American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Darnell G Dean Colfax, LA

Terrible billing practices. Services calls are covered. No issue. They tend to take money from your account every 10 days. Nobody ready previous system. Never can get a mgr or supervisor on the phone or to call back

4 years ago

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RODRIGO DELA ROSA CORDERO Granada Hills, CA

The way AHS contract out, does not give us transparency, as clients the way to check revise and protest when the contractors, try (most of the times) take advantage to generate additional work, that normally is out of contract, or they do argue that is out of code.

4 years ago

Reply from American Home Shield

Hi Rodrigo, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Harriet Ottaviano Hillsboro, OR

I have made repeated calls t check on a service order, the representative assured me each time that I would be contacted within 48 hours, but to date, no contact has been made. Also representatives are nice and helpful, but hard to understand.

4 years ago

Reply from American Home Shield

Hi Harriet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Cruz Oxnard, CA

disclosures for hvac system where not clear. help with my ac unit denied due to wear and tear of the condenser. condenser is outside. in time the sun and all the outside elements will eventually cosmetically damage the ac condenser.

4 years ago

Reply from American Home Shield

Hi Cruz, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 29th, 2022

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Wynn Pastor Denver, CO

I called, relatively easy, they sent a contractor to "fix" my appliance. 31 days later, that appliance broke again in the same way. I called back and had to pay ANOTHER DEDUCTIBLE for the SAME PROBLEM because it was over 30 days. That's ridiculous. The contractor is also not a good contractor.

4 years ago

Reply from American Home Shield

Hi Wynn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Erik Dominguez Brighton, TN

We have had a claim for our A/C unit and it was denied, we had to buy a new A/C Unit and heater (the heater was damaged when water was dripping from the A/C unit). We were just recently denied our dryer claim even though a new motor is needed. The technicians have all been fine, it is just AHS not wanting to pay for anything to be fixed or replaced.

4 years ago

Reply from American Home Shield

Hi Erik, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Mikias Lulseged Saint Paul, MN

Because our request for a plumber with Plumbers Inc. was a bad experience. The contractor for American home Shield never completed the job of three leaky facuets and didn't get much support from American home shield. When my contract is over I will not renew because of the bad service. I feel we were ripped off. I pay good money every month and a $125 deductible and our experience was very bad. My wife dealt with AHS over the phone and didn't get the problems resolved. This company use to be ok, but the service today is not good.

4 years ago

Reply from American Home Shield

Hi Mikias, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Dephany Parks

I feel AHS uses the cheapest contractors they can find. I have to pay another $100 for service when the first service the company sent can't properly diagnose the problem

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Byron McCreary Georgetown, KY

I open a request back in may for AC after many days and weeks no one fixed the AC Airmax to this day none died my ac I got a call from AHS and was told I could cancel the request and AHS would refund the payment of cost of getting ac . Today is July 18 no ac no refund I would not request refund AHS did not tell me that was a option. I will not recommend AHS to friends or family

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Ali

We've had to make 3 claims since purchasing this home, and AHS have repaired or replaced our appliance. I am very thankful for our AHS policy.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Mr. Clarence Irvin

Everything was perfect and so easy! I entered my claim online and someone called me the next day to schedule right away.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Linda Walker

Tech service great. They were proffessional and efficient. My only problem was from the length of time for them to get the parts for my dishwasher.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Jody Parker

The technicians were on time, very respectful and very thorough. The issue was explained to me in language I understood.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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RK

Very helpful on keeping our air conditioner in good working order before the heat really hit by recommending it to be serviced

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Leonard B Martin

The person taking my information was extremely compressive and did everything to get my service resolved in the next day.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Chance Vallon

All I had to do was make a phone call to American Home Shield. They did all the coordinating of Repair person and Ordering of the new appliance.!!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Linda Boling

Quick response and follow up . Still the issue is not resolved but I am getting the proper team of experts to work on it

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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JT

I had a problem with myl AC unit, l called Home Shield, they send techs to my home diagnosed the unit,found the problem and replaced my unit

4 years ago

Reply from American Home Shield

Hi JT. Thank you so much for your feedback. We love to take the hassle and worry out of unexpected repairs. It's makes us very happy to hear how satified you were with the service for your AC. We look forward to providing you with outstanding service in the future.

Jul. 28th, 2022

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Verified Customer

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Angie Valdez

First rate service. Good contractors. Responsive. My only complaint is that if it turns out the service is not covered, the 75 fee is not refunded.

4 years ago

Reply from American Home Shield

Hi Angie. Thank you for the positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Currently, we do not offer free estimates and when our vendors go to your home they must be paid regardless of the diagnosis so a trade service fee is due as well. We appreciate your understanding.

Jul. 28th, 2022

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Verified Customer

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Home

It's very easy to place a service call online and American Home Shield uses contractors that respond quickly to set up an appointment for repair

4 years ago

Reply from American Home Shield

Hello. Thank you so much for your positive review. We want you to know you can always count on AHS . We look forward to working with you again in the future.

Jul. 28th, 2022

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SueinTN

Whenever there's a problem I can count on them to solve my problem. Even if I am satisfied with company they listen and work with solving my issues.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Josh Cecil

The process was seamless and very simple. I have used other warranty companies and the process of submitting a claim was painful to say the least.

4 years ago

Reply from American Home Shield

Hi Josh. We are really glad you took time to share your service experience. We want you to know you can always count on AHS when you need us. We look forward to taking care of you next repair with this same level of service.

Jul. 28th, 2022

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M. Colloton

Quick to resolve issues and send out refund checks. Also quick to have repair work schedule and completed. Nice to know they have your back.

4 years ago

Reply from American Home Shield

Hi M. Colloton, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Kathy

Customer Service, customer service, customer service. The rep I dealt with went the extra mile to get us the contractor we wanted.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Linda Kittlitz

They have helped me so many times!! My disposal broke. New disposal. My stove broke. New stove. My refrigerator broke. New refrigerator.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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John

American Home Shield is excellent; however, it's contracted repair service contractors are not good. AHS needs to better screen for its network of contractors.

4 years ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Monica Nannini

Our experience has been mostly very positive with the exception being their inability to find someone to perform some pretty simple home repair tasks.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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David Contreras

They keep raising the price, even when I haven't used the service. They don't allow us to select our own contractor online. They usually schedule someone on my do not send list, when I schedule online.

4 years ago

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Karen Hitchcock

Out of the 3 service calls made, here are the comments: Bad CS and contractor experience on 1st service. On the other service calls, CS was good. Both contractors, Plumbing Buddy and Coaches HVAC, were excellent.

4 years ago

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Charlene Jones

I have paid $125 twice for visits and AHS would not help. So, I paid $250 plus two monthly fees for nothing. Also, I got the feeling that AHS was working with my insurance company, reporting risks I should fix, but they (ASH) gave me no guidance or help with fixing issues.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Michael Checchi

Last year, I was told to ensure everything in house covered I needed the premium coverage. It was about $75 per month. Recently I had AC issues, and was told since I had multiple zones not covered. I feel lied too. I have had coverage for 4 years and rarely used it. Very disappointed

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Darren Grose

1. Can't speak to a manager 2. They don't follow up to see if things went well. 3. My pool pump went bad, ands they sent a company out to fix it. They replaced it with one that isn't compatible. We haven't been able to use our pool since. It is still an issue. My jacuzzi doesn't work because the pump is too weak.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Laure Walker

installers showed up and didnt want to install dishwasher because it was hard wired, had to ask for mgr to get it done. Also noted that they broke floor tile when installing and we haven't heard from anyone about that yet.

4 years ago

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Krista Burkholder

Customer service scheduled a service call , when I needed to contact the manufacturer. So it cost me a service fee for the tech to tell me to call the manufacturer warranty.

4 years ago

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LOU

I was able to get someone on the line but getting my problem resolved was another story. It took months for the repair person to come over. I never received a call as to what the hold up was. I repeatedly called them with follow up once! Still my oven is not fixed. I have called back and no return call

4 years ago

Reply from American Home Shield

HI Lou, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.

Jul. 25th, 2022

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Prabhat Kumar

I've only had one claim & was a bit disappointed that I paid a service fee & had to pay $120/lb to replace freon in my a/c. Am Home Shield only covered $10; they really didn't seem fair.;

4 years ago

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john walz

the first repair guy, miss identd the problem after that I waited 2 weeks for parts I did not need. The next repair guy fixed it minutes with a part from his car. Then sent the parts back I did not need. air guy fixed it in 10 miutesair guy was great in 10 miuntes

4 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Mark Hauerstock

My central air and hearting unit recently needed replacing. I have been waiting on an answer about when I will get funds to assist with the cost. So far I have heard nothing. I am very disappointed with this insurance. I have paid consistently every month and not to get help in time of need is very disappointing. If this does not turn out in my favor I will discontinue my service and find another insurance.

4 years ago

Reply from American Home Shield

Hi Mark, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Robbin Richards

Have 2 homes with AHS and have been with AHS for 28 years. Over the past 5-7 years the vendors have gotten worse. It's impossible to reach management or supervisor, even sent and letter to headquarters and it was returned. Last October, it took AHS 7 weeks to decide to replace my my dryer. The process was too painful dealing with the back and forth between multiple vendors and AHS.

4 years ago

Reply from American Home Shield

Hi Robbin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Dominick Jordan

I have been calling every day for the past month. Every time I call I'm told something different. I'm told my contract is expired, someone will call, I keep complaining that the vendor is rude and is trying to scam me out of my money. I was charged the 75.00 for the service call yet I still don't have ac. I have been with American Home Shield for six years and have never experienced such horrible service. You do not live up to your contract like you use to

4 years ago

Reply from American Home Shield

Hi Dominick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Hassan khan Diamond Bar, CA

Filed a service request a month ago and got a tech on site in 2 days. Our air handler was condemned, and we've been given the run around for weeks since by several departments at AHS. We pushed hard for updates and an install date, and we were blown off and made to feel stupid by their phone supported team working overseas. This has taken so long we've canceled plans and renters coming in thi summer.

4 years ago

Reply from American Home Shield

Hi Hassan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Cary Sotelo San Tan Valley, AZ

When I enrolled in AHS. Many many years ago, I had the understanding that when I had a issue it would be repaired correctly. Not the case, it's just patched. My toilet was not flushing and all of the insides were bad & needed to be replaced.all that was replaced was the flushing part. The chain was rusted and the flapper needed to be replaced. AHS ONLY does the minimal, nothing else.

4 years ago

Reply from American Home Shield

Hi Cary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Barbara Morales Lake Elsinore, CA

I was charged $1600 for the AHS vendor to install my AC. No parts were replaced or used. I complained to AHS and the only option I was given was to take a cash payout or pay the 1600. I tried to contact HQ in Memphis and was always routed back to the Phippines. Congratulations AHS has perfected call avoidance. The Vendor StILL will not tell me what the $1,600 charge was for. All I was told was it was non-negotiable. I was left with no choice. Get ripped off or make my family and elderly relative live in the Texas heat without A/C.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Donald Seay Alabaster, AL

Have only turned in 1 claim for a 24 year old furnace that had the blower go out. Called around a week after the service guy they sent came because I had heard nothing. Had the furnace replaced on my own so I would have ac at the house. It has now been 2 days since I called and have still heard nothing about my claim. If I don't hear anything in the next 3 day I will be canceling.

4 years ago

Reply from American Home Shield

Hi Donald, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Teresa Winters Belleville, IL

We have had Anerican home shield for 15 years and they have sent a worker to our condo to supposedly fix our hvac and he took the panel off the compressor and shorted out our system and the representative said it was a power surge and not their fault and we are cancelling American home shield (2 separate homes) and will never give a policy to a customer again or recommend them ever !!!!!!!!

4 years ago

Reply from American Home Shield

Hi Teresa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Michael F Tanner Bradenton, FL

Because 0 was not offered as an option. The customer service for AHS located is loacted 1/2 way around the world. They are all reading off a script aboutthe only thing they have memorized is the phrase "I am sorry"My initial call was on June 1st, it is now July 6th and nothing has been resolved. I have determined that only way to get a reaction from AHS is going to be through the court system. Can you say "Class Action"

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Wanda Minter Fort Washington, MD

We waited almost 3 weeks for an a.c. repair, this was during a heatwave. We are in our 70s with heath issue's and temps in 108° to 112° heat index they did not even consider escalating our issue. Finally we called and ask to get our own people and upgrade to a better system than they would put in and pay the difference. We've been with AHS for almost 21 yrs . We would have to wait days for a supervisor to call us back.

4 years ago

Reply from American Home Shield

Hi Wanda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Robert Hemmenway Beaumont, TX

Poor communication. Your company, upon me canceling my contract, sent a letter saying that no more payments to be taken from my account. And then a payment was taken from my account. I was told by your customer service person that we can't really see who sent that communication and, it was not valid. Also your company charges monthly, charges for every visit, and does Band-Aid fix his problems, costing me more money

4 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Anna Carey Victorville, CA

The company they assigned us to MYERS comfort could never get our air conditioner fixed. We were without air for 3 weeks after 4 service calls. We ended up paying a reputable company to get it fixed. They told us we need a new air conditioner but for American home Sheild to pay anything we would have had to wait another 4 days for MYERS to come and dx the air conditioner needs to be replaced. We were tired of being hot and feeling bad.

4 years ago

Reply from American Home Shield

Hi Anna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Tim Hartman Henderson, NV

AHS assigned crew who arrived on time and fixed the issue. That said the 'tune up' in April should have found this problem and fixed it then.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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