American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Dianne Barnett Springtown, TX

There isn't enough space here to describe my frustrations dealing with them just to get my dryer fixed and I have been waiting 4 months for them to get the part to fix my washing machine. I do know for sure that I have never been so angry at anyone like was with the first person I talked to to report the problems. She was hard to understand and she would not listen to me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Verified Customer

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Karina Gainesville, TX

Have been waiting on A/C to be fixed for three weeks an counting- do to AHS ordering wrong part. No one has been Compassionate or showing any empathy after telling Multiple associates that I have an infant and a two-year-old that I have to drive around in my car during the day and have been staying in a hotel for several nights because it's 95+ degrees here and if not had an air conditioner for three weeks. No one is taking any responsibility for this and my family and I are having to suffer.

2 years ago

Reply from American Home Shield

Hi Karina, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Verified Customer

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Gayle Danels Ozark, MO

I LOVE this warranty company! They have never failed me in any claim that I have sent their way. I highly recommend this company!

2 years ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Katrina M Bass Des Moines, IA

They are quick to respond and very pleasant to talk on the phone. They get somebody out right away and those people are on it right away.

2 years ago

Reply from American Home Shield

Hi Katrina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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William Correa Orlando, FL

Great service and fast action. Did a great job. Fast service. Great communication and fast tech for the ac unit came and was great.

2 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Angela Sioux City, IA

Usually the service is fast and efficient. I've only had one claim get lost in the shuffle, but it was eventually managed.

2 years ago

Reply from American Home Shield

HI Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Jennifer Thrift Notasulga, AL

So far they have been quick and efficient

2 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Brian Patton Montgomery, AL

I had a problem with my washer they set me up with a company they came out diagnosed the problem and fixed it in a timely manner.

2 years ago

Reply from American Home Shield

Hi Brian, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Kumar Seerkrisenjee Fort Lauderdale, FL

so far, i have used my services for plumbing and Cascade Plumbing was very great with their work. Would recommend them all over.

2 years ago

Reply from American Home Shield

Hi Kumar, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Verified Customer

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Shelley Rosedale, MD

Great customer service. Within 24 hours a service technician will come to your home to evaluate what the problem is with a water heater, washing machine, dryer, etc.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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E P Atlanta, GA

I have been trying to get my AC fixed for weeks now, it has taken a while and to this day, I am still waiting to hear when the new equipment will be here.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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John T Seaton Camano Island, WA

AHS volunteered information about free rekeying of our house purchase. That is really good customer service. I rated them only 4 stars because we just started with AHS.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Verified Customer

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Rolando Ladera Hampton, VA

I call to fix the same things over and over in short time span. The companies choosen to fix the problem don't really fix the root of problem only temporarily. Also, my AC has not work correctly for the majority of this year, and the first company (amazing comfort) jack up the price of coolant to $1500 for 7.5 lbs. They're the ones, called out several times over the last 2 years to fix the same problem of low coolant. Why do I have to keep throwing away my money to temporarily fix the problem when they know there's a leak somewhere in the system?

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 6th, 2022

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Verified Customer

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Linda Newman Greenville, SC

Flood in my home due to poor repairs. Crappy issues. Beg for repairs. Representatives who answer phones are not even in the USA. My last rep was Philippines. I struggled to explain issues as they repeated everything I said. So tedious and maddening

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 6th, 2022

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Verified Customer

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SMO Woodbridge, VA

The contractors are not the best. AHS commercials provide false claims. If a major appliance is broke such as an air conditioner, AHS will do their best not to replace it and does not cover the entire item. Customers must read the fine print very closely and do not go by the commercials. The service fee of $100.00 each time may not be worth it; it all depends upon what the customer need.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Morales Clinton, MD

Recent Service Vendors have been lousy. AHS should reevaluate the business it does with random vendors. Mostly the District of Columbia black owned vendor's. Dave and Son's LLC, refused to repair waterline in my garage. Lindsay Heating and Cooling Technician chastized me over the ohone for calling to much for just trying to set an appointment.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Vivian Jackson Stone Mountain, GA

I've been with the company for over 18 years and this is the first time I had to spend over $350 to have my air conditioner repaired. I'm not seeing the use of having them any longer, if I'm spending this type of money.

2 years ago

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Verified Customer

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Greg Bergstresser Murfreesboro, TN

I was told incorrectly on the last claim. I was told it would be covered. It wasn't. I should not have paid for the request. As I was told incorrectly. I would have never scheduled a service if I wasn't told incorrectly.

2 years ago

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Verified Customer

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Jackie Garrett Alexandria, VA

They will do everything possible not to replace an item even when it clearly needs to be replaced! The contractors They hire are working exclusively on behalf of America home shield and they don't always do a good job!

2 years ago

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Verified Customer

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Dave Paul Langhorne, PA

Had an outside faucet that was bad. Was told that the access to get to the pipe was covered. Plumber came out and refused to open wall saying it is not covered. After a month of calls was finally told that acceptor the pipe was not covered and refused to return my deductible. I wouldn't have scheduled work to be done if I was not covered and would have used my deductible to hire someone else.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022

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Verified Customer

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Scott Dillon Bossier City, LA

They charged me $125 twice for one service call. Act of God to get my money back, which I have yet to do after numerous calls to customer service, which is horrible. No one there speaks English well so they are hard to understand. Cannot find a number for corporate. The number listed as corporate sends you to customer service, I'm sure on purpose. It's like pulling teeth. I've been trying for almost two weeks and I still have NOT received the $125 refund I have demanded. I will file a formal complaint with BBB if this continues much longer. DO NOT USE THIS COMPANY!!!!!!

2 years ago

Reply from American Home Shield

Hi Scott, Thank you for sharing your feedback about your most recent AHS experience and the service fee refund request. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

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Verified Customer

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Lori Perloff Wildwood, NJ

I'm still waiting for somebody to get back to me on the status of repairing one if the original orders, my dryer! The service guy was awesome, but I can't get anyone to call me back!

2 years ago

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Verified Customer

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James Zurcher West Linn, OR

I've been waiting for over 3 weeks to have furnace fixed. Called them 5 times and can't get any answers. They won't let me talk to a supervisor, I've been promised to have a supervisor call me, which hasn't happened. Yet there are reports in the file that the supervisor tried calling. I have no phone record of the supposed call nor a voicemail. Extremely frustrating.

2 years ago

Reply from American Home Shield

Hi James, I hate to hear about your most recent AHS experience and the service provided. I would be glad to speak with you to assist with a resolution.

Jun. 6th, 2022

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Verified Customer

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Ahmed Afef Davenport, IA

Very poor customer service. I got a call to extend for a second year and was told that they just need a credit card number to set it up. They said that they would charge $1 to get the second year setup and ready to go. I checked my card later and found out that they charged me a whole months charge. I called customer service and they did not seem to know what was going on. I got transferred multiple times and got disconnected. I had to contact the area manager for AHS to get it resolved.

2 years ago

Reply from American Home Shield

Hi Ahmed, I hate to hear about the transaction discrepancy. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number or property address.

Jun. 7th, 2022

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Verified Customer

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Julie Delaney Deer Park, TX

They are a great Home Warranty. On the plumbing they chose was not a great experience for me. I would highly recommend AHS

2 years ago

Reply from American Home Shield

Hi Julie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Angela Peterson Washington, DC

American Home Shield is the best when I needed them they came through they stood by the word and I am just overwhelmed with happiness and gratitude

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 8th, 2022

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Verified Customer

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david morris New Braunfels, TX

you replaced our dryer that had given us problems for 6 months. thank you so much repairman said it had become a fire hazard.

2 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Mir

Excellent technician was appointed. He was very professional and knowledgeable.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mir, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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Verified Customer

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Henni Bartel Germantown, WI

I call late at night, someone was able to take my information and the next day I had and date and time for my appointment

2 years ago

Reply from American Home Shield

Hi Henni, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Lisa Moore Austin, TX

We've had American Home Shield for years. We've always been happy with their service, technicians, and results off fixing what is wrong.

2 years ago

Reply from American Home Shield

Hi Lisa, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Lane E Hillendahl Crescent City, CA

I have had repairmen at my door within days of my requests.. never had a better home protection contract and I have been in real estte 35 years

2 years ago

Reply from American Home Shield

Hi Lane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Kevin Bell Westchester, IL

Great service, fast, clean,right to the problem, explained the whole process as he went along. I was pleased and recommend them to everyone.

2 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Jim Taliaferro's Doyline, LA

This time my tech came out within a reasonable amount of time, assessed the situation and AHS responded within a week and resolved the issue.

2 years ago

Reply from American Home Shield

Hi Jim, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Edward Tellado Corpus Christi, TX

Exceptional Customer Service, from the service calls on AHS website to the experienced, professional and timely technicians.

2 years ago

Reply from American Home Shield

Hi Edward, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Michael Taylor Lancaster, CA

They were on time and explained to me everything before they got started with the project and was very friendly and cleaned up after they were done

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Connie Bittner Enon, OH

Melton Plumbing keeps putting us off. We thought they were coming Monday but they called and said it would have to Friday.

2 years ago

Reply from American Home Shield

Hi Connie, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Christopher Taylor Haslet, TX

Awesome, only had to use it for two small issues with my house, but no problems with opening a request and getting service.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Baljinder Reehal San Jose, CA

My past two experience on two different issues they lined up with very very decent contractor's who were able to resolve my issues.

2 years ago

Reply from American Home Shield

Hi Baljinder, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Dante Arthur Gwynn Oak, MD

Recently the service has became a lot better. They always on time and try there best to get a contractor out within the next day.

2 years ago

Reply from American Home Shield

Hi Dante, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Tammy Gayken San Diego, CA

Great Service, Easy to submit a claim and company who have come out to do the work are extremely professional and go over and beyond to help.

2 years ago

Reply from American Home Shield

Hi Tammy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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David Morrison Shawnee Mission, KS

Used one time. Repairman quickly diagnosed problem and fixed it in less than 30 minutes. Too soon to provide recommendation

2 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Lalita Sharma El Granada, CA

They were efficient I was very satisfied the way they hand the request and Jessica was very efficient and pleasure to do business with

2 years ago

Reply from American Home Shield

Hi Lalita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

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Verified Customer

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Cassandra Burnette

I love the ability to contact AHS and they find the repair service for me.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cassandra, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Dennis Boone, IA

Problem was resolved quickly at my convenience. Technician knew exactly what repair was needed. He was respectful of my time and space.

2 years ago

Reply from American Home Shield

Hi Dennis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

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Verified Customer

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Raphael Ayala Killeen, TX

I have never had a problem get resolved in a timely manner like American Homeshield does the customer service is absolutely phenomenal

2 years ago

Reply from American Home Shield

Hi Raphael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

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Verified Customer

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Bob Main Dunlap, TN

Josh M HVAC was excellent. Very knowledgeable and customer service oriented. Am. Home Shield ordered the necessary parts and Josh M picked them up.

2 years ago

Reply from American Home Shield

Hi Bob, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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Verified Customer

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Jim russell Rogers, AR

Hot water heater went out over night on the weekend. Water to house had to be shut off. AHS had a plumber here by 10 Saturday morning.

2 years ago

Reply from American Home Shield

Hi Jim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Rebecca Pyke Orlando, FL

on 8/14 put in a service call for water heater. 8/18 plumber came, said needed new one. on 8/23 I called to find out status - case closed?????? apparently was denied, neither american home shield nor contractor called me and my garage is filled with water from the leak. I just upgraded my plan to a $1400 a year plan, I am now going to probably try and cancel the contract.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rebecca, We appreciate your patronage over the past 10 years and hope you continue to enjoy AHS!

Jun. 3rd, 2022

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Verified Customer

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Art Sweetman York, PA

While the company solved the problem it took at least four trips to get it fixed. They did however found the problem and ordered the right part eventually.

2 years ago

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Verified Customer

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Liana Leverette Fontana, CA

I've had 2 repairs done and both times it was scheduled quick, the companies they use are great, professional and do good work.

2 years ago

Reply from American Home Shield

Hi Liana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2022

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