American Home Shield: Read 34,905 User Reviews From Real Homeowners

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Linda Martin Indio, CA

The worst company! Put in a smaller garbage disposal in then I had. Was sitting come today for washer. A no show. Air conditioner the saif 6 weeks to fix it charge me over 2,900.00 and a 2 month warranty. I checked to see how much they would give me and I will put a new one in. Said 8,300 for a 3 1/2 ton I got 4 ton for 8,000. And has 10 year warranty and life on compressor and coil. They offered me 1,746 but they had to supply parts and install but are supposed to give me money for work and parts. Do not go with these people

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Tammy Pearsall Killeen, TX

Very easy process and super reliable! Very happy I have them to decrease stress of things going wrong at home, especially for a single mom like me.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Larry Malone Northport, AL

They have been very prompt on my most recent claim keeping me informed on a regular basis throughout the delay of replacement unit.

3 years ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Kate Treasure Columbus, OH

Each time we've needed to use AHS we've had a positive experience. And the repairmen have been knowledgeable and professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Charles V. Quartaro Houston, TX

Great customer service, resolve issues to customer satisfaction. Good listers and interested in satisfying customer needs.

3 years ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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yvonne Smith Murfreesboro, TN

Excellent customer service. Repair man came within days of call. Replacement of item was not questioned and approved.

3 years ago

Reply from American Home Shield

Hi Yvonne, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Lawrence Gorski Allison Park, PA

Ace appliances were great. They arrived before the appointment time & repaired my washer. Joe was very nice & experienced.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Rolyn K Roberts Dallas, TX

The contractor kept the schedule window they me on first contact when he came he was very polite fixed my garbage disposal was nice and pleasent

3 years ago

Reply from American Home Shield

Hi Rolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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Wesley A Champlin Zephyrhills, FL

They have a network of trusted service providers that are prompt to make the appointment and do a terrific job with the requested services.

3 years ago

Reply from American Home Shield

Hi Wesley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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JOE San Antonio, TX

American Home Shield has always provided an extremely positive service. they have great vendors, and the response time has always been favorable.

3 years ago

Reply from American Home Shield

Hi Joe, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Kelly K Watson Topeka, KS

I have had a couple issues with the house. Each time, the response is fast, and someone is assigned to come care for the issue ASAP.

3 years ago

Reply from American Home Shield

Hi Kelly, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Patricia Stegall Warner Robins, GA

AHS Rep promptly located a local service technician to evaluate our problem. AHS kept me informed during the process of repair.

3 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Bob Preston Piqua, OH

Fast and friendly. Prompt return calls. AC did not cool at start of summer and was there the next day which was a Sunday.

3 years ago

Reply from American Home Shield

Hi Bob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Ron Steiner Dallas, TX

Had them for over 20 years. First 18 were terrific. They helped us out in some difficult situations but last few years, especially this year, so bad we're likely to drop them. So sad how they've gone downhill.

3 years ago

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Lamar Gosha Inglewood, CA

I have had some repairs done quickly for fair cost but others that took over a month to repair, repair was bad as well as a repair where I was ripped off paying over $300 out of pocket for a simple doorbell repair.

3 years ago

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Michelle Bowman Champlin, MN

Took 6 days to get someone technician to fix hot water heater was without for 6 days! Was not told this. There was no communication about the long wait. I had to call several times to make sure I would get the help I needed

3 years ago

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Dr. William Pollard

Two years in a row I expressly called one month before my renewal date and gave instruction that I wished to renew on the date for a ONE YEAR subscription and not monthly. On both occassions I was told it had been renewed on a monthly basis. It literally hour on the phone to get corrected. At the end of every call I am asked to submit an evaluation but am only asked about the representative not the poorly designed robo-answering front end of flaws in the program itself. Very poor management above the sales and service levels.

3 years ago Edited July 31, 2024

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Don Franklin Auburn, AL

My most recent experience was good. I'm still ticked off about 2021 experience. I told AHS of my problem last year, & received no response from AHS or attempt to solve the issue from replacement of a water heater in 2021 my

3 years ago

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Aileen Porras Puyallup, WA

This was my first service request since I became a member. It was for my doorbell, which was covered under the platinum plan. Be aware of the fine print, that if your doorbell needs a transformer, they will not cover it. Wasted my $100 service fee they charged.

3 years ago

Reply from American Home Shield

Hi Aileen, Thank you for your feedback about your most recent service request to have the doorbell repaired. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Justus Roberts Tampa, FL

It is hard conducting business with AHS. No No one takes ownership of an issue. When escalating an issue I have to call back 6+ times to have it resolved. Repeating my issue to each AHS agent.

3 years ago

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Carolyn Hammill Fairhope, AL

2 times have sent companies that could not resolve problem. Now sitting in a very hot house because air conditioner is still not working. Myers was to call me today but did not. Would like to discuss with AMS

3 years ago

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Laurie DeGarmo Henderson, NV

Most recent experience was awful. Tried to call and hold time was excessive, so I initiated a chat on the web page and waited well over an hour before giving up. Technician they sent was totally off in his diagnosis and "not normal wear and tear" assertion. I paid out of pocket to bring in a reputable hvac company.

3 years ago

Reply from American Home Shield

Hi Laurie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Charlene Johnson-Baker White Plains, MD

American Home Shield, you say items are covered, but when my Subpump broke, it wasn't covered and that is not fair. The cost was over 700$. I'm wondering what else won't be covered ? And when my dryer over 20 years old was broken, you didn't replace it. I feel uncomfortable having a dryer over 20 years old.

3 years ago

Reply from American Home Shield

Hi Charlene, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Ralph Thompson

My A/C is not working. Contractor came one pound of freon and left without checking the unit. The A/C still didn't work. We can not get the contractor to return our calls. The contractor is Billy's A/C service in Hurt, VA. It's been 17 days since we requested service. Billy's is not accredited by the BBB. I don't know why AHS uses them. This is the second time I have had trouble with this contractor. ime, put in one e time and put in a pound of freonn

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Trashundra Lenoard Stockbridge, GA

The techs assigned were awful at customer service, showing up as scheduled. To date, my service orders show complete and no one has ever come in my house. I called AHS and was told they couldn't switch because the companies (3) already picked the requests up. AND the fre A/C check stopped being available on the day the company never came. You guys are awful.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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steve perry Collinsville, IL

I've had this warranty for 18 years thinking it was a good insurance coverage, yet any time I tried to msje a claim it was met with obstacles, cheapest fixes, even though the labor to make the repair had to exceed a replacement. And most recently my air conditioner a coul went out and rather than upgrading to a new system with the new rqd refrigerant. AHS would only cover repair and refill with obsolete refrigerant. I took the option to replace myself with the vendor.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Frank Saletta III Birmingham, AL

AHS has only 1 hvac company to service Birmingham Alabama. I called them on Monday to get service and was told the soonest availability would be Saturday just to look at my unit. I canceled my service call and made some calls to local companies and had out to my house in a couple of hours. So of course I had to replace my hvac system. Not going through AHS for service does not allow me whatever credit that they would allow to replace the unit.

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Mashandra Reddix Baton Rouge, LA

Some of the contractors are absolutely awful. Replace the incorrect item and then you have to call over 50-times, literally, to get the issue resolved. I initiated a work order in April and as of June it is still NOT resolved. Customer Swevice is not located in the States, so the language barrier is very stressful. Constantly repeating yourself is tiresome and finally AHS has absolutely ZERO follow up or follow through! You're just left hanging in the balance.

3 years ago

Reply from American Home Shield

Hi Mashandra, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Arthur Buchanan Baltimore, MD

I paid my service fee then told most of the time nothing wrong by contractors then I have to ask for a second opinion then most of contractors that comes to my house are not African American I feel like they don't like black peoples I'm tired of them looking at me and my family and I have reported this matter every time they leave my house and the service reswuest doesn't get approved and American home shield takes there side and made me feel like I was wrong

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

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Mark Davis Smyrna, GA

Great dependable service. Matches great technicians with the service that needs to be done. Communicates well with us all throughout the process

3 years ago

Reply from American Home Shield

Hi Mark, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Desean Outlaw Rock Hill, SC

Makes the entire process smooth. The companies they use are fast & reliable. Having this insurance takes the stress out of unforeseen breakdowns

3 years ago

Reply from American Home Shield

Hi Desean, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Kelly Anderson Poplar Grove, IL

Good experience with them. The issues we had were resolved quickly by the contractors and had no issues with their service.

3 years ago

Reply from American Home Shield

Hi Kelly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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MaryAnn Thurston Pleasantville, OH

I thought you would replace my dishwasher but you offered me $400.00 I cannot replace my dishwasher that I have for $400.00

3 years ago

Reply from American Home Shield

Hi MaryAnn,
Thank you for your feedback regarding your recent American Home Shield experience and the service provided.

Jun. 22nd, 2022

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Sharon Armstrong Vancouver, WA

The process was very easy and quick. The company assigned to fix my a/c was professional and quick. They were thorough and did a great job.

3 years ago

Reply from American Home Shield

Hi Sharon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Wanda G. Willis Modesto, CA

AHS has always been helpful to me even when it required a little extra understanding on their part and I appreciate that.

3 years ago

Reply from American Home Shield

Hi Wanda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Darryl A Scott Victorville, CA

The worker showed up as scheduled, identified the problem, ordered the needed part, and made the repair the same day earlier than anticipated.

3 years ago

Reply from American Home Shield

Hi Darryl, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Sherri Ashby Riverview, FL

American Home Shield has been responsive, affordable, and easy to access. They take the worry out of keeping my home in working order.

3 years ago

Reply from American Home Shield

Hi Sherri, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Sharron D Kugel Yuba City, CA

This rating system is confusing. I will just say that I received excellent service, both from the office and the contractor.

3 years ago

Reply from American Home Shield

Hi Sharron, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Maurice M. Miller, I Mountville, PA

My experience with Steve M was a good one. It only took about 30 minutes for him to complete the repair to my AC unit.

3 years ago

Reply from American Home Shield

Hi Maurice, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Sue Sonoma, CA

Sears repair was awesome. Have requested $ instead of replacement on dishwasher, have not heard back on status. If it happens quickly, it would change to 5 stars.

3 years ago

Reply from American Home Shield

Hi Sue, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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William Reasoner Venice, FL

A tech called within 2 hours to say they were on the way. My A/C system was back up within 3 hours of my original call! thank you AHS.

3 years ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Ena J Reed Wichita, KS

I didn't like the way my service for AC service was done.i believe ur advertisement special was deceiving. I was out of pocket over $600 and I don't see how AHS helped me at all! Yes u gained but I lost money I didn't have.

3 years ago

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Malinda Matney Ann Arbor, MI

We continue to get the run around on the problem we have with the HVAC, with the electrician and the HVAC company pointing to the other to fix the problem. So we are out a lot of co-pays for nothing.

3 years ago

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Maxine Stokely Sacramento, CA

They do not always provide the best repair option. Example: If the request is urgent, they still give repair dates too far out. I.e. weeks later. I have often contacted service outside of my AHS contract

3 years ago

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Mary R Stroud Dayton, OH

I have been without a range for over a month. The first range delivered was too large. I had to wait until it was picked up. Now I'm waiting for the correct size to be delivered. 7

3 years ago

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Nancy Heard Gilbert, AZ

Depends on which repair we are talking about.. the AC fix was good.. The hot water heater replacement was ok but I had about $700 in expenses that we not covered.

3 years ago

Reply from American Home Shield

Dear Nancy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Nick Rizos Columbus, OH

Rude customer service, misleading policies, and the third party contractors they hire make it very clear that they do not work for me but work for American home shield. Mistakes are made on both ends and no one takes ownership and blames the other company. All around terrible experience and if I would have known this is what it was like I would not have purchased my home. At the very least I would have used another company

3 years ago

Reply from American Home Shield

Hi Nick, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Jan Gilbertson Fontana, CA

3 phone calls concerning the pro contractor service offered through AHS. 3 representatives didn't understand about it. The dryer vent cleaning I just had was so confusing. I was told to only pay online. So, I called and asked about s link to pay. One representative argued that I didn't have a service appointment, another assured me that I had already paid(I hadn't of course), and the third said that AHS couldn't help me with that request.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Antoinette Washington Toano, VA

I have not been pleased with the response time on my last two service calls. I really am looking at other companies. I am very dissatisfied. First I thought it wad just me but them my sister informed me she is having the same trouble with your company and the response time. The competition is growing and so should your customer service techniques.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Heather Merchant Spring, TX

Things get misdiagnosed and then you have to call again and pay additional service fees. You go through multiple visits to get anything fixed. I'm paying $600 per year plus the $100 service fees. I could save that money and use it to hire competent vendors who fix the problem immediately

3 years ago

Reply from American Home Shield

Hi Heather, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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