having to purchase appliances before reimbursement is financially in convenient. I can save money in an emergency account for appliance emergencies and not have the stress of a last minuet major appliance bill.

3 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Patricia Edison Louisville, KY

Because they do what they advertise; their customer service team is always friendly and helpful; they always dispatch quality service professionals.

3 years ago

Reply from American Home Shield

Hi Patricia. We greatly appreciate your time to provide a review of your experience. It's very good to hear that how pleased you are. Thank you for trusting AHS.

Jul. 29th, 2022

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Verified Customer

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Cecil Bowers Oxford, MS

They were thoroughly helpful and helped me get my ac fixed as quickly as possible because we have folks in the home who have medical issues

3 years ago

Reply from American Home Shield

Hi Cecil. Thank you so much for taking time to share you experience. We do our best to provide prompt and efficient service and we are really happy to know that we could do that for you. Thank you for trusting AHS.

Jul. 29th, 2022

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Verified Customer

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Julie Juarez Wichita, KS

Great service on the phone and at the house. Quick to respond and price was far better than out of pocket would have been. Highly recommend this Co.

3 years ago

Reply from American Home Shield

Hi Julie. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 29th, 2022

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Verified Customer

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Barbara Barwig Tucson, AZ

The last 2 experiences with AHS were quite easy and the service technicians were a pleasure to work with and made the experience great.

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Manohar Poolla Eden Prairie, MN

Very professional, prompt, well-equipped, diligent and explains the problem as well as the solution very clearly and performed a clean job.

3 years ago

Reply from American Home Shield

Hi Manohar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Keida Bechtel Indianapolis, IN

I really like the technician sent to my home. He has serviced other items in my home. The return time was quick from when I requested service

3 years ago

Reply from American Home Shield

Hi Keida, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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joy vann Powhatan, VA

American Home Shield has been very responsive and provided great customer support. They make the entire process very simple .

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Eric Wright Orlando, FL

First time using them and so far so good. Hope it remains that way and they are true to their word whenever I have something more serious.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Bradford James Watson South Holland, IL

it's worth having home insurance, specially when you are a new home owner. You learn as you go along. they solved all the problems

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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David A. Wilson Lawrenceville, GA

Overall a great experience , from the initial phone call to the installation of new appliances, A+ for everyone involved.

3 years ago

Reply from American Home Shield

HI David, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Anna Dennull Harker Heights, TX

I requested & called AHS just to make sure I was doing the right way so to overpay & I was put at ease after talking to them

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Jose B Gonzalez Houston, TX

The co they were able to finally come to my place where knowlegable, quick, and clean. The man working was also friendly and helpful

3 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Deborah C Weber Milton, DE

For many years I have had AHS...very happy with this company...always willing to help. Fast & easy! Just one phone call

3 years ago

Reply from American Home Shield

Hi Deborah, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Anglea Edwards Wichita, KS

Excellent service from LindsayPlumbing. The plumber knew exactly what needed to be done and did expertly and fixed the problem I had.

3 years ago

Reply from American Home Shield

Hi Anglea, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Clem Lum Henderson, NV

Excellent service and customer care. Took the time to ensure that all concerns and questions were responded to the with care.

3 years ago

Reply from American Home Shield

Hi Clem, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Stephanie Bass Deerfield, IL

Most of my service requests are fulfilled with great professionalism. However I've been waiting all week to hear from a contractor on my latest request.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Michelle A Bambenek Mesa, AZ

They found kink in previously replaced duct but the wrap that was cut and opened during previous service call is apparently still in need of reattachment.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Cruz Oxnard, CA

disclosures for hvac system where not clear. help with my ac unit denied due to wear and tear of the condenser. condenser is outside. in time the sun and all the outside elements will eventually cosmetically damage the ac condenser.

3 years ago

Reply from American Home Shield

Hi Cruz, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 29th, 2022

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Verified Customer

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Wynn Pastor Denver, CO

I called, relatively easy, they sent a contractor to "fix" my appliance. 31 days later, that appliance broke again in the same way. I called back and had to pay ANOTHER DEDUCTIBLE for the SAME PROBLEM because it was over 30 days. That's ridiculous. The contractor is also not a good contractor.

3 years ago

Reply from American Home Shield

Hi Wynn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Harriet Ottaviano Hillsboro, OR

I have made repeated calls t check on a service order, the representative assured me each time that I would be contacted within 48 hours, but to date, no contact has been made. Also representatives are nice and helpful, but hard to understand.

3 years ago

Reply from American Home Shield

Hi Harriet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Darnell G Dean Colfax, LA

Terrible billing practices. Services calls are covered. No issue. They tend to take money from your account every 10 days. Nobody ready previous system. Never can get a mgr or supervisor on the phone or to call back

3 years ago

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Verified Customer

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Angie Harvey, IL

Impossible to speak to a supervisor to resolve a problem. They have rejected a claim that is definitely covered by their policy but I can't get beyond one of their Indian outsourcing personnel

3 years ago

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Verified Customer

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RODRIGO DELA ROSA CORDERO Granada Hills, CA

The way AHS contract out, does not give us transparency, as clients the way to check revise and protest when the contractors, try (most of the times) take advantage to generate additional work, that normally is out of contract, or they do argue that is out of code.

3 years ago

Reply from American Home Shield

Hi Rodrigo, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Natasha shelton Missouri City, TX

i like the representative amanda h but the companies that are contracted out are not good some don't even go and do a service i end up sending out my own person and paying out of pocket

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Wayne Barnes Keller, TX

the quality of the contractors is very very variable. The last one I had (electrical) was fine, professional, competent. The plumbers I have had have been 99% incompetent, slow, broke more than they fixed.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Dephany Parks

I feel AHS uses the cheapest contractors they can find. I have to pay another $100 for service when the first service the company sent can't properly diagnose the problem

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Mikias Lulseged Saint Paul, MN

Because our request for a plumber with Plumbers Inc. was a bad experience. The contractor for American home Shield never completed the job of three leaky facuets and didn't get much support from American home shield. When my contract is over I will not renew because of the bad service. I feel we were ripped off. I pay good money every month and a $125 deductible and our experience was very bad. My wife dealt with AHS over the phone and didn't get the problems resolved. This company use to be ok, but the service today is not good.

3 years ago

Reply from American Home Shield

Hi Mikias, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Erik Dominguez Brighton, TN

We have had a claim for our A/C unit and it was denied, we had to buy a new A/C Unit and heater (the heater was damaged when water was dripping from the A/C unit). We were just recently denied our dryer claim even though a new motor is needed. The technicians have all been fine, it is just AHS not wanting to pay for anything to be fixed or replaced.

3 years ago

Reply from American Home Shield

Hi Erik, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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